Transcript

1. Restoring the Powerful LessonsCharacter Ethic in Personal change By: Stephen R

Covey 23/09/2012 1

2. This presentation is an excerpts from the best selling management book,The seven
habits of highly effective people by Stephen R Covey.Each of the Seven Habits has been
described in the slide No-4 to slide No-26.In the next few slides, I have tried to share my
past experience and 2knowledge & information gathered during my interaction with
variousmanagement consultants, while undergoing various training, knowledge
&information gathered from various management books, articles, & variousworld wide
web sites pertaining to management education. Inculcatingthese habits & implementing
the HR practices can help personaldevelopment as well as organisational development &
help develop aculture in consonance with organisational philosophy. 2 23/09/2012

3. Stephen Covey(Oct 24,1932 to July 16, 2012) was the well renowned 3 international
Management Guru, imparting training to most of the Fortune 500companies.He is the
author of several best selling Management books.He was the co-chairman of Franklin
Covey Company, an international firm devoted tohelping individuals, organisations, and
families become more effective through theapplication of proven principles of natural
law. For many people, reading Coveys work,or listening to him, literally changes their
lives. 3 23/09/2012

4. It is principle centered, character based, inside-out approachto personal and

interpersonal effectiveness.Inside-out means to start first with self, even more
4fundamentally, to start with the most inside part of self- withyour paradigms, your
character, and your motive.The inside-out approach says that private victories
precedespublic victories, that making and keeping promises toourselves precedes making
and keeping promises to others. Itsays it is futile to put personality ahead of character, to
try toimprove relationships with others before improving ourselves. 23/09/2012 4

5. 1)Ethics:- Ethics are that dimension of human thought & behaviour that is guided by
standards & principles of appropriate conduct. It involves a commitment to do the right
thing.2)Values:- Values are ones judgments about what is important in life. Values tell
people what is good, bad, right, wrong, beneficial, important, useful, beautiful, desirable,
appropriate.3)Paradigm:-It is our perception about the world. It is the way we see the
world-not in terms of visual sense of sight, but in terms of perceiving , understanding &
interpreting the world.4)Habits:- An acquired pattern of behavior that often occurs
automatically.5)Principles:-These are guidelines for human conduct that are proven to
have enduring, permanent value.6)Proactive:- Tending to initiate change rather than
reacting to events. 23/09/2012 5

6. There are two types of ethics that define our success. a) Character ethics:-Things
like integrity, humility, fidelity, temperance, courage, justice, patience, simplicity through

which the people can only experience true & enduring success. These attributes are the
foundation stone of success. The character ethics teaches us that there are basic principles
of effective living, and that people can only experience true success and enduring
happiness as they learn and integrate these principles into their basic character.
Character is like a tree & reputation like a shadow. The shadow is what we think of it, the
tree is the real thing- Abraham Lincoln 23/09/2012 6

7. b) Personality ethics:-In such type of ethics more importance is given to the

personality of a person rather than the character, for achieving success. This emphasises
more on quick-fix influence techniques, communication skills & positive attitude.
23/09/2012 7

8. Private Victory:-The first three habits move a person fromdependence to independence.

These are the essence of thecharacter growth. These habits are called habits of selfmastery. Principles of personal Habit 1 vision Be Proactive Habits Principles for
Principles of of personal Private personal Habit 2 Habit 3 leadership Victory management
Begin with Put first the end in things mind first 23/09/2012 8

9. Habit 4- Principles of interpersonal Think Win/Win leadership Habit 5- Principles

ofSeek first to understand Empathetic& then to be understood communication Principles
of Habit 6- Creative Synergize Cooperation 23/09/2012 9

10. Principles of Habit 7- Balanced selfSharpen the Saw renewal 23/09/2012 10

11. What is proactivity? It is more than taking initiative. This is the ability to control
ones environment, rather than have it control you, as is so often the case. Self
determination, choice, and the power to decide response to stimulus, conditions and
circumstances. We have the initiative and the responsibility to make things happen.
Highly proactive people recognize that responsibility. 23/09/2012 11

12. Circle of influence & Circle of concern:-Excellent way to become more self
awareregarding our own degree of pro-activity is to look at where we focus our time
&energy. Circle of Concern: Identify those concern on which you dont have any
influence & minimise this circle of concern Circle of Influence :Increase this circle of
influence to increase your pro activity. Highly Proactive people focus their efforts on
circle of influence. 23/09/2012 12

13. We have lot of concerns in our lives. In some cases we have no control over those
concerns & in some cases we have control. We have to identify those concerns only
where we have some control & enlarge our circle of influence to bring out a change.
How to enlarge the circle of influence? a) Be a light not a judge. b) Be a model, not a
critic. c) Be part of the solution, not part of the problem. d) Dont get into blaming,
accusing mode. e) Work on things you have control over. 23/09/2012 13

14. At the very heart of our circle of influence is our ability to make and keep
commitments and promises. The commitments we make to ourselves and to others, and
our integrity to those commitments, is the essence and clearest manifestation of our pro
activity. 23/09/2012 14

15. Habit 2 is based on the principle that all things are created twice. It is based
onprinciples of personal leadership, which means that the Leadership is the firstcreation
and Management is the second creation.Leadership and management are the two
creations.Management is a bottom line focus.According to Peter Drucker :-Management
is doing the things right ,Leadership is doing the right things.The most effective way to
nurture Habit 2 is to develop a personalmission statement. It focuses on what you want to
be(character)and to do(contributions and achievement) and on the values orprinciples
upon which being and doing are based. A good missionA good mission statement should
incorporate socially meaningful andmeasurable criteria addressing such areas as the
moral/ethical position ofthe individual, the personal improvement to be developed and
theexpectations of growth and personal development. 23/09/2012 15

16. Stephen R. Coveys Mission Statement:To inspire, lift and provide tools for change
and growth ofindividuals and organizations throughout the world to significantlyincrease
their performance capability in order to achieve worthwhilepurposes through
understanding and living principle-centeredleadership.T.K.Dhars Mission StatementTo
strive relentlessly to bring a change in environment and societythrough sharing
knowledge and resources at my disposal, spreadjoy, unconditional love and compassion
and lead a life with highestdegree of moral values and integrity. 23/09/2012 16

17. This is the principles of personal management. Habit 1 says you are the creator. It
is based on the four unique endowments of imagination, conscience, independent will and
particularly self awareness. Effective management is put first things first. While
leadership decides what first things are, it is the management that puts them first.
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18. It is the habit of interpersonal leadership. It involves the exercise of each of the
unique human endowments- self awareness, imagination, conscience, and independent
will in our relationship with others. Character is the foundation of win/win and
everything else builds on that foundation. Win/Win is a total paradigm of human
interaction. It comes from a character of integrity, maturity, and the abundance mentality.
It grows out of high trust relationship. Lack of respect & trust destroys relationship &
puts the organisation always in urgency mode. Achievements are largely dependent on
co- operative efforts with others. 23/09/2012 19

19. Seven common mistakes the leader makes which prevents the leader from being
trusted by the followers: The leader withhold trust in others. The leader asks much, yet
fail to acknowledge effort. The leader behaves badly. The leader does not admit his
mistakes. The leader spin the truth. The leader duck people & performance issues.
The leader does not walk the talk. And finally, they assume that their position alone

makes them worthy of others trust.(Author- Dennis and Michelle Reina- Co-founder of
the Reina Trust Building 23/09/2012 Institute) 20

20. Seek first to understand involves a very deep shift in paradigm. We typically seek
first to be understood. Most people do not listen with the intent to understand; they
listen with the intent to reply. In order to seek first to understand we have to be
empathetic listener. What is empathy ? It is the awareness of others feelings, needs, and
concerns. Empathy is our social radar. It is the ability to sense what others feel without
their explicitly saying so. 23/09/2012 21

21. Empathy is demonstrated in the way we listen or do not listen. Most of us listen
with the intent to reply. We do not listen with the intent to understand. In order to become
empathetic listener we have to refrain from the following types of behaviour and
responses:- Changing the topic I know better than you. Judjmental Advising Telling
our own stories 23/09/2012 22

22. Before the problem come up, before you try to evaluate and prescribe, before you
try to present your own ideas- seek to understand. It is a powerful habit of effective
independence. When we really, deeply understand each other, we open the door to
creative solutions . Our differences are no longer stumbling blocks to communication and
progress. Instead they become the stepping stones to synergy. 23/09/2012 23

23. What is Synergy? It means that the whole is greater than the sum of its parts.
Synergy, in general, may be defined as two or more agents working together to produce a
result not obtainable by any of the agents independently. Synergy is the essence of
principle centered leadership. It catalyzes, unifies, and unleashes the greatest powers
within people. The essence of synergy is to value differences-to respect them, to build
on strengths, to compensate for weakness.(Envy, jealousy, selfishness are the main
negative attributes of a human being which becomes the main bottlenecks in synergy)
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24. It is the renewal of following four dimensions of our nature:- i) Physical:-Exercise,

nutrition, stress management. ii) Spiritual:-Value clarification, commitment, study &
meditation. iii) Mental:- Reading, Visualising, Planning, Writing. iv)
Social/emotional:-Service, empathy. 23/09/2012 25

25. Proactive people can figure out many, many ways to educate themselves. a)
There is no better way to inform and expand your mind on a regular basis than to get into
the habit of reading good literature. b) Writing is another powerful way to sharpen the
mental saw. c) Organisation as well as individual effectiveness requires development
and renewal of all four dimensions(mentioned in previous slide) in a wise and balanced
way. 23/09/2012 26

26. Self awareness- Commitment Imagination, Habit 1- conscience,Self Be Proactive

emotions, conductDevelopment-Reading, writing, Leadership- Habit 2socialising, Babit7 Mission, values,exercising, work Sharpen the Saw Begin with the Contribution, end in
mindlife balancing. Judgment, inspire, innovate, Lead by example, mentor Seven Habits
of Highly EffectiveCollaboration- People-Stephen Management-Team work, Habit 6- R
Covey Habit 3 Motivate,Group effort, Synergize Put first things Accomplish, Do
firstDelegation things right.Empathy- Habit 5 Relationship- Listen, Understand, Seek
first to Habit 4 Love, Respect,Care, Support understand then Think Win/Win to be Trust
understood 23/09/2012 27

27. 23/09/2012 28

28. Self ActualisationThe best modern organisations have started realising thatsustainable
success is built on a serious and compassionatecommitment to helping people identify,
pursue and reach their ownpersonal unique potential & aligning the individual potential
toachieve the corporate objective.(satisfaction of self actualisation atthe top of the
pyramid shown in slide-28)When people grow as people, they automatically become
moreeffective and valuable as employees.In fact virtually all personal growth, whether in
a hobby, a special talent orinterest, or a new experience, produces new skills, attributes,
behaviours andwisdom that is directly transferable to any sort of job role.The best
modern organisations recognise this and as such offer developmentsupport to their staff in
any direction whatsoever that the person seeks to growand become more fulfilled.
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29. Aligning all the employees with the organisationalphilosophyIn order to survive,
most of the organisations today are moreconcerned with the improvement of top line &
bottom line. Butlittle attention is paid to the development of the organisationalculture,
which is equally important for sustainable growth &getting enduring success. Most of
them have beautifully draftedvision statement, mission statement, core values,
organisationalphilosophy. But little attention is paid to align all the employeeswith those
values & philosophy of the organisation. This leads tomismatch between the philosophy
of the organisation & theiremployees. 23/09/2012 30

30. HR practices which can help in developing sustainable organisational culture in the
long term1) Johari Window model:-It was developed by American psychologists Joseph
Luft and Harry Ingham in the 1950s.This model can be used to increase self awareness,
personal development and group development. The Johari Window actually represents
information - feelings, experience, views, attitudes, skills, intentions, motivation, etc within or about a person - in relation to their group, from four perspectives.2) 360 degree
feedback process:-This can be used for leadership development or development of
interpersonal behaviours. As per Dr. Marshall Goldsmith, Co-founder of Marshall
Goldsmith Partners & Coach, senior management team at many of the worlds leading
companies like American Express, GE, Johnson & Johnson, UBS use 360degree
feedback as a part of an overall process to help align corporate values with individual
behaviour.3) Code of ethics/conduct:-Writing code of Ethics applicable for all level of
employees helps in developing sustainable organisation culture . A code of ethics should

be tailored to the needs and values of the organization. Display/circulation of code of

ethics/conduct. This require every one to acknowledges & understands the responsibility
to comply with it. Best practices is to include it in employee orientation programme.4)
Organisation structure:-Review of organisation structure, its effectiveness & the best
prevalent practices, keeping in view the long term objective & values of the organisation .
5) Vision, Mission, Core Values:-Sharing/displaying Organisation Vision , Mission, Core
values with all employees, specifically the new entrants(making it a part & parcel of
welcome kit) and igniting passion to live by values. 23/09/2012 31

31. Johari Window model for increasing selfawareness, understanding relationship,

personaldevelopment, group developmentThe Johari Window processes of serious
feedback solicitation,disclosure, and striving to uncover ones unknown area relate
toMaslows self-actualization ideas contained in the Hierarchy ofNeeds.(depicted in slide
No.28)Today the Johari Window model is especially relevant due tomodern emphasis on,
and influence of, soft skills, behaviour,empathy, cooperation, inter-group development
andinterpersonal development. This model can help in increasingself awareness which in
turn will help nurture & inculcate Habit-4described in Slide No-20. 23/09/2012 32

32. 360 degree FeedbackThere are tools like 360 degree feedback process, wherethe peer,
superior, subordinate gives feedback about eachone of them.This system works on the
premise that There is nochallenge more challenging than improving yourself.360degree feedback process was developed in order toimprove the manager/employee
relationship.In present day organizations, 360-degree feedback processis used mostly for
leadership development. 23/09/2012 33

33. Code of Ethics/Code of conductCode of Ethics is required:-a) To define

accepted/acceptable behaviours in line with organisational philosophy.b) To promote high
standards of practice.c) For self evaluation & act as a benchmark for employees to use.d)
To establish a framework for professional behaviour and responsibilities. 23/09/2012 34

34. From Effectiveness to Greatness In 1992, because of his selfless humanitarian

endeavors, JRD Tata was awarded India`s highest civilian honor, the Bharat Ratna-one of
the rarest instances in which this award was granted during a person`s lifetime. In the
same year, JRD Tata was also bestowed with the United Nations Population Award for his
crusading endeavors towards initiating and successfully implementing the family
planning movement in India, much before it became an official government policy. Some
valuable insights:- Good leaders are followed chiefly because people trust and respect
them, rather than the skills they possess. Leadership is about behaviour first, skills
second. Great and enduring leaders are anchored by their conscience or spiritual
intelligence.- Stephen R Covey A Cardinal principle of Total Quality escapes too many
managers:You can not continuously improve interdependent processes until
youprogressively perfect interdependent interpersonal relationshipHenry Ford. An
organisations ability to learn and translate it into action rapidly is the ultimate
competitive advantage-Jack Welch 23/09/2012 35

35. Basic Principles of LeadershipPractice what you preachThis will help earning the
respect & trust of thefollowers.Gandhiji realised that untouchability is an evil to
theIndian society. So he preached to eradicate this evilfrom the Indian society. He used to
stay with theHarijans in their hut to show the world that they arenot untouchable.
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