Highly Recommended

Espansioni

English for the hotel and catering industry

Answer Key

Answer key
Unit 1
1 1e2i3g4f5j6c7d8a9h10b
2 1 take
2 reserve
3 connect
4 speak
5 have
6 book
7 help
8 make
3 1 Id like
2 Can I or Could I
3 Id like
4 Can I
5 Can I or Could I
6 Id like
7 Can I or Could I
8 can I

Unit 2
1
1 bar
2 car park
3 cloakrooms
4 reception
5 Internet access
6 laundry service
7 cuisine
8 waiter
9 tower
10 exchange bureau
2 1 Is there
2 there arent
3 there isnt
4 Are there
5 Is there
6 There is
7 there are
8 Is there
3 a Eight hundred and six
b Twelve
c Eleven
d One thousand, two hundred and
fifty-nine
e Three hundred and seventy-six
f Twenty-four
g Two
h One hundred and four

Unit 3
1 Days of the week:
Monday, Wednesday, Friday, Saturday
Family members:
brother, children, father, mother
Email abbreviations:
asap, @, pls, re

2 1 Do you serve breakfast at 7a.m.?

2 Does the restaurant open at
lunchtime?
3 Does the hotel have a sauna?
4 Do you have adjoining rooms?
5 Do you have a twin room for next
Friday?
6 Do you have a parking space?
3 1 Incorrect (at)
2 Correct
3 Incorrect (at)
4 Incorrect (on)
5 Correct
6 Correct
7 Incorrect (on)
8 Correct

Unit 4
1 a1b4c9d6e3f10g7h5i8j2
2 1 fully booked
2 open
3 train
4 customer
5 lunch
6 a.m.
7 oclock
3 1 25/5
2 12/3
3 31/10
4 22/9
5 3/1
6 15/7
7 26/2
8 1/4

Unit 6
1 1 our
2 my
3 your
4 his
5 his
6 her
7 their
8 our
2 1 Its next to the shop.
2 Yes, theyre in the fitness centre.
3 Yes, it is. Its over there behind the
lobby.
4 Hes waiting for us outside the
conference room.
5 Its on the second floor in the
business centre.
6 Yes, theyre opposite the sauna.
7 Theyre on the first floor, next to
reception.
3 1 Receptionist.
2 The Fairfield Hotel in Brighton,
England.
3 At the reception desk.
4 In summer.
5 At Christmas.
6 Because they have many facilities.
7 Their large swimming pool and
three restaurants.
8 At night.

Unit 7

1 a7b10c5d8e9f2g1h4i3j6
2 1 coke
2 soda
Unit 5
3 ginger ale
4 tonic
1 1 were
5 wine
2 Im
6 water
3 cant
7 beer
4 dont
8 vodka
5 doesnt
6 arent
3 1 spirit
2 table wine
2 1b2g3f4d5a6e7h8c
3 fortified wine
3 1 We regret that we cannot reserve
4 spirit
you a twin room for this evening.
5 table wine
2 We regret that we cannot confirm
6 table wine
your reservation.
7 fortified wine
3 I regret that we cannot reserve you a
8 table wine
single room this evening.
9 table wine
4 Unfortunately, the hotel is fully
10 fortified wine
booked on Sunday.
5 We regret that there arent any
double rooms left on Wednesday
Unit 8
night.
6 I regret that the restaurant is closed 1 1a2c3c4a5b6a7c8b
all weekend.
2 1 Drambuie
7 Unfortunately, we only have double
2 Cosmopolitan
rooms.
3 Mai Tai
4 Whisky Sour

Highly Recommended 1 Espansioni Answer Key

 5 Bloody Mary
6 Sea Breeze
7 Sambuca
8 Southern Comfort
9 Baileys
10 Cuba Libre
3 1 true
2 false
3 true
4 false
5 false
6 true
7 false
8 true

Unit 9
1 1 steak
2 casserole
3 cakes
4 chops
5 monkfish
6 pork
7 terrine
8 salad
2 1 Ill show you to your table
2 Can I get you an aperitif?
3 How would you like your steak?
4 Can I take your coats?
5 Are you ready to order now?
6 Heres the menu and wine list.
7 Would you like to order some wine?
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Unit 10
1 1 Would you like it with cream or ice
cream?
2 Would you like the crme brle or
the fruit salad?
3 Would you like any cheese or
dessert?
4 Would you like coffee now or after
your dessert?
5 Would you like wine or water with
your meal?
6 Would you like your tea with milk
or lemon?
2 1c2d3f4a5e6b
3 1 false
2 true
3 true
4 false
5 true
6 false
7 true
8 true

Unit 11

3 drier than the Sauvignon Blanc

4 is more popular
5 is not as full-bodied
6 more famous than sherry
7 not as light as Pinot Noir
8 is smoother than the Chilean
3 1b2c3a4a5c6a7b

Unit 12
1 1U2U3C4C5U6C7U8C9U
10C
2 1 taxi
2 wake-up call
3 terrace
4 polite
5 eye contact
6 smile
7 patient
8 noisy
9 dirty
3 1 Yes, Ill get you some right away.
2 Ill see if theres another free.
3 One moment, Ill check for you.
4 Ill bring you another.
5 Ill send housekeeping up right away.
6 Yes sir, Ill get you some more now.
7 Ill get another.
8 Of course, Ill get you some now.

Unit 13
1 Cooking methods:
1 poach
2 stew
3 barbecue
4 deep fry
5 bake
6 steam
7 roast
Sauces:
8 bchamel
9 mornay
10 aioli
11 hollandaise
12 Barnaise
2 1 consists
2 made
3 served
4 served
5 contains
6 served
7 eaten
3 1 flower arrangement
2 dessert fork
3 salt cellar
4 butter knife
5 candles
6 napkins
7 tablecloths

1 a1b5c3d7e8f2g4h9i6j11
k10l12
2 1 not as expensive as the French
2 sweeter than the Chardonnay

Highly Recommended 1 Espansioni Answer Key

Unit 14
1 1R2I3R4I5R6I7I8I9R10I
2 1 Im so sorry, Ill look into it.
2 Ill send someone up from
housekeeping straightaway.
3 Im sorry, Ill change your rooms
straightaway.
4 Im sorry madam, Ill speak to the
chef and bring you another one.
5 Im sorry, Ill look into it for you.
6 Im sorry, we overbooked the car
park today.
7 Im sorry sir, Ill be with you in a
moment. The restaurant is short-
staffed today.
3
O Z

B V

E W L

E G N A Q S O R R Y

A T D N

K O P W I

S Q

R O D

U A

V B S O D O S Y M

P N L

S O O R

K S X U
J

C G B H P

X O M T D C O Y
A

Y O Q K Z O V

A T

A D R O

N M B C O M P

E Q L

D E

N Y

Unit 15
1 1 travel arrangements
2 payments
3 printer
4 luggage
5 in-room services
6 room attendants
7 refrigerator
8 dry cleaning
2 1 Theres
2 Heres
3 Theres
4 Theres
5 Heres
6 Theres
7 Heres
3 1b2c3e4a5f6d

Unit 16
1 1 true
2 false
3 true
4 false
5 false
6 true
7 true
8 false
2 1 Ill show you what to do.
2 Lets start with the potatoes.
3 First, you must wash your hands in
the hand basin.
4 Sort and wash the potatoes.
5 You have to scrape them like this.

6 Slice the potatoes in half and boil

them.
7 They mustnt cook for too long.
8 Strain the potatoes into a colander.
3 1 have to
2 must
3 dont have to
4 have to
5 must
6 mustnt
7 must
8 dont have to

Unit 17
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3 1 blouse
2 zip
3 dinner jacket
4 shirt
5 trousers
6 tie
7 jumper
8 skirt

Unit 18
1 a Can you speak up a little, please?
b Did you say P for Papa?
c Could you repeat that, please?
d Im sorry, I didnt catch your name.
e What name is it, please?
f Could you spell that for me?
g When is it for?
2 a1b7c3d5e4f6g2
3 1 room rate
2 sister hotel
3 mini-break
4 country code
5 rack rate
6 discount
7 standard
8 include
9 budget
4 1i2h3b4g5a6d7c8f9e

Unit 19
1 1 announcement
2 assembly point
3 emergency
4 evacuate
5 fire drill
6 roll call
7 fire blanket
8 smoke alarm
2 1b2c3a4a5c6b7a8b
3 1 Please listen carefully.
2 We take fire drills very seriously.
3 We have health and safety training
regularly.
4 If you see a fire, call the fire brigade
immediately.

5 Take the roll call carefully.

6 Fire doors must be marked clearly.
7 Ask guests to evacuate quickly.

Unit 20
1 1e2f3c4g5a6d7b
2 1 The large bath mat
2 The wash basin
3 A bidet
4 The bedding
5 A big duvet
6 In the wardrobe
7 The welcome folder
8 The table lamp
3 1 past
2 bottom
3 out
4 along
5 across
6 front
7 through
8 next

Unit 21
1 1S2R3S4R5R6S7R8S9S
2 1 Keep straight on down the street.
2 Turn left outside the hotel.
3 Walk towards the square.
4 Its on the other side of the square.
5 Youll see the church on your right.
6 You can go on foot.
7 The best way is to take the bus from
outside the hotel.
3 1c2a3c4a5b6c

Unit 22
1 1 A free airport transfer service
2 In the covered garage
3 High-speed broadband
4 The courier service
5 Audio-visual equipment
6 Video-conferencing
7 The secretarial service
8 Excursions
9 A floor show
2 1 so
2 but
3 both, and
4 but
5 so
6 both, and
7 so
8 but
3 1 Our business centre is fully
equipped and has fast broadband.
2 We offer a range of secretarial
services for meetings and
conferences.
3 Every room has Internet access and
pay-per-view TV.
4 The hotel has a boardroom-style
meeting room.

Highly Recommended 1 Espansioni Answer Key

5 We have both digital projectors and

microphones.
6 The hotel has a courier service and
video-conferencing facilities.

Unit 23
1 1 true
2 true
3 false
4 false
5 false
6 true
7 false
8 false
2 1 paramedic
2 surgeon
3 dentist
4 physiotherapist
5 nurse
6 optician
7 pharmacist
8 osteopath
3 1 You should call the police.
2 We shouldnt move her.
3 She should see a doctor.
4 They should drink lots of water.
5 No, you shouldnt call an ambulance.
6 He shouldnt go to sleep.

Unit 24
1 1 Request
2 send
3 fix
4 inform
5 send
6 wash
2 1 Ill change your rooms
2 havent been serviced
3 It should have been done
4 havent been emptied
5 Ill call her straightaway
6 still havent arrived
7 Ill chase up
3 a8b2c1d9e3f10g6h7i5j4

Unit 25
1 1e2a3b4j5h6d7i8c9f10g
2 1 Were paying
2 My assistants preparing
3 The cashiers getting
4 Im leaving
5 My colleagues printing
6 are checking
7 are changing
8 Hes putting
3 1b2a3c4a5c6a7b8c

Unit 26
1 1 extra
2 debit
3 service charge
4 credit
5 supplement
6 account
7 deposit
8 subtotal
2 1 much
2 a lot of
3 many
4 a lot of
5 many
6 much
7 a lot of
8 much
3 1 payment queries
2 the wrong bill
3 the guests room number
4 several main meals and beverages
5 the restaurant manager
6 their phone calls
7 itemized bills
8 snacks and drinks from the minibar
9 the housekeeper

Unit 27
1 1 motorbike
2 catering college
3 apartment
4 qualities
5 tourism
6 hospitality
7 advise
8 register
9 advert
2 1b2a3c4e5f6d
3 1 Address
2 Telephone
3 Email
4 birth
5 Education
6 Qualifications
7 experience
8 Skills
9 Personal
10 References

Highly Recommended 1 Espansioni Answer Key

A001379

Unit 28
1 a3b2c9d10e7f6g4h5i8j1
2 1b2a3c4c5a6c7a
3 1 Were you a good student at
university?
2 What was your first good job?
3 How many jobs have you had?
4 What is your best quality?
5 What is your main weakness?
6 Why are you applying for this job?
7 Where will you be in ten years?
8 Why should we hire you?