Marion Mohrman

Mobile Phone: 860 869-8292

Secondary Phone: 860 657-4486

E-mail: mohrman123@aol.com

MARION E. MOHRMAN
187 Hopewell Road ~ South Glastonbury, CT 06073
860.869.8292 mohrman123@aol.com

TELECOMMUNICATIONS

Accomplished and talented professional with extensive experience in the

Consultative Telecommunications Design and Implementation Process, committed to
providing direct support for customers. Seeking a Telecommunications position in an
operational environment that will effectively utilize my technical skills and abilities
while demonstrating over 8 1/2 years of Project Management experience.

QUALIFICATIONS
• Expertise in Project Management, Systems Design, Strategic Planning, End-
User Training, Procedures Development, Troubleshooting, Repair, Backup,
Data Recovery, Hardware-Software Upgrades, and Consultative
Telecommunications Implementations
• Highly organized, results-orientated professional with a proven ability to
implement technical procedures and processes while improving business
functionality

• Ability to communicate with all levels of personnel and driven to achieve

corporate objectives
• Dynamic customer service, vendor management, problem solving, analytical,
communication, leadership, interpersonal and organizational skills
• Highly skilled in creating innovative business solutions while overseeing
technical staff training, team building, and development in the area of back-
end service for existing clients
• Proven ability to effectively handle multi-task levels of technical and
management responsibility
• Ability to thrive in both independent and collaborative work environments with
minimal direction from superiors

• Quick learner with an ability to easily grasp new ideas, concepts, methods and
technologies

TECHNICAL PROFILE
Voice Processing Platforms /Voice-Data Equipment / Toll Bypass Implementation /
VOIP / Noc Point-to-Point TCP/IP Voice Networking / Dynamite / Windows OS
 PROFESSIONAL EXPERIENCE
TOTAL COMMUNICATIONS, INC. ~ East Hartford, CT 2004 ~
2007

Project Manager

• Established communication with new customers to coordinate meetings with

the Voice/Data Department and Vendors to discuss all aspects of the phone-
system installation process. Administered all floor plans, phone placement
trunk information, call routing, system features, call center applications,
special applications, and voice mail

• Managed phone system networking, vendor communications/relations, time-

lines, customer training, and administrator training procedures. Oversaw all
aspects of pre-installation preparation to installation completion while
implementing post-installation and programming changes

BUSINESS ELECTRONICS, INC. ~ Cheshire, CT 2001 ~

2004

System Design Engineer

• Collaborate with clients and associated vendors to ensure pertinent data

collection for the creation of customized phone systems while coordinating
sales follow-through and managing client-specific timelines into completion of
project

• Provided training to staff and performed back-end service for existing clientele

TOTAL COMMUNICATIONS, INC. ~ East Hartford, CT 1998

~ 2001

System Design Project Manager

• Traveled to various customer locations to determine ideal physical locations

for phone system hardware and cabling implementation while meeting with
customers to discuss programming, implementation, and training on new
phone system

TEL-NET SYSTEMS ~ Salem, NH

1996 ~ 1998

Account Executive / Purchasing

• Served as Telecommunications and Data Equipment Dealer specializing in

AT&T equipment sales to interconnects and end-users with bottom line profit
 responsibility for the Connecticut office

• Assumed full accountability for the purchase and resale of new and
refurbished voice equipment

EDUCATION / DEVELOPMENT
MANCHESTER COMMUNITY COLLEGE ~ Manchester, CT 1984 ~
1986

Undergraduate Studies in Marketing and Sales

Implemented over $1 million in phone systems in 2006

Facilitated and oversaw end-user training for Inter-Tel, Cisco, Mitel,
Voice/Data Equipment installation
REFERENCES AVAILABLE UPON REQUEST