Paul London

Present Address 25 Wesel Avenue, Felixstowe, Suffolk. IP11 2UA

Mobile: 07415 766051 Cell/text. Email: plondon1@hotmail.co.uk

A highly motivated and results orientated Administrator / P A within the private and public sector. With
proven achievement record in strategic business development and dealing with blue chip clients at all
levels from all industry sectors. An individual who looks for innovative ways to grow business
opportunities and who works and delivers to deadlines.

Business Administration & Strategic Planning

Process Improvement & Cost Reduction
Cargo Management & Forklift license
Government Benefits Assessment
Risk & Safety Management
Procurement & Supply Chain Management
HMC&E changes / AEO Certification
Commercial Operations and Awareness of Shipping and Trade (COAST) Diploma
Highly sensitive to Business needs for meeting their corporate objectives
An ability to see a bigger picture of problems & issues for quick timely resolution

Work Experience
Suffolk County Council Business support - short term temp role
Aug 2015 Sept 2015
Supporting the staff and the business needs of S C C with all aspects of business requirements
including meetings, travel and bookings, assisting all staff, problem solving, diary management.
M2FX Limited Shipping and Inventory Assistant, contract only
Oct 2014 Jan 2015
Office / manufacturing environment dealing with high tech communications equipment. Supply
chain, logistics, shipping, incoterms, transport, factory floor, export packing, warehousing.
H B Commercial Administration/Driving
Jan 2014 Mar 2014
Delivering commercial vehicle parts and positively assessing the needs of customers.
Documentation, sales and purchase invoices. Collecting and maintaining stock for H B
Commercial and for clients at their premises. Took ownership of customer services.
Answered multi-line phones while accommodating walk in customers in fast paced environment.
No room for advancement
Voluntary Service Mentoring, coaching, administration
Jun 2012 Dec 2013
Employment Mentor with local charitable initiative, Ready 4 Work. To co-ordinate a jobseeker
computer club. A challenging assignment dealing with long term unemployment, educational and
communication deficiencies. Positively improved opportunities for a wide variety of clientele. I
used my human qualities to listen, teach and provide positive motivation and change.
Itron Limited Manufacturing Associate
Nov 2011 Jun 2012
Improved office administration and post room before learning about electronics and component
identification. Improved annual inspection for detecting faults and staff errors, computerized
testing and manual soldering. Coordinated laser and packing for finished product for shipping to
clients.
Company ceased trading.
Westminster Recliners Office Administrator
May 2011 Nov 2011
Office administrator and PA to company owners, team and family staff members.
Developed an excellent understanding of mobility, disability and ill health issues. Responsible for
the customer service operation and being the 1st contact for new and existing clients.
Gained specialist knowledge and communication skills essential for pleasing customers by
always providing avenues and options for customer concerns. Comprehensive diary management
Petty cash, cheque, credit card handling. Filing and archiving. The company ceased trading

Suffolk Coastal District Council Benefit Assessor

2009 - 2010
Interacted with customers claiming local government benefits and addressing their complaints
Handled private/highly confidential information as per government regulatory requirements and
explained how the regulations affect them and their families. Data protection trained.
Customer service desk discussing delicate issues for a positive resolution.
Government cuts and staff redundancies.
BAP Logistics checker / Driver
Assisted with orders and distribution and improved problem resolution support
Loading and unloading trailers/box vans/vehicles using counterbalance truck
Stock checking, picking orders, locating lost cargo and goods
Trained new staff as checkers, mentoring new forklift drivers prior to their test
Left to take above.

2007 2009

Connexions Recruitment Operations

2005 2007
Office administration, conducted health and safety, risk assessments. Operational and on board
ship working and terminal operations training. Dealt with dangerous general cargo vessels and
supported new ship working staff.
Office closure
Vogt and Maquire Ltd - Accounts / Accounts investigation
2003 2005
Negotiated financial resolution following the splitting up of a company. A major achievement in
finding and locating lost or missing funds running in to 6 figure sums. Managed accounting
transactions, sales and purchase ledger, invoicing. Reports creation, compiled spreadsheets,
working alongside the Financial Director
Archiving documents, document management, complete reorganization of the document archive
16 staff redundancies.
Prior experience
PA / Executive assistant to American stock broker David M Allen working from his home office
with his family. Dealing with daily & weekly office and administrator functions.
Contship. International Haulage, Rail, Short and Deep sea. Sales and marketing office
first contact for clients and operational problem solving using my own initiative as required.
Improved pricing and quotation system along with customer follow up/after sales service.
Office closure and staff redundancies.
Port of Felixstowe. Heavy machinery driving, warehouse and terminal operations, ship working
Operational problem solving. Redundancies.
Fred Olsen. Export Documentation Supervisor, Chamber signatory. Using the Haven Ports
Terminal operations Felixstowe/Ipswich/Harwich. Operational and terminal problem solving.
52 staff redundancies.
C.Shaw Lovell & Sons. Shipping and Forwarding, Transport, terminal operations

Education
2015 SIEH Level 2 Emergency First Aid - Full CPR Health and Safety at work - COSHH
2015 Import process incl. Customs Clearance with reference to AEO Certification

2014 City and Guilds x 2 courses. Learning and Development. Flexi Truck Course and License

2013 Customer Service Upgrades. 2014 2 x fully Enhanced DBS checks

2013 CSCS/CITB Health and Safety.

2013 COAST Diploma covering all aspects Shipping, Transport Bills of Lading, contract law.

2010/2011 TEFL/TESOL course/classroom knowledge. Maintained a full academic course load

2009 RITB and Port of Felixstowe licenses held counterbalance forklift

2008/2009 O levels retaken gaining city and guilds Certification (5X A-C)

2004 Institute of Sales And Marketing Management course. Venue: Ipswich Novatel.

Suffolk College Ipswich General Studies / Engineering

Maidstone Road Secondary Modern School. O levels and College entrance exams
Activities

T/A at Night School English/Mathematics. Cats protection, Music all types, most outdoor activities.