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In the left side of the above screen, following items are displayed.
1. Assigned To Me--- It contains the list of all complaints assigned to the logged in user
(SNR_DCM_DEL).
2. Assigned To Other---List of all complaints assigned by the logged in user
(SNR_DCM_DEL) to his/her junior for redressal.
3. Forwarded Complaints---List of all complaints forwarded to other departments for
action.
4. Closed Complaints---List of all complaints marked as closed after taking the action.
5. Detailed Reports--- This is an interface for the report generation based on certain input.
6. Ageing Reports--- This is an interface to give the report of all pending complaints
based on age of complaints(how old these complaints are from the
date of registration).
7. Variance Reports---This used to get the comparative report of the complaints for a
month with respect to same month of one year back.
8. Train Details--- Help interface to get the train originating station name, Division and
Zone for a given train number.
9. Station DetailsHelp interface to get the Division and Zone information for a given
station.
1. Assigned To Me
Bring the mouse on Assign To Me and press the left button of mouse.
This is showing all the complaints assigned to the logged in user (SNR_DCM_DEL) for
its action.
User has to choose a complaint by moving the mouse over it and pressing the View
button under the ACTION heading.
Following page will be opened.
There are four actions that can be taken against this complaint.
1. Forward---To forward to other department.
2. Close--- Problem has been resolve, now complaint is being marked as closed by
putting relevant remark
3. Assign--- Complaint is being assign to Junior for redressal.
4. Complete---Problem has been completed by the Railway officer, it is being
marked to higher authority for policy decision as well closure.
Assign Operation.
Select the User and Put the remarks in Details test box and press submit Task.
It will be get assigned to the subordinate officer and it will be removed from the Assign
To Me list of logged in user (SNR_DCM_DEL) .
It will ask to select the user to whom this complaint will be forwarded based on Zone,
Division, Station, Department and Designation.
When user will press Search User button, it will show the user list to which it may be
forwarded. User will select as user and press SUBMIT TASK button, it will be
forwarded to selected user and will be removed from the Assign To Me list.
When user will press Forwarded Complaints, it will be visible in this list.
It will ask to select the relevant higher official to whom it should be marked to closure
and policy decision based on ZONE, DIVISION, STATION, Department and
Designation. Press SEARCH USER button.
Select the user from the user list displayed and put the remark in Details field and presses
the SUBMIT TASK button. This will be marked to higher authority for closure and
policy decision.
Fourth action is CLOSE Operation.
After selecting Close Operation. Put the required remark for closure in Details text box
and press the SUBMIT TASK button.
Complaint gets closed. It is removed from Assigned To Me list and visible in Closed
Complaints list.
Apart from this, user can also generated the report and get the help about the Station and
Train as shown following.
Report Interface
Report Interface has following reports.
1. Detailed Reports
2. Ageing Reports
3. Variance Reports
Detailed Reports
User will bring the mouse over the Detailed Report and press the left button of
mouse; it will open the following page.
There is option for drill down on the following fields shown below..
On bring mouse over these fields and pressing the left button of mouse, it will
generate the detail report as following.
Ageing Reports
User will bring the mouse over the Ageing Report and press the left button of mouse;
it will open the following page
Suppose user select for complaint type wise and date is not selected (So it will take
default value) as following.
Suppose user bring the mouse at Improper behavior of commercial staf f and press left button
of mouse. It shows following drill down result.
It is basically showing the further break up of Improper behavior of commercial staf f based on
its sub complaint type.
Suppose user select for Department wise and date is not selected (So it will take default
value) as following.
User press the generate report. Following report is generated.
It is showing further break down of selected department based on complaint and Sub
Complaint type.
Variance Report
This basically provides the comparative report between two consecutive years based on
the date range selected.
If user wants to know the Zone and division of a Train, He will select Train Details and
press the left button of mouse.
A User has to enter the Train number and press the SEARCH button to get the Division
and Zone based on the Train Starting Station as following.
If user wants to know the Zone and division of a Station, He will select Station Details
and press the left button of mouse.
User has to enter the Station Name or Station Code to get the Zone and Division of a
station.