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Contents
This file describes the following topics:
Description
System Requirements
Supported E-mail Systems
Installation
Configuring the SCR
List of Files Installed
Troubleshooting E-mail Problems
Contacting Technical Support
Description
The Support Center Request (SCR) provides a standardized method for users to interact with
Technical Support and ensure that Technical Support has the required information to process the
user inquiry/request. The SCR is designed to enable users to more quickly and easily:
Resolve possible software defects
System Requirements
Intel 486, Pentium, or fully compatible processor. A Pentium is recommended.
Windows 95 with Service Release 1 or later, Windows NT 4.0 with Service Pack 3 or later, or
Windows 98.
Approximately 1 MB of free hard disk space.
Supported e-mail system. See the Supported E-mail Systems section below.
Microsoft Mail
Microsoft Outlook
Novell GroupWise (v5.x and higher)
RUMBA Mail
E-mail Connection
Emissary
Eudora/Eudora Pro
Microsoft Internet Mail
Microsoft Outlook Express
Netscape Mail
Pegasus (SMTP)
Pronto
Spry Mail
Z-Mail
If you use an SMTP Email Client, such as those listed above, then SCR can connect directly to
the SMTP server and use its own Email capabilities to send the Email.
Installation
SCR is currently installed by several Hyprotech product Setup programs.
NOTE:
If you encounter any problems during installation, please contact technical support. See
the Contacting Technical Support section below.
You have Microsoft Active Messaging v1.1 or higher installed (see the Known Problems
section above).
Active Messaging is automatically installed with Microsoft Exchange 5.0 or higher and
Microsoft Outlook 8.01 or higher.
Your Profile Name is correct.
SMTP
Please ensure the following:
The SMTP Server and SMTP Port are correct.
The value specified for Timeout Connect is adequate for connecting to your SMTP Server.
If your SMTP Server requires a login, your Login Name is correct.
Your version of BDK (this is shown in the Help, About BDK... menu in BDK).
A detailed description of the problem. Please include a sample case if possible.
Sending a fax. Please include the same information listed above for the e-mail. Contact
information is listed below.
Calling us (toll-free, where available). Please have the same information listed above for the
e-mail available. Contact information is listed below.
Hyprotech Ltd.
Suite 800
707 - 8th Avenue SW
Calgary
Alberta
T2P 1H5
Canada
Phone: (403) 520-6000
Fax:
(403) 520-6060
Toll-free: 888-757-7836
E-mail: info@hyprotech.com
Web:
http://www.Hyprotech.com
Copyright (c) 1997- 2001 Hyprotech Ltd.
All Rights Reserved