Denise Carr

Denisecarr2845@comcast.net

Objective: Seeking a position in Business or Healthcare Information Technology.

Summary of Qualifications
Established experience in Information Technology
Experience working with departmental and executive leadership teams
Outstanding work ethic and team player with positive attitude
Good written and oral communications skills with advanced problem solving capability
Ensured business and system processes and procedures were documented
Liaison between technical staff, subject matter experts and end users
Maintained software applications, database tables and created management reports

Familiar using NIST Special Publications (800-53, 53A, 30, 32, 39)

Performed IT security assessments and authorization using NISTs Risk Management Framework
(RMF) methodology
Accomplished at managing vendor relationships
Managed staff, conducted performance reviews, problem resolution, payroll, coaching and
counseling,
Attended and participated in Management workshops and committees

Supported Environments
Microsoft XP, Win7, Win8
Microsoft Server 2003, 2008 R2, 2012
Proficient with Microsoft Office Suite , including Visio, Project and Access
Supported various EHRs, patient scheduling, labeling, imaging and reporting software
Certificates
2005 - Microsoft Certified Professional (MCP)
2005 - Certified Imaging Informatics Professional (CIIP)
Work History
Clinical / Business System Engineer
Sarasota Memorial Hospital, Sarasota, FL
April, 2014 October, 2015
Maintained stable systems environments via daily review and monitoring of system
performance, error logs and interface queues
Installed, tested and verified software patches, updates or hot fixes that were released by the
software vendor (ad hoc or scheduled)
Executed quarterly system audits and submitted audit summaries to the Department Managers
Maintained and tested system disaster recovery readiness
Developed and managed auto alerting of system services, interface queues and other system
components
Maintained and tested system disaster recovery readiness
Experience with Remote Access software, Citirx and VMware
Created project go live task plans
Used incident management ticketing system
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Work History continued

PACS Administrator/Imaging Systems Support Team
Holy Spirit Hospital, Camp Hill, PA
January, 2005 March, 2014
Led and planned evaluations of division hardware/software refreshes, updates, revisions,
migrations and DB conversions to various enterprise systems and met budget requirements
Executed processes and system solutions using the Software Development Life Cycle (SDLC)
methodologies
Knowledge of Configuration Management (CM) and its role within the different phases of the
SDLC
Excellent leadership skills and ability to motivate people through mentoring and training of staff
Led incident management processes and escalated issues to the Director
Compiled improved and distributed division workflows
Designed and created training documents and conducted training to user community
Performed security audits and formulated mitigation strategies
Interned in a Compliance Department, conducted research, performed system audits, reported
security breaches, and wrote departmental policies.
Documented and developed technical solutions and operational procedures in

compliance with ITIL, COBIT, Six Sigma, and ISO

Network Specialist
Holy Spirit Hospital, Camp Hill, PA
January, 2003 November, 2005
Analyzed software and hardware failures, made recommendations to obtain positive outcomes
Resolved network connectivity using analyzer tools and software
Maintained and supported desktop computers, servers, printers, scanners and software
Knowledge and understanding of computer security and TCP/IP networking principles
Project Leader for key infrastructure projects that crossed multiple departments within the
organization
Created and maintained documentation i.e. issue logs, asset equipment, IP addresses, and
workstation install procedures
Education
Shippensburg University
Shippensburg, PA
Bachelor of Science: Health Care Administration, Graduated 2014

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Denise Carr