Jamie R Anderson

1810 Candlewood Ct. #102 Charlottesville, VA 22903

Phone: 434 987 8082 Email: jamie.anderson918@gmail.com

Education Lake Superior State University August 2001 – December 2005

Major: English Language and Literature Degree: Bachelor of Arts
Minor: Professional Communications

Employment History
March 2007- Present C. Moore Health Sciences Library Charlottesville, VA
Library Assistant/Technology in Education Assistant
- Provided in-depth, multi-department support after hours and on weekends while providing
excellent customer service, promoting team work, and maintaining the image of the Library
and the University.
- Assumed the role of Team Leader and Emergency Response Coordinator in scheduled and
unscheduled absence of immediate supervisor in which case 2 employees were under
supervision.
- Position was the after-hours (5 pm and later) and weekend liaison for the Technology in
Education Consult (TEC) Team and provided technical help and troubleshooting for
wireless and proxy accounts, access to software and resources in the library and from
home, and provided technical assistance to co-workers.
- Assisted patrons with reference access, including but not limited to: access to online and
physical collections, instruction on how to search databases for citations and articles,
helping to broaden or focus research, and troubleshooting citation and bibliographic
applications.
- Booked and managed study room reservations for students, staff and faculty, handled
logistics in the event of emergency reservations and/or conflicts.
- Worked with the Technology in Education manager to oversee and implement learning
modules for Circulation Staff to increase understanding and knowledge of technology in
education.

October 2006 – February 2007 University of Virginia Charlottesville, VA

Communications Services Operator
- Answered and conclude telephone inquiries in concise and timely manner.
- Operated emergency positions which handle hospital codes, emergencies, fire alarms,
security emergencies and general university emergencies as well as general operator duties.
- Completed reports generated by emergencies as well as filed reports, updated on-call lists
and other general office duties.
- Maintained public image of UVA and the Health System through telephone contact and
office contact.

June 2001- September 2006 Indian Lake State Park Manistique, MI

Seasonal Park Ranger
- Distributed motor vehicle permits and camping permits, related camping policy, motor
vehicle permit policy and Michigan State Park laws to situations with campers, worked in
campground office registering and checking in campsites using the Spherix reservation
system.
- Majority of work hours in campground office or in the field were unsupervised and was
given the responsibility of making own decisions regarding priorities and resolving issues.
- Assisted in providing field training and supervision of new employees at the discretion of
park administration.
- Participated in maintaining the public image for the Department of Natural Resources
(DNR) and answered questions about the state, the park, the surrounding area, and DNR.
 Jamie R Anderson
1810 Candlewood Ct. #102 Charlottesville, VA 22903
Phone: 434 987 8082 Email: jamie.anderson918@gmail.com

Employment History Continued

May 2005 – September 2005 Tahquamenon Falls State Park Paradise, MI
Assistant Park Naturalist
- Created, implemented and led a weekly, hour-long educational program with a range of 8
to 35 attendees per program.
- Spoke with thousands of visitors in our Discovery Tent, an interactive information area, at
the Upper Falls.
- Organized and led 40-minute to 2-hour group tours and hikes on a broad range of subjects
through various parts of the park with group sizes between 10 and 100.
- Led short programs throughout the summer; most spoken extemporaneously.
- Gained knowledge to better assist visitors, campers, and position by researching and
studying at and after work in various disciplines.
- Position was also used for the internship credit for Professional Communications minor.

Skills Microsoft Word 2003 (7 years)/2007(1 year), Microsoft PowerPoint 2003 (7 years)/2007 (1
year), Microsoft Excel 2003(5 years)/2007, Adobe Acrobat 7.0 Professional (2 year), Adobe
Acrobat Reader (3 years), Adobe Photoshop 4.0 (1 year), ABBYY FineReader 3.0 (2 year),
iMovie (2 years), Macintosh Operating Systems (Panther and later) (2 years), Windows
Operating Systems (Windows 95 and later) (10+ years), basic HTML, proof-reading and
editing experience, academic research experience, technology-savvy, able to learn quickly,
detail-oriented, advanced oral and written communication skills, successful
instructor/educator skills, and creative. Typing Speed: 70 WPM