SERVICE PROPOSAL

General Pest Control Service

Rentokil India Pvt. Ltd.

#14/15, SIDCO Electronic
complex, 1st Floor, 1st Block,
Guindy, Chennai 600 032
t +91 (0) 44 4293 8888
f +91 (0) 44 4293 8899
w rentokil.com

Chennai
September 14, 2010
To,
Ms.Aarthi,
No.6, NewBeachRoad,
Thiruvanmyur,
Chennai.

Dear Madam,
Sub: Proposal for Pest Control Services.
Thank you for your interest in Rentokil and for the courtesy extended to me while I met
you at your Premise on the 10th September 2010. Subsequent to our discussions and
based on my survey of your premises, please find enclosed a proposal and quotation for
pest control service intervention by Rentokil India.
Rentokil is a world-wide leader in pest control services, with a legacy of more than 80
years. Present in more than 45 countries, Rentokil has a wealth of experience in
handling more than 250 different types of pests. I am sure, our global expertise and
industry leadership will go a long way in providing highest standards of service delivery
to you.
Should you require more clarifications and further information, please do not hesitate to
contact us. In the meantime, I look forward to a favourable reply, and to working together
with your esteemed organisation in the near future.
Thanking You
With due regards
S.Saravanan
Business Development Executive
Rentokil India Pvt. Ltd
(M) 9790993585

Copyright 2010 Rentokil India Pvt. Ltd.

Though every care has been taken to ensure the accuracy of this document, Rentokil cannot be held responsible for any
errors or omissions or for any loss occasioned to any person, whether legal or natural, from acting, or refraining from
action, as a result of the information contained herein. Information in this document is subject to change at any time
without obligation to notify to any person of such changes. Rentokil may have patents or patent pending applications,
trademarks copyrights or other intellectual property rights covering subject matter in this document. The furnishing of this
document does not give the recipient or reader any license to these patents, trademarks, copyrights or other intellectual
property rights. No part of this document may be communicated, distributed, reproduced or transmitted in any form or by
any means, electronic, mechanical, or otherwise, for any purpose, without the prior written permission of Rentokil. The
document is subject to revision without further notice. All brand names and product names mentioned in this document
are trademarks or registered trademarks of their respective owners.

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Rentokil India Pvt. Ltd.,

th
105, 4 Floor, Sreela Terrace,
st
1 Main Road, Gandhinagar,
Adyar, Chennai 600 020
Phone: +91 44 4293 9000

Branch Offices

Chennai
14/15, SIDCO Electronic Complex,
st
st
1 Floor, 1 Block, Guindy
T +91 44 4293 8888
Bangalore
st
IDEB Chambers, # 225, 1 C Cross,
th
nd
18 Main, HAL 2 Stage, Indiranagar
T +91 80 4054 9000
Hyderabad
nd
1-10-9/2, 2 Floor, Prabha Plaza, Begumpet
T +91 40 4035 9000
Cochin
rd
32/1495 B2, 3 Floor, Chakos Chamber,
Palarivattom, T +91 484 414 9000
Trivandrum
51-H, Anjana, Vikramapuram Hills
Kuravankonam, Kavadiyar P.O
T +91 471 3061 881
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# 43-11-5, Subbhalakshmi nagar,
Rly New Colony
T +91 891 2562 251
Coimbatore
222, Sathyamurthy Road,
Ramnagar,
T +91 422 4380 656
Puducherry
nd
Plot No. 7, 2 Cross Street,
Balaji Nagar, Ulavarkarai

Service Proposal

Doc. No. /SS904/Job /0910

Ver. 1.0.0/Date: 14/09/2010

Rentokil Confidential and Proprietary

1. Rentokil Our Company

Rentokil India is a wholly owned subsidiary of Rentokil Initial Plc, one of the largest
business services companies in the world. Listed on the FTSE, the UK based company
operates in all the major economies of Europe, North America, Asia Pacific and
Africa. The company has more than 80,000 employees providing a range of support
services in over 50 countries where the 'Rentokil' and 'Initial' brands have come to
represent innovation, deep expertise and consistent quality of service.
Rentokil believes in being the best as what we do, and brings in the following service
differentiation:

Regular Pest Audits

Environment friendly and human safe chemicals
ERP based systems for service scheduling.
Fast response in case of call-outs
Client Awareness Seminars

Rentokil Assurance to service delivery includes:

Frontline Experts - The Best People for the job. All of Rentokil technicians are
well-trained, experienced and Professionals. Our technicians are local to our
customers to understand their needs to provide customised solutions.
Global Expertise - Our experts operate in more than 45 countries world wide, for
the treatment of over 250 Different types of pests. Rentokil team comprises of
field level biologists, entomologists, zoologists and customer service experts
Research Led - Rentokil combines pest research, risk management strategies
and specialists products with up-to-the-minute technology and service models
Heritage An established global organisation with over 80 years of experience in
pest control. The Rentokil name is synonymous with pest control in many of the
world wide markets
Some of our valued customers in India include, among others, include Oracle, Nokia, Citi
Bank, Deloitte, Accenture, MRF, Taj, The Leela, Hyundai, Hindustan Unilever, Apollo
Hospitals, Wipro, Intel, ABN Amro, Tata, JLL, KFC, Pizza Hut, Siemens, TTK-LIG and
GE, to name a few. Globally, it is not uncommon to find customers to be associated with
Rentokil for more than 15 to 20 years, because of the high and consistent standards of
service delivery by Rentokil.
A notable achievement for Rentokil was to handle pest control activities at the Beijing
Olympics, 2008. For the mega-games, Rentokil was the only foreign company called
upon to provide its expertise in giving Technical, Training and Service support for the
games. Rentokil has also been adjudged a Superbrand in the UK and Malaysia for the
year 2007.

2. Remarks.
Issues with Cockroaches

Due to their close association with filth (feeding and breeding in highly unsanitary
environments like sewers, garbage dumps and drains) and their indiscriminate
wandering in premises, they are capable of spreading diseases. Thus, they
contaminate any food and area they get in contact with.
Among the many diseases that are spread by cockroaches are: Dysentery,
diphtheria, typhoid, hepatitis, food poisoning and gastroenteritis.

Facts about Ants

Ants, like honey bees, and termites, are social insects and live in colonies. The
colonies are usually found in ground or in wood, but may also be located in
debris or in buildings.
Most ants live in a caste system, comprising of queen, king, soldier and worker.
The most common caste sighted by man is worker ants. Winged ants, the
potential King and Queen, are swarming in search for new nesting sites. They
are most often seen during the monsoons
They come in all shades of color and are, in relation to their size, incredibly
strong: One ant can lift a load of 40 times its body weight.
Tell-tale signs of infestation are their presence, occasionally the wings of the
swarmers that drop off after flight. Some species of ants create mud tunnels to
protect themselves from sunlight and dehydration.

Problems caused by Ants

Various studies have reputed that ants are potential mechanical vector of
diseases by carrying bacteria such as Pseudomonas, Salmonella, etc. This
comes from their habit of feeding on a wide variety of food, such as soiled linen,
excrement and septic dressings.
Some species of ants have a painful sting, while others have strong mouthparts
that can easily cut open human skin.
Their small size enables them to penetrate food and other packages, causing
damage and contamination

Implications of problems

Their search for food and their small size makes them enter the premises, where
they do damage by contaminating the food and areas they get in contact with.
Losses will occur, when ants are entering sealed places, or packaged food,
which makes a disposal of the contaminated items unavoidable. In addition to
this, the costs for maintenance and cleaning will increase significantly.

3. Specific Program Recommendations

Based on our discussion, considering the level of infestation of the site we recommend
entering into a one year contract with Rentokil India, for pest control program at your
premises. The service offering is as defined below

For cockroach treatment gel baiting.

For Ants spraying internal and external areas.

4. Commercial

Pest

Treatment

Frequency

Cockroach

Gel

One Time

Amount per Month

(in Rs.)

1250/Common Ants

Spraying

One Time

Terms and Conditions

1. The Client needs to pay all accounts in advance, as per the payment schedule
for the operation to be commenced.
2. All payments should be made in favour of Rentokil India Pvt. Ltd.
3. Service tax @ 10.3%
4. The proposal along with the commercials is valid for 30 days from the date as
mentioned in this document
5. The customer takes the responsibility of keeping the premises available and
ready for services, as mentioned in the proposal.

5.

Confidentiality

Neither party may, either during or after the term of Rentokil Indias engagement to
provide the Services, disclose or cause or permit to be disclosed any of the Confidential
Information (or allow or assist or make it possible for any person to observe or have
access to any Confidential Information), except with the prior consent of the other party,
unless
I. Information after it becomes generally available to the public other than because of
a breach of these Terms of Business by either party.
II. The disclosure of information in order to comply with any applicable law or legally
binding order of any court, government, semi-government authority or
administrative or judicial body or the applicable rules of any stock exchange.
III. Information that is disclosed by a party after it is disclosed to that party by a third
party with the lawful right to make that disclosure, if the use or disclosure accords
with the rights lawfully granted to that party by the third party.