Total Exp

8 Yrs

Rel Exp

5.5 Yrs

Notice Period

60days

Karthik Ramiah
Mobile: 9840186132
Email: karthikramiah@outlook.com
SUMMARY

2012 Till Date, Team Leader- Service Delivery, Green Quotient Systems
2008 2012, Systems Analyst, UST Global
2005 2008, Subject Matter Expert, Sutherland Global Services
Qualification : B.E ( EEE)

SKILLS SUMMARY
Operating Systems: MS DOS, Windows (All), Red hat Linux and Specialist in Windows XP
Virtualization: VMware VSphere 4.1, VCenter , VM Convertor, VSphere Client , VERDE
Web/App Servers: Apache, Tomcat and JBoss
Monitoring Tools: Nagios and Whatsup Gold
Scripting: Shell and Bash
Ticketing Tools: Clarify, CAP v2.0, Remedy and Service Now
Hardware: Assembling and Troubleshooting
Networking: Basic troubleshooting of networks
Others: Manual and Automated Testing
EDUCATION, TRAINING & CERTIFICATIONS

Education Details
1. BACHELOR OF ENGINEERING (ELECTRICAL AND ELECTRONICS)
DONE AT:
Adhiyamaan Engineering College, Hosur.
UNIVERSITY:
Periyar University, Salem
YEAR:
2000-2004
PERCENTAGE SECURED: 69%
2. BOARD OF HIGHER SECONDARY EXAMINATIONS
DONE AT:
Prince Matriculation Higher Secondary School, Chennai.
YEAR:
1999-2000
PERCENTAGE SECURED: 80%
3. BOARD OF MATRICULATION EXAMINATIONS
DONE AT:
Prince Matriculation Higher Secondary School, Chennai.
YEAR:
1997-1998
PERCENTAGE SECURED: 81%

Certification Details
Red Hat Certified Engineer (RHCE) [Certificate Number:
805010894546162]
VMWare Certified Professional (VCP) [90947]
Microsoft Certified Professional (MCP) Examination
ITIL V3 Foundation Certification

EXPERIENCE HIGHLIGHTS
Company
: Green Quotient Systems Pvt Ltd.,
Duration
: Sep 2012 Till Date
Designation: Team Leader
Responsibilities

Handling Desktop Virtualization and Server Virtualization deployments

Providing L4 Expert level support for Virtualization environments
System Integration deployment and support involving cross-platform and
cross-technology environments including servers, variety of OS, storage,
network WAN and LAN, data security
Pre-sales virtualization and SI solution design, architecture, sizing for
various use cases across industry verticals and domains.

Company
: US Technologies Global
Duration
: Jan 2010 Sep 2012
Designation: Systems Engineer
Project
: Tickets.com
Responsibilities
Installs, configures, administers, and maintains distributed servers and
infrastructure applications in support of business processing requirements
Responsible for code deployment and project releases.
Provide issue escalation support to issues pertaining to the application and
servers.
Responsible for the general operation of the distributed server environment,
including performance, reliability and efficient use of resources
Scheduling of Jobs and managing file permissions.
Building and configuring new servers for the applications.

Sharing of file systems, mounting and Un-mounting shared file systems.

Remote deployment and configuration VMware ESXi servers using ILO.
Installation, Configuration, Administration and Trouble shooting of ESX 4.1,
Virtual Center and VI Client
Perform P2V and V2V migrations.
Creating and Managing Virtual Machines, Templates and snapshots.
Creating Clusters for High Availability (HA) and Distributive Resource
Scheduling (DRS)
Perform migration using VMotion and Storage VMotion,
Configure new resource pools, Alerts, Alarms, datastores to host, roles and
permissions.
Services configuration like NFS, Samba, Ftp server
Work with vendors, application developers, database administrators, and
other technology groups to resolve problems

Company
: US Technologies Global
Duration
: Jan 2009 Jan 2010
Designation: Linux Administrator
Project
: Comstar Automotives
Responsibilities
User account management
Cron Job scheduling and troubleshooting
Monitoring the servers about the usage of various resources
Handling issues with regards to Dansguardian web filter
Hosting Applications through Tomcat and Apache
Configuring and troubleshooting printers
Network file/folder sharing using NFS and Samba
Creation of basic shell scripts
Company
: US Technologies Global
Duration
: Mar 2008 Jan 2009
Designation: Helpdesk Engineer
Project
: Comstar Automotives
Role:

Classify incidents using Remedy.

Monitoring, tracking and reviewing the progress of an incident, and keeping the
customer informed.
Assessing the severity, impact and risk of incidents and escalating to the
management,
whenever required.

Troubleshooting issues pertaining to Windows XP in the users machines

through remote
assistance.
Creation of Run books for various issues faced.
Creation of process documents with compliance to ITIL
Providing training to the new joinees
Co-ordinating with vendors and third-party support team
Providing on-call support.

Responsibilities:
Windows:
Monitoring the servers about the usage of various resources
Monitoring the scheduled backups in the servers for any errors
Handling issues with Active Directory like creation/deletion of user accounts,
computer
accounts, Security groups and distribution lists.
Deploying patch updates through WSUS.
Troubleshooting issues pertaining to event logs
Granting access and troubleshooting issues pertaining to File/folder
permissions
Monitoring the jobs scheduled in the Hitachi Data Protection Suite and
troubleshooting the basic issues pertaining to it.
Network Monitoring
Configuring and monitoring the network devices using WhatsupGold
Company
: Sutherland Global Services Ltd.,
Duration
: Oct 2006 Mar 2008
Designation: Subject Matter Expert (Research Engineer)
Project
: Microsoft Windows XP and Internet Explorer 7
Role:
American and Canadian voice support for Windows XP and Windows Internet
Explorer 7 (Outbound)
Technical assistance for weird issues related to Windows XP and Windows
Internet Explorer 7 Installation, Usage, Error Messages, troubleshooting,
Connectivity, 3rd party integration/ compatibility that cannot be solved by the L1
and L2 technicians
Interacting between the Client and the Developers.
Providing technical training to the New Technicians.
Creating solution objects.
Reporting the bugs to the developers.

Real time testing and verification of the Issue pertaining to Windows XP and IE 7,
Responsible for making sure top five to ten (5-10) issues are identified and
communicated to the appropriate sources
Resolve issues through Remote assistance.
Classify case using Microsoft Clarify and CAP v2.0

Company
Duration
Designation
Project

:
:
:
:

Sutherland Global Services Ltd.,

Oct 2005 Oct 2006
Technical Support Executive
Microsoft Windows XP

Role:
American and Canadian voice support for Microsoft Windows XP Home Edition/
Professional/ Media Center Edition.
Technical assistance for issues related to Win XP Installation, Usage, Error
Messages, troubleshooting, Connectivity, 3rd party integration/ compatibility.
Provide support for small office environment
Deal with customers diplomatically, exhibit good communication skills and
resolve the technical issues.
PERSONAL DETAILS:
Date of Birth
Sex
Address
Puzhuthivakkam,

:
:
:

09-10-1982
Male
Plot-24, Ravanan Nagar, 3rd Street,

Current Location

Chennai 600091
Chennai