DHL Company

Submitted to:
Prof. Nidhi Natrajan

Submitted by:
Saurabh Thakur (45)
Sumit Mehta (48)
DHL Company Profile

History of DHL

At all times an opportune and unique idea was a key to success and a sort of revolution
in any sphere of business. Such a unique and original idea of important documents and
parcels express delivery created by founders of DHL - Dalsey, Hillblom and Lynn in
1969 allowed DHL to take a leading position in courier industry. During all the history of
its existence DHL Worldwide Express stays a pioneer in mastering new technologies
and opening new markets.

The name of DHL comes from the first letters of the last names of the three
company founders, Adrian Dalsey, Larry Hillblom and Robert Lynn. In 1969, just months
after the world had marveled at Neil Armstrong's first steps on the moon, the
three partners took another small step that would have a profound impact on the way
the world does business. The founders began to personally ship papers by airplane
from San Francisco to Honolulu, beginning customs clearance of the ship's cargo before
the actual arrival of the ship and dramatically reducing waiting time in the harbor.
Customers stood to save a fortune.

With this concept, a new industry was born: international air express, the rapid
delivery of documents and shipments by airplane. The DHL Network continued to grow
at an incredible pace. The company expanded westward from Hawaii into the Far East
and Pacific Rim, then the Middle East, Africa and Europe. By 1988, DHL was already
present in 170 countries and had 16,000 employees. Widening of activity and history of
the company growth reflect the process of globalization in trade sphere. Along with its
clients that won new markets DHL developed and provided infrastructural support for
them. In the Republic of Kazakhstan DHL offers its service since 1991 through its
agencies and in 1994 "DHL International Kazakhstan" was registered as a company
with 100% foreign capital. Within the period from 1994 till 2001 state bodies, banks,
embassies, representative offices of largest foreign companies and international
organizations and leaders of Kazakhstan business became the clients and business
partners of the company. At present over 500 Kazakhstan and foreign companies and
representative offices are the permanent clients of DHL International Kazakhstan. In
order to widen a range of service offered to the companies interested in express
delivery of documents and parcels throughout Kazakhstan, DHL has opened a head
office in Almaty and 8 branch offices and agencies in the regional centers of the republic
including a branch office in the capital of Kazakhstan - Astana and agencies in the
Caspian region. In 2000 DHL International Kazakhstan opened its own gateway in
Almaty International Airport. It allowed shortening time for proceeding all inbound,
outbound and transit materials for Central Asia. Round-the-clock operation of the
terminal allows carrying out customs proceeding immediately after materials arrival to
the airport.
At the beginning of 2002, Deutsche Post World Net became the major
shareholder in DHL. By the end of 2002, DHL was 100% owned by Deutsche Post
World Net. In 2003, Deutsche Post World Net consolidated all of its express and
logistics activities into one single brand, DHL. The DHL expertise is pooled from a
number of companies acquired by Deutsche Post World Net. To name a few:
Deutsche Post Euro Express: in operation since 1997 through internal growth
and investments in leading European companies, network for parcel and express
services in more than 20 countries, market leader for business customers in Europe.

Danzas: founded in 1815, based in Basel, Switzerland, acquired by

Deutsche Post World Net in 2000, world leader in air freight and ranked second in
ocean freight. Overland transport and supply chain management complete the Danzas
service portfolio. Air Express International: largest American air freight provider,
integrated into the Danzas group in 2001. The new DHL is a global leader in express,
freight and logistics and is positioning itself as a multinational enterprise. It has 60,000
vehicles and an integrated network that links more than 220 countries and territories
worldwide.

DHL's Global Presence

DHL Worldwide Express is the world's largest and most experienced international air
express network with service to more than 635,000 destinations in the world. DHL
maintains its position as the world's leading international air express network by
continually expanding and upgrading its network of offices, hubs and services, and by
offering superior service through a well-trained and dedicated work force. On an
average day, more than 260 thousand DHL shipments are sent to destinations
throughout the world. DHL serves virtually every city in 228 countries around the world.
  Revenue 2004: EUR 24.5 billion
 Number of Employees (full time): more than 170,000
 Number of Offices: around 4,400
 Number of Hubs, Warehouses & Terminals: more than 450
 Number of Gateways: 238
 Number of Vehicles: 72,000
 Number of Countries & Territories: more than 220
 Number of Customers: 4.2 million
 Shipments per Year: more than 1 billion
 Destinations Covered: 120,0001

DHL Internalization

DHL started to internationalize its services in Philippines in 1971. In 1972, was taken
the next step of internalization in the following countries:
Japan
Hong-Kong
Australia
Singapore
In 1980, DHL internationalized through China and later in 1986 became the first
international joint venture express company with Sinotrans. In 1973, it was a Europe,
the next-the Middle East and Africa. From 1985-1995 the Hub operations were
established in Brussels, Cincinnati and Manila.
 DHL's use of Information Technology
DHL Express Overview brochure (2005)

DHL leads the international air express delivery industry in providing state of the art
technology that gives customers easy access to shipping and tracking information. The
investment in information technology allows company to continue to harness new
technologies to streamline the shipping process and provide services that allow
customers to be more competitive.

a) DHLNET (TM)
DHLNET is global, high-speed TCP/IP communications network enabling customers to
track the status of shipments and research delivery schedules and pricing information
from anywhere in the world. DHLNET uses both X.25 and Frame Relay technology.
DHLNET also provides invaluable information on routing, delivery times and system
capacity which enables shipments to move as efficiently as possible around the world.

b) Automated Sorting
DHLNET ensures that information travels ahead of the goods, enabling DHL to provide
expedited transit times through its sorting/distribution centers. The automated sorting
system is programmed with shipping information so it recognizes each package as it
comes through and routes it to the appropriate outbound flight. It also provides a backup
to ensure that all packages have been properly received by the sorting/distribution
centre.

c) Customs Clearance
DHLNET also forwards shipping documentation to customs officials at the destination
country so goods can be cleared before they arrive and delivered immediately.

d) Electronic Data Interchange (EDI)

EDI allows DHL's customers to communicate using standard electronic messages
directly with DHL. DHL's use of EDI enhances speed and efficiency in shipping, billing
and data management.

e) Automated Voice Response Services

In selected countries, DHL offers a tracking system customer can access through
automated phone prompts.
Services of DHL
DHL Import Express
Import Express service involves the collection of inbound document or parcel from
virtually anywhere in the world, then sending the shipment through the DHL network to
chosenaddress in Kazakhstan. All dutiable shipments need to clear Customs.

DHL EndDay Express

Express delivery service is available for when client have to send dutiable and
nondutiable items anywhere around the world. Reliably fast to more global destinations
across a single integrated network than any other express delivery company. All
dutiable shipments need to clear Customs.

DHL Domestic EndDay Express

The standard pre 6 p. m. delivery service offers a reliable, cost effective solution for
sending urgent parcels or documents door-to-door to any address within. Average
delivery time is 24 to 48 hours depending on destination.

DHL StartDay Express

The premium pre 9 a. m. delivery service is offered to the majority of European
business centers, with a pro-active notification of delivery sent to client and a money-
back guarantee for even more peace of mind. DHL currently offer this premium service
for non-dutiable items in almost any shape, size or weight.

DHL Domestic StartDay Express

Many customers need to send parcels and documents within Kazakhstan that are time
critical. The integrated domestic network of DHL allows clients to send urgent shipments
to key Kazakhstan cities and DHL make sure they are there before 9 a.m. Company
ensures a moneyback guarantee for this service.

DHL Domestic MidDay Express

When the parcels and documents should be delivered pre 12-noon to any major city in
Kazakhstan, the Domestic MidDay Express service is the solution. Almost any shape,
size or weight, door-to-door can be sent, and DHL ensures a money-back guarantee for
this service.

DHL Express Freight

Delivery of shipments, weight of which are minimum 30 kg and maximum 1000 kg,
within Kazakhstan, door-to-door delivery till definite day to such cities as Almaty,
Balkhash, Karaganda, Temirtau, Astana, Pavlodar, Ust -Kamenogorsk, Semipalatinsk,
Taldy-Korgan. A premium freight service with track and trace capability.