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Hi, welcome
NPO socially innovative 18-24 yrs old preparation for professional career (financial
district downtown)
5 month computer technical training 6 month internship with partner corporations
president obama visted year up site in WA DC
interviewed afterward innovation help economy help society
video then powerpoint
Video
CNBC June 23 2009
Interview w/ obama
On econ: people critical recovery African American unemployment to 20% by end of this
year
Question to Obama: Targeted intervention not changing why no targeted intervention
now to stop blood letting?
Obama’s response: Black and latino unemployment consistently higher than national
average
If economy goes down know African Americans hit even harder
Best can do for any community is get economy moving
Back to year-up:
Yearup from high school./GED computers, train how carry selves in office, write e-mail
social skills (more employable) great success rate
Find tools to improve chances, but my most important strategy =(fixing) the economy
Powerpoint
History
Founded in Boston because individuals don’t have same resources/opportunities close
opportunity Devise (motivated, talented, need help)
5 locations 2000 young adults served by program 650 each cycle
Then internship
21 Weeks training
18-24year old adults not exposed to culture want them to feel comfortable
schedule
ben question what discuss in current affairs class? Right now discuss healthcare – brush
up on fresh news topics
Internship 6 mo 36hrs/wk work in IT depts. Often help desk / desktop support varies by
site
Partners like us not because handout but because students are doing well, working hard
if late to work boss says “you’re fired” want students to see if not making use of
opportunity – what they did to themselves that got them out of the program
if losing points throughout process have conversations whole time having conversations
addition to program
Stipend (pay)
each student gets mentor help with job interviews and filling out applications
staff advising (have a handful of students as advisees)
talk about how things going in classroom, homelife
community of fellow students (network)
alumni network (almost 1500 nation-wide)
career services – stay in touch once graduated make sure still doing what set out to when
with us
The Powerpoint we saw was designed for people interested in joining the program (as
participants)
Learning assessment
Basic computer skills, writing, reading comprehension
Answer: we Have that question on the application, but don’t verify it (don’t check that
people are as poor as they say they are). No system in which people have less chance to
participate if they make too much money, or get more money if they are poorer (NO)
Ideally we would Take both applicants when two are competing– but if can’t, look at
what is interest to participate?
Both high school degree (1 student really wants to do it, other just wants to check it out)
But if neck and neck, accept both, even if over by 1 student (worth it to us)
40 students to this class, 80 for the next
over 300 people fill out interest form – to hear more about the program
once tell need to fill out application, come for interview, not as many people go through
with applying
twice as many give applications (80 plus applications that year up receives but can’t
accept)
IT entry level a lot of turn-over 4 year college grads, costs pretty high
Fill that role as low-cost intern, good for company and good for our program.
Take diversity of clients 80% men, most women a few men – imbalance of sexes
Do anything to balance men and women?
This class = 1st class where more women than men!! (1 more female than male)
Of the 38, 18 men, 20 women – a first. Normally more men than women, but good
balance this time. people hear about us, more people really interested in what we’re
doing
How many students can’t pass thru program/year how many “fire themselves”
8/10 do make it thru, a couple don’t make it thru the program
late too often, not turning in homework on time
a good lesson – if a job and do that get fired
80% of students after graduation have full-time career or are full-time students
what most attractive point of studying here? – why hire student here instead of tech
degree
not just computer skills, but our students very professional, soft skills very strong for our
graduates - young, motivated adults (our program can provide) as interns, cheaper,
interns are cheaper than paid staff, but if you get hired on, it’s the same price as everyone
else
this program has learn financial and IT skills before and after financial crisis how did
program change?
Thing that changed – more people applied to our program – all over country, trade
schools starting to expand (more competitive job market) people before might not have
thought to be in a trade school
Founder (Harvard business school) saw financial crisis was coming, saving this
organizaions money, affected like everyone else but not that bad
Government funding very limited (cap at 5% because don’t want government hand in the
program (which means don’t want a government influence on the way the program is
run))
Word of mouth is big – go to high schools, work with other NPOs that work with young
people
And to churches
Some people come to us, but we make sure we’re going to them, too
Majority of African Americans with high number of latino and hispanic, Asian American,
and whites as well
Higher number of minority students because of where they are in terms of own resources
because paying for college is hard for some folks
as city college students, can go to guidance counselors to set up their college track
Some students take our classes, after class take more classes (more power to you if can
do that – meaning he is impressed and surprised and that that may be somewhat difficult
to do because it is so tiring)
So participants get a certificate here and another certificate (from the college if they
attend enough to graduate)
What is best thing for company to take internship – for them, talented fully capable
workers at lower cost, internal training so if want to hire them, already understand the
company pretty well
The stipend is fixed on the high side – up to $150 / week, but if late to class lose $15 that
week. But 150 or 250 / week.
because more want to participate in program, scaling up, do you ask the partner
companies to take more participants for internships?
All of partners have doubled from 2 to 4 students, 9 to 18, etc. if not able to grow with
individual corporate partners, we find more partners to work with
core values:
respect and value others students and staff
build trust; be honest
be accountable
work hard and have fun
strive to learn want to want to be educated, students hungry for knowledge
professional skills
Perfume – don’t spray b/c might be allergic /irritated includeds berry lotions anything
really fragrant
If on the phone make sure eye contact – best to come back later
If your conducting the phonecall no fight with mom/boyfriend – cell phone
Have number to call leave voicemails but not okay to do private conversations inside the
cubicle
Feedback on presentation:
Annunciated, good posture – energetic/engaging, knew what was talking about knew the
info we needed to know (can tell if someone doesn’t know it – obfiscation)
Things to improve – rushing on times – maybe say a little bit slower to make sure
everyon with you – be okay with silence and pause – people like to fill in with um but
don’t do that let there be silence
Phone etiquette
Phone etiquette – answer before three rings, when taking messages, what?
Ask questions – what ask for? Ask for name, number, date down that talked to you
Also if keeps calling for someone don’t say they’ll be back in 5 min – don’t make
promises someone else can’t keep – say they’ll call you
Leave a message – be clear so know what saying music in background – none – you’ve
reached “X company” please leave a message. Why care about outgoing message –
wanna sound professional. People don’t know call you. The minute put cell phone on
resume, assume getting calls from employers – every couple from employers, might hang
up if hear music or hear ridiculous message.
Think they forwarded messages – doesn’t matter what type of music. Make it a phone
that just you’ll be answering not anyone else. Make sure inbox is not full – don’t want
too many that can’t get
Turn-around time for professional phone call = 24 hours (to call back if they call you)
Feedback – did well, a bit nervous (saying um etc.) but his nervous is most people’s well-
prepared. More confident – think of three things I have to know – good things – even
when didn’t know, opened up to other people (good), but also started off with hands in
pockets a little bit (thumbs)
e-mail etiquette
Showed off socks
When send e-mail to someone – CC send to to but to not to the CC – CC and to are same
thing?
If send to Anton
To: Antone@gmail.com
Cc: Ben@gmail.com
Bcc: sherry
Subject:
Dear Antone,
Buy me coffee.
Jessica
In bad situation, boss might be bcced – let know keep asking for coffee not doing
something
have a party:
subject:Party!
Write myself an e-mail – bcc all of them – can’t see eachother’s e-mails. About the
party.
Protection of privacy – another legit use of bcc
Reply to all
If you receive an e-mail make sure hit reply not reply to all – because will be sent to
everybody on e-mail list – not everyone cares
Don’t be anonymous short and to the point not an essay – too much punctuation – if need
to emphasize something – one exclamation point all caps, same point as PARTY!!!!
Signatures – usually include email phone number full name maybe a quotation
No please in “buy me coffee” – when say something and cause people to respond with
not so nice message – flames.
If people send you a not nice message, ignore it they’ll cool down.
Professional Socializing:
What is socializing? Talking, interacting, dancing, out to dinner, brkfast, talking in front
of building,
Work parties
Lunch – what week (3) – in 19 weeks you are gonna be taken out to lunch
First week of internship taken out to lunch by advisor – work lunch
Workshops and training
Conferences sometimes in sf sometimes elsewhere
Fundraisers
Business meetings
Business dinner w/ boss w/ clients
Guest speakers in building etc. / hosting visitors
Interviews
(lunch interview? – very nerve-wracking b/c two things at once)
potlucks, holiday parties
at work in general – in the lounge at the cafeteria at your job
outside work within the work area/perimeter
business trips (all employee orientations)
networking events
The point of going out with people you work with, is prof’l not social
p.s. plenty of time to socialize the rest of the time (fri sat, thurs night lol)
if I’m a CEO most people treat me really well – insight into how does this candidate treat
others – how treat coworkers, managers?
Tip on a meal = 15% to 20% (20 more often in urban areas like sf)
Waiters payed with expectation will get these tips – paid $5 / hour and not illegal because
assumed get gratuity pay
If bad service – talk to manager not just letting tip speak for you don’t seek revenge via
the tip doesn’t matter if Denny’s or if the finest steak house.
If manager comes able to fix things take some of price off meal (an hour to get a drink)
All this stuff for free (comped = complimentary) – a nice night – tipped as normal –
makes sense if get free stuff
Not rules – but just so you know what a lot of the planet operates under
21 years old.
Booze = alcohol
Social situation – booze – kabuki – bar – take drink inside the booth
Booze is ubiquitous – means it is everywhere
Booze is everywhere in our society!
Here’s where there’s a total double standard
Everywhere but we judge people that drink too much
If staggering down the street – think alcoholic
If in early 20s immature not grown up can’t handle
It’s everywhere and we’re judgy about it
Let’s not set ourselves up for failure!
Say a little bit of a drink (coor’s light just like water)
Not really drinking a few sips – slips on water – if slips and falls don’t the stairs –
colleagues think she’s drunk even if none of that stuff is true!!
Retreats for year up 3 years ago got really drunk, showed up late (1 hour late) 22 years
old came for a while, then went out – passed out on couch
Don’t rely on him (take hand off face)
Never consider hiring him – overall impression of him
Work parties fun because overboard
Big – waiters – set down trays
Guy goes bam into the tray. Laughing hard rolling on the floor (3 mo later he was gone –
not nec cause and effect but didn’t help him)
Way to dance at business parties. Two step. More conservative.
Business executive – fund / join company.
Not get down… can’t give specifics – use common sense / good judgment,
professionalism the goal is not socializing it’s to be professional
What if offers you a stronger drink? You look out for own careers – if forced on you take
it instead of huge scene, but politely decline! Sip it slow – here most people have to
drive and stuff – can say “I’m driving” even if about to catch the MUNI
Last one: wait to go into dinner till hosts say sit or are seated
Minute host sits down, everyone puts napkin on lap - Signal to do the same
Unfold napkin – take out silverware put napkin on lap – fold in half
Napkin up here? No not in professional setting – (although do for steak, etc, but not in a
professional setting)
Ties – see people put tie over shoulder – don’t do that! Don’t want to ruin tie – just eat
carefully
Don’t say I’m going to the little boy’s/girl’s room. Say “excuse me”
Some restaurants will fold your napkin into a swan to show you’re not gone for good
After look over menu – items uncertain about – ask server any q.s you have
Make sure a dish is prepared than spend entire meal picking at your food
Avoid asking for changes to menu item or ordering food hard to eat (bbq ribs)
Pasta is a no – pasta is drippy hard to fit in mouth, twirling around
Soup – slurpy – easy for soup to be loud!
Also if nervous, spoon to face is hard
Don’t get the surf and turf filet mignone and then lobster tail
Not most expensive – look at the menu – lowest and highest amount
$12 lowest, highest is $50 – not expected to get crackers and water / onion rings –
somewhere in the middle – oftentimes lunch menus (narrow selection)
appetizers are cheapest – don’t have to get the cheapest thing, just don’t make it seem
like you’re taking advantage!
What’s good? What looks good for you? Also know – he’s going for the $15 thing, I’ll
hit around there, too.
His order first, if waiter determines who goes first, often women’s orders before men’s
Europe – you dictate the portion size – make sure appropriate so everyone can have some
To left – small butter knife across top of plate – liquids on your right, solids on your left
Talk about use of the silverware – start with knife fork or spoon
If use dinner fork for salad fork? A big deal? At the end of the day, NO. but just want
you to know
If someone takes your water, Slap her hand ? no. – get another water.
In work world don’t correct other people’s manners – it’s enough you know them (but
help correct eachother while at yearup)
No scraping/scratching. Salk and pepper always travel together – they are married.
Noone asks for pepper – if ask for salt give them salt and pepper. If ask for pepper give
em salt too
Leave spoon turned over in the bowl – a little old fashioned. An etiquette rule not just
weird if you see someone do that.
Early in career – get your meals paid for – reach for wallet – great idea to offer to pay,
always get turned down. If paying (they’ll pay back sometimes???)
Am and European way to do it (do what?) person paying for the meal gives the tip,
always
Water goblet – a goblet looks like – a fancy way to give water instead of the tall thin
glass