DAVID A. GOTT JR.

(661) - 609 - 0755

Email: dgott@att.net

OPERATIONS MANAGEMENT
EXPERIENCED OPERATIONS MANAGER
PROFIT AND LOSS RESPONSIBILITY
SALES AND BUSINESS DEVELOPMENT
Over thirty four years of successful management experience in the consumer products and distribution industry
with emphasis on profit and loss, operations, marketing, sales, customer service, and business development.
Provides innovative operational leadership to ensure that company growth goals are met. Implements organizational
change, enhances performance through delegation, team empowerment at the lowest informed level, and applicable
measures of performance. Possesses excellent people development skills. Consistently demonstrates the ability to
make effective bottom line decisions.

QUALIFICATIONS
-encompassing Skilled Operations Manager
Profit and Loss Responsibility
Reduces expenses and waste
Experienced in Labor Relations
Improves Processes
Microsoft Office

Training and Development

Superior Customer Service
Employee Development
Skilled Asset Manager
Excellent Writer
Payroll Processing

Organized
Detail Oriented
Strong Leader
Multi-tasks & Focused
Good Communicator
Inventory Control

CAREER HIGHLIGHTS

Implemented new guidelines for monitoring supplies and related expense. The new monitoring program
resulted in an annual supply expense reduction $268,000.

Implemented new display program targeting Weight Watcher clientele. The new display program resulted in
a 20% sales increase.

Re-organized the inefficient backroom staging area. The result was a better material and work flow, reduced
breakage and reducing receiving payroll by 32 hours a week.

Reduced backroom inventory levels from over 5% to 2.4%, resulting in $232,000 inventory reduction from
the year prior and improving customer satisfaction.

Coached, trained, and mentored the staff to deliver superior customer service at all times. Through role
playing, observation, and giving immediate feedback, the store became one of the top 10 stores in the
company delivering superior service.

Led by example when delivering superior customer service. Attained a measured personal success rate of
99.6%.

Responsible for developing a dozen employees for promotion into management positions. Personally
coached and mentored these individuals to achieve a high level performance resulting in their advancement.

Established employee awareness program to reduce public liability claims and expense, resulting in a 50%
reduction in customer claims.

Implemented safety programs, designed to increase awareness of safety hazards. The program resulted in an

accident free year. Each employee was awarded a safety jacket and enjoyed morale boost.

Skilled in all aspects of managing union employees, adherence to the labor contract, grievance procedures,
mediation, and contract negotiations.

PROFESSIONAL EXPERIENCE
SPROUTS FARMERS MARKET
Assistant Manager (July 2010-Present)
A family owned health food chain, with 165 stores in 8 states. Sprouts went public August of 2013.
Responsible for sales forecasting, budgeting, scheduling, payroll, inventories, staff performance
reviews, hiring staff, controlling expenses, P&L, food safety compliance and customer relations.
CINTAS
SSR/Check-in Partner/Fleet Maintenance MGR (June 2007 - June 2010)
A national company providing uniforms, mats, towels, catalog sales, janitorial services, and document
disposal.
Managed a sales route consisting of delivery of product, catalog sales, renewing contracts, and
collecting account receivables.
Promoted to Check-in Partner/Fleet Maintenance Manager in 2008. Responsible for daily audit of SSR
accounts and maintenance of truck fleet, adhering to DOT guidelines.

VONS GROCERY COMPANY, Arcadia, CA

July 1979-July 2004

Clerk Apprentice (1979-1981)

Stocked shelves, managed dry goods shelf inventories, customer service, etc.
Supervisor (1981-1985)
Promoted to the role of supervisor on the night store crews. Managed a crew of 10, ordered groceries,
managed inventories, prepared in-store displays, and implemented stock controls for manpower and
inventory staging.
Retail Sales Manager (1985-1994)
As retail sales manager, responsibilities included display advertising, inventory, receiving, inventory
shrinkage control, and led 30-50 employees. Performed competitive checks of other stores. Assisted in
the remodel, grand openings, and re-merchandising other stores in the district while maintaining the
assigned store. Attended annual and seasonal buying shows to review products and place orders for my
store.
Assistant Manager (1994-2004)

Managed stores with revenues ranging from $13.0 to over $54.0 million annually and staffs with 75150 employees, depending on the size of the store assignment. Managed operating staff, hired
personnel, built store sales, merchandised , purchasing, advertising, training, employee performance
reviews, inventory management, and customer relations in a variety of store locations. Operating
responsibilities included forecasting sales, scheduling, payroll, controlling expenses, and employee
productivity.

EDUCATION
Business Administration Courses

California State University, Northridge, CA

ADDITIONAL TRAINING/SKILLS
Seminars in
Front-line Leadership
Sean/Delaney Management
Superior Service
Food Safety/Handling
Sexual Harassment
Scheduling and Budgeting
Situational Leadership
Shrink Control (Theft/Spoils/Markdowns)