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Introduction:
This survey is a part of a study on the evaluation of TQM implementation by using Theory of Constraints (TOC) approach in
Malaysian automotive suppliers. The main objective of this survey is to determine the extent of TQM implementation in Malaysian
automotive suppliers. The information obtained will be used for research purposes only and no attempt will be made to identify any
individual or organizations in any of our publications.
Instructions:
This questionnaire consists of 6 (six) main sections. Please read the questions carefully before answering them.
2.
51 to 300
3.
4.
5.
Which of the following quality initiatives has your company implemented and when did you start implementing it?
(Tick as many as apply).
Setting up a quality department
Developing strategies for total quality
Development of a quality system
Cultural change program
Customer satisfaction initiatives
6.
MS ISO 9002-2000
MS ISO 14001
8.
Which of the following is your company certified to? (Tick as many as apply).
QS 9000
MS ISO 9001-2000
7.
(..)
(..)
(..)
(..)
(..)
(..)
(..)
(..)
(..)
(..)
2
SECTION 2: THEORY OF CONSTRAINTS UNDERSTANDING & PRACTICES
This section attempts to determine the understanding and practice of Theory of Constraints (TOC) in your company.
Theory of Constraints (TOC) is a combination of philosophy, concepts, principles, and tools conceived to maximize the
performance of any system by identifying, managing and breaking the most restrictive limiting factor that constraints system
performance.
1.
2.
No
Please circle the number of the response that best represents the level of implementation of TOC Thinking Process (TP) in your
company.
STATEMENT
DEGREE OF IMPLEMENTATION
Dont Know
Not at all
Always
5.
3.
If your company have implement one of the above TOC Thinking Process (TP) tools, when did you start implementing them?
Current Reality Tree (CRT)
Conflict Resolution Diagram (CRD)
Future Reality Tree (FRT)
Prerequisite Tree (PT)
Transition Tree (TT
()
()
()
()
()
3 = Neutral
4 = Agree
5 = Strongly agree
DEGREE OF
AGREEMENT
STATEMENT
1.
TQM is a management philosophy and practice to ensure effective and efficient use of all available
resources.
2.
3.
Teamwork and participation are important for achieving a continuous improvement culture.
4.
Training and education are vital elements with respect to TQM implementation.
5.
Statistical techniques (such as Statistical Process Control, Design of Experiments, etc.) are important
to ensure consistency of product and process quality.
6.
7.
Management leadership, commitment and support determine the success of new change initiatives.
8.
9.
10. Initiatives such as Kaizen, suggestion schemes, quality circles, etc. will motivate employees to
participate in quality improvement.
3
SECTION 4: TOTAL QUALITY MANAGEMENT PRACTICES
This section attempts to determine the level of TQM implementation in Malaysian automotive suppliers. Please circle
your perception on the importance of each statement listed below and the extent practice in your organization. Please use the
following scales:
A. IMPORTANCE (The level of perceived importance of the factor):
1 = Not important at all
2 = Not important
3 = Neutral important
4 = Important
5 = Very important
3 = Moderate
4 = High
5 = Very high
FACTORS
IMPORTANCE
PRACTICE
1 2
1 2
1 2
1 2
1 2
1 2
1 2
1 2
5. Top management takes care of employee well being (e.g. welfare, health and
safety provision, etc.).
1 2
1 2
1 2
1 2
1 2
1 2
2.
Employees are given information and training they need to do the job
effectively.
1 2
1 2
1 2
1 2
3.
1 2
1 2
4.
1 2
1 2
5.
1 2
1 2
2.
1 2
1 2
3.
1 2
1 2
4.
1 2
1 2
5.
1 2
1 2
1 2
1 2
1 2
1 2
3.
1 2
1 2
4.
1 2
1 2
4
FACTORS
IMPORTANCE
PRACTICE
1 2
1 2
2.
Company ensures that suppliers can maintain high technical standards and
meeting quality specifications.
1 2
1 2
3.
1 2
1 2
4.
Company works closely with suppliers toward long term partnership and
improvement.
1 2
1 2
5.
1 2
1 2
1 2
1 2
2.
1 2
1 2
3.
1 2
1 2
4.
1 2
1 2
1 2
1 2
2.
1 2
1 2
3.
1 2
1 2
4.
1 2
1 2
1 2
1 2
2.
1 2
1 2
3.
1 2
1 2
4.
1 2
1 2
5
SECTION 5: TOTAL QUALITY MANAGEMENT RESULTS
This section attempts to determine the performance of Malaysian automotive suppliers after implementing TQM.
Please circle the number of the response that best represents the level of agreement that your company has with the following
statements.
1 = Strongly disagree
2 = Disagree
3 = Neutral
4 = Agree
5 = Strongly agree
DEGREE OF
AGREEMENT
STATEMENT
Since our company began implementing a total quality management program:
1.
2.
The numbers of products/service defects, errors, or failures found by the customer have decreased.
3.
4.
5.
6.
7.
8.
9.
Yes
2 = Disagree
3 = Neutral
4 = Agree
5 = Strongly agree
DEGREE OF
AGREEMENT
BARRIERS TO TQM
1.
Lack of understanding.
2.
3.
4.
Lack of vision.
5.
6.
7.
Lack of resources.
8.
9.
Availability to training.
Would your company be interested in participating in the next phase of the project, which entails a detailed case study?
Yes
No
Will be considered
If Yes, please attach your business card so that we may contact you.
THANK YOU FOR YOUR COOPERATION
No