PMI PBA Handbook

How to Use this Handbook ........................................................................................................
1
About PMIs Certification Program ...........................................................................................2
Overview of the PMI-PBA Credential ........................................................................................3
About the PMI-PBA Credential ..................................................................................................3
Timeline of the PMI-PBA Credential Process ............................................................................4
Business Analysis Role Delineation ..........................................................................................5
PMI-PBA Eligibility Requirements .............................................................................................6
PMI-PBA Application & Payment...............................................................................................7
How to Complete the Online Application ...................................................................................7
How to Record Your Experience on the Application..................................................................8
How to Record Your Training on the Application ......................................................................9
Application Processing ............................................................................................................10
PMI-PBA Credential Fees .......................................................................................................11
How to Submit Payment ..........................................................................................................12
PMI-PBA Refund Policy ..........................................................................................................13
PMI Audit Process ....................................................................................................................14
PMI Audit Process...................................................................................................................14
Exam Policies & Procedures ...................................................................................................15
PMI-PBA Exam Information ....................................................................................................15
PMI-PBA Exam Blueprint ........................................................................................................16
Examination Administration .....................................................................................................17
Special Accommodations for the Exam ...................................................................................18
Legal Restrictions on Taking the Examination ........................................................................19
Exam Eligibility ........................................................................................................................20
How to Schedule Your Exam ..................................................................................................21
Rescheduling/Cancellation Policy for CBT Exams ..................................................................24
Rescheduling/Cancellation Policy for PBT Exams ..................................................................25
Extenuating Circumstances ....................................................................................................25
PMI Examination Security & Confidentiality ............................................................................27
Examination Site Requirements & Instructions .......................................................................28
Examination Report.................................................................................................................31
Reexamination ........................................................................................................................32
Certification Policies & Procedures ........................................................................................33
PMI Appeals Procedure ..........................................................................................................33
Use of Your PMI-PBA Credential ............................................................................................34
Continuing Certification Requirements (CCR) Program .......................................................35

About the CCR Program .........................................................................................................35
CCR/Certification Maintenance Overview ...............................................................................35
Work Online ............................................................................................................................35
How to Determine Your Certification/CCR Cycle ....................................................................36
Credential Status.....................................................................................................................37
Professional Development Units (PDUs) ................................................................................38
Why You Should Keep PDU Documentation ..........................................................................39
PDU Categories ......................................................................................................................40
Limits on PDU Categories .......................................................................................................44
How to Transfer PDUs to the Next CCR Cycle .......................................................................44
How to Record Your PDU Activities ........................................................................................45
How to Maintain Multiple Certifications/Credentials ................................................................46
Apply PDUs to Multiple Credentials ........................................................................................47
Application, Fees & Audit Process for Certification Renewal ..................................................48
PMI Code of Ethics & Professional Conduct ..........................................................................49
PMI Certification Application/Renewal Agreement ................................................................54
How to Use this Handbook

This handbook contains information on how you can apply for the PMI Professional in Business Analysis
(PMI-PBA) credential. It applies to both computer-based and paper-based testing candidates.
PMI requires that all certification applicants read the entire handbook. The purpose of this handbook is to
provide you with important information about the policies and procedures for obtaining and maintaining
the PMI-PBA credential.
This handbook allows you to:
Find information on each policy or procedure by clicking on a topic in the left navigation bar.
Find tips and important information by reading NOTES throughout the handbook.
Access the online application system and other information by clicking on links within this handbook.
PMI CONTACT INFORMATION

For general information about the Certification Program, contact the
Customer Care Service Center in your region. Find this information at:
http://www.pmi.org/About-Us/Customer-Care.aspx
PMI Customer Care email:customercare@pmi.org
Use the online certification system to apply
https://certification.pmi.org
Use the Online Continuing Certification Requirements (CCR) system

for credential maintenance
https://ccrs.pmi.org/
PMI Professional in Business Analysis (PMI-PBA) Handbook was updated on 26 June 2015
2015 Project Management Institute, Inc. All rights reserved.
Revised: 2015
PMI, the PMI logo, Making project management indispensable for business results, PMBOK, CAPM, Certified Associate
in Project Management (CAPM), PMP, Project Management Professional (PMP), Project Management Professional, the
PMP logo, PgMP, Program Management Professional (PgMP), PMI-RMP, PMI Risk Management Professional (PMIRMP), PMI Scheduling Professional (PMI-SP), PMI-SP, PMI Agile Certified Practitioner (PI-ACP), PMI-ACP, PfMP,
Portfolio Management Professional (PfMP), PMI Practitioner in Business Analysis (PMI-PBA) and PMI-PBA are registered
marks of Project Management Institute, Inc.
For a comprehensive list of PMI marks, contact the PMI Legal Department.
PMI-PBA Handbook revised 26 June 2015

2015 Project Management Institute Inc. All rights reserved.
About PMIs Certification Program

PMI offers a comprehensive certification program for practitioners with many different levels of education and
experience. There are currently two certifications and six credentials which are developed and maintained
through a vigorous process.
The Certification program includes:
Certified Associate in Project Management (CAPM) certification

PMI Agile Certified Practitioner (PMI-ACP) certification
PMI Risk Management Professional (PMI-RMP) credential
PMI Scheduling Professional (PMI-SP) credential
PMI Professional in Business Analysis (PMI-PBA) credential
Portfolio Management Professional (PfMP) credential
Program Management Professional (PgMP) credential
Project Management Professional (PMP) credential
PMIs certifications and credentials are distinguished by their global development and application, which
makes them transferable across industries and geographic borders. The roles and tasks of project
professionals around the globe are researched and documented to define each credential. The strength of
PMIs credentials is that they are portable and not tied to any single method, standard or organization.
PMIs certification program is designed to ensure that all certification and credential holders have
demonstrated their competence through fair and valid measures. Steps are taken to ensure only the most
reliable testing measures are used in the assessment of candidates. For example, interviews can be
influenced by how difficult the interviewer tends to be, how well the candidate is performing that day and even
how many questions the interviewer asks along the same line of questioning.
PMI certifications and credentials are also developed by project management practitioners for practitioners.
The certification program is driven by the thousands of certification and credential holders who volunteer to
spend time constructing and refining the exam questions. These volunteers represent the diversity of PMIs
market, coming from every region of the world, industry, job level and experience level. The exam questions
are monitored through industry-standard statistical procedures, also overseen by volunteers.
Finally, PMIs certification program is supervised by the Certification Governance Council (CGC), a committee
of PMI certification and credential holders who have a board mandate to oversee the program.
Candidates are assessed by examining their competence using:
Reviewing Education and Experience A combination of education and/or experience in project

management is required for each certification. For example, the PMP requires both training
specifically in project management and experience in the role of a project manager by leading and
directing project teams while delivering project results.
Testing Competence The candidate is required to apply project management concepts and
experience to potential on-the-job situations through a series of scenario-based questions.
Ongoing Development Maintenance of a PMI certification requires the accumulation of ongoing
professional development and education or, in the case of the CAPM certification, re-certification.
PMI Certification Department Mission
Initiate, establish, evaluate, maintain and administer a professional credential
program to promote and support project management practitioners
and the profession.

Overview of the PMI-PBA Credential

About the PMI-PBA Credential
Business analysis is a topic of growing importance in project management. The marketplace reflects this
importance, as project management practitioners increasingly embrace business analysis as a technique
for uncovering business needs, managing requirements, and creating effective solutions to business
problems. The PMI-PBA credential recognizes an individuals expertise in business analysis, and using
these tools and techniques to improve the overall success of projects.
In addition, the PMI-PBA credential carries a high level of professional credibility. It requires a
combination of business analysis training, experience working on projects, and examination on business
analysis principles, practices, tools, and techniques. This global credential also supports individuals in
meeting the needs of organizations that rely on business analysis practitioners to play key roles on their
project teams.


Timeline of the PMI-PBA Credential Process


Business Analysis Role Delineation
PMI conducted a Role Delineation Study (RDS) in the development of the credential in alignment with
industry best practices. This study determined the level of importance of each of the tasks, tools and
techniques, and knowledge and skills required to use business analysis principles and practices in
project management. It is the basis for the creation of the examination. The examination for the PMI-PBA
credential is a vital part of the activities that lead to earning this credential. Thus, it is imperative that the
examination accurately reflect the business analysis practices, tools and techniques being used by
practitioners of business analysis.
The PMI-PBA Role Delineation states that candidates for the PMI-PBA credential:
Perform their duties under general supervision and are responsible for working with
stakeholders to define an organizations business requirements in order to shape the output of
projects and ensure they deliver the expected business benefit. .
Spearhead the discovery, analysis and overall management of the requirements for a project.
Demonstrate sufficient knowledge and experience to appropriately apply business analysis tools
and techniques to enable project success.


PMI-PBA Eligibility Requirements
To be eligible for the PMI-PBA credential, you must meet the following educational and professional
experience requirements.
Educational
Background
Secondary
degree
(High school
diploma,
associates
degree or
global
equivalent).
Business
Analysis
Experience
7,500 hours
(5 years) working
as a practitioner
of business
analysis.
This experience
must have been
earned in the last
8 years.
General Project
Experience
*2,000 hours
working on project teams.
This project experience
can be inclusive of the
7,500 hours of business
analysis experience listed.
Any business analysis
experience that occurred
within the context of a
project can be included.
Training in
Business Analysis
35 contact hours.
Hours must have

been earned in
business analysis
practices.
This experience must

have been earned in the
last 8 years.
Bachelors
degree or
higher degree
(or global
equivalent).
4,500 hours
(3 years) working
as a practitioner
of business
analysis.
This experience
must have been
earned in the last
8 years.
*2,000 hours
working on project teams.
This project experience
can be inclusive of the
4,500 hours of business
analysis experience listed.
Any business analysis
experience that occurred
within the context of a
project can be included.
35 contact hours.
Hours must have

been earned in
business analysis
practices.
This experience must

have been earned in the
last 8 years.
*Note: for those who hold an active PMP and/or PgMP credentials, PMI has already verified you have exceeded the project
experience requirements. In other words, active PMP and/or PgMP credential holders will be accepted as fulfilling the general
project experience requirements.

PMI-PBA Application & Payment

How to Complete the Online Application
You can use our online certification system to apply for all certifications and credentials.
Before you begin:
Check to make sure you meet the eligibility requirements and can
record the necessary information on the application.
Once you start an

online application: You cannot cancel it. You can save it unfinished, come back to it later, and edit
any information you already entered. The application will remain open for 90 days
during which time PMI will send you an email reminder to complete the
application.
Please ensure that the application includes your valid email address as this will be the primary mode of
communication from PMI throughout the certification process. Although PMI will email you reminders
during the process, you have the responsibility to schedule and sit for your examination within
the one-year eligibility period (see Exam Eligibility section of this handbook for more details).
NOTE: Electronic communications from PMI may inadvertently be blocked or forwarded to bulk
mail folders by some spam filters. Please add customercare@pmi.org to the personal address
book in your email program to help ensure that you dont miss important certification notifications
from PMI.
Before you submit the application, you will be required to read and agree to the PMI Code of Ethics and
Professional Conduct and the Certification Application/Renewal Agreement, which can be found in this
handbook and on PMI.org.
You can also use the online certification system to:
View your submitted application

View your examination eligibility status
Download PMI audit forms
Download your exam report with your pass/fail status
Apply and submit payment to take or retake any PMI examination and/or evaluation
Submit payment for certification renewal
Download receipts
Access your certification record and update your contact information
View your listing on the Certification Registry


How to Record Your Experience on the Application
Business Analysis Experience
Use the Business Analysis Experience Worksheet in the application to record your business analysis
experience.
Record each business analysis activity you worked on individually. You need a minimum of 4,500 hours
of unique, non-overlapping experience accrued within the last eight years. This means that each month
you worked on multiple, overlapping activities (projects that ran simultaneously) counts as one month
toward the total requirement.
General Project Experience

Use the General Project Experience Worksheet in the application to record your general project
experience. This can include your business analysis experience, as long as it was within the context of a
project. Record each project you worked on individually.
You need a minimum of 2,000 hours of unique, non-overlapping experience accrued within the last eight
years. This means that each month you worked on multiple, overlapping projects (projects that ran
simultaneously) counts as one month toward the total requirement. Using the example below, the time
spent working on Project 1 from January-April would count as four months toward the eligibility
requirement while the time spent working on Project 2 during May-June would count as two months
toward the eligibility requirement. However, you cannot count the time working on both projects during
February-April twice. Therefore, Project 1 and Project 2 equal six months (January-June) of project
experience toward your eligibility requirement.
Note: The experience included as part of the business analysis experience requirement can count
towards the general project experience as long as this experience occurred within the context of
a project.


How to Record Your Training on the Application
Record at least 35 contact hours of training on business analysis practices. Business Analysis training
can include topics covering business analysis methodologies, principles and practices.
Record all training hours, regardless of when they were accrued. The course work must be completed
by the time you submit your application.
NOTE: One hour of classroom instruction equals one contact hour. If you have completed a
university or college course on business analysis that met for three hours per week for 15 weeks,
you would record 45 contact hours. If only a portion of a course dealt with business analysis
practices, only the hours spent on business analysis practices can be applied toward the total.
You can satisfy the training requirements by demonstrating the successful completion of courses,
workshops and educational sessions offered by one or more of the following types of providers:
PMI Registered Education Providers (R.E.P.s)*

PMI chapters or communities of practice*
Employer/company-sponsored programs
Training companies or consultants (e.g., training schools)
Distance-learning companies, including an end-of-course assessment
University/college academic and continuing education programs
The following education does not satisfy the training requirements:
PMI chapter meetings*

Self-directed learning (e.g., reading books, watching instructional videos or sessions
with coaches or mentors)
*If at least one hour of a chapter meeting is spent conducting a learning activity, the hour(s)
spent in that activity can be counted towards the training eligibility requirement.
NOTE: While you may be able to record applicable classes that counted toward a degree, you
cannot record the degree program in its entirety because some classes within the program will
not apply to the requirement.


Application Processing
PMI strives to process applications in a timely manner. The following table details the application
processing timeline.
Application Processing Timeline
Application submitted:
Online
Process time:
5 calendar days
NOTE: This processing timeline does not apply if your application has been selected for PMIs
audit process (refer to the PMI Audit Process section in this handbook for more details).

10

PMI-PBA Credential Fees
The proper fees for payment are determined by your PMI membership status and the examination
delivery type (computer-based versus paper-based) for your geographic location. Refer to the
Examination Administration section in this handbook to see if you qualify for paper-based exam delivery.
Otherwise, plan on taking a computer-based exam and submitting the associated fees. Use the following
chart to determine the credential fee.
Exam Administration Type
PMI Member Status
US Dollars
Euros
Computer-based testing (CBT)

Computer-based testing (CBT
Paper-based testing (PBT)
Paper-based testing (PBT)
member
nonmember
member
nonmember
$405
$555
$250
$400
340
465
205
335
Reexamination CBT
Reexamination CBT
Reexamination PBT
Reexamination PBT
member
nonmember
member
nonmember
$275
$375
$150
$300
230
315
125
250
CCR certification renewal

CCR certification renewal
member
nonmember
$60
$150
USD Only
USD Only
The PMI membership rate will apply only if you are a member of PMI in good standing at the time you
submit payment for the credential. If you apply for membership right before you apply for the credential,
make sure you receive confirmation of your membership before you pay for the credential. If your
membership has not been completely processed before you pay for the credential, you will be charged
the nonmember rate.
If PMI membership is obtained after you submit payment for the credential, PMI will not refund the
difference.
Review all the benefits of PMI membership or join now!

11

How to Submit Payment
Once your online application has been processed and determined to be complete, PMI will send
electronic notification to you requesting payment.
This requires you to go back into the online certification system to complete the following steps:
1. Select your examination delivery method.
(Refer to the Examination Administration section in this handbook for more details).
2. Request special accommodations for your examination at no extra cost, if necessary.
(refer to the Special Accommodations section in this handbook for more details).
3. Submit payment.
(Refer to the Certification Fees section of this handbook for more details).
You can submit payment of the certification fees in any of the following ways:
Payment type
Method for sending payment
Credit card
Online certification system or postal mail to PMI
Check
Postal mail to PMI
Money Order
Postal mail to PMI
Wire transfer
Contact customercare@pmi.org for details
If you choose to submit payment by postal mail, you must also complete and
include a printed copy of the payment form with your payment.
If you submit your application online, you may submit payment by the following ways:
1. OnlineUse the online certification system to submit credit card payment. This will enable PMI to
process your payment more quickly.
OR
2. By Postal MailMail a check, money order, credit card information or wire payment information
to PMI. For all mail-in payments, please download and complete the payment form and submit
the completed form with your payment. Include your PMI identification number and user name.
NOTE: When certification payment is received, PMI will send electronic notification indicating one
of the following next steps:
Examination scheduling instructions to help you schedule your examination.

Application has randomly been selected for PMIs audit process.

12

PMI-PBA Refund Policy
To obtain a refund for the PMI-PBA credential, you must make a request at least 30 days before the
exam eligibility expiration date. A refund of US$200 will be made if you have not yet scheduled or
taken the CBT exam. A refund of US$135 will be made if you have not yet scheduled or taken the PBT
exam.
Also you can receive a refund if you fail to meet audit requirements (refer to the PMI Audit Process
section of this handbook for details on the audit process).
PMI will NOT provide you with a refund in the following instances:
If your one-year eligibility period has expired and you have not scheduled the exam, you will not
receive a refund. You will forfeit the entire fee. You will not be able to use the initial fees for
anything else. If you still wish to obtain the credential, you will have to reapply and submit all
associated fees again.
If you have scheduled the exam and did not take it, nor provided the necessary
cancellation/rescheduling notification to PMIs testing administration partner, Prometric, you will
not receive a refund. Again, you will forfeit the fee and not be able to apply it to anything else.
NOTE: You can send a request for refund to customercare@pmi.org or by fax to +1 610 482 9971.

13
PMI Audit Process

PMI Audit Process
The submission of an application indicates your agreement to comply with the terms of the audit process.
All applications are subject to an audit, although only a percentage of applications are selected for audit.
The selection of an application for audit is random.
If your application is selected for an audit, you will be notified by email after payment of the certification
fee is received. The electronic audit notification provides detailed information on how to comply with the
terms of the audit.
During an audit, you will be asked to submit supporting documentation such as:
Copies of your diploma/global equivalent.

Signatures from your supervisor(s) or manager(s) from the project(s) recorded in the experience
verification section of the application.
Copies of certificates and/or letters of registration from the training institute(s) for each course
recorded on the application to meet the required contact hours of training in business analysis
practices.
PMI provides you with 90 days to submit the requested documentation. If you are able to provide the
necessary documentation to meet the terms and requirements of the audit process, the audit should take
about five to seven business days to complete.
You can send your completed audit forms by regular postal mail or express courier service to the
address below. Please send all materials at one time, in one envelope. Sending audit documents
separately can cause delay in the audit review timeframe.
PMI
Attn: Certification Audit
14 Campus Blvd.
Newtown Square, PA 19073-3299 USA
You may not continue with the certification process until you have complied with the audit requirements.
Once you successfully complete the audit, your one-year examination eligibility period starts.
Incomplete submissions will not be processed and will result in failure of the audit.
If you fail to meet the audit requirements, you will receive a refund (refer to the Refund Policy section
in this handbook for the certification you are pursuing for more details).
NOTE: Please be advised that while the selection process for an audit is primarily random, PMI
reserves the right to select any candidate to be audited at any time, including after the credential
has been bestowed. If you fail to meet the audit requirements after attaining the credential, your
credential will be revoked and you will not be entitled to a refund.

14
Exam Policies & Procedures

PMI-PBA Exam Information
The PMI-PBA exam is comprised of 200 multiple-choice questions. Of the 200 questions, 25 are
considered pre-test questions. Pre-test questions do not affect the score and are used in examinations
as an effective and legitimate way to test the validity of future questions. All questions are randomly
placed throughout the exam.
No. of Scored Questions
No. of Pre-test
(Unscored) Questions
Total Examination
Questions
175
25
200
Computer-based testing (CBT) is the standard method of administration for PMI examinations. Paperbased testing (PBT) is available under limited circumstances (refer to the Examination Administration
section in this handbook for more details).
The allotted time to complete the computer-based examination is four hours.
Allotted Examination Time

4 hours
It may take some candidates less than the allotted four hours to complete the examination.
There are no scheduled breaks during the exam, although you are allowed to take a break if
needed. If you take a break during the exam, your exam clock continues to count down.
The examination is preceded by a tutorial and followed by a survey, both of which are optional
and can take up to 15 minutes to complete. The time used to complete the tutorial and survey is not
included in the examination time of four hours.
Item Development
PMI-PBA exam questions:
Are developed and independently validated by global work groups of business analysis
professionals;
Are referenced to the current business analysis reference list;
Are monitored through psychometric analysis; and
Satisfy the PMI-PBA Examination Content Outline.

15

PMI-PBA Exam Blueprint
The PMI-PBA credential exam is developed based on the PMI-PBA Examination Content Outline. The
exam blueprint details the topic areas in which exam questions will focus. The allocation of questions will
be as follows:
Percentage
of Questions
Domain 1: Needs Assessment (5 tasks)
18%
Domain 2: Planning (6 tasks)
22%
Domain 3: Analysis (8 tasks)
35%
Domain 4: Traceability and Monitoring (5 tasks)
15%
Domain 5: Evaluation (4 tasks)
10%
Total
100%
For details on the topic areas covered in each of these categories, access the PMI-PBA Examination
Content Outline.

16

Examination Administration
Computer-based testing (CBT) is the standard method of administration for all PMI examinations.
However, paper-based testing (PBT) is available for the following situations only:
1. Candidates who live at least 300 km (186.5 miles) from a Prometric CBT site.
2. Employers (Corporate Sponsors) who wish to administer a PMI examination to their
employees. In this case, there is no restriction on distance; however, only employees of the
corporation may test at these events.
NOTE: You do not have the option of taking a CBT or PBT exam. You can only take a PBT
exam if you meet one of the two criteria listed above.
PMI reserves the right to cancel a PBT event that does not have a minimum of 10 candidates. Additional
restrictions apply. Sponsors can obtain a copy of the PBT Handbook by contacting pbtexams@pmi.org.
CBT test centers are listed on the Prometric website. If you are unable to locate a Prometric CBT center
within a 300 km- (186.5 mile-) radius of your home, review the PBT listing on the Prometric website to
see if there is a PBT event available in your area.
Prometric, a leading global provider of comprehensive testing and assessment services, is PMIs
examination administration partner.
NOTE: As part of the certification payment process, you need to indicate whether you will be
taking a computer-based or paper-based examination. If you need to take a PBT examination,
include the site location, date, and group testing number on your application.
NOTE: The PMI-PBA credential exam is administered in English only.

Language aids for the PMI-PBA exam are not currently available.

17

Special Accommodations for the Exam
You may request the administration of any PMI examination to be modified due to disability, handicap
and/or other conditions that may impair your ability to take the examination. There are no additional costs
for special accommodations.
NOTE: Record your need for special accommodations as part of the payment process.
You must submit to PMI, by fax or postal mail, supporting medical or other appropriate documentation to
complete your request. Please keep a copy of all submitted forms for your records.
Refer to the How to Schedule your Examination section in this handbook for more details.

18

Legal Restrictions on Taking the Examination
PMI is subject to US export controls and sanctions laws and regulations. PMI products and services,
including examination administration, may not be exported, re-exported or otherwise furnished to
countries subject to comprehensive US sanctions, unless there is US government authorization, or to a
person or entity on certain lists of designated parties maintained by the US government, including the US
Treasury Office of Foreign Assets Control (OFAC) List of Specially Designated Nationals and Blocked
Persons (SDN List), among others.
For that reason, you will be required as part of your application to take the examination to certify that you
are not on any list of designated parties maintained by the US government, that you are not in any way
affiliated with the governments of countries subject to comprehensive US sanctions, currently Iran,
Sudan, Syria and Cuba, and that you are not ordinarily or permanently resident in countries subject to
comprehensive US sanctions, unless the US government has authorized the provision of such
examinations to persons ordinarily or permanently resident in those countries. As of June, 2014, the US
government has given authorization for individuals ordinarily resident in Iran and Sudan to take
professional certificate examinations.
Export control and sanctions laws may change from time to time, and PMI reserves the right to
implement any changes or additions to these restrictions as appropriate.

19

Exam Eligibility
Once an application has been approved, the one-year eligibility period begins. After payment of the
credential fee has been received, and you successfully completed the application audit (if your
application was selected), PMI will send you an email notification with:
PMI Eligibility ID and

The examination scheduling instructions.
NOTE: If your application was selected for audit, your eligibility period begins the day you
successfully complete the audit.
The exam eligibility period (the period of time during which you are able to test) is one year. You may
take the examination up to three times within this one-year eligibility period should you not pass on the
first attempt.
The examination scheduling instructions direct you to the section of the Prometric website where you can
select and schedule your examination date and location. Prometric is PMIs examination administration
partner.
PMI cannot guarantee seating at the testing centers and recommends that you schedule the
examination as soon as you select a date on which you want to take it and at least three months before
the expiration of your eligibility period.
NOTE: You must retain the unique PMI Eligibility ID located on your scheduling notification. This
number will be required to register for the examination.
Please print and save all examination scheduling verifications and correspondence received from
Prometric for your records.
NOTE: If your one-year eligibility period has ended and you have not scheduled the exam, you
will not receive a refund. You will forfeit the entire fee. You will not be able to use the initial fees
for anything else. If you still wish to obtain the credential, you will have to reapply and submit all
associated fees again.

20

How to Schedule Your Exam
FOR PBT ADMINISTRATION
If you qualified to take a paper-based examination, you will not have to do anything to schedule a
PBT appointment because you indicated this administration type as part of the application or payment
process. Although you are required to do nothing, you will receive the exam scheduling instructions
because PMIs system sends it to everyone automatically.
To confirm your PBT exam appointment, PMI will send an electronic confirmation 20 days before your
scheduled appointment. This confirmation will contain site instructions including your eligibility dates,
your examination date and location, your arrival times for the examination, information on your
government-issued identification and contact information.
FOR CBT ADMINISTRATION

You cannot schedule an exam appointment until PMI receives payment of your certification fee.
Schedule your Examination Online
You can schedule your CBT exam appointment online at the Prometric website (www.prometric.com/pmi).
When you press Get Started, you will be prompted to complete the following steps:
1. Select Schedule an Appointment.
2. Choose the country and state/province in which you would like to sit for the examination.
3. First time test takers will need to create an account by selecting the link Are you a New User?
By creating this account, you are using a Prometric login and password that is different than your
PMI.org login and password.
4. Select PMI-Project Management Institute in the Client field and PMI-Project Management
Institute (PR0, PR1) in the Program field.
5. Review PMI-PBA eligibility requirements and scheduling information.
6. Select PMI-Professional in Business Analysis (PMI-PBA) in the Exam field. Choose your
currency.
7. Make a selection from the available test sites offerings in your area and select Schedule
Appointment.
8. Select the examination date and time.
9. Enter your PMI Eligibility ID, confirm your email address, agree to the Data Privacy Notice and
click on Commit Registration.
NOTE: Print out your exam confirmation information once you schedule your exam online. Please
maintain a copy of the CBT examination confirmation in your files in the unlikely event that there
are any discrepancies. PMI will not be able to advocate for you if this confirmation notice is not
provided.

21

Schedule your Examination by Telephone
If you live inside North America, you can use the Prometric Telephone System, an Interactive
Voice Response System that enables you to use a touch-tone phone to schedule, reschedule,
cancel, or confirm existing examination appointments. Test center information (phone number,
address and directions) can also be obtained over the telephone or online.
This telephone service is available Monday through Friday, 8 a.m. to 8 p.m. (U.S. Eastern Time).
Please call +1 800 268 2802 and follow the prompts. The hearing impaired may schedule by
calling +1 800 529 3590.
Outside North America: Please visit the Prometric website for the service center information for
your region. https://www.prometric.com/en-us/clients/pages/contact-numbers.aspx?client=pmi#
NOTE: Please be advised that when scheduling by telephone, you must go to the Prometric
website to print your confirmation information.
When calling Prometrics Customer Care Center, the customer service representative will ask for:
1. Testing program: (Project Management Institute)
2. Name of examination: (PMI-PBA, CAPM, PgMP, PMI-RMP, PMI-SP, or PMP)
3. PMI Eligibility ID (e.g., 1234567E1)
NOTE: Please maintain a copy of the CBT examination confirmation in your files in the unlikely
event that there are any discrepancies. PMI will not be able to advocate for you if this
confirmation notice is not provided.

22

How to Schedule an Examination with Special Accommodations
If you have been approved for special accommodations for the examination administration from PMI,
please follow these steps:
Candidates in North America must call Prometric Special Conditions Department at +1 800 967 1139
Candidates who live outside North America must contact Prometrics Regional Service Center in your
region. Please see the phone list above.
When scheduling your exam with special accommodations, be prepared to provide the following:
1. Testing program: (Project Management Institute)
2. Name of examination: (PMI-PBA, CAPM, PgMP, PfMP, PMI-RMP, PMI-SP or PMP)
3. PMI Eligibility ID (e.g., 1234567E1)
If you need to reschedule or cancel an appointment with special accommodations, you will need to call
the same number you used when scheduling.
NOTE: If you neglect to apply for special accommodations at the time you complete the
application and wish to do so as you schedule your exam, you must first contact PMI by email at
certexamdelivery@pmi.org. You cannot schedule the exam with special accommodations
without first applying for the accommodations and getting them approved.

23

Rescheduling/Cancellation Policy for CBT Exams
You can reschedule or cancel your computer-based exam at any time, as long as you do so more than
two full calendar days before your scheduled exam appointment. However, because of limited seating
capacity at Prometric Testing Centers, late rescheduling and cancellations will result in a fee. It is
recommended that you reschedule or cancel your exam as soon as you know you wont be able to make
the appointment. Please read the following policy carefully:
Within 30 Days of Your Appointment
If you reschedule or cancel your exam within 30 days of your scheduled appointment, you will be
charged a fee of US$70. This fee helps to ensure greater seating availability at Prometric Testing
Centers since candidates who wait until the last minute to reschedule or cancel their exams are
reserving seats that could be used by others.
The fee will be charged when you go online to Prometrics website to reschedule or cancel your exam
within the 30-day period. The $70 charge will appear on your credit card statement as a charge from
Prometric.
The 30-day period does not include the day of the exam appointment. For example, if you scheduled
your exam for 5 May, you must reschedule or cancel the exam on or before 4 April to avoid the fee.
For emergency situations in which you are unable to change your exam appointment within 30 days, the
Extenuating Circumstances Policy may apply. However, PMI will evaluate these situations on a case-bycase basis to determine if a refund of the rescheduling fee is appropriate.
Read the FAQ document for more details on this new rule.
Within 2 Days of Your Appointment
You need to reschedule or cancel your appointment before two calendar days of your exam
appointment. If you wait until you are within two days of your exam appointment, you will be able to
cancel your appointment but you will forfeit the entire exam fee. You will not be able to reschedule your
appointment at this point and will need to pay associated reexamination fees to schedule a new exam.
Examples
Date of Exam
Appointment
Date that you Reschedule

or Cancel
Fee Amount
30-Day Policy
5 May
4 April (or before)
No Fee
5 May
5 April (up until 2 May)
US$70
5 May
2 May
US$70
5 May
3 May (you are unable to reschedule, but

can cancel the appointment)
2-Day Policy

Forfeit the entire

exam fee
24

How to Reschedule or Cancel Your CBT Appointment
To reschedule or cancel your CBT exam appointment, go to the Prometric website and follow the
prompts. Emails to Prometric or PMI are not acceptable forms of communication to reschedule or cancel
your exam appointment.
If you have Internet connectivity problems, you can call Prometric directly to reschedule or cancel your
appointment. Call Prometric using the same number you called when scheduling your exam and not the
local test site where you are scheduled to take the examination. Contact telephone numbers for
Prometric are located on your Examination Scheduling Instructions and in this handbook.
Rescheduling/Cancellation Policy for PBT Exams

To reschedule or cancel a paper-based testing (PBT) exam appointment, you must email
pbtexams@pmi.org no later than 35 calendar days before the scheduled examination administration
date. Include your name, your PMI identification number, group ID number, (both found on your
confirmation email) and the location of the PBT event in your email. The group ID number is available on
the Prometric website or from the PBT sponsor.
Extenuating Circumstances
PMI understands that there are times when personal emergencies may cause you to:
1. Reschedule or cancel your exam within 30 days of the appointment,
or
2. Miss a scheduled exam appointment (resulting in a no-show status).
These are referred to as extenuating circumstances and can include:
medical emergency
military deployment
death in immediate family
illness in immediate family
natural disaster.
Extenuating circumstances do not include work-related circumstances.

Should a situation like this occur, PMI will examine your situation and take appropriate action.
1. If your circumstances force you to reschedule or cancel your exam within 30 days of the
appointment:
Go online to the Prometric website as soon as you know you are unable to make your scheduled
appointment and reschedule or cancel your exam. You will be charged the $70 fee; however, you
can contact PMI Customer Care with an explanation and supporting documents (e.g., accident
report, medical documentation, etc.) to obtain a refund on the late rescheduling/cancellation fee, if
approved by PMI.
2. If your circumstances force you to miss your scheduled exam appointment (resulting in a no-show
status):
Please contact PMI Customer Care within 72 hours following the missed exam
appointment. You will be asked to provide an explanation along with supporting documentation
(e.g., accident report, medical documentation, etc.) in order for you to reschedule or cancel your
exam without penalty, if approved by PMI.
25

PMI will review all claims on a case-by-case basis. If your extenuating circumstance claim is not
approved, you will be required to pay the full reexamination fee to sit for the exam.
No-Show Status
Failure to notify Prometric or PMI within the specified time periods to reschedule or cancel
your exam and failure to meet a scheduled examination appointment will result in a no-show
status. If you receive a no-show status, you will forfeit the exam fee and have to pay the full
reexamination fee in order to schedule another examination.

26

PMI Examination Security & Confidentiality
The examination, answer sheets, worksheets and/or any other test or test-related materials remain the
sole and exclusive property of PMI. These materials are confidential and are not available for review by
any person or agency for any reason.
Examination (pass/fail) results are confidential and will not be disclosed to anyone without candidate
consent, unless directed by valid and lawful subpoena or court order. If you would like your examination
results to be released to a third party, you must provide PMI with a written request that specifically
identifies the types of details (e.g., examination date, pass/fail status, etc.) about the examination results
that the third-party person or organization should receive.
When you submit an application, you agree to abide by the PMI Certification Application/Renewal
Agreement (found in this handbook). Among other things, this document addresses post-examination
questions and discussions. It states: Furthermore, I agree not to discuss, debrief or disclose, in
any manner, the specific content of PMI examination questions and answers, to any individual.
Any such discussion would be a potential violation of the Certification Application/Renewal Agreement
and thus, could affect the status of your certification, up to and including revocation of your certification or
permanent suspension from any PMI examinations.

27

Examination Site Requirements & Instructions
In order to be admitted into the Prometric testing center, you must bring a valid, current (non-expired)
form of government-issued identification. Your identification needs to include:
1. English characters/translation
2. Your photograph
Your government-issued identification must match your name exactly as it appears on the
scheduling notification. The identification documents must be the originals, and cannot be
photocopies. You will not be permitted to test if the name on your government-issued identification does
not exactly match the name on your scheduling notification. Neither PMI nor Prometric will make any
exceptions to this policy.
If you do not provide the appropriate and/or matching identification, you will not be permitted to test. If
you still wish to take the exam, you will be required to apply for reexamination and pay the reexamination
fee in order to take the exam at a later date.
The following are acceptable forms of government-issued identification:
Valid drivers license
Valid military ID
Valid passport
Valid national identification card
The following are acceptable forms of secondary identification:
Valid employee ID
Valid credit card with signature
Valid bank (ATM) card
The following are not acceptable forms of identification:
Social Security cards
Library cards
Name Change Procedure
After submitting your examination payment, you will receive an eligibility letter from PMI via email. This
eligibility letter will confirm the way your name will appear on the day of your examination, under the
Name exactly as it appears on your identification field. If you will require an update or change for your
name for the purposes of taking the credential examination, you must contact PMI as soon as possible in
order to request the change.
Email: CertQuestions@pmi.org
Fax: +1 610 482 9971
Attn: Name Change for Exam
Along with your request, please include the following information, exactly as it appears on the
government issued identification documents that you plan to present at the testing center:
First Name [Given Name]

Middle Name
Last Name [Surname/Family Name]
Please send any name change information as soon as possible. PMI is unable to guarantee that any
updates can be made to the name within five business days of a scheduled examination.
Check-in procedure
28

On the day of your examination, please arrive a half hour before your scheduled appointment. You
must sign in, present the required identification, and provide your unique PMI Eligibility ID. You may also
be asked to provide the confirmation number received when scheduling the appointment.
PROHIBITED from the Testing Center:
You may NOT bring anything or anyone into the testing area or to the desk where you take the exam.
This includes:
food
coats
calculators
cellular telephones
watches
beverages
sweaters
eyeglass cases
tape recorders
wallets
book bags
luggage
pagers
dictionaries
any other personal items
Testing Aids
Test candidates are prohibited from bringing calculators and scrap paper into the test site. However,
these items will be provided for you by Prometric on the day of the exam:
Calculators are built into the CBT exam and will be provided to those candidates taking a PBT
exam
Scrap paper and pencils
Markers and note boards
Termination of Examination Administration/Grounds for Dismissal

You are expected to conduct yourself in a professional manner at all times at the testing center. Any
person who violates the PMI Test Security & Confidentiality Policy will be subject to disciplinary action(s)
by the Certification Department.
The test center administrator/supervisor or proctor is authorized to dismiss you from an examination
administration and the Certification Department may cancel your scores, or take other appropriate action,
when there is a reasonable basis for concluding that you have engaged in any of the following conduct:
Using or attempting to use someone else to take the test.

Failing to provide acceptable personal identification.
Having access to or using notes or any prohibited aid related to the test.
Creating a disturbance (disruptive behavior in any form will not be tolerated; the test
administrator/supervisor has sole discretion in determining whether specific conduct
constitutes disruptive behavior).
Communicating, in any manner, with another person other than the test
administrator/supervisor or proctor about the test during the administration, including
attempting to give or receive assistance.
Attempting to remove scrap paper from the testing room, or tearing the scrap paper.
Eating or drinking in the testing room.
Leaving the testing room or test center vicinity without permission.
Removing or attempting to remove, examination-related material, or portions of a test in any
format from the testing room.
Attempting to tamper with a computer.
Engaging in any dishonest or unethical conduct, such as cheating.
Failing to follow any other examination administration regulations set forth in PMI Certification
Program policies given by the test administrator/supervisor, or specified in any examination
materials.

29

The Certification Department reserves the right to take all action including, but not limited to, barring you
from future testing and/or canceling your scores, for failure to comply with the test
administrator/supervisors directions. If your scores are cancelled, you will be notified of such action and
its basis, and your examination fees will not be refunded.
Although tests are administered under strict supervision and security measures, examination
irregularities may sometimes occur. You are required to contact PMI as soon as possible to report any
observed behavior that may lead to an invalid scorefor example, someone copying from another test
taker, taking a test for someone else, having access to test questions before the examination, or using
notes or unauthorized aids. All information will be held in confidence.

30

Examination Report
Upon completion of the computer-based examination, you will receive a printed copy of your test results.
In addition to the overall pass/fail status, important diagnostic information on your performance is
provided for each domain. This information provides specific guidance for both passing and failing
candidates.
Understanding Your Exam Results
Your exam results are reported in two ways:
1. A pass/fail result score is generated based on your overall performance on the examination.
2. The second level of results is the assignment of one of three proficiency levels to each chapter.
Each topic domain is assigned one of three levels of proficiencyProficient, Moderately
Proficient and Below Proficientbased on the number of questions answered correctly within the
domain.
This provides direction about your strengths and weaknesses.
PMI defines the levels of proficiency as follows:
Proficient indicates performance is above the average level of knowledge in this domain.
Moderately Proficient indicates performance that is at the average level of knowledge in this domain.
Below Proficient indicates performance is below the average level of knowledge in this domain.
For candidates who pass the exam, the performance information will help identify specific chapters to
focus on for continuing education purposes. For candidates who fail the exam, the performance
information will identify specific chapters where improvement or further study may be required in order to
successfully complete the exam in the future.
Candidates who take a computer-based examination receive the test results at the test center the day
they sit for the examination. You can also access your test results on the online certification system 10
business days after your examination date.
Candidates who take a paper-based examination will not receive the test results the day of the exam.
You will be able to access your test results on the online certification system approximately six to eight
weeks after your examination date.
HAND SCORING for the paper-based test is available up to six months after the administration. The fee
for hand scoring is US$45. For more information or to request hand scoring please contact PMI
customercare@pmi.org. PMI does not offer hand scoring for computer-based tests.
NOTE: If you do not pass the exam on your first attempt, you have two more opportunities to
retest within your one-year eligibility period. Refer to the Reexamination section in this handbook
for more details.

31

Establishing the Passing Score
The passing score for all PMI exams is determined by sound psychometric analysis. PMI uses subject
matter experts from across the globe to help establish a point at which each candidate should pass the
examination(s) and the examination point of difficulty. Data that show how candidates actually performed
are cross referenced with the subject matter experts to ensure that the point of difficulty on each
examination is healthy.
NOTE: You will not see your certification status on the online Certification Registry until PMI receives
your examination results from Prometric.
Reexamination
You are granted a one-year eligibility period in which to pass the examination. During the eligibility
period, you may take the examination up to three times because candidates do not always pass the
examination on their first attempt. Gauge your time carefully to leave enough time during the eligibility
period to retake the examination, if needed.
Reexamination fees apply to the second and third attempts to pass the examination.
Exam Administration Type
Reexamination CBT
Reexamination CBT
Reexamination PBT
Reexamination PBT
PMI Member Status
US Dollars
Euros
member
nonmember
member
nonmember
$275
$375
$150
$300
230
315
125
250
If you fail the examination three times within your one-year eligibility period, you must wait one year from
the date of the last examination you took to reapply for the credential. However, after failing an exam
three times, candidates may opt to apply for any other PMI certification and/or credential. For example, a
candidate who failed the PMI-PBA exam three times during the one-year eligibility period must wait one
year to reapply for the PMI-PBA credential. However, he or she can apply for the CAPM, PMP, PMI-SP,
PMI-RMP, PfMP or PgMP (and submit associated initial fees) at any time.
Reexamination fees apply to the second and third attempts to pass the examination. If your eligibility
period expires without you passing the examination, you must reapply for the credential.

32
Certification Policies & Procedures

PMI Appeals Procedure
All challenges to PMIs Certification Program are governed by the comprehensive and exclusive rules of
the PMI Certification Appeal Procedures. The PMI Office of Certification Appeals will conduct the review
of all certification related appeals submitted by a candidate and/or existing certification holder, in
collaboration with the PMI Certification Manager, render the final decision.
All certification related appeal requests must be made in writing via email (certappeals@pmi.org) or
postal mail to the Office of Certification Appeals (14 Campus Boulevard; Newtown Square, PA 190733299; USA). The Office of Certification Appeals will maintain a record of each appeal, the subsequent
action(s) taken, and the decision made. The Office of Certification Appeals will be responsible for all
communications with the person who submitted the appeal.
This appeal process is the only method to review all decisions made by the PMI regarding applications,
eligibility, examinations, test administration and results, Continuing Certification Requirements (CCR)
and other application or testing-related certification issues and/or challenges or complaints*.
* Disciplinary decisions made by PMI regarding persons already certified and credentialed by PMI are
evaluated under a separate process, the PMI Ethics Case Procedures, which is detailed at:
http://www.pmi.org/About-Us/Ethics/Ethics-Complaints.aspx.

33
Certification Policies & Procedures

Use of Your PMI-PBA Credential
Once you pass the exam, you are granted the PMI-PBA credential. You may refer to yourself as a PMIPBA credential holder as long as you have an active credential status. You are authorized to use the
PMI-PBA designation in block letters after your name on business cards, personal letterhead, resumes,
websites and in your email signature.
Please note that as part of the application process, you agreed to adhere to the PMI Code of Ethics and
Professional Conduct and the Certification Application/Renewal Agreement. This means, among other
things, that you will only use the PMI-PBA designation in the manner stated above and that you will not
use the PMI-PBA designation in company names, domain names, product names, or any other
unauthorized manner.
Certificate Package
Within six to eight weeks, you will receive a credential package that includes:
Congratulatory letter
Information on how to maintain and renew your credential
Certificate
Both of these documents list your:

Credential numbera unique identification number used by PMI to maintain your individual
credential records
Your credential cycle dates
You will want to file this information in a safe and easily accessible location. You will need to refer to it in
order to report professional development activities to maintain your credential.
Until you receive your credendial package, you may use your exam report (available online through the
certification system) to validate your credential status.
Online Certification Registry
The online Certification Registry automatically lists names of PMIs certification and credential holders.
This feature allows verification of certification and credential holders for the benefit of employers, service
purchasers and others. Users can search for certification and credential holders by first name, last name,
or by country.
Certification and credential holders can choose to be removed from the registryso the absence of your
name in the registry does not necessarily mean that you are not certified. You can opt out of inclusion in
the registry or update your demographic information by visiting PMI.org.

34
Continuing Certification Requirements (CCR) Program

About the CCR Program
Once you have attained the PMI-PBA credential, you must participate in the Continuing Certification
Requirements (CCR) program to maintain an active credential status. The PMI-PBA credential cycle
lasts three years. During the cycle, you must attain no less than 60 professional development units
(PDUs) toward credential maintenance. Once you successfully complete a single cycle, a new threeyear cycle begins.
The CCR program supports the ongoing educational and professional development of credential holders.
The purpose of the CCR program is to:
Enhance the ongoing professional development of credential holders

Encourage and recognize individualized learning opportunities
Offer a standardized and objective mechanism for attaining and recording professional development
activities
Sustain the global recognition and value of PMI certifications and credentials.
CCR/Certification Maintenance Overview

1.
2.
3.
4.
Determine certification/CCR cycle

Attain no less than 60 PDUs during each certification/CCR cycle
Report PDUs with the online CCR System
Complete the online Application for Renewal process, which includes:
Reaffirm PMI Code of Ethics and Professional Conduct
Reaffirm PMI Certification Application/Renewal Agreement
Submit the credential renewal feeUS$60 for PMI members; US$150 for nonmembers
5. Receive new certificate with updated certification/CCR cycle dates
Work Online
Use the online certification system to:
View your listing on the Certification Registry
Update your contact information
Determine your Certification/CCR cycle dates on your certification record
Use the online CCR System to:
Search activities (courses/events) that award professional development units (PDUs)
Report PDUs as you earn them
Check your PDU transcript
Submit the application and payment for credential renewal (done through the online certification
system on which you also applied for the credential)

35

How to Determine Your Certification/CCR Cycle
Your active certification/CCR cycle begins the day you pass your credential examination and ends three
full years later. Once you renew your credential, a new, three-year certification cycle begins. Regardless
of when you renew your credential, it will be extended an additional 3 years beyond your current cycle
end date. You will then begin another 3-year certification cycle during which you must again meet the
requirements of the CCR program to maintain an active certification status.
The following table provides a sample of how to determine your active certification/CCR cycle. You also
can check this information on your credential certificate or on the online certification system.
Certification/CCR cycle begins

Certification/CCR cycle ends
Calculations:
If you pass the exam on
Your certification/CCR cycle ends
Therefore, you need to renew your credential
by
Your next cycle starts
Your next cycle ends
Suspension status begins
Your credential EXPIRES

PMP Certification Cycle

The day you pass the exam
On the third anniversary of passing the exam
15 September 2011
15 September 2014
14 September 2014
15 September 2014
15 September 2017
On the last day of your credential cycle, if you
do not complete the CCR program
requirements
One year after the suspension period begins, if
the CCR program requirements are not
completed
36

Credential Status
Active Status
Once you earn the credential, you are considered to be in active status. When you earn and record your
PDUs and renew your credential before the certification/CCR cycle end date, you remain a credential
holder in good standing and considered to be in active status.
Credential holders in active status will be listed in the online Certification Registry, which allows
verification of your credential status. The online Certification Registry automatically lists names of PMIs
certification holders. You can choose to be removed from the registry, so the absence of your name in
the registry does not necessarily mean that you are not certified.
Suspended Status
If you do not satisfy the CCR program within your active credential dates, you will be placed on
suspended status. The suspension period lasts one year (12 months). If you are in suspended status,
you may not refer to yourself as a credential holder or use the credential designation until you earn the
necessary PDUs or complete the renewal process within the one-year suspension period.
The date of your next CCR cycle will not change after you are reinstated to active status from suspended
status. (The suspension period overlaps the time frame of your next cycle as shown here).
Expired Status
If you do not earn the necessary PDUs or do not complete the renewal process within the suspension
period, you will lose your credential. If you let your credential expire, you may not refer to yourself as a
credential holder or use the credential designation. To attain the credential again, you will be required to
reapply for the credential by submitting the initial application again, submit the associated fees and
retake the examination.
Retired Status
If you are a credential holder in good standing, who wishes to voluntarily relinquish your active status due
to retirement, you are eligible to apply for retired status. To qualify, you must no longer earn primary
remuneration for practicing project management and must have been a credential holder in good
standing for at least 10 consecutive years.
Once you are in retired status, you do not need to earn or report PDUs.
To apply for retired status, submit a written request to PMI by email (certccr@pmi.org) or fax (1 484 631
1332). PMI will send you guidelines about retired status and a form to complete. There is also a US$100
processing fee.
If you get back into the practice of project management, you can apply for active status again by
contacting PMIs Customer Care by email. Once you have active status again, you will be required to
earn and report PDUs.

37

Professional Development Units (PDUs)
The professional development units (PDUs) are the measuring unit used to quantify approved learning
and professional service activities.
PDU activities for the PMI-PBA credential must be related to business analysis topics that are
substantially consistent with the knowledge areas outlined in the current version of the
PMI-PBA Examination Content Outline and involve appropriate expert resources.
Each professional development activity yields one PDU for one hour spent engaged in the activity. Some
limitations apply and can be found in the next section that discusses PDU categories and associated
policies. PDU activities must be completed at the time the PDU claim is being submitted. Each separate,
unique activity being claimed for PDUs must be entered as its own claim; multiple activities or entire
degree or recertification programs will not be accepted as a single claim.
PDU categories fall into two divisionsEducation and Giving Back to the Professionas illustrated here:
Education
Giving Back to the Profession
Courses offered by PMIs R.E.P.s, chapters

or communities
Creating new project management

knowledge
Continuing Education
Volunteer Service
Self-Directed Learning
Work as a professional in project

management
In other words, PDU requirements to maintain the PMI-PBA credential are as follows:

38

NOTE: If you attend courses that calculate by Continuing Education Units (CEUs), please
be aware that for conversion purposes, one CEU equals 10 PDUs.
Fractions of PDUs also may be reported in quarterly increments. This means that if you spent 15
minutes participating in a qualifying PDU activity, you can report 0.25 PDU. If you spend 30 minutes in a
qualifying PDU activity, you can report 0.50 PDU.
Each certification and credential requires a certain number of PDUs per CCR cycle.
Credential /
Certification
Number of PDUs
PMP
PgMP
PfMP
PMI-RMP
PMI-ACP
PMI-PBA
PMI-SP
CAPM
60
60
60 PDUs in portfolio management related topics
30 PDUs in specialized area of project risk management
30 PDUs in specialized area of agile project management
60 PDUs in specialized area of business analysis
30 PDUs in specialized area of project scheduling
No PDUs. Re-exam at end of cycle
Why You Should Keep PDU Documentation

You should maintain a personal CCR folder in a safe and easily accessible place to file documentation
that supports your reported PDU activities. For each claim, you should keep a copy of the submission
and the supporting documentation required (refer to the professional development units section in this
handbook for more details).
A percentage of certification and credential holders will be randomly selected for PMIs audit
process. During an audit, these certification holders will be asked to submit supporting material to verify
any PDUs submitted. Therefore, documentation for all PDU claims should be maintained for at least 18
months after the CCR cycle has ended.

39

PDU Categories
The CCR program organizes PDUs into the following categories with the associated policies noted.
EDUCATION CATEGORIES
CATEGORY A: Courses offered by PMIs R.E.P.s, chapters, communities and G.A.C.
Earn PDUs by attending educational courses offered by PMIs Registered Education Providers
(R.E.P.s). These providers adhere to quality criteria established by PMI and are solely authorized to
issue PDU certificates to attendees. R.E.P.s can be identified by their logo:
Examples of R.E.P.s include schools, consultants, corporate training departments, professional

associations, government agencies and PMI chapters. View the searchable database of R.E.P.s
and the courses they offer using the online CCR system.
You can also earn PDUs by attending events (seminars, conferences, etc.) offered by PMI, PMI
chapters and communities of practice. These event listings can be found on PMIs events calendar
or on the websites of your specific chapter or the community of practice to which you belong.
You can also earn PDUs by taking a PMI Publication Quiz (reading an article and correctly
answering at least 80 percent of the questions).
PDU Rule
1 hour of instruction related to business analysisequals 1 PDU. You can report PDUs in 0.25, 0.50
and 0.75 increments.
Documentation required upon audit request:
Registration form, certificate or letter of attendance
CATEGORY B: Continuing Education

Earn PDUs:
By completing an academic course being offered by a university or college
OR
By attending relevant educational courses, conferences, seminars or symposiums offered
by training organizations NOT registered with PMI. This may include training (or a webinar)
offered by your employer, another professional or membership association, or a non-R.E.P.
training organization. Similar events offered by PMI or PMI chapters and communities may
be submitted under the Category A option.
When only a portion of a course relates to business analysis, calculate PDUs by the percentage of
the overall curriculum focused on the topic.
Report each course separately. Entire degree programs will not be recognized for PDU credits, only
individual courses.
PDU Rule
1 hour of instruction related to business analysis equals 1 PDU. You can report PDUs in 0.25, 0.50
40

and 0.75 increments.
For an academic course, please provide the transcript or grade report indicating a passing mark.
For a non-R.E.P. or community course, please provide the registration form, certificate or letter of
attendance, and a brochure or course materials (syllabus) outlining the subject matter covered and
the qualifications of the instructor/lecturer.
CATEGORY C: Self-Directed Learning

Earn PDUs for self-directed learning activities which are individualized learning events involving
personally conducted research or study.
Learning may include informal activities such as:
reading articles, books, or instructional manuals;
watching videos, using interactive CD-ROMs, podcasts, or other source material;
having formal discussions with colleagues, coworkers, clients, or consultants;
being coached or mentored by a colleague, coworker or consultant (If you served as a
coach or mentor to someone else, report that activity under the Volunteer Category)
Qualifying activities must be relevant to business analysis, meet a specified purpose, and use
knowledgeable resources.
PDU Rule
1 PDU is awarded for every 1 hour spent in a self-directed learning activity listed in this category.
PDU restrictions: PMI-PBA credential holders cannot earn more than 30 PDUs in this category per
3-year certification cycle
Evidence supporting your reported learning project, including notes from and dates of discussion or
reading.

41

GIVING BACK TO THE PROFESSION CATEGORIES
PMI-PMA credential holders may not earn more than a total of 45 PDUs in the three Giving Back to
the Profession categories per 3-year certification cycle.
CATEGORY D: Creating New Business Analysis Knowledge

Earn PDUs for creating new knowledge for business analysis.
Qualifying activities include:
Authoring (co-authoring) a business analysis textbook
Authoring (co-authoring) a peer-reviewed article
Authoring (co-authoring) a non-peer-reviewed article
Authoring (co-authoring) an article for PMIs Knowledge Shelf
Authoring an article for relevant electronic newsletters
Authoring of article on an official organization, professional, or company blog
Presenting in a webinar
Presenting in a podcast
Creating a course or developing course content for business analysis related courses
Serving as a speaker or instructor for business analysis related courses and presentations
Serving as a moderator of a relevant discussion
Serving as a subject matter expert for a panel discussion
Both the time required to prepare or create this knowledge and the time to present it can be claimed for
PDUs. For example, when serving as a speaker, if you spent 7.5 hours to create your presentation and 1
hour to deliver it, this would count for 8.5 PDUs.
PDU Rule
1 PDU is awarded per 1 hour of activity in this category.
The PDUs claimed in this category count against the maximum of 45 PDUs allowed for PMI-PBA
credential holders in the Giving Back to the Profession categories (Categories D, E and F).
Copies of publications, sample educational materials or course agendas.
CATEGORY E: Volunteer Service

Earn PDUs by providing volunteer, non-compensated business analysis services to non-employer or nonclient customer groups.
Examples of qualifying activities include:
1. Serve as an elected volunteer officer in a business analysis capacity(including PMI chapters and
communities of practice). This work must be done for legally recognized non-profit, not-for-profit, or
charitable groups and organizations.
2. Serve as a volunteer/appointed committee member in a business analysis capacity(including PMI
chapters and communities of practice). This work must be done for legally recognized non-profit, notfor-profit, or charitable groups and organizations.
3. Providing business analysis-related volunteer services to PMI or another professional project
management association. This work must be done for legally recognized non-profit, not-for-profit, or
42

charitable groups and organizations. Examples may include:
Volunteering at a PMI global congress
Serving on a PMI Members Advisory Board
Working on PMI standards
Participating in activities for PMIs Certification Department
Participating in PMI research activities.
Specific PDU amounts are awarded for these activities based on your level of participation
View volunteer opportunities online to see how you can earn PDUs in this category.
4. Provide volunteer business analysis-related services to:
a community or charitable group,
5.
Provide mentoring and coaching to a colleague, coworker or consultant
Mentoring sessions must be relevant to project management and business analysis, meet a
specified purpose and use knowledgeable resources. (If you were coached or mentored by
someone else, report that activity under the Self Directed Learning Category)
PDU Rule
1 PDU is awarded for 1 hour of volunteer (non-compensated) service.
For volunteer services: letter or certificate from the organization served acknowledging your participation
as part of a project team in a business analysis capacity.
For coaching or mentoring services: evidence supporting your coaching or mentoring arrangement,
including notes from and dates of discussions, or readings.
CATEGORY F: Working as a Professional in Business Analysis

Earn PDUs for working in a business analysis related role.
PDU Rule
For working in a business analysis related role for a minimum of 6 months within the 12 month period, you
can earn a total of:
15 PDUs per cycle for PMI-PBA credential holders
You may claim:
5 PDUs per 12-month period for PMI-PBA credential holders
Proof of employment (job description)

43

Limits on PDU Categories
Once the maximum number of PDUs in the above listed categories has been met, additional claims in
the respective category will not be approved.
PDU activities completed prior to obtaining the PMI-PBA credential are not accepted toward the renewal
requirements. Further, you cannot claim participation in the same course or activity more than once.
NOTE: If your CCR cycle has been extended by suspension, all PDU maximum limits listed here
apply. No new maximum limits will be set. Therefore, if you already were approved for 7.5 PDUs
for working on a project team, you cannot claim any more PDUs for this activity during the
suspension period.
How to Transfer PDUs to the Next CCR Cycle

If you earn more than the required PDUs in your CCR cycle, you may apply the following amounts of
PDUs to your next certification/CCR cycle.
Credential /
Certification
PMI-PBA
PMI-RMP
PMI-SP
PMI-ACP
PfMP
PgMP
PMP
No. of PDUs
allowed to be
transferred to the
next cycle
20 PDUs
10 PDUs
10 PDUs
10 PDUs
20 PDUs
20 PDUs
20 PDUs
Only PDUs earned in the final year (12 months) of your certification cycle can be transferred.

44

How to Record Your PDU Activities
You are responsible for recording your PDU activities as they occur. The most efficient way to
record PDUs is by using the online CCR System.
The online CCR System also allows you to search for activities that award PDUs and to view your
transcript to confirm that PDUs have been posted.
PMI encourages you to record PDUs using the online system. A printable version of the PDU Activity
Reporting form is available on a case-by-case basis. Please contact Customer Care to make a request.
This should be done upon completion of each activity. You only need to send the PDU Activity Reporting
Form. You do not need to send supporting documentation for activities reported at this point, but you
should retain such documentation in the event you are audited.
Action
Email the PDU Activity Reporting
Form to:
Mail the completed PDU Activity
Reporting Forms to:
Fax the Activity Reporting Form to

PMI, CCR Records Office
Resource
certccr@pmi.org
Project Management Institute
Attn: CCR Records Office
14 Campus Blvd
Newtown Square, PA 19073-3299 USA
+1 484 631 1332
PDU Submission Deadline

You must record your PDUs and complete the renewal process before your CCR cycle ends in order to
avoid suspension of your credential (refer to the Suspended Status section in this handbook for more
details).
If you do not earn and record the required PDUs within your CCR cycle, your credential will be
suspended. The one-year suspension period can be used to earn and record the required PDUs.
In addition, you can record PDUs up to 12 months after the expiration date of the CCR cycle in which the
activities were completed.

45

How to Maintain Multiple Certifications/Credentials
If you hold a credential and want to earn another, PMI makes it simple for you to earn PDUs toward
maintaining your credentials simultaneously. PMI allows credential holders to simultaneously earn
Professional Development Units (PDUs) for multiple credentials in the following ways.
Align Certification/CCR Cycles for PMP and PgMP
If you hold the PMP and PgMP credentials, you have the ability to align the certification/CCR cycles (this
is not applicable for any of the other PMI credentials). With this you can earn 60 PDUs (not 120 PDUs)
during your three-year cycle to maintain both the PMP and PgMP credentials. You also have to pay only
one renewal fee (US$60) when you align your credentials.
There are two options for aligning your certification cycles and you make this selection as part of the
application process.
Option A the credential you already havethe current credentialand the new credential will share
PDUs going forward. Any PDUs earned for your current credential before you obtained the new
credential will be forfeited. The renewal date for your current credential will be set equal to the newlyacquired credential renewal date.
Option B The new credential will share the PDUs you already earned for your current credential and
any that you earn moving forward. The renewal date for the new credential will be set equal to the
existing renewal date for the credential you currently hold.

46

Apply PDUs to Multiple Credentials
If you hold the PMP and/or PgMP and obtain the PfMP, PMI-ACP, PMI-PBA, PMI-RMP, or PMI-SP
credential(s), you can apply the PDUs you earn for these credentials to the maintenance of your PMP
and/or PgMP.
PDUs claimed must be based on the content and nature of the activity. This means you cannot apply the
PDUs specific to the PMP and/or PgMP towards the maintenance of other credentials unless the activity
expressly states that this is applicable.
If the content of an educational activity is applicable to multiple credentials (other than PMP/PgMP), then
the PDUs should be claimed based on the amount of time spent on each particular area. Here are some
examples to help illustrate this:
Example 1
A 2 hour project management course was taken. The PDU breakdown would be as follows:
Credentials
PMP/PgMP
PfMP
PMI-ACP
PMI-PBA
PMI-RMP
PMI-SP
PDUs applied
2
0
0
0
0
0
Example 2
A 15 hour course on portfolio management was taken and 3 hours were dedicated to portfolio risk
management. The PDU breakdown would be as follows:
Credentials
PMP/PgMP
PfMP
PMI-ACP
PMI-PBA
PMI-RMP
PMI-SP
PDUs applied
15
15
0
0
3
0
Example 3
A 10 hour project/program management course covering multiple areas including risk management (3
hrs), scheduling (2 hrs), business analysis/requirements management (2 hrs) and agile (1 hr) was taken.
The PDU breakdown would be as follows:
Credentials
PMP/PgMP
PfMP
PMI-ACP
PMI-PBA
PMI-RMP
PMI-SP
PDUs applied
10
0
1
2
3
2

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Application, Fees & Audit Process for Certification Renewal
After the CCR Records Office confirms that you have met the PDU requirements, you will receive
electronic notification to apply for certification renewal. Once you receive the notification, you can
complete the Application for Certification Renewal and submit payment of the renewal fee on the online
certification system.
The renewal fee for PMI members is US$60 and US$150 for non-members.
PMIs membership renewal fee is different and separate than the certification renewal fee.
You must complete the application and submit payment no later than 90 days after your certification end
date. Alternatively, you may submit the Application for Certification Renewal and payment by postal mail
to PMI.
NOTE: Electronic communications from PMI may inadvertently be blocked or forwarded to bulk
mail folders by some spam filters. Please add customercare@pmi.org to the personal address
book in your email program to help ensure that you dont miss important CCR program updates
from PMI.
After processing the completed application and the renewal payment, PMI will send you an updated
certificate with the new active certification/CCR cycle dates. Please allow six to eight weeks for postal
delivery of your credential.
You may cancel your credential at any time. To do so, contact Customer Care in writing. PMI will refund
one-third of the renewal fee for each full year of the renewed certification/CCR cycle that you have not
used following the date of the written cancellation request.
PMI Audit Process
As the recipient of a PMI credential, you have agreed to comply with its terms of use, including
adherence to the terms of the audit process. The terms of the audit process provide that all credential
holders are subject to an audit. In the event of an audit, you will be permitted to renew your credential
only after you successfully complete the audit and meet all the terms of the audit.

48
PMI Code of Ethics & Professional Conduct

CHAPTER 1. VISION AND APPLICABILITY
1.1 Vision and Purpose
As practitioners of project management, we are committed to doing what is right and honorable. We set high
standards for ourselves and we aspire to meet these standards in all aspects of our livesat work, at home, and in
service to our profession.
This Code of Ethics and Professional Conduct describes the expectations that we have of ourselves and our fellow
practitioners in the global project management community. It articulates the ideals to which we aspire as well as the
behaviors that are mandatory in our professional and volunteer roles.
The purpose of this Code is to instill confidence in the project management profession and to help an individual
become a better practitioner. We do this by establishing a profession-wide understanding of appropriate behavior.
We believe that the credibility and reputation of the project management profession is shaped by the collective
conduct of individual practitioners.
We believe that we can advance our profession, both individually and collectively, by embracing this Code of Ethics
and Professional Conduct. We also believe that this Code will assist us in making wise decisions, particularly when
faced with difficult situations where we may be asked to compromise our integrity or our values.
Our hope that this Code of Ethics and Professional Conduct will serve as a catalyst for others to study, deliberate,
and write about ethics and values. Further, we hope that this Code will ultimately be used to build upon and evolve
our profession.
1.2 Persons to Whom the Code Applies
The Code of Ethics and Professional Conduct applies to:
1.2.1 All PMI members
1.2.2 Individuals who are not members of PMI but meet one or more of the following criteria:
.1 Non-members who hold a PMI certification
.2 Non-members who apply to commence a PMI certification process
.3 Non-members who serve PMI in a volunteer capacity.
Comment: Those holding a Project Management Institute (PMI) credential (whether members or not) were
previously held accountable to the Project Management Professional (PMP) or Certified Associate in Project
Management (CAPM) Code of Professional Conduct and continue to be held accountable to the PMI Code of
Ethics and Professional Conduct. In the past, PMI also had separate ethics standards for members and for
credentialed individuals. Stakeholders who contributed input to develop this Code concluded that having
multiple codes was undesirable and that everyone should be held to one high standard. Therefore, this Code is
applicable to both PMI members and individuals who have applied for or received a credential from PMI,
regardless of their membership in PMI.
1.3 Structure of the Code
The Code of Ethics and Professional Conduct is divided into sections that contain standards of conduct which are
aligned with the four values that were identified as most important to the project management community. Some
sections of this Code include comments. Comments are not mandatory parts of the Code, but provide examples
and other clarification. Finally, a glossary can be found at the end of the standard. The glossary defines words and
phrases used in the Code. For convenience, those terms defined in the glossary are underlined in the text of the
Code.
1.4 Values that Support this Code
Practitioners from the global project management community were asked to identify the values that formed the
basis of their decision making and guided their actions. The values that the global project management community
defined as most important were: responsibility, respect, fairness, and honesty. This Code affirms these four values
as its foundation.
1.5 Aspirational and Mandatory Conduct
Each section of the Code of Ethics and Professional Conduct includes both aspirational standards and mandatory
standards. The aspirational standards describe the conduct that we strive to uphold as practitioners. Although
adherence to the aspirational standards is not easily measured, conducting ourselves in accordance with these is
an expectation that we have of ourselves as professionalsit is not optional.
The mandatory standards establish firm requirements, and in some cases, limit or prohibit practitioner behavior.
Practitioners who do not conduct themselves in accordance with these standards will be subject to disciplinary
procedures before PMIs Ethics Review Committee.

49
Comment: The conduct covered under the aspirational standards and conduct covered under the mandatory
standards are not mutually exclusive; that is, one specific act or omission could violate both aspirational and
mandatory standards.
CHAPTER 2. RESPONSIBILITY
2.1 Description of Responsibility
Responsibility is our duty to take ownership for the decisions we make or fail to make, the actions we take or fail to
take, and the consequences that result.
2.2 Responsibility: Aspirational Standards
As practitioners in the global project management community:
2.2.1 We make decisions and take actions based on the best interests of society, public safety, and the
environment.
2.2.2 We accept only those assignments that are consistent with our background, experience, skills, and
qualifications.
Comment: Where developmental or stretch assignments are being considered, we ensure that key
stakeholders receive timely and complete information regarding the gaps in our qualifications so that they may
make informed decisions regarding our suitability for a particular assignment.
In the case of a contracting arrangement, we only bid on work that our organization is qualified to perform and
we assign only qualified individuals to perform the work.
2.2.3 We fulfill the commitments that we undertake we do what we say we will do.
2.2.4 When we make errors or omissions, we take ownership and make corrections promptly. When we
discover errors or omissions caused by others, we communicate them to the appropriate body as soon
they are discovered. We accept accountability for any issues resulting from our errors or omissions and
any resulting consequences.
2.2.5 We protect proprietary or confidential information that has been entrusted to us.
2.2.6 We uphold this Code and hold each other accountable to it.
2.3 Responsibility: Mandatory Standards
As practitioners in the global project management community, we require the following of ourselves and our fellow
practitioners:
Regulations and Legal Requirements
2.3.1 We inform ourselves and uphold the policies, rules, regulations and laws that govern our work,
professional, and volunteer activities.
2.3.2 We report unethical or illegal conduct to appropriate management and, if necessary, to those affected by
the conduct.
Comment: These provisions have several implications. Specifically, we do not engage in any illegal behavior,
including but not limited to: theft, fraud, corruption, embezzlement, or bribery. Further, we do not take or abuse
the property of others, including intellectual property, nor do we engage in slander or libel. In focus groups
conducted with practitioners around the globe, these types of illegal behaviors were mentioned as being
problematic.
As practitioners and representatives of our profession, we do not condone or assist others in engaging in illegal
behavior. We report any illegal or unethical conduct. Reporting is not easy and we recognize that it may have
negative consequences. Since recent corporate scandals, many organizations have adopted policies to protect
employees who reveal the truth about illegal or unethical activities. Some governments have also adopted
legislation to protect employees who come forward with the truth.
Ethics Complaints
2.3.3 We bring violations of this Code to the attention of the appropriate body for resolution.
2.3.4 We only file ethics complaints when they are substantiated by facts.
Comment: These provisions have several implications. We cooperate with PMI concerning ethics violations
and the collection of related information whether we are a complainant or a respondent. We also abstain from
accusing others of ethical misconduct when we do not have all the facts. Further, we pursue disciplinary action
against individuals who knowingly make false allegations against others.
2.3.5 We pursue disciplinary action against an individual who retaliates against a person raising ethics
concerns.
CHAPTER 3. RESPECT
3.1 Description of Respect
Respect is our duty to show a high regard for ourselves, others, and the resources entrusted to us. Resources
entrusted to us may include people, money, reputation, the safety of others, and natural or environmental
resources.
50
An environment of respect engenders trust, confidence, and performance excellence by fostering mutual
cooperation an environment where diverse perspectives and views are encouraged and valued.
3.2 Respect: Aspirational Standards
3.2.1 We inform ourselves about the norms and customs of others and avoid engaging in behaviors they might
consider disrespectful.
3.2.2 We listen to others points of view, seeking to understand them.
3.2.3 We approach directly those persons with whom we have a conflict or disagreement.
3.2.4 We conduct ourselves in a professional manner, even when it is not reciprocated.
Comment: An implication of these provisions is that we avoid engaging in gossip and avoid making negative
remarks to undermine another persons reputation. We also have a duty under this Code to confront others who
engage in these types of behaviors.
3.3 Respect: Mandatory Standards
practitioners:
3.3.1 We negotiate in good faith.
3.3.2 We do not exercise the power of our expertise or position to influence the decisions or actions of others in
order to benefit personally at their expense.
3.3.3 We do not act in an abusive manner toward others.
3.3.4 We respect the property rights of others.
CHAPTER 4. FAIRNESS
4.1 Description of Fairness
Fairness is our duty to make decisions and act impartially and objectively. Our conduct must be free from
competing self interest, prejudice, and favoritism.
4.2 Fairness: Aspirational Standards
4.2.1 We demonstrate transparency in our decision-making process.
4.2.2 We constantly reexamine our impartiality and objectivity, taking corrective action as appropriate.
Comment: Research with practitioners indicated that the subject of conflicts of interest is one of the most
challenging faced by our profession. One of the biggest problems practitioners report is not recognizing when
we have conflicted loyalties and recognizing when we are inadvertently placing ourselves or others in a conflictof-interest situation. We as practitioners must proactively search for potential conflicts and help each other by
highlighting each others potential conflicts of interest and insisting that they be resolved.
4.2.3 We provide equal access to information to those who are authorized to have that information.
4.2.4 We make opportunities equally available to qualified candidates.
Comment: An implication of these provisions is, in the case of a contracting arrangement, we provide equal
access to information during the bidding process.
4.3 Fairness: Mandatory Standards
practitioners:
Conflict of Interest Situations
4.3.1 We proactively and fully disclose any real or potential conflicts of interest to the appropriate stakeholders.
4.3.2 When we realize that we have a real or potential conflict of interest, we refrain from engaging in the
decision-making process or otherwise attempting to influence outcomes, unless or until: we have made
full disclosure to the affected stakeholders; we have an approved mitigation plan; and we have
obtained the consent of the stakeholders to proceed.
Comment: A conflict of interest occurs when we are in a position to influence decisions or other outcomes on
behalf of one party when such decisions or outcomes could affect one or more other parties with which we
have competing loyalties. For example, when we are acting as an employee, we have a duty of loyalty to our
employer. When we are acting as a PMI volunteer, we have a duty of loyalty to the Project Management
Institute. We must recognize these divergent interests and refrain from influencing decisions when we have a
conflict of interest.
Further, even if we believe that we can set aside our divided loyalties and make decisions impartially, we treat
the appearance of a conflict of interest as a conflict of interest and follow the provisions described in the Code.
Favoritism and Discrimination
4.3.3 We do not hire or fire, reward or punish, or award or deny contracts based on personal considerations,
including but not limited to, favoritism, nepotism, or bribery.
51
4.3.4 We do not discriminate against others based on, but not limited to, gender, race, age, religion, disability,
nationality, or sexual orientation.
4.3.5 We apply the rules of the organization (employer, Project Management Institute, or other group) without
favoritism or prejudice.
CHAPTER 5. HONESTY
5.1 Description of Honesty
Honesty is our duty to understand the truth and act in a truthful manner both in our communications and in our
conduct.
5.2 Honesty: Aspirational Standards
5.2.1 We earnestly seek to understand the truth.
5.2.2 We are truthful in our communications and in our conduct.
5.2.3 We provide accurate information in a timely manner.
Comment: An implication of these provisions is that we take appropriate steps to ensure that the information
we are basing our decisions upon or providing to others is accurate, reliable, and timely.
This includes having the courage to share bad news even when it may be poorly received. Also, when
outcomes are negative, we avoid burying information or shifting blame to others. When outcomes are positive,
we avoid taking credit for the achievements of others. These provisions reinforce our commitment to be both
honest and responsible.
5.2.4 We make commitments and promises, implied or explicit, in good faith.
5.2.5 We strive to create an environment in which others feel safe to tell the truth.
5.3 Honesty: Mandatory Standards
practitioners:
5.3.1 We do not engage in or condone behavior that is designed to deceive others, including but not limited to,
making misleading or false statements, stating half-truths, providing information out of context or
withholding information that, if known, would render our statements as misleading or incomplete.
5.3.2 We do not engage in dishonest behavior with the intention of personal gain or at the expense of another.
Comment: The aspirational standards exhort us to be truthful. Half-truths and non-disclosures intended to
mislead stakeholders are as unprofessional as affirmatively making misrepresentations. We develop credibility
by providing complete and accurate information.
APPENDIX A
A.1 History of this Standard
PMIs vision of project management as an independent profession drove our early work in ethics. In 1981, the PMI
Board of Directors formed an Ethics, Standards and Accreditation Group. One task required the group to deliberate
on the need for a code of ethics for the profession. The teams report contained the first documented PMI
discussion of ethics for the project management profession. This report was submitted to the PMI Board of
Directors in August 1982 and published as a supplement to the August 1983 Project Management Quarterly.
In the late 1980s, this standard evolved to become the Ethics Standard for the Project Management Professional
[PMP ]. In 1997, the PMI Board determined the need for a member code of ethics. The PMI Board formed the
Ethics Policy Documentation Committee to draft and publish an ethics standard for PMIs membership. The Board
approved the new Member Code of Ethics in October 1998. This was followed by Board approval of the Member
Case Procedures in January 1999, which provided a process for the submission of an ethics complaint and a
determination as to whether a violation had occurred.
Since the 1998 Code was adopted, many dramatic changes have occurred within PMI and the business world. PMI
membership has grown significantly. A great deal of growth has also occurred in regions outside North America. In
the business world, ethics scandals have caused the downfall of global corporations and non-profits, causing public
outrage and sparking increased government regulations. Globalization has brought economies closer together but
has caused a realization that our practice of ethics may differ from culture to culture. The rapid, continuing pace of
technological change has provided new opportunities, but has also introduced new challenges, including new
ethical dilemmas.
For these reasons, in 2003 the PMI Board of Directors called for the reexamination of our codes of ethics. In 2004,
the PMI Board commissioned the Ethics Standards Review Committee [ESRC] to review the codes of ethics and
develop a process for revising the codes. The ESRC developed processes that would encourage active
participation by the global project management community. In 2005, the PMI Board approved the processes for
revising the code, agreeing that global participation by the project management community was paramount. In
2005, the Board also commissioned the Ethics Standards Development Committee to carry out the Board-approved
52
process and deliver the revised code by the end of 2006. This Code of Ethics and Professional Development was
approved by the PMI Board of Directors in October 2006.
A.2 Process Used to Create This Standard
The first step by the Ethics Standards Development Committee [ESDC] in the development of this Code was to
understand the ethical issues facing the project management community and to understand the values and
viewpoints of practitioners from all regions of the globe. This was accomplished by a variety of mechanisms
including focus group discussions and two internet surveys involving practitioners, members, volunteers, and
people holding a PMI certification. Additionally, the team analyzed the ethics codes of 24 non-profit associations
from various regions of the world, researched best practices in the development of ethics standards, and explored
the ethics-related tenets of PMIs strategic plan.
This extensive research conducted by the ESDC provided the backdrop for developing the exposure draft of the
PMI Code of Ethics and Professional Conduct. The exposure draft was circulated to the global project management
community for comment. The rigorous, standards development processes established by the American National
Standards Institute were followed during the development of the Code because these processes were used for PMI
technical standard development projects and were deemed to represent the best practices for obtaining and
adjudicating stakeholder feedback to the exposure draft.
The result of this effort is a Code of Ethics and Professional Conduct that not only describes the ethical values to
which the global project management community aspires, but also addresses the specific conduct that is
mandatory for every individual bound by this Code. Violations of the PMI Code of Ethics and Professional Conduct
may result in sanctions by PMI under the ethics Case Procedures.
The ESDC learned that as practitioners of project management, our community takes its commitment to ethics very
seriously and we hold ourselves and our peers in the global project management community accountable to
conduct ourselves in accordance with the provisions of this Code.
APPENDIX B
B.1 Glossary
Abusive Manner. Conduct that results in physical harm or creates intense feelings of fear, humiliation,
manipulation, or exploitation in another person.
Conflict of Interest. A situation that arises when a practitioner of project management is faced with making a
decision or doing some act that will benefit the practitioner or another person or organization to which the
practitioner owes a duty of loyalty and at the same time will harm another person or organization to which
the practitioner owes a similar duty of loyalty. The only way practitioners can resolve conflicting duties is to
disclose the conflict to those affected and allow them to make the decision about how the practitioner
should proceed.
Duty of Loyalty. A persons responsibility, legal or moral, to promote the best interest of an organization or
other person with whom they are affiliated.
Project Management Institute [PMI]. The totality of the Project Management Institute, including its
committees, groups, and chartered components such as chapters, colleges, and specific interest groups.
PMI Member. A person who has joined the Project Management Institute as a member.
PMI-Sponsored Activities. Activities that include, but are not limited to, participation on a PMI Member
Advisory Group, PMI standard development team, or another PMI working group or committee. This also
includes activities engaged in under the auspices of a chartered PMI component organizationwhether it
is in a leadership role in the component or another type of component educational activity or event.
Practitioner. A person engaged in an activity that contributes to the management of a project, portfolio, or
program, as part of the project management profession.
PMI Volunteer. A person who participates in PMI-sponsored activities, whether a member of the Project
Management Institute or not.

53
PMI Certification Application/Renewal Agreement

1)
I agree to satisfy and conduct myself in accordance with all PMI certification program policies and
requirements, including this Agreement and the PMI Code of Ethics and Professional Conduct (as they may be
revised from time to time); and I shall maintain confidentiality of PMI examination questions and content.
Furthermore, I agree not to discuss, debrief or disclose, in any manner, the specific content of PMI
examination questions and answers, to any individual.
2)
I agree that I shall at all times act in a truthful and honest manner and provide truthful and accurate
information to PMI. I agree that any intentional or unintentional failure to provide true, timely and complete
responses to questions in this application or renewal form may lead to further investigation and/or sanctions
by PMI. I also agree to promptly report to PMI any possible violations of the terms of this Agreement or the
PMI Code of Ethics and Professional Conduct by PMI members or by persons who have applied for a PMI
credential or have been awarded a credential by PMI.
3)
I agree to notify the PMI Certification Department in a timely manner of changes concerning the information I
have provided, including my current address and telephone number.
4)
I have reported, and will continue to report, to the PMI Certification Department, within sixty (60) days of
occurrence, any matters, proceedings, lawsuits, settlements and/or other agreements, administrative agency
actions, or organizational actions relating to my profession or occupation, including all complaints relating to
my professional activities as a project management practitioner, and matters or proceedings involving, but not
limited to certification, credentialing, malpractice, disciplinary ethics or similar matters. I also agree to
promptly report, within sixty (60) days of occurrence, any felony criminal charges, convictions, or plea
agreements or other criminal charges, convictions, or plea agreements relating to acts of dishonesty or
unethical conduct.
5)
I agree that if my compliance with any of the terms of this agreement requires or includes an explanation and
supporting documents, I will provide a complete and accurate explanation and true copies of the materials to
the PMI Certification Department with this application.
6)
I agree that the PMI Certification Department has the right to communicate with any person, government
agency or organization to review or confirm the information in this application or any other information related
to my application for PMI credentialing. Further, I agree to and authorize the release of any information
requested by the PMI Certification Department for such review and confirmation.
7)
I agree that the PMI credential status does not imply licensure, registration or government authorization to
practice project management or to engage in related activities.
8)
I agree that all materials that I submit to the PMI Certification Department become the property of the PMI
Certification Department, and that the PMI Certification Department is not required to return any of these
materials to me.
9)
I agree that upon achieving the PMI credential, my name may be posted on the PMI website as part of an
Online Registry to be created and maintained by PMI.
10) I agree that information related to my participation in the PMI certification process may be used in an
anonymous manner for research purposes only.

11) I agree that all disputes relating in any way to my application for a PMI credential and/or my involvement
generally in a PMI certification program, will be resolved solely and exclusively by means of PMI Certification
Department policies, procedures and rules, including the Appeals Process.
12) PMI reserves the right to suspend or revoke the credential of any individual who is determined to have failed
to uphold, or otherwise breached this Agreement, or committed a violation of the PMI Code of Ethics and
Professional Conduct.
13) I release and indemnify PMI and the PMI Certification Department from all liability and claims that may arise
out of, or be related to, my project management and related activities.

14) I hereby release, discharge and indemnify PMI, its directors, officers, members, examiners, employees,
attorneys, representatives, agents and the PMI Certification Department from any actions, suits, obligations,
damages, claims or demands arising out of or in connection with this application, the scores given with respect
to the examination or any other action taken by PMI with regard to credentialing, testing and professional
development including, but not limited to, all actions related to ethics matters and cases. I understand and
agree that any decision concerning my qualification for any credential, as well as any decisions regarding my
continuing qualification for any credential and my compliance with the PMI Code of Ethics and Professional
Conduct, rest within the sole and exclusive discretion of PMI, and that these decisions are final.
This Agreement may be updated or revised from time to time. It is your responsibility to obtain the most up-to-date copy online.
Document last updated March 2007.
54

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Continuing Certification Requirements (CCR) Program .......................................................35

How to Use this Handbook

PMI CONTACT INFORMATION

Use the Online Continuing Certification Requirements (CCR) system

PMI-PBA Handbook revised 26 June 2015

About PMIs Certification Program

Certified Associate in Project Management (CAPM) certification

Reviewing Education and Experience A combination of education and/or experience in project

PMI-PBA Handbook revised 26 June 2015

Overview of the PMI-PBA Credential

PMI-PBA Handbook revised 26 June 2015

Overview of the PMI-PBA Credential

PMI-PBA Handbook revised 26 June 2015

Overview of the PMI-PBA Credential

PMI-PBA Handbook revised 26 June 2015

Overview of the PMI-PBA Credential

Hours must have

This experience must

Hours must have

This experience must

PMI-PBA Handbook revised 26 June 2015

PMI-PBA Application & Payment

Once you start an

You can also use the online certification system to:

View your submitted application

PMI-PBA Handbook revised 26 June 2015

PMI-PBA Application & Payment

General Project Experience

PMI-PBA Handbook revised 26 June 2015

PMI-PBA Application & Payment

PMI Registered Education Providers (R.E.P.s)*

The following education does not satisfy the training requirements:

PMI chapter meetings*

PMI-PBA Handbook revised 26 June 2015

PMI-PBA Application & Payment

PMI-PBA Handbook revised 26 June 2015

PMI-PBA Application & Payment

PMI Member Status

Computer-based testing (CBT)

CCR certification renewal

PMI-PBA Handbook revised 26 June 2015

PMI-PBA Application & Payment

Method for sending payment

Online certification system or postal mail to PMI

Postal mail to PMI

Postal mail to PMI

Contact customercare@pmi.org for details

Examination scheduling instructions to help you schedule your examination.

PMI-PBA Handbook revised 26 June 2015

PMI-PBA Application & Payment

PMI-PBA Handbook revised 26 June 2015

PMI Audit Process

Copies of your diploma/global equivalent.

PMI-PBA Handbook revised 26 June 2015

Exam Policies & Procedures

Allotted Examination Time

PMI-PBA Handbook revised 26 June 2015

Exam Policies & Procedures

Domain 2: Planning (6 tasks)

Domain 3: Analysis (8 tasks)

Domain 4: Traceability and Monitoring (5 tasks)

Domain 5: Evaluation (4 tasks)

PMI-PBA Handbook revised 26 June 2015