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The implementation of the Care Act and
changes to state pensions and welfare
benefits are likely to increase the
demand from seniors for information on
Convenient
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Keeping social
Lifelong learning
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Volunteers wanted!
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Who we are
Contents
Letters
Agenda editorial
Dear Staywell
I just wanted to thank you for all your assistance
with helping us complete the Attendance
Allowance forms on behalf of my mother.
We recently received notification from the
DWP that my mothers application has been
successful. She has been approved to receive
the higher rate payment which will be of
considerable assistance to her.
Your offices very kindly provided other
guidance and advice when I first rang up and
I will be following up on other areas as may
be relevant.
Change is needed
Welcome to this special edition of agenda news, which has
been produced in partnership with Kingston Councils Public
Health team. Inside this bumper edition you will find lots of
information about local health, care and leisure services and
where you can access them.
Often our older people are spoken about in a negative
way, they are frequently blamed for the problems of the
NHS and for the rising costs of the welfare bill but the
reality is that more people in later years are healthier and
fitter than ever before.
The changing nature of our population, with its changing
demographic, means the way services are run and
accessed also has to change. Unfortunately much of the
nations approach to health care and support has been the
same for decades.
Here in Kingston there is recognition that change needs to
happen and there is a commitment to move beyond the
rhetoric, bringing health and social care together to ensure
these services work better for local people. A major new
initiative, under the banner Kingston Coordinated Care, is
focusing on improving the customers experience of accessing
care, and also on whats needed to support a vision of active
and supportive communities, as well as transforming the way
services are commissioned; this signals the biggest change in
community health and social care services in Kingston in the
last 20 years (see page 2 for more detail).
By working with the Council to bring you this edition of
agenda news we hope to make sure that many more people
can easily get the information they need about local services.
One year on
It has been a year since Age Concern Kingston upon Thames
became Staywell. Changing our name was an important
development for our organisation. There were a number of
reasons why we did this, most importantly of all because
people told us the old name did not reflect the changing
nature of ageing and the issues that affect people today.
One year on we can say the new name has been very
successful. Over the last year Staywell has continued to evolve
and develop and the fact that today we support and help
more people than ever before shows that this change was
indeed the right thing to do.
What do you think? Get in touch and let us know
agenda@staywellservices.org.uk
l3
eating
Keeping active Healthy
When we start exercising, we naturally find we want to eat healthier food. Eating
means youre likely to feel more energetic, stay active for longer and protect
and managing well
yourself against illness. Healthy eating can also help you to manage your weight
or lose weight, and even a small amount of weight loss can help to improve your
your weight
health, including helping to lower your blood pressure and cholesterol levels.
Keeping active is the key to
staying fit, mobile and
independent. Regular exercise
can help reduce the impact
of diseases like osteoporosis,
diabetes, high blood pressure,
heart disease and stroke, and
can also reduce arthritisrelated pain, improve sleep,
prevent falls and fractures,
and improve low mood and
memory. The good news is
that any exercise is beneficial
for you, so finding things that
can be part of your everyday
routine, like walking to the
shops, or things that are fun,
such as dancing or playing
bowls, make it easy and
enjoyable to do. Contact your
local leisure or community
centre to see what theyve got
on, or if possible see if you can
find an activity to do with
friends or other people such
as walking and dancing.
Check out the programmes below and start your healthier life today by giving
one of them a call.
Get Active
Get Active is an exercise programme offered to Kingston
Borough residents who are referred by their GP or another health professional.
It is a structured 12 week exercise programme that offers a series of one-to-one
sessions with a qualified exercise specialist. You will benefit from a personalised
training programme to suit your ability and will be given on-going support by your
instructor throughout the programme. Activities featured in the Get Active
programme can include easy pilates or aquacise. There is also a women only gym,
active gardening and swimming.
This is a great programme with fantastic results. One man saw his blood
pressure drop dramatically and Vivian felt her mobility and flexibility had
improved since doing the programme. She explained how she felt at ease in the
gym and how there was a friendly and supportive atmosphere between anyone in
the gym, whatever their age: Theyve got a broad range of people they cater for.
You know... you think a gym is going to be full of fit young people! But there are all
sorts of people who go disabled people, young people, old people. I thought
that was nice actually, being with the younger people as well when youre doing
exercises! You know, its a sort of camaraderie and theyre always very friendly,
You can see a Get Active instructor in each of the Boroughs five leisure centres:
l Kingfisher Leisure Centre
l Malden Centre
l YMCA Hawker Centre
l Tolworth Recreation Centre, and
l YMCA Surbiton.
Each session is offered at a reduced rate and those who complete the 12 weeks
course are offered a reduced gym membership at the centre they attended.
Speak to your GP to take part, or call the Get Active team.
Telephone: 020 8547 6666 Email: getactive@kingston.gov.uk
www.kingston.gov.uk
Fit as a Fiddle
Staywells holistic exercise and healthy
eating programme, Fit as a Fiddle, is free
to all over 50s in the Kingston Borough.
The courses last 6 weeks and offer a
choice of gentle activities such as chair
based exercise or body balance; or more
active exercises such as Nordic walking,
aquacise and occasionally cycling. You
wont be expected to do more than you
feel comfortable with, and all sessions
are followed by a healthy eating and
weight loss workshop. And its not just
about the health benefits, its sociable
and fun too!
Telephone: 020 8942 8256
Email: grace.shorthouse@
staywellservices.org.uk
www.staywellservices.org.uk/help/
fit-fiddle/
special Feature
Leisure Centres
If you dont like the idea of an organised activity there are a number of leisure
centres and sports facilities in the Royal Borough of Kingston for residents. If you live
in the Borough and are over 60 years old, you can apply for an Active Kingston Card.
This entitles you to a subsidised membership and use of all the leisure centre
facilities listed below. There are occasional special offers with individual classes as
well, but check in advance as costs vary with each centre and class. You will have to
be trained how to use the equipment in each centre, for health and safety reasons.
You can find more information about these centres through the following contacts:
Kingfisher Leisure Centre
Fairfield Road, Kingston upon Thames, KT1 2PY.
Telephone: 020 8546 1042
www.placesforpeopleleisure.org/centres/kingfisher-leisure-centre/
Kingsmeadow Fitness and Athletics
422a Kingston Road, Kingston upon Thames, KT1 3PB
Telephone: 020 8547 2198
www.placesforpeopleleisure.org/centres/kingsmeadow-fitness-and-athletic/
Maldon Centre
Blagdon Road, New Maldon, KT3 4AF
Telephone: 020 8336 7770
www.placesforpeopleleisure.org/centres/malden-centre/
Tolworth Recreation Centre
Fullers Way, North Tolworth, KT8 7LQ
Telephone: 020 8391 7190
www.placesforpeopleleisure.org/centres/tolworth-recreation-centre/
YMCA Hawker Centre
Lower Ham Road, Kingston, KT2 5BH
Telephone: 020 8296 9747
Email: info@hawker.ymcslsw.org
www.ymcalsw.org/ymca-hawker/
YMCA Surbiton
49 Victoria Road, Surbiton, KT6 4NG
Telephone: 020 8390 0148
Email: info@surbiton.ymcalsw.org
www.ymcalsw.org/ymca-hawker/
There is so much to gain from getting active and enjoying a healthy diet. Just one small change can lead to a wealth
of benefits from improved health to increased energy, to the joy of trying something new and making new friends.
Call one of the organisations above and take that first step today.
l5
Keeping social
MIND Mental Health Charity
Telephone: 020 8255 3939
www.mindinkingston.org.uk
Multiple Sclerosis Society
www.mssociety.org.uk
The Friends of Kingston Hospital
www.thefriendsofkingstonhospital.co.uk
Kingston Horticultural Society
www.khs-rbk.org.uk/
Healthwatch Kingston
www.healthwatch
kingstonuponthames.org.uk
Volunteering
Volunteering is a great way to make
social contact, while doing something
fulfilling to help others in the
community. It can be the perfect way to
keep up skills following retirement, or
even to learn new skills. Ive developed
good people skills and have given
something back to the community, said
Staywell volunteer, Jonathon. Its really
built my confidence and Ive made good
social relationships.
Go Kingston Volunteering matches
volunteers with places that need
volunteers. Contact them for a chat and
see what is on offer.
Go Kingston Volunteering
Siddeley House, 50 Canbury Park Road,
Kingston upon Thames, KT2 6LX
Telephone: 020 8255 8685 Email:
info@gokingstonvolunteering.org.uk
www.gokingstonvolunteering.org.uk.
These organisations offer a wide range of
volunteering opportunities, so contact
them direct to find out whats on offer.
Staywell
Telephone 020 8942 8256
Email hello@staywellservices.org.uk
www.staywellservices.org.uk
Cancer Research
Telephone: 020 8541 5268
www.cancerresearchuk.org/support-us/
special Feature
Lifelong learning
familiar with computers, internet, email,
online shopping and so much more.
They also have 4 sessions of IT Buddies
where people can drop in to get help
with basic computer issues and queries
as well as signing up to free online
computer courses.
Telephone: 020 8547 5006
www.kingston.gov.uk/libraries
Getting online
Getting online can feel quite daunting,
but Community Connected is
committed to supporting people to
be more comfortable with using
computers, getting online and using
the Internet. If you have ever felt too
embarrassed to ask for help using a
computer, then come to Community
Connected for help.
They run a regular training session
on the Cambridge Road Estate called
Technology Thursday every two weeks
from 1-5pm. Its a drop-in session where
you find staff and volunteers who know
everything about computers and are
ready to help you. Community
Connected has recently started working
out of Surbiton Tolworth library.
If you live in Kingston Borough you can
also apply for a refurbished no cost or
low cost computer and a member of
staff will help you set it up at home.
Telephone: 020 8255 8040
Email: info@communityconnected.org.uk
Kingston Libraries
Kingston Borough has seven libraries
providing a full range of services,
including reading groups and book
sets. There are various classes which
include poetry and writing amongst
others. They can also help you get
online. They run Silver Surfer Sessions
aimed at helping older people to get
Kingston Museum
Kingston Museum offers a rich variety
of interesting exhibitions. You can
become a member or a volunteer, and
the museum is open on Tuesdays,
Fridays and Saturdays 10-5pm.
Kingston Museum, Wheatfield Way,
Kingston upon Thames KT1 2PS
Tel: 020 8547 5006
Email: kingston.museum@rbk.kingston.
gov.uk
www.kingston.gov.uk/museum
l7
Take notice
Learn
Be active
Give
special Feature
A chat can be
incredibly uplifting
Books on Prescription
The libraries hold various self help
books for mental health and dementia
awareness. The books have all been
recommended by health professionals
and you can choose to read the whole
book or focus on the parts that seem
relevant to you. Visit your local library
to find out what they have available.
l9
Losing
someone
you care
about
Bereavement is something that most
people will experience during their
lives, and as we get older, we are
likely to experience it more often.
The loss of a friend, partner, or family
member can be devastating and we
will all react to this experience in
different ways.
You may feel a wide range of
emotions from shock to loss; disbelief
to anger. If you have lost a partner you
may be worried about the future and
how you are going to manage without
them. Many people find that they can
gain enough support from family,
friends and neighbours to get through
this difficult time but if you feel you
would like to talk to someone about
your loss and how you are feeling there
are a range of local services that you
can easily access.
Support groups
and counselling
special Feature
Staywell
Staywell has a dedicated Information
Advice & Advocacy service, offering
free, quality assured, and impartial
advice on a range of issues. This
confidential service can help you to
maximise your income by guiding you
through the benefits labyrinth, as well
as assisting with other money matters.
Last year alone, Staywell helped
service users apply for income and
benefits worth over 680,000. One
service user was thrilled by the outcome
of Staywells support: Thank you for
all your help and advice regarding my
husbands application for an attendance
allowance. He has secured a payment of
some 54 per week which will be very
useful to us. The lady who came round
to help us complete the application
form was absolutely brilliant and
without her help Im sure nothing would
have happened. As she said, she has
done this many times before and knew
the ropes.
Age UK
Age UK have designed a Benefits Quiz
to help people work out if they are
eligible for any financial assistance.
Look under Money Matters on their
website to find the quiz.
www.ageuk.org.uk
Kingston Council
Revenue and Benefits
Kingston Council has an advice line
for help and advice for benefits, rents
and bills.
Kingston Council Revenue and Benefits,
Guildhall 2, High Street
Kingston upon Thames KT1 1EU
Tel: 020 8547 5007
www.kingston.gov.uk
Kingston
Interpreting Service
Kingston Council provides an
interpreting service for use with a range
of issues including financial issues. You
can book an appointment by telephone
or using the online form on the website.
Kingston Interpreting Service
Guildhall 2, High Street
Kingston upon Thames KT1 1EU
Telephone: 020 8547 5822
Email: kis@kingston.gov.uk
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special Feature
Reporting uneven
pavements
With so many beautiful trees lining our
streets, its inevitable we will end up
with some cracked pavements as the
roots grow. If you spot any uneven
pavements or pathways, then contact
Kingston Borough Council so they can
organise repairs. You can do this online,
by phone or in person at the Councils
information and advice centre at:
Guildhall 2, High Street
Kingston upon Thames KT1 1EU
Telephone: 020 8547 5000
www.kingston.gov.uk
Affordable transport
Often the need for transport creates
a real barrier for older people getting
out, and as we know, that can lead to
feelings of loneliness and isolation.
If you find it difficult to find the extra
money to pay for transport, then
Kingston Boroughs London Taxicard
Scheme can help.
London Taxicard provides subsidised
door-to-door transport in taxis and
private hire vehicles for people who
have serious mobility difficulties or a
visual impairment. Substantial subsidies
are allowed with a minimum fare of
2.50. Residents speak very highly of this
service as it has made such a positive
impact on their lives. London Taxicard
Scheme has a great website with a list of
Frequently Asked Questions (FAQs) to
help you understand this service. To
apply contact:
The Royal Borough of Kingston
Customer Contact Centre, Guildhall 2,
High Street, Kingston KT1 1EU
Tel: 020 8547 5005, 0845 415 4156 or
020 7934 9791
Email: taxicard@londoncouncils.gov.uk
www.londoncouncils.gov.uk/services/
taxicard
Staying safe on
your doorstep
Theres nothing quite like the feeling of
security we get from being inside our
own homes. However, its prudent to be
able to identify rogue traders, bogus
callers or scammers who may
Rogue Traders
A rogue trader is someone who comes
to your door and puts you under
pressure to buy a service, like mending
a slipped tile on your roof, or goods at a
special price for that day only. Some
may even ask for your bank details.
They can be very convincing but the
best way to deal with this is to say you
do not buy goods or services at the
door. You can get a sticker from
Kingston Borough Council Trading
Standards to put on your door saying
this, which might stop a rogue trader
from knocking. Email: trading.
standards@kingston.gov.uk
Make sure you use services from
reputable companies that have been
recommended to you by a friend or
professional organisation. The
following organisations provide you
with a list of relevant trades people
who have been vetted, and operate
to a Code of Best Practice.
Staywell
Tel: 020 8942 8256
www.staywellservices.org.uk
Trustmark
Tel: 01344 666104
www.trustmark.org.uk
Buy with Confidence
Tel: 03454 040506
www.buywithconfidence.gov.uk
Bogus callers
Bogus callers, sometimes known as
conmen or doorstep thieves, are people
who try to trick their way into your home
with the intention of either stealing
money or property, or of conning you
into paying them money. Working in
pairs, one will try to distract you, while
the other may enter your home.
You can avoid falling victim to this by
having a chain lock put on your door.
Scammers
Criminals often send letters, texts and
emails to people, or phone them asking
them to donate money to a worthy
cause, or to invest in something which
will make a fortune for them further
down the line.
It may seem impolite to you, but do
not respond to these requests for your
money, and report them to the police
at www.actionfraud.police.uk.
Victim Support can advise you if you
feel you have been affected by a
doorstep scam. Tel: 0845 30 30 900 9am
9pm weekdays and 9am 7pm at
weekends. Email: supportline@
victimsupport.org.uk
Age UK has a very informative website
that can help you protect yourself
against these scams: www.ageuk.org.uk
You can also find helpful information
on Kingston Borough Councils website:
www.kingston.gov.uk
l 13
Support at Staywell
Staywells Raleigh House has an
excellent support programme for
people living with dementia and their
carers. In addition to the usual services
provided Monday to Friday, they
organise a monthly Saturday lunch
club specifically for people with
dementia and their carers, as well as
providing counselling services and
advice and support. This is how
Staywell have helped Ken who cares
for his wife Joyce who was diagnosed
with dementia in 2007.
Ken started bringing Joyce to Raleigh
House day centre in May 2010, initially
for one day a week, soon increasing
it to two days. He hadnt originally
planned to join the centre himself but
he was so impressed with the facilities
and the opportunities to socialise that
he decided to become a member too.
It gives him a break from caring for his
wife, knowing that she is being looked
after in the same space should she
need him. Ken enjoys the weekly
discussion group, but can often be
found in a quiet place reading he
loves to read but is unable to do so at
home. Ken says that coming to Raleigh
House is the best thing he has ever
done for both him and his wife.
Staywell, Raleigh House
14, Nelson Road,
New Malden KT3 5EA
Telephone: 020 8942 8256
Email: admin@staywellservices.org.uk
www.staywellservices.org.uk
special Feature
Healthy
lifestyle
services
In Kingston we
have a range of
healthy lifestyle
services and
programmes
to help with all
your healthy lifestyle goals. The
healthy lifestyles booklet is available if
you would like further information.
Telephone: Healthy Lifestyles Helpline
0800 028 8694 or 020 8547 6815
Email: healthy.lifestyles@kingston.gov.uk
Kingston at Home
The purpose of the Kingston at Home
programme is to enable people with
long-term conditions to live at home
for longer by improving the care and
support they receive. The essence of
the programme is to provide multiskilled care teams to support people
with long-term conditions and ensure
they get the best service possible for
them, enabling them to stay at home
for as long as possible. If you would like
more information, contact
communications@kingstonccg.nhs.uk.
Repeat dispensing
If youre regularly prescribed medicines,
your pharmacist can offer repeat
dispensing services, which means
fewer trips to the GP just to get another
prescription. Ask your GP or pharmacist
about this service.
l 15
Managing at home
A little practical help
Sometimes we could all do with a
little extra help at home and that can
be especially true for those living with
a physical or mental health condition
such as dementia. You might need
help with washing and dressing
perhaps, or keeping on top of the
housework, managing your finances
and maybe you need some help to
get out and about. There are a range
of services within the Borough that
can help you.
Mrs Smith who lives in a small flat in
Kingston says: I was really needing
help but felt too proud to ask anyone.
I spoke to Carol, my daughter, and we
agreed she would call Social Services.
They were very helpful and they
arranged for a social worker to come
to see me at a time my daughter could
be there too.
The social worker arranged for a carer
to come in the morning and evening to
help me, which has been a real help and
enabled me to keep my independence
and not rely on my daughter so much.
Ive also been feeling rather lonely since
my husband died and wanted to meet
other people so I was pleased when I
found out that I could be picked up and
taken to Raleigh House every week.
Adult Social Care can provide care
and support services if you are an
adult, living within the borough, and
l have difficulties relating to illness
or being older
l have a sight, hearing or physical
impairment
l have mental health difficulties
l have a learning disability
l have drug or alcohol problems
l have serious and long-term health
problems including HIV and AIDS
Occupational Therapy
special Feature
Safeguarding
If you are worried about yourself or
a family member or friend being
at risk of abuse or neglect, or feeling
threatened, there is help available.
Kingston Councils Safeguarding
Team support people to help keep
them safe and free from abuse. If
the danger is imminent, contact the
Police or Emergency services on
999. Otherwise contact the
Safeguarding team for help:
Telephone: 020 8547 4735
Email: adult.safeguarding @
kingston.gov.uk
Day centres
There are several day centres in
Kingston where there is a lively,
friendly atmosphere specially
designed for older residents. They
are great places to make new friends
and enjoy the company of others,
keep up with hobbies and provide
an appetising range of drinks, snacks
and meals. They offer a variety of
services and activities such as:
l hairdressing
l podiatry
l exercise classes
l befriending service
l art and craft activities
l entertainment
l social activities
l advice and information
l discussion groups
l computer support
l Sunday lunch
Milaap Centre
Murray House, Acre Road
Kingston, KT2 6EE
Tel: 020 8547 2887
Email: info@milaapcentrekingston.org.uk
l 17
Taking
the stress
out of
house
clearing
It was a difficult day when we knew
wed have to clear our mothers
home as she was to move into a
long-term care home, with little
more than her personal belongings.
We wanted the removal company to
be sensitive to the fact that the
contents werent just things to be got
rid of, they held decades of precious
memories and love, said Gerald
Robinson of Weybridge.
We were so relieved when we were
put in touch with Kingston Community
Furniture. Like many companies, they
offered us a house clearance service,
but unlike the other companies, they
had an incredibly sensitive approach.
They understood what an emotionally
difficult time it was for us all, and
treated us as real people, not just
names on a job sheet.
Adrian Collins, Service Manager of
Kingston Community Furniture
commented, As we all know, moving at
the best of times is one of the most
stressful things we do in life. So, when
you add the extra emotional stress of a
major life change, such as bereavement,
economic crisis or going into long-term
care, a move can be a breaking point.
At Kingston Community Furniture,
we have over 10 years experience of
dealing with this type of situation. We
understand the difficulties such moves
can create and are equipped to deal
with them sensitively and respectfully.
Home adjustments
We can also help if you just need to
make a few adjustments in your home
after a spell in hospital, such as bringing
your bed downstairs. Whatever your
needs, you can trust in us to do it well
and sensitively, continues Adrian.
Staywells Housing Choices service now
works with Kingston Community
Furniture to provide a full package of
advice and support, so if youre thinking
of moving or downsizing, give them a
call on 020 8942 8256.
Join our marvellous team of staff and volunteers see the back page
for opportunities.
Kingston Community Furniture is part of Staywell, Charity No. 299988.
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stay well
services that change lives
Volunteers wanted!
Join our dedicated team of staff and volunteers and make a real difference to real
lives. For most of the roles, no experience is necessary as we will give you all the
training you need to fulfil your role well. And its not all about work, theres plenty
of fun, friendship and team spirit to be enjoyed too. Angela Peter, a volunteer at
Staywell for over 12 years said, Being with people and working with people is a
great joy I get life out of that!
Anyone can volunteer: any age, any background, currently employed, retired or
looking for work. You may be able to commit to three days a week or as little as a few
hours a month. Whatever your interests or situation, there could be a role for you.
Phoneline advisor
Receptionist
Musicians
Befriender
Support isolated or lonely people by
visiting them regularly in their home
engaging in conversation, board
games and other social activities.
Community support
volunteer
Help people stay independent at
home by visiting them to help with
practical tasks and provide some
social support.