D AVID M AHONEY

12 Kelmar Avenue • Malvern, PA 19355

mahoney.tech@gmail.com • 610.731.4609

S YSTEM A DMINISTRATOR  N ETWORK A DMINISTRATOR

Track record of excellence managing enterprise systems

Microsoft-certified systems and network management professional offering more than eight years of
experience installing, improving, and supporting LAN/WAN, IP, and VoIP networks. Solid
background end-to-end infrastructure build and expansion projects including server/switch build,
configuration, and installation and go-live support. Proven successes improving systems
performance and reducing administrative inputs through process automation, systems
enhancement, and resolution of chronic performance issues.

Highlights of Expertise:
• Systems Management
• Deployments & Installations
• Migrations & Moves
• Technology Planning
• VMware 4 • Tiers I/II/III Support
• Backup & Recovery • Server Maintenance
• Group Policy Deployment • Software Testing
• Technical Documentation • Enterprise Systems

Technical Proficiencies:
Certifications: MCP, Network+
Platforms: MS Server 2003, Windows XP, Windows 7, Linux, VMware 3.5/4
Technologies: ACL, VLAN, EIGRP, OSPF, RIP, Layer 2/3 protocols ,DHCP, DNS, DMZ, NAT,
VPN, VoIP
Tools: Active Directory, Blackberry Enterprise Server, Group Policy Management, MS
Exchange 2007, MS Virtual Server 2005, WSUS, MS Office Suite, Symantec
Backup Exec, Veritas Replication Exec
Database: SQL Server 2005, Visual Fox Pro
Hardware: Cisco switches and routers, HP/Dell/IBM desktop equipment, tape drives,
Avaya/NEC IP phones, security cameras, DVR system
Scripting: Kix, VBScript, WMI

PROFESSIONAL EXPERIENCE
JEVS HUMAN SERVICES, Philadelphia, PA 2008 – Present
Systems Support Specialist
Manage ten server, 300+ user, LAN in 15-site agency across greater Philadelphia including Active
Directory, DNS, DHCP, VoIP phone system, WSUS, Symantec Antivirus, and Group Policy
Management - Ensure maximum uptime and optimal performance across all servers, switches,
security systems, and phone systems. Install and maintain Cisco and Dell switches. Administer role-
based security and permissions, backup policies, and service pack/software upgrade installation.
Create all images for various desktop equipment. Lead MSI packaging, slipstreaming, and other
upgrade deployments throughout the agency. Partner with vendors to test and deploy third-party
enterprise applications and tools.
Selected Contributions:
• Migrated local network environment to VMware with minimal disruption to production
operations.
• Authored scripts using VBScript, WMI, and Kix that automated routine tasks and ensured
greater levels of reliability.
…continued…
 DAVID MAHONEY • Page 2

• Inventoried all capital assets at site.

• Configured PXE server for faster imaging.
• Created multiple MSI packages to deploy various software agency-wide.
• Built and deployed new DC.
• Authored procedural and process documentation ensuring currency and accuracy of technical
body of knowledge.
• Teamed with vendors for enterprise application upgrades, disaster recovery planning and
licensing.

INTERPHASE SYSTEMS, Chadds Ford, PA 2007 – 2008

Desktop Technician
Supported 2000+ users in IBM environment with Active Directory, BES, and Avaya IP issues
ensuring point of contact resolution. Provided IMAC support; ghosted laptops and desktops and
installed printers. Resolved software conflicts, performed troubleshooting and install patches and
hot fixes. Provided 24/7 on-call executive support.

CANON TECHNOLOGY SOLUTIONS, Conshohocken, PA 2006

Field Technician
Provided onsite support to various customers across Pennsylvania including SEI Investments and
AAA Mid-Atlantic. Installed printers, performed systems troubleshooting, and upgraded equipment.
Key Contribution:
• Provided service for any and all companies with Canon service contracts in position requiring
nearly 100% travel.

PATRIOT TECHNOLOGIES, King of Prussia, PA 2005 – 2006

Desktop Technician
Served as technical support for 7000+ Wyeth Pharmaceuticals users in HP environment for
hardware, software, and connectivity issue resolution.
Key Contribution:
** ** ** **
~ Additional support experience as Desktop Technician with American Canine Association and as
Helpdesk Technician with the U.S. Agency for International Development ~

EDUCATION AND TRAINING

B.S. in Information Systems – Networking Concentration (Expected 01/2012)
STRAYER UNIVERSITY, Trevose, PA
A. S. Degree
ITT TECHNICAL INSTITUTE, King of Prussia, PA
Professional Development
Installing & Configuring Virtual Machines – MS Virtual Server 2005 ▪ Configuring Virtual Machines in
VMware 3.5 Infrastructure and P2V Migration ▪ Configuring Virtual Machines in VMware 3.5
Infrastructure and P2V Migration ▪ Installing and Configuring MS Server 2003 with a variety of
services ▪ Exchange Installation and Administration ▪ Installing and Configuring SQL Server 2005
Maintenance Plans ▪ Knowledge of Layer 2/3 Protocols (OSPF, RIP, EIGRP) ▪ Configuring Cisco
Devices With EIGRP, ACL, Trunking Protocols, and DHCP ▪ Experience with NAT and DMZ
Construction ▪ Installing and Configuring Tape Drives – Stand Alone and Cascaded Devices ▪
Troubleshooting at all Levels of Support ▪ Writing Procedural and Compliance Documentation ▪
Successfully Refining and Implementing New Projects