From: Alex.Attal@us.fujitsu.com [mailto:Alex.Attal@us.fujitsu.

com]
Sent: Friday, October 30, 2015 5:59 AM
To: Steve Rae
Cc: John Blain
Subject: MyEducation BC system
Dear Mr. Rae:
Today, I am writing to directly acknowledge the concerns with the new MyEducation BC system,
which supports the critical day-to-day operations of your Boards schools.
To start, I would like to reinforce our belief in the Provinces vision of a comprehensive student
information system. This vision puts children first and aims at providing them with an enriched
educational experience that will have lasting benefits into their adult lives. Our role in supporting
the education of children in British Columbia, many of whom are children of our own employees,
is truly a sacred responsibility one that you have entrusted to Fujitsu. We take this
responsibility very seriously and are fully committed to seeing the program succeed.
Recently, the incremental load on the system created by the addition of 236,213 students
across 894 schools has caused performance issues. These, in turn, have caused
inconvenience, frustration and lost time for many users. We deeply regret this and sincerely
apologize.
Fujitsu and our application partner (Follett) are working diligently every day to optimize system
performance for MyEducation BC. Although considerable progress has been made, we
acknowledge that more effort on our part is required to meet the standards of our contractual
commitments and also provide users with an exceptional experience. You have our sincere and
unwavering commitment, from our project teams to the senior-most leaders at Fujitsu, to
achieve a positive, expeditious outcome.
The Province of British Columbia is among Fujitsus most valued and long-standing
relationships. We are incredibly mindful of the important role we play in this program and will
work tirelessly to address the challenges and strengthen your trust in Fujitsu.
We will not let you down.
Sincerely,

To: Alex.Attal@us.fujitsu.com
Cc: Trustees; John Blain; Graham Roberts; Mike Ball; CUPE 606 Shared Mailbox; educ.minister@gov.bc.ca; Kelsey Toye

Friday, October 30, 2015 7:28 AM

Mr. Attal,
Thank you for your email and explanation of what has transpired to date with the implementation of the My
Ed program into our schools this year.
We are glad to see that you are fully committed to see this program succeed and would expect nothing less.
Please do not understate the facts. This has been more than just and inconvenience, frustration, and lost
time for many users, it has been a complete failure that has had a significant effect on our front line staff,
teachers, administrators and most importantly our students.
There has been time lost with our kids that cannot be made up at the most crucial time of the year. We have
heard from our partner groups that this start-up, due to the challenges that have occurred with the
implementation of My Ed, has been the worst they can remember and this is having a dramatic effect on the
moral of our staff. This is unacceptable.
During our recent meetings with the Ministry of Education and the BCSTA this topic was discussed and it was
asked if the Ministry would be seeking compensation from you for this failure to deliver what was promised.
I can tell you that our board just passed a motion at our October Board Meeting that we will be requesting
any compensation to be downloaded directly to the district to help cover the costs that we have incurred
during this start-up. We have tasked our staff to come up with a number we can work off of. That of course
doesnt cover completely our damages, time lost with our kids cant ever be made up.
As I am sure you are well aware budgets are extremely tight and the added costs we have to incur could
directly affect the classroom at budget time so we fully expect to be reimbursed for our losses.
Thank you again for taking the time to write. We look forward to this being resolved sooner than later.
Thanks,
Steve Rae
Board of Education Chair

Cell 250 729-1246 | Office 250 754-5521 | steve.rae@sd68.bc.ca

395 Wakesiah Avenue, Nanaimo, BC V9R 3K6 | www.sd68.bc.ca
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