JOB DESCRIPTION

Position Title
Reports To
Business Unit
Location
Date

Fire Health & Safety Officer

Fire Health & Safety Team Leader
Security Directorate
Knightsbridge
July 2013

Position Purpose
Through effective co-operation of the team, promote a positive fire health and safety culture within all Harrods
properties as required by the Regulatory Reform (Fire Safety) Order 2005 and other Health & Safety
regulations as required.

Principal Accountabilities

To gain and retain, sufficient skills and technical knowledge and apply them in the course of all duties
in order to meet the requirements of the Fire, Health & Safety department.

Actively participate and facilitate training as directed by the Fire, Health & Safety management team.

To maintain a standard of personal fitness that enables the job holder to carry out their full duties.

Maintain the continuity of your teams workload and responsibilities.

Maintain a high level of personal appearance and grooming in line with department and business dress
code.

Efficiently execute departmental operational Fire, Health & Safety functions and to adhere to all
relevant company procedures and store regulations.

Work together as a team, to build commitment and strengthen the teams collective skills base.

Ensure that all documentation and records are accurate, filed appropriately and kept up to date and
can be produced on request.

Provide the highest standards of customer service, and ensure a firm but friendly customer approach
even during demanding periods.

Ensure that team standards do not result in justified customer complaints against the department.

Communicate and liaise with all members of the Fire, Health & Safety department to ensure
collaborative working practices.

Perform any other duties required of the Fire, Health & Safety department to support the business even
at short notice.

Adopts a flexible approach with the operational requirements and demands of the business as they
change.

Other
This role will include patrolling for long periods of time and being able to carry out duties within a very busy
control room environment and retain levels of focus when carrying out mundane or repetitive tasks over long
periods.
The role necessitates a shift pattern that may include working at other Company premises and will include
weekends, night work, Bank Holidays / Public Holidays as normal days of work. Additionally, extra hours and /
or days of work maybe required and / or changed by the department, but with adequate notice (typically 72
hours) and therefore, a flexible approach is needed.

Key Performance Indicators (KPIs)

Service

Prioritise all fire system alarms and faults according to their severity and ensure that the required
response is undertaken appropriately, whilst demonstrating excellent levels of customer service
ensuring that Harrods stakeholders can undertake their duties without delay or hindrance.

Recording

Ensure that all reports and faults are recorded in a clear and concise manner.

Reporting

Maintain effective communication with your line management and other Harrods stakeholders, availing
them of situations affecting life safety systems, building infrastructure or potential dangerous
occurrences.

Competencies
Integrity and trust

Is widely trusted, is seen as a direct, truthful; keeps confidences; admits mistakes; does not
misrepresent him / herself for personal gain.

Resilience & Composure

Maintains a positive outlook at work, is cool under pressure does not show frustration during difficult
situations, handles criticism well, and learns from it; is a setting influence in a crisis; does not give up in
the face of setbacks; maintains a healthy balance work and personal life.

Planning and Organising

Use their time effectively, concentrates efforts more on important priorities, plans and activities and
projects well in advance and monitors progress against clearly communicated objectives; uses
resources effectively and where necessary in flexible in realigning plans to changing circumstances,
energised through tough challenges.

Communication

Written Is able to write clearly, logically and succinctly; gets messages across with the desired effect;
avoids the use of jargon; structures the message to meet the needs of the intended audience.

Verbal Is effective in a variety of presentation settings; speaks fluently and expresses opinions,
information, and keys points of an argument clearly; responds quickly to the needs of an audience and
to their reactions and feedback; projects credibility.

Informing Provides the information people need to know to do their jobs well and to feel good about
being a member of the team, provides information to enable others to make decisions.

Delivers a great performance

Focuses activity on achieving business results; identifies what needs to be done; initiates and
generates activity, makes good decisions in a timely manner, sometimes with incomplete information.

Team Work

Is easy to approach and talk to; builds rapport well with team members; is a good listener;
Shows respect for the views and contributions of others; listens to and supports others; consults
and shares information with team; establishes good relationships with peers and colleagues; and
relates well to all kinds of people.

Organisational Relationships

Next Level
Supervisor /
Manager

Your Immediate
Supervisor /
Manager

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