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MrunalEmotionalIntelligence:Meaning,Benefits,Models,Casestudies

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[Ethics]E4/P1:EmotionalIntelligenceMeaning,Model,
Components,Benefits&Casestudies
PostedByMrunalOn24/10/2015@5:00pmInEthics|13Comments
1. E4/P1:VideoLecturebyKavanLimbasiya(Rank198/UPSC2014)
2. 8Basicemotions
3. WhatisEmotionalIntelligence?
4. TwomodelsofEI
5. UnregulatedEmotions=JudgmentClouded
6. DigitalAgeofalienation
7. WhystudyEmotionalIntelligence?
8. BenefitsofhigherEI
9. Howdevelopemotionalintelligence?
10. DescriptiveQuestions
11. Casestudy:Sympathyforsubordinates?

E4/P1:VideoLecturebyKavanLimbasiya(Rank198/UPSC2014)

YoutubeLink:https://www.youtube.com/watch?v=Jz_N0JGXYTM

8Basicemotions
Fear
Disgust
Surprise
Happiness

anger
trust
anticipation
sadness

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Theseemotionscancombinetocreatenewemotions
e.g.Happiness+Anticipation=Excitement.
e.gAngerminusenthusiasm=depression.
Sameeventcangivemultipleemotionsatthesametimee.g.Forafather:Happiness(ofdaughter
marrying)+Sadness(ofdaughterleavingbecauseofmarriage)
Emotionsaretiedwithphysiologicalresponsee.g.churninginstomach,perspirationonface,
blushingofcheeksetc.

WhatisEmotionalIntelligence?
Fouraspects
1.
2.
3.
4.

Identifyyouremotions
managethem.
Identifyothersemotions
Managethem

NoticethatEIaimstomanageemotions,nottocontrol/suppressthem.

TwomodelsofEI

Model#1

Self
Awareness

Selfawareness:youidentifyyouremotions,assessyourstrengthandweakness.
Therearesometriggersthatllmakeyouhappy,andsomethatllmakeyousad.
Youshouldavoidthosetriggers,thenyoullgainselfconfidence.
E.g.youvebrokenupwithgirlfriend/boyfriendbuttheyhappenstointhesame
officialcollegealumniwhatsappgroup,andtheirchattingwithothersmakes
yourmoredepressed.Sothetriggeriswhatsapp.Youavoiditandtherebyavoid
depression.

Self
management

Throughselfawareness,youknowyouremotions,youcanregulatethem.
Onceyouveselfawarenessaboutyourstrengthandweakness,youcantake
initiatives.e.g.Ifyoureanaggressiveperson,betterchannelizeittowardssports.

Social
awareness

Empathy.Wealreadylearnedinfoundationalvaluesofcivilservices.
Gandhiinspiredpeople,ralliedthemupforfreedomstruggle,becauseheknew
whatpeoplethink,howtheyreact,howtohandlediversity,whatistheendurance
levelofpeopleinanycivicmovement?
Therefore,personwithhighemotionalintelligencebecomesaforcemultiplier,he
canextractmax.workoutoftheteammembersheknowshowtomotivate
people,howtohandleconflictmanagement,howtobringopposingpartiestothe
middleground.

Relationship Sinceyoureabletocontrolemotions,youllgaintrustworthinessofyourcolleagues,
management superiorsandjuniors.Thatllhelpyouextractmaximumwork/supportfromthem.

Model#2:RulerAbbreviation
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WecandissectemotionalintelligencewiththeabbreviationRULER
R Recognizeemotions.Youvetofirstknowhowyoufeel.
Understandthecauses.Onceyouverecognizedtheemotion,findthecauseswhatmakesyou
U
depressed,anxious,happywhy?

Labeling.IfIaskyouhowareyoufeelingrightnow?Ifyouhavelowemotional
intelligence,youdgivetypicalanswerssuchashappy:)
Butifyouhavehighemotionalintelligence,youcanexactlylabelthespecificemotion.
E.g.inoldmobiles,onlyonesmileyforhappiness:)butinwhatapp,youdfindmultiple
smileysthatdenotedifferenttypesandlevelsofhappiness.

E Express.
Regulate.Onceyouverecognizedthatyouaredepressed,youhaveidentifiedunderlyingcauses,
R
thenyoullworktowardstheremediesthatwillhelpyouregulateyourdepression.

UnregulatedEmotions=JudgmentClouded
Considerfollowingexperiment:schoolteacherswereaskedtoevaluatethequestionpapersofthe
studentsunderdifferentemotionalstatese.g.happiness,distressedandsoon.
Therewassubstantialchangeinthemarkstheyofferedtostudents.
Whenresearchersaskedtheteachersdoyouthinkyouwerebiased?Teachersrefused.
Thusemotionsaresonotorioustheyhamperyourdecisionmakingandevenwontletyourealize
thatyouremakingawrongdecision!
PeoplewithhigherEI,risehigherintheircareerswhetherasleaders,managers,celebrities.
NewPublicmanagementalsorequiresthecivilservanttodevelopEI,tohandlestakeholdersin
propermannere.g.judiciary,litigants,mediapersonnel,commonman,politicalmastersandso
on.Eachofthemhasdifferentattitude.Youhavetacklethemaccordingly.Youhavego
understand,whatworksforeachcategory.
Unregulatedemotionsdamageyourmentalandphysicalhealth.
Depressedpersonmaybecomesuicidal
Aggressivepersonmaybecomeinsomniac.
Thereforeonemustlearntocontrolhisemotions.

DigitalAgeofalienation
Inthedigitalage,theresfloodofinformation,indoorlifestyle,peoplearelosingdirecttouch
witheachother,relationshavebecomecalculativeandmaterialistic.
Insuchage,ifapersoncantcontrolemotion,itlldamagehishealth.
Alienation:Afarmerknowsthepurposeofricehecultivatesthatpeoplewilleatitandfeel
happy.Farmerisdirectlycontributingtosomeoneslife.
Butinindustriallife,thereisalargeassemblyline.Youreplacingonecomponentinsomecircuit
board.Youdontknowthebigpicture.
Similarly,inITcompany,yourewritingascriptcodethatwillbecomepartofsomebigsystem,
yetyoudontknowwhatexactpurposeyouveserved.
Suchpersonhasnoideawhatisthepurposeofhislifeandwhatishiscontributiontothesociety?
Hegetsalienatedfromwork,alienatedfromsociety.Hellbegintoseeotherpeopleinprofit
losscalculation.
Intheendhellgetalienatedfromhimselfandthiswillcausealltheemotional/mentaldisorders.
DPSPrequiresStateshouldalsoproperworkingconditionsforworkers,withfullenjoymentof
leisureandsocialandculturalactivities.Emphasisonleisure,otherwiseemotionalalienationwill
occur.
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WhystudyEmotionalIntelligence?
Intraditionalthinking,emotionshavebeenseennegativelythattheyinterfereinrational
decisionmaking.Butitsnotalwaystruee.g.nursesloveforbabies,soldiersloveforcountry
areessentialinproperfunctioningoftheirduties.
Therefore,goodadministratoristheonewhocancontrolhisemotions,heneednotsuppress
them.
Jainism:Mahavratdevoteehavetosuppresstheirinstinct.
Buddhism:adoptedmiddlepath.Insteadofsuppressingyouremotions,regulatethem.
Now,thethinkinghaschangedemotionsareheretostay.Youcantconquerorsuppress
emotions.
Angerisconsideredanegativeemotion.Butyouresupposedtobeangryatchildlabourandother
nuisancesprevalentinthesociety.
Allmybestideaswerebornofanger,sayschildrensrightsactivistandNobelPeaceprizewinner
KailashSatyarthi

Soifangerischannelizedtowardssocialevils,thenitsaconstructiveuseofyouremotions.
Desire:consideredasabademotion,butcapitalismthrivesonthat.Ifeveryonebecomesa
monk,theindustrialenterprisewillcollapse.
Thus,wecanseeallemotionsinpositivelight.
Ifyouredepressedoranxiousyoucantperforminmainsexam.Becauseunregulatedemotions
willhinderyouranswerwriting.
Emotion
Unlimiteddesire
Aggressiveness
Lust
Passion

Isthecauseof
corruption
Humanrightsabuse
Eveteasing,rapes,voyeurism
Hindersobjectivethinking

Therefore,intelligenceisnottheonlycrucialvirtue,emotionalintelligencealsorequired.

BenefitsofhigherEI
1. EIistheabilitytorecognizeyourandotherpeoplesemotionsandmanagetheminbetter
manner.
2. Helpsyoucontrolyourownnegativeemotions.Thenyoucanfocusmoreonworkthanonmood,
yourproductivity/efficiency/qualityofworkimproves.AsLordBuddhasaidHoldingontoanger
islikegraspingahotcoalwiththeintentofthrowingitatsomeoneelse:youaretheonewhogets
burned.
3. Helpsyoumakebetterdecisions,performunderstressandagainstheavyodds.
4. Helpsyoudealwithuncertaintyandchangeinpersonalandprofessionallife.OtherwiseHewho
spendstimeregrettingthepastlosesthepresentandrisksthefuture.
5. Helpsyoumanagerelations.Youcanlaterleveragethoserelationstogetthingsdone,toreachthe
placeswhereyouwanttoreach,togetthesuccessyouwanttoget.
6. Youcanmotivateteammatesandextractmoreworkoutofthem.
7. Youcanmanageunreasonablepeopleinmostsituations.
8. Youcanbouncebackfromsetbacksanddefeats.
9. Youreleastaffectedbyofficepolitics.
10. Becauseofabovethings,yourstressiscontrolledandyouvelesschancesoflifestylediseases
suchdiabetesandheartattack.Youhavelesschancesofbecomedepressedoranxious.
11. EIhelpsdevelopingEmpathytowardsothers.

Howdevelopemotionalintelligence?
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1. UniversalanswerisYoga.
2. Emotionalliteracyifyoucanidentifyonlyfivetypeofemotions,youvelowlevelof
emotionalliteracy.Whatsthedifferencebetweenenvyvs.jealousy?Verysubtledifference.So
thefirststepistohavearichemotionalvocabulary.ThenIdentifyyouremotionandlabelit
properly.
3. Nonverbalcommunication.Whatbodylanguagedoyouconvey?Howtoreadthebodylanguage
oftheotherparty?
4. Developempathy(cutpasteallthemeasuresgiveninfoundationalvalues.)
5. Cultivateoptimism.Gandhimadethepeoplebelievethatfreedomispossible.
6. Introspectiontakeresponsibilityforyouremotions.Insteadofsayingsheismakingme
depressed.youshouldsayImfeelingdepressed.onceyoutakeresponsibility,youllbeableto
findtherootcausesbehindthatemotion.

DescriptiveQuestions
1. Amindthatleavesemotionsout,isimpoverished.Elaborate
2. Emotionalintelligencehasinterestingideasbutlackspracticalutility.Doyouagree?Justifyyour
stand.
3. Emotionalintelligenceisnotanoppositeoftheintelligencebutauniqueintersectionofheadand
heart.Elaborate
4. Whateverisbeguninanger,endsinshame.BenjaminFranklin.Discusswithexamplefrom
lifeofafamousperson.
5. Alllearninghasanemotionalbase.Plato.Elaborate
6. Tendernessandkindnessarenotsignsofweaknessanddespair,butmanifestationsofstrength
andresolution.(KahlilGibran).Doyouagree?Justifyyourstand.

Casestudy:Sympathyforsubordinates?
ManojKumarisanewlyrecruitedofficertheaccountsbranchofasakaaridepartment.
1. Manojhasnopowertomateriallyrewardorpunishhissubordinates.Itisinthehandsofthemain
bossoftheoffice.
2. Manojhasnopowertorecruitadditionalstaff.Hispreviouswrittenrequestformoremanpower,
havebeenturneddown.
3. Officetimingis10AMto5PM.
HereisthelistofManojssubordinates:
1.Bharat
Bhushan

2.Alok
Nath

Healwayscriesthathehastotaketwobusesfromhometoreachoffice.Andifhewaits
till5PMthenhellmissthereturnbusof4:45andreachhomeat11inthenight.Since
BharatBhushanisthemostsincereandhardworkingamongthestaffmembers,so,outof
sympathy,ManojKumarallowshimtoleaveoffat4:30PMeveryday.
Healwayscriesthathissalaryistoolowfordaughtersmarriage,kanyaadaanand
mortgageonthehouse.Nowadayshehaspickedupdataentryprojectsfromother
privatecompanies.Heisdoingtheminofficetimetomakesideincome.
Althoughhealwaysmaintainsthatheisdoingprivateworkonlyafterofficefilesare
finishedinthemorning.
Manojknowsaboutitbutdecidestolooktheotherwaybecausehehasnoproofor
thetimetospyonwhatAlokisdoingduringofficehours.
Herandomlyrunsawayfromofficetodopersonaltasks.AlthoughofficehasCCTV

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andbiometricattendancesystem,butsomehowJeevanmanagestododgethemboth
andcomesupwithnovelexcusesthatarehardtocounter.
3.Jeevan

SofarManojhasignoredhishabitsbecause
WheneverManojtellshimtofocusonwork,Jeevanalwayscountersbycitinghow
AlokandBharatarenotdoingmuchworkeither.
JeevanisaveryshrewdpersonandhehassavedManojmanytimesfromdirtyoffice
politicsplayedbyHRladybossandotherstaffmembers.

4.Babita

SheisexgirlfriendofManoj.ThroughoutthedayshesbusyinWhatsAppand
socialmediachattingandflirtingwithhigherbosses,orgossipingwithother
colleagues.
WheneverManojordershertofinishafilequickly,shesomehowturnsupthe
argumentagainsthimthatManojisharassingherforthepastorlazinessofJevan,
AlokandBharat,andcreatesasceneintheofficeorcomplaintstoHRlady.
OnlybecauseofJeevansshrewdofficepolitics,Manojmanagestosavehimself.

5.Vivek
Mushraan

HeisacontractualemployeehiredbyHRdepartmentandallottedtoaccounts.The
HRladybossBinduoftenuseshimtofinishworkofHRdepartment.
AlthoughManojhasstrictlyorderedVivektogiveprioritytoAccountfilesfirst,but
ViveksloyaltyliestoHRLadybecauseshesthewhocanrenewhisjobcontract
withhighersalary.

AsMarchmonthcomesnear,theworkofaccountsdepartmenthasincreasedinageometric
progression.Manojisalreadyreprimandedbythemainbossforslowspeedoffilemovementinhis
branchandwarnedhimthatiftargetsarenotmet,hellfacethestringentpenalactionpossible.Manoj
triestoexplainhisproblembutmainbossisnotinterestedinlistening.
Answerfollowing
1. HowcanemotionalintelligencehelpManojwadethroughthedilemmashesfacing?
2. ManojistoonaveandkindheartedtoworkinaGovernmentoffice.Doyouagree?Yes/Noand
why?
3. ShouldManojstayintheofficefrom8AMto11PMeverydaytofinishallthefilesbyhimself?
Yes/NoandWhy?
4. ShouldManojresignfromofficebecauseofBabitaissue?Yes/Noandwhy?
5. HowshouldManojtackleeachofthesubordinate?Dissectthepossibleconsequenceshewill
faceforeachofthoseactions.
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