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Question 1. 1. (TCO 1) At the turn of the century, Frederick Taylors scientific
management philosophy worked well because of which of the following
factors? (Points : 7)
Production quality was of greater concern than production quantity.
Unionization of workers did not exist.
Hand labor was dominant in manufacturing.
Workers lacked the education needed for doing planning.
It assists organizations in recruiting the most suitable employees whose values match the
culture of the organization.
It helps organizations to segment customers into natural groups in order to customize
products that are better able to meet customers needs.
It assists organizations in identifying opportunities for improving quality and operational
performance.
It helps organizations to increase employee morale and commitment to the organization.
Question 10. 10. (TCO 10) Cost incurred as a result of unsatisfactory quality
found before the product is delivered to the customer is (Points : 7)
prevention cost.
appraisal cost.
internal failure cost.
external failure cost.
Question 12. 12. (TCO 12) A(n) _____ identifies the activities in designing,
producing, and delivering goods. (Points : 7)
cause-and-effect diagram
scatter diagram
value stream map
affinity diagram
Question 14. 14. (TCO 14) Which of the following practices have not shown
to be important when implementing SCM and TQM? (Points : 7)
Management support and leadership
Technical support
Customer support relationship and satisfaction
Supplier relationship and partnership
15.demings profound knowledge consists of four elements. Explain Demings theory of knowledge. What
is knowledge and how is it possible? Your discussion should relate to this element of Demings profound
knowledge and not to the theory of knowledge in general. Your response should be at least 150 words.
(Points : 36)
16.
(TCO 4) Deming created 14 points of management. Explain each point listed below
and why it is important to TQM. Your response should be at least 75 words.
17.
A2
D3
D4
1.880
3.267
1.023
2.574
0.729
2.282
0.577
2.114
0.483
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