Kunci Jawaban Cisco IT Essential Chapter 1: Disini

kunci jawaban cisco IT essential chapter 1
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Chapter 1 Exam - IT Essentials: PC Hardware and Software (Version 4.1)
1
Which type of memory is primarily used as cache memory?
#SRAM
2
A customer orders a new computer and specifies an internal read-write, non-volatile
storage device that uses low power, has fast access to data, and is reliable. What is a
suitable storage device that meets these requirements?
#solid state drive
3
Which type of ROM can be reprogrammed with software while it is still physically
installed in the computer?
#EEPROM
4
Refer to the exhibit. Based on the advertisement that is shown, what is the native
resolution of this computer system?
#1280 x 800
5
Which type of computer resources are direct lines to the processor used by computer
components to request information from the CPU?
#IRQs
6
Which two activities are normally controlled by the Northbridge part of the chip set?
(Choose two.)
#access to the RAM
#access to the video card
7
Which type of RAM chip has the fastest clock rate but consumes the least power and
generates the least heat?

#DDR3 SDRAM
8
Which expansion slot would be used to install a video capture card in a new computer?
#Peripheral Component Interconnect-Express
9
A technician is helping a customer compare two hard drives. Which unit of measurement
is used for the hard drive speed?
#revolutions per minute
10
Refer to the exhibit. Which type of cable is shown in the graphic?
#Serial
11
Which type of memory is unable to have the contents modified?
#ROM
12
Which important feature is offered by the USB standard?
#It can supply power from the computer to devices.
13
Which CPU architecture uses a small set of instructions that are designed to be executed
rapidly?
#RISC
14
Which two characteristics are determined by the chip set on a motherboard? (Choose
two.)
#maximum amount of memory that can be installed
#type of connectors that will be on the motherboard
15
Which two devices are considered input devices? (Choose two.)
#biometric authentication device
#digital camera
16
Which technology would be best to use for drive redundancy and data protection?
#RAID
17
Which two characteristics of a motherboard can be determined by the form factor?
(Choose two.)
#size
shape
18
Which two categories are used to classify CPU architecture? (Choose two.)
#CISC
#RISC
19
Which three system resources are commonly used for communication between the CPU
or memory and other components in the computer? (Choose three.)
#IRQ
#DMA
#I/O address
20
What is the function of a capture card?
#enables a video signal to be recorded to the computer hard drive
21
Why are solid state drives reliable and therefore suitable to be installed in computers used
in harsh industrial workplaces?
#They consume less power and have no moving parts.
22
A technician needs to back up 4 GB of data using a single storage medium. Which
medium can hold the entire 4 GB on a single disc?
#DVD+/-R
23
How many conductors are found in a SATA data cable?
#7
24
What are the two connector types for the 1394a interface? (Choose two.)
#4-pin
#6-pin
25
Which two form factors are commonly used to build a new computer? (Choose two.)
#BTX
#ATX
26
A company employee has very important data on a computer. What RAID level should be
used if the criteria include that data be written and read simultaneously and that all data
be duplicated using a minimum of three drives?
#5
27
PATA data cables are available in two different types. The types are distinguished by the
number of conductors. Which two types are available? (Choose two.)
#40
#80
28
Which three devices are considered output devices? (Choose three.)
#headphones
#monitor
#printer
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Cisco it essential chapter 2 (version 4.1)
1 Which three computer components contain hazardous materials and require special
handling for disposal? (Choose three.)
#batteries
#monitors
#printer toner cartridges
2 A technician accidentally spills a cleaning solution on the floor of the workshop. Where
would the technician find instructions on how to properly clean up and dispose of the
product?
#the material safety data sheet
3 Which two tools can help protect against ESD? (Choose two.)
#antistatic wrist strap
#antistatic mat
4 Refer to the exhibit. Which type of tool is presented in the graphic?
#Phillips-head screwdriver
5 Which precaution should be taken when working around electronic devices?
#Avoid using magnetized tools.
6 Which step should be performed first when servicing computer equipment?
#Turn off and remove the power source.
7 Which condition refers to a sudden increase in voltage, which is usually caused by
lightning?
#spike
8 A technician has a room of computers which are running very hot. The technician
discovers that the heat sinks in the computers are very dusty. What should the technician
use to clean the heat sinks?
#compressed air
9 Which tool in Windows XP gives a technician access to initialize disks and create
partitions?
#Disk Management
10 The performance of a computer is reduced after it has been using the Internet. Which
three tools could be run to try to improve the performance of the computer? (Choose
three.)
#Spyware Remover
#Defrag
#Disk Cleanup
11 Which two types of tools can help protect a computer from malicious attacks? (Choose
two.)
#Anti-virus software
#Spyware Remover
12 Which Windows XP command-line utility scans the critical files of the operating
system and replaces any files that have been corrupted?
#System File Checker
13 Which characteristic defines EMI?
#interference that is caused by motors
14 Which computer components must a technician never try to work on when wearing an
antistatic wrist strap?
#CRT monitor
15 Which condition refers to a reduced voltage level of AC power that lasts for a period
of time?
#brownout
16. What is recommended to remove dust from inside a computer case?
#can of compressed air
17. Refer to the exhibit. Which type of tool is shown in the graphic?
#digital multimeter
18 Which tool should be used if a user needs to optimize space on a hard drive?
#Defrag
19 What are two significant sources of EMI? (Choose two.)
#power lines
#electrical storms
20 A technician wants to limit the chances of ESD affecting his workspace. Which three
precautions should be taken? (Choose three.)
#Ensure antistatic mats are on the workbench and floor.
#Wear an antistatic wrist strap.
#Keep all components in antistatic bags.
21 What is the proper way to dispose of outdated CRTs?
#All of the components should be disposed of in compliances with local environmental
regulations.
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Chapter 3 Exam - IT Essentials (Version 4.1)
1.A technician is installing a new power supply in a computer. Which type of power
connector should be used to connect to a PATA hard drive?
#molex
2.Refer to the exhibit. Which type of port is shown?
#USB
3.After a technician has assembled a new computer, it is necessary to configure the BIOS.
At which point must a key be pressed to start the BIOS setup program?
#during the POST
4.A technician is installing a new power supply in a computer. Which type of power
connector should be used to connect to a floppy drive?
#Berg
5.Which solution should be used to clean a CPU and a heat sink?
#isopropyl alcohol
19. How many pins are in a SATA data cable connector?
#7
7.A technician is troubleshooting a computer that has a malfunctioning floppy drive. The
technician observes that the floppy drive light remains lit constantly. How should the
technician attempt to repair the problem?
#Connect the data cable making sure that the colored stripe on the cable is aligned with
pin 1 on the drive and the motherboard.
8.Which type of drive is installed in a 5.25-inch bay?
#optical drive
9.Which additional 4-pin or 6-pin power connector is required by some motherboards?
#AUX
10.A technician is assembling a new computer. Which two components are often easier to
install before mounting the motherboard in the case? (Choose two.)
#CPU
#Memory
11.When building a computer, which two components are normally installed in 3.5-inch
drive bays? (Choose two.)
#hard drive
#floppy drive
12.Which port is typically used for external wireless NICs?
#USB
13.A technician is installing a new CPU in a ZIF socket on a motherboard. What is the
primary way of securing the CPU in place?
#load lever
14.Which action is recommended to prevent the motherboard from contacting the metal
base of the case?
#Use standoffs to keep the motherboard above the metal base.
15.A field technician has been asked to install a wireless 802.11g NIC in a computer, but
is unsure about the expansion slots available. Which two types of wireless NICs should
the technician have available? (Choose two.)
#PCI
#PCIe
16.What is the most reliable way for users to buy the correct RAM to upgrade a
computer?
#Check the motherboard manual or manufacturer's website.
17.Refer to the exhibit. Which type of hard drive uses the power connector shown?
#SATA
18.A technician has just finished assembling a new computer. When the computer is
powered up for the first time, the POST discovers a problem. How does the POST
indicate the error?
#It issues a number of short beeps.
19.What is a convenient way that a technician can tell whether a ribbon cable is for an
IDE hard drive or a floppy drive?
#The floppy cable has a twist in the cable.
20.Which internal component of a computer uses a 3-pin power connector?
#fan.
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cisco it essential chapter 5 (version 4.1)
1. Refer to the exhibit. During a Windows Vista installation, the Select Your Computers
Current Location screen fails to display. What could be a possible reason for the absence
of this screen?
#The network card driver was incorrectly installed.
2. When troubleshooting a printer problem, a technician finds that the operating system
was automatically updated with a corrupt device driver. Which solution would resolve
this issue?
#Roll back the driver.
3. Which three settings are available to personalize the appearance of the desktop on a
Windows Vista computer? (Choose three.)
3Theme
#Screensaver
#Mouse Printer
4. In which two situations should a technician create a restore point? (Choose two.)
#before an operating system update
#before installing a new device driver
5 .A user is running Windows Vista and has an application that runs in Windows XP but
the application fails to run in Vista. In which Vista mode should the user try running the
application?
#compatibility mode
6. A user in a large manufacturing company uses a PC that is connected to the company
network. Where should the user look to find a server attached to the network?
#My Network Places
7. Refer to the exhibit. During the installation of Windows Vista, you are prompted with a
screen that asks for a username and password. What type of account is created when you
select Next after entering a username and password?
#The user account that can change security settings, install software, and make changes
to other user accounts
8. A technician has a computer that is unable to boot Windows XP properly. The
technician has decided that it is necessary to attempt a repair of XP. Which utility will be
run if the technician selects Repair XP from the XP boot disk?
#Recovery Console
9. When a computer boots from the Windows Vista disc, which three functions are
performed if the Custom (advanced) option is selected? (Choose three.)
#Changes to disk partitions can be made.
#A clean copy of Windows Vista is installed.

#The location of the Windows installation can be selected.
10. What are two features of upgrading Windows 2000 to Windows XP? (Choose two.)
#Upgrading to Windows XP is quicker than a new installation of Windows XP
#Windows 2000 applications and settings are kept.
11. Which set of guidelines is used to ensure that programmers develop applications that
are compatible with an operating system?
#API
12. A user decides to install a new version of Windows Vista but needs to retain the
configurations and customizations of the current Windows XP operating system. Which
software can be used to achieve this?
#Windows User State Migration Tool
13. A technician has finished installing Windows XP. What should the technician do to
verify that all hardware has been installed correctly?
#Use the Device Manager utility to ensure that all the devices are operational.
14. A technician has many new computers to set up. The technician completely
configures one master computer and makes an image of the hard drive. This image is then
installed on the other computers. What is this process called?
#disk cloning
15. A technician thinks that the file system on a computer has a problem because
Windows XP is reporting data integrity issues. Which Windows XP utility will check the
file system for errors?
#Chkdsk
16. While performing preventive maintenance, a technician notices that the operating
system is missing updates. How can the technician enable automatic updates?
#Run the Automatic Updates utility from the Control Panel.
17. Windows Vista has a feature called the Sidebar. Which three types of items can be
contained within the Sidebar? (Choose three.)
#games
#sticky notes
#clock
18. A technician is attempting to create multiple partitions on a hard disk. This will allow
for storing the operating system and data files on separate partitions. What is the
maximum number of primary partitions per hard drive that is supported by Windows XP?
#4
19. A technician needs to upgrade the file system on a Windows XP computer from
FAT32 to NTFS. Which course of action should be taken to upgrade the file system to
NTFS?
#Run the Microsoft Convert utility.
20. A user reports that a Windows XP system is unable to boot properly. How can the
technician advise the user to boot into Safe Mode?
#Reboot the system, press and hold F8 until a menu is displayed, and then select Safe
Mode.
21. A technician installing Windows Vista has come to the point where the product
activation key is requested. What occurs if a product key is unavailable?
#The user will be asked for a product key, but the installation can continue without a key.
22. Once minimum hardware requirements are satisfied, where should a technician look
to determine if the computer hardware has been tested with Windows XP?
#the Windows XP Hardware Compatibility List
23. A company with 40 computers needs to reduce repair costs, decrease downtime, and
improve reliability. Which task will meet these needs?
#Develop a preventive maintenance plan.
24. Which operating mode is used by Windows XP to run a DOS application?
#virtual real mode
25. What would be the result of having a corrupt Master Boot Record?
#The operating system will fail to start.
26. What are three features of the Microsoft Management Console (MMC)? (Choose
three.)
#It can be used to create customized MMCs
#It organizes operating system snap-ins.
#It requires administrative privileges to access.
27. As a user attempts to boot the computer, the message NTLDR is missing is
observed on the screen. What will result from this situation?
#The operating system will fail to load.
28. A user installs a new sound card driver in a computer that is working properly. After
installing the driver for the new sound card the computer fails to boot. Which quick fix
can the user implement to return to the previous working state?
#boot to Last Known Good Configuration
29. A technician needs to upgrade the operating system on a computer from Windows
2000 Professional to Windows XP Professional. When the technician inserts the XP disc
in the computer, the setup wizard fails to start. Which command can be used to start the
upgrade?
#winnt32
30. A technician has installed new video drivers on a Windows XP computer and now the
monitor shows distorted images. What startup mode can the technician use to access a
new driver on the network?
#Safe Mode
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1
Which name is given to the collection of settings that control the power settings of a
laptop?
#power schemes
2
A technician has been called in to troubleshoot a laptop that fails to power on. The
technician repeatedly pushes the power button without any results. What should the
technician do next?
#Attach the AC adapter.
3
Refer to the exhibit. Which two form factors are supported by the devices shown in the
graphic? (Choose two.)
#34mm wide
#54mm wide
4
Which generation of cell-phone standards was the first to deal with how to send and
receive text, photographs, and video?
#third
5
Which two characteristics make laptops a better choice than desktop computers? (Choose
two.)
#mobility
#size
6
Refer to the exhibit. What is the correct order of steps to remove a laptop battery?
#2, 3, 4, 1
7
Which internal laptop component may be designed as a hot-swappable device?
#optical drive
8
What feature is provided by an auto-switching power supply on a laptop?
#The laptop can switch from AC input power or battery-provided power instantaneously.
9
A technician is responding to a helpdesk ticket for a laptop that has a distorted image of
the Windows desktop. What is one possible solution?
#Obtain an updated display driver from the laptop manufacturer.
10
Which three components are interchangeable between desktop and laptop computers?
(Choose three.)
#printer
#scanner
#USB flash drive
11
What is the proper way to clean optical drives?
#Use a cleaning disc for optical drives.
12
Which two devices can be individually configured within Windows XP to power off after
the laptop has been idle for a given period of time? (Choose two.)
#disk drive
#monitor
13
Which display technology is most commonly found in modern laptop computers?
#LCD
14
What is meant by a laptop device being hot-swappable?
#The laptop does not need to be powered off to install or remove the device.
15
Which option within the Windows Control Panel is used to install a modem?
#Phone and Modem Options
16
Which type of interface do current laptops use to achieve similar expansion capabilities
as desktops?
#PC ExpressCard
17
Refer to the exhibit. A laptop has these graphics on specific keys on the keyboard. Which
key would be used in conjunction with the Fn key to connect a laptop to an external
monitor?
#F8
18
How should a hot-swappable device normally be removed from a laptop?
#Use the Safely Remove Hardware systray icon.
19
Which two laptop ports are used primarily for communication and network connectivity?
(Choose two.)
#Ethernet
#modem
20
Which two actions should be performed to clean the surface of CDs and DVDs? (Choose
two.)
#Use a lint-free cotton cloth.
#Wipe the disc from the center outward.

21
Which three components commonly connect to USB or FireWire ports? (Choose three.)
#camera
#printer
#scanner
22
What power mode is commonly known in the Windows environment as suspend mode?
#S4
23
A technician is replacing a laptop SODIMM. With what component is the technician
working?
#RAM
24
Where can a technician change the power schemes on a laptop running Windows XP?
#Select Power Options from within the Control Panel.
25
Which two devices are commonly hot-swappable on laptops? (Choose two.)
#PC Card
#USB Drive
26
During the set up of a network connection, which option can be double-clicked to
configure an IP address on an Ethernet NIC?
#TCP/IP or TCP/IPv4
27
What is the major difference between desktop and laptop motherboards?
#Desktop motherboards typically have a standard form factor and are interchangeable
while laptop motherboards are proprietary.
28
Which Windows XP or Vista control panel is used to reduce power when the computer
has not been used by anyone for an hour?
#Power Options
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1
What is an advantage of using a solid-ink printer instead of an inkjet printer?
#It produces vivid color prints.
2
What is typical of a network printer installation?
#the use of Ethernet or wireless
3
Which two modes of operation within the IEEE 1284 standard allow bi-directional
communication? (Choose two.)
#ECP
#EPP
4
What is the maximum number of devices that can be connected to a single FireWire
interface?
#63
5
What is a common disadvantage of inkjet printers?
#The nozzles can get obstructed.
6
What are two advantages of using impact printers? (Choose two.)
#carbon-copy printing ability
#inexpensive consumables
7
Which software converts scanned pages into text?
#Optical Character Recognition
8
Which two Wi-Fi standards are used to provide a wireless connection between printers
and computers? (Choose two.)
#802.11b
#802.11g
9
Which laser printer component is a metal cylinder that is coated with a light-sensitive
insulating material?
#drum
10
Instead of the document that was expected, a printer is printing unusual characters. What
should be the next steps in solving this printer problem?
#Check the printer data cabling. If the cabling is secure on both ends, replace the print
cartridge or ribbon.
11
Which step of the laser printing process is the last step performed by a laser printer when
printing a document?
#fusing
12
Which three functions are commonly included in the all-in-one devices? (Choose three.)
#fax
#printer
#scanner
13
What is the best source for a Windows-compatible scanner driver?
#website for scanner manufacturer
14
Which printing technology uses the vibration of a crystal to control the flow of ink onto
the paper to produce an image?
#piezoelectric
15
Which unit is commonly used to measure the print quality of an inkjet printer?
#DPI
16
A museum possesses several old paintings that the curators wish to reproduce and sell in
the museum gift shop. Which type of scanner can be used to produce the highest-quality
reproduction?
#drum
17
Which step of the laser printing process involves scanning the photosensitive drum with a
laser?
#writing
18
Which software, embedded in a printer, controls how the printer operates and can be
upgraded?
#firmware
19
Which type of printer is commonly used in stores to produce cash register receipts?
#thermal
20
Which two names refer to the IEEE 1394 standard? (Choose two.)
#FireWire
#i.Link
21
Which standard governs the use of parallel printer ports?
#IEEE 1284
22
Which Windows XP command sends a file named example.txt to the default printer?
#print example.txt
23
Which printer technology is used in low-cost, photo-quality printers?
#inkjet
24
Which technology is used by laser printers?
#electrophotographic
25
What laser printer component could cause streaking?
#drum
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1
Refer to the exhibit. Which type of network cable is shown?
#fiber-optic
2
Which term describes the process of adding headers to data as it moves through the layers
of the OSI model?
#encapsulation
3
When purchasing Cisco components for a network installation, what are three warning
signs that the equipment may be counterfeit? (Choose three.)
#The price is much less than expected.
#The equipment appears to be performing at a substandard level.
#The packaging appears to be substandard compared to the packaging of other Cisco
purchases.
4
Which protocol is used to automatically configure network devices?
#DHCP
5
Which protocol lacks support for encryption and can be initiated from a computer
command prompt?
#Telnet
6
Which broadband technology would be recommended for a business that requires
workers to access the Internet while visiting customers at many different locations?
#cellular
7
Which two factors are used to determine the different categories of UTP cabling?
(Choose two.)
#The number of twists in the wires inside the cable.
#The number of wires inside the cable.

8
Which network topology will allow all devices to continue to communicate with each
other should a network cable fail?
#mesh
9
Which software must be installed and working correctly on a computer to successfully
enable a VPN connection to a remote site?
#VPN client
10
A college student is confused. To use online banking, the student types
https://www.banking.com, whereas to access the college web page, the student types
http://www.college.edu. Why would the two institutions use different protocols?
#The bank encrypts the web page information that is sent and received.
11
What is the purpose of the device that uses the 198.133.219.43 address?
#It is the device that translates domain names to IP addresses.
12
Which Cisco team can be contacted to help when Cisco equipment is suspected to be
counterfeit?
#Cisco Brand Protection Team
13
Which digital technology provides an upstream speed that is typically less than the
downstream speed?
#ADSL
14
Which utility can be used to determine end-to-end connectivity between source and
destination?
#Ping
15
Which Windows XP command displays the route taken by packets crossing an IP
network?
#tracert
16
Which procedure is normally performed when connecting a computer to an Ethernet
network for the first time?
#Manually assign an IP address.
17
A student brings a laptop to a school that has wireless access. The laptop is not
connecting to the school network. What is the first thing that the student should check?
#the available wireless networks within range
18
Which device enables computers to be attached to a network without segmenting the
network?
#hub
19
Which topology has only one central point of failure, is easy to troubleshoot, and is most
commonly implemented in newer networks?
#star
20
Which layer of the OSI model is primarily concerned with accessing the physical media
and physical addressing?
#Data Link
21
Which wireless IEEE standard operates in a radio frequency of 2.4 GHz and supports a
maximum bandwidth of 54 Mbps?
#802.11g
22
A company is investigating the use of an ISDN service to act as backup for the ASDL
service they use to communicate with branch offices. They discover that the ISDN BRI
service uses two 64 kb/s B channels. Which function do the B channels perform?
#carry the data stream
23
What is the maximum range a data signal can travel through a 1000BASE-T network
segment?
#328 ft (100 m)
24
A technician is configuring a computer to send print jobs to a network printer. When the
technician sends a test print to the printer, the print job fails. The technician tries to ping
the network printer, but the technician suddenly remembers a change in Windows that is
hampering the troubleshooting process. What change might this be?
#The Windows firewall stops pings.
25
What is one difference between a network domain and a workgroup?
#A domain provides centralized control.

26
Which three protocols are associated with e-mail? (Choose three.)
#IMAP
#POP3
#SMTP
27
A network administrator wants to connect a new building to an existing network using
cable that can provide a secure connection and is not susceptible to electrical interference.
The new building is approximately 800 meters away from the existing network. Which
cable type should the administrator choose?
#fiber optic
28
Which two characteristics describe Ethernet technology? (Choose two.)
#supported by IEEE 802.3 standards
#uses a bus logical topology
29
Which three factors are reasons to choose a client/server model for a network instead of
peer-to-peer? (Choose three.)
#The company network requires secure access to confidential information.
#The users need a central database to store inventory and sales information.
#The data gathered by the employees is critical and should be backed up on a regular
basis.
30
Which technique is used to ensure that data from one computer does not collide with data
from any other computer in a CSMA/CD network?
#Computers listen to the network for clearance to send data.
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1
Which three suggestions are good security password policies that a company or
individual should follow? (Choose three.)
#Passwords should have an expiration period.
#Password lockout should be enabled.
#A mix of letters, numbers, and other characters should be used.
2
Which two characteristics describe a worm? (Choose two.)
#Is self-replicating.
#Travels to new computers without any intervention or knowledge of the user.
3
Which type of program causes banners and ads to appear on the desktop without any user
intervention?
#adware
4
A network administrator is looking for a technology that includes both hardware and
software authentication. Which technology could the administrator use?
#Trusted Platform Module (TPM)
5
When setting up a new wireless access point, which basic security measure should be
taken?
#Disable SSID broadcast.
6
Which best practice should be included in a password protection policy?
#Implement lockout rules upon consecutive unsuccessful attempts at accessing the
system.
7
Which wireless security technology is a good choice when using Cisco equipment in
conjunction with operating systems such as Windows and Linux?
#LEAP
8
A bank is upgrading the hard drives in a server. What should be done to the old hard
drives to permanently remove any confidential data?
#Destroy the hard drives with a hammer.
9
Which two statements are true about username and password standards? (Choose two.)
#The username naming convention should be kept simple.
#Rules about password expiration and lockout should be defined.
10
A technician has downloaded the latest Windows XP updates from the Microsoft website.
What should the technician do before installing the updates?
#Create a restore point.
11
A financial organization is donating computers to a local charity. What is the best method
to remove all data from the hard drives in the computers?
#Use data wiping software and delete any hard drive partitions.
12
Which three security storage features are supported by the TPM hardware module?
(Choose three.)
#encryption keys
#digital certificates
#passwords
13
A fingerprint reader is an example of which security technology?
#biometric
14
Where is the safest place to store backups?
#locked server room
15
Which type of authentication is evidenced by the use of a small chip on a card that
contains user identification data such as bank account numbers and digital signatures?
#smart card
16
Which two items can be downloaded from the Microsoft website to help protect
Windows XP? (Choose two.)
#service packs
#security patches
17
Which threat to security uses traffic from zombie computers to overwhelm servers?
#DDoS
18
What is the preferred wireless encryption technique if the wireless clients support it?
#WPA
19
Which is the best procedure to secure a laptop left at the office while the user is away for
an extended period of time?
#Place the laptop in a locked security cage designed to store computer equipment.
20
What is the best method for a company to secure data being transmitted across the
Internet between remote sites?
#Use computers secured with smartcard authentication.
21
Which type of software is downloaded onto the computer of a user without the
knowledge of the user and causes information about various products to be displayed on
the user's monitor?
#adware
22
An attacker has managed to decode the encrypted messages of a wireless network. The
network uses Windows XP and Cisco equipment. The security protocol that is used is
WEP with 64-bit encryption. Which action can be recommended to the technician for
securing the network?
#Upgrade to the LEAP wireless security protocol.
23
What must be done to ensure that the anti-virus software on a computer is able to detect
and eradicate the most recent viruses?
#Download the latest signature files on a regular basis.
24
Which statement accurately describes the WEP standard?
#WEP is a first generation security standard for wireless communication.
25
What are two examples of malware? (Choose two.)
#spyware
#grayware
26
An employee for a small company inadvertently allows a visitor to see their username
and password. At home, the visitor then uses this information to gain access to the
company network. This is an example of what type of threat?
#social engineering
27
An attacker claiming to be a bank representative contacts a potential victim via e-mail
and requests disclosure of vital account information. Which security attack is being
implemented?
#phishing
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1
When dealing with an angry customer, which two things can a technician do to resolve
the problem? (Choose two.)
#Allow the customer to explain the problem, possibly dispelling some of the anger.
#Sympathize with the customer's problem.
2
A customer calls to complain that another technician was rude to them. In the past, the
technician has received many complaints about rudeness regarding this coworker. How
should the technician handle this complaint?
#Listen to the complaint, apologize for the incident, and then offer to help the customer.
3
A technician receives a call from a customer who is too talkative. How should the
technician handle the call?
#Allow the customer to speak without interruption and then try to use closed-ended
questions to gather data.
4
Which three items are commonly parts of a service level agreement (SLA)? (Choose
three.)
#supported software
#diagnostic procedures
#service location
5
Which three pieces of information should be given to the next technician when
transferring a customer? (Choose three.)
#your name
#ticket number
#customer name
6
Which three tasks are commonly carried out by a level-one technician? (Choose three.)
#document all information on the work order
#prioritize the problem

#gather information from the customer
7
The technician begins diagnosing a problem by asking an experienced customer to visit a
troubleshooting Web site. The customer becomes angry because she feels this could be
done without calling the technician. What should the technician do?
#Explain how the Web site can be used by both of them during the call to quickly
eliminate problems.
8
A technician wants to apply for a job in a call center for a computer repair service. Which
two characteristics are desirable for this type of position? (Choose two.)
#possess good listening skills
#display professional behavior at all times
9
A customer calls to report a computer problem. Which two actions can the technician use
to establish a good rapport with the customer? (Choose two.)
#Allow the customer to speak without interruption.
#Refer to the customer by name whenever possible.
10
What are three guidelines for beginning a call with a customer? (Choose three.)
#Determine the level of knowledge that the customer possesses about computers.
#Use brief communication to establish a one-to-one connection with the customer.
#Call the customer by name.
11
Which three techniques should be used to successfully deal with a talkative customer?
(Choose three.)
#Politely interrupt to refocus the customer.
#Gather as much information as possible while the customer is talking.
#Allow the customer to talk for one minute and then ask closed-ended question to regain
control of call.
12
Which two approaches are recommended when dealing with customers on the telephone?
(Choose two.)
#Be positive.
#Look for alternative ways to help the customer.
13
While a technician is listening to a lengthy explanation of a problem, the technician
identifies the solution to the problem. How should the technician proceed?
#Wait until the customer has finished speaking, and then explain the possible solution.
14
Which two techniques should be used when dealing with an inexperienced customer?
(Choose two.)
#Use simple step-by-step instructions.
#Speak in plain terms.
15
What is the recommended way to place customers on hold?
#Ask and wait for permission before placing customers on hold.
16
Which issue is an example of an exception to an SLA that should be escalated to a
manager?
#A customer wants two new computers added to the existing SLA without additional
cost.
17
Which three relaxing techniques can help relieve the stress caused from helping
customers in a call center? (Choose three.)
#Go for a quick walk.
#Listen to soothing sounds.
#Practice relaxed breathing.
18
Which two guidelines demonstrate proper netiquette? (Choose two.)
#Begin each e-mail with an appropriate greeting.
#Avoid replying to "flames".
19
A technician is trying to calm an angry customer. What is the best approach?
#Maintain a positive tone of voice and offer to help solve the problem.
20
A technician is talking on the telephone to an angry customer who is unhappy with
previous service. How should the technician calm the customer?
#Listen carefully and attempt to solve the customer's problem.
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1
On what media is information stored when an SSD is installed?
#static RAM
2
What manufacturing process makes a multicore processor operate faster than a singlecore processor on the same motherboard?
#The multicore processors are designed with lower Level 2 caches on the chip, and they
make better use of the cache on the motherboard.
3
A technician fails to successfully boot a computer into Safe Mode. The technician then
successfully boots the computer using a Windows boot disk. What is the most likely
cause of the problem?
#hard drive failure
4
A technician begins gathering data from a customer by asking open-ended questions.
Which question is a proper open-ended question?
#What happens when the PC is powered on?
5
Which tool would be the best to use to test the voltage output on every pin of a SATA
connector?
#multimeter
6
A technician is helping a client select additional RAM for a computer. Which three items
should be considered when updating RAM? (Choose three.)
#The memory must be compatible with the motherboard.
#The new memory must be the same type as the memory already present.
#The speed of the new memory must be the same or faster than the existing memory.
7
What type of motherboard bus carries memory locations?
#address
8
Which two ports are used to connect external media readers to a computer? (Choose
two.)
#FireWire
#USB
9
A technician is upgrading a computer motherboard and has successfully replaced a single
core CPU with a dual core CPU. What should be checked to ensure that the dual core
CPU now operates correctly?
#Ensure that the front-side bus settings match the speed of each CPU core.
10
A customer needs help selecting a new power supply for an existing computer. Which
two questions should a salesperson ask to help the customer? (Choose two.)
#What is the size of the case, and which type of motherboard is in the computer?
#Which components are currently being used on the computer, and what new components
may be added to the computer?
11
Which two motherboard features must be compatible when selecting a new CPU?
(Choose two.)
#chip set
#socket type
12
A technician is concerned that a computer is overheating. The computer reboots without
warning. What can the technician do to improve the circulation of air through the
computer?
#Add one or more case fans.
13
What is the purpose of the copper or aluminum between a processor and the fan on a
computer motherboard?
#It conducts heat from the processor so that the fan can disperse the heat.
14
A motherboard has a 64-bit bus. What does this mean?
#The processor buffers 64 bits of data each clock cycle.
15
A technician suspects that a hard drive is beginning to fail. Which two conditions would
support this suspicion? (Choose two.)

#The hard drive is making unusual noises.
#The hard drive has a gradual increase in the number of bad sectors.
16
A computer system keeps losing the date and time or requesting to go into the Setup
program during the boot process. What are two possible solutions? (Choose two.)
#Replace the motherboard battery.
#Verify that the motherboard battery is secure.
17
When testing the 6-pin PCIe connector with a multimeter, what should the voltage read?
#12 V
18
Which three computer system capabilities should a technician consider when installing a
video capture card? (Choose three.)
#processor speed
#amount of RAM
#VGA adapter specification
19
When a computer boots, the hard disk is not recognized. What are two possible causes of
the problem? (Choose two.)
#The power cable is not attached properly to the drive.
#The data cable is loose or disconnected.
20
Why is a solid state drive more reliable than a traditional drive?
#It uses power-based memory instead of magnetic-based memory.
21
Which two problems are caused by inadequate CPU cooling and ventilation? (Choose
two.)
#The computer locks up.
#The computer does not boot.
22
You are monitoring a new technician installing a device driver on a Windows-based PC.
The technician asks why the company requires the use of signed drivers. What would be
the best response to give?
#A signed driver has passed Microsoft's quality lab test and prevents a system from being
compromised.
23
A technician needs to retrieve a DVD from an optical drive that is jammed and fails to
open. What is the best method the technician could use to retrieve the DVD?
#Insert a pin in the small hole next to the eject button.
24
What are two probable causes of a computer failing to recognize a newly installed storage
device? (Choose two.)
#The device jumpers are set incorrectly.
#The system BIOS settings are incorrect.
25
A customer is interested in video editing and has purchased a FireWire hard drive for
storage of videos. However, no FireWire ports are available on the motherboard. What
type of adapter will the customer be interested in obtaining?
#eSATA
26
A motherboard flash BIOS has been updated. After the update, the computer restarts, but
does not boot. The technician examines the motherboard documentation and discovers
the motherboard has only one BIOS chip. What will the technician have to do to fix this
problem?
#Re-flash the BIOS.
27
A new sound card has just been installed, but no sound reaches the speakers. What are
two common solutions a technician might implement? (Choose two.)
#Connect the speakers to the correct port.
#Unmute the sound through the operating system.
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1
Which virtual memory attribute is the only one a technician should change?
#location
2
Which Windows XP utility is used to partition and format hard drives?
#Disk Management
3
A technician boots a Windows XP computer that has an incorrect driver loaded for the
video adapter card. How can the technician revert to a previous driver?
#Select the video adapter card in Device Manager, select the Driver tab, and click Roll
back driver from Properties.
4
A user wishes to dual boot Windows XP and Windows Vista on a computer with a single
hard drive. Which advice should the technician provide the user?
#It is necessary to create a second partition and install Vista into the second partition.
5
A technician is setting up an e-mail client for a customer. Which two protocols can the
technician select to retrieve e-mails from the e-mail server? (Choose two.)
#IMAP
#POP
6
What are two reasons for creating two partitions? (Choose two.)
#separate data files and operating system
#allow the computer to be dual booted
7
Which information is backed up when a restore point is created?
#system and Registry information only
8
What is a common cause of the Invalid Boot Disk error?
#There is a non-bootable floppy disk in the floppy drive.
9
A technician is having trouble repairing a difficult Windows XP problem. The usual
quick-fix solutions did not work and there are no obvious clues found in either Device
Manager or Event Viewer. What two actions should the technician try next? (Choose
two.)
#Check any manuals relating to the hardware and software.
#Check the Internet for possible solutions.
10
Which action should be taken to start the defragment utility when using the Windows XP
Category View?
#Double-click My Computer, right-click the disk to defragment, and choose Properties >
Tools > Defragment Now.
11
In Windows XP which file determines the prompt that a user sees during the boot process
when multiple operating systems are present?
#BOOT.INI
12
Which action configures Windows Explorer to display file extensions?
#Choose Start > Control Panel > Folder Options > View, uncheck the Hide extensions for
known file types check box.
13
A video-file editor defragments the hard drive on his computer every month to ensure
continuing optimal performance. How can the editor ensure that the defragmentation
occurs every month?
#Add Defrag to Scheduled Tasks in System Tools.
14
Which two pieces of information are required when configuring Automatic Updates for
Windows XP? (Choose two.)
#day
#time
15
When configuring Windows XP, which setting configures a service to run every time a
computer is started?
#automatic
16
Which two locations are commonly used in Windows for temporary files? (Choose two.)
#C:\temp
#C:\Windows\temp
17
What is the most common cause of blue screen errors?
#device driver errors
18
A user has observed that the performance of the hard disk has degraded over time. What
is the first thing a user should do to improve performance?
#Defragment the hard disk.
19
Which Windows XP Professional installation uses a Sysprep file?
#image-based installation
20
What is a feature that Internet browsers provide to improve performance when accessing
recently visited websites?
#caching recently accessed pages
21
While attempting to run an application, a user receives an error message indicating that a
required RPC service is unavailable. The user determined that the RPC server is
functioning properly. Which action should be tried next by the user?
#Restart the service.
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1
Which portable connection provides the user with the possibility of high-speed Internet
connectivity?
#cellular
2
Which standard does Bluetooth incorporate to reduce the chance of interference when
multiple Bluetooth devices are present?
#AFH
3
What wireless technology has a range limited to 3 feet (1 m) and cannot penetrate
ceilings and walls?
#infrared
4
Which wireless technology is a low-power, short-range technology that uses LEDs to
transmit data and uses photodiodes to receive data?
#infrared
5
Some keys on a laptop work intermittently. They sometimes type the letter and
sometimes do not. What should a technician do to fix this problem?
#Clean the keyboard.
6
A student unpacks a new laptop, attaches the AC adapter, and powers it up. However, the
laptop power LED is off. What is the probable cause of the problem?
#The AC adapter is not securely connected.
7
Refer to the exhibit. Which type of connection is being established between the PDA and
the infrared keyboard?

#line-of-sight
8
A technician is working on a laptop that has excessive hard drive activity. Which two
actions can the technician take to resolve the problem? (Choose two.)
#Delete files and programs on the hard drive.
#Replace the laptop hard drive.
9
What are two steps a technician should take before repairing a laptop? (Choose two.)
#Backup all data stored on the laptop.
#Check the warranty to see if repairs must be done by an authorized service center.
10
A laptop that worked fine previously now fails to emit sound. A technician finds that the
sound is still enabled through the control panel. What could be causing the problem?
#The sound could have been disabled through a slide switch commonly located below the
sound port.
11
Which wireless technology offers a maximum data rate of 540 Mbps?
#802.11n
12
Which two sources can be used to determine the amount of currently installed RAM on a
computer? (Choose two.)
#POST screen
#System Properties dialog box
13
The design department recently doubled the RAM capacity in all of the laptops. After the
upgrade, the laptop users reported experiencing improved performance. Which
operational benefit have the users noticed after the RAM increase?
#The hard disk swap file is read less frequently.
14
A laptop that previously worked now fails to boot. The cursor fails to appear on the
screen. When a bootable DVD is inserted, the system still fails to boot even though it is
set to boot from CD/DVD. The fan turns, so power is applied and the power light is on.
The technician installs the hard drive in another laptop and it works there. What is the
probable cause of the problem?
#The CD/DVD drive has failed.
15
Which two types of batteries should be completely discharged and then fully recharged to
remove the charge memory? (Choose two.)

#Ni-Cad
#NiMH
16
Which attribute of a solid state drive would be an advantage when being used in a laptop?
#Solid state drives reduce power usage.
17
A laptop fails to start after a new hard drive has been installed. What are two possible
causes of this problem? (Choose two.)
#The hard drive was not connected properly.
#The BIOS does not recognize the new hard drive.
18
Which Wi-fi standard uses the 5.0 GHz frequency band?
#802.11a
19
Which type of infrared network bounces the signal off ceilings and walls?
#scatter
20
Which two types of ports can be used to attach an external hard drive to a laptop
computer? (Choose two.)
#USB
#Firewire
21
Manufacturers often offer devices in two versions, one with all the necessary manuals
and drivers and one without. Which two names are given to these versions? (Choose
two.)
#OEM
#retail
22
Which three standard procedures must always be included in a preventive maintenance
schedule? (Choose three.)
#physical cleaning
#hard drive maintenance
#software updates
23
Which IEEE 802.11 standard uses only 5 GHz technology?
#802.11a
24
The accounting department has received a new laser printer. According to the printer
technical specification, the printer complies with the Bluetooth Class 2 specification.
What is the maximum distance that any device could be expected to successfully send
print jobs?
#33 ft (10 m)
25
Why should care be taken when charging and handling a laptop battery?
#Laptop batteries can explode if mishandled or improperly charged.
26
Which two methods can be used to provide security for a Bluetooth connection? (Choose
two.)
#128 bit encryption
#PIN authentication
27
Which type of encryption key should be enabled on WPA-compliant devices?
#128-bit
28
Which three laptop components should be cleaned during routine maintenance? (Choose
three.)
#exterior case
#cooling vents
#keyboard
29
A laptop will only work on AC power. What should be done to fix the problem?
#Replace the battery.
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1
Which two printer parts should be cleaned with a damp cloth? (Choose two.)
#roller surfaces in dot matrix printers
#print head in inkjet printers
2
Which Windows component allows the Windows operating system to output graphics to a
computer screen or print device?
#GDI
3
Which type of port is used for low-speed dot matrix printers?
#Serial
4
Which two parts, one in a laser printer and one in a dot matrix printer, should be allowed
to cool before attempting any repairs? (Choose two.)
#fuser assembly
#print head
5
Which two methods are often used to connect a lower-cost printer to a Windows XP
network? (Choose two.)
#Use a separate print server.
#Connect to a networked computer and share the printer.
6
Which two items can help extend the life of an inkjet printer? (Choose two.)
#type of ink
#paper type
7
A user reports that whenever he needs to print a document, the print job process is
automatically sent to the wrong network printer. Which path should the user follow to
resolve this problem in Windows XP?

#Start > Control Panel > Printers and Faxes, right-click the printer, and then select Set as
Default Printer
8
What two solutions would fix the problem that occurs when every page that is printed by
a laser printer produces lines or streaks? (Choose two.)
#Replace the drum.
#Use the cleaning utility to clean the cartridge nozzles.
9
Which path will allow a user to add a printer in Windows XP?
#Start > Control Panel > Printers and Faxes > Add a Printer
10
What could be a result of printing with paper that has become damp because of high
humidity?
#Paper jams are more frequent.
11
Which scanner option considerably affects the size of the output file?
#resolution settings
12
Users in the accounting department are having trouble digitizing documents with a
scanner. What should the technician do to resolve the problem?
#Calibrate the scanner.
13
Which two pieces of software are included with most new printers and are installed by
the user? (Choose two.)
#configuration software
#printer driver
14
Which type of printing option should be implemented to allow a user to change settings
for each document sent to the printer?
#per-document
15
Which two issues should be considered when purchasing RAM for a new printer?
(Choose two.)
#physical type of memory
#number of memory slots available
16
A technician is installing network printer software and drivers on a Windows Vista
computer. At the Select a Printer stage the technician wants to install a printer that is not
listed. Which two methods are available to identify and select the required printer?
(Choose two.)
#name
#IP address
17
As a part of the maintenance process for a laser printer, a technician should remove all
the small particles of toner inside the printer. What is the recommended method to
perform this task?
#Use a vacuum cleaner with HEPA filtration.
18
Users working in humid environments notice that documents printed by a laser printer are
of poor quality. It is discovered that the printer is unable to attach toner to the paper. What
is the most likely cause of the problem?
#The paper absorbed moisture from the air and is damp.
19
A technician has completed the routine maintenance service for all the printers in the
accounting department. Which action helps ensure that the next routine maintenance
service is performed at the correct time?
#Reset the counters.
20
A technician is installing a new inkjet printer. The printer has successfully printed test
pages. Which task also verifies the functionality of an inkjet printer after installing the
printer driver?
#using different types of paper trays for special paper sizes
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1
Which two hazards exist when working with fiber optic cabling? (Choose two.)
#chemicals
#glass splinters
2
Which safety precaution should be used when working with any type of cable?
#Wear safety glasses when working any type of cable.
3
ABC Computer Company is in the process of planning a network for a new client. A
network technician has been asked to perform a physical inspection of the facilities to
determine the flow of data and protocols required by the client. What is this inspection
called?
#site survey
4
Which protocol provides secure transport of data from the company web server to remote
users?
#HTTPS
5
When planning the network in a new building, the technician notes that the company
requires cabling that can extend up to 295 ft (90 m) with enhanced bandwidth support at
an affordable price. Which cable type will the technician pick if he chooses the most
common type of cabling used on networks?
#Cat5e
6
The network technician is researching the best way to connect the branch offices to the
main office. What are three main considerations that the technician should remember
when choosing an Internet connection? (Choose three.)
#availability
#reliability
#speed
7
Students on the college network need to be able to view folder names and data in files
stored on the Windows-based file server, but should never be allowed to add or save
information on the server. Occasionally, the students also need to run media programs to
watch videos stored on the server. Which permission should the network technician
assign to the students accessing the file server?
#read
8
While using nslookup, a student sees the following message: "Cant find server name for
address 127.0.0.0: timed out." What is one possible problem?
#The computer does not have at least one entry for a DNS server configured.
9
The network administrator has physically installed wireless NICs in three new computers.
Which two additional steps will complete the installation process? (Choose two.)
#Configure the device drivers.
#Configure the NICs with addressing information.
10
After booting a computer running Windows 2000, the following message displays: "The
IP address already exists on another computer". Which two steps will quickly obtain a
new IP address from the DHCP server? (Choose two.)
#run ipconfig /release
#run ipconfig /renew
11
Which two ipconfig parameters are used within Windows XP to remove and assign the IP
address previously provided by a DHCP server? (Choose two.)
#release
#renew
12
Which three ports are used by SMTP, POP, and IMAP? (Choose three.)
#25
#110
#143
13
What is the purpose of an analog telephone adapter in the application of VoIP services?
#to connect a standard analog telephone to the IP network
14
Refer to the exhibit. The tracert command was used on the local computer to verify
connectivity with a remote site. Which type of address is shown in the highlighted line of
the tracert command output displayed in the exhibit?
#default gateway for the local computer
15
What are two ways to assign an IP address to a wireless NIC? (Choose two.)
#Assign a static address.
#Use DHCP.
16
In Internet Explorer, after choosing Tools and then Internet Options, which tab would a
user select to set the browser to prompt before downloading potentially unsafe content?
#Security
17
What would be a disadvantage of configuring a wireless router or access point to operate
only in accordance with the 802.11n protocol standard?
#Older, legacy wireless devices may be unable to connect to the wireless network.
18
Which two methods can be used to connect IP phones to a network? (Choose two.)
#Connect the IP phone to the Ethernet LAN using an RJ-45 connector.
#Establish an Internet connection then use an Analog Telephone Adapter.
19
A company adds a few refurbished computers to a network. The company finds, however,
that the refurbished computers perform significantly worse than the original networked
computers performed with applications that require the transfer of data over the network.
What should the company technicians do?
#Check if the network interface cards in the computers are limited to 10 Mb/s.
20
A textbook author needs to upload a chapter from a home computer to the FTP server of
the publisher. The author uses the correct username and password, but the transfer fails.
What is the most likely cause of the problem?
#The chapter document must be compressed before transmitting to an FTP server.
21
The network technician has been asked to share a new printer on the network using the
Add Printer wizard for Windows XP. Which path should the technician use to run the Add
Printer wizard?
#Start > Control Panel > Printers and Faxes > File > Add Printer
22
While troubleshooting a computer, the technician releases and renews the IP address. A
message appears: "No operation can be performed on the adapter while its media is
disconnected." What is a probable cause of the message?
#The network cable is unplugged.
23
A new employee needs to transfer files to the corporate FTP server. However, the
employee is unable to log in to the FTP server. What is the most likely cause of the
problem?
#The employee is using an incorrect username or password.
24
A technician is configuring a network device for remote access. Which protocol is
commonly used as a secure alternative to Telnet?
#SSH
25
A computer user cannot access a bank using HTTPS. What is one recommended
solution?
#Enable SSL through the web browser application.
26
Which action should a user take to ensure that personal information that is entered into a
website form is not retained on the computer?
#Delete the temporary Internet files.
27
A technician is troubleshooting a network and finds hosts with duplicate static IP
addresses. Which protocol could be used to resolve this issue?
#DHCP
28
A technician is working on a host computer that fails to obtain an IP address. Which three
actions could the technician perform to determine the cause of the problem? (Choose
three.)
#Check the DNS server to ensure that it is operating correctly.
#Check that the DCHP server is operational.
#Check the PC firewall settings to make sure that DHCP is allowed.
29
A user is receiving e-mail on a regular basis from a particular person. A problem occurs
when the e-mail from this same person contains an attachment. What is one solution?
#Ask the IT department to permit port 25 through the firewall.
30
What are two possible causes of e-mail attachments not being received with e-mail
messages? (Choose two.)

#The firewall could be blocking port 21, with the result that attachments cannot get
through.
#The e-mail server could not be receiving e-mail messages that are using POP.
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1
A computer user cannot access the Internet. A technician, attempting to resolve the
problem, can ping the proxy server, but Internet access is still denied. What is the
problem?
#The computer browser proxy server settings are wrong.
2
What are two features of Windows Vista Backup? (Choose two.)
#The backup files can be saved to another connected computer or server.
#The backup files have an extension of .bkf and a maximum uncompressed file size of
200 MB.
3
On a computer in the lab, a student can access e-mail. However, from a laptop that is
owned by the student, the wireless connection to the e-mail server fails. What is the
problem?
#Windows Firewall is blocking the port that is used by the e-mail application.
4
A network administrator has noticed that users without administrative rights are installing
unauthorized applications on the Windows Vista computers. What could the administrator
do to prevent the installation of these applications?
#Enable the UAC function on the computers.
5
Windows XP should be updated on a regular basis. In which situation should automatic
updates be disabled?
#Users accessing the network using a dial-up connection need to control when the
updates are downloaded and installed.
6
Which encryption technology provides secure tunnels?
#VPN
7
A network technician has received several reports regarding missing and corrupted
information on a company file server. Which course of action can the technician use to
investigate any unauthorized network access?
#Audit the event logs on the server to check for unauthorized network access.
8
A business has a policy to automatically update and run the antivirus software on all
computers each day. When is the best time to perform this security maintenance?
#awhen the computers are not being used
9
Refer to the exhibit. Which Firewall Settings tab would be used to allow an FTP
connection through a Vista-based computer?
#Advanced
10
Which simple wireless configuration technique can make the network invisible to
unauthorized users?
#Disable SSID broadcasting.
11
Which two file-level permissions allow a user to delete a file? (Choose two.)
#modify
#full control
12
Which two characteristics of network traffic are being monitored if a network technician
configures the company firewall to operate as a packet filter? (Choose two.)
#ports
#protocols
13
Port triggering has been configured on a wireless router. Port 25 has been defined as the
trigger port and port 113 as an open port. What effect does this have on network traffic?
#All traffic that is sent out port 25 will open port 113 to allow inbound traffic into the
internal network through port 113.
14
Which Windows XP command initiates a backup from the command line?
#ntbackup
15
Which two advantages are attributed to a hardware firewall when compared to a software
firewall? (Choose two.)
#It does not impact the processing performance of the equipment it protects.
#It is designed to protect more than one computer.
16
What is the result of changing the default username and password on a wireless access
point?
#It reduces the chance of someone accessing the device and changing settings.
17
A technician has been asked to format the drives of several Windows XP computers with
a file system that can use file-level permissions to secure confidential information. Which
file system should be used by the technician?
#NTFS
18
After a technician collects information from the computer, which two sources can provide
the technician with possible solutions for various types of network-related problems?
(Choose two.)
#the manufacturer FAQ for network devices
#technical websites
19
What is the default setting for Windows XP operating system updates?
#automatic
20
On a Windows Vista computer, which CLI command is used to repair the master boot
record that has been damaged by a virus?
#bootrec.exe/fixmbr
21
A user reports that the antivirus software on a computer is always turned off when the
computer is restarted, despite being reactivated each time the computer starts up. Further
investigation by the technician shows that the Internet browser also displays an incorrect
homepage. What is the probable cause of these problems?
#The computer has been infected with spyware.
22
Which three physical security measures are employed to prevent security breaches and
loss of data? (Choose three.)
#conduit
#card key
security guard
23
The ABC Company network designers are designing the new corporate WiFi network.
Which two precautions should be implemented because of security concerns with
wireless networks? (Choose two.)
#Disable broadcast of the SSID.

#Configure WPA on access points.
24
A student has a Windows XP laptop firewall set with the Don't Allow Exceptions option
enabled. What is the consequence of setting this option?
#No applications on an outside network are allowed access to the laptop.
25
Which method can a technician use to make sure that only specific computers connect to
a wireless router?
#MAC address filtering
26
A network administrator has moved encrypted files from one computer to another
computer on the network and now the files are not encrypted. What does the
administrator need to do to correct the problem?
#Convert the destination computer partition to NTFS.
27
A network administrator is trying to allow everyone access to a data folder while limiting
access to individual subfolders to individuals. The administrator is having problems with
all users being able to view and edit all files and folders. What should the administrator
look at to solve the problem?
#Check to see if the subfolders have inherited rights from the main folder.
28
Which data security technology takes the form of an object which must be close to a
computer before the user can successfully submit a username and password?
#security key fob
29
A network administrator is trying to change the account name of a user but cannot make
the changes. What could be a possible cause?
#The administrator does not have the correct permissions to make the change.
kunci jawaban cisco IT essential final exam 1-10
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Final Exam for ch 1-10 - IT Essentials: PC Hardware and Software (Version 4.1)
1
A computer user buys a low priced replacement monitor but finds that there is a lot of
flicker. The flicker makes the monitor unusable. Which characteristic of a monitor needs
to be considered to ensure flicker-free viewing?
#refresh rate
2
When analyzing a protocol used on the network, it is discovered that multicast messages
are being sent to network devices. Which class of IP addressing is being used to send
these messages?
#D
3
A technician notices that a data floppy disk is in the floppy disk drive of a computer when
it is powered on. Which error message could this potentially cause?
#invalid system disk
4
What characterizes spoofing?
#Making data appear to come from a source other than the actual source.
5
When a Windows XP computer has completed the POST for each adapter card that has a
BIOS, what is the next step during the boot sequence?
#BIOS reads the MBR.
6
When calculating the total cost of ownership of a printer it is necessary to consider the
cost of the consumables. Which two consumables are associated with an inkjet printer?
(Choose two.)
#ink cartridge
#paper
7
Which protocol adds security to remote connections?
#SSH
8
What is the purpose of an IRQ?
#Request information from the CPU.
9
A wireless LAN is being deployed inside the new park ranger, one room office that is
located at the highest part of the national park. When the testing was completed, the
technicians reported that occasionally, the wireless LAN signal is affected by some type
of interference. What are two possible causes of the signal distortion? (Choose two.)
#the number of wireless devices that are used in the wireless LAN
#the large number of trees that surround the office
10
When installing a service pack or security patches on an operating system, what should
be done to protect the system in the event of a faulty or aborted installation?
#Create a restore point.
11
A technician is asked to wire a network that supports CSMA/CD. Which architecture and
physical topology should the technician use for supporting this access control method?
#Ethernet and Star
12
What is the best way to fully ensure that data is unable to be recovered from a hard drive?
#shattering the hard drive platters with a hammer
13
A technician is asked to configure the time the system must be idle before the hard disk
spins down on all the Windows-based laptops in the company. The technician configured
the power options in Windows but it appears to have no effect. Where should the
technician look to enable power management?
#System Registry
14
A printer has a paper jam. An impatient user has sent multiple print jobs of the same
document to this printer. What can be done to remove these print jobs?
#Cancel the jobs in the printer queue.
15
ABC Inc. decided to integrate redundancy by connecting multiple hard disks to duplicate
the information they store. Which type of adapter will need to be installed on the servers
to accomplish the desired redundancy?
#RAID adapter
16
A call center technician has asked a customer to perform a simple operation to fix a
problem on a computer. The customer seems unable to perform the task. What should the
technician do?
#Determine whether the customer would prefer to receive the instructions in another
form, such as e-mailed, illustrated written instructions.
17
Which two technologies enable printers to be accessed by multiple network users?
(Choose two.)
#Wi-Fi
#Ethernet
18
A user reports that a printer is printing unknown characters on documents. What is a
possible solution to this issue?
#Uninstall and reinstall the printer driver.
19
Which network device uses a MAC address table to segment the network?
#router
20
A technician needs to configure the hard drive on a computer so that there appears to be
one drive for the operating system and four drives for data from different applications.
How can the hard drive be configured to provide this perception?
#Create one primary partition and one logical partition with four logical drives within it.
21
A supervisor received a complaint that one of the technicians was rude and disrespectful.
Which action by the technician most likely caused the customer to complain?
#The technician interrupted a number of times to ask questions.
22
A technician is troubleshooting a user complaint that a printer is not printing a report.
Which step is one of the first that the technician should take?
#Check the Device Manager on the user computer for hardware problems.
23
Which Registry file contains information about all software that is installed on a
Windows XP computer?
#HKEY_LOCAL_MACHINE
24
A hacker is detected using commonly available wireless hacking tools to access
encrypted wireless network communication. Which resolution would prevent this action?
#Change the SSID that is being used on the wireless network.

25
Which two general precautions should be taken before replacing any non-hot-swappable
laptop component? (Choose two.)
#Disconnect the power cord.
#Remove any batteries.
26
Which power mode should be used by a laptop so that all the data is saved, all the
applications the user was working on are left open, and there is no power used by the
laptop?
#Hibernate
27
What is the purpose of SCSI and RAID adapters?
#to connect storage devices such as hard disk drives to a PC
28
Which network protocol is used to automatically assign an IP address to a computer on a
network?
#DHCP
29
A customer used the convert.exe utility to take advantage of NTFS security features. The
customer later discovered that the application on the computer can only read FAT32 files.
After the hard drive was formatted back to FAT32, the customer noticed all of the data
files are missing. What should the customer do next?
#Restore the data files that were backed up in preparation for the conversion.
30
Which two components normally require a laptop to be powered down and the battery
removed before removing the components? (Choose two.)
#internal hard drive
#RAM
31
A customer reports that after using a computer for over a year, the computer now takes
more time to access the files. Which management tool can be used first, before any other
complex procedure?
#defrag
32
A customer needs to purchase a new power supply for a computer. What must be
considered when selecting an appropriate power supply?
#The power supply has sufficient wattage to support all components inside the computer.
33
What is a benefit of using the USB or FireWire ports to connect peripherals to a laptop?
#The peripherals can be plugged in and out without turning the laptop off.
34
A small business has used a high quality configurable flatbed scanner to scan a number of
photographs to print as large posters. However, the quality of the images printed as
posters is poor. What should the user do?
#Increase the resolution of the scanner.
35
A user has been writing data to a USB flash memory drive. What should the user do
before removing the device?
#Click on the Safely Remove Hardware icon in the system tray then on the device.
36
A technician installed a network adapter in a computer and wants to test network
connectivity. The ping command can only receive a response from local workstations.
What could be causing the problem?
#The default gateway is not set.
37
A technician is explaining the differences between inkjet printers and laser printers to a
customer. Which two comparisons should the technician make? (Choose two.)
#Inkjet printers are less expensive than laser printers.
#The laser printer output is dry after printing, but an inkjet printer may still have wet ink
on the paper after printing.
38
A network administrator is troubleshooting a server that keeps crashing. While
monitoring traffic to the server, the administrator notices repeated, larger than normal
pings to the server. What is the name of this type of attack?
#ping of death
39
A technician wants to create a new partition on a new additional hard drive. Which tool
should be used?
#Disk Management
40
Which two quick solutions are commonly recommended when a technician is
troubleshooting a laptop? (Choose two.)
#Reboot the laptop.
#Disconnect the peripherals.
41
A company uses a single computer to receive and test all Windows updates. When the
most recent update was installed, several programs failed. What is the first course of
action that a technician should attempt to remove the update?
#Run a System Restore from the last restore point.
42
A mobile training room uses a generator to power the PCs, servers, and printers. The
company that runs the room upgraded the equipment but then found that when all the
devices are powered up they become unreliable, with some PCs shutting down. What
may cause this power problem?
#The power consumption of all devices is too much for the electrical circuit that is
provided.
43
When installing the Windows XP operating system, a technician is given a choice of file
systems to use. If security is a requirement, which file system should be chosen?
#NTFS
44
A technician has replaced a failing floppy drive. While testing the new drive, the
technician notices that the floppy drive light remains lit constantly. What is most likely
the cause of the problem?
#The ribbon cable is installed incorrectly.
45
Which two types of connectors can be found on DVI cables? (Choose two.)
46
Which Windows tool should be run before upgrading the operating system?
#Ntbackup
47
The technician has been asked to upgrade the printer driver for an old printer. What is the
best source for a new driver?
#manufacturer's website
48
Where can a user change the idle time after which a laptop will switch to standby mode?
#Left-click Start > Control Panel > Power Options, then click the Power Schemes tab.
49
A home computer owner has a PC system that runs Windows XP. For security reasons the
owner has been using a limited local user account for a number of years. The owner
wishes to install a new piece of software, but the user account does not have the
necessary permissions. Which type of account does the owner need to use to install the
new software?
#administrator
50
A student enables file sharing on a laptop so that a friend can access music files. Which
type of service is being configured?
#peer-to-peer
51
What do the terms refresh rate, interlace, and aspect ratio explain?
#image properties of a monitor
52
A technician wishes to boot a computer using a CD-ROM that contains a limited
operating system and diagnostic utilities. Where would the technician set the boot order
for the PC?
#BIOS
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1. Refer to the exhibit. What type of device is highlighted in white?
*touch pad
2. Refer to the exhibit. Which type of removable media is depicted?
*flash drive
3. A user is experiencing slow print rates when printing files that contain large complex
graphics. What could be done to improve performance?
Change the printr cabling from paralel to serial
4. A technician has installed a new sound card in a PC but it is not operating correctly.
Where should the technician look to investigate driver problems?
*Device manager
5. Which type of power connector is used to connect devices such as optical drives and
hard drives?
*P8
6. A technician installed Windows XP on a 20 GB SCSI drive but when the computer is
started a NTLDR error message is displayed. Based on this information which file was
most likely corrupted during installation?
*NTBOOTDD
7. Which program checks for installed hardware during the Windows XP boot process?
*NTLDR
8. Which Registry file contains information about all software that is installed on a
Windows XP computer?
* HKEY_LOCAL_MACHINE
9. Which two security tasks should be included in a computer preventive maintenance
plan?
* an update of spyware removal tools
* an update of antivirus scanner software
10. A customer is considering an inkjet printer to print batches of colored documents that
will be immediately stacked and packaged for shipping. What advice should a technician
give the customer?

* Immediately after printing, the ink is wet
11. A technician is repairing Windows XP and wants to keep all of the application settings
in the operating system. The technician is using the Repair XP option and has rebooted
the computer. A message appears on the screen stating "Press any key to boot from the
CD or DVD." What should the technician do?
* The technician should ignore the message and allow XP to repair the operating system
without deleting any of the applications
12. A technician has replaced a failing floppy drive. While testing the new drive, the
technician notices that the floppy drive light remains lit constantly. What is most likely
the cause of the problem?
* The ribbon cable is installed incorrectly
13. A student wishes to buy a computer suitable for game playing. What CPU speed
would be appropriate for game playing?
*3 GHz
14. A customer requests advice about the type of storage device to use for 20 new
computers. For which two conditions should SSDs be recommended as replacements for
magnetic hard drives?
* external flash drives that are required to be connected by USB
* locations where redundant disks are required to appear as one logical disk to the
operating system
15. A technician powers on a computer and opens a web page. A message that the web
page could not be found appears. After checking the URL, the technician verifies that this
is the problem that was reported by the computer owner. What would be the next step in
the troubleshooting process for the technician
*Verify the computer IP address information
16. What characterizes a DDoS attack?
* Many hosts participate in a coordinated attack
17. Which two ports on a laptop allow connection or removal of external devices, such as
hard drives or printers, without powering off the computer?
* USB
*VGA
18. What are two functions of a VPN gateway?
*establish secure VPN connections
* manage VPN tunnels
19. At which TCP/IP model layer would a MAC address be found?
*network access
20. A technician wishes to boot a computer using a CD-ROM that contains a limited
operating system and diagnostic utilities. Where would the technician set the boot order
for the PC?
*BIOS
21. A customer wants to produce video recordings to sell to the public. Which two types
of media should be used to accomplish this type of recording?
* DVD+/-R
* BD-R
22. A customer complains that a scanner has suddenly stopped producing clear images.
Which preventive maintenance task has the customer most likely forgotten to do?
* visually inspect the scanner glass
23. A computer can access devices on the same network but can not access devices on
other networks. What is the probable cause of this problem?
* The computer has an invalid default gateway address
24. What is the best way to fully ensure that data is unable to be recovered from a hard
drive?
* formatting the drive
25. The current IP configuration of a small company is done manually and is timeconsuming. Because of increased network growth, a technician needs a simpler way for
IP configuration of workstations. Which service would simplify the workstation IP
configuration task?
* DHCP
26. Which network device uses a MAC address table to segment the network?
*switch
27. Which type of standard interface allows users to connect and disconnect peripheral
devices while the computer is running without having to restart?
* PATA
28. A user believes that a data file on a Windows XP computer has been corrupted. Which
utility can provide the best information about the data file?
* CHKDSK
29. A customer is experiencing repeated paper jams on a laser printer. Which quick
solution might correct this problem?
*Power cycle the printer
30. When a Windows XP computer has completed the POST for each adapter card that
has a BIOS, what is the next step during the boot sequence?
* BIOS reads the MBR
31. A customer is angry and calls to complain that the service scheduled on his computer
took longer than expected. The technician reviews the work order and notices that the
service was performed by a new employee. How should the technician respond?
*Listen to the complaint and then apologize for any inconvenience caused by the lengthy
service on the computer
32. Refer to the exhibit. Which two port types are shown in the graphic?
*network
*USB
33. Which power mode should be used by a laptop so that all the data is saved, all the
applications the user was working on are left open, and there is no power used by the
laptop?
*hibernate
34.When starting a computer, a customer can no longer select two of the operating
systems that are installed. Which file may be corrupted and causing this error
*BOOT.INI
35. The technician has been asked to upgrade the printer driver for an old printer. What is
the best source for a new driver?
* manufacturer's website
36. A network specialist has been hired to install a network in a company that assembles
airplane engines. Because of the nature of the business, the area is highly affected by
electromagnetic noise. Which type of network media should be recommended?
*UTP
37. In the event of a catastrophic system or hardware failure, which Windows XP utility
provides a framework for saving and recovering the operating system?
*System Restore (SR)
38. What guideline should be followed when establishing a password security policy?
* An expiration period should be established so that passwords frequently change
39. A new application fails to install from a CD known to be virus-free and compatible
with the operating system. What is a possible solution to this problem?
* Run the installation application under Windows XP compatibility mode.
40. A user cannot log in to the network with a computer that worked yesterday. Other
computers on the same network are working fine. Which troubleshooting process would
be most logical to try first?
* Use Device Manager to check for a resource conflict
41. A technician is explaining the differences between inkjet printers and laser printers to
a customer. Which two comparisons should the technician make?

* Inkjet printers are less expensive than laser printers.
* The laser printer output is dry after printing, but an inkjet printer may still have wet ink
on the paper after printing.
42. Which three tasks should a computer preventive maintenance plan contain?
* the defragmentation of the hard drive
* an update of antivirus and other protective software
* an evaluation of the methods for gathering information about problems and the
solutions to be implemented
43. A call center technician is on a call with a customer when a colleague indicates that
there is something to discuss. What should the technician do?
* Interrupt the customer and ask whether the customer would mind going on hold for a
few minutes
44. What should always be done prior to replacing components that are not hotswappable in a laptop?
* Unplug the laptop and remove the battery
45. Which protocol adds security to remote connections
*SSH
46. A customer is upset and wants to speak to a specific technician to resolve a problem
immediately. The requested technician is away from the office for the next hour. What is
the best way to handle this call?
* Make an offer to help the customer immediately, and advise the customer that otherwise
the requested technician will call the customer back within two hours.
47. A technician is designing a hardware preventive maintenance plan for a company.
Which strategy should be included in the plan?
* Schedule and document routine maintenance tasks.
48. A technician is planning to convert a file system from FAT32 to NTFS. What step
should be taken before doing the conversion?
Create a complete system backup.
49. A technician is troubleshooting a computer that is experiencing hardware failure
detected by the BIOS. What is one way this failure is indicated?
* The computer emits a pattern of beeps indicating the failing device
50. A customer used the convert.exe utility to take advantage of NTFS security features.
The customer later discovered that the application on the computer can only read FAT32
files. After the hard drive was formatted back to FAT32, the customer noticed all of the
data files are missing. What should the customer do next?
* Restore the data files that were backed up in preparation for the conversion
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1. What are two characteristics of the IEEE 1284 parallel interface standard?
# The two available operative modes are EPP and ECP
# Bi-directional communication is allowed
2. The corporate security policy states that all remote connections use only secure tunnels
for transport of data. Which encryption technique secures data traveling across the public
Internet as if it were traveling across the corporate LAN?
# VPN
3. What are two problems that are caused by setting an incorrect boot order in the system
BIOS?
# The computer displays an "Invalid Boot Disk" error after POST
# The computer displays a "Missing NTLDR" error after POST
4. A call center technician receives a call from a customer who wishes to add more
memory to a laptop to increase graphics performance. Which type of memory should be
installed?
# RAM
5. The production manager of a small company is experiencing slow performance in a
laptop. What should a technician try first in order to correct the problem?
#Defragment the hard disk
6.Which safety precaution should an installer take when installing cable in the ceiling of
a building?
# Wear thick gloves to minimize damage to the cable
7. Several messages sent to the network administrator are reporting that access to a secure
server using HTTPS is failing. After checking recent updates to the company firewall, the
administrator learns that the firewall is blocking HTTPS. Which port should be opened to
solve the problem?
#22
8. Which action should be taken first if a card key is lost or stolen?
#Disable the lost card key.
9. Engineers are designing a security scheme to allow only authorized persons to access
the facilities of a national bank. Which security control measure provides the most secure
solution for employee identification?
#biometric devices
10. Refer to the exhibit and consider the advertisement that is shown. Based on the
advertisement, which statement is accurate regarding this motherboard?
#The Intel Core i7 processor supports a maximum bus speed of 1600MHz
11. A technician has been asked to connect a new scanner to a computer. Which interface
provides the fastest transfer of data?
#USB 2.0
12. A technician has been asked to develop a physical topology for a network that
provides a high level of redundancy. Which physical topology requires that every node is
attached to every other node on the network
#mesh
13. Which three ports should be left open to avoid filtering e-mail traffic?
#25
#143
#212
14. What is the highest risk associated with improperly charged or mishandled batteries?
#The battery can explode.
15. A network administrator has been informed about a problem with the network printer.
What is the most reliable way to prevent print jobs from being added to the queue while
the printer is being repaired?
# Stop the print spooler
16. A Windows Vista computer does not display the thumbnail views of two windows that
are currently minimized in the taskbar when the mouse pointer is placed over the
appropriate tile on the taskbar. What is a possible solution to this problem?
# Enable the Graphics Options "Tray Icon" in the Taskbar and Menu Properties window
17. Which Startup type must be selected for a service that should run each time the
computer is booted?
# automatic
18.The network manager decides to implement a simple security solution to the company
WLANs. Which wireless security technique should the manager take to hide the WLAN
id from any access point?
# Disable the broadcast of the SSID on the access point
19. When upgrading a CPU what must be applied between the new CPU and the heat
sink/fan?
# thermal compound
20. A technician is trying to explain USB 1.1 and USB 2.0 to a user in terms of speed.
The user is having problems comparing the two standards based on the values expressed
in Mbps. Which explanation can the technician use that will best describe the
relationship?
#USB 2.0 is forty times as fast as USB 1.1.
21. A technician is working on a laptop with a touchpad that fails to work. Which two
actions can the technician take to try to repair the problem?
# Enable the touchpad in the system BIOS
# Ensure that the operating system has the correct driver for the touchpad
22. Which Windows hard drive partition is referred to as the C: drive?
# the first primary partition
23. A computer has been relocated and all the cables reconnected. When the computer is
powered on, the correct POST audio signals are heard and the hard drive LED shows disk
activity. However, the monitor fails to display anything. What are two possible causes of
this problem?
# The monitor Power Scheme settings are incorrect.
# The monitor cable connector is loose or disconnected because the retaining screws are
missing
24. A technician has installed a third party utility that is used to manage a Windows XP
computer. However, the utility is unable to startup automatically whenever the computer
is started. What can the technician do to resolve this problem?
#Change the startup type for the utility to Automatic in Services
25. Refer to the exhibit. What type of partition arrangement does this Windows XP
computer have on its hard di
#3 logical, 1 extended, 1 free space, 1 primary
26. Which two hazards are related to fiber optic installations?
# glass splinters that can penetrate the skin
# risk of explosion when installed close to combustible substances
27. Which interface can transfer data at a maximum speed of 480 Mbps?
#USB 2.0
28. A company has a preventive maintenance policy that requires every computer have a
new restore point created every six months. How can a technician create the restore
point?
#Go to Start > All Programs > Accessories > System Tools > System Restore > Create a
restore point
29. For a default installation of Windows XP Professional, which two settings are
customizable?
#regional settings
30. Refer to the exhibit. Which utility has the IT department started on each computer?
# Defragment
31. Refer to the exhibit. The IT department requested a new set of memory chips to
upgrade the old laptops. A picture of the memory chip required is attached to the purchase
order so the correct item can be bought.
Which type of memory module is the IT department expecting to receive?
# SODIMM
32. Which two characteristics describe a software firewall?
# It typically protects only the computer it is installed on.
# It uses the CPU in the host computer
33. Which feature is characteristic of the ntbackup command?
# It can be executed from a batch file.
34. Which recommendation should be observed when replacing existing memory?
# The new memory should be as fast or faster as the cache found in the processor.
35. Refer to the exhibit. Based on the information shown, which statement is true?
# The only PC allowed on the wireless network is the one with the MAC address
00:05:4E:49:64:87

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kunci jawaban cisco IT essential chapter 1

generates the least heat?

kunci jawaban cisco IT essential chapter 2

kunci jawaban cisco IT essential chapter 3

kunci jawaban cisco IT essential chapter 5

#A clean copy of Windows Vista is installed.

kunci jawaban cisco IT essential chapter 6

#Wipe the disc from the center outward.

kunci jawaban cisco IT essential chapter 7

kunci jawaban cisco IT essential chapter 8

#The number of wires inside the cable.

#A domain provides centralized control.

kunci jawaban cisco IT essential chapter 9

kunci jawaban cisco IT essential chapter 10

#prioritize the problem

kunci jawaban cisco IT essential chapter 11

support this suspicion? (Choose two.)

kunci jawaban cisco IT essential chapter 12

kunci jawaban cisco IT essential chapter 13

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the infrared keyboard?

remove the charge memory? (Choose two.)

kunci jawaban cisco IT essential chapter 14

resolve this problem in Windows XP?

kunci jawaban cisco IT essential chapter 15

messages? (Choose two.)

kunci jawaban cisco IT essential chapter 16

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#Disable broadcast of the SSID.

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#Change the SSID that is being used on the wireless network.

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give the customer?

a customer. Which two comparisons should the technician make?

kunci jawaban cisco IT essential practice final exam 11-16

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