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Executive summary
The attached monthly indicators report provides an overview of ATs performance against its Statement of Intent (SOI) performance measures. It
also provides supplementary information on ATs public transport, road operations and maintenance, and customer response activities.
The monthly report:
Signals whether the organisation is currently on target to meet its year end performance measures.
The report is supplemented this month by the first quarterly report which presents:
Wider information on non-AT factors that impact on the transport system, and
A more in-depth analysis of AT performance results, year-end targets, and any planned corrective action required to ensure performance
targets are met.
SOI summary
Prioritise rapid, high frequency public transport
Seven SOI measures three on target to exceed performance measures, three on target to
meet performance measures, one not on target to meet performance measure
Seventeen SOI measures three on target to exceed performance measures, ten on target to
meet performance measures, one not on target to meet performance measure, three reported
annually with no update this month
SOI summary
Ensure a sustainable funding model
Two SOI measures one reported quarterly and one annually with no update for either this
month
Please note that solid black bullet points below illustrate information relating to an SOI target.
Other related measures are also provided for the Boards information. These are shown using white bullet points.
Auckland public transport patronage totalled 80,443,418 passenger boardings for the 12 months to September 2015, increase of +0.5% on
the 12 months to August 2015 and 8.8% on the 12 months to September 2014. September 2015 monthly patronage was 6,985,152, an
increase of 372,449 boardings or +5.6% on September 2014, normalised to ~ +5.6% accounting for special event patronage.
Rapid and Frequent services totalled 31,251,047 passenger boardings for the 12 months to September 2015, an increase of +1.0% on the 12
months to August 2015. Rapid and Frequent services patronage for September 2015 was 2,834,417, an increase of 305,652 boardings or
+12.1% on September 2014.
Train services totalled 14,636,933 passenger boardings for the 12 months to September 2015, an increase of +1.7% on the 12 months to
August 2015 and +22.8% on the 12 months to September 2014. Patronage for September 2015 was 1,362,323, an increase of 243,093
boardings or +21.7% on September 2014, normalised to ~ +21.8%.
Bus services totalled 60,180,410 passenger boardings for the 12 months to September 2015, an increase of +0.2% on the 12 months to
August 2015 and +5.7% on the 12 months to September 2014. Bus services patronage for September 2015 was 5,218,320, an increase of
96,273 boardings or +1.9% on September 2014, normalised to ~ +1.9%.
Ferry services totalled 5,626,075 passenger boardings for the 12 months to September 2015, an increase of +0.6% on the 12 months to
August 2015 and +10.2% on the 12 months to September 2014. Ferry services patronage for September 2015 was 404,509, an increase of
33,083 boardings or +8.9% on September 2014, normalised to ~ +8.9%.
The proportion of all trips utilising AT HOP was 73.8% in September 2015 (Bus 75.9%, Rail 79.5%, Ferry 27.3%); down from 73.9% in August
2015.
Public transport weighted average punctuality in September 2015 was 95.8% (Bus 94.9%, Rail 98.4%, Ferry 98.2%).
90% of customer service requests relating to roads and footpaths received a response within ATs specified timeframes.1
There were 454 deaths and serious injuries on the local road network in the 12 months to July 2015. The SOI target is to reduce this to 390
during 2015/16.
ATs quarterly customer satisfaction survey results are available this month and show that:
84% of passengers were satisfied with their public transport service (Bus 83%, Rail 83%, Ferry 89%).
70% of residents were satisfied with the quality of roads in Auckland, with 64% satisfied with the quality of footpaths, and 65%
satisfied with road safety in the Auckland region.
Please note this result does not yet include all customer service requests received by AT. Additional information will be available once ATs CRM is upgraded to provide the required details for all
requests received.
Arterial road peak productivity averaged 59.4% in September 2015, down from 61.3% in August 2015, but up from 53.9% in September 2014.
The 12 month average to September 2015 was 55.7%.
For the 12 months to September 2015, baseline travel times were maintained on all ten key freight routes monitored under ATs SOI. During
the month of September 2015, baseline travel times were maintained on eight of the ten routes.
38.6kms of the local road network was resurfaced / rehabilitated during September 2015.
Road maintenance standards will be reported in the March 2016 monthly report.
Footpath condition results will be reported in the March 2016 monthly report.
4.2kms of cycleway were added to the regional cycle network during the July to September 2015 period.
A total of 918,479 cycle trips were recorded for the 12 months to September 2015 across the nine key sites monitored by AT. This represents
an increase of 2.1% on the 12 months to September 2014.
Cycle trips in the month of September 2015 were 4.4% higher than in September 2014 across the nine key sites monitored by AT.
In September 2015, 23.3% of the arterial network was congested in the AM peak; compared with 18.9% in September 2014. The 12 month
average to September 2015 is 20.5%.
The number of car trips avoided through travel planning initiatives will be measured next in the June 2016 monthly report.
On-street parking occupancy will be reported next in the November 2015 monthly report.
Off-street parking occupancy in three CBD car parking buildings (Civic, Downtown and Victoria Street) during the peak four hours in
September 2015 was 88.3%.
Attachment
Attachment Number
Description
Document ownership
Submitted by
Jesse Colquhoun
ITP Manager
Christine Perrins
Manager Strategic Transport Planning
Recommended by
Peter Clark
Chief Strategy Officer
David Warburton
Chief Executive
Attachment 1
Auckland
Transport
Quarterly
Indicators
Report 2015/16
September 2015
Page 2
Table of Contents
1. Executive summary
2. External indicators
3. Performance by Strategic Theme
3.1 Prioritise rapid, high frequency public transport
3.2 Transform and elevate customer focus and experience
3.3 Build network optimisation and resilience
3.4 Ensure a sustainable funding model
3.5 Develop creative, adaptive, innovative implementation
Page 3
1 Executive summary
SOI performance summary
16 SOI measures are on target to meet year end performance measures. Seven are on target to exceed.
The following two are not on target to meet year end performance measures:
1) Fatalities and serious injury crashes on the local road network
Reasons / explanations are detailed in page 10 of this quarterly report
29 SOI
measures
Page 4
Table of Contents
1. Executive summary
2. External indicators
Page 5
2. External indicators
2.1 ANZ Truckometer
$57,000
$55,000
$53,000
1250
$51,000
$49,000
1150
$47,000
1050
GDP $m
Truckometer counts
1350
$45,000
$43,000
950
$41,000
850
$39,000
230
190
170
150
130
110
90
180,000
1,200
1,000
800
600
400
200
0
Petrol 91
160,000
140,000
120,000
100,000
80,000
60,000
40,000
20,000
Jun-16
May-16
Apr-16
Mar-16
Feb-16
Jan-16
Dec-15
Nov-15
Oct-15
Sep-15
Aug-15
Jul-15
Jun-15
May-15
Apr-15
Mar-15
Feb-15
Jan-15
Dec-14
Nov-14
Oct-14
Sep-14
Aug-14
Jul-14
Jun-16
Jan-16
Aug-15
Mar-15
Oct-14
May-14
Dec-13
Jul-13
Feb-13
Sep-12
Apr-12
Nov-11
Jun-11
Jan-11
Aug-10
Mar-10
Oct-09
May-09
Dec-08
Jul-08
Source: Auckland
Council fuel tax returns
1,600
1,400
Litres (millions)
Jun-16
Nov-15
Apr-15
Sep-14
Feb-14
Jul-13
Dec-12
May-12
Oct-11
Mar-11
Aug-10
200,000
Total
Source: Ministry of
Business,
Employment and
Innovation
1,800
Diesel
Jan-10
Jun-09
Nov-08
Apr-08
Sep-07
Diesel
GDP $m (RHS)
Petrol
Feb-07
Jul-06
Jun-16
Jul-15
Aug-14
Sep-13
Oct-12
Nov-11
Dec-10
Jan-10
Feb-09
Mar-08
Apr-07
May-06
Jun-05
Jul-04
70
Source: ANZ
Truckometer
210
1450
SH1 Orewa-Puhoi
SH1 Drury
Compared to August
2014, average daily
traffic volumes in
August 2015 were up
3.5% on SH1 at
Drury, up 1% on SH1
at Tip Top Corner, up
1% on the Auckland
Harbour Bridge and
up 7.2% on SH1
between OrewaPuhoi.
Source: NZTA Data
Page 6
2. External indicators
2.5 Auckland economic activity
Economic activity
increased 0.7% in the
June 2015 quarter; the
11th consecutive
quarterly rise. The yearon-year growth rate for
Auckland was 4.5%.
Nationally, annual
average growth slowed
to 3.5%, a 2-year low.
4
3
2
1
0
%
-1
-2
-3
-4
90
80
800
70
600
60
50
400
40
200
30
9,000
8,000
7,000
800
6,000
600
5,000
4,000
400
3,000
2,000
200
Number of consents
1,000
1,000
-
Mar-16
Nov-15
Jul-15
Mar-15
Nov-14
Jul-14
Mar-14
Nov-13
Jul-13
Mar-13
Nov-12
Jul-12
Mar-12
Nov-11
Jul-11
Mar-11
Nov-10
Jul-10
Mar-10
Nov-09
Jul-09
Monthly (LHS)
Source: Statistics
NZ
Jun-16
10,000
Jul-15
1,200
Aug-14
Sep-13
Unemployed
Oct-12
Nov-11
Dec-10
Jan-10
Feb-09
Mar-08
Employed
Apr-07
May-06
Jun-05
20
Jul-04
Jan-16
Jun-15
Nov-14
Apr-14
Sep-13
Feb-13
Jul-12
Dec-11
May-11
Oct-10
Mar-10
Aug-09
Jan-09
Jun-08
Nov-07
Apr-07
Sep-06
Feb-06
Jul-05
100
1000
Number of people
1200
Auckland
employment in the
June 2015 quarter
totalled 791,500, up
3.9% on June 2014.
Unemployment
totalled 53,000 in the
June 2015 quarter,
up 3.9% from June
2014 but down 10.8%
from March 2015.
Source: Statistics NZ
Quarterly Labour
Force Survey
Page 7
2. External Indicators
2.8 Auckland Airport passenger movements
9
8
7
6
5
4
2
1
8,000
6,000
4,000
2,000
-
Apr-16
May-15
Jun-14
Jul-13
Aug-12
Sep-11
Oct-10
Nov-09
Dec-08
Jan-08
Feb-07
Mar-06
Apr-05
May-04
Jun-03
Jun-16
Jan-16
Aug-15
Mar-15
Oct-14
Domestic
May-14
Dec-13
Jul-13
Feb-13
Sep-12
Apr-12
Nov-11
Jun-11
Jan-11
Aug-10
Mar-10
Oct-09
May-09
Dec-08
Jul-08
International
10,000
Jul-02
10
Page 8
1. Executive Summary
2. External Indicators
Page 9
3.1 Prioritise rapid, high frequency public transport
Strategic theme
Measure
Prioritise rapid,
high frequency
public transport
84.47 million
Measure Commentary
Patronage growth is tracking slightly below the amount required to
meet the year end performance measure, but is within 2.5% of the
target.
RTN + FTN boardings are growing faster than total boardings
Page 10
3.2 Transform and elevate customer focus and experience
Measure
83%
70%
65%
60%
92%
Strategic theme
Transform and
elevate customer Percentage of residents satisfied with road safety in
the Auckland region
focus and
experience
Reduce by at
least 9
85%
Measure Commentary
September 2015 result = 90% which is above the 85% SOI target.
Please note that this result does not yet include all customer service
requests.
7 SOI
measures
The July 2015 12 month DSI rolling total of 454 is 15% higher than the July target, and is 13% higher than the period
ending July 2014. Local road deaths have increased by 20% between July 2014 and July 2015 (from 30 to 36), and
serious injuries have increased by 13% (from 371 to 418).
Please note that there is a two month time lag for local road serious injuries information and that monthly road deaths
and serious injuries numbers can vary over time due to Police investigation outcomes and reporting timelines.
Page 11
3.3 Build network optimisation and resilience
Measure
7.4 km
1.1 million
Strategic theme
Build network
optimisation and
resilience
Maintain
baseline
travel
times for
the 85th
percentile
SEART E
SEART W
Harris E
Harris W
GSR N
GSR S
Kaka E
Kaka W
Wairau W
Wairau E
Measure Commentary
Rural 93%
Urban 83%
8%
0.8% of the network has been resfuraced / rehabilitated in the July September period. This is ahead of target at this time of year, but
year end performance is expected to align with the SOI target.
99%
Page 12
3.4 Ensure a sustainable funding model
Strategic theme
Measure
Ensure a
sustainable
funding model
PT farebox recovery
46-48%
Measure Commentary
Total public transport farebox recovery in August 2015 was
47.9%.
Page 13
3.5 Develop creative , adaptive, innovative implementation
Strategic theme
Measure
70% - 90%
17,500
Measure Commentary
August 2015 result = 89.5% which is within the 70% - 90% SOI
target.
2015/16 result will be available in the June 2016 indicators report.
Parking occupancy has increased from 84.1% in August 2014 to 89.5% in August 2015. The current result is within the
SOI target range.
Attachment 2
Auckland
Transport
Monthly
Indicators
Report 2015/16
September 2015
Page 2
Table of Contents
1. Summary of indicators
1.1 SOI performance measures
1.2 DIA mandatory performance measures
1.3 AT Metro patronage preakdown
Page 3
1.1 SOI performance measures
Strategic theme
Measure
SOI 2015/16
Year End Target
Prioritise rapid,
high frequency
public transport
Transform and
elevate customer
focus and
experience
Current
Performance
Reference Page
84.47 million
Page 12
Page 13
83%
Page 14
70%
Page 15
65%
Page 15
60%
Page 15
92%
Page 16
Page 17
7.4 km
Page 17
1.1 million
Page 17
Page 18 - 20
Build network
optimisation and
resilience
Travel times on key freight routes
Maintain
baseline
travel times
for the 85th
percentile
Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun
SEART E
SEART W
Harris E
Harris W
GSR N
GSR S
Kaka E
Kaka W
Wairau W
Wairau E
Page 4
1.1 SOI performance measures
Strategic theme
Measure
SOI 2015/16
Year End Target
Ensure a sustainable
funding model
PT farebox recovery
Develop creative,
adaptive,
innovative
implementation
Current
Performance
Reference Page
46-48%
Page 21
70% - 90%
Page 22
17,500
N/A
Page 22
Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun
Page 5
1.2 Department of Internal Affairs (DIA) mandatory performance measures
Strategic theme
Transform and
elevate customer
focus and
experience
Build network
optimisation and
resilience
Measure
Change from the previous financial year in
the number of fatalities and serious injury
crashes on the local road network, expressed
as a number.
Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun
Current
Performance
Reference Slide
Page 24
Reduce by at least 9
(=390)
85%
Page 24
Rural 93%
Urban 83%
N/A
Page 24
8%
Page 25
99%
N/A
Page 25
SOI 2015/16
Year End Target
The above are mandatory measures required under the Local Government Act - refer DIA document 'Non-Financial Performance Measures Rules 2013 '
Page 6
1.3 AT Metro patronage breakdown
September - 2015/16
Actual v SOI
Month
Actual
%
Change
Target
YTD
%
Variance
Actual
Target
%
Variance
Projected
Forecast
2015/16
1. Bus Total:
5,218,320
1.9%
5,370,289
-2.9%
15,691,721
2.5%
16,050,473
-2.3%
62,700,000
1,362,323
21.7%
1,347,317
1.1%
4,110,297
21.2%
4,047,168
1.5%
16,000,000
404,509
8.9%
387,098
4.3%
1,208,220
8.0%
1,165,731
3.5%
5,770,000
Total Patronage
6,985,152
5.6%
7,104,704
-1.7%
21,010,238
6.0%
21,263,372
-1.2%
84,470,000
2,834,417
12.1%
2,821,363
0.5%
8,561,592
12.7%
8,452,729
1.3%
33,210,000
September - 2015/16
Month Patronage
12 Month Patronage
Previous
Normalised
% Change % Change
This Year
% Change # Change
Patronage
Year
% Change
Prev Month Prev Year
1. Bus Total:
96,273
60,180,410
0.2%
15,691,721
384,072
2.5%
24,267
3,542,526
0.7%
954,629
70,466
8.0%
- Frequent Bus
1,158,048 1,119,757
3.4%
38,291
13,071,588
0.3%
3,496,666
171,191
5.1%
3,746,226 3,712,511
0.9%
33,714
43,566,296
0.1%
11,240,426
142,415
1.3%
1,362,323 1,119,230
21.7%
14,636,933
1.7%
22.8%
2,713,586
4,110,297
720,111
21.2%
243,093
21.8%
3,252,983
%
Change
Prev
Year
1.9%
5.7%
Patronage
Change
Prev
Year
8.4%
314,047
1.9%
Change
Prev Year
289,779
5,218,320 5,122,047
- Western Line
442,632
390,363
13.4%
52,269
4,982,900
1.1%
13.1%
576,032
1,359,638
137,449
11.2%
- Southern Line
449,245
342,247
30.4%
106,998
4,520,115
2.4%
20.7%
802,486
1,368,588
315,121
29.9%
- Pukekohe Line
12,757
12,030
6.0%
727
161,488
0.5%
17.1%
23,594
40,988
2,296
5.9%
364,165
287,974
26.5%
76,191
3,884,169
2.0%
41.6%
1,141,947
1,098,787
243,378
28.5%
93,524
86,616
8.0%
6,908
1,088,261
0.6%
21.6%
193,121
283,284
24,163
9.3%
404,509
371,426
8.9%
33,083
5,626,075
0.6%
10.2%
519,360
1,208,220
89,686
8.0%
102,531
91,602
11.9%
10,929
1,228,329
0.9%
13.1%
142,672
314,445
41,699
15.3%
301,978
893,775
47,987
5.7%
21,010,238 1,193,869
6.0%
- Eastern Line
- Onehunga Line
3. Ferry (Connector Local) Total:
- Contract
- Exempt Services
279,824
7.9%
22,154
Total Patronage
6,985,152 6,612,703
5.6%
372,449
2,834,417 2,528,766
12.1%
4,150,735 4,083,937
Total Patronage
6,985,152 6,612,703
8.9%
4,397,746
0.5%
9.4%
376,688
80,443,418
0.5%
8.8%
6,485,929
305,652
31,251,047
1.0%
8,561,592
961,768
12.7%
1.6%
66,797
49,192,371
0.1%
12,448,646
232,101
1.9%
5.6%
372,449
80,443,418
0.5%
21,010,238 1,193,869
6.0%
5.6%
5.6%
8.8%
6,485,929
* Normalised % - Change is done at the mode level, as special events is not available at low er service layers.
R&F - Splitting Bus Patronage into its service layers requires origin and destination data gathered from AIFS. Do not currently have the necessary tw o years w orth of data to compute the Change Prev Year.
50
Millions
Page 7
1.3 AT Metro patronage breakdown
90
80
70
60
40
30
20
10
Jun 2016
May 2016
Apr 2016
Mar 2016
Feb 2016
Jan 2016
Dec 2015
Nov 2015
Oct 2015
Sep 2015
Aug 2015
Jul 2015
Jun 2015
May 2015
Apr 2015
Mar 2015
Feb 2015
Jan 2015
Dec 2014
Nov 2014
Oct 2014
Sep 2014
Aug 2014
Jul 2014
Jun 2014
May 2014
Apr 2014
Mar 2014
Feb 2014
Jan 2014
Dec 2013
Nov 2013
Oct 2013
Sep 2013
Aug 2013
Jul 2013
Jun 2013
May 2013
Apr 2013
Mar 2013
Feb 2013
Jan 2013
Dec 2012
Nov 2012
Oct 2012
Sep 2012
Aug 2012
Jul 2012
Jun 2012
May 2012
Apr 2012
Mar 2012
Feb 2012
Jan 2012
Dec 2011
Nov 2011
Oct 2011
Sep 2011
Aug 2011
Jul 2011
Jun 2011
May 2011
Apr 2011
Mar 2011
Feb 2011
Jan 2011
Dec 2010
Nov 2010
Oct 2010
Sep 2010
Aug 2010
Jul 2010
Ferry
Rail
Bus
30
Millions
Page 8
1.3 AT Metro patronage breakdown
70
60
50
40
20
10
Jun 2016
May 2016
Apr 2016
Mar 2016
Feb 2016
Jan 2016
Dec 2015
Nov 2015
Oct 2015
Sep 2015
Aug 2015
Jul 2015
Jun 2015
May 2015
Apr 2015
Mar 2015
Feb 2015
Jan 2015
Dec 2014
Nov 2014
Oct 2014
Sep 2014
Aug 2014
Jul 2014
Jun 2014
May 2014
Apr 2014
Mar 2014
Feb 2014
Jan 2014
Dec 2013
Nov 2013
Oct 2013
Sep 2013
Aug 2013
Jul 2013
Jun 2013
May 2013
Apr 2013
Mar 2013
Feb 2013
Jan 2013
Dec 2012
Nov 2012
Oct 2012
Sep 2012
Aug 2012
Jul 2012
Jun 2012
May 2012
Apr 2012
Mar 2012
Feb 2012
Jan 2012
Dec 2011
Nov 2011
Oct 2011
Sep 2011
Aug 2011
Jul 2011
Jun 2011
May 2011
Apr 2011
Mar 2011
Feb 2011
Jan 2011
Dec 2010
Nov 2010
Oct 2010
Sep 2010
Aug 2010
Jul 2010
Bus - RTN
Bus - FTN
Bus - connector, local, targeted
Bus total (service layer details not available pre June 15)
Millions
Page 9
1.3 AT Metro patronage breakdown
14
12
10
Jun 2016
May 2016
Apr 2016
Mar 2016
Feb 2016
Jan 2016
Dec 2015
Nov 2015
Oct 2015
Sep 2015
Aug 2015
Jul 2015
Jun 2015
May 2015
Apr 2015
Mar 2015
Feb 2015
Jan 2015
Dec 2014
Nov 2014
Oct 2014
Sep 2014
Aug 2014
Jul 2014
Jun 2014
May 2014
Apr 2014
Mar 2014
Feb 2014
Jan 2014
Dec 2013
Nov 2013
Oct 2013
Sep 2013
Aug 2013
Jul 2013
Jun 2013
May 2013
Apr 2013
Mar 2013
Feb 2013
Jan 2013
Dec 2012
Nov 2012
Oct 2012
Sep 2012
Aug 2012
Jul 2012
Jun 2012
May 2012
Apr 2012
Mar 2012
Feb 2012
Jan 2012
Dec 2011
Nov 2011
Oct 2011
Sep 2011
Aug 2011
Jul 2011
Jun 2011
May 2011
Apr 2011
Mar 2011
Feb 2011
Jan 2011
Dec 2010
Nov 2010
Oct 2010
Sep 2010
Aug 2010
Jul 2010
Rail
Millions
Page 10
1.3 AT Metro patronage breakdown
Jun 2016
May 2016
Apr 2016
Mar 2016
Feb 2016
Jan 2016
Dec 2015
Nov 2015
Oct 2015
Sep 2015
Aug 2015
Jul 2015
Jun 2015
May 2015
Apr 2015
Mar 2015
Feb 2015
Jan 2015
Dec 2014
Nov 2014
Oct 2014
Sep 2014
Aug 2014
Jul 2014
Jun 2014
May 2014
Apr 2014
Mar 2014
Feb 2014
Jan 2014
Dec 2013
Nov 2013
Oct 2013
Sep 2013
Aug 2013
Jul 2013
Jun 2013
May 2013
Apr 2013
Mar 2013
Feb 2013
Jan 2013
Dec 2012
Nov 2012
Oct 2012
Sep 2012
Aug 2012
Jul 2012
Jun 2012
May 2012
Apr 2012
Mar 2012
Feb 2012
Jan 2012
Dec 2011
Nov 2011
Oct 2011
Sep 2011
Aug 2011
Jul 2011
Jun 2011
May 2011
Apr 2011
Mar 2011
Feb 2011
Jan 2011
Dec 2010
Nov 2010
Oct 2010
Sep 2010
Aug 2010
Jul 2010
Page 11
Table of Contents
1. Summary of indicators
1.1 SOI performance measures
1.2 DIA mandatory performance measures
1.3 AT Metro patronage breakdown
Page 12
2.1 Prioritise rapid, high frequency public transport
2.1.1 Total public transport boardings (millions)
90
8
7
80
Millions
70
65
60
55
1.5%
1.5%
40
30
1.0%
20
0.5%
10
-
Jun-16
May-16
Apr-16
Mar-16
Feb-16
Jan-16
Dec-15
Nov-15
Oct-15
Sep-15
Aug-15
Jul-15
2014/15
0.0%
2.0%
50
Jun-16
60
May-16
2.5%
Apr-16
70
Mar-16
3.0%
80
Feb-16
90
Jan-16
3.5%
3.2%
Dec-15
Nov-15
1
-
Oct-15
Sep-15
Aug-15
Jun-16
May-16
Apr-16
Mar-16
Feb-16
Jan-16
Dec-15
Nov-15
Oct-15
Sep-15
Aug-15
Jul-15
2014/15
2013/14
2012/13
2011/12
SOI
Jul-15
50
Millions
PT patronage totalled
80,443,418 passenger
boardings for the 12 months
to September 2015, an
increase of 0.5% on the 12
months to August 2015 and
8.8% on the 12 months to
September 2014.
75
Boardings (millions)
September monthly
patronage was
6,985,152, an increase
of 5.6% (372,449
boardings) on
September 2014,
normalised to ~5.6%
once adjustments are
made to take into
account special events.
85
Page 13
2.1 Prioritise rapid, high frequency public transport
2.1.4 Rail boardings (12 month rolling total)
15
62
14
60
12
11
10
9
8
52
50
Jun-16
May-16
Apr-16
Mar-16
Jun-16
May-16
Apr-16
Mar-16
Feb-16
Jan-16
Dec-15
Nov-15
Oct-15
Sep-15
Aug-15
Jul-15
2014/15
2013/14
2012/13
2011/12
Feb-16
4.6
Jan-16
4.8
Dec-15
5.0
Nov-15
5.2
Oct-15
5.4
Sep-15
5.6
Aug-15
Jul-15
2014/15
2013/14
5.8
Millions
54
2012/13
56
2011/12
Jun-16
May-16
Apr-16
Mar-16
Feb-16
Jan-16
Dec-15
Nov-15
Oct-15
Sep-15
Aug-15
Jul-15
2014/15
2013/14
2012/13
2011/12
58
Millions
Millions
13
Page 14
2.2 Transform and elevate customer focus and experience
2.2.1 Percentage of public transport passengers satisfied with their
public transport service
100%
100%
80%
70%
60%
Satisfaction is up 2%
compared to the
September 2014 result.
50%
80%
70%
60%
Satisfaction is up 6%
compared to the
September 2014
result.
50%
100%
100%
90%
90%
80%
70%
60%
50%
80%
70%
60%
50%
Jun-16
Mar-16
Dec-15
Ferry Service
Sep-15
Jun-15
Mar-15
Dec-14
40%
Sep-14
Jun16
Mar16
Dec15
Sep15
Jun15
Mar15
Dec14
Sep14
Satisfaction is up 2%
compared to the
September 2014 result.
Satisfaction %
Satisfaction %
Jun-16
Mar-16
Dec-15
Sep-15
Bus Service
Jun-15
Train Service
40%
Mar-15
Dec-14
Overall PT Service
Sep-14
40%
Jun-16
Mar-16
Dec-15
Sep-15
Jun-15
Mar-15
Dec-14
Sep-14
40%
90%
Satisfaction %
Satisfaction %
90%
Satisfaction is down
2% compared to the
September 2014
result.
Page 15
2.2 Transform and elevate customer focus and experience
2.2.6 Percentage of residents satisfied with the quality of
footpaths in the Auckland region
100%
80%
70%
60%
50%
70%
60%
50%
Jun-16
Mar-16
Dec-15
Sep-15
Jun-15
Mar-15
100%
90%
90%
80%
70%
60%
80%
70%
60%
50%
50%
Jun-16
Mar-16
Dec-15
Sep-15
Jun-15
Mar-15
40%
Dec-14
Satisfaction is up 1%
compared to the
September 2014 result.
Sep-14
Jun-16
Mar-16
Dec-15
Sep-15
Jun-15
Mar-15
Dec-14
Sep-14
Satisfaction is up 1%
compared to the
September 2014
result.
100%
40%
Dec-14
40%
Satisfaction %
80%
Sep-14
Jun-16
Mar-16
Dec-15
Sep-15
Jun-15
Mar-15
Dec-14
Sep-14
40%
Satisfaction is consistent
with the September
2014 result.
90%
Satisfaction %
Satisfaction %
Satisfaction %
90%
Satisfaction is up 2%
compared to the
September 2014
result.
Page 16
2.2 Transform and elevate customer focus and experience
2.2.9 PT punctuality (weighted average across all modes)
Punctuality is measured
by the percentage of
total scheduled services
leaving their origin stop
no more than one
minute early or five
minutes late.
Jun-16
May-16
Apr-16
Mar-16
Feb-16
Jan-16
Dec-15
Nov-15
Oct-15
Sep-15
Aug-15
Jul-15
PT weighted average
punctuality for
September 2015 was
95.8%.
100%
98%
96%
94%
92%
90%
88%
86%
84%
82%
80%
96%
94%
92%
100%
98%
Punctuality is
measured by the
percentage of total
scheduled services
leaving their origin
stop no more than
one minute early or
five minutes late.
96%
94%
92%
90%
90%
88%
86%
84%
82%
80%
88%
86%
84%
82%
80%
Jun-16
May-16
Apr-16
Mar-16
Feb-16
Jan-16
Dec-15
Nov-15
Oct-15
Sep-15
Aug-15
Jul-15
Jun-15
May-15
Apr-15
Mar-15
Feb-15
Jan-15
Dec-14
Nov-14
Oct-14
Sep-14
Aug-14
Jul-14
Jun-16
May-16
Apr-16
Mar-16
Feb-16
Jan-16
Dec-15
Nov-15
Oct-15
Sep-15
Aug-15
Jul-15
Jun-15
May-15
Apr-15
Mar-15
Feb-15
Jan-15
Dec-14
Nov-14
Oct-14
Sep-14
Aug-14
Jul-14
Bus Punctuality Actual
98%
100%
Punctuality is measured by
the percentage of total
scheduled services leaving
their origin stop no more
than one minute early or five
minutes late.
Jun-16
May-16
Apr-16
Mar-16
Feb-16
Jan-16
Dec-15
Nov-15
Oct-15
Sep-15
Aug-15
Jul-15
Jun-15
May-15
Apr-15
Mar-15
Feb-15
Jan-15
Dec-14
Nov-14
Oct-14
Sep-14
Aug-14
Jul-14
100%
98%
96%
94%
92%
90%
88%
86%
84%
82%
80%
Ferry service
punctuality in
September 2015 was
98.2%, compared to
98.9% in the 12
months to September
2015.
Page 17
2.3 Build network optimisation and resilience
2.3.1 Arterial road productivity
65%
60%
55%
50%
45%
40%
SOI target
Monthly result
90%
80%
60%
50%
40%
30%
20%
10%
0%
1,150,000
1,100,000
7.0
4.2 kilometres of
cycleway have been
completed this financial
year.
5.0
4.0
3.0
2.0
1.0
0.0
1,050,000
1,000,000
950,000
900,000
850,000
800,000
750,000
700,000
Jun-16
May-16
Apr-16
Mar-16
Feb-16
Jan-16
Dec-15
Nov-15
Oct-15
Sep-15
Aug-15
Jul-15
Jun-15
May-15
Apr-15
Mar-15
Feb-15
Jan-15
Dec-14
Nov-14
Oct-14
Sep-14
Aug-14
Jul-14
Jun-16
May-16
Apr-16
Mar-16
Feb-16
Jan-16
Dec-15
Nov-15
Oct-15
Sep-15
Aug-15
Jul-15
AT is on target to
complete 7.4km by June
2016.
8.0
6.0
9.0
Kms
70%
Jun-16
May-16
Apr-16
Mar-16
Feb-16
Jan-16
Dec-15
Nov-15
Oct-15
Sep-15
Aug-15
Jul-15
Jun-15
May-15
Apr-15
Mar-15
Feb-15
Jan-15
Dec-14
Nov-14
Oct-14
Sep-14
Aug-14
Jul-14
Jun-16
May-16
Apr-16
Mar-16
Feb-16
Jan-16
Dec-15
Nov-15
Oct-15
Sep-15
Aug-15
Jul-15
Jun-15
May-15
Apr-15
Mar-15
Feb-15
Jan-15
Dec-14
Nov-14
Oct-14
Sep-14
Aug-14
Jul-14
12 month rolling average
100%
Level of service %
70%
SOI target
All day 12 month rolling total
Monthly trajectory to meet SOI target
Page 18
2.3 Build network optimisation and resilience
2.3.5 Proportion of key freight routes where baseline travel times
have been maintained
100%
80%
60%
40%
20%
Jul-14
Aug-14
Sep-14
Oct-14
Nov-14
Dec-14
Jan-15
Feb-15
Mar-15
Apr-15
May-15
Jun-15
Jul-15
Aug-15
Sep-15
Oct-15
Nov-15
Dec-15
Jan-16
Feb-16
Mar-16
Apr-16
May-16
Jun-16
0%
In the month of
September, Great South
Road between Ellerslie
Panmure Highway and
Portage Road has a
slightly higher than
targeted travel time. This
is due to some technical
issues at a key signalled
intersection which have
now been resolved. This
will improve travel times
along this route going
forward.
14
14
12
12
Target met in
September 2015
8
6
4
2
0
Target exceeded in
September 2015
8
6
4
2
0
Jun-16
May-16
Apr-16
Mar-16
Feb-16
Jan-16
Dec-15
Nov-15
Oct-15
Sep-15
Aug-15
Jul-15
Jun-15
May-15
Apr-15
Mar-15
Feb-15
Jan-15
Dec-14
Nov-14
Oct-14
Sep-14
Aug-14
Jul-14
Jun-16
May-16
Apr-16
Mar-16
Feb-16
Jan-16
Dec-15
Nov-15
Oct-15
Sep-15
Aug-15
Jul-15
Jun-15
May-15
Apr-15
Mar-15
Feb-15
Jan-15
Dec-14
Nov-14
Oct-14
Sep-14
Aug-14
Jul-14
Actual Minutes
SOI Target (11 minutes)
12 Month Rolling Average (rounded to nearest minute)
10
Minutes
10
Minutes
Actual Minutes
SOI Target (12 minutes)
12 Month Rolling Average (rounded to nearest minute)
Page 19
2.3 Build network optimisation and resilience
2.3.10 Great South Rd (Portage Rd to SH1 Ellerslie Panmure Target not met in
Hwy Interchange)
September 2015
12
Target met in
Septemebr 2015
8
6
4
2
10
8
6
4
2
0
Jun-16
May-16
Apr-16
Mar-16
Feb-16
Jan-16
Dec-15
Nov-15
Oct-15
Sep-15
Aug-15
Jul-15
Jun-15
May-15
Apr-15
Mar-15
Feb-15
Jan-15
Dec-14
Nov-14
Oct-14
Sep-14
Aug-14
Jul-14
Jun-16
May-16
Apr-16
Mar-16
Feb-16
Jan-16
Dec-15
Nov-15
Oct-15
Sep-15
Aug-15
Jul-15
Jun-15
May-15
Apr-15
Mar-15
Feb-15
Jan-15
Dec-14
Nov-14
Oct-14
Sep-14
Aug-14
Jul-14
Minutes
14
12
10
Minutes
14
Actual Minutes
SOI Target (10 minutes)
12 Month Rolling Average (rounded to nearest minute)
Actual Minutes
SOI Target (11 minutes)
12 Month Rolling Average (rounded to nearest minute)
Target met in
September 2015
14
12
10
8
6
4
2
0
Jun-16
May-16
Apr-16
Mar-16
Feb-16
Jan-16
Dec-15
Nov-15
Oct-15
Sep-15
Aug-15
Jul-15
Jun-15
May-15
Apr-15
Mar-15
Feb-15
Jan-15
Dec-14
Nov-14
Oct-14
Sep-14
Aug-14
Jul-14
Jun-16
May-16
Apr-16
Mar-16
Feb-16
Jan-16
Dec-15
Nov-15
Oct-15
Sep-15
Aug-15
Jul-15
Jun-15
May-15
Apr-15
Mar-15
Feb-15
Jan-15
Dec-14
Nov-14
Oct-14
Sep-14
Aug-14
Jul-14
Actual Minutes
SOI Target (11 minutes)
12 Month Rolling Average (rounded to nearest minute)
In September, slightly
higher than targeted
travel times have
been recorded due to
technical issues at a
key signalled
intersection.
Minutes
Minutes
Actual Minutes
SOI Target (11 minutes)
12 Month Rolling Average (rounded to nearest minute)
In September, slightly
higher than targeted
travel times have
been recorded due to
technical issues at a
key signalled
intersection.
These issues have
now been resolved
and should result in
imporved travel times
going forward.
Page 20
2.3 Build network optimisation and resilience
2.3.13 Kaka St/James Fletcher Dr/Favona Rd/Walmsley Rd (SH20
to Walmsley)
14
14
12
10
8
6
2
0
Minutes
Minutes
12
10
8
6
4
2
Jun-16
May-16
Apr-16
Mar-16
Feb-16
Jan-16
Dec-15
Nov-15
Oct-15
Sep-15
Aug-15
Jul-15
Jun-15
May-15
Apr-15
Mar-15
Feb-15
Jan-15
Dec-14
Nov-14
Oct-14
Sep-14
Aug-14
Jul-14
Jun-16
May-16
Apr-16
Mar-16
Feb-16
Jan-16
Dec-15
Nov-15
Oct-15
Sep-15
Aug-15
Jul-15
Jun-15
May-15
Apr-15
Mar-15
Feb-15
Jan-15
Dec-14
Nov-14
Oct-14
Sep-14
Aug-14
Jul-14
Actual Minutes
SOI Target (13 minutes)
12 Month Rolling Average (rounded to nearest minute)
Actual Minutes
SOI Target (8 minutes)
12 Month Rolling Average (rounded to nearest minute)
14
14
12
12
8
6
4
2
0
4
2
0
Jun-16
May-16
Apr-16
Mar-16
Feb-16
Jan-16
Dec-15
Nov-15
Oct-15
Sep-15
Aug-15
Jul-15
Jun-15
May-15
Apr-15
Mar-15
Feb-15
Jan-15
Dec-14
Nov-14
Oct-14
Sep-14
Aug-14
Jul-14
Jun-16
May-16
Apr-16
Mar-16
Feb-16
Jan-16
Dec-15
Nov-15
Oct-15
Sep-15
Aug-15
Jul-15
Jun-15
May-15
Apr-15
Mar-15
Feb-15
Jan-15
Dec-14
Nov-14
Oct-14
Sep-14
Aug-14
Jul-14
Actual Minutes
SOI Target (13 minutes)
12 Month Rolling Average (rounded to nearest minute)
10
Minutes
Minutes
10
Actual Minutes
SOI Target (8 minutes)
12 Month Rolling Average (rounded to nearest minute)
Page 21
2.4 Ensure a sustainable funding model
2.4.2 PT farebox recovery (combined result with SOI measure)
The farebox recovery
percentage is calculated by
dividing the revenue of
providing PT services by the
cost. The formula = (Fare
Revenue + SuperGold Card
Payment) / (Fare Revenue +
Subsidy + SuperGold Card
Payments + CFS Payments).
90%
Farebox recovery %
80%
70%
60%
50%
40%
30%
20%
10%
0%
Dollars ($)
May-16
Mar-16
Jan-16
Nov-15
Sep-15
Jul-15
May-15
Total
May-16
Mar-16
Jan-16
Nov-15
Sep-15
Bus
Jul-15
May-15
Mar-15
Jan-15
Rail
Nov-14
Sep-14
Jul-14
May-14
Mar-14
Jan-14
Nov-13
Sep-13
Jul-13
Ferry
Mar-15
$0.00
Jan-15
$0.10
Nov-14
$0.20
Sep-14
$0.30
Jul-14
$0.40
May-14
$0.50
Mar-14
$0.60
40%
Jan-14
Nov-13
45%
Sep-13
Bus
50%
Jul-13
May-16
Mar-16
Jan-16
Nov-15
Sep-15
Rail
Jul-15
May-15
Mar-15
Jan-15
Nov-14
Sep-14
Jul-14
May-14
Mar-14
Jan-14
Nov-13
Sep-13
Jul-13
Ferry
55%
Farebox recovery %
Page 22
2.5 Develop creative, adaptive, innovative implementation
2.5.1 Parking occupancy rates (peak 4-hour, on street)
90%
80%
70%
60%
50%
30,000
25,000
20,000
15,000
10,000
5,000
0
2017/18
SOI Target
2016/17
2015/16
2014/15
2013/14
2012/13
Actual
90%
80%
70%
60%
50%
Jun-16
May-16
Apr-16
Mar-16
Feb-16
Jan-16
Dec-15
Nov-15
Oct-15
Sep-15
Aug-15
Jul-15
Jun-15
May-15
Apr-15
Mar-15
Feb-15
Jan-15
Dec-14
Nov-14
Oct-14
Sep-14
Aug-14
Jul-14
Jun-16
May-16
Apr-16
Mar-16
Feb-16
Jan-16
Dec-15
Nov-15
Oct-15
Sep-15
Aug-15
Jul-15
Jun-15
May-15
Apr-15
Mar-15
Feb-15
Jan-15
Dec-14
Nov-14
Oct-14
Sep-14
Aug-14
Jul-14
On Street Peak Occupancy
100%
Page 23
Table of Contents
1. Summary of indicators
1.1 SOI performance measures
1.2 DIA mandatory performance measures
1.3 AT Metro patronage breakdown
Page 24
3. DIA mandatory measures
90%
85%
80%
75%
Jun-16
May-16
Apr-16
Mar-16
Feb-16
Jan-16
Dec-15
Nov-15
Oct-15
Sep-15
Actual
95%
90%
85%
80%
75%
85%
80%
75%
70%
2016/18
2016/17
Actual Rural
2015/16
90%
2014/15
2016/18
2016/17
2015/16
2014/15
2013/14
Actual Urban
95%
2013/14
70%
100%
Road Maintenance Standards %
95%
Aug-15
3.3 Road maintenance standards (ride quality) as measured by smooth travel exposure
(STE) for all urban roads
100%
Jul-15
12mths to Jun16
12mths to May16
12mths to Apr16
12mths to Mar16
12mths to Feb16
12mths to Jan16
12mths to Dec15
12mths to Nov15
12mths to Oct15
12mths to Sep15
12mths to Aug15
12mths to Jul15
12mths to Jun15
12mths to May15
12mths to Apr15
12mths to Mar15
12mths to Feb15
12mths to Jan15
2014
2013
2012
2011
Serious Injuries
Deaths
Monthly trajectory to meet SOI Target (reduce by at least 9)
3.2 Percentage of customer service requests relating to roads and footpaths which
receive a response within specified time frames
% of requests that received response
within specified timeframe
500
450
400
350
300
250
200
150
100
50
0
2010
3.1 Change from the previous financial year in the number of fatalities and serious injury
crashes on the local road network, expressed as a number
Page 25
3. DIA mandatory measures
9%
80
8%
70
7%
60
6%
50
5%
40
4%
30
3%
20
2%
10
1%
0%
97%
96%
95%
94%
93%
92%
91%
90%
2018/19
98%
2016/17
99%
2015/16
100%
2014/15
In September, 38.6kms of
the local road network was
resurfaced / rehabilitated.
This means 0.8% of the
network has been
resurfaced / rehabilitated
across the July - September
period.
2013/14
Jun-16
May-16
Apr-16
Mar-16
Feb-16
Jan-16
Dec-15
Nov-15
Oct-15
Sep-15
Aug-15
90
Jul-15
3.5 Percentage of the sealed local road network that is resurfaced / rehabilitated each year
Page 26
Table of Contents
1. Summary of indicators
1.1 SOI performance measures
1.2 DIA mandatory performance measures
Page 27
4.1 AT monthly activity report public transport
4.1.1 Rail business day average boardings
60,000
50,000
40,000
30,000
20,000
10,000
Jun-16
May-16
Apr-16
Mar-16
Feb-16
Jan-16
Dec-15
Nov-15
Oct-15
Sep-15
Aug-15
Jul-15
Jun-15
May-15
Apr-15
Mar-15
Feb-15
Jan-15
Dec-14
Nov-14
Oct-14
Sep-14
Aug-14
Jul-14
12 Month Rolling Average
40%
30%
20%
10%
0%
Jun-16
May-16
Apr-16
Mar-16
Feb-16
Jan-16
Dec-15
Nov-15
Oct-15
Sep-15
Aug-15
Jul-15
Jun-15
May-15
Apr-15
Mar-15
Feb-15
Jan-15
Dec-14
Nov-14
Oct-14
Sep-14
Aug-14
Jul-14
Total
Bus
Rail
Ferry
Business day
boardings on the bus
network averaged
206,261 in the 12
months to September
2015.
200,000
150,000
100,000
50,000
0
Monthly result
50%
250,000
Jun-16
May-16
Apr-16
Mar-16
Feb-16
Jan-16
Dec-15
Nov-15
Oct-15
Sep-15
Aug-15
Jul-15
Jun-15
May-15
Apr-15
Mar-15
Feb-15
Jan-15
Dec-14
Nov-14
Oct-14
Sep-14
Aug-14
Jul-14
70,000
Monthly result
This represents a 5%
increase on the
September 2014
figure.
Page 28
4.1 AT monthly activity report public transport
4.1.5 Rail service performance
Punctuality in this
figure is based the
percentage of rail
services that arrive
within 5 minutes of
schedule at their final
destination.
95%
90%
85%
80%
75%
70%
65%
60%
May-16
Mar-16
Jan-16
Nov-15
Sep-15
Jul-15
May-15
Mar-15
Jan-15
Nov-14
Sep-14
Jul-14
May-14
Mar-14
Jan-14
Nov-13
Sep-13
Jul-13
This measure is
based on the
percentage of rail
services that arrive at
their final destination.
May-16
Mar-16
Jan-16
Nov-15
Sep-15
Jul-15
May-15
Mar-15
Jan-15
Nov-14
Sep-14
Jul-14
May-14
Mar-14
Jan-14
Nov-13
Sep-13
Jul-13
Page 29
4.2 AT monthly activity report road operations and maintenance
350
100%
300
80%
250
200
60%
150
40%
100
20%
50
0
0%
Single trip, multi travel and continuous renewal permits processed within 3 days
500
450
400
350
300
250
200
150
100
50
0
Jun-16
May-16
Apr-16
Mar-16
Feb-16
Jan-16
Dec-15
Nov-15
Oct-15
Sep-15
Aug-15
Jul-15
Jun-15
May-15
Apr-15
Mar-15
Feb-15
Jan-15
Dec-14
Nov-14
Oct-14
Sep-14
Aug-14
Jul-14
Number of permits processed
Average number of days
1750
100%
90%
1500
80%
1250
70%
1000
60%
50%
750
40%
500
30%
20%
250
10%
0%
Jun-16
May-16
Apr-16
Mar-16
Feb-16
Jan-16
Dec-15
Nov-15
Oct-15
Sep-15
Aug-15
Jul-15
Jun-15
May-15
Apr-15
Mar-15
Feb-15
Jan-15
Dec-14
Nov-14
Oct-14
Sep-14
Aug-14
Jul-14
Jun-16
May-16
Apr-16
Mar-16
Feb-16
Jan-16
Dec-15
Nov-15
Oct-15
Sep-15
Aug-15
Jul-15
Jun-15
May-15
Apr-15
Mar-15
Feb-15
Jan-15
Dec-14
Nov-14
Oct-14
Sep-14
Aug-14
Jul-14
Number of permits processed
120%
400
Page 30
4.3 AT monthly activity report customer response
4.3.1 Website visits
1,400
There was a 5%
decrease in visits to the
Auckland Transport
website in September
2015 (compared to
August 2015).
1,200
1,000
800
600
400
200
100%
100,000
80%
80,000
60%
60,000
40%
40,000
20%
20,000
0
0%
Jun-16
May-16
Apr-16
Mar-16
Feb-16
Jan-16
Dec-15
Nov-15
Oct-15
Sep-15
Aug-15
Jul-15
Jun-15
May-15
Apr-15
Mar-15
Feb-15
Jan-15
Dec-14
Nov-14
Oct-14
Sep-14
Aug-14
Jul-14
Jun-16
May-16
Apr-16
Mar-16
Feb-16
Jan-16
Dec-15
Nov-15
Oct-15
Sep-15
Aug-15
Jul-15
Jun-15
May-15
Apr-15
Mar-15
Feb-15
Jan-15
Dec-14
Nov-14
Oct-14
Sep-14
Aug-14
Jul-14
120,000
Number of calls
1,600