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Board Meeting| 27 October 2015

Agenda item no. 11.2


Open Session

Quarterly and Monthly Transport Indicators


Recommendation
That the Board:
i.

Receives this report.

Executive summary
The attached monthly indicators report provides an overview of ATs performance against its Statement of Intent (SOI) performance measures. It
also provides supplementary information on ATs public transport, road operations and maintenance, and customer response activities.
The monthly report:

Presents AT-focussed performance statistics, and

Signals whether the organisation is currently on target to meet its year end performance measures.

The report is supplemented this month by the first quarterly report which presents:

Wider information on non-AT factors that impact on the transport system, and

A more in-depth analysis of AT performance results, year-end targets, and any planned corrective action required to ensure performance
targets are met.

SOI summary
Prioritise rapid, high frequency public transport

Two SOI measures both on target to meet performance measures

Transform and elevate customer focus and


experience

Seven SOI measures three on target to exceed performance measures, three on target to
meet performance measures, one not on target to meet performance measure

Build network optimisation and resilience

Seventeen SOI measures three on target to exceed performance measures, ten on target to
meet performance measures, one not on target to meet performance measure, three reported
annually with no update this month

Board Meeting| 27 October 2015


Agenda item no. 11.2
Open Session

SOI summary
Ensure a sustainable funding model

One SOI measure on target to meet performance measure

Develop creative, adaptive, innovative


implementation

Two SOI measures one reported quarterly and one annually with no update for either this
month

Please note that solid black bullet points below illustrate information relating to an SOI target.
Other related measures are also provided for the Boards information. These are shown using white bullet points.

Prioritise rapid, high frequency public transport


SOI summary
Two SOI measures both on target to meet performance measures

Auckland public transport patronage totalled 80,443,418 passenger boardings for the 12 months to September 2015, increase of +0.5% on
the 12 months to August 2015 and 8.8% on the 12 months to September 2014. September 2015 monthly patronage was 6,985,152, an
increase of 372,449 boardings or +5.6% on September 2014, normalised to ~ +5.6% accounting for special event patronage.

Rapid and Frequent services totalled 31,251,047 passenger boardings for the 12 months to September 2015, an increase of +1.0% on the 12
months to August 2015. Rapid and Frequent services patronage for September 2015 was 2,834,417, an increase of 305,652 boardings or
+12.1% on September 2014.

Train services totalled 14,636,933 passenger boardings for the 12 months to September 2015, an increase of +1.7% on the 12 months to
August 2015 and +22.8% on the 12 months to September 2014. Patronage for September 2015 was 1,362,323, an increase of 243,093
boardings or +21.7% on September 2014, normalised to ~ +21.8%.

Bus services totalled 60,180,410 passenger boardings for the 12 months to September 2015, an increase of +0.2% on the 12 months to
August 2015 and +5.7% on the 12 months to September 2014. Bus services patronage for September 2015 was 5,218,320, an increase of
96,273 boardings or +1.9% on September 2014, normalised to ~ +1.9%.

Board Meeting| 27 October 2015


Agenda item no. 11.2
Open Session

Ferry services totalled 5,626,075 passenger boardings for the 12 months to September 2015, an increase of +0.6% on the 12 months to
August 2015 and +10.2% on the 12 months to September 2014. Ferry services patronage for September 2015 was 404,509, an increase of
33,083 boardings or +8.9% on September 2014, normalised to ~ +8.9%.

The proportion of all trips utilising AT HOP was 73.8% in September 2015 (Bus 75.9%, Rail 79.5%, Ferry 27.3%); down from 73.9% in August
2015.

Transform and elevate customer focus and experience


SOI summary
Seven SOI measures three on target to exceed performance measures, three on target to meet performance measures, one not on
target to meet performance measure

Public transport weighted average punctuality in September 2015 was 95.8% (Bus 94.9%, Rail 98.4%, Ferry 98.2%).

90% of customer service requests relating to roads and footpaths received a response within ATs specified timeframes.1

There were 454 deaths and serious injuries on the local road network in the 12 months to July 2015. The SOI target is to reduce this to 390
during 2015/16.

ATs quarterly customer satisfaction survey results are available this month and show that:

84% of passengers were satisfied with their public transport service (Bus 83%, Rail 83%, Ferry 89%).

70% of residents were satisfied with the quality of roads in Auckland, with 64% satisfied with the quality of footpaths, and 65%
satisfied with road safety in the Auckland region.

Please note this result does not yet include all customer service requests received by AT. Additional information will be available once ATs CRM is upgraded to provide the required details for all
requests received.

Board Meeting| 27 October 2015


Agenda item no. 11.2
Open Session

Build network optimisation and resilience


SOI summary
Seventeen SOI measures three on target to exceed performance measures, ten on target to meet performance measures, one not
on target to meet performance measure, three reported annually with no update this month

Arterial road peak productivity averaged 59.4% in September 2015, down from 61.3% in August 2015, but up from 53.9% in September 2014.
The 12 month average to September 2015 was 55.7%.

For the 12 months to September 2015, baseline travel times were maintained on all ten key freight routes monitored under ATs SOI. During
the month of September 2015, baseline travel times were maintained on eight of the ten routes.

38.6kms of the local road network was resurfaced / rehabilitated during September 2015.

Road maintenance standards will be reported in the March 2016 monthly report.

Footpath condition results will be reported in the March 2016 monthly report.

4.2kms of cycleway were added to the regional cycle network during the July to September 2015 period.

A total of 918,479 cycle trips were recorded for the 12 months to September 2015 across the nine key sites monitored by AT. This represents
an increase of 2.1% on the 12 months to September 2014.

Cycle trips in the month of September 2015 were 4.4% higher than in September 2014 across the nine key sites monitored by AT.

In September 2015, 23.3% of the arterial network was congested in the AM peak; compared with 18.9% in September 2014. The 12 month
average to September 2015 is 20.5%.

Board Meeting| 27 October 2015


Agenda item no. 11.2
Open Session

Ensure a sustainable funding model


SOI summary
One SOI measure on target to meet performance measure

The PT farebox recovery ratio was 47.9% in August 2015.

Develop creative, adaptive, innovative implementation


SOI summary
Two SOI measures one reported quarterly and one annually with no update for either this month

The number of car trips avoided through travel planning initiatives will be measured next in the June 2016 monthly report.

On-street parking occupancy will be reported next in the November 2015 monthly report.

Off-street parking occupancy in three CBD car parking buildings (Civic, Downtown and Victoria Street) during the peak four hours in
September 2015 was 88.3%.

Attachment
Attachment Number

Description

Auckland Transport Quarterly Indicators Report 2015/16 September 2015

Auckland Transport Monthly Indicators Report 2015/16 September 2015

Board Meeting| 27 October 2015


Agenda item no. 11.2
Open Session

Document ownership
Submitted by

Jesse Colquhoun
ITP Manager
Christine Perrins
Manager Strategic Transport Planning

Recommended by

Peter Clark
Chief Strategy Officer

Approved for submission

David Warburton
Chief Executive

Attachment 1

Auckland
Transport
Quarterly
Indicators
Report 2015/16
September 2015

Page 2
Table of Contents

1. Executive summary
2. External indicators
3. Performance by Strategic Theme
3.1 Prioritise rapid, high frequency public transport
3.2 Transform and elevate customer focus and experience
3.3 Build network optimisation and resilience
3.4 Ensure a sustainable funding model
3.5 Develop creative, adaptive, innovative implementation

Page 3
1 Executive summary
SOI performance summary

16 SOI measures are on target to meet year end performance measures. Seven are on target to exceed.
The following two are not on target to meet year end performance measures:
1) Fatalities and serious injury crashes on the local road network
Reasons / explanations are detailed in page 10 of this quarterly report

29 SOI
measures

2) Annual number of cycling trips in designated areas in Auckland (all day)


Reasons / explanations are detailed in page 11 of this quarterly report
Performance results for four measures are not yet available. Three measures will be made available in March 2016,
with the final measure in June 2016.

On target to exceed performance measure (more than 2.5% above target)


On target to meet performance measure (within +/- 2.5% of target)
Not on target to meet performance measure (more than 2.5% below target)

Data not available

Page 4
Table of Contents

1. Executive summary
2. External indicators

3. Performance by Strategic Theme


3.1 Prioritise rapid, high frequency public transport
3.2 Transform and elevate customer focus and experience
3.3 Build network optimisation and resilience
3.4 Ensure a sustainable funding model

3.5 Develop creative, adaptive, innovative implementation

Page 5
2. External indicators
2.1 ANZ Truckometer
$57,000
$55,000
$53,000

1250

$51,000

$49,000

1150

$47,000

1050

GDP $m

Truckometer counts

1350

$45,000
$43,000

950

GDP growth in the June


quarter was 0.4%, up
from 0.2% in the March
quarter.

$41,000

850

The ANZ Truckometer


uses NZTA traffic data
as an indicator of
national economic
activity. The September
2015 heavy traffic index
rose by 1.7%
(seasonally adjusted).

$39,000

230

190
170
150
130
110

90

180,000

Total petrol sales for


the year to August 2015
were 4.6% higher than
August 2014. Diesel
sales in August 2015
were 1% higher than
August 2014.

1,200

1,000
800
600

400
200
0

Petrol 91

160,000
140,000
120,000

100,000
80,000
60,000
40,000
20,000

Jun-16
May-16
Apr-16
Mar-16
Feb-16
Jan-16
Dec-15
Nov-15
Oct-15
Sep-15
Aug-15
Jul-15
Jun-15
May-15
Apr-15
Mar-15
Feb-15
Jan-15
Dec-14
Nov-14
Oct-14
Sep-14
Aug-14
Jul-14

Jun-16

Jan-16

Aug-15

Mar-15

Oct-14

May-14

Dec-13

Jul-13

Feb-13

Sep-12

Apr-12

Nov-11

Jun-11

Jan-11

Aug-10

Mar-10

Oct-09

May-09

Dec-08

Jul-08

Source: Auckland
Council fuel tax returns

Average daily traffic volumes

1,600
1,400

Litres (millions)

Jun-16

Nov-15

Apr-15

Sep-14

Feb-14

Jul-13

Dec-12

May-12

Oct-11

Mar-11

Aug-10

200,000

Total

Source: Ministry of
Business,
Employment and
Innovation

2.4 State Highway average daily traffic volumes

1,800

Diesel

Jan-10

2.3 Auckland fuel sales

Jun-09

Nov-08

Apr-08

Sep-07

Diesel

GDP $m (RHS)

Petrol

Feb-07

Jul-06

Jun-16

Jul-15

Aug-14

Sep-13

Oct-12

Nov-11

Dec-10

Jan-10

Feb-09

Mar-08

Apr-07

May-06

Jun-05

Jul-04

70

Source: ANZ
Truckometer

ANZ Heavy Traffic Index (LHS) Jan 04=1000

The average petrol


price has plateaued
in September after a
3.4% decrease in
August 2015. In
September 2015
diesel prices have
increased by 1.7%
compared to August
2015.

210

Cents per litre

1450

2.2 Monthly fuel prices

SH1 Orewa-Puhoi

Auckland Harbour Bridge

SH1 'Tip Top Corner'

SH1 Drury

Compared to August
2014, average daily
traffic volumes in
August 2015 were up
3.5% on SH1 at
Drury, up 1% on SH1
at Tip Top Corner, up
1% on the Auckland
Harbour Bridge and
up 7.2% on SH1
between OrewaPuhoi.
Source: NZTA Data

Page 6
2. External indicators
2.5 Auckland economic activity

2.6 Auckland labour force

Economic activity
increased 0.7% in the
June 2015 quarter; the
11th consecutive
quarterly rise. The yearon-year growth rate for
Auckland was 4.5%.
Nationally, annual
average growth slowed
to 3.5%, a 2-year low.

4
3
2
1
0

%
-1
-2
-3
-4

90
80

800

70

600

60
50

400

40
200

30

9,000

8,000
7,000

800

6,000

600

5,000
4,000

400

3,000

2,000

200

12 month rolling total

Number of consents

1,000

741 consents were


issued in August
2015, up 6.9% on
August 2014. The
12 month rolling
total to August
2015 was 17.1%
higher than the
August 2014 figure.

1,000
-

Mar-16
Nov-15
Jul-15
Mar-15
Nov-14
Jul-14
Mar-14
Nov-13
Jul-13
Mar-13
Nov-12
Jul-12
Mar-12
Nov-11
Jul-11
Mar-11
Nov-10
Jul-10
Mar-10
Nov-09
Jul-09

Monthly (LHS)

12 Month Rolling total (RHS)

Source: Statistics
NZ

Jun-16

10,000

Jul-15

1,200

Aug-14

2.7 Auckland dwelling consents issued

Sep-13

Unemployed

Oct-12

Nov-11

Dec-10

Jan-10

Feb-09

Mar-08

Employed

Apr-07

May-06

Auckland Annual Growth

Jun-05

Source: ANZ Regional


Trends: Auckland

20
Jul-04

Jan-16

Jun-15

Nov-14

Apr-14

Sep-13

Feb-13

Jul-12

Dec-11

May-11

Oct-10

Mar-10

Aug-09

Jan-09

Jun-08

Nov-07

Apr-07

Sep-06

Feb-06

Jul-05

Auckland Quarterly Growth


National Annual Growth

100

1000

Number of people

% of labour force employed

1200

% of Labour Force Employed

Auckland
employment in the
June 2015 quarter
totalled 791,500, up
3.9% on June 2014.
Unemployment
totalled 53,000 in the
June 2015 quarter,
up 3.9% from June
2014 but down 10.8%
from March 2015.
Source: Statistics NZ
Quarterly Labour
Force Survey

Page 7
2. External Indicators
2.8 Auckland Airport passenger movements

2.9 Auckland car registrations


12,000

A total of 15.9 million


passenger movements
were recorded through
Auckland airport in the
year to August 2015, an
increase of 5.4% on the
year to August 2014.

9
8

7
6

5
4

In the month of August


2015, international
passenger numbers were
up 5.4% and domestic
passengers up by 4%
compared to August 2014.

2
1

This graph shows the


number of cars first
registered to an
Auckland postal code.
There were 9,990
Auckland car
registrations in
September 2015, 11.4%
higher than September
2014. Car registrations
outside of Auckland
reduced 0.4%.

8,000
6,000
4,000

2,000
-

12 month rolling average (Auckland)

Apr-16

Auckland Car Registration

May-15

Jun-14

Jul-13

Aug-12

Sep-11

Oct-10

Nov-09

Dec-08

Jan-08

Feb-07

Mar-06

Apr-05

May-04

Jun-03

Jun-16

Jan-16

Aug-15

Mar-15

Oct-14

Domestic

May-14

Dec-13

Jul-13

Feb-13

Sep-12

Apr-12

Nov-11

Jun-11

Jan-11

Aug-10

Mar-10

Oct-09

May-09

Dec-08

Jul-08

International

Source: AIAL monthly


traffic report

10,000

Jul-02

Auckland Car Registration

Passenger movements (millions)

10

Source: NZTA Vehicle


registration Centre

Page 8

1. Executive Summary
2. External Indicators

3. Performance by Strategic Theme


3.1 Prioritise rapid, high frequency public transport
3.2 Transform and elevate customer focus and experience
3.3 Build network optimisation and resilience
3.4 Ensure a sustainable funding model

3.5 Develop creative, adaptive, innovative implementation

Page 9
3.1 Prioritise rapid, high frequency public transport
Strategic theme

Measure

SOI 2015/16 Year


End Target

Prioritise rapid,
high frequency
public transport

Total public transport boardings

84.47 million

Boardings on rapid or frequent network (rail,


busway, FTN bus)

Increase at faster rate


than total boardings

Quarter Quarter Quarter Quarter


1
2
3
4

Measure Commentary
Patronage growth is tracking slightly below the amount required to
meet the year end performance measure, but is within 2.5% of the
target.
RTN + FTN boardings are growing faster than total boardings

Performance and future outlook


Total public transport boardings
Total public transport boardings are running slightly below the level required to meet the year end SOI target. However
12 month rolling totals are currently within 2.5% of the target.
2 SOI
measures

July 2015 = 79,729, 352


August 2015 = 80,070,969
Septemer 2015 = 80,443,418
Boardings on rapid and frequent services
Quarter 1 saw higher RTN + FTN growth rates than total boardings which aligns with the SOI target.

On target to exceed performance measure (more than 2.5% above target)


On target to meet performance measure (within +/- 2.5% of target)
Not on target to meet performance measure (more than 2.5% below target)

Data not available

Page 10
3.2 Transform and elevate customer focus and experience
Measure

SOI 2015/16 Year


End Target

Percentage of public transport passengers satisfied


with their public transport service

83%

Overall satisfaction with public transport services (84%) is up 2%


compared to the September 2014 result (82%).

Percentage of residents satisfied with the quality of


roads in the Auckland region

70%

Satisfaction with the quality of roads in Auckland (70%) is


consistent with September 2014 result (70%).

Percentage of residents satisfied with the quality of


footpaths in the Auckland region

65%

Satisfaction with the quality of footpaths in Auckland (64%) is up 1%


compared to the September 2014 result (63%).

60%

Satisfaction with road safety in Auckland (65%) is up 2% compared


to the September 2014 result (63%).

92%

Public transport weighted average punctuality for September 2015


was 95.8%. Exceeding the SOI target by 3.8%.

Strategic theme

Transform and
elevate customer Percentage of residents satisfied with road safety in
the Auckland region
focus and
experience

PT punctuality (weighted average across all modes)


Change from the previous financial year in the
number of fatalities and serious injury crashes on
the local road network, expressed as a number
Percentage of customer service requests relating to
roads and footpaths which receive a response
within specified time frames

Quarter Quarter Quarter Quarter


1
2
3
4

Reduce by at
least 9
85%

Measure Commentary

There has been an increase in deaths and serious injuries in

Auckland. AT is not on target to meet this SOI performance


Target not met
measure. See below for detailed commentary.

September 2015 result = 90% which is above the 85% SOI target.
Please note that this result does not yet include all customer service
requests.

Performance and future outlook


Deaths and serious injuries (DSI)
Fatal and serious injury crashes on the local road network have been steadily rising since February, particularly in the
rural south areas of Auckland. In response, Auckland Transport has been supporting NZ Polices targeted enforcement
initiatives with education and awareness campaigns where possible.

7 SOI
measures

The July 2015 12 month DSI rolling total of 454 is 15% higher than the July target, and is 13% higher than the period
ending July 2014. Local road deaths have increased by 20% between July 2014 and July 2015 (from 30 to 36), and
serious injuries have increased by 13% (from 371 to 418).
Please note that there is a two month time lag for local road serious injuries information and that monthly road deaths
and serious injuries numbers can vary over time due to Police investigation outcomes and reporting timelines.

On target to exceed performance measure (more than 2.5% above target)


On target to meet performance measure (within +/- 2.5% of target)
Not on target to meet performance measure (more than 2.5% below target)

Data not available

Page 11
3.3 Build network optimisation and resilience
Measure

SOI 2015/16 Year


End Target

Arterial road productivity

54% of the ideal achieved

The 12 month rolling average to September 2015 is 55.7%, which


is 1.7% above the SOI target

New cycleways added to regional cycle network

7.4 km

4.2km of new cycleways were built between July and September


2015. AT is on target to complete 7.4km by June 2016.

Annual number of cycling trips in designated areas


in Auckland (all day)

1.1 million

The 12 month rolling total to September 2015 (918,479) is below


target. Recent observed growth rates will not be sufficient to
achieve the year end SOI target.

Strategic theme

Build network
optimisation and
resilience

Travel times on key freight routes

Maintain
baseline
travel
times for
the 85th
percentile

SEART E
SEART W
Harris E
Harris W
GSR N
GSR S
Kaka E
Kaka W
Wairau W
Wairau E

Quarter Quarter Quarter Quarter


1
2
3
4

Measure Commentary

12 month rolling average travel times are within baseline SOI


targets for all ten key freight routes.
Individual monthly travel times targets have not been met on Great
South Road in August and September. See below for additional
commentary.

Road maintenance standards (ride quality) as


measured by smooth travel exposure (STE) for all
urban and rural roads

Rural 93%
Urban 83%

Data for this measure is collected on an annual basis through a


network condition survey. The 2015/16 result will be available in the
March 2016 indicators report.

Percentage of the sealed local road network that is


resurfaced

8%

0.8% of the network has been resfuraced / rehabilitated in the July September period. This is ahead of target at this time of year, but
year end performance is expected to align with the SOI target.

Percentage of footpaths in acceptable condition (as


defined by AT's AMP)

99%

Data for this measure is collected on an annual basis through a


network condition survey. The 2015/16 result will be available in the
March 2016 indicators report.

Performance and future outlook


Travel time on key freight routes: Travel times above the SOI targets were recorded along Great South Road in August and
September 2015. This is due to technical issues at a key signalled intersection. These have now been resolved and will result in
improved travel times along this route going forward.
Cycle trips in designated areas: Cycling counts remain below the numbers required to meet AT's year end SOI target of 1.1m.
17 SOI
measures

July 2015 = 911,350


August 2015 = 915,664
September = 918,479
The Spring cycle programme is now underway with a range of events and campaigns to encourage people to get back on their
bikes. This, alongside the completion of the Upper Harbour Drive Cycleway, should start to show an increase in the number of
journeys taken.

Page 12
3.4 Ensure a sustainable funding model
Strategic theme

Measure

SOI 2015/16 Year


End Target

Ensure a
sustainable
funding model

PT farebox recovery

46-48%

Quarter Quarter Quarter Quarter


1
2
3
4

Measure Commentary
Total public transport farebox recovery in August 2015 was
47.9%.

Performance and future outlook


PT farebox recovery
Combined farebox recovery has increased from 45.4% in August 2014 to 47.9% in August 2015. This indicates farebox
revenue is increasing higher than service costs.
1 SOI
measure

Results for individual modes are as follows:


Ferry 78.3%
Bus 51.0%
Rail 31.8%
Please note that there is a one month time lag for farebox recovery information. As such, this report analyses August
2015 results against the SOI target.

On target to exceed performance measure (more than 2.5% above target)


On target to meet performance measure (within +/- 2.5% of target)
Not on target to meet performance measure (more than 2.5% below target)

Data not available

Page 13
3.5 Develop creative , adaptive, innovative implementation
Strategic theme

SOI 2015/16 Year


End Target

Measure

Develop creative, Parking occupancy rates (peak 4-hour, on street)


adaptive,
innovative
Number of car trips avoided through travel planning
initiatives
implementation

Quarter Quarter Quarter Quarter


1
2
3
4

70% - 90%
17,500

Measure Commentary
August 2015 result = 89.5% which is within the 70% - 90% SOI
target.
2015/16 result will be available in the June 2016 indicators report.

Performance and future outlook

Parking occupancy rates (peak 4-hour, on street)


2 SOI
measures

Parking occupancy has increased from 84.1% in August 2014 to 89.5% in August 2015. The current result is within the
SOI target range.

On target to exceed performance measure (more than 2.5% above target)


On target to met performance measure (within +/- 2.5% of target)
Not on target to meet performance measure (more than 2.5% below target)

Data not available

Attachment 2

Auckland
Transport
Monthly
Indicators
Report 2015/16
September 2015

Page 2
Table of Contents

1. Summary of indicators
1.1 SOI performance measures
1.2 DIA mandatory performance measures
1.3 AT Metro patronage preakdown

2. Key monthly indicators by Strategic Theme


2.1 Prioritise rapid, high frequency public transport

2.2 Transform and elevate customer focus and experience


2.3 Build network optimisation and resilience
2.4 Ensure a sustainable funding model
2.5 Develop creative, adaptive, innovative implementation

3. DIA mandatory measures


4. AT monthly activity report
4.1 Public transport

4.2 Road operations and maintenance


4.3 Customer response

Page 3
1.1 SOI performance measures
Strategic theme

Measure

SOI 2015/16
Year End Target

Prioritise rapid,
high frequency
public transport

Total public transport boardings

Transform and
elevate customer
focus and
experience

Current
Performance

Reference Page

84.47 million

12 month rolling total:


80.44m

Page 12

Boardings on rapid or frequent network


(rail, busway, FTN bus)

Increase at faster rate than


total boardings

RTN + FTN boardings


3.2% growth > Total
boardings 1.5% growth

Page 13

Percentage of public transport passengers


satisfied with their public transport service

83%

September result: 84%

Page 14

Percentage of residents satisfied with the


quality of roads in the Auckland region

70%

September result: 70%

Page 15

Percentage of residents satisfied with the


quality of footpaths in the Auckland region

65%

September result: 64%

Page 15

Percentage of residents satisfied with road


safety in the Auckland region

60%

September result: 65%

Page 15

PT punctuality (weighted average across all


modes)

92%

September result: 95.8%

Page 16

Arterial road productivity

54% of the ideal achieved

12 month rolling average:


55.7%

Page 17

New cycleways added to regional cycle


network

7.4 km

July - September delivery:


4.2 km

Page 17

Annual number of cycling trips in designated


areas in Auckland (all day)

1.1 million

12 month rolling total:


918,479

Page 17

12 month rolling average


travel times:
SEART E - 11mins
SEART W - 10mins
Harris E - 11mins
Harris W - 10mins
GSR N - 11mins
GSR S - 11mins
Kaka E - 8mins
Kaka W - 7mins
Wairau W - 8mins
Wairau E - 8mins

Page 18 - 20

Build network
optimisation and
resilience
Travel times on key freight routes

Maintain
baseline
travel times
for the 85th
percentile

Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun

SEART E
SEART W
Harris E
Harris W
GSR N
GSR S
Kaka E
Kaka W
Wairau W
Wairau E

On target to exceed performance measure (more than 2.5% above target)


On target to meet performance measure (within +/- 2.5% of target)
Not on target to meet performance measure (more than 2.5% below target)

Data not available

Page 4
1.1 SOI performance measures

Strategic theme

Measure

SOI 2015/16
Year End Target

Ensure a sustainable
funding model

PT farebox recovery

Develop creative,
adaptive,
innovative
implementation

Current
Performance

Reference Page

46-48%

August result: 47.9%

Page 21

Parking occupancy rates (peak 4-hour, on


street)

70% - 90%

August result: 89.5%

Page 22

Number of car trips avoided through travel


planning initiatives

17,500

N/A

Page 22

Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun

On target to exceed performance measure (more than 2.5% above target)


On target to meet performance measure (within +/- 2.5% of target)
Not on target to meet performance measure (more than 2.5% below target)

Data not available

Page 5
1.2 Department of Internal Affairs (DIA) mandatory performance measures
Strategic theme

Transform and
elevate customer
focus and
experience

Build network
optimisation and
resilience

Measure
Change from the previous financial year in
the number of fatalities and serious injury
crashes on the local road network, expressed
as a number.

Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun

Current
Performance

Reference Slide

12 month rolling total: 454

Page 24

Reduce by at least 9
(=390)

Percentage of customer service requests


relating to roads and footpaths which receive
a response within specified time frames

85%

September result: 90%

Page 24

Road maintenance standards (ride quality) as


measured by smooth travel exposure (STE)
for all urban and rural roads

Rural 93%
Urban 83%

N/A

Page 24

Percentage of the sealed local road network


that is resurfaced

8%

July - September delivery:


0.8%

Page 25

Percentage of footpaths in acceptable


condition (as defined by AT's AMP)

99%

N/A

Page 25

SOI 2015/16
Year End Target

On target to exceed performance measure (more than 2.5% above target)


On target to meet performance measure (within +/- 2.5% of target)
Not on target to meet performance measure (more than 2.5% below target)

Data not available

The above are mandatory measures required under the Local Government Act - refer DIA document 'Non-Financial Performance Measures Rules 2013 '

Page 6
1.3 AT Metro patronage breakdown

September - 2015/16
Actual v SOI
Month
Actual

%
Change

Target

YTD
%
Variance

Actual

Target

%
Variance

Projected
Forecast
2015/16

1. Bus Total:

5,218,320

1.9%

5,370,289

-2.9%

15,691,721

2.5%

16,050,473

-2.3%

62,700,000

2. Train (Rapid) Total:

1,362,323

21.7%

1,347,317

1.1%

4,110,297

21.2%

4,047,168

1.5%

16,000,000

3. Ferry (Connector Local) Total:

404,509

8.9%

387,098

4.3%

1,208,220

8.0%

1,165,731

3.5%

5,770,000

Total Patronage

6,985,152

5.6%

7,104,704

-1.7%

21,010,238

6.0%

21,263,372

-1.2%

84,470,000

Rapid and Frequent

2,834,417

12.1%

2,821,363

0.5%

8,561,592

12.7%

8,452,729

1.3%

33,210,000

September - 2015/16
Month Patronage

12 Month Patronage

Previous
Normalised
% Change % Change
This Year
% Change # Change
Patronage
Year
% Change
Prev Month Prev Year
1. Bus Total:

96,273

60,180,410

0.2%

15,691,721

384,072

2.5%

24,267

3,542,526

0.7%

954,629

70,466

8.0%

- Frequent Bus

1,158,048 1,119,757

3.4%

38,291

13,071,588

0.3%

3,496,666

171,191

5.1%

- Connector Local Targeted Bus

3,746,226 3,712,511

0.9%

33,714

43,566,296

0.1%

11,240,426

142,415

1.3%

1,362,323 1,119,230

21.7%

14,636,933

1.7%

22.8%

2,713,586

4,110,297

720,111

21.2%

243,093

21.8%

3,252,983

%
Change
Prev
Year

1.9%

2. Train (Rapid) Total:

5.7%

Patronage

Change
Prev
Year

8.4%

314,047

1.9%

Change
Prev Year

289,779

- Busway (Rapid) Bus

5,218,320 5,122,047

YTD (from July)

- Western Line

442,632

390,363

13.4%

52,269

4,982,900

1.1%

13.1%

576,032

1,359,638

137,449

11.2%

- Southern Line

449,245

342,247

30.4%

106,998

4,520,115

2.4%

20.7%

802,486

1,368,588

315,121

29.9%

- Pukekohe Line

12,757

12,030

6.0%

727

161,488

0.5%

17.1%

23,594

40,988

2,296

5.9%

364,165

287,974

26.5%

76,191

3,884,169

2.0%

41.6%

1,141,947

1,098,787

243,378

28.5%

93,524

86,616

8.0%

6,908

1,088,261

0.6%

21.6%

193,121

283,284

24,163

9.3%

404,509

371,426

8.9%

33,083

5,626,075

0.6%

10.2%

519,360

1,208,220

89,686

8.0%

102,531

91,602

11.9%

10,929

1,228,329

0.9%

13.1%

142,672

314,445

41,699

15.3%

301,978

893,775

47,987

5.7%

21,010,238 1,193,869

6.0%

- Eastern Line
- Onehunga Line
3. Ferry (Connector Local) Total:
- Contract
- Exempt Services

279,824

7.9%

22,154

Total Patronage

6,985,152 6,612,703

5.6%

372,449

Rapid and Frequent

2,834,417 2,528,766

12.1%

Connector Local Targeted

4,150,735 4,083,937

Total Patronage

6,985,152 6,612,703

8.9%

4,397,746

0.5%

9.4%

376,688

80,443,418

0.5%

8.8%

6,485,929

305,652

31,251,047

1.0%

8,561,592

961,768

12.7%

1.6%

66,797

49,192,371

0.1%

12,448,646

232,101

1.9%

5.6%

372,449

80,443,418

0.5%

21,010,238 1,193,869

6.0%

5.6%

5.6%

8.8%

6,485,929

* Normalised % - Change is done at the mode level, as special events is not available at low er service layers.
R&F - Splitting Bus Patronage into its service layers requires origin and destination data gathered from AIFS. Do not currently have the necessary tw o years w orth of data to compute the Change Prev Year.

50

Millions

Page 7
1.3 AT Metro patronage breakdown

1.3.1 Total patronage (12 month rolling total)

90

80

70

60

40

30

20

10

Jun 2016
May 2016
Apr 2016
Mar 2016
Feb 2016
Jan 2016
Dec 2015
Nov 2015
Oct 2015
Sep 2015
Aug 2015
Jul 2015
Jun 2015
May 2015
Apr 2015
Mar 2015
Feb 2015
Jan 2015
Dec 2014
Nov 2014
Oct 2014
Sep 2014
Aug 2014
Jul 2014
Jun 2014
May 2014
Apr 2014
Mar 2014
Feb 2014
Jan 2014
Dec 2013
Nov 2013
Oct 2013
Sep 2013
Aug 2013
Jul 2013
Jun 2013
May 2013
Apr 2013
Mar 2013
Feb 2013
Jan 2013
Dec 2012
Nov 2012
Oct 2012
Sep 2012
Aug 2012
Jul 2012
Jun 2012
May 2012
Apr 2012
Mar 2012
Feb 2012
Jan 2012
Dec 2011
Nov 2011
Oct 2011
Sep 2011
Aug 2011
Jul 2011
Jun 2011
May 2011
Apr 2011
Mar 2011
Feb 2011
Jan 2011
Dec 2010
Nov 2010
Oct 2010
Sep 2010
Aug 2010
Jul 2010

Ferry
Rail
Bus

30

Millions

Page 8
1.3 AT Metro patronage breakdown

1.3.2 Bus patronage (12 month rolling total)

70

60

50

40

20

10

Jun 2016
May 2016
Apr 2016
Mar 2016
Feb 2016
Jan 2016
Dec 2015
Nov 2015
Oct 2015
Sep 2015
Aug 2015
Jul 2015
Jun 2015
May 2015
Apr 2015
Mar 2015
Feb 2015
Jan 2015
Dec 2014
Nov 2014
Oct 2014
Sep 2014
Aug 2014
Jul 2014
Jun 2014
May 2014
Apr 2014
Mar 2014
Feb 2014
Jan 2014
Dec 2013
Nov 2013
Oct 2013
Sep 2013
Aug 2013
Jul 2013
Jun 2013
May 2013
Apr 2013
Mar 2013
Feb 2013
Jan 2013
Dec 2012
Nov 2012
Oct 2012
Sep 2012
Aug 2012
Jul 2012
Jun 2012
May 2012
Apr 2012
Mar 2012
Feb 2012
Jan 2012
Dec 2011
Nov 2011
Oct 2011
Sep 2011
Aug 2011
Jul 2011
Jun 2011
May 2011
Apr 2011
Mar 2011
Feb 2011
Jan 2011
Dec 2010
Nov 2010
Oct 2010
Sep 2010
Aug 2010
Jul 2010

Bus - RTN
Bus - FTN
Bus - connector, local, targeted
Bus total (service layer details not available pre June 15)

Millions

Page 9
1.3 AT Metro patronage breakdown

1.3.3 Rail patronage (12 month rolling total)


16

14

12

10

Jun 2016
May 2016
Apr 2016
Mar 2016
Feb 2016
Jan 2016
Dec 2015
Nov 2015
Oct 2015
Sep 2015
Aug 2015
Jul 2015
Jun 2015
May 2015
Apr 2015
Mar 2015
Feb 2015
Jan 2015
Dec 2014
Nov 2014
Oct 2014
Sep 2014
Aug 2014
Jul 2014
Jun 2014
May 2014
Apr 2014
Mar 2014
Feb 2014
Jan 2014
Dec 2013
Nov 2013
Oct 2013
Sep 2013
Aug 2013
Jul 2013
Jun 2013
May 2013
Apr 2013
Mar 2013
Feb 2013
Jan 2013
Dec 2012
Nov 2012
Oct 2012
Sep 2012
Aug 2012
Jul 2012
Jun 2012
May 2012
Apr 2012
Mar 2012
Feb 2012
Jan 2012
Dec 2011
Nov 2011
Oct 2011
Sep 2011
Aug 2011
Jul 2011
Jun 2011
May 2011
Apr 2011
Mar 2011
Feb 2011
Jan 2011
Dec 2010
Nov 2010
Oct 2010
Sep 2010
Aug 2010
Jul 2010

Rail

Millions

Page 10
1.3 AT Metro patronage breakdown

1.3.4 Ferry patronage (12 month rolling total)


6

Jun 2016
May 2016
Apr 2016
Mar 2016
Feb 2016
Jan 2016
Dec 2015
Nov 2015
Oct 2015
Sep 2015
Aug 2015
Jul 2015
Jun 2015
May 2015
Apr 2015
Mar 2015
Feb 2015
Jan 2015
Dec 2014
Nov 2014
Oct 2014
Sep 2014
Aug 2014
Jul 2014
Jun 2014
May 2014
Apr 2014
Mar 2014
Feb 2014
Jan 2014
Dec 2013
Nov 2013
Oct 2013
Sep 2013
Aug 2013
Jul 2013
Jun 2013
May 2013
Apr 2013
Mar 2013
Feb 2013
Jan 2013
Dec 2012
Nov 2012
Oct 2012
Sep 2012
Aug 2012
Jul 2012
Jun 2012
May 2012
Apr 2012
Mar 2012
Feb 2012
Jan 2012
Dec 2011
Nov 2011
Oct 2011
Sep 2011
Aug 2011
Jul 2011
Jun 2011
May 2011
Apr 2011
Mar 2011
Feb 2011
Jan 2011
Dec 2010
Nov 2010
Oct 2010
Sep 2010
Aug 2010
Jul 2010

Ferry non-exempt services


Ferry - exempt services

Page 11
Table of Contents

1. Summary of indicators
1.1 SOI performance measures
1.2 DIA mandatory performance measures
1.3 AT Metro patronage breakdown

2. Key monthly indicators by Strategic Theme


2.1 Prioritise rapid, high frequency public transport
2.2 Transform and elevate customer focus and experience
2.3 Build network optimisation and resilience
2.4 Ensure a sustainable funding model

2.5 Develop creative, adaptive, innovative implementation

3. DIA mandatory measures


4. AT monthly activity report
4.1 Public transport
4.2 Road operations and maintenance
4.3 Customer response

Page 12
2.1 Prioritise rapid, high frequency public transport
2.1.1 Total public transport boardings (millions)

2.1.2 Monthly public transport boardings (millions)


10

90

8
7

80

Millions

70
65
60

55

1.5%

1.5%

40
30

1.0%

20

0.5%

10
-

Jun-16

May-16

Apr-16

Mar-16

Feb-16

Jan-16

Dec-15

Nov-15

Oct-15

Sep-15

Aug-15

Jul-15

2014/15

Ferry - connected, local, targeted


Bus - FTN
Rail - RTN
RTN + FTN growth rate

0.0%

Bus - connector, local, targeted


Bus - RTN
Total boardings growth rate

Growth rates (from 2014/15 results)

2.0%

50

This figure shows the


patronage 12 month rolling
total for each PT service
layer, and then compares
this to the 2014/15 results
to calculate patronage
growth.
Total boardings for the 12
months to Sept 2015 are
1.5% higher than the
2014/15 result, while RTN +
FTN boardings are 3.2%
higher. As such, the SOI
target this month is met.

Jun-16

60

AT has an SOI target of


increasing RTN and FTN
patronage at a faster rate
than total boardings.

May-16

2.5%

Apr-16

70

Mar-16

3.0%

80

Feb-16

90

Jan-16

3.5%

3.2%

Dec-15

Previous year result (2014/15)


Monthly patronage to meet SOI target
Actual result

2.1.3 Boardings on rapid or frequent network


100

Nov-15

Monthly trajectory to meet SOI Target

1
-

Oct-15

12 Month Rolling Total

Sep-15

Actual Annual Boardings

Aug-15

Jun-16

May-16

Apr-16

Mar-16

Feb-16

Jan-16

Dec-15

Nov-15

Oct-15

Sep-15

Aug-15

Jul-15

2014/15

2013/14

2012/13

2011/12

SOI

Jul-15

50

Millions

PT patronage totalled
80,443,418 passenger
boardings for the 12 months
to September 2015, an
increase of 0.5% on the 12
months to August 2015 and
8.8% on the 12 months to
September 2014.

75

Boardings (millions)

September monthly
patronage was
6,985,152, an increase
of 5.6% (372,449
boardings) on
September 2014,
normalised to ~5.6%
once adjustments are
made to take into
account special events.

85

The boardings figure


compares to AT Metro's
estimate of 7,104,704
required during
September to hit AT's
2015/16 SOI target.

Page 13
2.1 Prioritise rapid, high frequency public transport
2.1.4 Rail boardings (12 month rolling total)

2.1.5 Bus boardings (12 month rolling total)

15

62

14

60

Rail patronage totalled


14,636,933 passenger
boardings for the 12
months to September
2015, an increase of
1.7% on the 12 months
to August 2015 and
22.8% on the 12 months
to September 2014.

12
11
10
9
8

52
50

12 Month Rolling Total

Jun-16

May-16

Apr-16

Mar-16

Jun-16

May-16

Apr-16

Mar-16

Feb-16

Jan-16

Dec-15

Nov-15

Oct-15

Sep-15

Aug-15

Jul-15

2014/15

2013/14

2012/13

2011/12

12 Month Rolling Total

Feb-16

4.6

Jan-16

4.8

Dec-15

5.0

Nov-15

5.2

Oct-15

Ferry patronage totalled


5,626,075 passenger
boardings for the 12
months to September
2015, an increase of
0.6% on the 12 months
to August 2015 and
10.2% on the 12 months
to September 2014.

5.4

Sep-15

5.6

Aug-15

Jul-15

2014/15

2013/14

Actual Annual Boardings

5.8

Millions

54

2012/13

12 Month Rolling Total

2.1.6 Ferry boardings (12 month rolling total)

Actual Annual Boardings

56

2011/12

Jun-16

May-16

Apr-16

Mar-16

Feb-16

Jan-16

Dec-15

Nov-15

Oct-15

Sep-15

Aug-15

Jul-15

2014/15

2013/14

2012/13

2011/12

Actual Annual Boardings

58

Millions

Millions

13

Total bus patronage


totalled 60,180,410
passenger boardings
for the 12 months to
September 2015, an
increase of 0.2% on
the 12 months to
August 2015 and
5.7% on the 12
months to September
2014.

Page 14
2.2 Transform and elevate customer focus and experience
2.2.1 Percentage of public transport passengers satisfied with their
public transport service

2.2.2 Percentage of passengers satisfied with their train


service

100%

100%

Overall satisfaction with


public transport services
(84%) is consistent with
the June 2015 result
(84%).

80%
70%
60%

Satisfaction is up 2%
compared to the
September 2014 result.

50%

Satisfaction with train


services (83%) is up
1% compared with the
June 2015 result
(82%).

80%
70%
60%

Satisfaction is up 6%
compared to the
September 2014
result.

50%

2.2.4 Percentage of passengers satisfied with their ferry service

100%

100%

90%

90%

80%

Satisfaction with bus


services (83%) is
consistent with the June
2015 result (83%).

70%
60%
50%

80%

Satisfaction with ferry


services (89%) is
consistent with June
2015 result (89%).

70%
60%
50%
Jun-16

Mar-16

Dec-15

Ferry Service

Sep-15

Jun-15

Mar-15

Dec-14

40%

Sep-14

Jun16

Mar16

Dec15

Sep15

Jun15

Mar15

Dec14

Sep14

Satisfaction is up 2%
compared to the
September 2014 result.

Satisfaction %

Satisfaction %

Jun-16

Mar-16

Dec-15

Sep-15

2.2.3 Percentage of passengers satisfied with their bus service

Bus Service

Jun-15

Train Service

SOI target (83%)

40%

Mar-15

Dec-14

Overall PT Service

Sep-14

40%

Jun-16

Mar-16

Dec-15

Sep-15

Jun-15

Mar-15

Dec-14

Sep-14

40%

90%

Satisfaction %

Satisfaction %

90%

Satisfaction is down
2% compared to the
September 2014
result.

Page 15
2.2 Transform and elevate customer focus and experience
2.2.6 Percentage of residents satisfied with the quality of
footpaths in the Auckland region

2.2.5 Percentage of residents satisfied with the quality of roads in


the Auckland region
100%

100%

80%
70%
60%
50%

70%
60%
50%
Jun-16

Mar-16

Dec-15

Sep-15

Jun-15

Mar-15

Quality of footpaths in the Auckland region

SOI target (70%)

SOI Target (65%)

100%

90%

90%

80%

Satisfaction with the


surface of all sealed
roads in Auckland (69%)
is consistent with the
June 2015 result.

70%
60%

80%

Satisfaction with road


safety in Auckland
(65%) is consistent
with the June 2015
result.

70%
60%

50%

50%

Jun-16

Mar-16

Dec-15

Sep-15

Jun-15

Mar-15

40%

Dec-14

Satisfaction is up 1%
compared to the
September 2014 result.

Sep-14

Jun-16

Mar-16

Dec-15

Sep-15

Jun-15

Mar-15

Dec-14

Sep-14

Surface of all sealed roads in the Auckland region

Satisfaction is up 1%
compared to the
September 2014
result.

2.2.8 Percentage of residents satisfied with road safety in the


Auckland region

100%

40%

Dec-14

40%

Quality of roads in the Auckland region

2.2.7 Percentage of residents satisfied with the surface of all sealed


roads in Auckland region

Satisfaction %

80%

Sep-14

Jun-16

Mar-16

Dec-15

Sep-15

Jun-15

Mar-15

Dec-14

Sep-14

40%

Satisfaction is consistent
with the September
2014 result.

Satisfaction with the


quality of footpaths in
Auckland (64%) is
consistent with the
June 2015 result.

90%

Satisfaction %

Satisfaction with the


quality of roads in
Auckland (70%) is up
1% compared to the
June 2015 result.

Satisfaction %

Satisfaction %

90%

Overall road safety in the Auckland region


SOI Target (60%)

Satisfaction is up 2%
compared to the
September 2014
result.

Page 16
2.2 Transform and elevate customer focus and experience
2.2.9 PT punctuality (weighted average across all modes)

Punctuality is measured
by the percentage of
total scheduled services
leaving their origin stop
no more than one
minute early or five
minutes late.

Jun-16

May-16

Apr-16

Mar-16

Feb-16

Jan-16

Dec-15

Nov-15

Oct-15

Sep-15

Aug-15

Jul-15

Weighted Average Punctuality

PT weighted average
punctuality for
September 2015 was
95.8%.

100%
98%
96%
94%
92%
90%
88%
86%
84%
82%
80%

2.2.11 Bus services punctuality

96%
94%

92%

100%
98%

Punctuality is
measured by the
percentage of total
scheduled services
leaving their origin
stop no more than
one minute early or
five minutes late.

96%
94%
92%
90%

90%

Bus service punctuality


in September 2015 was
94.9%, compared to
92.3% in the 12 months
to September 2015.

88%
86%

84%
82%
80%

Punctuality statistics for


bus services are based
on the number of
sighted scheduled bus
journeys during the
month.

88%
86%
84%
82%
80%

Jun-16
May-16
Apr-16
Mar-16
Feb-16
Jan-16
Dec-15
Nov-15
Oct-15
Sep-15
Aug-15
Jul-15
Jun-15
May-15
Apr-15
Mar-15
Feb-15
Jan-15
Dec-14
Nov-14
Oct-14
Sep-14
Aug-14
Jul-14

Jun-16
May-16
Apr-16
Mar-16
Feb-16
Jan-16
Dec-15
Nov-15
Oct-15
Sep-15
Aug-15
Jul-15
Jun-15
May-15
Apr-15
Mar-15
Feb-15
Jan-15
Dec-14
Nov-14
Oct-14
Sep-14
Aug-14
Jul-14
Bus Punctuality Actual

Please note that prior to


January 2015 rail
punctuality was measured
differently to bus and ferry
services (based on arrival at
destination rather than
departure from origin). This
old measure is reported in
figure 4.1.6.

2.2.12 Ferry services punctuality


Punctuality is measured
by the percentage of
total scheduled services
leaving their origin stop
no more than one
minute early or five
minutes late.

98%

Rail service punctuality in


September 2015 was
98.4%, compared to 94.9%
across the January to
September 2015 period.

Rail Punctuality Actual

SOI Target (92%)

100%

Punctuality is measured by
the percentage of total
scheduled services leaving
their origin stop no more
than one minute early or five
minutes late.

Jun-16
May-16
Apr-16
Mar-16
Feb-16
Jan-16
Dec-15
Nov-15
Oct-15
Sep-15
Aug-15
Jul-15
Jun-15
May-15
Apr-15
Mar-15
Feb-15
Jan-15
Dec-14
Nov-14
Oct-14
Sep-14
Aug-14
Jul-14

100%
98%
96%
94%
92%
90%
88%
86%
84%
82%
80%

2.2.10 Rail services punctuality

Ferry Punctuality Actual

Ferry service
punctuality in
September 2015 was
98.2%, compared to
98.9% in the 12
months to September
2015.

Page 17
2.3 Build network optimisation and resilience
2.3.1 Arterial road productivity

2.3.2 AM peak arterial road level of service


Target Met
Road productivity is a measure of
the efficiency of the road in
moving people during the peak
hour. It is measured as the
product of number of vehicles,
their average journey speed and
average vehicular occupancy.

65%
60%
55%
50%
45%
40%

SOI target

Monthly result

2.3.3 New cycleways added to regional cycle network (km)

90%
80%

60%

50%

Level of service D-F broadly


represent "congested"
conditions.

40%
30%

20%
10%
0%

Target Not Met

1,150,000

The Spring cycle


programme is now
underway with a range of
events and campaigns to
encourage people to get
back on their bikes. This,
alongside the completion of
the Upper Harbour Drive
Cycleway, should start to
show an increase in the
number of journeys taken.

1,100,000

7.0

4.2 kilometres of
cycleway have been
completed this financial
year.

5.0
4.0
3.0
2.0
1.0
0.0

Monthly trajectory to meet 2015/16 SOI target

1,050,000
1,000,000
950,000
900,000
850,000
800,000
750,000
700,000

Jun-16
May-16
Apr-16
Mar-16
Feb-16
Jan-16
Dec-15
Nov-15
Oct-15
Sep-15
Aug-15
Jul-15
Jun-15
May-15
Apr-15
Mar-15
Feb-15
Jan-15
Dec-14
Nov-14
Oct-14
Sep-14
Aug-14
Jul-14

Cumulative kms added to regional cycle network

Jun-16

May-16

Apr-16

Mar-16

Feb-16

Jan-16

Dec-15

Nov-15

Oct-15

Sep-15

Aug-15

Jul-15

SOI target (7.4kms)

AT is on target to
complete 7.4km by June
2016.

Number of cycling trips

8.0
6.0

Levels of service are


comparable with previous
months with a reduction in travel
speeds compared to last year.
Review shows this is a general
pattern across the network
which is typical of the continuing
annual trend of increasing
congestion on the network and
will be influenced in part by poor
weather conditions at the start
of the month.

2.3.4 Annual number of cycling trips in designated areas (all day)

9.0

Kms

70%

Jun-16
May-16
Apr-16
Mar-16
Feb-16
Jan-16
Dec-15
Nov-15
Oct-15
Sep-15
Aug-15
Jul-15
Jun-15
May-15
Apr-15
Mar-15
Feb-15
Jan-15
Dec-14
Nov-14
Oct-14
Sep-14
Aug-14
Jul-14

Jun-16
May-16
Apr-16
Mar-16
Feb-16
Jan-16
Dec-15
Nov-15
Oct-15
Sep-15
Aug-15
Jul-15
Jun-15
May-15
Apr-15
Mar-15
Feb-15
Jan-15
Dec-14
Nov-14
Oct-14
Sep-14
Aug-14
Jul-14
12 month rolling average

Key arterial routes include:


Airport to CBD (via Manukau
Road)
St Lukes to St Johns (via
Balmoral/Greenlane West/
Greenlane East/Remuera Road)
Albany to Birkenhead (via
Glenfield Road)
Henderson to CBD (via Great
North Road)
SH1 to Ti Rakau Drive (via Te
Irirangi Drive)
SH20 to Portage Road (via
Tiverton/Wolverton Road)

100%

Level of service %

70%

Arterial road level of service is


measured by average speed as
a % of the posted speed limit for
AT's arterial roads, and
categorised as follows:
A: 90% and greater
B: 70 90%
C: 50 70%
D: 40 50%
E: 30 40%
F: less than 30%

SOI target
All day 12 month rolling total
Monthly trajectory to meet SOI target

AT counts cyclists at 9 key


sites around the region:
Upper Harbour Drive, Great
South Road, Highbrook,
Lake Road, North-Western
cycleway Kingsland and Te
Atatu, Orewa Cycleway,
Tamaki Drive (E/bound),
and Twin Streams path.

Page 18
2.3 Build network optimisation and resilience
2.3.5 Proportion of key freight routes where baseline travel times
have been maintained
100%
80%

60%
40%
20%

Jul-14
Aug-14
Sep-14
Oct-14
Nov-14
Dec-14
Jan-15
Feb-15
Mar-15
Apr-15
May-15
Jun-15
Jul-15
Aug-15
Sep-15
Oct-15
Nov-15
Dec-15
Jan-16
Feb-16
Mar-16
Apr-16
May-16
Jun-16

0%

Travel time target exceeded

Travel time target met

Travel time target not met

In the month of
September, Great South
Road between Ellerslie
Panmure Highway and
Portage Road has a
slightly higher than
targeted travel time. This
is due to some technical
issues at a key signalled
intersection which have
now been resolved. This
will improve travel times
along this route going
forward.

2.3.7 SEART (from Sylvia Park to East Tamaki)

2.3.8 SEART (from East Tamaki to Sylvia Park)

SEART East Bound

SEART West Bound

14

14

12

12

Target met in
September 2015

8
6

Target met for 12


months to September
2015

4
2
0

Target exceeded in
September 2015

8
6

Target exceeded for


12 months to
September 2015

4
2
0

Jun-16
May-16
Apr-16
Mar-16
Feb-16
Jan-16
Dec-15
Nov-15
Oct-15
Sep-15
Aug-15
Jul-15
Jun-15
May-15
Apr-15
Mar-15
Feb-15
Jan-15
Dec-14
Nov-14
Oct-14
Sep-14
Aug-14
Jul-14

Jun-16
May-16
Apr-16
Mar-16
Feb-16
Jan-16
Dec-15
Nov-15
Oct-15
Sep-15
Aug-15
Jul-15
Jun-15
May-15
Apr-15
Mar-15
Feb-15
Jan-15
Dec-14
Nov-14
Oct-14
Sep-14
Aug-14
Jul-14
Actual Minutes
SOI Target (11 minutes)
12 Month Rolling Average (rounded to nearest minute)

10

Minutes

10

Minutes

2.3.6 Map showing key freight routes


12 month rolling average
travel times are within
baseline SOI targets for
all ten key freight routes.

Actual Minutes
SOI Target (12 minutes)
12 Month Rolling Average (rounded to nearest minute)

Page 19
2.3 Build network optimisation and resilience
2.3.10 Great South Rd (Portage Rd to SH1 Ellerslie Panmure Target not met in
Hwy Interchange)
September 2015

2.3.9 Harris Rd (from East Tamaki to SH1 Highbrook Interchange)


Harris Rd West Bound

12

Target met in
Septemebr 2015

8
6

Target met for 12


months to September
2015

4
2

10
8
6
4
2
0

Jun-16
May-16
Apr-16
Mar-16
Feb-16
Jan-16
Dec-15
Nov-15
Oct-15
Sep-15
Aug-15
Jul-15
Jun-15
May-15
Apr-15
Mar-15
Feb-15
Jan-15
Dec-14
Nov-14
Oct-14
Sep-14
Aug-14
Jul-14

Jun-16
May-16
Apr-16
Mar-16
Feb-16
Jan-16
Dec-15
Nov-15
Oct-15
Sep-15
Aug-15
Jul-15
Jun-15
May-15
Apr-15
Mar-15
Feb-15
Jan-15
Dec-14
Nov-14
Oct-14
Sep-14
Aug-14
Jul-14

Minutes

14

12
10

Minutes

Great South Road North Bound

14

Actual Minutes
SOI Target (10 minutes)
12 Month Rolling Average (rounded to nearest minute)

Actual Minutes
SOI Target (11 minutes)
12 Month Rolling Average (rounded to nearest minute)

2.3.12 Great South Rd (SH1 Ellerslie Panmure Hwy


Interchange to Portage Rd)

2.3.11 Harris Rd (from SH1 Highbrook Interchange to East Tamaki)

Target met in
September 2015

These issues have


now been resolved
and should result in
imporved travel times
going forward.

Target not met in


September 2015

Target met for 12


months to September
2015

Target met for 12


months to September
2015

14
12
10
8
6
4
2
0

Jun-16
May-16
Apr-16
Mar-16
Feb-16
Jan-16
Dec-15
Nov-15
Oct-15
Sep-15
Aug-15
Jul-15
Jun-15
May-15
Apr-15
Mar-15
Feb-15
Jan-15
Dec-14
Nov-14
Oct-14
Sep-14
Aug-14
Jul-14

Jun-16
May-16
Apr-16
Mar-16
Feb-16
Jan-16
Dec-15
Nov-15
Oct-15
Sep-15
Aug-15
Jul-15
Jun-15
May-15
Apr-15
Mar-15
Feb-15
Jan-15
Dec-14
Nov-14
Oct-14
Sep-14
Aug-14
Jul-14
Actual Minutes
SOI Target (11 minutes)
12 Month Rolling Average (rounded to nearest minute)

In September, slightly
higher than targeted
travel times have
been recorded due to
technical issues at a
key signalled
intersection.

Great South Rd South Bound

Minutes

Minutes

Harris Rd East Bound


14
12
10
8
6
4
2
0

Target met for 12


months to September
2015

Actual Minutes
SOI Target (11 minutes)
12 Month Rolling Average (rounded to nearest minute)

In September, slightly
higher than targeted
travel times have
been recorded due to
technical issues at a
key signalled
intersection.
These issues have
now been resolved
and should result in
imporved travel times
going forward.

Page 20
2.3 Build network optimisation and resilience
2.3.13 Kaka St/James Fletcher Dr/Favona Rd/Walmsley Rd (SH20
to Walmsley)

2.3.14 Wairau Rd (from SH1 to SH18)

Kaka St East Bound

Wairau Rd West Bound

14

14
12

10

Target exceeded for


September 2015

8
6

Target exceeded for 12


months to September
2015

2
0

Minutes

Minutes

12

10

Target met for


September 2015

8
6

Target met for 12


months to September
2015

4
2

Jun-16
May-16
Apr-16
Mar-16
Feb-16
Jan-16
Dec-15
Nov-15
Oct-15
Sep-15
Aug-15
Jul-15
Jun-15
May-15
Apr-15
Mar-15
Feb-15
Jan-15
Dec-14
Nov-14
Oct-14
Sep-14
Aug-14
Jul-14

Jun-16
May-16
Apr-16
Mar-16
Feb-16
Jan-16
Dec-15
Nov-15
Oct-15
Sep-15
Aug-15
Jul-15
Jun-15
May-15
Apr-15
Mar-15
Feb-15
Jan-15
Dec-14
Nov-14
Oct-14
Sep-14
Aug-14
Jul-14

Actual Minutes
SOI Target (13 minutes)
12 Month Rolling Average (rounded to nearest minute)

Actual Minutes
SOI Target (8 minutes)
12 Month Rolling Average (rounded to nearest minute)

2.3.15 Kaka St/James Fletcher Dr/Favona Rd/Walmsley Rd


(Walmsley to SH20)

2.3.16 Wairau Rd (from SH18 to SH1)

Kaka St West Bound

Wairau Rd East Bound

14

14

12

12

Target exceeded for


September 2015

8
6
4
2
0

Target met for


September 2015

Target met for 12


months to September
2015

4
2
0

Jun-16
May-16
Apr-16
Mar-16
Feb-16
Jan-16
Dec-15
Nov-15
Oct-15
Sep-15
Aug-15
Jul-15
Jun-15
May-15
Apr-15
Mar-15
Feb-15
Jan-15
Dec-14
Nov-14
Oct-14
Sep-14
Aug-14
Jul-14

Jun-16
May-16
Apr-16
Mar-16
Feb-16
Jan-16
Dec-15
Nov-15
Oct-15
Sep-15
Aug-15
Jul-15
Jun-15
May-15
Apr-15
Mar-15
Feb-15
Jan-15
Dec-14
Nov-14
Oct-14
Sep-14
Aug-14
Jul-14
Actual Minutes
SOI Target (13 minutes)
12 Month Rolling Average (rounded to nearest minute)

Target exceeded for 12


months to September
2015

10

Minutes

Minutes

10

Actual Minutes
SOI Target (8 minutes)
12 Month Rolling Average (rounded to nearest minute)

Page 21
2.4 Ensure a sustainable funding model
2.4.2 PT farebox recovery (combined result with SOI measure)
The farebox recovery
percentage is calculated by
dividing the revenue of
providing PT services by the
cost. The formula = (Fare
Revenue + SuperGold Card
Payment) / (Fare Revenue +
Subsidy + SuperGold Card
Payments + CFS Payments).

90%

Farebox recovery %

80%
70%
60%
50%
40%

The farebox recovery ratios in


August 2015 (and comparable
2014 results) are:
- Ferry 78.3% (77.6%)
- Bus 51.0% (49.0%)
- Rail 31.8% (27.8%)

30%
20%
10%
0%

Dollars ($)

Combined farebox recovery

May-16

Mar-16

Jan-16

Nov-15

Sep-15

Jul-15

May-15

Total

May-16

Mar-16

Jan-16

Nov-15

Sep-15

Bus

Jul-15

May-15

Mar-15

Jan-15

Rail

Nov-14

Sep-14

Jul-14

May-14

Mar-14

Jan-14

Nov-13

Sep-13

Jul-13

Ferry

Please note that there is a


one month time lag for
farebox recovery
information. As such, this
report presents August
2015 results.

Mar-15

$0.00

Jan-15

$0.10

Nov-14

$0.20

Sep-14

The results for August 2015


(and comparable 2014
results) are:
- Ferry $0.109 ($0.120)
- Bus $0.273 ($0.275)
- Rail $0.435 ($0.530)
- Total $0.298 ($0.321)

$0.30

Jul-14

$0.40

SOI Target 46-48%

May-14

$0.50

Please note that there is a


one month time lag for
farebox recovery
information. As such, this
report analyses August
2015 results against the SOI
target.

Mar-14

$0.60

40%

Jan-14

The net subsidy per


passenger km is calculated
by dividing the cost (less
fare revenue) of providing
PT services by the distance
travelled by all passengers.

Total PT farebox recovery


ratio in August 2015 was
47.9%. This compares to
45.4% in August 2014.

Nov-13

2.4.3 PT subsidy per passenger kilometre

45%

Sep-13

Bus

50%

Jul-13

May-16

Mar-16

Jan-16

Nov-15

Sep-15

Rail

Jul-15

May-15

Mar-15

Jan-15

Nov-14

Sep-14

Jul-14

May-14

Mar-14

Jan-14

Nov-13

Sep-13

Jul-13

Ferry

Please note that there is a one


month time lag for farebox
recovery information. As such,
this report analyses August
2015 results against the SOI
target.

The farebox recovery


percentage is calculated by
dividing the revenue of
providing PT services by the
cost. The formula = (Fare
Revenue + SuperGold Card
Payment) / (Fare Revenue +
Subsidy + SuperGold Card
Payments + CFS
Payments).

55%

Farebox recovery %

2.4.1 PT farebox recovery

Page 22
2.5 Develop creative, adaptive, innovative implementation
2.5.1 Parking occupancy rates (peak 4-hour, on street)

2.5.2 Off-street parking occupancy rates


Non-reporting period
100%

90%
80%
70%
60%
50%

SOI Target (within 70-90% range)

2.5.3 Number of car trips avoided through travel planning initiatives

Number of car trips avoided

30,000
25,000
20,000
15,000
10,000
5,000
0

2017/18

SOI Target

2016/17

2015/16

2014/15

2013/14

2012/13

Actual

Data for this measure is


collected on an annual
basis through surveys
and through analysing
data collected from the
initiatives implemented
over the year. This is
reported at the end of
each financial year.
Year on year analysis
shows a significant
increase in the the
number of trips avoided
through travel planning
initiatives.

The off-street parking


occupancy rate for
September is 88.3%,
which is within the
80% to 90% target
range.

90%
80%
70%
60%
50%

Jun-16
May-16
Apr-16
Mar-16
Feb-16
Jan-16
Dec-15
Nov-15
Oct-15
Sep-15
Aug-15
Jul-15
Jun-15
May-15
Apr-15
Mar-15
Feb-15
Jan-15
Dec-14
Nov-14
Oct-14
Sep-14
Aug-14
Jul-14

Jun-16
May-16
Apr-16
Mar-16
Feb-16
Jan-16
Dec-15
Nov-15
Oct-15
Sep-15
Aug-15
Jul-15
Jun-15
May-15
Apr-15
Mar-15
Feb-15
Jan-15
Dec-14
Nov-14
Oct-14
Sep-14
Aug-14
Jul-14
On Street Peak Occupancy

Four-hour peak period is


defined as the top four
busiest hours of the day.
These hours are not
often coincidental and
can vary depending on
contributing factors. Onstreet parking
occupancy is surveyed
once a quarter in 3
central city parking zone
precincts:
Shortland/High Street,
Karangahape Road and
Wynyard Quarter.

AT off-street peak occupancy %

On street peak occupancy %

100%

AT Off-Street Peak Occupancy

AT off-street car parks


monitored are those
at Civic, Downtown
and Victoria Car
Parking Buildings.

Page 23
Table of Contents

1. Summary of indicators
1.1 SOI performance measures
1.2 DIA mandatory performance measures
1.3 AT Metro patronage breakdown

2. Key monthly indicators by Strategic Theme


2.1 Prioritise rapid, high frequency public transport
2.2 Transform and elevate customer focus and experience
2.3 Build network optimisation and resilience
2.4 Ensure a sustainable funding model

2.5 Develop creative, adaptive, innovative implementation

3. DIA mandatory measures


4. AT monthly activity report
4.1 Public transport
4.2 Road operations and maintenance
4.3 Customer response

Page 24
3. DIA mandatory measures

The July 2015 12 month Deaths


and Serious Injuries (DSI) rolling
total of 454 is 15% higher than
the target trajectory and 13%
higher than the period ending
July 2014. Local road deaths
have increased by 20% between
July 2014 and July 2015 (from 30
to 36), and serious injuries have
increased by 13% (from 371 to
418).

90%
85%
80%
75%

Jun-16

SOI Target (85%)

May-16

Apr-16

Mar-16

Feb-16

Jan-16

Dec-15

Nov-15

Oct-15

Sep-15

Actual

This data relates to jobs


dispatched to our
maintenance contractors
by the call centre. It
does not include
escalations or queries
sent to the AT area
engineer to resolve and
then dispatch to the
contractor. This data will
become available when
CRM15 allows for
queuing and the
measuring of individual
response times in light of
the organisation's 10 day
customer response
service level.

3.4 Road maintenance standards (ride quality) as measured by smooth travel


exposure (STE) for all rural roads
100%

95%
90%

Data for this measure is


collected on an annual
basis through a network
condition survey.

85%
80%
75%

Data for this measure


is collected on an
annual basis through
a network condition
survey.

85%
80%
75%
70%

2016/18

2016/17

Actual Rural

2015/16

SOI Target - Urban

90%

2014/15

2016/18

2016/17

2015/16

2014/15

2013/14

Actual Urban

95%

2013/14

70%

The 2015/16 result will


be available in the
March 2016 indicators
report.

Road Maintenance Standards %

100%
Road Maintenance Standards %

95%

Aug-15

3.3 Road maintenance standards (ride quality) as measured by smooth travel exposure
(STE) for all urban roads

100%

Jul-15

12mths to Jun16
12mths to May16
12mths to Apr16
12mths to Mar16
12mths to Feb16
12mths to Jan16
12mths to Dec15
12mths to Nov15
12mths to Oct15
12mths to Sep15
12mths to Aug15
12mths to Jul15
12mths to Jun15
12mths to May15
12mths to Apr15
12mths to Mar15
12mths to Feb15
12mths to Jan15

2014

2013

2012

2011

Serious Injuries
Deaths
Monthly trajectory to meet SOI Target (reduce by at least 9)

Please note that there is a two


month time lag for local road
serious injuries information and
that monthly road deaths and
serious injury numbers can vary
over time due to Police
investigation outcomes and
reporting timelines.

3.2 Percentage of customer service requests relating to roads and footpaths which
receive a response within specified time frames
% of requests that received response
within specified timeframe

500
450
400
350
300
250
200
150
100
50
0

2010

Number of deaths and serious injuries

3.1 Change from the previous financial year in the number of fatalities and serious injury
crashes on the local road network, expressed as a number

SOI Target - Rural

The 2015/16 result will


be available in the
March 2016 indicators
report.

Page 25
3. DIA mandatory measures

9%

80

8%

70

7%

60

6%

50

5%

40

4%

30

3%

20

2%

10

1%

0%

Data for this measure


is collected on an
annual basis through
a network condition
survey.

97%
96%
95%

94%
93%
92%
91%
90%

Footpaths in acceptable condition

2018/19

Cumulative forecast to reach SOI target (8%)

98%

2016/17

Proportion of sealed local roads that have been resurfaced / rehabilitated

The majority of AT's


resurfacing takes place
during the October to March
period.

99%

2015/16

Monthly forecast to reach SOI target

Delivery is currently ahead


of AT's projections.
However, year end
performance is expected to
be inline with the 12 month
SOI target.

100%

2014/15

Length of local roads resurfaced or rehabilitated each month

In September, 38.6kms of
the local road network was
resurfaced / rehabilitated.
This means 0.8% of the
network has been
resurfaced / rehabilitated
across the July - September
period.

3.6 Percentage of footpaths in acceptable condition

2013/14

Jun-16

May-16

Apr-16

Mar-16

Feb-16

Jan-16

Dec-15

Nov-15

Oct-15

Sep-15

Aug-15

Cumulative proportion of sealed local


roads that have been resurfaced /
rehabilitated (lines)

90

Jul-15

Length of resurfacing / rehabilitation


completed each month (bars)

3.5 Percentage of the sealed local road network that is resurfaced / rehabilitated each year

SOI Target (99%)

The 2015/16 result will


be available in the
March 2016 indicators
report.

Page 26
Table of Contents

1. Summary of indicators
1.1 SOI performance measures
1.2 DIA mandatory performance measures

1.3 AT Metro patronage breakdown

2. Key monthly indicators by Strategic Theme


2.1 Prioritise rapid, high frequency public transport
2.2 Transform and elevate customer focus and experience
2.3 Build network optimisation and resilience

2.4 Ensure a sustainable funding model


2.5 Develop creative, adaptive, innovative implementation

3. DIA mandatory measures


4. AT monthly activity report
4.1 Public transport
4.2 Road operations and maintenance
4.3 Customer response

Page 27
4.1 AT monthly activity report public transport
4.1.1 Rail business day average boardings

4.1.2 Bus business day average boardings


300,000

60,000
50,000

Business day boardings


on the rail network
averaged 51,047 in the
12 months to September
2015.

40,000
30,000
20,000
10,000

Jun-16
May-16
Apr-16
Mar-16
Feb-16
Jan-16
Dec-15
Nov-15
Oct-15
Sep-15
Aug-15
Jul-15
Jun-15
May-15
Apr-15
Mar-15
Feb-15
Jan-15
Dec-14
Nov-14
Oct-14
Sep-14
Aug-14
Jul-14
12 Month Rolling Average

4.1.3 Percentage of trips using AT HOP


90%
80%
70%
60%

The proportion of all


trips utilising AT HOP
was 73.8% in
September 2015 (Rail
79.5%, Bus 75.9%,
Ferry 27.3%); down from
73.9% in August 2015.

40%
30%
20%
10%
0%

Jun-16
May-16
Apr-16
Mar-16
Feb-16
Jan-16
Dec-15
Nov-15
Oct-15
Sep-15
Aug-15
Jul-15
Jun-15
May-15
Apr-15
Mar-15
Feb-15
Jan-15
Dec-14
Nov-14
Oct-14
Sep-14
Aug-14
Jul-14
Total

Bus

Rail

Ferry

Business day
boardings on the bus
network averaged
206,261 in the 12
months to September
2015.

200,000
150,000

100,000
50,000
0

12 Month Rolling Average

Monthly result

50%

250,000

Jun-16
May-16
Apr-16
Mar-16
Feb-16
Jan-16
Dec-15
Nov-15
Oct-15
Sep-15
Aug-15
Jul-15
Jun-15
May-15
Apr-15
Mar-15
Feb-15
Jan-15
Dec-14
Nov-14
Oct-14
Sep-14
Aug-14
Jul-14

This represents a 19%


increase on the
September 2014 figure.

Business day boardings

Business day boardings

70,000

Monthly result

This represents a 5%
increase on the
September 2014
figure.

Page 28
4.1 AT monthly activity report public transport
4.1.5 Rail service performance

4.1.6 Rail punctuality (based on arrival at final destination)


100%

Punctuality in this
figure is based the
percentage of rail
services that arrive
within 5 minutes of
schedule at their final
destination.

95%
90%
85%
80%
75%
70%
65%
60%

May-16

Mar-16

Jan-16

Nov-15

Sep-15

Jul-15

May-15

Mar-15

Jan-15

Nov-14

Sep-14

Jul-14

May-14

Mar-14

Jan-14

Nov-13

Sep-13

Jul-13

Rail Punctuality Actual

12 Month Rolling Average

Using this measure,


rail service punctuality
in September 2015
was 94.9%, compared
to 84.1% in the 12
months to September
2015.

4.1.7 Rail service delivery (based on arrival at final destination)


100%
99%
98%
97%
96%
95%
94%
93%
92%
91%
90%

This measure is
based on the
percentage of rail
services that arrive at
their final destination.

May-16

Mar-16

Jan-16

Nov-15

12 Month Rolling Average

Sep-15

Jul-15

May-15

Mar-15

Jan-15

Nov-14

Sep-14

Jul-14

May-14

Mar-14

Jan-14

Nov-13

Sep-13

Jul-13

Rail Service Delivery Actual

Rail service delivery in


September 2015 was
99.0%, compared to
96.3% in the 12
months to September
2015.

Page 29
4.2 AT monthly activity report road operations and maintenance

350

100%

300
80%

250
200

60%

150

40%

100
20%

50
0

0%

Single trip, multi travel and continuous renewal permits processed within 3 days

The target KPI is 80%.


All (100%) of the 200 permit
applications were
processed by the
nominated travel start date.

New continuous and area permits processed within 5 days

4.2.3 High productivity motor vehicle permits processed

500
450

NZTA are responsible for


approving HPMV permits,
however they seek input from AT
for the portion of travel on the AT
network.
There were 132 HPMV permit
applications processed by NZTA
in September and 125 of them
were approved, 4 were declined
and 3 were cancelled or
withdrawn. The average number
of days taken by NZTA and AT
combined to process the HPMV
permits this month was 5.28 days
(the combined KPI target is 10
days). The average AT time was
1.2 days - this is significantly less
than the AT target time frame of
6 days.

400
350
300
250
200
150
100
50
0

Jun-16
May-16
Apr-16
Mar-16
Feb-16
Jan-16
Dec-15
Nov-15
Oct-15
Sep-15
Aug-15
Jul-15
Jun-15
May-15
Apr-15
Mar-15
Feb-15
Jan-15
Dec-14
Nov-14
Oct-14
Sep-14
Aug-14
Jul-14
Number of permits processed
Average number of days

Number of permits in progress

An unexpectedly high number of


HPMV permits were received by
NZTA in the last week of August
and September - creating the
high number of permits in
progress at the end of each
month.

1750

100%
90%

1500

80%

1250

70%

1000

60%
50%

750

40%

500

30%
20%

250

10%

0%

Jun-16
May-16
Apr-16
Mar-16
Feb-16
Jan-16
Dec-15
Nov-15
Oct-15
Sep-15
Aug-15
Jul-15
Jun-15
May-15
Apr-15
Mar-15
Feb-15
Jan-15
Dec-14
Nov-14
Oct-14
Sep-14
Aug-14
Jul-14

Jun-16
May-16
Apr-16
Mar-16
Feb-16
Jan-16
Dec-15
Nov-15
Oct-15
Sep-15
Aug-15
Jul-15
Jun-15
May-15
Apr-15
Mar-15
Feb-15
Jan-15
Dec-14
Nov-14
Oct-14
Sep-14
Aug-14
Jul-14
Number of permits processed

There were 200 overweight


permit applications
processed in September.
Of the 200 permit
applications, 139 (69.5%)
were processed within the
target times (within 3 days
for single trip, multi travel
and continuous renewal
permits; within 5 days for
new continuous and area
permits).

Corridor Access Requests (CARs) approved


CARs approved within 15 days

Percentage approved witih tineframes

120%

Number of corridor access request


applications approved

Number of permits processed

400

4.2.2 Number of corridor access request applications


Percentage processed within timeframes

4.2.1 Overweight permits processed

There were 1,320


Corridor Access Request
(CAR) applications
approved during the
period compared with
1,466 in September
2014, a drop of 10%.
85.5% were approved
within 5 working days
and 94.5% within 15
working days against
targets of 80% and 95%
respectively.

Page 30
4.3 AT monthly activity report customer response
4.3.1 Website visits

4.3.2 Call centre incoming calls and service levels

1,400

There was a 5%
decrease in visits to the
Auckland Transport
website in September
2015 (compared to
August 2015).

1,200
1,000
800
600
400
200

100%

100,000

80%

80,000

60%

60,000
40%

40,000

20%

20,000
0

0%

Jun-16
May-16
Apr-16
Mar-16
Feb-16
Jan-16
Dec-15
Nov-15
Oct-15
Sep-15
Aug-15
Jul-15
Jun-15
May-15
Apr-15
Mar-15
Feb-15
Jan-15
Dec-14
Nov-14
Oct-14
Sep-14
Aug-14
Jul-14

Jun-16
May-16
Apr-16
Mar-16
Feb-16
Jan-16
Dec-15
Nov-15
Oct-15
Sep-15
Aug-15
Jul-15
Jun-15
May-15
Apr-15
Mar-15
Feb-15
Jan-15
Dec-14
Nov-14
Oct-14
Sep-14
Aug-14
Jul-14

The number of mobile


app sessions decreased
by 6% September 2015
(compared to August
2015).

120,000

Number of calls

Website visits (Thousands)

1,600

HOP call volumes


AC (AT related) call volumes - 24 hours
AT Metro call volumes
AT Metro service level
AC (AT-related) service level
HOP service level

AT Metro Call Centre


Call volumes at the Public
Transport call centre
decreased 2% compared to
the previous month and
decreased by 17% compared
to the same period last year.
The public transport call
centre service level increased
2% compared to last month
(increasing from 88% to
90%).
AT Hop
AT Hop calls decreased 0.1%
compared to last month. The
service level decreased 1%.
Auckland Council (ATrelated calls) 24 Hours
There was a 1% increase in
call volumes and a 11%
increase in the service level
compared to the previous
month.
AT service level is that 80% of
calls are answered within 20
seconds.

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