TORE A.

BONANNO, PMP
Scottsdale, AZ 85251602-366-5746 Tore317@gmail.com

PROJECT MANAGEMENT PROFESSIONAL, PMI Certified

Innovative & Motivated User Experience Architect, Solutions Developer, & Support Leader

Results-oriented project management professional with more than 20 years of experience improving performance and
increasing profits by developing and implementing technical solutions. Successful record of managing projects for IT
departments and infrastructure companies. Design software programs, troubleshoot hardware, create networks, respond to
emergencies, and lead technical teams to position businesses for scalability and success. Superior ability to effectively design,
implement, and support data networks, telecommunication systems, and all types of information transportation systems.
Passionate about technical problem solving and process improvement.

CORE COMPETENCIES

PMI Certified
Network Development
Network Administration
Structured Cabling Installations
Hardware/ Software Migrations
Project Tracking & Reporting

VoIP Systems
IT Infrastructure Development
Project Management
Telecommunications
Infrastructure Engineering
Client Management
Network Improvement

Team Management
Infrastructure Upgrades
Budgeting & Cost Analysis
Database Management
Proposal Development
Requirements Analyses
Operations Analysis

PROFESSIONAL EXPERIENCE
DHL Global IT Services, Tempe, AZ, 2014 - 2015
IT Infrastructure Project Manager (contract)
Managed deployment of WS2012 servers to 75+ locations throughout the United States and Canada as part of the Altiris
Repository Deployment. Coordinated efforts with HP and engineers to set-up, install and configure new servers Managed DHL
IT Services technician tasked with procuring, installing, configuring, and putting servers into production. Used DHL PMO
software and tool via Global Service Now. Lead Scrum meetings, schedule host and manage status meetings, reporting to
stakeholders in other business units. Collaborate with vendors including HP, Dell, Brady, T-Systems, and TIE National.
Coordinate daily with IT Services, in Prague, to manage build and release to production of new servers and applications.
Manage budgets, plan resources, review material and labor charges, and track and schedule all projects.
DHL Global Forwarding, Tempe, AZ, 2011 - 2014
IT Project Manager (contract)
Led and managed large scale, complex IT infrastructure projects. Developed and communicated project plans, schedules, and
budgets for multiple facility relocations and site consolidations. Designed and implemented asset management systems,
including hardware acquisitions for new employees, a break-fix-replacement program, and termination/ disposal processes.
Reduced network traffic 20% by installing local servicers which eliminated need to purchase additional expensive
network bandwidth
Streamlined approval and request processes by uploading all documents to Sharepoint for online access
Collaborated with Dell to customize and improve turnaround for Dell warranty and Now warranty repairs for laptops,
monitors, and desktop computers, improving the repair process by cutting downtime for required parts
Planned, facilitated, and oversaw Windows XP to Windows 7 migration for 400+ systems throughout the North and
South America at over 70 locations
Recognized as employee of the month in August 2014, for successful project completion
TL Project Management, Phoenix, AZ, 2010 - 2011
Senior Project Manager (Contract)
Collaborated with client to provide project management for Technology Providers Inc., Beetle Communications, TLC Trucking
Phoenix, and Clean Media A/V. Executed infrastructure upgrades for USPS Gilbert Arizona and Grand Canyon University by
effectively managing estimation process, scope creation, budget tracking, scheduling, and logistical planning to deliver ontime, on-budget completion.
Successfully completed projects for Freeport McMoran Gold and Copper Headquarters for relocation, service
provisioning, and redundant fiber planning and implementation
Managed Choice Hotels Headquarters Information Transportation Systems installation

TORE A. BONANNO, PAGE 2

PROFESSIONAL EXPERIENCE, CONTINUED
Netsian Technologies Group, Tempe, AZ, 2008 - 2010
Project Manager
Led large customer account projects for low-voltage structured cabling installations. Installed various types of special systems
infrastructure including voice, data, VoIP, A/V, and security systems. Managed all aspects of budget, schedule, scope, and
labor-resource planning.
Successfully implemented cabling installations for Dial Headquarters, ASU Barrett Honors College, Covance, and
Healthsouth
APS Energy Services, Phoenix, AZ, 2006 - 2008
Construction Project Manager
Coordinated construction and project development efforts; managed communications between auditing and construction
teams, overseeing scope planning, definition, verification and change control. Efficiently managed on-site subcontractors by
closely tracking and controlling job costs and schedules.
Compel Corp., Phoenix, AZ, 1998 - 2006
Business Manager | Telecommunications Project Manager
Supervised installation of new phone switch and data networking equipment and managed installations of numerous VoIP
systems, Alcatel-Lucent products, Avaya systems (S8700 MultiVantage), and the Alcatel Crystal Media Gateway. Oversaw
design, implementation, and profits and losses on over 200 design build structured cabling projects including data center and
network operations center build-outs.
Telecommunications clients included Phoenix Indian Medical Center, American Founders Life, Denver Water, P.F.
Changs, Ace Asphalt, Star HRG Mega Life and Health, and Indian Health Services
Build-out clients included Charles Schwab, KnowledgeNet, Qwest, Blue Cross Blue Shield, Health International,
Wireless Retail
Arizona Public Service, Phoenix, AZ, 1995 1997
Monitoring and Evaluations Marketing Programs Manager
Collected, compiled, and presented energy use data for Arizona Public Services twelve main market segments.
Managed $1.3M marketing data acquisition project Market segment energy usage charts were delveloped with this
data that were used by Marketing and Sales as the templates for energy use in each of the most popular segments.

Additional professional experience as Manager of Technical Services and Installations for Viacom/ Educational
Management Group and Marketing Specialist, Product Introductions Specialist, Evangelism/Developer Support
Services for Apple Computer, Inc.

EDUCATION/ AFFILIATIONS/ TECHNICAL SKILLS

Master of Business Administration: Business Administration, San Jose State University, San Jose, CA
Bachelor of Science: Business Administration, University of Arizona, Tucson, AZ
Project Management Professional (PMP): Project Management Institute, Newtown Square, PA
Member: Association of Information Technology Professionals & The Information Technology Society
Technical Skills: Troubleshooting, Certified Residential and MFH-2 SBCA Installer, Phone Switch, VoIP Systems, Network
Design and Implementation using Alcatel, Avaya, Cisco, 3Com, NEC, Proxim, AVST, Seneca, and Xtend E911