MUHAMMAD USMAN KHAN

Personal Information
Name MUHAMMAD USMAN KHAN
Father’s Name Sarwat Saeed
National ID Card Number 42201-6472390-9
Date of birth 11/1/1984
R-72 Kh-e-Rizwan Phase 7 D.H.A
Postal Address
Karachi
Day Time Phone +92321-2674033
Evening Phone
Mobile +92321-2674033
Email khan.usmank@gmail.com

Objective
I am actively seeking an opportunity in a demanding, fast-paced multi-task Organization.
Strengths
A commercially minded B2B Personnel with proven business judgement; strong strategic capability, leadership
and general management experience. A track record of managing departments and multi functional teams.
Driven by challenge, excellent interpersonal and communications skills provide the ability to operate effectively
at all levels and across all disciplines.

Experience

Position Company From To

Manager Customer Services Agility Logistics Pvt Ltd (Head Office),
October, 2009 Till Date
- ATT Karachi, Pakistan

• Leading & supervising a team of customer services & reporting staff for Maersk Line projects;
• Communicating courteously with customers by telephone, email, letter and face to face;
• Investigating and solving customers' problems, which may be complex or long-standing problems that
have been passed on by customer service assistants;
• Keeping accurate records of discussions or correspondence with customers;
• Analyzing statistics or other data to determine the level of customer service an organization is providing;
• Producing written information for customers, often involving use of computer packages/software;
• Writing reports analyzing the customer service that our organization provides;
• Developing feedback or complaints procedures for customers to use;
• Developing customer service procedures, policies and standards for our organization or department;
• Meeting with Product Head to discuss possible improvements in customer services;
• Being involved in staff recruitment and appraisals;
• Training staff to deliver a high standard of customer services;
• Achieving Company’s Goal;
• Manage front end operations effectively;
• Help solve problems that affect the service, efficiency, and productivity of the front end.
 Catwalk Event Management &
PR & Marketing Manager September, 2008 August, 2009
Productions, Karachi, Pakistan

• Strategic marketing planning, cross functional project management, advertising and direct marketing,
CRM, database management, branding.
• Send out press releases for events, exhibitions, workshops & meetings
• Update PR contacts database
• Maintain PR books for the events
• Handling media & press at the day of the event
• Attends and participates in company’s administrative meetings
• Reports on PR-related topics at monthly administrative meetings
• Ideally, works to increase PR contacts and creates promotional materials to increase the STC
visibility with the target audience

McDonalds Restaurant Pvt Ltd, London,

Assistant Store Manager August, 2005 August, 2008
United Kingdom

• Production of management reports,

• To assist in staff supervision and development, allocating duties and ensuring that these are carried out
at all times,
• To deputize for the Store Manager in his/her absence,
• Ensure compliance with all Health and Safety at Work and Environmental Health regulations
• Ensuring that all promotions and pricing policies are effectively implemented and current
• Maintain stock levels and mix as agreed with Directors and ensure out of stocks are kept to a minimum
• Entry and maintenance of data onto company systems,
• To assist in controlling and managing all aspects of the day-to-day Store operation

Education

Degree Institution Year Grade/GPA

Masters In International London South Bank University,
July, 2008 Pass
Management London, United Kingdom
International Management, Intl Marketing, Intl Human Resource, Financial Reporting, Project Management, Culture &
Communication
Diploma In Business CIAT, London, London, United
August, 2006 3.2
Administration Kingdom
Business, Accounting, Commerce, Economics
Acca (Part Qualified) Acca, London, United Kingdom August, 2006 Pass
Accounting, Business Law & Taxation, Cost Accounting
GCSE A’ levels The Avicenna School, Karachi August 2002 Pass
Accounting, Business Management, English, Mathematics.
Beacon House School System,
GCSE O’ levels August 2000 Pass
Karachi
Accounting, Commerce, Mathematics, Additional Mathematics, Business Studies, English, Urdu.
Affiliation/Role Organization From To
Association of Chartered
Affiliation (0871504) Certified Accountant, London, August, 2002 August, 2012
United Kingdom
Reference Company Phone Email Reference Type
Nasreen Bokutz – Catwalk
021-5348680-2 nasreen.bokutz@gmail.com Professional
Creative Director Productions
McDonalds
Fraser Simpson – Restaurant Ltd,
+447946037353 fas1679@hotmail.co.uk Professional
Area Manager London, United
Kingdom
London South
James Pang –
Bank University,
Student +44207-8157756 pangj@lsbu.ac.uk Educational
London, United
Administrator
Kingdom
Languages

Language Proficiency
English Fluent - Full Knowledge
Punjabi Fluent - Full Knowledge
Urdu Fluent - Full Knowledge