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Workload, page 1
Last amended: 22 August 2007
WORKLOAD
Training objectives:
Pre-plan, anticipating too high or too low workload, taking corrective actions to
prevent their development.
2.
Use delegation to correct too high workload and too low workload.
3.
4.
Manage the total workload (including that of the pilot where relevant).
5.
6.
Where relevant, reduce the pilots high workload by all means available.
7.
Support the team leader in maintaining a reasonable workload, especially if the team
member tends to deviate towards high or too low workload.
2.
Workload, page 2
Last amended: 22 August 2007
3.
4.
5.
Encourage delegation and assist the team leader at the start during delegation.
6.
When appropriate, delegate to other people correctly, but not lose responsibility for
important tasks normally under his/her control.
2.
3.
When appropriate, delegate to other officers correctly, but not lose responsibility for
important tasks normally under his/her control.
Workload formula:
Tasks
Task value
*
Time
Workload, page 3
Last amended: 22 August 2007
Pre-planning:
Expected tasks:
Unexpected tasks:
Resources:
People skills:
Passage planning
Loading &
unloading
Supplies
Crew scheduling
Maintenance
Bad weather
Technical
malfunctions
Orders to deviate
Strikes
Suspended
pilotage
?????
Time
Financial
Manpower
Experience
Technical
skills
Attitude
Workload, page 4
Last amended: 22 August 2007
Management support
New technology
Company standing orders
Voyage planning
Briefings
Checklists
Training
Experience
Defining procedures
What if he
makes a mistake?
Quality:
Time:
Comfort:
True - it takes time to learn a new job. But you had to learn.
By the time I showed him I could have done it twice.
But with practise you'll also get to like the job of delegation.
Workload, page 5
Last amended: 22 August 2007
Risk:
Power:
Sometimes you need to let people make mistakes. Mistakes are not usually
critical.
You will actually increase your control because you can get more done in
the same time.
Delegation Checklist
Which tasks?
Start
To whom?
During
How?
Workload, page 6
Last amended: 22 August 2007
2.
3.
Do you have weekly planning meetings? If yes, which agenda items are there?
4.
5.
6.
Everyone agrees that delegation is a good idea, but few people do it and even fewer
people do it well. Why is that?