AGENDA ITEM NO.

Agenda Report
Attachments:
1. Proposed Route Changes
2. Maps of Proposed
Changes
3. Title VI Assessment
Analysis
DATE:

SUBJECT:

Voting Requirements:
Majority

October 20, 2015

Approval of Final Recommendations for March 2016 Service Changes

RECOMMENDATION
Approval of a resolution authorizing the President/Executive Director or his designee to implement
service changes on March 14, 2016.
FINANCIAL CONSIDERATIONS
.

The recommended modifications to the approved 2016 service levels are included in the
Maintenance and Transportation departments' FY 2016 operating budgets.

Sufficient funding for these FY 2016 service modifications is in the FY 2016 Operating Budget
and the operating expense line item of the FY 2016 Twenty-Year Financial Plan.

The proposed service improvements and reductions have no net impact on the DART operating
budget. The recommended modifications are intended to reallocate existing operating resources in
a manner that will serve more riders.

BUSINESS PURPOSE
.

This resolution will help DART achieve the Board Strategic Priority 1: Continually improve
service and safety experiences and perceptions for customers and the public; and Priority 4:
Expand DART's transportation system to serve cities inside and outside the current service area;
and Priority 6: Innovate to improve levels of service, business processes and funding.

On August 11, 2015 (Resolution No. 150073), the Board of Directors approved a call for public
hearing on the March 2016 service modifications.

Five community meetings, including a Saturday meeting at DART, were conducted throughout
the DART Service Area to allow comment and discussion on the proposed changes. A sixth
meeting in Glenn Heights was cancelled. There were approximately 30 total meeting attendees.
DART received over 50 comment cards (via mail and electronically) associated with service
change issues.

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A Public Hearing on the proposed changes was conducted on September 22, 2015, with five
speakers offering comments on the proposed changes.

In response to feedback received during the meetings, staff carefully reviewed and analyzed
comments stated by customers during the public meeting process and via comment cards.

An analysis of the customer feedback is included in Attachment 1. In response to comments

received, the proposed alignment of Route 385 has been modified north of Rowlett Station to
maintain uninterrupted service to all bus stops that are currently served by Route 887.

The proposed service changes affect routes in Addison, Carrollton, Dallas, Farmers Branch,
Garland, Glenn Heights, Irving, Richardson, and Rowlett.

The proposed March 2016 Service Changes include two route eliminations, service reductions to
six lower-performing routes, elimination of specific trips on two other routes, service
improvements to eight higher-performing routes (4 weekend and off-peak service span, 2 off-peak
frequency, 2 both), three route extensions, elimination of one DART-on-Call zone, and extended
hours for another DART-on-Call zone.

The recommendations include additional service for the Glenn Heights On Call Zone. Staff
continues to discuss service options with Glenn Heights, including requests for additional
fixed-route service.

The proposed service changes would be implemented on March 14, 2016.

The net financial impact of these proposed changes on DART's annual operating budget is
cost-neutral in terms of the costs associated with hours and miles of revenue vehicles. There is no
net increase to the number of peak vehicles required.

Recommended Bus Changes:

.
.

Details on the proposed changes are described in Attachment 1. Maps for affected routes are
included in Attachment 2. Also included is the Title VI Assessment report outlining the disparate
impact and analysis of the recommended changes shown as Attachment 3.

Routes with alignment changes include: 26, 385, and 887.

Routes with changes in service frequency and/or hours include: 49, 60 (specific trips only),
361, 401, 463, 486 (specific trips only), 488, 500, 507, 510, 526, 527, 529, 531, and 533.
Routes that would be discontinued include: 234 and 503.

LEGAL CONSIDERATIONS
Section 452.115 of the Texas Transportation Code requires DART to hold a public hearing on service
changes involving 25 percent or more of the number of transit route miles of a transit route; or 25
percent or more of the transit revenue miles of a transit route, computed daily, for the day of the week
for which the change is made; or the establishment of a new route.

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MARCH 2016 ROUTE DETAILS

ATTACHMENT 1
MARCH 2016 2012 SERVICE CHANGES
Final Recommendations for Route and Schedule Modifications

Update Since Preliminary Proposals

Since preliminary proposals for the March 2016 service changes were released for public
discussion and feedback, DART has received a significant volume of comments on the changes
during the public comment period. 30 attendees visited one of the five pre-proposal public
meetings held in different parts of the community (one meeting in Glenn Heights was cancelled).
Approximately 100 written comments were received by mail, e-mail, or through the DART web
site, of which approximately half were directly related to the proposals many involved other
routes and services. Finally, five spoke at the Public Hearing on September 22nd to conclude the
public input process.
To the extent possible, comments not related to the proposed changes will be reviewed and
considered for future service changes. We anticipate that the next service change will occur as
early August 2016, and the process for that change will begin before the end of the calendar year.
Service Planning & Scheduling staff has reviewed all of the comments received on the proposed
changes. A large number of the comments were focused on a few of the changes, particularly,
the elimination of Route 234, and supportive comments related to the proposed frequency and
span improvements and route extensions.
Of those who spoke with staff in opposition to the route eliminations, most will have alternative
DART services available (507, Orange line) or other resources that will make it possible for
them to continue to use the DART network (APT, second vehicle). There were also several
customers who misunderstood the proposals to eliminate specific trips on Route 60 and 486; they
do not use the portion of the routes that would be affected, and would not experience negative
impacts.
With these comments, we have reviewed each of the original proposals, and this revised
document keeps nearly all of the proposed changes in their original form. Based on public
comments, staff modified the proposed alignment of Route 385 north of Rowlett Station to
maintain uninterrupted service to all bus stops that are currently served by Route 887.
The package of final recommendations is still cost-neutral, with no net impact on the DART
Operating or Capital Budgets.
Details on the proposed changes follow. Maps are included in Attachment 2.
Overview
The proposed March 2016 Service Changes are characterized by three themes: (1) addressing
unproductive services; (2) improving frequency, capacity, and service span on highly productive

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MARCH 2016 ROUTE DETAILS

services to build ridership; and (3) improving on-time performance. The goal is to use DART
resources in a more effective manner to attract more customers to our transit system. It is
intended to improve ridership and build a more productive bus system in a manner that would
also support increased ridership on the rail network.
Generally, March 2016 service changes fall into one of seven key categories:

Weekend service span improvements on routes or route segments that do not currently
have 7-day service;
Frequency improvements, primarily during off-peak time periods, of stronger-performing
routes;
Extensions to existing bus routes to expand service coverage and serve new destinations;
Route eliminations;
Reductions to frequency and operating span of weaker-performing routes;
Discontinuation of specific trips that are no longer needed; and
Adjustements to DART-on-Call zones and operating hours

An introduction to each of these categories follows.

Weekend Service Span Improvements: These changes will allow customers of some of our
transit systems strongest performing routes to have the same travel options on weekends as they
currently have on weekdays. Many of the impacted customers currently have no seven-day
services within walking distance of their residences or destinations.
361- Add Sunday service on approximately the same schedule as Saturday.
401- Extend Saturday and Sunday trips from North Lake College Station to Downtown Irving
with no changes in span or frequency.
463- Extend Sunday trips from Spring Valley Station to Downtown Garland with no changes in
span or frequency.
488- Add Sunday service to the entire route from approximately 6:00 a.m. to 9:00 p.m. with trips
every 60 minutes.
531- Add Sunday service from approximately 6:00 a.m. to 8:00 p.m. with trips approximately
every 40 minutes.
531- Add Sunday service on approximately the same schedule as Saturday.
Off-Peak Frequency Improvements: These improvements focus on several routes for which the
off-peak trips are even more heavily utilized than the peak period trips. On some of the routes,
heavy loads have resulted in on-time performance issues.

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MARCH 2016 ROUTE DETAILS

49- Modify weekday frequency from every 30 minutes (peak)/ every 60 minutes (base and
weekends) to every 30 minutes until approximately 8:00 p.m. every day (and every 60 minutes in
late evening).
463- Modify frequency from every 60 minutes to every 40-45 minutes during the midday base
period on weekdays.
527- Modify frequency from every 30 minutes (peak)/ every 60 minutes (base and weekends) to
every 30 minutes (peak)/ every 40 minutes (base, weekends, and evenings).
549- Modify frequency from every 60 minutes to every 30 minutes during the midday base
period on weekdays.
Route Extensions: These route extensions are designed to expand service coverage to areas
where it is needed.
The following three bus routes would be modified as a result of these route extensions:
26- Modify route; discontinue service along Lagow from Robert L. Parrish and Spring. Add
one-way service along R.L. Parrish from Lagow to Scyene, along Scyene from R.L. Parrish to
Elsie Faye Heggins (with terminal at Hatcher Station), and along Elsie Faye Heggins from
Scyene to Lagow. Existing one-way route segments will become two-way segments on Elsie
Faye Heggins between Lagow and Troy, on Troy between Elsie Faye Heggins and Spring, and
on Spring between Troy and Lagow. No change to service frequency or operating span. This
extension is designed to serve the Hatcher rail station and the adjacent Parkland medical clinic.
385- Modify route; add service on Roan between Waterhouse and Rowlett Rd, on Rowlett Rd
between Roan and Melcer, on Melcer between Rowlett Rd and Rowlett Station, on Martin
between Rowlett Station and Lakeview, on Lakeview between Martin and Dexham, and on
Dexham between Lakeview and Brookline. No change to service frequency or operating span.
This extension is designed to provide new travel options between Rowlett and Garland, and to
serve the Rowlett Road corridor.
887- Modify route; discontinue service on Amesbury between Lakeview and Munich, on Munich
between Amesbury and Richmond, and on Richmond between Munich and Lakeview. Add
service on Lakeview from Amesbury to Heritage Parkway, on Heritage Parkway from Lakeview
to Scenic Drive, and on Scenic Drive from Heritage to Lakeview. This extension is designed to
serve Lake Pointe Medical Center. During hours when 385 operates, discontinue service on
Lakeview between Martin and Dexham, and on Dexham between Lakeview and Brookline.
During hours when the 385 does not operate, service frequency will be modified from every 40
minutes to every 60 minutes.
Route Discontinuations: The routes proposed for discontinuation do not come close to meeting
Board-approved performance standards. They are heavily subsidized and underutilized, and are
trending downward rather than upward. Transportation alternatives are available to nearly all
locations served.

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MARCH 2016 ROUTE DETAILS

234 Discontinue route. Orange Line LRT, local bus routes in Irving, and the Las Colinas PRT
system will offer alternate services.
503 Discontinue route. Orange Line LRT, local bus routes in Irving, and the Las Colinas PRT
system will offer alternate services.
Frequency and Span Reductions: These service reductions are targeted to specific routes and
off-peak time periods for which ridership is especially low.
500- Modify service span to eliminate early morning and late evening service as follows:
Weekdays before 5:30 a.m. and after 9:30 p.m.; Saturdays before 6:00 a.m. and after 9:30 p.m.;
and Sundays before 7:00 a.m. and after 8:00 p.m. Modify service frequency from every 30
minutes (peak)/ every 40 minutes (base, evenings, and weekends) to every 30 minutes (peak)/
every 60 minutes (base, evenings, and weekends). Trip times may be adjusted.
507- Modify service span eliminate weekday service after 9:30 p.m. Trip times may be adjusted.
510- Modify service span eliminate weekday service after 9:30 p.m. Trip times may be adjusted.
526- Modify service frequency from every 30 minutes (peak)/ every 40 minutes (base, evenings,
and weekends) to every 30 minutes (peak)/ every 60 minutes (base, evenings, and weekends).
Trip times may be adjusted.
529- Modify service frequency from every 30 minutes (peak)/ every 40 minutes (base, evenings,
and weekends) to every 30 minutes (peak)/ every 60 minutes (base, evenings, and weekends).
Trip times may be adjusted.
533- Modify service span eliminate weekday service after 7:00 p.m. Trip times may be adjusted.
Elimination of Specific Trips: The specific trips that are proposed for elimination were
originally implemented for reasons that are no longer applicable, or will no longer be applicable
with the proposed service improvements. These trip eliminations will not leave any passengers
without service for any time period.
The following two bus routes would be modified as a result of the elimination of these specific
trips:
60- Modify route; discontinue service along La Vista between East Grand and East Grand
Access Road. The discontinued segment is only served by the seven (7) morning trips and eight
(8) afternoon trips that are being eliminated. Modify peak direction frequency from every 15
minutes to every 30 minutes between Union Station and La Vista.
486- Modify route; discontinue service along Harvest Hill between Preston and Montfort, and on
Montfort between Harvest Hill and Alpha. The discontinued segments are served only by
specific trips during the daytime on Sundays. Modify Sunday daytime frequency from every 30

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MARCH 2016 ROUTE DETAILS

minutes to every 60 minutes between Downtown Garland and Montfort. The introduction of
Sunday service on Route 488 will eliminate the need for these trips, which were intended to
relieve overloading on Forest Lane.
DART-on-Call Adjustments:
Richardson DART-on-Call- Discontinue this service.
Glenn Heights DART-on-Call- Expand service hours to include midday period on weekdays.
During midday, the demand response service will connect passengers to a major transfer point in
the Wheatland commercial district.

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MAPS FOR MARCH 2016 SERVICE CHANGE PROPOSALS

ATTACHMENT 2
2016 SERVICE CHANGES
Maps

This attachment contains maps for the route changes that are included in the proposed March
2016 Service Changes. Maps are listed in numerical order in the following pages:
Map 1: Routes with Proposed Weekend Span Improvements

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MAPS FOR MARCH 2016 SERVICE CHANGE PROPOSALS

Map 2: Routes with Proposed Frequency Improvements

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MAPS FOR MARCH 2016 SERVICE CHANGE PROPOSALS

Map 3: Route 26

ROUTE 26
Proposed Modifications

LEGEND:
- - - - Existing Route
Proposed Route
111111 1 111
Route/Segment to be Deleted

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MAPS FOR MARCH 2016 SERVICE CHANGE PROPOSALS

Maps 4a and 4b: Routes 385 and 887

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MAPS FOR MARCH 2016 SERVICE CHANGE PROPOSALS

Map 5: Route 234

ROUTE 234
Discontinued
VALVVOOD PKWf

VALLEY VIEW

WALNUT Hill

N RTHWEST HWY

MO KINGBIRD LN

LEGEND:
I I I I I I I I Route/Segment to be Deleted

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MAPS FOR MARCH 2016 SERVICE CHANGE PROPOSALS

Map 6: Route 503

ROUTE 503
Discontinued

ffi

NORTH

<(

LEGEND:
IIIIIIIIII

Route/ Segment to be Deleted

DART
Planning &De~elopmenl

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MAPS FOR MARCH 2016 SERVICE CHANGE PROPOSALS

Map 7: Routes with Proposed Frequency and Span Reductions

\
~

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MAPS FOR MARCH 2016 SERVICE CHANGE PROPOSALS

Map 8: Glenn Heights DART-On-Call Zone (Proposed for Midday Service)

BEAR CREEf

OAKS

RED OAK

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MAPS FOR MARCH 2016 SERVICE CHANGE PROPOSALS

Map 9: Richardson DART-On-Call Zone (Proposed for Elimination)

RICHARDSON ON-CALL
Discontinued Service

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ATTACHMENT 3
ASSESSMENT OF PROPOSED FY 2016 BUS ROUTE AND SERVICE MODIFICATIONS
Dallas Area Rapid Transit
INTRODUCTION
Federal Transit Administration regulations require transit agencies to conduct a disparate impact and
disproportionate burden analysis when major service changes affect routes serving minority and/or low
income areas. Implementation of the following modifications requires a major service change:

Any fare change;

A service change that involves:
25 percent or more of the number of transit route miles of a transit route;
25 percent or more of the number of transit revenue vehicle miles of a transit route,
computed daily, for the day of the week for which the change is made;
Headway adjustments of more than five minutes during peak-hour service and more than
15 minutes during non-peak-hour service;
Establishment of a new transit route; or multiple changes in a fiscal year that cumulate to
the levels described above.

Nearly all of the service changes that are designated for implementation in March 2016 meet the Major
Change Threshold that is described above. The group of service changes consists of a cost-neutral
package of weekend service span improvements, off-peak frequency improvements, route extensions,
route eliminations, off-peak frequency and span adjustments, and adjustments to the DART-on-Call
demand response program.
This report outlines Dallas Area Rapid Transit (DART) disparate impact and disproportionate burden
analysis for the July 2015 Service Change. This analysis will examine the proposed changes based on the
following thresholds:
Threshold 1: Is this a Major Service Change? The report will present a Summary of Proposed
Service Changes and Identification of Major Service Changes.
Threshold 2: Are Minority and Low Income Communities Affected? The report will identify the
Major Service Changes that impact a Census tract with Minority (Black/AA, Hispanic, Asian) or
Low Income composition that is greater than the proportion in the DART service area.
Threshold 3: Is there a Disparate Impact on Minority passengers or a Disproportionate Burden on
Low-Income passengers? The report will analyze the service changes for Disparate Impacts and
Disproportionate Burdens.
Dallas Area Rapid Transit (DART) is planning bus route and service modifications during FY 2016 for
the purpose of improving cost-effectiveness and serving more passengers within current resource
constraints. Because these proposals constitute a major service change, DART has conducted an
assessment of the impact of these service changes on the minority and low income populations of the
DART service area. A set of tables listing the changes is provided on the following pages.

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THRESHOLD 1: IS THIS A MAJOR SERVICE CHANGE?

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Weekend and Off-Peak Service Span Improvements

Route
Improvement
Rationale
361

401

463

Add Sunday service

approximating current
Saturday schedule
Extend weekend service
from North Lake College
Station to Downtown
Irving
Extend Sunday service
from Spring Valley to
Downtown Garland

488

Add hourly Sunday

service 6 a.m. 9 p.m.

527

Add Sunday service, 40min., 6 a.m.-8 p.m.

531

Add Sunday service

matching current
Saturday schedule

Approval 2016 Service Changes

Most productive in route category on

Saturdays; Arapaho corridor
Good weekday ridership. Passengers
on MacArthur and other nearby
corridors have few service options on
weekends.
Among strongest crosstown routes in
DART system. No parallel routes
between Forest Lane and Belt Line
operate Sundays
Among strongest crosstown routes in
DART system, especially on
Saturdays; Forest Lane corridor
coordination with route 486.
Route performs well MondaySaturday; Regal Row and West
Mockingbird area with several hotels.
Most productive in route category on
Saturdays. Josey corridor includes
Hispanic business district, several
shopping centers and the Baylor
Carrollton Hospital.

Major Service
Change? (why?)
Yes (new service
day)
Yes (>25% increase
in miles and hours on
Sat. /Sun.)
Yes (>25% increase
in miles and hours on
Sundays)
Yes (new service
day)

Yes (new service

day)
Yes (new service
day)

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Frequency Improvements
Route
Improvement
49

Improve hourly service to

30-min through 8pm

463

Improve midday service

from hourly to every 4045 minutes
Improve frequency from
hourly to every 40
minutes during midday,
evening periods
Improve midday service
from hourly to every 30
minutes

527

549

Approval 2016 Service Changes

Rationale
Importance to downtown circulation
and ridership potential in Design
District and Market Center.
Midday trips are even busier than peak
trips. Schedule adherence issues will
be addressed.
Strong route, has 15-minute peak
service and performs well all day.

Among most productive in route

category. Midday trips are even busier
than peak trips. Shopping centers at
three locations will attract midday
riders.

Major Service
Change? (why?)
Yes (Adjusts off-peak
headways by >15
minutes)
Yes (Adjusts off-peak
headways by >15
minutes)
Yes (Adjusts off-peak
headways by >15
minutes)
Yes (Adjusts off-peak
headways by >15
minutes)

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Route Extensions
Route
Improvement
26

385

887

Extend to Hatcher Station

to serve new Parkland
clinic.
Add route extension
between
Roan/Waterhouse and
Dexham/Brookline
through Rowlett
Extend eastern leg on
Hwy 66, also S/W
Discontinue service west
of Rowlett Station during
peak periods
Reduce frequency from
every 40 minutes to every
60 minutes midday.

Approval 2016 Service Changes

Rationale
Extend to Hatcher Station to serve new
Parkland clinic.

Major Service
Change? (why?)
No (Impacts less than
25% of the route)

Provides a direct link between Rowlett

and South Garland, and extends bus
service to the southwestern portion of
Rowlett.

Yes (Adds >25% to

line route, miles, and
hours)

Extend service to Lake Pointe Medical

Center.
Proposed extension to Route 385 will
serve this segment during peak periods.
This allows the route extension to Lake
Pointe Medical Center to operate
during the midday period without
additional cost to DART.

Yes (Impacts >25%

of current route and
adjusts off-peak
headways by >15
minutes)

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Approval 2016 Service Changes

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Approval 2016 Service Changes

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Route Discontinuations
Route

Discontinuation

Rationale

234

Discontinue route
(serves approximately 37
daily passenger trips)

503

Discontinue route
(serves approximately 61
daily passenger trips)

Fails to meet DART performance

standards, duplicates rail. Orange Line
connects LBJ/Central and Forest Lane
with Irving rail stations. Many
destinations served by 234 are also
served by Route 507 (connecting with
Orange Line at Irving Convention
Center Station) operating along
OConnor, and many others are served
by Las Colinas APT system
(connecting with Orange Line at Las
Colinas Urban Center Station).
Average less than one passenger per
one-way trip; free APT system in Las
Colinas serves as circulator and
connects with Orange Line at Las
Colinas Urban Center Station.

Approval 2016 Service Changes

Major Service
Change? (why?)
Yes (eliminates
route)

Yes (eliminates
route)

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Frequency and/or Span Reductions

Route

Reduction

Rationale

60

Adjust schedule to
discontinue selected
unproductive trips
Adjust schedule to
discontinue selected
Sunday trips

Scheduling efficiencies; Trips are not

at times and locations needed by
passengers
These trips exist to provide needed
capacity on Forest Lane on Sundays.
They would no longer be needed for
this purpose when 488 Sunday service
is added
Trips have 0-4 passengers on weekdays
(before 5:30 a.m. and after 9:30 p.m.),
Saturdays (before 6 a.m. and after 9
p.m.) and Sundays (before 7 a.m., and
after 8 p.m.)

486

500
507
510

526
529

533

Reduce frequency on 500

from every 40 minutes to
hourly midday, evening,
weekends. Eliminate
unproductive early and
late trips on each route.
Reduce frequency from
every 40 minutes to
hourly midday, evenings,
and weekends.
Discontinue unproductive
trips after 7:00 p.m.

Approval 2016 Service Changes

Operating efficiencies; routes are

borderline performers.
(Note Route 526 already has hourly
midday service on weekdays)
Trips have 0-2 passengers

Major Service
Change? (why?)
Yes (Impacts peak
headways by >5
minutes on portions)
Yes (Impacts Sunday
headways by >15
minutes on portions
of the route)
Yes, for 500 only:
Impacts off-peak
headways by >15
minutes and >25% of
scheduled
miles/hours)
Yes (Impacts offpeak headways by
>15 minutes on
affected times/days)
No (Impacts <25% of
the scheduled
miles/hours)

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Changes to DART-on-Call
Route
Proposed Change
Glenn
Heights
On Call

Richardson On
Call

Add midday service to

current DOC zone and
serve the Wheatland
commercial district on the
midday trips.
** May need updating
Discontinue DART-onCall service in this zone

Rationale
Provides midday transportation within
Glenn Heights. Connect Glenn
Heights passengers to retail, medical,
other services, and the remainder of the
DART route network in Southern
Dallas. DARTs highest performing
on-call service.
Service carries only about 12
passengers on an average day,
performing well below standards.

Major Service
Change? (why?)
Yes (Increase service
hours by >25%)

Yes (eliminates the

service)

Glenn Heights Zone

Richardson Zone

Approval 2016 Service Changes

10

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