CBLM II Computer Hardware

Republic of the Philippines
Department of Education
PUBLIC TECHNICAL-VOCATIONAL
HIGH SCHOOLS
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Competency-Based
Learning Material
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Module #1
Unit of Competency:
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Qualification
Computer Hardware Servicing II
Tables of Contents
How to Use this Module ......................................................................................... i
Introduction .......................................................................................................... ii
Technical Terms ................................................................................................... iii
Learning Outcome 1 ............................................................................................ 1
Information Sheet 1. 1 .......................................................................................... 2
Self Check 1.1 ...................................................................................................... 4
Information Sheet 1.2 .......................................................................................... 5
Activity 1. 2 ........................................................................................................... 7
Assignment ........................................................................................................... 8
Learning Outcome 2 ............................................................................................ 9
Information Sheet 2. 1 ......................................................................................... 10
Self-Check 2.1 ................................................................................................... 14
Activity 2.1 ........................................................................................................... 15
Information Sheet 2. 2 . . . . .. .. . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . .. . . . .. . .. . . . . . . . 16
Self Check 2.2 ..................................................................................................... 20
Activity 2.2 .......................................................................................................... 20
Assignment ......................................................................................................... 20
Learning Outcome 3 .......................................................................................... 21
Information Sheet 3.1 ........................................................................................ 22
Self-Check 3. 1 ................................................................................................... 29
Activity 3.1 ......................................................................................................... 30
Assignment ........................................................................................................ 30
Answer Key .......................................................................................................................... 3 I
Acknowledgment
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Applying Quality Standards
HOW TO USE THIS MODULE

Welcome to the Module "Applying of Quality Standards". This module
contains training materials and activities for you to complete.
The unit of competency "Apply Quality Standards" contains knowledge,
skills and attitudes required for a Computer Hardware Servicing NC II course.
You are required to go through a series of learning activities in order to
complete each of the learning outcomes of the module. In each learning outcome
there are Information Sheets and Activity Sheets. Follow these activities on your
own and answer the Self-Check at the end of each learning activity.
If you
h.~ve
questions, don't hesitate to ask your for assistance.
Recognition of Prior Learning (RPL)

You may already have some of the knowledge and skills covered in this
module because you have:
o been working for some time
o already have completed training in this area.
If you can demonstrate to your students that you are competent in a
particular skill or skills, talk to him/her about having them formally recognized so
you don't have to do he same training again. If you have a qualification or
Certificate of Competency from previous training shows it to your students. If the
skills you acquired are still current and relevant to this module, they may become
part of the evidence you can present for RPL. If you are not sure about the currency
of your skills, discuss it with your teacher.
After completing this module ask your trainer to assess your competency.
Result of your assessment will be recorded in your competency profile. All the
learning activities are designed for you to complete at your own pace.
Inside this module you will find the activities for you to complete followed by
relevant information sheets for each learning outcome. Each learning outcome may
have more than one learning activity.
~ate:
version No.:
Program/ Course: Computer Hardware Servicing NC II

Unit of Competency: Apply Quality Standards
Module: Applying of Quality Standards
INTRODUCTION:
This module contains information and suggested learning activities on
Computer Hardware Servicing. It includes training materials and activities for you
to complete.
Completion of this module will help you better understand the succeeding
module on Computer Hardware Servicing.
This module consists of ~ learning outcomes. Each learning outcome
contains learning activities supported by each instruction sheets. Before you
perform the instructions read the information sheets and answer the self-check
and activities provided to as certain to yourself and your teacher that you have
acquired the knowledge necessary to perform the skill portion of the particular
learning outcome.
Upon completion of this module, report to your teacher for assessment to
check your achievement of knowledge and skills requirement of this module. If you
pass the assessment, you will be given a certificate of completion.
SUMMARY OF LEARNING OUTCOMES:

Upon completion of the module you should be able to:
LOl
L02
L03
Assess Condition of Received Equipment

Assess own work
Validate one's work for quality improvement
ASSESSMENT CRITERIA:
Refer to assessment criteria of learning outcomes# 1-3 of this module.
PRE-REQUISITES:
~te:
PC Operation
version No.:

Learning Outcome # 1: Assess Condition of Received Equipment
Assessment Criteria:
1. Work instruction is obtained and work is carried out in accordance with standard
operating procedures.
2. Received equipment is checked against workplace standards and specifications.
3. Faulty equipment related to work are identified and isolated.
4.
5. Faults and any identified causes are recorded andjor reported to the concerned
person-in-authority in accordance with workplace procedures.
6. Faulty materials are replaced in accordance with workplace standard operating
procedures (SOP).
References:
http:/ jwww.empf.org/empfasisjaug04fprop.htm
http:/ /www.lakeland.cc.il.us/ -internalfpolicymanual/ lOfiscalaffairs/ 1026.

POL.htm
www.gao.gov /new .items/ d087l.pdf]
www.plant-materials.nrcs.usda.gov jpubsjnmpmcnl6045.pdf
www.cdpr.ca.gov
www.freepatentsonline.com
I Date:
Version No.:
INFORMATION SHEET 1.1

Characteristics of Materials Used in Specific Projects
The student must relate material properties to product and process quality.
These are the factors that must be taken into consideration when choosing the
right material for their components and assemblies:
1. Selection of material
Material selection is one of the most common tasks for
design engineering. The ability to assess the material's impact
on the performance of a product is crucial for reliable
performance. Sometimes, buyers are also considering the label
or name of the company which are producing great quality of
materials and are known in the market. Examples are the
name HP for printer and Intel for some computer hardware.
2. Testing of material
The testing of material properties is widely understood
to be the key to obtaining data for a project, performing failure
analysis, or understanding material interactions. Material
testing also provides information on the quality of incoming
and outgoing products. Inspection test equipment and
techniques are demonstrated for a wide range of materials and
assemblies during the class. This provides the participants
with both knowledge of the common failure modes.
3. Cost of material
The cost of material is also considered when buying or selecting materials
for a specific project. The amount may vary but never taken for granted the quality
and the reliability of the material. Will you buy material which is less expensive but
worst quality? Will you buy material which you cannot afford? PeopLe look for
places which can meet their standards and right cost for materials to buy.
Characteristic of common materials for increased security is

also a great factor in the design and planning process. Evaluation of
longevity criteria and assessment of site environmental factors are
vital to project planning.
Specific knowledge about the project and general common
sense must dictate design and material selection. Although many
materials can offer enhanced protection, often the most cost-efficient
and readily available material that provides reasonable life
expectancy for the proiect must be considered.
Before planning and designing takes place, you should evaluate the material
options and system requirements. Teachers should add several useful reference
manuals to their libraries such as installation of hardware, networking,
troubleshooting as well as basic PC Operation and Internet for additional
information that the students may used in their projects.
\Date:
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The characteristic of the materials to be used for specific project must be:
./ of good quality
-This is the most important factor when choosing materials to buy.
Products with good quality are long-lasting and safe to use
because you know that it follows certain standards before being
commercialized .
./ reliable
It means that you can be sure that it will perform its function
well, will operate safely and will give the best it could give .
./ suitable for the application/ purposes

Choose the materials which are very necessary to make the
project possible. Making a list of products/materials to buy is a
good trait of a wise consumer. Products which are not to be
used must be crossed out .
./ low cost
It doesn't mean that you will choose for the less expensive one
and exclude the quality. Low cost means you can afford to buy
the materials without hurting your pocket and assure of better
quality.
SELF-CHECK 1.1
I.
Enumerate the following. Use a separate sheet of paper in answering.
1. Give three factors to be considered when choosing the right material?
2. Give three characteristic of materials to be used for specific project?
II. What Good Quality means?
!Date:
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Fault Identification and Reporting
These are the things to be considered when:

A. Receiving Materials:
1. Match the packing slip to the items received and ensures that the materials are
destined on tour department.
2. That you are receiving the materials indicated on the purchase order with regard
to quantity and discount.
3. That the materials are in acceptable condition.
4. That terms regarding installation and/ or set-up of equipment are met.
B. Receiving Reports
Whenever goods are received:

1. The person receiving the goods must document, using
the administrative software, that all goods were
received for each requisition before any payment can
be made to the vendor.
2. Any exceptions must be noted so that partial
payments can be processed or defective goods cru1 be
returned.
C. Return of Merchandise
When merchandise is received which is incomplete or defective, the
supervisor will retum the materials to the supplier or to the store where it was
bought and make arrangements with the vendor for replacement.
D. Make an Inventory Report of the Materials

All materials received must be listed and be reported to monitor how mru1y
materials are already on hand, purchased or damaged.
Effective management checks are an important means of providing assurance

of the integrity and security of the benefit processes. They are also useful in
identifying training needs; indicating possible weaknesses in procedure and
ensuring the section meets its accuracy target set for Best Value Performance
Indicators purposes.
Date:
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Methodology
The teacher will be the assessor. Students will be randomly assigned that
will: 1.) act as Quality Checker; 2.) responsible for monitoring and coordinating the
checking arrangements and; 3.) must generate reports when receiving the
equipments.
The Quality checker will record the date of receipt, name of the materials
purchased, quantity, official receipt number, signature of the person who bought
the materials and signed his name afterwards. The Quality checker will identify if
the materials are in good condition or damage and j or needing for replacements.
This will also be recorded on his report.
Feedback
Once the Quality checker has completed all the reports, the assessor will
check if the Quality Checker provides all the data needed in the report.
Example of Log Report (to be completed by the Quality checker)

D ate
Re ceived
O.R. #
Item
Name
Quantity
Signature
Quality
Checker
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Example of Assessment of Materials Received (to be completed by the Quality

checker)
I Date:
Quality Checker:
Total no. in
Good Condition
Item Name
Total no.
of Errors
Comments
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ACTIVITY 1.2
You are assigned to be the Quality checker for the Month of June. Make a Log
Report, and Assessment Report using the following data below. Make sure you will
record all the items listed and if they were in good condition or not. Write your
answer on a sheet of paper.
1. - June 9, 2008
5 Hard disk, 2 128MB SDRAM memory chips
Received from Jun Salcedo (PC chain), OR #20256
Found out that 1 Hard disk has error need for replacement
2. -
June 15, 2008

Refill ink cartridge from STARINK Shop, OR# 5623
3. - June 20, 2008

10 PS/2 keyboard, 10 Optic mouse, 2 power supply
Received from Allan Rivera (Octagon), OR#l2544
3 defective keyboard need replacement
4. - June 28, 2008
2 CD-Rom drive
Received from Jun Salcedo (PC Chain), OR#20400
Date:
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Applying QuaUty Standards
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ASSIGNMENT
1. What is workplace procedure?

2. Give five examples of behavior that may affect the quantity of work.
3. Give five examples of behavior that may affect the quality of work.
Reference:
www.yahoo.com
www.wikipedia.com
Date:
Version No.:

Learning Outcome #2:
Assess Own Work
Work performance is documented in accordance with workplace procedure.
1. Completed work is checked against workplace standards.
2. Errors are identified and corrected.
3. In case of deviations from specific quality standards causes are documented
and reported in accordance with the workplace's standard operating
procedures.
References:
Date:
Version No.:
http: JJen.wikipedia.orgjwiki/ Customer_service

http:/ jen.wikipedia.orgjwikijQuality_standard
http:/ jwww.technet.unsw.edu.aujtohss/swp.htm
http: J jxnet.rrc.mb.cajhealthsafety Jsafeworkprocedures

Workplace Procedure
Workplace Procedure is a set of written instructions that identifies the health

and safety issues that may arise from the jobs and tasks that make up a system of
work.
A safe working procedure should be written when:
designing a new job or task
changing a job or task
introducing new equipment
reviewing a procedure when problems have been identified, example from an

accident or incident investigation
The safe working procedure should identify:
the teacher for the task or job and the students who
will undertake the task
the tasks that are to be undertaken that pose risks
the equipment to be used in these tasks
the control measures that have been formulated for

these tasks
any training or qualification needed to undertake the

task
the personal protective equipment to be worn
action to be undertaken to address safety issues that

may arise while undertaking the task
Following certain procedures is very important to

perform a given operation. The table below shows different
elements and their corresponding performance criteria to be
able to identify occupational health and safety hazards,
and assess risk, as well as follow instructions and procedure in the

workplace with minimal supervision. The students will also be capable of
participating and contributing to OHS management issues.
PERFORMANCE CRITERIA
1. 1 Identify hazards in the work area and
.--- ELEMENT
1. Identify hazards and assess
risk.
during the performance of work place

duties.
1.2 Assess level of risk
r----
2. Follow procedures and
2.1
Report hazards in the work area to

designated personnel according to
workplace procedures
2.2
Follow workplace procedures an d work

instructions for assessing and
controlling risks with minimal
supervision.
2.<3
Whenever necessary, within the scope

of responsibilities and competen cies,
follow workplace procedures for
dealing with hazards and incide nts,
fire and/ or other emergencies.
3.1
Describe employee rights regardi ng

consultation on OHS matters
3.2
Raise task and/ or job specific 0 HS

issues with appropriate people in
accordance with workplace proc edures
and relevant OHS legislative
requirements
Contribute to participative
arrangement for OHS managem entin
the workplace within organisati<mal
procedures and the scope of
responsibilities and competencies
Provide feedback to supervisor o n
hazards in work area in line with
organisational OHS policies and
procedures
strategies for risk controL
3. Contribute to OHS in the

workplace.
3.3
3.4
3.5
Wark instruction may be:
Provide support in implementing

procedures to control risks in
accordance with organisational
procedures
[]
Verbal
Il
Written
In English
I]
In a community language
Provided visually eg. video, OHS signs,
symbols and other pictorial, presentat'lOll,
etc.
Application of the hierarchy of co ntrol,
namely:
II
Eliminate the risk
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Controlling risks in the work

area may include:
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Date.
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Reduce/minimise the risk through
Il
Engineering controls
fl
Administrative controls
Personal protective equipment
I LO 2. Assess Own Wotk
ELEMENT
PERFORMANCE CRITERIA
r-----~~~~~C~------------,----
ReportS identifying workplace

hazards may be verbal or
written and may include:
Face to face
Phone messages
Notes
Memos
Specially designed report forms
Hazards identified
Problems encountered in managing
risks associated with hazards
Clarification on understanding of OHS
policies and procedures
Examples of OHS issues which

may need to be raised by
workers with designated
personnel may include:
Communication and consultation

processes
Follow up on reports and feedback.
Effectiveness of risk controls in place
I
!
Training needs
r-------------------------------1------------~------------------------
Examples of contributions may

include:
:-J
Recommendations on changes to work

processes, equipment or practices
Listening to the ideas and opinions o
others in the team
I:
Sharing opinions, views, knowledge

and skills
Identifying and reporting risks and
hazards
Using equipment according to

guidelines and operating manuals
OHS Management Issues
TYPES AND WORK-RELATED ERRORS
A. Quantity of work (untimely completion, limited production)

I.
Poor prioritizing, timing, scheduling
2.
Lost time
Tardiness, absenteeism, leaving without permission
Excessive visiting, phone use, break time, use of the Internet
Misuse of sick leave
3.
Slow response to work requests, untimely completion of assignments
4.
Preventable accidents
I Date:
Version No.:
LO 2. Assess Own Work

Module l: Applying Quality Standards
-~[]
J:____Q__]
B. Quality of work {failure to meet quality standards)

I.
Inaccuracies, errors
2.
Failure to meet expectations for product quality, cost or service
3.
Customer I client dissatisfaction
4.
Spoilage and/ or waste of materials
5. Inappropriate or poor work methods
Work Behavior Which Result in Performance Problems
A. Inappropriate behavior (often referred to as ''poor attitude'')

Negativism, lack of cooperation, hostility
Failure or refusal to follow instructions
Unwillingness to take responsibility ("passing the
buck")
Insubordination
Power games
B. Resistance to change
Unwillingness, refusal or inability to update skills
Resistance to policy, procedure, work method changes
Lack of flexibility in response to problems
C. Inappropriate interpersonal relations
Inappropriate communication style: over-aggressive, passive
Impatient, inconsiderate, argumentative
Destructive humor, sarcasm, horseplay, fighting
Inappropriate conflict with others, customers, co-workers, supervisors
D. Inappropriate physical behavior
Smoking, eating, drinking in inappropriate places
Sleeping on the job
Alcohol or drug use
Problems with personal hygiene
Threatening, hostile, or intimidating behavior
Date:
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Version_ No.:
Module l: App~__Quality Standards
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SELF-CHECK 2.1
I. Write QN if the statement affects the quantity of work and QL if the: statement
affects the quality of work. Write your answer on the space provided before each
nurnber.
____ 1. Poor scheduling ofwork
____ 2. Failure to meet expectations for product quality, cost or service
____ 3. Customer I client dissatisfaction
___ 4. Preventable accidents
___ 5. Misuse of sick leave
_ _ 6. Tardiness
___ 7. Slow response to work requests
____ 8. Break time
___ 9. Excessive visiting
____ 10. Spoilage and I or waste of materials
II. Write TRUE if the statement is correct and FALSE if the otherwise is wjrong.
______ 1. Poor attitude results in performance problem.
_____ 2. A safe working procedure should be written when retrieving 10ld tasks.
3. Preventable accidents may affect the quantity of work.
_____ 4. Following certain procedure is very important in performing given
operation or to a given event.
____ 5. Safe working procedure should not identi(y the tasks that atie to be
undertaken that pose risks.
III. What is Workplace Procedure?
[Date:
ffirsion ~o.:_
LO 2. Assess Own Work

Module 1: Applying QUality Standards
ACTIVITY 2.1
Use aT-Chart to compare and contrast the activities of the student .inside the
classroom against workplace procedure. Write your answer on a sheet of paper.
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Similarities
Difference
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[Date: - - - - - T LO 2. Assess Own work

[Version ]'fo.: _____1 Module
~:_!l~g Quality Standards

Qu.a.lity Standards
Standards are sets of rules that outline specification of dimensions, design of
operation, materials and performance, or describe quality of materials, products or
systems.. These standards should cover the performance expectatiop.s of the
product for particular applications. The intent of standards is to provide at least
minimum quality, safety or performance specifications so as to ensur~ relatively
uniform products and performance, and to remove ambiguity as to the sUiitability of
certain commercial products for particular applications. Following standards may
reduce the risk of error in working.
Specific quality standards for:
1. Hardware
quality
The durability of the work depends on the
who
of its component parts and the assembly skills of those
used
install it. lf the best-quality products or hardware are
but are installed incorrectly, the system vvill be a failure.
The application of suitable hardware and products must be su~ported by
adequate levels of training of person who use them so that they can identify and
use only appropriate products.
In judging a product or hardware, the person must consider factors such as
the following:
$
Is the product or hardware under consideration suitable for the
application or purpose?
Will it be harmful to the health of the community in its normal use?
Is there a risk of this hardware being released into the environment

(e.g. the water) in the first instance or after the working life of the wroduct or
hardware has expired'?
2. Product:ion Process
In production process, checking of quality assurance must pe highly
considered. Quality assurance covers all activities from design, deVelopment,
production, installation, servicing and documentation. This introduced the rules:
"fit for purpose" and "do it right the first time". It includes the regulation of the
quality of raw materials, assemblies, products and components; services related to
production; and management, production, and inspection processes.
A. FAILURE TESTING
A valuable process to perform on a whole consumer product is failuire testing,

the operation of a product until it fails, often under stresses such as iincreasing
vibration, temperature and humidity. This exposes many unanticipated waknesses
in a product, and the data is used to drive enginee1ing and manufacturing process
improvements.
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B. STATISTIC""AL CONTROL
Many organizations use statistical process control to bring the olfganization
to Six Sigma levels of quality, in other words, so that the likelih<?od of an
unexpected failure is confmed to six standard deviations on the normal d~stribution.
Traditional statistical process controls in manufacturing operationis usually
proceed by randomly sampling and testing a fraction of the output. V$"iances of
critical tolerances are continuously tracked, and manufacturing processes are
corrected before bad parts can be produced.
C. COMPANY QUALITY
The company-wide quality approach places

an emphasis on three aspects:
1. Elements such as controls, job
management, adequate processes,
performance and integritW criteria
and identification of record$
2. Competence such as ~nowledge,

skills, experience and qualifications
3. Soft elements, such as :personnel
integrity, confidence, org~izational
culture, motivation, team spirit and
quality relationships.
The quality of the outputs is at

risk if any of these three aspects are deficient in any way.
D. TOTAL QUALITY CONTROL
Total Quality Control is the most necessary inspection control of all in cases
where, despite statistical quality control techniques or quality improvements
implemented, sales decrease.
As the most important factor had been ignored, a few refinements lh.ad to be
ir.troduced:
1. Marketing had to carry out their work properly and defme the customer's
specifications.
2. Specifications had to be defined to conform to these requirements.

3. Conformance to specifications i.e. drawings, standards and other relevant
documents, were introduced during manufacturing, planning and control.
4. Management had to confirm all operators are equal to the work imposed on
them and holidays, celebrations and disputes did not affect ahy of the
quality levels,
5. Inspections and tests were carried out, and all
components <:md materials, bought in or
otherwise, conformed to the specifications,
and the measuring equipment was accurate,
oate:________ITo 2.Ji"Ssess Own wo~----------ve~ionNo-::-=~~:J]Widule jf:- Applying ~alifM Stan_dards
_______
this is the responsibility of the QA/QC department.

6. Any complaints received from the customers were satisfactorily dealt with in
a timely manner.
7. Feedback from the user f customer is used to review designs.
8. Consistent data recording and assessment and documentation integrity.
9. Product and/ or process change management and notification.
To conclude, the above forms are the basis from which the philosophy of
Quality Assurance has evolved, and the achievement of quality or the "fitness-forpurpose" is "Quality Awareness" throughout the company.
4. Fi:r.Jtal Product
Table 1.2.1 shows the Quality System Elements required by ISO 9000 in the
making of the final product.
Table L2.2 Quality

System Elements.
'
Contents
Quality System
".,~~
3
4
["
Require1.nc:mts
Management
responsibility
, ,
lo
6
7
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Define and document commitment, policy and objetives, responsibility and authority, verification
resources and personnel. Appoint a management
representative and conduct regular reviews of the
system
,
Quality system
Establish and maintain a documented quality system
ensuring that products conform to specified
req~irements
_,
,
Contract Review Ensure that customer's contractual requirements are
evaluated and met
Product
Plan, control and verify product development to
development
ensure th~t sp~cified n~qq:irern.ent~- ar~ met
_,
Docun1ent
System for control and identification of all documetits
control
regarding quality, e.g. procedures, instructions, andl
specifications
Purchasing
E:nsure that purchased products conform to specified
requirements
,,
,
I
Product
System to identify and control traceability of product
identification and at all stages from raw materials through production to
traceability ..
;the final product as delivered to the customer
Process control :Ensure ~d pl~ the ~ont~ol of pr~dllction which
direct-ly effects quality by documented work
instructions, monitoring and control of processes
Inspection and
Inspect and test incoming products, intermediate ~d
testing
final product; establish product conformance to
specified requirements and identifynon-conformin~
A
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LO 2. Assess Own Work _ __

Module 1: A
z ~QUality standarc!-s
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.products; maintain inspection and test records

'
,,
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Selection and control of equipment to ensure
reliability and accuracy in measuring data
'
10 Inspection,
measuring and
test equiprnent
11 Inspection and
test status
.;
'
'
..
12 :Control of non-
13
1,
conforming
:products
\Corrective
Prevention of reoccurrence of failures (noniactions
conformance)
Handling, storage Protection of the quality of the product during hand!packaging and
ling, storage, packaging and delivery
delivery
Quality records . Records, including those which demonstrate that the
specified requirements have been met, shall be
control- led and maintained
Internal Quality Regular, planned internal audits shall be carried out,
Audits
documented and recorded to verify the effectiveness of
the quality syst.em
Training
Training requirements at all levels shall be identified
ru:d the t~.ainin~ PI~ned,,conduc~~d and recorded.,
Cleaning and
Although not required by the ISO 9000 standards,
Disinfection
these two points should be given special attention in
all f<?od companies
Personal hygiene
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15
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17
18
19
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4. Customer Service
According
to
Turban
"Customer service is a
et
al,
2002,
series of activities
designed to enhance the level of customer's

satisfaction - that is, the feeling that a product
or service has met the customer's expectation".
Its importance varies by product, industry and
custom.er.
Date:-------- rw
R
_~:_!sion~~..:.'----~Mc,dule
.
.j
16
For the whole process the products shall be identifiled

and clearly marked concerning test status, including
indication of conformance or non-conformance
I
Identification, documentation, evaluation, isolation (if
possible) and disposition of non-conforming products
2. Assess Own Work .

1: Applying Quality Standard-::s--------
SELF-CHECK 2.2
Quality Standards
I. Write T if the statement is correct and F if the otherwise.
1. Standards are set of rules that describe quality of materials, product or
system.
________ 2. Quality assurance does not cover all the activities from design,
development, up to documentation.
____ 3. Customer service is a series of activities designed to enhance the level of
customer satisfaction.
4. Customer service is not important in the company's customer value
proposition.
5. The durability of the work do not depend on the skills of those who
install it.
ACTIVITY 2.2
1. Group yourselves into six members.
2. Conduct a Simulation on: "Production Process and Customer Service"
In this activity you will be rated according to the following:
--------------------qescriptive Criter!~------------------.--S_coring_Qrit~!:~:ia=--____5 ____

V
Sat~sfacto.!i!;y dsme ----------+---------}-4
sfactorily don~-----------------+---------=-1--2
~--a~sfactori!Y_!:ione
__J__ _ _ _ _ _ _ _ _
Q__
ASSIGNMEN'T
When do you say that your work is of good quality?
1. What are quality checking procedures?

2. Give the proces~~s for quality improvement?
'(1
Reference:
i'
ww.v.wikipedia.com
[Dftte:--------::J-:Lo 2. Assess Own Work
LYt>rsion-~~- ... _-:::I}rodule 1: Applying 9""-'=a=l=ity>L=S:.:::ta=n-=d==a::..r:;::::;ds:-___________
20
-~_l Page _~_=-~:

_

Module: Applying Quality Standards
Learning Outcome #3: Validate One's Workfor Quality Improvement
1. Work is carried out in accordance with process improvement procedure.
2. Performance of operation or quality of product of service is monitored to
ensure customer /person-in-authority satisfaction.
Resources:
http:/ fwww.paramounthealthcare.com/body.cfm?id=65
http:/ fwww.mcrcc.osmre.gov.ph
http:/ fwww.standards.dfes.gov.uk
http:/ jwww.swce.gov.uk
http:/ /deming.eng.clemson.edujpubjtutorialsjqctoolsjflowm.htm
http:/ jen.wikipedia.orgjwiki/Quality_management
II)
http:/ jwww.empf.orgjempfasisjaug04/prop.htm
!Date:
lli!_sio~-~~--
HO
2. Assess oWn Work

Module 1: ApplyinJL~ality Standards

Quality Improvement
In technical usage, quality can have two meanings:
1. the characteristics of a product or service that bear on its ability to satisfy
stated or implied needs.
2. a product or service free of deficiencies.
The quality of a product or service refers to the perception of the . degree to
which Dl'le product or service meets the customer's expectations. Quali~y has no
specific meaning unless related to a specific function and/ or object. Quality is a
perceptual, conditional and somewhat subjective attribute.
The dimensions of quality refer to the attributes that quality achieves in
Operations Man:agement:
Quality<-> Dependability<-> Speed<-> Flexibility<-> Cost
Quality supports dependability
Dependability supports Speed
Speed supports Flexibility
Flexibility supports Cost.
In the manufacturing industry it is commonly stated that "Quality drives

productivity." Improved productivity is a source of greater revenues, enjlployment
opportunities. and technological advances. The best way to think about qltality is in
process control. If the process is under control, inspection is not mecessary.
However, the:re is one characteristic of modern quality that is universal. Iti the past,
when we tried to improve quality, typically defined as producing fewer defective
parts, we did so at the expense of increased cost, increased task time, longer cycle
time, etc.
C
I
Quality Management Terms:
, .
(rnality Improvement can be distinguished from Quality Control in that

I
"
Quality Improvement is the purposeful change of a process to improve the

reliability of achieving an outcome.
Quality Control is the ongoing effort to maintain the integrity of a process to
maintain the reliability of achieving an outcome.
Quality Assurance is the planned or systematic actions necessary to
provide enough confidence that a product or service will satisfy the giVIen
requirements for quality .
.--::::---------..---:-.,.----,~~-
r--:::-Dca;:t:..:.e;_:_ _ _ _ _
W 3. Validate One's Work/or Improvement
Vsrsion No._:_. _ __J__'::.M:=.odule 1: App_M!.Y/.~~tandards
Quality and Task-Completion Checking

With development teams of two or three in daily contact and frequently
exchanging views and criticisms, detailed, written quality and task-completion
checking procedures may be felt to be unnecessary. Procedures still need to be
agreed a.rnd the results need to be documented. The need to check quality and task
completion applies at all stages of the development process but is underlined
especially during the prototype validation stages.
The importance of documenting checks applies whatever the size of the team
and whatever the complexity of the software. In the production of assets, this may
involve checking to confirm the following:
..
that all the asset files listed in the product specification document have been
produced;
that files are correctly named;
that files are the correct byte size or near the

projected fi:te size (examining the file-sizes in a
directory listing can be helpful in identifying
problem files which are either much too large or
much too small);
that files are the correct resolution (screen-size

and bit-depth in the case of graphics; duration,
sampling frequency and bit-depth in the case of sound files);
that the quality of files displaying on the target monitor or heard on target
h::'>tening equipment is acceptable.
Note that sampling is seldom a satisfactory checking method. Checking should

he exhaustive, unless for reasons. of time or economy this is impossible. Usually,
however, trying to economize on checldng and testing is a false economy and
cutting comers here will often come back to haunt the development team. At the
end of the day, all files will need to be tested and, if at all possible, this should be
done sooner rather than at a later trial stage.
Qua1Li.ty Improvement Processes

Manufacturers can choose from a variety of tools to improve their quality
processes. The trick is to know which tools to use for each situation and increasing
the sophistication of the tools in the repertoire.
Easy to implement and follow up, the most commonly used and well-known
quality process is the planjdojcheckjact (PDCA) cycle (Figure 1). Other processes
are a takeoff of this method, much in the way that computers today are takeoffs of
the original IBM system. The PDCA cycle promotes continuous improvement and
should thus be visualized as a spiral instead of a closed circle.
Another popular quality .improvement process is the six-step PROFIT model
in which the acronym stands for:
La'!~Q_l!.
G: ==~--=--==:=Tio 3. Val~at~Q~'s Work for ~m.provement"
E~~_#--=jl
No .. _________ l1!~~ule__!~_.e!Jii~~!ity Standards
----------2L__ _
Problem definition.
R = Root cause identification and analysis.

0 =Optimal solution based on root cause(s).
F == Finalizt~ how t.he corrective action will be implemented.
l =Implement the plan.
T = Track the effectiveness of the implementation and verify that the desired results
are met.
If the desired results are not met, the cycle is repeated. Both the PDCA and
the PROFIT models can be used for problem solving as well as for continuous
quality improvement. In companies that follow total quality principles, whichever
model is chosen :should be used consistently in every department or function in
which quality improvement teams are working.
fb
""i~L/.'1!111
lll!fi'rt,~r~ .a pr<.'lbl!!!nt m tltlP~

J.~)rm ioo~. Sltldfiliffid ~
'hlr ICl)WI,JWe!lll IJimll ~IJt.f$;1.'1H:ill:tfOtl3:
ds!Jl1Tli111/U!' ilb&.~ !IIIP~i'it:d
..
liifMt
Figure 1. The most common process

for quality improvement is the
plan/ do/ check/ act cycle outlined
above.
The
cycle
promotes
continuous improuement and should
be thought of as a spiral, not a circle.
~-~-
Dl!i'>'&u,p!Ul!JI:npf~u.l'll~.
lil.%! Qli;)
lm~!llmt!nt~ft<a ~-
DDC\J,IQSnt ins ~~J>llld'ld 'O~mtlflc

Utie tfatla-gtdl11r!illl1,JiUPtli tfJI Dfi~~rl\~.
C"" CHEll!{
NISI )!!:ta infll!ft~l.
"' M:lrltii\')1: tMrn.i'a. '
'
.
C'llmpaw d:rtalnmll~ ~~led'~~t~lJlan.
A :=,i!I.Cf
tf
~IMM'fl6JJ!f&.(lfa$1h~ti;!d~oo:~:~
,.
. .,
Hmr.I~MIBil.IIUtllnih~iQIIl~,~-~t~.
IJm: . ~nt 1M flf'~Mdl m~a r~'llun.
Once the basic problem-solving or quality improvement process is

understood, the addition of quality tools can make the process proceed more
quic:k:ly and systematically. Seven simple tools can be used by any professional to
ease the quality improvement process: flowcharts, check sheets, Pareto diagrams,
cau:se and effect diagrams, histograms, scatter diagrams, and control charts. (Some
books describe a graph instead of a flowchart as one of the seven tools.)
The key to successful problem resolution is the ability to identi~y the
problem, use the appropriate tools based on the nature of the problem, and
communicate the solution quickly to others. Inexperienced personnel might do best
by starting with the Pareto chart and the cause and effect diagram before . tackling
the use of the other tools. Those two tools are used most widely by quality
improvement teams.
Date:
Version Ng_.:____
-:J- LO 3:-V,alidate One's Work for Improvement

.-T Module !L~~'5J_~ality Standards
-------------l: Page_#_]
_____________
:=!._24 ___]
FI.OWCHARTS
r-"ij;;l-1
_,-------.....l
tj-r-~
' ~I
_[I
I J
I ;
I
~~:~J-t:---J-~-ll
<WI'
~"
Tetl!lng'
'
...~- l
Su~
Ope~-
Flowcharts describe a process in as

much detail as possible by graphically
displaying the steps in proper sequence. A
good flowchart should show all prok;ess steps
under analysis by the quality improvement
team, identify critical process points for
control,
suggest
areas
for
further
improvement, and help explain and solve a
problem.
Flowcharts can be simple, s"4-ch as the
one featured in Figure 2, or they Catl be made
up of numerous boxes, symbols, ~d if/then
directional steps. In more comple~ versions,
flowcharts indicate the process steps in the
appropriate sequence, the conditio111s in those
steps, and the related constraints by using
elements such as arrows, yesjno choices, or
ifjthen statements.
Figure 2. A basic production process

flowchart displays several paths a part
can travel from the time it hits the
receiving dock to final shipping.
CHECK SHEETS
Check sheets help organize data by category. They show how many
times each particular value occurs, and their information is inqreasingly
helpful as more data are collected. More than 50 observations should be
available to be charted for this tool to be really useful. Chedk sheets
minimize clerical work since the operator merely adds a mark to th~ tally on
the prepared sheet rather than writing out a figure (Figure 3). By showing
the frequency of a particular defect (e.g., in a molded part) and ho) often it
occurs in a specific location, check sheets help operators spot prob~ems. The
check sheet example shows a list of molded part defects on a production line
covering a week's time. One can easily see where to set priorities ibased on
results shown on this check sheet. Assuming the production flow is the
same on each day, the part with the largest number of defects carries the
highest priority for correction.
Figure 3. Because it clearly organizes data, a check sheet is the easiest way to track
information.
PARETO DIAGRAMS
The Pareto diagram is named after Vilfredo Pareto, a 19th-century Italian
economist. are caused by 20% of the potential sources.
6,----U--~--~~~.~--~-h
7
8:
..
li
~4
~
A Pareto diagram puts d~ta in a

hierarchical order (Figure 4), which flilows the
most significant problems to be corrected first.
The Pareto analysis technique is used
primarily
to
identify
and
evaluate
nonconformities, although it can summarize
all types of data. It is perhaps th diagram
most
often
used
in
maJnagement
presentations.
To create a Pareto diagram, the operator
collects random data, regroups the ~ategories
in order of frequency, and creates a bar graph
based on the results.
Figure 4. By rearranging random data, a
Pareto diagram identifies and ranks

nonconformities in the quality process in
descending order.
CAUSE AND EFFECT DIAGRAMS

The cause and effect diagram is sometimes called an Ishikawa diagram after
its inventor. It is also known as a fish bone diagram because of its shap~. A cause
and effect diagram describes a relationship between variables. The u:ritdesirable
outcome is shown as effect, and related causes are shown leading to, the ~aid effect.
This popular tool has one severe limitation, however, in that users cart overlook
important, complex interactions between causes. Thus, if a problem is caused by a
combination of factors, it is difficult to use this tool to depict and solve it.
Effe<:t
Figure 5 . .F'ish bone diagrams display the

various possible causes of the final effect.
Further analysis can prioritize them.
A fish bone diagram displays all contributing factors and their relationships
to the outcome to identify areas where data should be collected and analyzed. The
major areas of potential causes are shown as the main bones, Later, the subareas
are depicted. Thorough analysis of each cause can eliminate causes one by one,
and the most probable root cause can be selected for corrective action. Quantitative
information can also be used to prioritize means for improvement, whether it be to
machine, design, or operator.
HISTOGRAMS
The histogram plots data in a frequency distribution table. What

distinguishes the histogram from a check sheet is that its data are grouped into
rows so that the identity of individual values is lost. Commonly used to present
quality improvement data, histograms work best with small amounts of data that
vary considerably. When used in process capability studies, histograms can display
specification limits to show what portion of the data does not meet the
specifications.
I
I
:I
"'
"'
" ,.
"...
:
"I
:i
..
After the raw data are collected, they are

grouped in value and frequency and plotted in a
graphical form (Figure 6). A histogrcun's shape
shows the nature of the distribution of the data,
as well as central tendency (average) and
variability. Specification limits can be used to
display the capability of the process.
-------------------Figure 6. A histogram is an easy way to see the distribution

ofthe data, its average, and variability.
SCA1:'TER DIAGRAMS
oa1a P!llillI
A scatter diagram shows how two variables are

related and is thus used to test for cause and effect
relationships. It cannot prove that one variable causes
the change in the other, only that a relationship exists
and how strong it is. In a scatter diagram, the
horizontal (x) axis represents the measurement values
of one variable, and the vertical (y) axis represents the
measurements of the second variable. Figure 7 shows
part clearance values on the x-axis and the
corresponding quantitative measurement values on the
y-axis.
1$
12
1$
1~
11
11
1
8
g
10
1t
1t
13
14
'
'
'
1$
16
11 :
18 i
28
.r;art
1
2
9
9
9
9
1
1
1
l
II
Ii
j
!
I
'' II
II
4
1!
I$
24
7z
Figure 7. The plotted data point.<; in a scatter diagram show the
relationship between two variables.
CONTROL CHARTS
14.000 7401Jl 7411111 'IUlll 14M&

13JIIIII'W! 74~ lUll 7illrl4
'IUl8 74.1 1Wl 74l10l 14.011
7Ul0
U38.
7Uil1
0.01tl
74.008
C.036!
~L.
____________,__. .;_ . (
1:=1111lfl:M
'~--"
---"
OJII1
~= 74.001 a~ o.ot) i
;[---.. ---"t' ---~---.-J
I "
'
:~
::: l~t:'~:;;.m4:-:i..:'!':'~~::.:!'.::"~:.:.._::c:::;:_ :
~t ~t~--- - - -- -~
~1Jc"I4JIOO.
'
'l49.l'l.
ruoo
A control chart displays statistically

determined upper and lower limits drawn
on either side of a process average. This
chart shows if the collected data are within
upper
and
lower
limits
previously
determined through statistical calculations
of raw data from earlier trials (Figure 8).
i,..
I.Cl= 13llei
,..,_,.,,, ''""'' '*~1 ..,,._,...,,+-
'mlilll
'
;--.~ ~'""''''*
Figure 8. Data ponts that fall outside the

upper and lower control limits leads to
investigation and correction of the process.
... ~,.,..,, ... ..,..
t'""' . . ...........
_.......-.- . : I
--
.
..,;.1< '"..,.
<
In preparing a control chart, the

mean
upper
control limit (UCL) and lower
(&lmtiullliDI' i
;
control limit (LCL) of an approved process
and its data are calculated. A blank control
chart with mean UCL and LCL with no data points is created; data points are
added as they are statistically calculated from the raw data.
1 ~~
'
1 ~,
21)
SELF-CIIECK 3.1
I. Define the following.
1. Quality
2. Flow Chart
3. Check Sheet
4. Pareto Diagram
AC'rMTY 3.1
Provided with the needed tools, testing devices and materials in improving
quality processes, classify them using a check sheet to determine their condition.
_-_ ~~-: ~ r==~~~-N--D-e-fe-ctiv-e~-----~:
t;~~~
I~-
:3
---------------------- ----------------------1----
1'
~stmg
.
ev1ces ____
--------------------+--------------------
1.
2
3
~at~ls-=--== - - -~- - -
______-_------------+-
------------
2
3
I
-----------------------------L--------------------...J....--------------------'
ASSIGNMENT
As a Computer Hardware Servicing student, what tools are
appropriate in your industry?
Cut pictures of tools used in Computer Hardware Servicing and be able to
identify their functions.
Reference:
Me Laughlin, Robert, Sasser, Susan Ralston, Fix your own PC. Philippines
Graphics Arts, Inc., Tandang Sora St., Caloocan City
Legaspi, Carlos, Caina, Mark Anthony Operate A Personal

Dasmarinas Computer Learning Center.
r::--------
!
Date:
l Version N~~:
--==~:
Comp~ter.
ANSWER KEY 1.1.1

1.
Selection of material, Testing of Material, Cost of Material
2.
Good Quality, Reliable, Low Cost, Suitable for Project
3.
-Match the packing slip to the items received and ensures that
the materials are destined on tour department.
- That you are receiving materials indicated on the purchase
order regard with its quantity and discount.
- That the materials are in acceptable condition.
- The terms regarding installation and/ or set-up of equipment are
met.
ANSWER KEY 1.2.2

II.
I.
1. QN
2. QL
3. QL
4. QN
5. QN
6. QN
7. QN
8. QN
9. QN
10. QL
1. TRUE
2.FALSE
3. TRUE
4. TRUE
5.FALSE
III.
Workplace procedure is a written
instructions that identifies the health
and safety issues that may arise from
jobs and tasks.
ANSWER KEY 1.2.2

T
F
T
F
5. F
1.
2.
3.
4.
ANSWER KEY 1.3.1

1. Quality is the characteristics of a product that bear on its ability to
satisfy or implied needs.
2. Flowchart describes a process by graphically displaying the steps in
proper sequence.
3. Check Sheet helps organize data by category.
4. Pareto Diagram puts data in hierarchical order which allows the most
significant problems to be corrected first.
Date:
Version No.:
ACKNOWLEDGEMENT
Copyright Department of Education 2008
First Published JUNE 2008
This module was based on the Competency-Based CurriculumContextual Learning Matrix (CBC-CLM) and finalized on the Instructional
Modules Finalization Development Workshop conducted at the Finalization
Workshop conducted at the Development Academy of the Philippines, Tagaytay
City on May 6-10, 2008.
This learning instrument was developed by the following personnel:
Technology Teachers:
Mr. Jemuel Jay E. Ybanez
Don Alejandro Roces Sr. Science Technology High School
Mr. Joselito H. Zapanta
General Mariano Alvarez Technical High School
Mrs. Mirasol F. Dasig
San Pedro Relocation Center National High School
Ms. Evelyn U. Escario
Ms. Cherlyn F. de Luna
Assemblywoman Felicita G. Bernardino Memorial Trade School
Contextual Teacher:
Mrs. Ma. Josefina Bueno-Luna
E. Rodriquez Vocational High School
Facilitator:
Mr. Abel Elpidez
TESDA CENTRAL OFFICE
Taguig, City
Encoder:
Mrs. Marites L. Telewik
Mrs. Mllagros P. Aguihap
DepEd
Mr. Nelson L. Clerigo
This work was produced with funding provided by the Department of

Education.
Republic! of the Philippines

PUBLIC TECHNICAL-VOCATIONAL
HlGH SCHOOLS
6)
-J
llrl:'(''
,,,
Competency-Based
Learning Material
Second Year
---------------
Module #2
Unit of Competency:
I
Use Hand Tools
Qualification
Computer Hardware Servicing I][
Ill'
II
TABLE OF CONTENTS
Page
How to Use this Module ...................................................................................... . .. i
.. ii
Introduction ............................................................................................. .
1 ccbnicaJ Terms.............................................................................. . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Learning Outcome
.. 1
1 .............................................................................. '
Information Sheet 1............................................................................................. .
..2
In formation Sheet 1. 2 ................................. , ........................................ .
..4
1.~) ................................................................................. .
..5
Learning ()utcorne 2 ......................................................................................... .
..b
lnforn1ation Sheet 2.l ...................................................................................... .
.. 7
Infonnation Sheet
lnforrnation Sheet 2.2 ...................................................................................... .

Self- Check 2. l ................................................................................................. .
10
Activity Sheet 2.1 ............................................................................................ .
12
Learning ()utcorrte 3 ....................................................................................... .
13
" ]4
lnfonnation Sb.eet 3.1 .................................................................................... .
Information S.heet 3.2 .................................................................................. .
.. .. 15
Self-C:heck 3. 1 .............................................................................. .
.. ' 16
1\ctivi ty Sheet :) . l ...................................................................................... .
..J7
Learning Outcorne 4 ....................................................................................... .
.. 18
Information Sheet 'l.1 ..................................................................................... .
. l C)
lnforma1ion Sheet 4.2 ........................................................................................... .

~~clf-Che<~k
4.1 ................................... , ......................................................................
-~~:?
Activity Sheet 4.1 ................................................................................................
.~'.~3
Answer Key ............................................................................................... .
.24
Acknowledgemcn t

Welcome to the Module "Using Hand Tools". This module contains
training materials and activities for you to complete.
The unit of competency "Use Hand Tools" contains knowledge, skills
and attitudes required for a Computer Hardware Servicing NC I course.
You are required to go through a series of learning activities in order
to complete each of the learning outcomes of the module. In each learning
outcome there are Information Sheets, and Activity Sheets. Follow these
activities on your own and answer the Self-Check at the end of each learning
activity.
If you have questions, don't hesitate to ask your teacher for assistance.

You may already have some of the knowledge and skills covered in
this module because you have:
If you can demonstrate to your teacher that you are competent in a
particular skill or skills, talk to him/her about having them formally

recognized so you don't have to do the same training again. If you have a
qualification or Certificate of Competency from previous trainings show it to
your trainer. If the skills you acquired are still current and relevant to this
module, they may become part of the evidence you can present for RPL. If
you are not sure about the currency of your skills, discuss it with your
teacher.
After completing this module ask your trainer to assess your
competency. Result of your assessment will be recorded in your competency
profile. All the learning activities are designed for you to complete at your
own pace.
Inside this module you will find the activities for you to complete
followed by relevant information sheets for each learning outcome. Each
learning outcome may have more than one learning activity.
Date:
LOl. Use Hand Tools
-----+-Version

Unit of Competency: Use Hand Tools
Module: Using Hand Tools
INTRODUCTION:
Computer Hardware Servicing II. It includes training materials and activities for
you to accomplish and complete.
module on the use of Hand Tools.
This module consists of 4 learning outcomes. Each learning outcome
contains learning activities supported by instruction sheets. Before you perform the
instructions, read the information sheets and answer the self-check and activities
provided to certain as to yourself and your instructor that you have acquired the
knowledge necessary to perform the skill portion f the particular learning outcome.
Upon completion of this module, report to your instructor for assessment to
check your achievement of knowledge and skills requirement of this module. If you
pass the assessment, you will be given a Certificate of Completion.

Upon completion of the module the trainees/ students should be able to:
LO 1
L02
L03
L04
Plan and Prepare for Tasks to be undertaken

Prepare Hand tools
Use Appropriate Hand Tools and Test Equipment
Maintain Hand Tools
ASSESSMENT CRITERIA:
PRE-REQUISITES:
PC Operation
LO I. Use Hand Tools

Module2. Using Hand tools
TECHNICAL TERMS
AC power- alternating current
Accidental- adj. happening by chance
AcetyleneCompartmentalized- adj. a separate section or categories
Computer- machine- capable of accepting information, processing
the
information and supplying results in desired form.
Contaminants-v. to make impure by contact

Electronics- Pertaining to electron
ElectrostaticExplosive- tending to explode
Flammable- to burst out quickly
Hazards- n. risk, danger
MalfunctionObstructions- something in a way
PPE- Personal Protective Equipment
Technician- an engineering assistant

Tool kit- a small bag or box equipped with hand tools
Trouble shooting- locating and repairing faults in equipment after
they have occurred.
Unusual- adj. not in common use, rare; beyond the ordinary

VOM- Volt- Ohms millimeter
Well- equipped- complete with necessary parts/ component
Date:
~-~
. LOI. Use Hand Tools
~--er_m_o_n______
M_o_du_I_ez_u_si_ng_H_a_n_d_to_oi_s______________~~=~
L_ _ _ _ _ _ _ _ _ _ _ _
Program/ Course: Computer Hardware Servicing

Learning Outcome #01: Plan and Prepare Tasks to be Undertaken
1. Tasks to be undertaken are properly identified.
2. Appropriate hand tools are identified according to the task requirements.
3. Selection of tools according to the task requirements
Resources:
Equipment/ Facilities & Materials
1.
2.
3.
4.
5.
Workshop
Tables and Chairs
Computers
USB Flash Drive
LCD
References:
Me Laughlin, Robert, Sasser, Susan Ralston, Fix your own PC.

Philippines Graphics Arts, Inc., Tandang Sora St., Caloocan City
Computer. Dasmarinas Computer Learning Center.
http:/ jwww.workcover.nsw.gov.au/OHS/default.htm
http:/ fwww.MARCOM'S.

Plan and Prepare Tasks to Be Undertaken
Planning, as defined in the dictionary, is an act of
formulating a specific system for a definite course of action.
It is a very essential part of whatever task there is that
needs to be undertaken as it aids one in preparing for the
tools/ materials to be used, lets one project the possible
scenarios that may arise (such as loose or damage to the
tools).
This lesson aims to discuss the proper steps in planning
and preparing for the specific tasks to be undertaken.
Planning is a process of preparing for change and development and for
deciding how to best manage or influence those changes. Planning is also
directed at resolving specific problem issues or conflicts.
A Guide to Plan Preparation

The Policy background to Plan Preparation
Assessment- Students need to be aware of internal and external risk

factors and the consequences of any damage/ failure on their hand
tools.
Prevention- The student should identify which hand tools is damaged.
Preparation of plans- A plan will be required to be realistic, flexible
and meet all the assessed needs of a student at the same time the
hand tools itself and the likely needs of recipients of the emergency
response.
Education- Anyone involved to any extent in an emergency plan
should be aware of his role and be given the opportunity to practice
actually doing it.
Testing I Exercising- Any plan must be tested to ensure that it
encompasses all the outcomes of known or reasonably foreseeable
risks and that it would be effective in providing a sufficient and timely
response.
I Date:
Review- There are a number of circumstances in which a plan may

need to be reviewed. Following any test of a plan, or its use in an
emergency situation, it is important to analyze whether the planned
response was fully effective.
Response- The student should respond to incidents as part of their
core activities. Others may only very occasionally be asked to provide
an emergency response.
Safety and Risk

An emergency situation does absolve teachers and students from their
responsibilities, for their health and safety. All emergency plans should
therefore take account of the need to maintain the highest possible
standards of safety.
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Using Hand Tools
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List of Tasks to Be Undertaken

Most efforts to develop identification aids start and end with the
recognition key and its computer spin-offs, there are many other
identification tasks, starting with the most commonly used: instant
recognition. Here is a preliminary list of identification tasks:
Each is briefly described below, including a definition taken from

Webster's Unabridged Dictionary.
Recognition
"The identification of something as being of a certain kind"
Elimination
"To leave out of consideration"
Comparison
"The act of considering the relation between things in order to estimate their
similarities or differences"
Selection
"To choose in preference of others"
Selection is the opposite of elimination.
Fe
ate:
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Using Hand Tools
~I
INFORMATIONSHEET 1.3
Time Scheduling Suggestions

Time scheduling will not make you a perfectly efficient person. Very
few people can rigorously keep a detailed schedule day after day over a long
period of time. In fact, many students who draw up a study schedule and
find themselves unable to stick to it become impatient and often give up the
scheduling idea completely.
The following method of organizing time has been helpful to many
students and does not take much time. It is more flexible than many
methods and helps the student to establish long term, intermediate, and
short term time goals.
Intermediate Schedule - One per week

CARRY THIS CARD WITH YOU and cross out each item as you
accomplish it. Writing down things in this manner not only forces you to
plan your time but in effect causes you to make a promise to yourself to do
what you have written down
--1
1ST WEEK 2ND WEEK 3RD WEE!( I
WEEK
Sample only
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Using Hand Tools
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lr,D~a~te

Learning Outcome #02: Prepare Hand Tools
1. Appropriate hand tools are checked for proper operation and safety.
2. Unsafe or faulty tools are identified and marked for repair according to
standard operating procedure.
Resources:
Equipment/ Facilities Tools & Instruments
1. Workshop
2. Tables and Chairs
Supplies & Material
set of Screwdrivers
set of Pliers
Soldering pencil
Desoldering tool
Volt-Ohms Millimeter
Anti-Static wrist wrap
Tweezers
Cutter
Flashlight
Paint brush
Crimping tools
Magnifying glass
Adapter
Gloves
References:

"'
http: I lwww. workcover.nsw.gov.aul OHS I default.htm
http: I jwww.MARCOM'S.
D::-:-a_te-:-:----::~---lio 2. Prepare Hand Tools
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Using Hand Tools
/,/INFORMATION SHEET 2.1

/"
Preparing Hand Tools
Before you do any repair work on your PC-in fact, before you even
think about taking off the cover of your computer we recommend that you
furnish yourself with a computer tool kit. In computer application, the
usage of proper hand tools and equipment is very essential.
A good
troubleshooter must be knowledgeable in the tools and equipment.
HAND TOOLS
Side Cutter Pliers - a tool used for cutting or trimming
of connecting wires or terminal leads in the circuit board
-fl!lllrr
Long nose Pliers - Used for holding, bending and

stretching the lead of electronics component or connecting
wire.
Crimping Tool- a tool made of metal with plastic-rubber

handle, to press into small folds, to frill, to corrugate.
Tweezers- a tool use to hold small sensitive part of a

computer.
Cutter- a tool used in cutting wires.
Flat Screw Driver - a tool used to drive or fasten

negative slotted screws
!jji. i
I(..
r i F
fDf-o_a_te_:_ _ _ _ _.: I
Philips Screw Driver- a tool used to drive or fasten

positive slotted screws
w2. Prepare Hand Tools
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Using Hand Tools
Flashlight- a small electric light, a flash of electric light

used to give light in dark conditions.
Paint Brush- a device made of bristles set in handle, use
for cleaning sensitive parts of a computer.
Magnifying glass- a device made in glass with handle, to

exaggerate or to increase the apparent size of an object.
Volt-Ohms-Millimeter (VOM)- A measuring instrument

used by technician for measuring: current, voltage,
resistance
LAN Tester- is a device used to test the network connection.
Anti--Static Wrist wrap- is a device used to eliminate

electrostatic discharge in your work area.
Soldering Pencil - a tool used to join two or more metal

conductors with the support of soldering lead melted around
it.
Desoldering Tool - a tool used to unsoldered

unwanted parts or component in the circuit with
the support of soldering pencil
:-:-oa_t....,..e:_ _ _ _ _ - L02. Prepare Hand Tools

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..::..Us::.::in~g.._H=a:::n=d;.....:T=-=o=ol=s_ _ _ _ _ _ __
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INFORMATIONSHEET 2.2
Unsafe or Faulty Tools
Hand Tools include a wide variety of non-powered devices such as

wrenches, pliers, hammers, and screwdrivers.
These tools may seem
harmless, but they are the cause of many injuries. The Following are the
summary of safety practices related to hand tools.
General hazards:
The two most common hazards associated with the use of Hand Tools
are misuse and improper maintenance.
Misuse occurs when a hand tool is used for something other than its
intended purpose. (An example would be using screwdriver as a
chisel. This may cause the tip to break and strike someone).
Improper maintenance allows hand tools to deteriorate into an unsafe
condition. (Example would include cracked wooden handles that
allow the tool head to fly off or mushroomed heads that can shatter
upon impact.
Specially designed tools may be needed in hazardous environments.
(Always use non-sparking tools in the presence of flammable vapors
and dusts. Insulated tools with appropriate ratings must be used for
electrical work).
Personal Protective Equipment:
The type of PPE needed when using tools depends on the nature of the
tank. At a minimum, eye protection should always be worn.
The use of hand protection may also be appropriate to provide
protection against cuts, abrasion, and repeated impact.
Do's and Don'ts in Using Hand Tools

Pliers:
Do not increase the handle length of pliers to gain more leverage.

Use a larger pair of pliers or bolt cutters.
Do not substitute pliers for a wrench when turning bolts and nuts.
Pliers cannot grip these items properly and will slip.
Never use pliers as a hammer on the handle. Such abuse is likely to
result in cracks or breaks.
Cut hardened wire only with pliers designed for that purpose.
Always cut a right angle. Never rock from side to side or bend wire
back and forth against the cutting edges.
Screwdrivers:
Never use screwdrivers as a pry bar, chisel, and punch stirrer or

scraper.
Always use screwdriver tip that properly fits the slot of the screw.
Throw away screwdrivers with broken or worn handles.
Use magnetic or screw-holding screwdrivers to start fasteners in tight
areas.
Never use pliers on a screwdriver for extra leverage. Only use wrench
or screwdrivers specitically designed to accept them.
Utility Knives/ Blades:
roate:
Always use a sharp blade. Dull blades require more force and thus
are more likely to slip. Replace the blade when it starts to "tear"
instead of cut.
Never leave a knife unattended with the blade exposed. Consider
using a self-retracted knife with a spring-loaded black. (The blade will
retract when pressure as the knife is released.
Keep your free hand away from the line of the cut.
Don't bend or apply side loads to blades by using them to open cans
or pay loose objects. Blades are brittle and can snap easily.
-+-=L-=0-=2.:. .:.'--P-"re:Lp-=a.:...:re::...;::__:H.;::_a.:...:..nd~T-:=::o..:..,ol_s-=-:-::::---=----------Page # j
t._v--'e--'rs=io:..:..:n-"-l'l...:..o'-'-.:- - -
Using Hand Tools
__
_!Q__j
SELF-CHECK 2.1
Matching Type: Match the Hand Tools in Column A with its function in
Column B. Write your answer in sheet of paper.
Column B
Column A
a.~
c._
b . .. _
,., eFZ
_____ 1. a tool used to hold sma11

sensitive part of a computer.
____ 2. a tool used for holding,
bending and stretching the lead of
electronics.
3. a tool used to unsoldered
unwanted parts of component
_ _ _ _ 4. a tool used to drive or fasten
negative slotted screws.
d.
____ 5. a tool used to join two or more

metal conductors with the support of
soldering lead.
_____ 6. a device used to exaggerate or
to increase the size of an object.
g.
~\
..n-1
_ _ _ _ 7. a tool used to press into small

folds, to frill to corrugate.
_____ 8. a tool used for cutting wires.
h.
_____ 9. a tool for cutting or trimming

of connecting wires.
i.
_____ 10.
it absorbs the static
electricity of the material when being hold.
j.
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Using Hand Tools
I:J:
ACTIVITY SHEET 2.1
You will be given ten (10) hand tools. Try to identify and
give the function of each.
You will be rated according to the following.
ldentifi~d and ~ave the
fl.mctioris of to hand to:ols

~dentifi'd
10
and ~ave the

functions of 8-9 hand tools
lpentified and gave the

functions of 6-7 hand tools
ldentifi.ed and gave the

functions of 4-5 Hand tools
:lldentifitd and ~ave the

tunctions of 2-3 ~and tools
ldentifi~d and ~ave 'the

nctioris of 0-1 hiand tools
'
'
Sample only
~ate:
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LO 2.
Prepare Hand Tools

Using Hand Tools

Learning Outcome #03: Use Appropriate Hand Tools and Test Equipment
1. Tools are used according to tasks undertaken.
2. All safety procedures in using tools are observed at all times and
appropriate personal protective equipment (PPE) is used.
3. Malfunction, accidental or unusual events are reported to the
supervisor.
Resources:
1. Workshop
Supplies & Material
set of Screwdrivers
set of Pliers
Soldering pencil
Desoldering tool
Tweezers
Cutter
Flashlight
Paint brush
Crimping tools
Magnifying glass
Adapter
Gloves
References:
Fix your own PC. Me Laughlin, Robert Sasser, Susan Ralston,

Operate A Personal Computer, Caina, Legaspi, Carlos, Dasmarinas
Computer Learning Center.
http:/ jwww.workcover.nsw.gov.au/OHS/default.htm
http: //www.MARCOM'S.com
~ate:
Verswn No.:
L03. UseA

Personal Protective Clothing and Equipment
Personal safety
Whenever you perform a task in the workshop you must use personal
protective clothing and equipment (PPE) that is appropriate for the task and
which conforms to your local safety regulations and policies. Among other
items, this may include:
EYE PROTECTION
sucn as satety g1asses
WORK CLOTHING
such as coveran-
HAND PROTECTION
s-ucn as p1astlc gl.oves
~if~i~e~J
If you're not certain what are appropriate or required, ask your teacher
Safety check
Do not use flammable cleaners or water on electrical equipment.
Make sure designated walkways are kept clear of any obstructions.
Always wear protective clothing and the appropriate safety
equipment.
Make sure that you understand and observe all legislative and
personal safety procedures when carrying out the following tasks.
If you are unsure of what these are, ask your teacher.
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Using Hand Tools
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Safety Procedure
In many types of work, hand tools are used every day.
They make work easier and allow people to be more
efficient. However, many students often fail to see the
hazards these tools can present. In this module "Hand
Tool Safety" shows workers how accidents can be
significantly reduced and reviews the various hazards
that are associated with specific types of tools.
Safety Requirements
For your protection, observe the following safety requirements:
Follow all cautions, warnings, and instructions marked on the equipment.
Ensure that the voltage and frequency rating of the power outlet matches
the electrical rating labels on the system.
Use properly grounded power outlets
Safety Precautions
To protect both yourself and the equipment, observe the safety precautions
Cover System
Overheating
Replace the cover after

performing service on the )
l . . . ------ . . . . . . . ----------------~-----------~y~~e!!l__ ----..---------- .......... _'
I Date:
LO 3. Use A
ro nate Hand Tools and Test E ui ment
Using Hand Tools
SELF-CHECK 3.1
Directions: Fill in the blanks with the correct answer from the pool below.
should be unplugged.
1. If you experienced the grounding, the _ _
2. Replace the cover after performing service on the ________ .

is likely to happen.
3. When the cover system is damaged _ __
4. You are working on a computer with damaged insulation, you will

likely to experience _ _ __
5. You should wear a _____ when handling printers circuit boards.
electri sh'Qc'k
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.
Using Hand Tools
16
ACTIVITY SHEET 3.1
Demonstrate the use of the following Personal Clothing and Equipment (PPE)
1. Work clothinga. coverall/ apron

b. rubber shoes
2. Eye protectiona. Goggles

3. Hand protectiona. gloves
Criteria:
Directions: The student will be evaluating thru the given criteria:
The student who got;
Sample only
I Date:
Activity Program/ Course: Computer Hardware Servicing

Learning Outcome #04: Maintain Hand Tools
1. Tools are not dropped to avoid damage.
2. Routine maintenance of tools is undertaken according to standard

operational procedures, principles and techniques.
3. Tools are stored in appropriate locations in accordance with
manufacturer's specifications or standard operating procedures.
Resources:

3. Workshop
Supplies & Material
set of Screwdrivers
set of Pliers
Soldering pencil
Desoldering tool
Tweezers
Cutter
Flashlight
Paint brush
Crimping tools
Magnifying glass
Adapter
Gloves
References:

http://www.workcover.nsw.gov.au/OHS/default.htm
http://www.MARCOM'S.
D~a=te~:~~-----~lrL0~4~~M=ru=n=trun===H=~=d~T~o=ol~s~~~~~--------------~Pagii]
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Using Hand Tools
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Maintain Hand Tools
Teacher's note:
To avoid accidents in the work place resulting
from the incorrect use of hand tools, it will be important
that you understand the proper use of your items. Have
your group discuss your concerns about the dangers
involved in using hand tools. During the discussion,
each member is reminded of correct methods in
manipulating hand tools. During the session, every
member practices the correct methods in manipulating
hand tools. It is important that everyone has an
opportunity to use tools in the practice session. The
group leader should prepare in
~-t-=L0~4.~M=ru=n~t=ru=n~H=~~d~T~o~ol~s~~~~~-------------- I Pag e# I
.
.~u=si=n~g=H=an=d~T~o~ol~s____._____
19
Proper Use, Maintenance and Storage Tools
The use of safety hand tools should be a key component of most

industrial safety programs. An understanding of the hand tool's intended use
and environment, combined with proper tool selection, maintenance and
storage, will greatly reduce the risk of harmful accidents.
The following common-sense guidelines for Tool Use, Maintenance and

Storage:
Keep hand tools clean and free from ferrous or other contaminants.
Do not use hand tools in direct contact with acetylene, due to the
possible formation of explosive acetyl ides, especially in the presence of
moisture.
During normal use, all pliers and screwdrivers will

progressively develop some damage to the striking
faces of screwdrivers or the cutting edge and
striking end of pliers. As part of the normal
operating and safety procedures, these tools should be returned to the

workshop, as with steel tools, to have the faces and heads redressed.
This is essential to prevent eye damage resulting from chips detaching
from the item during use.
Do not hand tools fitted with wooden handles in places where the
handles may dry out and shrink. This will increase the risk of the
handle breaking or the head becoming loose.
Tools are designed for specific use. As with any

tool. In addition to the probability that the tool
will be damaged, this is a dangerous practice
for the safety of the operator.
The accepted standards of safety and maintenance for common steel

hand tools must also be adopted with non-sparking hand tools, in
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addition to any specific recommendations resulting from the alloys

used.
When sharpening hand tools, follow normal safety procedures, such as

the provision of eye and face protection, adequate extraction and dust
collecting facilities.
Clean tools and equipment work more efficiently. At the

end of each working day clean the tools and equipment
you used and check them for any damage. If you note and
damage, tag the tool as faulty and organize a repair or
replacement.
Electrical current can travel over oily or greasy surfaces.

Keep electrical power hand tools free from dust and dirt
and make sure they are free of oil and grease.
All workshop hand tools and equipment should have

maintenance schedule.
Always complete the tasks
described on the schedule at the required time. This will
help to keep the hand tools in safe working order.
Store commonly used hand tools in an easy-to-reach

location. If a tool or a piece is too difficult to return, it
could be left on a workbench or on the floor where it will
become a safety hazard. Keep your work area tidy. This
will help you work more efficiently and safely.
["15a.te:
:Tw 4. Maintain Hand Tools
Page #
~~V~e~rs~w~n~Nio~.-:~~~~~_l_-t~~~~~~~~U~sm~g=H~an~d~T~o-o~ls--------------~-~~2~1~
SELF-CHECK 4.1
Direction: Use your answer in a sheet of paper.

1.
2.
Keep hand tools clean and free from _ _ and ___ .

a. dirt and dust
c. water and soda
b. ferrous and other contaminants d. none of the above
Do not use hand tools in direct contact with _____ , due to the
possible formation of explosive acetyl ides, especially the presence of
moisture.
a. acetone
c. alcohol
b. acetylene
d. none of the above
3. If you used a damage hand tool, what will you do?

a. tag a tool
c. put in a trash can
b. don't use it
4. As part of the normal operating and safety procedure, these tools
should be
returned to the - - - - a. bedroom
c. workshop
b. office
5. When sharpening hand tools, follow normal _ _ procedure.
a. friendly
c. safety
b. common
d. unsafe
["i5ate:
:_LLO 4.
......
~_e;._rs-'-w_n_N_:co_.:..:_____ __l_
Maintain Hand Tool:=-s-:---::::---:--=---:------------T_Page

Using Hand Tools
22
#]
ACTIVITY SHEET 4.1
Direction: Answer the following briefly.

1. What appropriate action should be done if the hand tool is damaged?
2. If the screwdriver is oily or greasy, what is the proper thing to do?
3. You are working in an untidy work station, what will you do?
D~a~t~e=~~------LL0
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Using Hand Tools
ANSWER KEY (USING HAND TOOLS)
Self-Check 2. 1
I.e
2.d
3.c
6. j
7. i
8.h
9.g
10.F
4. b
5. a
Self-Check 3.1
1.
2.
3.
4.
5.
AC Power cord
Cover System
Overheating
Electric shock
Wrist strap
Self-Check 4. 1
l.B
2. B
3. A
4.C
5. c
t-:LD7a=:te:'----="=----- LO 4. Maintain Hand Tools

[.v-'e=rs=ion=N..:.::.o:.:-.:- - .
Using Hand Tools
ACKNOWLEDGEMENT
Modules Finalization Development Workshop conducted at the Development
Academy of the Philippines, Tagaytay City, on May 6-10, 2008.
Mr. JemuelJay E. Ybanez
Don Alejandro Roces Sr. Science Technology
Mr. Jose lito H. Zapanta
Contextual Teacher:
Mrs. Ma. Josefina Bueno-Luna
Facilitator:
Mr. Abel Elpidez
Taguig, City
Encoder:
Mrs. Milagros P. Aguihap
DepEd
Education.

PUBLIC
_.\..
f1
T:i::~~~~~~~ATIONAL '"' '( !, ~~
E
1 ul' " '",
Competency-Based
Curriculum Material
Second Year
Computer Hardware Servicing

~---------------T------
1 Module#::~
:
i
------------------------------!
Terminating and Connecting Electrical

Wiring and Electronic Circuits
I
f
----------h-------------------------------------------1
Unit of
I
Terminate and Connect of Electrical
I
Competency:
Wiring and Electronic Circuits
I
- _______________ L_ _____ _
TABLE OF CONTENTS
Page
How to Use this Module .......................................................................... .i
Introduction ........................................................................................... .ii
Technical Terms ..................................................................................... iii
Learning Outcome 1 ................................................................................ 1
Information Sheet 1. 1.............................................................................. 2
Operation Sheet 1. 1 ................................................................................ 5
Self Check 1.1 ......................................................................................... 6
Operation Sheet 1.2 ................................................................................ 7
Learning Outcome 2 ................................................................................ 8
Information Sheet 2. 1.............................................................................. 9
Activity Sheet 2.1 .................................................................................. 10
Learning Outcome 3 .............................................................................. 13
Job Sheet 3.1 ........................................................................................ 14
Acknowledgement
HOW TO USE TWS MODULE

Welcome to the Module Wferminating and Connecting Electrical Wiring
and Electronic Circuits". This module contains training materials and activities
for you to complete.
The unit of competency "Terminate and Connect Electrical Wiring and
Electronic Circuits" contains knowledge, skills and attitudes required for a
Computer Hardware Seroicing NC II course.
complete each of the learning outcomes of the module. In each learning outcome
there are Job Sheets, and Activity Sheets. Follow these activities on your own
and answer the Self-Check at the end of each learning activity.

You may already have some of the knowledge and skills covered in this
o Already have completed training in this area.
you don't have to do he same training again. If you have a qualification or
Certificate of Competency from previous trainings show it to your teacher If the
skills you acquired are still current and relevant to this module, they may become
After completing this module ask your teacher to assess your competency.
Inside this module you will fmd the activitie~ for you to complete followed by
~~g--e___
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8 10
Module 3.Terminate and Connect Electrical Wiring and Electronic Circuits
~=
Program I Course
Computer Hardware Servicing NC II
Unit of Competency
Terminate and Connect Electrical Wiring and

Electronic Circuits
Module# 3
Terminating I Connecting Electrical Wiring and

Electronic Circuits
INTRODUCTION
Computer Hardware Servicing NC II. It includes the following competencies: plan
and prepare for termination/ connections of electrical wiring/electronic circuits,
terminate j connect
electrical
wiring/ electronic
circuits,
and
test
termination/ connections of electrical wiring/ electronic circuits.
It consists of ~ learning outcomes. Each learning outcome contains
learning activities supported by each instructional sheet. Upon completion of
this module, report to your teacher to assess your achievement of knowledge and
skills requirement of this module. If you pass the assessment, you will be given a
certificate of completion.
LO 1. Plan and prepare for termination I connection of electrical
wiring/ electronic circuits.
L02. Terminate/Connect electrical wiring/electronic circuits.
L03. Test Termination/ connection of electrical wiring/ electronic circuit.
REFERENCES:
1. Agpaoa, Feliciano, Interior and Exterior Wiring Troubleshooting, National

books Store, 1991
2. www.google.com
3. www.yahoo.com
4. www.wikipedia.com
Date:
Version
LOI. Plan and Prepare for Termination /Connection of Electrical Wiring/Electronic Circuits~ ~~
ii
----
TECHNICAL TERMS
Side Cutter Pliers- used for cutting or trimming of connecting wires or terminal
leads in the circuit board
Long nose Pliers - used for holding, bending and stretching the lead of
electronics component or connecting wire.
Soldering Pencil- used to join two or more metal conductors with the support of
soldering lead melted around it.
Multitester- instrument use to measure voltage, current and resistance.
Resistor- a device designed intentionally to have a defmite amount of resistance
Capacitor- a devise that stores electrical energy.
Terminate- was a shareware modem terminal and host program for MS-DOS
and compatible operating systems developed from the early to the late 1990s by
the Dane Bo Bendtsen.
Termination- the point where a line, channel or circuit ends.
OHS- Occupational Health and Safety
Date:
Pagel
L?I. .Plan and Prepare for Termination /Connection of Electrical Wiring/ElcctronicjCtrcmts

J----:V:-:-e-r--=si-on---t---,M--::-o-du--:1-c-3-.T-er_m_,i-na-te_an_d_C_o_n_nect Electrical Wiring and Electronic Circuits
-- iil--------
Program/ Course
Unit of Competency
Terminate and Connect Electrical Wiring and

Electronic Circuits
Module #3
Terminating and Connecting Electrical Wiring and

Electronic Circuits
Learning Outcome 1: Plan and Prepare for Termination/ Connection of Electrical

Wiring /Electronic Circuits
1.
2.
3.
4.
Materials are checked according to specifications and task.

Appropriate tools and equipment are selected according to task requirements.
Task planned to ensure OHS guidelines and procedures are followed.
Electrical wiring electronics circuits are correctly prepared for connection/
termination in accordance with instructions and worksite procedure.
References:
1. Agpaoa, Feliciano, Interior and Exterior Wiring Troubleshooting, National
books Store, 1991
2. www.google.com
3. www.yahoo.com
4. www.wikipedia.com
r.-;D-ate-:-:-----+-LO I. Plan and Prep~e

Version
'----
to~ Termination /Connection of Electrical Wiring/Electronic Circuits
Module 3.1 ermmate and Connect Electrical Wiring and Electronic Circuits
-==r-
Pagj
I

Use ofTools
To work with electronic and electrical circuits, a beginner needs to
acquire special hand tools and equipment. Each of these hand tool and
equipment does one or more specific job in connecting, replacing, securing
and troubleshooting of electronic circuits.
In doing so it is better for a beginner to learn first how to use these
hand tools and equipment. And where to use them, before they can start to
build or assemble simple circuit up to complicated ones.
A. Basic Electronic Hand Tools and Equipment
Electronic technicians in olden days could get along with a set of screw
drivers, long nose, side cutter and soldering pencil in troubleshooting. But now
adays, with the arrival of the new circuit technology and microcircuit is being
introduced in the industry, troubleshooting the problem is very complex.
Without the knowledge and aid of the multitester and other sophisticated
equipment such as regulated power supply, signal generator and oscilloscope,
troubleshooting is impossible. Here are the following basic tools and equipments
needed for the repair of electronics devices and appliances:
r-D_ru~e:________-+_L_O_I_.P_Ia_n_~_d_P_re_p_ar_e_fu_r_Te_rm__in_ru_io_n_~_o_nn_e_ct_io_n_of_E_Ie_ct_ri_cru_W
__ir_in_w_E_Iec_tr_o_ni_c_C_ir_cu_it_s_._. __ l-_~P.ag~-=l
Version
I 2J
A. Common Tools
!Figure No.6
figure No.I
Figure No.2
Figure no. 3.
lli. . . .~llliiiili~llj
Figure no. 5
Figui'e no. 4
Long Nose Pliers-- is used for holding, bending and stretching the lead
of electronics component or connecting wire. See figure no. 1.
2 . Side Cutter Pliers- is used for cutting or trimming of connecting wires.
or terminal leads in the circuit board. See figure no. 2.
3 . Flat Screw Driver- is used to drive or fasten negative slotted screws.

See figure no. 3.
4. Philips Screw Driver- is used to drive or fasten positive slotted screws.

See figure no. 4.
5. Soldering Pencil - is used to join two or more metal conductors w[th
the support of soldering lead melted around it. See figure no. 5.
6. Dcsoldering Tool -- is used to unsoldered unwanted

component in the circuit with the support of soldering pencil.
See figure no. 6.
par1 s
or
B. Basic Electronic E:quipment
Figure No.7
Figure No.8
Figure No.9
1. Multi-Volts Power Supply -is used to supply the desired direct current
voltages in the circuit. See figure no.9.
2. Multitester- is used for measuring resistance, voltage and current.
See figure no.7.
3. Portable Electric Han drill - is used for boring hole Is in the plastics
chassis or metal chassis. See figure no.8.
of
.~~)~~--=-=-~~==~t~ ~~~~~~a~~~~~~~~~~~r~~~;~;;~ ~:~:1cc~~- L~~~~~=~~~rng/l~~~~~~~~-~~~;~~~~ ~~ _- -~ : 1~3~,~- Vcr,H>n
Mod11k 3. l'errnmatc and Connect I:lectrical Wiring and l~lectronlc C1rcuih
---------- ----- - -------------------- ------------------------- --------------
--
OPERATION SHEET 1.1
l. Given 10 kinds of hand tools Label and give the function of each. You will be
assessed using the following criteria.
Criteria
Score
Descriptor
Identified 10 tools
Excellent
Identified 7-9 tools
Very good
Good
1-2
Fair
Poor
Version
---
--1
Circuits
~-Page-]
=r~-~-J
r+--LO I. Plan and Prepare for Termination /Connection of Electrical Wiring/Electronic
f--:-:0-at.....,e:_ _ _ _ _ _
--
Self-Check 1.1
Self-Test
A. State whether the following is equipment or a handtool.
_______ 1. Desoldering Tool

2. Soldering Pencil
3. Multi-Volts Power Supply
_ _ _ _ _ _ 4. Long Nose Pliers
_ _ _ _ _ _ 5. Portable Electric Handrill
B. Write true if the statement is correct and false if otherwise:
_______ 1. A flat screwdriver is used in driving or fastening positive
slotted screw.
_ _ _ _ _ _ 2. Soldering Pencil is used to join two or more metal conductors
with the support of soldering lead melted around it.
_ _ _ _ _ _ 3. Side Cutter Pliers is used for cutting or trimming of connecting
wires or terminal leads in the circuit board.
______ 4. A multi-tester is used in boring holes in the plastics chassis.
- - - - - 5. A long nose pliers is used for holding, bending and sketching
the lead of electronics component or connecting wire.
Date
LO I. Plan and Prepare for Termination /Connection of Electrical Wiring/Electronic Circuits
f-Pag<:-]
~Ve_r_s:(-m----~-~M~o-d~u7le~3~.T~e-rm~in-at-e-~-d~C-on-n-ec-t~E~"Ie-c-tr~ic~ai~W~iri~n-g-~-d~E~I-ec-tr-o-n~ic~C~ir-cu~i-ts----
~--6 ~
Operation Skeet 1.2

From the given hand tools pick out 5 and demonstrate how each functions.
You will be assessed using the criteria below:
-
CRITERIA
SCORE
DESCRIPTOR
Demonstrated 5 functions
10
Exc ellent
Very Good
G ood
F rur
Po or
----
----
Date~-----pm. Ploo ood

Yers10n ~
""'=
tonomtoodoo /Coo""'"" of EI<Wi"l
Wi<iog/El~trooto
ct"oit.:
Module 3.Termmate and Connect Electrical Wiring and Electronic Circuits

.
f'~=J
7
-----
Program/ Course
Computer Hardw.re Servicing NC II
Unit of Competency
Terminate and Ce~nnect Electrical Wiring and

Electronic Circuits
Module #3
Terminating and !connecting Electrical Wiring and

Electronics Circulits
Learning Outcome 2
: Terminate j Connect electrical wiring/ electronic circuit
1. Safety procedure in using tools are properly observed at all times
appropriate personal protective equipment is observed.
2. All Works is undertaken safdly in accordance with the workplace
and standard procedures.
3. Appropriate range of metho~s in termination/ connection is used
according to specifications, manufacturer's requirements and
safety.
4. Correct sequence of operatior. is followed.
5. Accessories used are adjustdd, if necessary
6. Confirm termination/connection is undertaken in accordance with
job specification.
References:
1. Agpaoa, Feliciano, Interior and Exterior Wilring Troubleshooting, National books
Store, 1991
INFORMATION SHEET 2. 1
Electrical termination of a signal invoilves providing a terminator at the end
of a wire or cable to prevent an RF signal from being reflected back from the end,
causing interference. The terminator is placd at the end of a transmission line or
daisy chain bus (such as in SCSI), designed to match impedance and hence
minimize signal reflections
Electrical Connections
Whether adding new electrical gear or rewiring something already aboard,
the requirements for a reliable and safe electtical connection are the same. You
need the right wire, the right terminal fittings, and a couple of inexpensive hand
tools.
SOLDERING
The following information will aid you jn learning basic soldering skills. It
should enable you to solder wires to electrical connectors, splices, and terminal
lugs. Special skills and schooling are require<li for the soldering techniques used in
printed circuit boards and micro miniature component repair.
SOLDERING PROCESS
Cleanliness is essential for efficient. effective soldering. Solder will not

adhere to dirty, greasy, or oxidized surfaces. Heated metals tend to oxidize rapidly.
This is the reason the oxides, scale, and dirt must be removed by chemical or
mechanical means. Grease or oil films can. be removed with a suitable solvent.
Connections to be soldered should be cleaned just prior to the actual soldering
operation.
Items to be soldered should normally be "tinned" before making a
mechanical connection. Tinning is the coating of the material to be soldered with a
light coat of solder. When the surface has been properly cleaned, a thin, even
coating of flux should be placed over the sprface to be tinned. This will prevent
oxidation while the part is being heated to soMering temperature. Rosin-core solder
is usually preferred in electrical work. However, a separate rosin flux may be used
instead. Separate rosin flux is frequently used when wires in cable fabrication are
tinned.
Date:
Version
L02. Terminate /Connect Electrical Wirin;-glE--:-:1-ec-:tr-;:o-;:-ni-:-c_c_ir_c-:-ui-=ts:----~:-c---:--_

~---------~---------------------------------------------
r_~~g:-_jl
ACTMTY SHEET 2.1

Learning Outcome 2. Soldering and Terminating Techniques
Solder the given components in electronics.
T
Item
Laboratory
Activities
no.
1.
Soldering Technique
Are performed
2.
Wiring and
connections are
soldered
3.
Safety Precautions
are observed
T
A
L
--
--
--
5 - Skillfully performed
4 - Very Satisfactory performed
3 - Satisfactorily performed
2 - Fairly performed
1 - Poorly performed
Date:
L02. Terminate /Connect Electrical Wiring/Electronic Circuits
L..v_e_rs-io_n_ _ _. _ L_ _ _M_o_dule 3.Terminate and Connect Electrical Wiring and Electronic Circuits
Tage
-I~l 0 ~=
Terminate the given electrical splices and joints given the follo~'ing:
2. 1 Western union short tie
2.2. Rat tail joint
2.3. Knotted Tap Joint
,T
Pgc
i I
2. 4 - Fixture j<>int.
2.5 Western union short tie
Performance Score Card

Rat<'
Criteria
1. Workmanship
50%
2. Speed in Work 25%
~~~:c_=-~~ -~~==~~~ ~~~~::~~~:~~~~-:~ec~

r~~~~~~~~~~~~~/EI::~~~:=~~~~~t-~----~-=~~=-=-~~~
Module
errninatc and Conn1:ct Electrical Wiring and Electronic Circuits
Vcrston
I-- ----
--- ----- ---------
3.'1
--
----------
-----------------------------------------------------------------------
--
Program/ Course
Unit of Competency:

Terminate and Connect Electrical Wiring an.d
Electronic Circuits
Module #3
Terminating and Connecting Electrical Wiril:ng

and Electroni.c Circuits
Learning Outcome 3
:Test Termination and or Connection of Electri.cal

Wirings/ electronics circuits
J . Testing of all completed termination/ connection of electrical
wiring/ electronics circuits is conducted in compliance with specifications

and regulations using appropriate procedures and equipment.
2. Wiring and circuits are checked using speciiied testing procedure.
3. Accidental events or conditions are responded to in accordance with
established procedure.
References:
1. Agpaoa, Feliciano, Interior and Exterior Wiring Troubleshooting, National books
Store, 1991
JOB SHEET #1.1

Materials Required:
3pcs.of 5 ohms resistors

3pcs of capacitor
3pcs. Light bulbs 220v
Tools and Equipments Required:
Side Cutter Pliers

Long Nose Pliers
Soldering Iron
Multi Tester
Provided with the necessary materials, tools and equipments,

terminate and connect electronics components to assemble a simple series
parallel connection.
You will be assessed according to the following criteria:
-"
-"
Criteria:
l.Steps were
followed in
correct
sequence
2.Safety
precautions in
using tools and
equipment were
followed
3.Correct
reading of
voltage and
resistance was
observed
Where:
Date
Version
_L
--+-----------
L03. Test Termination and/or Connection of Electrical Wirings/Electronic
Circuits-E:~~=~=
c--"
5 - Excellent
4 - Very Satisfactory
3- Satisfactory
2- Fair
1- Poor
14
-------
ACKNOWLEDGEMENT
Modules Finalization Development Workshop conducted at the Finalization
Workshop conducted at the Development Academy of the Philippines, Tagaytay
City on May 6-10, 2008.
Mr. Jemuel Jay E. Ybanez
Mr. Josellto H. Zapanta
Contextual Teacher:
Mrs. Ma. Josef"ma Bueno-Luna
Facilitator:
Mr. Abel Elpidez
Taguig, City
Encoder:
DepEd

Education.
D ED
~~=o~~ATIONAL "'' '"'!,'P. '"'"

PUBLIC
\.
11
"oo.,
Competency Based Learning

Material
Second Year
Module #4
Installing of Co:mputer Systems

and Networks
Unit of Competency:
Install of Computer
Sys~ems
and Networks
Qualification
-- I
I
Computer Hardware Servicing II
===d
TABLE OF CONTENTS
How to lJse this Module ............................................................................ .i

Introduction ............................................................................................. ii
Technical Terms ........................................................................................ iii
Learning Outcome 1 Plan and Prepare for Installation ................................. 1
Inforrrtation Sheet 1.1 ................................................................................ 2
Inforrrtation Sheet 1.2 ................................................................................ 3
Self Check 1.2 .......................................................................................... 7
Information Sheet 1.3 ............................................................................... 8
Self-Check 1.3 ........................................................................................ 11
Information Sheet 1.4 .............................................................................. 12
Self-Check 1.4 ........................................................................................ 1 E>
Assign.ment ............................................................................................. l6
Answer Keys .......................................................................................... 1'7
Learning Outcome 2 Install Equipment, Device j System ......................... 18
Ir1formation Sheet 2.1 . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . .. . . . . . . . . . .. . . . . . .. . . . . . . . .. . . . . . .. . . . . . . . 19
Activicy
~3heet
2 .1 ..................................................................................... 21
Information Sheet 2.2 ............................................................................. 22

Self-Check 2.2 ........................................................................................ 23
Self -Check 2.3 ....................................................................................... 26
Informatior1 Sheet 2.4 .............................................................................. 27
Self-Check 2.4 ......................................................................................... 30
Information Sheet 2.5 .............................................................................. 3.1
Self-Check 2.5 ........................................................................................ 32

Ir1formation Sheet 2.6 .........................................................................,.... 33
Self-Check 2.6 ........................................................................................ 38
Activity Sheet 2. 7 .................................................................................... 42
Ir1formation Sheet 2.8 ............................................................................. 4.3
Operation Sheet 2.8 ................................................................................ 45
Answer Keys ........................................................................................... 46
Learning Outcome 3 Conduct Validation and Testing .............................. 48
Self-Check 3.1 ..................................,...................................................... 52
Operati<Dn Sheet 3.2 ................................................................................ 55
Ir1formation Sheet 3.3 ................................................... , ......................... 56
Self-Chck 3.3 ................................ : ....................................................... 57
Operation Sheet .3. 4 ................................................................................ 60
Ir1formation Sheet 3.5 ............................................................................. 61
Operati<Dn Sheet 3.5 ................................................................................ 63
Answer l{eys ........................................................................................... 64
Acknowledgement

Welcome to the Module "Installing of Computer System". This module
contains training materials and activities for you to complete.
The unit of competency "Install Computer Systems and Networks"
contains knowledge, skills and attitudes required for a Computer Hardware
Seroicing NC TI course.
complete each, of the learning outcomes of the module. In each learning outcome
there are Information Sheets, Operation Sheets, and Activity Sheets. Follow
these activities on your own and answer the Self-Check at the end of each learning
activity.

You may already have some of the knowledge and skill.s covered in this
you don't hav~ to do he same training again. If you have a qualification or
Certificate of Competency from previous trainings show it to you:r teacher. If the
skills you acqulired are still current and relevant to this module, they may become
After completing this module ask your teacher to assess your competency.
Inside this module you will find the activities for you to complete followed by
----==r:
-.------
P~e
-------~---1
Module 4 :Installing of Computer Systems and Networks
rs1on No.
--
-:----~
1
-------- -------

Install Computer Systems and Networks
Installing of Computer Systems and Networks
Program/ Course
Unit of Competency
Module
INTRODUCTION:

Computer Har~ware Servicing II. It includes activities and materials on Installation
of Computer Systems and Networks.
module on the Diagnosis and Troubleshooting of Computer Systems.
This module consists of ~ learning outcomes. Each learning outcome
contains learning activities supported by each instruction sheets. Before you
perform the instructions, read the information sheets and answer the self-check
and activities iprovided to ascertain to yourself and your teacher that you have
acquired the knowledge necessary to perform the skill portion of the particular
learning outcotne.
Upon cQmpletion of this module, report to your teacher for assessment to
check your acll1ievement of knowledge and skills requirement of this module. If you
pass the assessment, you will be given a certificate of completion.
SUMMARY OP LEARNING OUTCOMES:

LO 1
L02
L03
Plan and prepare for installation

Install ~quipment and/ or device and system
Conduct validation and testing
PRE-REQUISitt'ES:
PC Operations
-----
-----~odule
ate
ersion No.
----~---
4 :Installing of Computer Systems and Networks
---
TECHNICAL TERMS
Active Subs- amplify or boost signals
Anti-Static - A product that prevents the build up of static electricity
BIOS -113asic Input/Output System, chip that controls the most basic
functionjs of the computer and performs a self-test every time you turn it on.
Flash dtive- RAM that can retain data without electrical power. It is widely
used for BIOS chips and for digital camera and digital music storage.
Graphici tablet - objects are drawn using a pen or a puck. The puck is
technically a tablet cursor, not a mouse.
Goggles- A large spectacles, with shields around the rims, for protecting
the eyes from dust, excessive light, wind, etc.
Hard-di$k drive - is a storage device that stores billions of characters of

data on ta nonremovable disk.
Hal'dwate- refers to the tangible (things you can touch) components of a
computer system. Hardware components are further divided into three
groups namely
Host- any computer whether mainframe, server, or even PC that acts as an

information source on a network.
Intellig.. nt Hubs - select which path a specific signal will travel
Joy Sti~k - a hand-held control stick that allows a player to control the
movements of a cursor on a computer screen or a symbol in a video game.
LAN Cali'd- Local area network interface card.
Laptop pomputer - A small, portable computer -- small enough that it can

sit on your lap.
Local Atea Network- the smallest of the three network types, consist of PCs
connectd together within a limited area, such as within the same building,
floor or department.
Mainfrapte: A powerful multi-user computer capable of supporting many

hundreds or thousands of users simultaneously.
Metropqlitan Area Network - are network that spans no more than 50

miles. It is design to connect LANs spanning a town or city
Minico~puter:
Metropdlitan Area Network - is a network that spans no more than 50

miles. I~ is design to connect LANs spanning a town or city
Mother~oard
A multi-user computer capable of supporting up to

hundreds of users simultaneously.
- contains the CPU, BIOS, Memory, mass storage interfaces,

serial ruid parallel ports, expansion slot and all the controillers required to
control standard peripheral devices such as the display screen, keyboard
and disk drive
-----E
te
______
rsion No.
------
Modem - (Modulator-Demodulator) The modem is a device that allows a

given computer to share data or otherwise a device which let computers
exchange information
Modular Hubs - are popular in networks because they are easily expanded
and always have management option. It is purchased as chassis, or card
cage, with multiple card slots, each of which accepts a communication card,
or module
Multimedia - is the combination of different types of communication media

(sound., JPrint, video, and so on)
Multitester- is an instrument use to measure voltage, current and
resistance.
NIC - Network Interface Card - The PC expansion board that plug into a
personal computer or server and works with the network operating system to
control the flow of information over the network.
Network- is a communications system connecting two or more computers.
Networ~ Bridge - divides network into smaller, more manageable sections

helping reduce network traffic.
Network Hub - a hardware device that all PCs on a network are connected to
by cabling.
The hub manages receiving and transmitting data from
networked services.
Network Server.:. is a powerful computer whose sole purpose is to serve

network clients.
Network Switch - It helps determine how data moves over large networks.
Noteboqk computer An extremely lightweight personal computer that

weighs weigh less than 6 pounds and are small enough to fit easily in a
briefcase.
OHS- Occupational Health and Safety

Operating System (Os) -software that controls the allocation and use of
programs and data that a computer uses.
Passive Hubs - simply connects various cables
Personal computer:
microprocessor.
Port hub /Port- is a connector on the back of a computer or other device.

A port is either a serial port or a parallel port.
Peers~
Proto~- refers to the specific standards governing the sending and

receiving of data.
Repeater- a device that strengthen signals and allow then to stay clear over
longer distances.
Printer - It is a piece of hardware that produces a paper copy (also known as

'hardcopy} of the information generated by the computer.
small,
single-user
computer
based
on
mean any computer sharing the same protocol layer with another
computer.
--------E
Date
------
Version No.
-----
RAM- IR.andorn Access Memory, is a primary memory. This memory is used

inside tbe computer to hold programs and data while it is running.
RJ 45- is the connector plugged into the NIC ports on computers and often
connecting the main networking hardware together.
Router -- a device that forwards data packets between Local or Wide Area
Network groups.
Scannet- it is an input device that read text or illustration printed on paper,

translates the information into a form that a computer can use.
Server...,. is a part of a network. It is a special computer that users on the
network: can asses to carry out a particular job.
Softwar~- programs and data that a computer uses.
Softwar~ applications- enables you to perform specific tasks- solve
problemfs, perform work, or entertain yourself.
Sound Jl>evice Driver Installer I Sound and Audio Devices - A windows
XP Control Panel applet, called Sounds, and Multimedia in Windows 2000,
for configuring the system's sound card.
Stacka*e Hubs - work just like standalone hubs, except that several of
them catt be "stacked" (connected) together, usually by short lengths of cable.
Standalpne Hubs - are single products with a number of ports. It is usually

include some method of linking them to other standalone hubs for network
expansion.
Static ... The discharge of electricity between two objects with different
electrical potential
Sub no~ebook computer - A portable computer that is slightly lighter and

smaller than a full-sized notebook computer. Typically, sub notebook
comput~rs have a smaller keyboard and screen, but are othe1wise equivalent
to notebbok computers.
UTP- (Unshielded Twisted Pair) least expensive and most popular network
media.
USB- Uiniversal Serial Bus, a hardware interface for low-speed peripherals
such as the keyboard, mouse, joystick, scanner, printer and telephony
devices.
Video C~mera- camera using videotape: a camera that records onto
videotape
Wide Atea Network - used to distribute information thousand of miles

among thousands of users.
Wireles$ Hubs- are hubs designed for the home
Workst~tion- is any network computer that connects to and request
resourc s from a network
Da_te_~=-~~~----
Version No.
---
I Module 4 Jnstalling of Compute' Systems and Netwo,ks

-----
----
Program/ Cour~e
Unit of Competency
Module

Learning Outcome 01:
Plan and Prepare for Installation
1. Installation procedure that conform with the requirements of OHS policies and
procedure if:> planned
2. Location of necessary devices j systems is determined relating to job
requirements.
3. Appropriate tools, equipment and testing devices that conform to OHS are
identified.
4. Strict impo!j>itions of material specifications are followed
5. Appointmerjtt oflaboratory teachers is approved in line with planned procedure.
6. Unavoidable circumstances related to preparatory works are enumerated and
given priority.
Resources:
and
Accessories
LAN Card
UPS
Server
24 port-hub
Modem
Fax machine
PC Video can:)lera
USBExternalCD writer
USB scanner
USB printers
USB Flash Drive
Materials
Tools
Equipm~nt
Screwdriver(standard)
Screwdriver(Philips)
Long nose pliers
Mechanical pliers
Allen wrench
Multitester
Crimping tools
Soldering iron (30 watts)
Wire stripper
LAN Tester
Anti-static wrist wrap
Device drivers j installers
Software applications
Network OS Software
RJ45
UTP Cat 5 cable
Motherboard's manual
and installer
Sound device driver
installer
References:
Sto. Domingo, Josephine C., Learning Windows XP and Internet the Easy
Way Computers- The Easy Way
Andres $r., Antonio M. Introduction of Computer. Fully Illustrated,
Valenzu!la City; May 2003 World Class Publishing and Packaging
HASOP Hardware, Software and Peripherals) Reference Manual, 2005
Microso Encarta Reference Library 2005. 1993-2004
Microsoft
Corporation.
Computr Fundamentals, Makati City: STI Technology Institute Inc.;
Copyright 1997
Marcelo, Antoinette R., Understanding PC Hardware, Philippines: Jemma
Inc., 200'7
.
-------E --te
--------
rsion No.
---------
----
-~---l
Page
___
1 __

OHS Policies and Procedures
Occupational Health and Safety Policy
In the $chool as a computer teacher you must be aware of how your
students behave when they are working in the computer laboratory, as well as
implementing a safe way of accomplishing every task. Safety practices should be
learned early find always adhered to when working with any electrical device,
including pers~nal computers and peripherals. This is for the protection of not
only the peopl~ working with them, but also for the devices themselves. The basis
for this process begins with your Occupational Health and Safety Policies.
Personal
Safe~y
While Working Along With PC's
Computr equipment can be dangerous, and you or others can be injured or

even killed if ylou don't follow proper safety guidelines when working along PC's.
The following are some precautionary measures to take before working with any
computer equiii>ment:
Wear sh~es with non-conductive rubber soles to help reduce the chance of
being sh<i>cked or seriously injured in an electrical accident.
Do not work on components that are plugged into their power source.
Do not remove expansion cards from a computer when it is turned on.
Remove all jewelry when working inside any computer related equipment.
Be sure not to mix electronic components and water.
t~e~~=====~~Eodule :Installing of Comput~r Systems and Networks

4
rsion No.
------------
------

Tools, Equipment and Testing
The following tools and equipment are classified according to their functions and
uses.
Equipment and
Accessories
LAN Card
UPS
Server
24 port-hub
Modem
Fax machine
PC Video camera
USBExternalCD writer
USB scanner
USB printers
USB Flash Drive
Materials
Tools
Screwdriver(standard)
Screwdriver(Philips)
Long nose pliers
Mechanical pliers
Allen wrench
Multitester
Crimping tools
Soldering iron (30 watts)
Wire stripper
LAN Tester
Anti-static wrist wrap
Device drivers I installers
Network OS Software
RJ45
UTP Cat 5 cable

Motherboard's manual
and installer
Sound device driver
installer
======-==========~-============================
LAN Card- is a network interface card. This is

a computer circuit board or card that is
installed in a computer so that it can be
connected to a network.
Server - is a part of a network. It is a special

computer that users on the network can asses
to carry out a particular job.
Port hub /Port- is a connector on the back of

a computer or other device. A port is either a
serial port or a parallel port.
Modem - (Modulator-Demodulator) The

modem is a device that allows a given computer
to share data or otherwise a device which let
computers exchange information
te
------
rsion No.
USB - Universal Serial Bus, a hardware

interface for low-speed peripherals such as the
keyboard, mouse, joystick, scanner, printer and
telephony devices.
Scanner- it is an input device that read text or

illustration printed on paper, translates the
information into a form that a computer can
use.
Flat Sc11ew Driver - is used to drive or fasten

negative slotted screws
Printer . it is a piece of hardware that produces

a paper copy (also known as 'hardcopy') of the
information generated by the computer.
RAM- Random Access Memory, is a primary memory. This memory is used

inside the computer to hold programs and data while it is running.
BIOS- Basic Input/Output System, chip that controls the most basic
functions of the computer and performs a self-test every time you turn it on.
Flash drive- RAM that can retain data without

electrical power. It is widely used for BIOS
chips and for digital camera and digital music
storage.
Video Camera- camera using videotape: a

camera that records onto videotape
Long nose Pliers - is used for holding, bending

and stretching the lead of electronics
component or connecting wire.
Date
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-----Module 4 :Installing of Computer Systems and Networks
page--~-=
Soldering Iron - is used to join two or more

metal conductors with the support of soldering
lead melted around it.
Desoldering Tool - is used to unsolder

unwanted parts or component in the circuit
with the support of soldering pencil
Philips Screw Driver- is used to drive or fasten

positive slotted screws
Multitester- is an instrument use to measure

voltage, current and resistance.
NIC - Network Interface Card -- The PC

expansion board that plug into a personal
computer or server and works with the network
operating system to control the flow of
information over the network.
RJ 45- is the connector plugged into the NIC ports on computers and
'-t
I~
often connecting the main networking hardware together.
Pin l White/Orange
Pin 2 Orange
Pin 3 White/Green
~............
Date
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Version No_
Pin 4 Blue
Pin 5 White/Blue
Pin 6 Green
l)in 7 White/Brown
J>in 8 Brown
--------!Page
ci S
-j
__
UTP - Unshielded Twisted Pair, is a popular type
of cable used in computer networking that

consists of two shielded wires twisted around each
other.
UNSHIElLDlD
TWISTEDwPAIR
Motherbqard- contains the CPU, BIOS, memory,

mass storage interfaces, serial and parallel ports,
expansion slot and all the controllers required to
control stan.dard peripheral devices such as the
display screen, keyboard Emd disk drive.
Software- is the programs and data that a computer uses.
Network OS Software
Network-are multiple computers linked together to make simultaneous
information sharing and exchange by multiple users.
Sound Device Driver In$taller I Sound and Audio Devices - A windows

XP Control Panel applet, called Sounds, and Multimedia in Windows 2000,
for configuring the system's sound card.
f-D-at_e~=-----r::e 4 :Installing of Computer Systems and Networks

Version No.
==:=1::
SELF-CHECK 1.2
Directions.
A. Identify the following tools, and materials and give their uses.
Use a separate sheet of paper in answering.
1.
2.
3.
4.
5.
B. Fill in the blanks with the correct answer.

_ _ _ 1. It is a connector at the back of a computer or other device.
2.A computer circuit board installed in a computer so that it can be
connected to a network.
_____ 3. A device that allows a given computer to share data.
4. An input device that read text or illustration printed on paper,
translated the information into a form that a computer that can use.
5. The least expensive and most popular network media.
D~e
________
Version No.
~Module
4 :Installing of Computer Systems and Networks
----

Conflguration and Computer Systems and Network's Hardware
tell6:1;he
to,:do
Date
-----E
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--
-------
----
A n~!wc>rk is a collection of computers and related equipment (printers,

webcams, game consoles, etc.) connected so that data can move between them.
Even if you have a single com11mter, it looks to the Internet as part of a network.
The Internet, then, is a network of networks.
The majority of networking, is done using the internet standard. At the
center of the basic diagram of a wired network is either a hub or a switcher and
computers are connected to the hub, much like spokes of a wheel or star. Each
connection at the hub is called a port.
Three Basic Network Categories
Local Area Network- the smallest of the three network types, consist of PCs
connected together withit1 a limited area, such as within the same building,
floor or department.
Metropolitan Area Network - are network that spans no more than 50

miles. It is design to connect LA.~s spanning a town or city
Wide Area Network - used to distribute information thousand of miles

Network Hardware
Netwm~k
Interface Card (NIC)- a printed

circuit board, an adapter that plugs into the
computer's motherboard when connected
with a network cable, provides the physical
link between your computer and the
network.
Netwotk Hub- a hardware device that

all PCs on a network are connected to
by cabling. The hub manages receiving
and transmitting data from networked
services.
Wirele$s Hubs- are hubs designed for the horne

Kinds of Hubs
- Standalone Hubs-- are single products with a number of ports. It is

usually include some method of linking them to other standalone hubs for
network expansion.
____
~----
uate
I
1
Version No.
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'
__t;~:-=1
- Stackable Hubs -work just like standalone hubs, except that several of
them can be "stacked" !cOnnected) together, usually by short lengths of cable.
- Modular Hubs - are popular in networks because they are easily
expanded and always have management option. It is purchased as chassis, or
card cage, with multiple card slots, each of which accepts a communication
card, or module
3 Basic Hub Types
- Passive Hubs - simply connects various cables
- Active Hubs - amplify or boost signals
- Intelligent Hubs - select which path a specific signal will travel
Repeater - a device that strengthen signals

and allow then to stay clear over longer
distances.
Network Bridge - divides network into

smaller, more manageable sections helping
reduce network traffic.
._l_,...,..,J.~I_:~.~--~~
Netwo:ttk Switch - It helps determine how

data moves over large networks.
Router - a device that forwards data packets

between Local or Wide Area Network groups.
Date
---1
Version No.
~I
SELF-CHECK NO. 1.3

MULTIPLE CHOICE.
Write the letter of the correct answer.

1. Which among the network hardware forwards data packets between Local or
Wide Area Network groups.
a. Network Hubs
c. Repeater
b. Network Switch
d. Router
2. A typical computer system consists of the following except

a. Central Processing Unit
d. Output Device
b. Input Device
e. Storage Device
c. Network Device
3. What network hardware strengthens signals and allows then to stay clear over
longer distances?
4.
a. Network Hubs
c. Repeater
b. Network Switch
d. Router
Which of the following is the collection of computers and related equipment

that are connected so that data can move between them.
a. Computer System
c. Hardware
b. Network
d. Software
5. Which provides the physical link between your computer and the network
a. Network Hubs
c. Network Switch
b. Network Interface Cards
d. Router
-----E
D~
Vers1on No.
--h---j
P~e
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11
--
INFOitMATION SHEET 1.4

Types Of Computer
A computer is defined as a machine that can be programmed to manipulate
symbols. Its principal characteristics are:
It responds to a specific set of instructions in a well-defined manner.
It can execute a prerecorded list of instructions (a program).
It can quickly store and retrieve large amounts of data.
Therefore computers can perform complex and repetitive procedure quickly,

precisely and reliably.
Computers can be generally classified by size and power as follows:
Personal computer:
microprocessor.
small,
single-user
computer
based
on
PERSONAL COMPUTER
Workstation: A powerful, single-user computer. A workstation is like a

personal computer, but it has a more powerful microprocessor and, in
general, a higher-quality monitor.
WORKSTATION
MINICOMPUTER
Minicomputer: A multi-user computer capable of supporting up to

hundreds of users simultaneously.
Date
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C_o_m_p_u_t_er_S_y_s_te_m_s_a_n_d_N_e_tw_o~-ks
Module 4 :lnstalli_n_g_o_f
Eij
______
Mainframe: A powerful multi-user computer capable of supporting many

hundreds or thousands of users simultaneously.
MAINFRAME
SUPERCOMPUTERS
Supercomputer: An extremely fast computer that can perform hundreds of

millions of instructions per second.
Personal Computer Types

Notebook computer
An extremely lightweight personal computer that weighs weigh less than 6
pounds and are small enough to fit easily in a briefcase. Aside from size, the
principal difference between a !\I.Otebook computer and a personal computer is the
display screen. Notebook computers come with battery packs that enable you to
run them without plugging them in. These are also called Laptop computers.
NOTEBOOK COMPUTER
Laptop computer
A small, portable computer-- small enough that it can sit on your lap.
Sub notebook computer
A portable computer thC~-t is slightly lighter and smaller than a full-sized
notebook computer. Typically~ sub notebook computers have a smaller keyboard
and screen, but are otherwise equivalent to notebook computers.
~ate_ _ _
Module 4 :ln:>talling of Computer Systems and Networks
Version No.
Tpagel
_CD
Hand-held computer
A portable computer that is small enough to be held in one's hand. The most
popular hand-held computers are those that are specifically designed to provide
PIM (personal information map.ager) functions, such as a calendar and address
book. Hand-held computers ate also called PDAs or Personal Digital Assistants,
palmtops and pocket
PERSONAL DIGlTAL ASSISTANTS (PDA) I HANDHELD
Date
~dule ''~stlling
4
Version No.
jPa9e-of Computer Systems and Networks
SELF-CHECK NO 1.4
Matching Type: Match the type of computer in Column A with its
description in Column B by writing the letter of the correct answer on the
blank provided before the number. Use a separate sheet of paper in
answering.
___ 1. Personal Computer

___ 2. Mainframe Computer
___ 3. Laptop Computer
_____4. Super Computer
___ 5. Note book Computer
a. A powerful, single-user computer.

b. An extremely lightweight personal
computer that weighs less than 6
pounds and are small enough to
fit easily in a briefcase.
c. A powerful multi-user computer
capable of supporting many
hundreds or thousands of users
simultaneously.
d. A small, portable computer
small enough that it can sit on
your lap.
e. A multi-user computer capable of
supporting up to hundreds of
users simultaneously.
f. An extremely fast computer that
can perform hundreds of millions
of instructions per second.
g. A small, single-user computer

based on a microprocessor.
Date
1
----Version No.
~Module 4 :Installing of Computer Systems and Networks

_
ASSIGNMENT
Instructions:
Guide Questions:
1. What are the common computer defects?
2. How would you diagnose the defects?
3. Identify some of the safety precautions in handling and working
with defective computers.
-------E
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SIOn
Module 4
No.
---------
:lnsta~lling
of Computer Systems and Networks
-------
_ _ _ __
16
---
ANSWER KEY 1.2

A.
1 LAN Card -This is a computer circuit board or card that is installed in a
computer so that it can be connected to a network.
2. Soldering Iron- is used to join two or more metal conductors with the
support of soldering lead me[ted around it.
3. USB- Universal Serial! Bus, a hardware interface for low-speed
peripherals such as the keyboard, mouse, joystick, scanner, printer and
telephony devices.
4. Flat Screw Driver- is ~sed to drive or fasten negative slotted screws
5. Multitester- is an instrument use to measure voltage, current and
resistance.
B.
1. Port hub/ port
2. LAN card
3. Modem
4. Scanner
5. UTP (Unshielded Twisted Pair)
ANSWER KEY 1.3

1. d
2. c
3. c
4. b
5. b
ANSWER KEY 1.4

1. g
2. c
3. d
4. f
5. b
Date
Version No.
fPa99=
t=~
Program/ Course:
Unit of Competency:
C!omputer Hardware Servicing

Module:
Learning Outcome # 02:
Install Equipment, Device I System
1. Standard procedures for OHS in installing devices/systems are followed.
2. Operating systems/ devices are installed according to workplace standards.
3. Modification and innovation of devices/systems are done during
installation with the consent of the client.
4. Installation of the devices/systems are carried out in consonance with the
unit of specification
5. Unplanned events or conditions are carried out following the unit of
specification and procedure.
6. Approval obtained before any contingencies are implemented based on
established procedure.
7. Standard testing procedure are strictly followed for the newly installed
device j system.
Resources:
Tools, Materials and Equipment and Facilities
ICT Laboratory
Computer Table and Chairs
Computers
Printers
LCD
Webcam
Digital Camera
Installation CDs
And other Computer Acessories
References:
Andres Sr., Antonio M. Introduction of Computer. Fully Illustrated,

Valenzuela City; May 2003 World Class Publishing and Packaging
Sto. Domingo, Josephine C.,Learning Windows XP and Internet the Easy
Way Computers- The Easy Way
Computer Fundamentals, Makat.i City: STI Technology Institute Inc.;
Copyright 1997
http:/ jwww.geeks.comjtechtips/2006jtechtips-24aug06.htm.
Computer Fundamentals, Makati City: STI Technology Institute Inc.;
Copyright 1997
Sawyer, Stackey G./ Williams, Brian K., Using Information Technology, A
Practical Introduction to Computers and Communications International Ed.
MCGraw-Hill Higher Education;2000
Date
Version No.
L.0.2 Install Equipment and/or Device System

---'---
__E_____
Page
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- 18-
------

Personal Protective Equipm.ent
Personal Protective Equip:m:mt

It refers to protective clothing, helmets, gogglt~s, or other gear designed to
proiect the wearer's body or clothing from injury by electrical hazards, heat,
chemicals, and infection, for job--related occupational safety and health purposes.
PPE can also be used to protect the working environmen1 from pesticide
application, pollution or infection from the worker (for example in a microchip
f~1ctory).
Students even teacher during their laborat01y period should require to use of
personal protective equipment. Some of these are:
--
<~~
GoggAes -- A large spectacles, with

shields around the rims, for protecting
the eyes from dust, excessive light,
wind, etc.
Rubber Sole - A special type of shoes

used to prevent electr:,cal shock and
for
waterproofing and
insulating
purposes.
Apron - A garment worn over the

front of the body as a protection for
one's doth .
...
---
..
-- --- --- ------------------------- ------- -- ------------' --------- ---------------------------- ---- -- -- -------- --- -
-------,---------------------------- -------------------- --- --- ..
'
Date
Page
Version No.
Module 4 ln::;talling of Computer Systems and Networks
.. 19 .
Dust Mask- A covering for the face to

prevent the inhaling or absorbing dust
and other chemicals
Gloves - The covering material with a

separate sheath for each finger used
for hand protection.
Anti-Static and Safety Precautions

The little shock you experienced while you are walking across a carpeted
floor or touched a door knob, table, counter or even another person is a result of
static electricity. Static electricity is the discharge of electricity between two objects
with different electrical potentiaJl. Humans can't feel a static shock until it is several
thousand volts strong, but it takes less than 30 volts to fry a sensitive computer
component, such as a stick of RAM or a processor.
That's why computer technicians and home computer builders have to guard
their computers against the deadly ravages of static electricity, as well as take steps
to avoid injury to yourself
Safety and Anti-Static Rules
When possible, try to avoid working in carpeted areas. Carpeting greatly

increases static buildup within your body.
Always use an anti-static wrist strap when working on a computer (except

when working on monitors
Always disconnect a computer from the AC power and from any powered
peripherals while you are working on it.
Always grasp a metal part of the computer chassis with your bare hand
before you touch anything inside. Do this even if you are wearing an antistatic wristband.
Always handle electronic components by a non-conducting (non-metallic)

edge. Don't touch the pins or other connectors.
Never plug an ATX power supply into AC power unless it is connected either
to a computer's motherboard or to a dummy test load.
Always use a UL-approved surge protector or an Unintern1ptible Power

Supply that incorporates surge and spike protection.
Never eat, drink, or smoke while working on a computer.
!Dat~
~ion No.
_8____
Page
Module 4 :ln:;talling of Computer Systems and Networks
---
----:
-20-
_ _ _ _ _j
ACTIVITY SHEET 2.1

Directions:
The class will be divided into five groups. Each group has their own
respective leader. The group will prepare a skit regarding personal protective
equipment. After the activity they will be graded thru the given Performance Score
Card below:
PERFORMANCE SCORECARD
-
Scoring
1-
Performance Criteria
1 2
--
r------------------1. The students clearly identifi ed personal protective equipment.
- f--- f - - --
2. The students utilized actual. tools/ device in performing the skit.

----
3. The students applied safety precautions during the play.
-- t--
---
4. The play gave students more critical thinking on the personal

protective equipment.
------------------------------
t--
5. The students cooperatively 1Jerformed the play.
5
4
3
2
1
Excellently Performed
Very Satisfactorily Performed
Satisfactorily Performed
Fairly Performed
Poorly Performed
=-r=__1
----------r-L_.o_._2_1_n_st_a_II_E_q_u_ip_m_e__n_t_a_nd_l_o_r_o_ev_i_ce__
S_:_ys_t_e_m_______=_-TP_~a_g
_e__
Version No.
INFOltMATION SHEET 2.2

Introduction to Computer Operating System
Operating System (Os)
is a software that manages computer resources and provides

programmers/users with an interface used to access those resources.
is a layer of software which takes care of technical aspects of a computer's

operation. It shields the user of the machine from the low-level details of the
machine's operation and provides frequently needed facilities.
Below is a listing of common operating systems available today, and who developed
them.
Operating system
Developer
Corel Linux
Corel
Linux
MAC OS 8
MAC OS 9
I MAC OS 10
MAC OSX
Mandrake Linux
Operating system
Linu1~
Miq;:osoft
MS-DOS 6.x
Windows 2000
Windows 2003
Windows 95
Windows 98
Windows CE
Iorvalds
A.Jm}::
~~
MS-DOS l.x
A_p_p}::
A..ImJ.<::
Mandrake
Microspft
.Windows ME
MS-DOS 2.x
Microspft
Windows NT
MS-DOS 3.x
MS-DOS 4.x
--t-
Microsoft
Version No.
---
,---,
Microsoft
Microsoft
Windows XP
-----------
---------.----Date
Microsoft
-Microsoft
Microsoft
Mictosoft
Microsoft
Microsoft
r---------Microsoft
Microsoft
Windows Vista
Microspft
De"'eloper
~---------
MS-DOS 5.x
--t
rc=---
------r-----------Module 4 :Installing of Computer Systems and Networks
---
Page
--E--~
-
---~E._:j
StELF-CHECK 2.2
L.O. No.2.

1. Discuss the importance of Operating system .
2. Name some of the common operating systems used nowadays .
.-------------r---Date
L.0.2 Install ~Equipment and/or Device System
- - - - - - - -------+-Version No.
L __ _ _ _ _ _ _ _ _ _ _ _ _ _L _
-!Pa9~
~=]

Software Packages And Use Of Application Programs
Software is the component of a computer system which refers to the set of
instructions written in a code-that computers can understand and execute.
Another name for this set of instructions is program.
Three Types of Software

1 . System Software
2. Application Software
3. Programming Language
System Software. This software tells the CPU what to do, a more common term is
Operating System (OS). The most popular OS in use for PC microcomputer is
Microsoft's MS DOS. DOS for short is a collection of various programs that help
control your PC. Other operating systems are Microsoft Windows (from the early
Windows 95 and 98 to the curiient windows Vista, OS 2, MAC OS, Unix, Linux and
Apple's OS 9.
Application Software. This is designed and written to perform specific personal,
business, or scientific processing tasks, such as payroll, processing, human
resource management, or inventory management. Common Application software
are the following:
Word Processor - This serves as an electronic typewriter and even more.

With word processors, the user can easily produce quality documents like
memos and reports. Popular word processors include MS Word and Word
Perfect.
Spreadsheets- These are programs that simulate a paper divided into rows
and columns, where va1.ues can be placed. These are used for advanced
numerical analysis and alculations. Some of the more common spreadsheet
programs are Lotus 1-2-3 and, Ms Excel and Open Calculate.
Database Programs - These serve to collect a structured collection of data,

which can later be man8lged and manipulated.
Presentation Software - These are programs that allow users to create

electronic presentation for reports and other functions.
Desktop Publishing Software-- This allow the user to create page makeups
and do simple typeset~ing to produce various materials, such as books
pamphlets, reports, and booklets.
Example of DTP software are MS
Publisher, and PageMaker.
Reference Software - These are electronic versions of various references

such as encyclopedia, almanacs, atlases, dictionaries, thesauri, and the like.
Date
lnsta~l Equipment and/or Device System

~--l
Module 4 :l~alling of Computer Systems and Networks___ ==r~_]
----+-L_.0.2
~.....v_e_r_si_o_n_N_o_.__
Graphics Programs- These allow the creation and manipulation of graphics,

images, objects, and pictures. Some of the common graphics programs are
CorelDraw, Photoshop, and Computer Aided Design (CAD)
Educational Software- These include tutorials and electronic lessons that

give students knowledge or training in a particular subject or skill, such as
Math or Science or in gatdening or cooking.
Compu.ter Games- These are programs that simulate real games or provide
entertainment and adventure to users.
Network Software- These are programs that make it possible for computers
in different areas to be connected, allowing their users to communicate with
each other.
Language Software - Tfuese provide programmers with the necessary tools

to write programs and instructions to computer.
Programming Software. Progtammers use this software for making computer

programs. Programming software is a tool to make software using different
programming languages.
Version No.
,--------~-----------------------------
L0.2 Install Equipment and/or Device System
----+-
Module 4
:lnst~lling of Computer Systems and
Networks
Page
-----
-25-
--------------~--------
SELF-CHECK 2 .3
A. TRUE OR FALSE.
Write T if the statement is true and correct and F
if it is not. Use a separate sheet of paper in answering.
___ 1. Word processors are used to create special movie effects.
___ 2. Systems software tells the CPU what to do.
___ 3. Software refers to the set od instructions that computer can understand
and execute.
___ 4. Reference software includes tutorial and electronic lessons that give
students knowledge or training in a particular subject or skill.
___ 5. Graphics Program allow the users to execute electronic presentations for
reports and other functions.
B.Discuss briefly the three types of software.
Date
Version No.
------
INF'ORMA'riON SHEET 2.4

Pc~riplu~ral
Devices
A peripheral device is any component or piece of equipment that expands a

computer's input, storage, and output capabilities.
Peripheral devices serve
speciiic purpose., enhance a computer's functions, or add new service or additional
resources.
Video Card - converts the processor's output information mto a video
signal that can be sent through a cable to the monitor.
Sound Card_.- enhances the computer's sound-generating capabilities bj'
allowing sound to be output Philips Screw Drive:r-- Used to drive or fasten
positive slotted screws through speakers
Monitor -- is the display device that takes the electrical s:ignals from the
video card and forms an image using points of colored light on the screen.
MONITOR
SPL'\K!.RS
Speaker -plays sounds transmitted as electrical signals from the sound
card.
Printer- an. output device that produces text and graphics on paper.
PRINTER
Date
Version No.

-- ----- -- - ---------------- --~--
--
.. 2?.
Kc~yboard
-- an input device that converts .letters, numbers, and other
characters into electrical signals readable by the processor
KLYBOARD
MOUSE
Mouse - is used for inputting commands and to manipulate objects

viewed on tbe computer display screen.
Microphone - a device that converts sounds to electrical signals by
means of a vibrating diaphragm.
Scanner -- it is an input device that reads text or illustration printed on

paper, translates the information into H form that a computer can use.
SCANNER
DICITAL
(' i\ lVI Fl? 11
Digital Camera - use a light-sensitive processor chip to capture
photographic images in digital form on a small diskette inserted in the camera or
on flash memory chips.

Graphic tablet- o~jects are drawn using a pen or a puck The puck is
technically ct tablet cursor, not a mouse.
Joy Stick a hand--held control stick that allows a player to control the
mmements of a cursor on a computer screen or a symbol in a video game .
From Cornput..;r Desktop Encyclopedra
LAnguagQ Co II)~
@ 19QQ l"hEoo C.)nput~r
External 11ub
....
/~
, .,1.11~
G}YA
monitor
Di~tital
cameHa
Sample Presen1ation I Illus1ration of Peripheral Devices
Other Peripheral Devices

Hard-disk drive - is a storage device that stores billions of characters of
data on a nonremovable disk.
MODEM
HARD DRIVE
MODEM
Modem- an electronic device that connects computers via a telephone line,

allowing the exchange of information.
----------3
Date
Ve~~~---
~~-g of Computer Systems and Networks
ge
--"
9-
--
SELF-CHECK 2.4
A. Identification. Label the following peripheral devices and give their functions.
F=======~============~====r===========================
1.
2.
3.
----------------
4.
--- ------------
5.
~==========================-d====-=-================================
t.0.2 Install Equipment and/or Device System
Date
Version No.
----
Page
-----
-30-
----

Multimedia Systems
Multimedia is the combination of different types of communication media
(sound, print, video, and so on)
Multimedia refers to cmnputer system that lets the user access and interact
with computerized text high resolution still graphics, motion visuals, and sound.
Three elements in particular distinguish multimedia: sound, motion, and the
opportunity for interaction.
CD-ROM is the backbone of multimedia applications, a spinoff of audio CD
technology, stands for compact disk-read-only memory. The name implies its
application. CD ROM disks are created at a mastering facilities, just as audio CDs
are created at a recording studio. The following is a sampling of available CD.
The Grolier Electronic Encyclopedia

The Oxford English Dictionary
Microsoft. Bookshelf
Great Cities of the World
Sound Effects
The Animals
World Atlas
Dessert Storm and others
These days a desktop computer is usually a multimedia computer, with

sound and graphics capability. A multimedia computer features such equipment
as a fast processor, DVD device, sound card, graphics card and speakers, and you
may also wish to have headphones and microphones. You may even wish to add
scanner, sound recorder, and d~gital camera.
Multimedia presentations are becoming more and more prevalent. These
types of presentations are being used not only in encyclopedia and other reference
tools, but for selling a product or teaching a new concept.
Date
I L.0.2 Install Equipment and/or Device System
Version No.
jP;Q--;--
Module 4 :Installing of Computer System;;;:;-~~r~--=c--~-~ - _
SELF-CHECK 2.5
1. What is multimedia? Give examples of communication media.
2. Discuss the importance of multimedia in maintaining, upgrading and
repairing our Personal Computers.
Loate_______
I Version No.
l__
~---1
------
Pag_-~-j
-
32 -

Computer PC Hardware
HARDWARE Refers to the tangible (things you can touch) components of a
computer system. Hardware components are further divided into three groups
namely
Input Devices
Output devices
System Unit
INPUT DEVICES. Performs the two most basic computing tasks: issuing
commands and entering data. Common input devices are the following:
- Keyboard- is a standard input device of most computers
MOUSE
KEYBOARD
-Mouse- is a hand-clicked device used for pointing. The modern mouse

uses a ball for movement and has two to three buttons.
-Trackball- is like a stationary, upside down mouse.
- Joystick- is an input device which is commonly used for computer
games
JOYSTICK
GHT PEN
- Light pen- a device used to draw, write, or issue commands when it

touches a specially designed screen.
OUTPUT DEVICES. After processing the data fed into computer with the use
of input devices, the infonnation must now be outputted in a form understood

by human beings. Output devices are classified according to the output they
can produce. An output which you can hold in your hand is called hard copy.
Output types such as audio and video are referred to as soft copy. The following
are output devices used.
------~L.0.2 Install Equipment and/or Device S__y_s_te_m_____

Version No._~odule 4 :Installing of Computer Systems and Network__
s__
Date
-~----1
Page
- 33- __!
-- ____
-Printer-: an output device that produces text and graphics on paper
NON-IMPACT PRINTER
IMPACT PRINTER
- Video Monitors - Th monitor, or display is used to provide soft copy

output. Video monitors are either monochrome or colored
VIDEO
MONITOR
SPEAKERS
Speakers- play sounds transmitted as electrical signals from the sound card.
Modem - a device that sends and receives data over telephone lines to and
from computers.
Modem
THE SYSTEM UNIT. The system unit is the part of the computer which
is responsible for accepting and processing the data brought in by the input
devices. It also responsible for passing the resulting information to the users
via the output devices.
The Main Circuit Boa11d - Also called the "system board," is the main
printed circuit board in an electronic device, which contains sockets that
accept additional boards. In a personal computer, the motherboard contains
the bus, CPU and coprocessor sockets, memory sockets, keyboard controller
and supporting chips.
MAIN CIRCUIT
BOARD
_o_at_e_____________~L_.o_.2__1_ns_t_ai_I~E_qu_i~pm
__e_nt_a_n_d_lo_r_D_e_vi_c_e_S~y_st_e_m_________ ~~
Version No.
rl
--------
Pag_e_-l
- 34 -
Port --- is a connection from the main circuit board to a penpheral device
such as a keyboard, a printer or a video monitor. The port i.s also called an
interface. Ports are arranged at the rear of the main circuit board.
Expansion Slot -- is a receptacle inside a computer or other electronic
system that accep1 s printed circuit boards.
,---=~--------
lt
It
The Bus. is responsible for transporting electronic signals from place to

place or specific predefined routes.
The CPU The CPU is the computer's processor, controller and storage
device
Case and Power SupP'lY -- is also known as the system unit, the case or
system cabinet is the box that houses the processor chip (CPU), the memory
chips, <md the motherboard with power supply, as drive, and CD-ROM m
DVD drive. It include a power supply unit ar1d a fan to keep the circuitry
free from overheating.
------------------------
MAJ'\1 CIRCUli
noARn
Clock - it synchronizes the operation of all parts of the PC. and provides the
basic t1ming signal for the CPU.
Memt:>ry - The memory in a computer system is of two fu nd.amental types:

The main memory and the secondary memory.
[------------
MAll\! CIRCUli
BOARD
-,-----------
-~---
-- --
----~-------------------~
- -.--------
Date
F'a~1e
Version No.
Module 4 :ln:;talling of Computer Systems and Networks
.. 3.5
RAM-(Random Access 1\lemory) is a group of memory chips, typically of the

dynamic RAM (DRAM) type, which function as the computer's primary
workspace. The "random" in RAM means that the contents of each byte of
storage in the chip can be directly accessed without regard to the bytes
before or after it.
BIOS - The BIOS (Basic Input / Output System) 1s a ROM chip that
provide.
CMOS- stores the configuration of the PC (example the password, disk type,
amount of memory inst!alled, current time and data). CMOS stands for
Complimentary Metal-Oxide Semiconductor.
Secondary Memory - Secondary memory is where programs and data are

kept for a long term basis. Common secondary storage devices are the
floppy disk and hard disk, Compact disk or CD.
FLOPPY DISK- (or diskette) is as flimsy as a sheet of paper but is protected

by a sturdy, square jacket that encases it. It has a low capacity, and is very,
very slow compared to other storage devices.
PROCESSOR CHIP
HARD-DISK DRIVE - A hard-disk drive is a storage device that store billons

of characters of data on a nonremoveable disk platter.
HARD- DISK DRIVE
FLOPPY DRIVE
CD-ROM/DVD Drive
CD-ROM/DVD DRIVE - A CD (computer disk) drive, or its more recent

variant, a DVD (digital video disk, is a storage device that use laser
technology to read data from optical disks.
Date
Version No.
-~-C.e>:2 lnstali Equipment and/or Device System

~le 4 :ln~t$11ing of Computer Systems and Networks
age ---
36----
VIDEO CARD- is a board that is plugged into a period computer to give it

display capabilities. It connects the processor's output information into a
video signal that can be $ent through a cable to the monitor.
VIDEO CARD
SOUND CARD
SOUND CARD - enhances the computers sound generating capabilities by

allowing sound to be output through speakers.
MODEM - A modem is a device that sends and receives data over telephone
lines to and from computers.
MODEM
IDE CABLE I FLOPPY CABLES
POWER CABLES - it supplies power from the power supply to the drive.
The power cables are re1, yellow and black. The yellow wire furnishes 12
volts of power, the red Wire furnishes 5 volts of power, the two black wire
are ground wire for each.
IDE AND FLOPPY DISK RIBBON CABLE- IDE stands for Integrate Device
Electronics. It shows how to connect an IDE cable to two devices namely the
top device (master) and the bottom device (slave).
Date
Version No.
~~--
-------------~----------~--------~----------------------
7-
SELF-CHECK 2.6
A. MULTIPLE CHOICE.
Wnte the letter of the correct answer.

1. What do you call a device converts computer output into display images?
a. Floppy disk
c. Printer
b. Monitor
d. Processor
2. Which of the following is a secondary storage device?
a. Floppy Disk Drive
c. Printer
b. Memory Chip
d. Processor
3. If you want to enhance your computer's capabilities, which would you 'install?
a. Monitor
c. Speaker
b. Sound Card
d. Video Card
4. What part of the main circuit board would you connect a peripheral device such
as keyboard, printer or video monitor?
a. The Bus
c. Expansion Slot
b. Port
d. Cable
5. You want a hard copy of your input, which would provide you this?
a. Monitor
c. Speaker
b. Printer
d. Video Camera
B. TRUE OR FALSE.
wrong.
Write True if the statement is correct and False if it is
1. The main memory is a software component.

2. Processing is the manipulation by which a computer transforms data into
information.
3. The operating system is the part of the system software.
4. Input devices include the keyboard and the mouse.
5. Main memory is where programs and data are kept on along term basis.
Date
L.0.2 Install :Equipment and/or Device System
r----------------,_
________
Version No.

LOCAL AREA NETWORKS (LANs) SYSTEMS AND CONFIGURATIONS
A network is a group ofinterconnected computers, linked for the purpose of
sharing files, programs and peripherals. Through your computers or office network,
you can run programs, use printers, and edit files from other computers as if they
were located on your own.
A server is the computer on the network that manages the network
resources, such as the shared files, programs and printers.
Local-area network (LAN) is a computer network covering a small geographic
area, like a home, office, or grou.p of buildings e.g. a school.
The majority of networkipg, particularly at the corporate level, is done using
the internet standard. At the center of the basic diagram of a wired network is
either a hub or a switcher and computers are connected to the hub, much like
spokes of a wheel or star. Each connection at the hub is called a port.
Three Basic Network Categories
Local Area Network- the smallest of the three network types, consists of PCs
connected together within a limited area, such as within the same building,
floor or department .
.----------------------------------------~
LOCAL AREA
NETWORK
Metropolitan Area Network- is a network that spans no more than 50 miles.

It is design to connect LANs spanning a town or city
'"'\ ~~
[.fl.~ ..
METROPOLITAN AREA
NETWORK
WIDE AREA NETWORK
Wide Area Network - is used to distribute information thousand of miles

Date
~-------
Version No.

Module 4 :lnst!alling of Computer Systems and Networks
Network Terms:
Network Server- is a powerful computer whose sole purpose is to serve

network clients.
NETWORK SERVER
Host- any computer whether mainframe, server, or even PC that acts as an

information source on a network.
Peers~
Workstation- is any network computer that connects to and request

resources from a network
Protocol - refers to the specific standards governing the sending and

receiving of data.
mean any computer sharing the same protocol layer with another
computer.
Types of Networks
server I client -use a network operating system to manage the entire work.
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peer:-to-peer - no cem:ralized computer oversees the networks, no server,
and computers simply connect with each other in a network group to share
files, printers, and internet access.
The Basic Rule
The basic rule for network design is known as the 5-4-3 rule. It states that in a 10
Mbps. Ethernet network:
you can have a maximum of five cable segments between any two computers
you can have a maximum of four repeaters (hubs, switches, wireless access
points, etc.) between any two computers
of the five cable segments (maximum) between any computers, only three of
these can terminate in computers.
ACTIVITY SHEET 2. 7
A. Tools and Materials:
A4 bond paper
Pencil and eraser
B. Procedures
1. Draw an example of a network
I networking.
2. Use only common shapes (ex. line, square, circle or rectangle) to

represent the actual figures. I objects.
3. Indicate the name of network drawn.
_,__________________-tr .
t
Date
_y'ersion N~-----~odule 4 :Installing of Computer Systems and Networks
____E___
------
Page
----
- 41 -
-----

Computer Symptoms and Diagnosis
No matter how well built your PC is, and how well written its software,
something is eventually going to go v.rrong.
Many times, computers will get slow for seemingly no reason at all. Devices
often malfunction and system problems can arise out of nowhere. For people who
rely on their computer for business or personal use, these computer errors can be
frustrating and problematic.
One of the most important aspects of using a PC is taking care of it.
Maintenance involves keeping your hard disk in optimum working condition,
checking for errors, and backing up important files. Maintenance tasks also
include adding new hardware to your system and updating the files that control
your hardware (called drivers).
Common Error Messages

As you work on your computer, there are error messages that come up. The
machine at times tries to tell you where the problem is. These messages are like
detective clues for the Help Desk.
Common Problems
l. My monitor is blacked out
2. I don't have any sound.

3. My machine is stuck and wont do anything
Checking of Peripherals
Keyboards
If our machine, when booting, gives off a constant beeping noise, it is telling
that your computer keyboard is not connected or not working.
If there is no response, check the indicator light on the keyboard.
ls there a key stuck? Gently pry off the cover and clean it with alcohol.
Make sure it is not connected to your machine when you are cleaning it.
Mouse
..
If your mouse starts acting erratic, it could be an insufficient memory

problem.
If your mouse will only move one way, either vertically or horizontally, your
mouse may need cleaning. Shut down your machine and unplug your
mouse from the computer.
Optical mouse need cleaning of its bottom every now and then too .
l Da-te_________rL-.0-.2-l-ns-t~tll E-quipment and/or Device Sy-st-em-- ____

L-_v-e_~s_i~~-N~o~.=---~-~=-r~_d_u_l_e--~----:l~s=ta=l-~n-_g-_~:~_orn~~-t_e_r_s;~tem_s_a~d Networks
-----P-
ag_e_---=i
42
Printer
Verify that the printer is working correctly by running a test print.
"'
Unplug the printer cable from the back of the PC and try to print the printer
Reattach the printer and run another test print,
Turn off the printer aiJd try to print to it.
What error messages appear? Turn the printer back on and run a test print
<~>
Turn off the printer and remove the ink or toner cartridge. Turn the printer
back on. Do any error messages appear? Try printing to the printer. Do any
error messages show up them?
Reinstall the ink or toner cartridge and run a test print. Remove all of the
paper from your printer and then try to print it. What error messages appear
now?
A Dead PC
F1rst check the cable
..
Check the wall outlet

Turn the system off and wait for a few seconds and then try again.
..
Reach behind the machine and see if you feel air blowing out of the power
supply.
Look at the keyboard for the indicator lights being lit up as the machine
boots.
Sometimes the monitm has something to do with the system acting up.
Unplug the power cord :from the monitor and the wall and re plug it.
Listen to identity a beeping series if there is one.
OPERATION SHEET 2.8

Computer Symptoms and Diagnosis
Equipment, Tools, and Matedals:
Window system, any type of printer
Given the follovving tools, materials and equipment, perform computer symptoms
and diagnosis.
You will be assessed using the criteria in the score card below.
PERFORMANCE SCORE CARD

Scoring
Performance Criteria
1-----;--..-------r-, ----
------ ----------------------------------------- - - - - - - - - - - - - - - - - - - - - - - - - - - - 1------+-----+----1--
1. The printer is printing successfully
I ---------------------------------------------------
12. The printer and power cable attached properly
-- ------1----- r---- --
--- -----------------------------------------------------
~----
- - r---
_ 3. --~afet~~~~cau tio~~-~~ carefu~y o~serv~~~------------------4. The ink or toner is properly reinstalled.
L~ --= --~~-~ -- --~--------- ------~---~--------- -~----_----- ----------- --- ---
5
4
3
2
1
~~~S;QONO_----=
Fairly Performed
Poorly Performed
-------------------,---------------------------------------r~--Date
L.0.2 Install Equipment
and/or Device System
Page
+Module 4
J~stl<;ng oicompute;sy.;;.;;; and Netw.;,,,------~ _--~4_-~~=
f------
ANSWJ~R
KEY 2.2
1. Operating System configures and manages hardware and it helps to connect
hardware and applications.

2. Common operating systems are MAC OS, Windows, MS- DOS and Linux.
ANSWER KEY 2.3

A. True or False
1. False
2. True
3. True
4. False
5. False
B.
System Software - tells the Central processing unit what to do.

Application Software - This is designed and written to perform specific
personal, business, or scientific processing tasks, such as payroll processing,
human resource m.a:nagement, or inventory management.
Programming Software - to make software using different programming
languages.
ANSWER KEY 2.4

1. Modem - allows a given computer to share data or otherwise a device which let
computers exchange information
2. Mous.e- It is used for pointmg and also to easily access other commands
3. Keyboard-- It is primarily used in entering and editing data
4 . Speaker- It play sounds transmitted as electrical signals from the sound card.
5. Monitor- It displays activity inside the computer
.ANSWER KEY 2.5

1. A multimedia is a combination of multiple communication media such as text,
graphics, video, animation, sounds and others.
2. Since CD-ROM is the backbone of multimedia applications we now have different
software applications that help the computer technician or even the user to
maintain, upgrade, install and repair our computers.
Also to be considered the different websites from the internet thathelp us in solving
and fixing related problems.
R
,~-~~-~_;
~-= ~
- =
--------------------~------------------------------------
Datl:'}
o~Comput~
L.02 Install Equipment and/or Device System

'-""sta!Hng
and Networl<s
Page
45-
ANSWER KEY 2.6
a) Multiple Choice.
1.
2.
3.
4.
5.
{;
b) True or False
1.
False
2.
True
3. True
~~----
~ate
i
4.
True
5.
False
- --- --------~
Versi~n No_.--~----
~-~---~----------------------

Mo~~_!.:_~~~st~lling of Computer Systems and Networks
;ge-
46-
---
Program/ Course:
Unit of Competency:
Computer Hardware Servicing

Module:
Conducting Validation and Testing
Learning Outcome No. 3
Assessment Cdte:ria:
1. OH&S policies are strictly followed resulting to no lost time injury.
2. Specified testing procedures for circuit and system are carried out.
3. Installed devices/ systems are protected against loss/ damage in
accordance with established standard
4. Approval is obtained before any validation or testing is employed.
5. Installation proceedings, devices/ systems test conforms with
specified requirements.
6. Every device system noticed to cause malfunction of the system is
removed, tested and returned to pretest condition in accordance
with the established procedures.
7. Final inspection, testing and validation are undertaken to ensure
quality performance of the system.
8. Documentation of the performed job is submitted to a laboratory
teacher following the format given.
Rc:~sources:
Tools, Materials and Equipment and Facilities

ICT Laboratory
Computer Table and Chairs
Computers
1
Printers
" Installation CDs
~~~
And other Computer Accessories
Fte :fe:ren.ces:
Sawyer, Stackey G./ Williams, Brian K., Using Information Technology, A

Practical Introduction to Computers and Communications International Ed.
MC Graw-Hill Higher Education;2000
Meyers Mil,e, Introduction to PC Hardware and Troubleshooting, Philippines:
McGraw-Hill Education (Asia): 2006
I'v'larcelo, Antoinette R., Understanding PC Hardware, Philippines: Jemma
Inc., 2007
http://w\VW. pcgu ide .com/byop/byop- PoweringU ptheSystem forthe FirstT ime. htm
http: I jwww. tekxam.com/ StudyGuide j concepts/Troubleshooting/ troublesh

ooting.html
h ttrr,_fuww. pcguid~.coJnfts I toolsSoftware-c.html
http:/ jwww.pcguide.corn/tsjtoolsSoftware-c.htrnl
INFORMATION SHEET 3. JL
T:ESTING PROCgDURES
"
Decidhhf( When to Tt~st the System

dcfccl s
Identify computer symptoms rmd
!Pl!eparing to Test the System . It's recommended th.at you should not plug
y~mr
con1puter and monitor directl.Y to a wall ou.tlet. Rather, you should

purchase a UPS (unintcrruptible power supply). The UPS serves as H surge
protector to prevent your system from being damaged if a power spike is
delivered to it and when power will fail unexpectedly. The UPS gives .'{OU time
to save _yJtn work and properly shut dmNn your system. If a system is turned
olf and back on rapicUy, it's probably not good 'or the system. A very shOJ t
pov. - drop could mimic this effect and could he hard on both the computer
and the Jr.__...., itor. AU PS prevents this.
Plugging li.n the power co:rd to the

the case
b~u: k
of
~~'w,~nrilng Up the System for the Fi:rst Time . Examining !he back
of the
f '"/ t .t1 i:!" \Ve see
th
t
th
t.
t..

0
d
1
Z
a
ere 1s a sw1tc11 wttLt two pos1bons, an
. '""ero of"ten
1
r.ne.aus oh, '- nd one often means on in the c01nputer world. We hJrn the
"W1tch
hnn
0 t <1 1 and push
.
/
'
the power button agam
AdJa:lsting BIO!t::' S tt
"
.
usn :tll' '
,;::~ e Ings Tn enter BIOS setup, a key, such as delete, 1:;
1
: ' :' I _ressed when the system first starts up. Consult vour main bo;cml
1Lanual 11 You " t 1_ 1
-------_
.
v.an- o earn more about BIOS setup.
Replac~ng ~he Side of the ca~e and Bezel . Now thHt your system is tested
and. wr . v< v1sua1l.f <>een t 11at 1h e CPlJ 1a.t'
..- 1s
sp1nning
- we can shut
properly,
I -
d1l~\ll
!Date
.I
!
\fers1on No.
tbe system
~l~d-~t~~l{~~:~--t~c~-~i~~~-~-~~~---
__
L_.(~_Conduct Validation and Testing
M_o_d_~~~ ~ --~~~~~~~~~~~i -c~;~~~~~~j~~~~~~d~ ~~tworks --
Page
-
. 48 . .
Replacing the side of the case

This case side must be pushed toward the back of the case to engage
lugs on the case. Before closing the case, be sure no wires or cables are
near the edges where they might get pinched.
Screwing in the side of the case

Some cheaper cases have poorly tapped threads for the screws, so use
only minimal force t<? tighten the cover screws,
~-----
~~Date
------------r----------
Li'_~j~-~~~--N-~~--------tM-~d~l~-4~~~tailing of-Computer s;stems and Networks

--
---------~-------~-
----------~
. l LO. Conduct Validation and Testing

-~-------------------
Page
--
- 49-
_____ ,
1
Closing the bezel

Here the lip of the bezel hits the CD-RW drive and we need to gently lift up the CD
drive to dose the bezel. Don't just slam the bezel to close it. Close it gently to be
sure nothing interferes with it closing.
Jt also saves wear and tear if you depress the front cover latch as you close it.. Tilt
the front of the case upward to get a good grip on the latch.
Back of the side panel

If you have difGculty replacing the side of your case, examine it carefully to see how
the lugs engage the rest of the case.
,----------------------1---------------
, Date
lversio~N~------ --------------------
L.O. Conduct Validation and Testing

---------
--~-----1
Page
--i
1
SO -
_ _ _ _ _ _ _ _ _ _ _j___ _ _ _ _ _ _ _
SELF -CHECK 3 .1
SEQUENCIN~. Arrange the following Testing Procedures in their proper order by
writing A for the first, B for the second, and so on down to the last.
_____ 1. Prepare to test the system.

_____ 2. Powering Up the System for the First Time
----- __ 3. Deciding When to Test the System
_______ 4. Replacing the Side of the Case and Bezel
_______ 5. Adjusting BIOS Settings
-~odule
~v~~sionN;;----------~---
-------------------r-----
Date
----
--
~ 51 --M--------~-----1
L.O. Conduct Validation and Testing
4 olnstamng of Compute' Systems and Netwo<ks

------------
Page

Cable Troubleshooting
Cable
~rroubleshooti:ng
Knowing simple troubleshooting techniques may help you correct some

situations and continue working. The main factors to keep in mind when
troubleshooting are: do not panic, t::lke a common sense approach, and work from
general to specific when addressing the problem.
A series of troubleshooting tips c:ue listed below.
Hardware
Make sure that the power cable is plugged in.
Some co1mputer systems have several power cables, often one for each
component. Ch:eck each one and make sure that the plug is completely plugged in.
Be sure that all cables are connected.

Computer systems usually have several cables associated with them that are
used to connect the peripherals to the main system. Check both ends of the cables
and make sure they are plugged in securely and plugged into the correct location.
See to it that all components are switched on.

Most systems have components and peripherals attached to them and quite
often each one has its own power s'Witch. All components must be switched on if
communication is to be established between them.
'l'he keyboaxd and mouse cables are snugly connected to their ports.
The keyboard and mouse are moved every time the computer is used they
can work themselves loose over time. Check their connections.
Watch out for power outages or electrical storms.

Power outages and lightening strikes can damage your system. If lightning
has damaged your system, you very likely have a serious problem with some
component in ~he system. This is a good time to ask for assistance from someone
who deals with. these types of problems on a regular basis. A UPS (uninterruptible
power supply) should prevent any damage from power outages and will also provide
some protection from lightning. But remember, nothing stops a direct lightning hit.
---------------------r---------------------~----
1L~~_:_i~!~_f':!_~________ Mo~~:_~_:~nstaUing
_Ea~:_---------------~~~onduct Validation and Te~ting

j_
of C~mputer Systems and Networks
Page
_:-_~~--___
Tht: best protection is to completely unplug the system from electrical outlets and
unplug the modem connection.
Check if the network is operating and that the phone line is valid.
If your computer is not communicating, check the phone line or network

cable or a good connection. If you have a dialup connection, pick up the phone
and listen for a dial tone. If you are connected to a network, contact your network
administrator.
Shutd'I:)Wn. the !System dowrA and restart.
One of the great (and often frustrating) properties about computers is that in
many cases just turning the system off, waiting a minute and then turning it back
on wiU correct the problem.
AsJJ~
for assistance.
Your computer system is a significant investment and an important tool. Do

not let your pride keep you from asking for help when you need it.
If you are not sure ask!
OPERATION SHEET 3.2

Cable Testing I Troubleshooting
Equipment, Tools, and Materials:
Computer Unit, Automatic Voltage
Regulator (AVR~, Power Cable

Given the following tools, materi<=tls and equipment, perform cable testing
and troubleshooting
You will be assessed using the criteria in the score card below.
PERFORMANCE SCORECARD
I 2~
-------~-
Perf:m:nce
C~ten
--
Scoring
a
1
~~ 1. The power cable plugged in properly.
1------------------------------------1
jj
!he_ C<~~1nectio~~~ AV~~~--th~!~:er
e is done properly.
so~~~----
- - 1---
G. Safety precautions are caref111ly observed.
4. The fuse and the switch are carefully checked.

----
r--- - -
5. Replacement of defective devices is successfully done.

5
4
3
2
1
,L.
Fairly Performed
Poorly Performed
---=c
Page
-54-
-----

Diagnostic Software
Diagnostic Software
The purpose of diagnostic software is simple: to test drives and diagnose
potential problms. These programs usually come with retail drives on a floppy disk,
or can be do~1loaded from the manufacturer's web site. In some cases a single
program will f'Unction for any of the manufacturer's drives, but in other cases a
difTerent progni:rn is needed depending on the drive model.
If you suspect a problem with your hard disk, you should always run a
diagnostic program to check the status of the drive.
The following are the common diagnostic software .
"'
Powe:rOn. Self Test (POST): It is built into system BIOS and it runs every
time you start up your PC automatically. It is often the best indicator of
system problems.
MEM.E~E:
This simple utility, built into recent versions of DOS and also
Window$ 95, provides with details about memory configuration, as well as
what is currently using memory.
Microso~t
Diagnostics: Better known as "MSD.EXE", this is a small DOS

utility that takes a brief inventory of the contents of a PC and shows them a
text-based format. This is very useful for seeing what disks are in the system,
how much memory is installed, and also for checking system resource usage
such as LPT ports and IRQs. It will show what type of BIOS are using and
also what UART chip have in the serial ports.
<~~
The Willdows 95 Device Manager: This is the most useful tool for
identifying system configuration and resource usage information under
Windows 95.
Norton System Information: This utility is similar to the Microsoft

Diagnostics, SI shows a great deal of information about what is in the PC.
This program is part of Symantec's Norton Utilities.
Microsoft ScanDisk and Norton Disk Doctor: These progrruns are used to
check for hard disk problems. This includes file system corruption and hard
disk_r_ad error~. They should be used when hard disk problems are
suspected.
Norton l>iagnostics: It includes tests of the processor and motherboard and

system memory, and will identi(y some types of resource conflicts.
SELF-CHECK 3.3
Idlentific;a.tiion.
Identify the correct Diagnostic tool or software stated below.

Use a separate sheet of paper in answering
1. This program includes file system corruption and hard disk read
errors.
2. This is the most useful tool for identifying system configuration and
resource usage information.
3. A Diagnostic Software often the best indicator of system problems
4. It includes tests of the processor and motherboard and system
memory, and wilt identify some types of resource conflicts.
5. Known as "MSD.EXE" a small DOS utility that takes a brief inventory
of the contents of a PC

Device D:rive:rs
Device Drivers
Now that you have an gperating system installed, you '11 need to install
drivers for your devices such as Video Cards, Network Interface Cards, Sound
Cards, etc. In many cases, if Windows :recognizes the device, drivers will be
installed automatically. In some cases, generic drivers are installed and they will
work tine.
Ddvers are small software ~runs that help the operating system use or
"drive" the device. Whenever a device doesn't work properly, ask if the proper driver
has been installed.
P~ve:r ~nst@!la~il.on ~mple: ~onito_r
Driver
installing the proper monitor information tiles is one of the small things that
purchasing a fully assembled PC
In the Control Panel, select.System to open the System Properties dialog box
Then select "Device Manager" to get a list of hardware in the PC. Finally, click
"Monitor," and you 11 see that a generic monitor is listed.
System Restore
General
l.
Autqn-~~h?._S!.~.9"~,~~~~., ... ,..
Comput~r Nan'"lS> .
1:
l"-i .!!U'dvvere
I he Add
Hardv.,.~are
\ ..v"l:t'aJd helps you
The Device Manager
li:~ls
anste~ll
.. ___:;,~
;
Remote
Advanced
hordo,....,..:ne.
ail the hardwa1a devtces installed
on .YOl..lr c:::wnputEt'r. Use th1' P evice M anas;;~er to change the

properties ot .any devJCif:!~:.
l._-~~--~~=~~~~~~;~ iiT~~-0Q~.~~ ~-~'] [=~~=-~~0:~-~- ~~-~i~e ~~~~:~.~

H.~rdvvare pr.ofiles-: provode a v ... ay for you to set up and :store
d1fferent hardi.Ne!fe confngu,~tions
System Prf;perties
r 57~"
----- - - - - - - - - - , - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - ~te ____________________

l.O. Conduct Validation and Testing
rsion~~le ''n~"_of C~Systems

4
and Networks
-------
Page
Once the sound card is installed, start the system and let the windows Plug and
Play install the sound card's drivers. After your driver is installed, make a quick
trip to Device Manager to make sure that the driver was installed correctly.
The Printer Install Wizard is perfectly installed
Proceed similarly to install drivers for your other devices, such as a sound
card if you have one. Whenever a device doesn't seem to be working properly, ask if
you've installed the proper device driver or if it's been done automatically. Looking
for the device under Device Manager in Windows is a good way to see if the device
driver is installed. As you can see in the figure below a question mark by Ethernet
Controller in Device Manager shows that network drivers aren't yet installed.
-~ "';]_;:_!~~.! -~ ~~----~--~- -----~-'----:

DVD/CDROM drives
+
+
.:.j f'lol)py disk controllers
JJI, f'loppy disk dnves

._::}IDE t1TA/ATAPI controllers
+ _., t:eyboard~
+ 1
l"lice and other pointing devices
,~..., l"lodems
+ /ii r~onltors
+
- r.y.. Oth!:lr devices
)4~\iM!Miaa
~ Multimedia Audio Controller

+ j Pores (CO~l & LPT)
+ _. Protessors
- ~ :;ound, video and game controllers
{~l Audio Codecs
(~ Legacy Audio Drivers
~~ legacy Video Capture Devices
!{.~. Media Control Dev1ces
~~ Video Codecs
+
Syst.:Jm devices
+ "'It Un1~ersal Senal Bus controllers
Unrecognized device
If your main board has built-in sound or networking, a CD that contains

drivers probably came with the main board. Place the CD into the CD drive and let
Windows XP search for the appropriate driver.
Other common drivers are LAN (Local Area Networking) driver, CD media
driver, expansion cards, keyboards, printers, USB devices and others.
r---------------_----T~r------------------------------c----~
i Date
Cv~~~~~-N~-------------
~Conduct Validation and Testing
i Module 4~~~11ing of Computer S~stems and Networks
---------------------------------
Page
- 58 -------
1
J
OPERATION SHEET 3.4

Device Drivers
Mate.Tial: ln stallation CD
Given an installation CD, perform installation of a device driver.
Student's output will be graded thru Performance Score Card below.

~==~~===~
,1
--
Scoring
'i
Performance Cdte.ria
_______ ________
,.
4G5
1. The system is correctly started.

1
"--~---
---------
--- - - --------------------------- - -------------------- j - - - ---- t------
2. The Installation CD is properly inserted.

-----------------
--
- - t-----
t----
- - - 1---
i 3. Handling and safekeeping of installa1ion CD is observed.

t--------------------------------------- - - - - - - - - - - - - -
4. The instructions how to install device> drivers are accurately

followed.
~------ - --------------------------
15. The device drivers are successfully in.stalled

1-
_,~~
-~=t~=.=;'-~-
- - --
-=-==...:::."""===---..::..----~-
5
4
3
2
1
Fairly Performed
Poorly Performed

InstaU.a.Uon. Of Peripherals, Network Devices And Other 1/0 Devices
Installation Of Peripherals
l
lQr. J
Note: If your computer doesn't have an operating system installed

:tvet, you will want to stop after you install your mouse and keyboard,
install your operating system, and then resume the installation of your peripherals
..L~~"
In.staU.ing the Keyboard

1. Read and follow the manufacturer's instructions
2. Determine if the keyboard uses a P~/2 or USB connector. The PS/2

connector for keyboards is round and typically colored purple, while the
USB is flat and rectangular in shape .
. - - - - - - - -
- . ...
, "'_.
-........
<>ll&>o~
lillOOITh.o\O<J'~>I-.a ..
f~"
_..,
<,;o,....,
C:I<'Pijl<.ttrOnk!tp
fno~t:lop<"<b
~tmn..Ca'"""cr~C.Ino
'r
. r
_L
Typo A (hot or hub)
'J,pm PIN
l.~od bit ~t,uu..,, l'i.. ll .. yltoiud1>
,JIHI
>o~;Hioo,,.
nudlf>
C. flrt Mint (liN

UtWfi o,tu m... u~. ll.ybullHI .111d
lllho;~ dto'Yttt~
(P<,?I'tlnnll'O:fCI]
PSIS CONNECTOR
Type B (peripheral)
USB CONNECTOR
3. Installing the keyboard by plugging it into the chosen port.
~:
-~
''
Note: Do not install your keyboard while your Computer is
powered on and do not unplug your keyboard while your computer is
running.
Installing tbe Mouse

Installing a mouse is very similar to installing a keyboard. You will still find
mice with eithr USB or PS/2 connectivity, although most of the newer mice will
use a USB connection, especially if you are using a mouse for gaming. Just like the
keyboard, you can also use an adapter to chru."lge a USB connection to PS/2. If you
are going to have a lot of USB peripherals, you may want to consider using
adapters for your mouse and keyboard or perhaps using a USB bub for some of
your p,eripherals. To complete the installation, simply plug the mouse into the
proper port.
~-----------------r
Date
I LO.
-----------------------~-]
Conduct
Validation and Testing
Page
l~~~rSion N;. -~=~ ~-od~~-4 ~~~~~iing of~om.?._uter Systems and Networks
-60- _
Installii.ng the Mon.ito:r

Installing a m_Qllit<.:-rr (also known as a "display") requires
l. Provide a free power outlet for A/C power.
:2. Identifying the connection type you will use to connect the monitor to
your graphics card
3. For the best picture quality possible, use the digital DVI port on your
graphics card and di$play if they are available. Most graphics cards now
support multiple monitors and they typically include the adapters
required to change a DVI connection to VGA for older displays.
4. Once you have the display plugged in, simply connect it to the
appropriate connector on your video card and you are ready to go.
D1ivers are not typically required for displays. but once again consult the
:manufacturer's instructions for details.
Installing the Speakers

l. Determine the type of speakers you are using. Perform
a simple set of
2. 0 or 2. 1 speakers.
2. Connect the audio cable to the "line-out" jack of your computer's sound
card, and connect the other end(s) to the speaker unless they are already
"hard-wired"
3. Plug in the power cord .
'~.
If you are using a full 5.1 or 7.1 surround sound system, the connections
get a bit more complicated.
5. Read the .instructions that came with the speakers and sound card for
full details on this step. You can also find USB-powered speakers that
have their own sound card built in and need only be connected to power.
Installing a Webcam
Most >.vebcams are USB-powered and simply require that you plug them in
and install their drivers. However, some cams require that the drivers be installed
first, so be sure to read the instructions that came with your webcam to avoid any
problems. If you bought a FireWire (a form of connection that is often faster than
USB connections) webcam, ensure that your computer has a FireWire port because
they are not yet all that common.
InstaUling the Pdnte:r

1. Make sure that you have an appropriate printer cable and, if necessary, a
separate power cable.
2. Turn off your PC and install the USB or parallel cable between the printer
and the PC.
3. lnsert the ink cartridge or toner cartridge.
4. Plug in the printer and turn it on.

5. Reboot you PC.
6. Wait for Windows to see the new printer hardware and start the Printer
Install Wizard.
7. If you have an Installation CD, cancel the Printer Install Wizard and allow
it to auto play. Follow the instn1ctions to install the printer driver.
8. After the printer has been installed, run a test print to verify that the
printer is working properly.
Installing a Scanner
lnstalling a scanl}_er is almost identical to installing your printer. Again, you
will simply need to install the drivers and then plug the USB cable in
OPERATION SIIEET 3.5

Installation of Peripherals, Network Devices and other I/0 Devices
Equipment, Tools, and Materials:

Window system without an installed
printer, any type of printer with cables, documentation, and an installation CD
Given the following tools, materials and equipment, perform installation of a printer.
Student's output will be graded thru Performance Score Card below.
Performance~
s coring
Criteria
- ~- ~ ~-~ - B_-~:-~ar- -~al- -~ ~-~-a_b-.~ - - -i~- ~-~ ~ -~ ~ r._ts_t_al_l_e_d_.

2 ~~e mk
___
~+
o~one~art=~is _:rrectly~nserted._ _
l3 ~he p~~to~ is pro~ly ~lugg~~-~tum~_":___----t-~ 4. The Personal Computer (PC)' is rebooted.

5. The Printer Install Wizard is perfectly installed
--
---
t-rl
--r-----
--
- -- - - -
f - - - - !------- ---1
tI
1 - - - -- - -
-- ---I
---- 1---I
~-]
5
4
3
2
1
Fairly Performed
Poorly Performed
ANSWER KEY 3.1

1. B
2. c
3. A
4. E
5. D
ANSWER KEY # 4.3.3

1. Microsoft ScanDisk and Norton Disk Doctor
2. The Windows 9S Device Manager
3. Power-On Self Test (POST
4. Norton Diagnostic
5. Microsoft Diagnostic
------- .
and
-1
r D~te
I L.O. Cond~ct Validation
Testing
------~age
--------r-------------------.
~rsion
No.
I Module 4 :Installing of Computer Systems and Networks
- 64 I
__________ .____1__ _ _ _ _ _ - - - - - - - - - - - - - - - - - - - - - - - - - - - ----
ACKNOWLEDGEMENT
Copyright Department of l!~ducation 2008
First Published ,JUN~~ 2008
This module was based on the at the Competency-Based Curriculum-
Contextual Learning Matrix (CBC-CLM ) and finalized on the Instructional
Modules Finalization Development Workshop conducted at the Development
Academy of the Philippines ,Tagaytay City, Cavite on May 6-10,2008.
c.
Mr. Jemuel Jay E. Ybane.z
"
Don Alejandro Races Sr. Science Technology

Mr. Joselito H. Zapanta
Mrs. Mirasol F. Da$ig

Ms. Che:dyn F. de Luna

Contextual Teacher:
Ell
Mrs;. Ma. Josefina Bu.eno-Luna
Facilitator:
Mr. Abel Elpidez
Taguig, City
Encoder:
Mrs. Marites L. Telewi.k
DepEd
"' Mr. Nelson L. Cle:rigo
Education.

CBLM II Computer Hardware

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~~Fi!~ ~:t~'T~l l'JifiAif

Computer Hardware Servicing II

Applying Quality Standards

HOW TO USE THIS MODULE

questions, don't hesitate to ask your for assistance.

Recognition of Prior Learning (RPL)

Applying Quality Standards

Program/ Course: Computer Hardware Servicing NC II

SUMMARY OF LEARNING OUTCOMES:

Assess Condition of Received Equipment

Applying Quality Standards

Program/ Course: Computer Hardware Servicing NC II

http:/ /www.lakeland.cc.il.us/ -internalfpolicymanual/ lOfiscalaffairs/ 1026.

www.gao.gov /new .items/ d087l.pdf]

Applying Quality Standards

INFORMATION SHEET 1.1

Characteristic of common materials for increased security is

Applying Quality Standards

./ suitable for the application/ purposes

Applying Quality Standards

Enumerate the following. Use a separate sheet of paper in answering.

1. Give three factors to be considered when choosing the right material?

2. Give three characteristic of materials to be used for specific project?

II. What Good Quality means?

Applying Quality Standards

INFORMATION SHEET 1.2

These are the things to be considered when:

Whenever goods are received:

D. Make an Inventory Report of the Materials

Effective management checks are an important means of providing assurance

Applying Quality Standards

Example of Log Report (to be completed by the Quality checker)

Example of Assessment of Materials Received (to be completed by the Quality

June 15, 2008

3. - June 20, 2008

Applying QuaUty Standards

1. What is workplace procedure?

Applying Quality Standards

Program/ Course: Computer Hardware Servicing NC II

Assess Own Work

http: JJen.wikipedia.orgjwiki/ Customer_service

INFORMATION SHEET 2.1

Workplace Procedure is a set of written instructions that identifies the health

designing a new job or task

changing a job or task

introducing new equipment

reviewing a procedure when problems have been identified, example from an

The safe working procedure should identify:

the tasks that are to be undertaken that pose risks

the equipment to be used in these tasks

the control measures that have been formulated for

any training or qualification needed to undertake the

the personal protective equipment to be worn

action to be undertaken to address safety issues that

Following certain procedures is very important to

and assess risk, as well as follow instructions and procedure in the

during the performance of work place

2. Follow procedures and

Report hazards in the work area to

Follow workplace procedures an d work

Whenever necessary, within the scope

Describe employee rights regardi ng

--------------------qescriptive Criter!~------------------.--S_coring_Qrit~!:~:ia=--5