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ActualTest.CQE_160.

questions
Number: CQE
Passing Score: 800
Time Limit: 120 min
File Version: 18.04

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Exam A
QUESTION 1
Quality audits do NOT provide
A.
B.
C.
D.

Answers to quality system deficiencies.


Highlighting of faulty company operations.
An index of quality needs.
An anticipated indication of customer acceptance of the product.

Correct Answer: A
Section: (none)
Explanation
Explanation/Reference:
QUESTION 2
The sample size for a product quality audit should be
A.
B.
C.
D.

Based on ANSI/ASQ Z1.4.


Based on the lot size.
A stated percentage of production.
A very small quantity of product.

Correct Answer: D
Section: (none)
Explanation
Explanation/Reference:
QUESTION 3
Which of the following parties, traditionally initiates an audit?
A.
B.
C.
D.

The client.
The plant manager.
The lead auditor.
The auditee.

Correct Answer: A
Section: (none)
Explanation
Explanation/Reference:
QUESTION 4
During the performance of an audit, which of the following are key considerations?
. What sampling plans may be necessary?
. Is the audit schedule progressing as planned?
. Is there a need for a technical specialist?
. Is the level of compliance satisfactory?
A.
B.
C.
D.

I,IIandIIIonly
IIandIVonly
I andIVonly
I,II,IIIandIV

Correct Answer: B
Section: (none)
Explanation
Explanation/Reference:
QUESTION 5
When asked to make recommendations on how to correct any deficiencies noted in the exit report, the
auditor(s) should

http://www.gratisexam.com/

A.
B.
C.
D.

Make the best recommendation possible.


Confer with the client first.
Avoid a recommendation in writing but help the auditee of possible.
Offer no specific advice and few suggestions.

Correct Answer: D
Section: (none)
Explanation
Explanation/Reference:
answer is corrected.
QUESTION 6
The example of a supplier's quality management effort to meet your existing contractual requirements is
MOST like
. A product audit.
. A process audit.
. A system audit.
A.
B.
C.
D.

IIonly
IIIonly
I andIIonly
I,IIandIII

Correct Answer: B
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 7
The audit team normally advises the auditee immediately upon the discovery of a finding during an audit.
Which of the following items is (are) valid reasons for taking this action?
. If corrected immediately, the findings may be eliminated from the audit report. . If corrected immediately, it
shows genuine auditee interest in the objectives of the audit. . If corrected immediately, it demonstrates the
strength of an ongoing audit program.
A. I only

B. IIIonly
C. IIandIIIonly
D. I,IIandIII
Correct Answer: C
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 8
A purchase order for subassemblies classified as critical must include a review by
. Quality engineering.
. The procurement department.
. Design engineering.
A.
B.
C.
D.

IIIonly
I andIIIonly
IIandIIIonly
I,IIandIII

Correct Answer: D
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 9
Which of the following are the MOST logical reasons for providing source inspection?
. The supplier has consistently shown poor out-going quality. . The key inspection points are hidden after
assembly at the suppliers' plant. . The supplier requests the inspection to save them potential shipping
expenses.
. The criticality of the product warrants it.
A.
B.
C.
D.

I,IIandIVonly
IIandIVonly
II,IIIandIVonly
I,II,IIIandIV

Correct Answer: D
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 10
Inspection operations typically
A.
B.
C.
D.

Help in assuring satisfactory quality.


Reduce the usability of the product or service involved.
Require precise equipment in most instances.
Occur between all manufacturing operators.

Correct Answer: A
Section: (none)

Explanation
Explanation/Reference:
Explanation:
QUESTION 11
Consider the following statement:
"A defect which might affect the appearance or general function of essential parts" This definition describes
a seriousness classification described as
A.
B.
C.
D.

Incidental.
Critical.
Minor.
Major.

Correct Answer: D
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 12
Which of the following quality system provisions is of the greatest concern when preparing an audit
checklist for a vendor qualification system audit?
A.
B.
C.
D.

Drawing and print control.


Makeup of the MRB
Training level of inspectors.
Calibration of test equipment.

Correct Answer: D
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 13
In the planning of a new major manufacturing program, the greatest quality effort should be put logically in
A.
B.
C.
D.

Inspection of product.
Nondestructive testing equipment.
Nonconformance to specifications.
Prevention of occurrence of substandard quality.

Correct Answer: D
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 14
The first and most important step, in establishing a good corporate quality plan is
A. Determining customer requirements.
B. Determining manufacturing process capabilities.
C. Evaluation vendor quality systems.

D. Ensuring quality participation in design review.


Correct Answer: A
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 15
When planning quality control functions, which one of the following is MOST directly related to production of
a quality product?
A.
B.
C.
D.

Process control and process capability.


Suitable blueprints.
Dimensional tolerancing.
Product audits.

Correct Answer: A
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 16
Which of the following would be the MOST important considerations when establishing inspection points
within a production operation?
. Inspection to prevent defects from entering the system. . Inspection after all operations (both manual and
automated). . Inspection prior to a painting or masking operation.
A.
B.
C.
D.

I only
I andIIonly
I andIIIonly
I,IIandIII

Correct Answer: C
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 17
The primary reason that nonconforming material should be identified and segregated is
A.
B.
C.
D.

So that the cause of nonconformity can be determined.


So it cannot be used in production without proper authorization.
To obtain samples of poor workmanship for use in the company's training program.
So that responsibility can be determined and disciplinary action taken.

Correct Answer: B
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 18

Of the services listed below, which one performed by design engineering is of particular interest to QA
personnel?
A.
B.
C.
D.

Audit reports.
Cost reports.
Change action.
Rework criteria.

Correct Answer: C
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 19
Four ingredients are blended to make a final product. Using the data below, what is the expected weight
and variation of the final product?
Ingredient A 70 3.00 grams
Ingredient B 20 1.73 grams
Ingredient C 15 1.73 grams
Ingredient D 10 - 1.00 grams
A.
B.
C.
D.

115 7.46 grams


115 5.73 grams
115 4.00 grams
115 3.61 grams

Correct Answer: C
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 20
Corrective action requests are primarily
A.
B.
C.
D.

Issued to correct supplier deficiencies.


Generated to correct auditing deficiencies.
Formal requests for corrective and preventive action.
A result of nonconformances detected in the internal inspection process.

Correct Answer: C
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 21
Reliability prediction is
. The process of performance estimation.
. The process of estimating the probability that a product will perform its intended function for a stated time.
. The process of telling "how you can get there from here".
A. I only
B. IIonly
C. IIandIIIonly

D. I,IIandIII
Correct Answer: B
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 22
Maintainability is
A.
B.
C.
D.

The probability of a system being restored to functional operation within a given period of time.
Performing adequate maintenance on a system.
Probability of survival of a system for a given period of time.
Maintaining a machine in satisfactory working condition.

Correct Answer: A
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 23
Analysis of data on all product returns is important because
. Failure rates change with length of product usage.
. Changes in design and in customer use are often well reflected. . Immediate feedback and analysis of
product performance becomes available.
A.
B.
C.
D.

I only
I andIIIonly
IIandIIIonly
I,IIandIII

Correct Answer: D
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 24
When requesting "worst case" design analysis, you expect the reliability group to
A. Analyze the worst rejects.
B. Analyze only those products failing to meet specification requirements.
C. Determine whether product requirements can be met with subassemblies assumed at their
worstcombination of tolerances.
D. Assume all subassembly tolerances at their maximum limit.
Correct Answer: C
Section: (none)
Explanation
Explanation/Reference:
answer is valid.
QUESTION 25

In the failure rate model shown below, which one of the sections represents the period when catastrophic
failures are likely to occur?

A.
B.
C.
D.

A
B
C
All sections can experience catastrophic failure.

Correct Answer: D
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 26
Failure mode, effect, and criticality analysis, (FMECA) is primarily for the purpose of
A. Learning as much about the item as possible after qualification test.
B. Determining the way an item will most likely fail to help obtain design and procedural safeguardsagainst
such failures.
C. Determining, by extensive analysis, the reliability of an item.
D. Determining the cause of a failure, by dissecting the item, to help obtain corrective action.
Correct Answer: B
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 27
A system was designed with 3 capacitors. When the system is first activated all capacitors are operating.
The system continues to operate as long as at least 1 capacitor is operating. This is an example of
A.
B.
C.
D.

Redundancy.
A series system.
An active parallel system.
A standby parallel system.

Correct Answer: C
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 28
The failure rate model above is used to show a typical relationship of many parts between their failure rate
and the time in service. The reliability function for period "B" is BEST represented by

A.
B.
C.
D.

Option A
Option B
Option C
Option D

Correct Answer: D
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 29
What is the probability of an item failing in less than 5 hours if it has a constant failure rate of 1/hour?
A.
B.
C.
D.

0.00674
0.99127
0.99326
0.99642

Correct Answer: C
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 30
The design function which assigns probability of failures between components or subsystems is called
A.
B.
C.
D.

Apportionment.
Significance
Confidence.
Qualification.

Correct Answer: A
Section: (none)
Explanation
Explanation/Reference:
Explanation:

QUESTION 31
The probability of an accident for the head event "H" given below is:
A.
B.
C.
D.

0.0700
0.1125
0.0689
0.1100

Correct Answer: C
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 32
Which of the following quantitative methods does NOT apply to the assessment of actual system/
component reliability?
A.
B.
C.
D.

Statistical analysis of field test and failure data.


Statistical allocation of reliability goals.
Evaluation of laboratory test data.
Analysis of results of reliability demonstration tests.

Correct Answer: B
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 33
When trying to find all possible causes of a problem, which of the following tools would be useful?
. Systematic troubleshooting and brainstorming.
. Fishbone diagrams and histograms.
. Checklists and scatter diagrams.
. Control charts and graphs.
A.
B.
C.
D.

I andIVonly
I,IIandIVonly
II,IIIandIVonly
I,II,IIIandIV

Correct Answer: D
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 34
Typically Pareto diagrams are used for which of the following reasons?
. To display the significant few categories.
. To compliment attribute data charting.
. To eliminate insignificant categories.
. To focus attention in priority order.
A. I andIIIonly

B. I,IIandIIIonly
C. II,IIIandIVonly
D. I,II,IIIandIV
Correct Answer: D
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 35
As a commonly used problem solving technique, which of the following would be the BEST application of a
Pareto chart?
. To determine when to make proactive adjustments to a process. . To differentiate between major and
minor problem areas. . To gather data and to design experimental controlled changes. . To evaluate the
results of other problem solving techniques upon the product or service.
A.
B.
C.
D.

I andIIonly
IIandIIIonly
IIandIVonly
I,II,IIIandIV

Correct Answer: C
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 36
A comprehensive corrective action program is initiated at a large company. Input for CARs are received
from customers, internal and external audits, material review reports and other sources. Which two of the
following groups would usually administer and control the CAR process?
. Management review team.
. Quality department.
. Corrective Action Board.
. Material Review Board.
A.
B.
C.
D.

I andIIonly
I andIIIonly
IIandIIIonly
IIIandIVonly

Correct Answer: B
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 37
Which of the following statements BEST describes a bimodal distribution?
A.
B.
C.
D.

This distribution shows stratified data and two distinct peaks.


This distribution shows a single mode and bell shaped distribution.
This distribution is truncated.
This distribution has several distribution peaks.

Correct Answer: A
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 38
Two advantages of process mapping are the ability to
. Visualize the process being described.
. Discover manufacturing problems only.
. Discover quality problems only.
IV. Check current processes for duplication or redundancy.
A.
B.
C.
D.

I andIVonly
IIandIIIonly
I andIIIonly
IIandIVonly

Correct Answer: A
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 39
Writing and establishing process control procedures is
A.
B.
C.
D.

Disposition.
Notification.
Preventive action.
Corrective action.

Correct Answer: C
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 40
Which of the following problem-solving tools is a column graph which displays a static picture of the
process?
A.
B.
C.
D.

Pareto chart.
Control chart.
Histogram.
Cause and effect diagram.

Correct Answer: C
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 41

A cause and effect diagram is also called which of the following?


A.
B.
C.
D.

Pareto diagram.
Fishbone diagram.
Boxplot.
Histogram.

Correct Answer: B
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 42
A graph of a data set, composed of a series of rectangles, each proportional in width to the range of values
in a class and proportional in height to the number of items or fraction of items falling in these classes, is
called which of the following?
A.
B.
C.
D.

Histogram.
Raw data.
Ogive.
Venn diagram.

Correct Answer: A
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 43
Which of the following statements describes discrete data?
A.
B.
C.
D.

It takes 3 hours 48 minutes to fly from LA to New York.


Of 225 people on the airplane, 85 had connecting flights.
The flight arrived at 9:08 PM.
There were 5,923 gallons of fuel consumed on the flight.

Correct Answer: B
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 44
Which of the following tools can provide a ranking of things to be done?
A.
B.
C.
D.

Measles charts.
Cause & effect diagram.
Scatter diagram.
Checklist.

Correct Answer: D
Section: (none)
Explanation
Explanation/Reference:

Explanation:
QUESTION 45
Which of the following is NOT a statistical level of measurement?
A.
B.
C.
D.

Ordinal.
Nominal.
Numerical.
Ratio.

Correct Answer: C
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 46
What does a corrective action do to prevent an existing noncomformity, defect or undesirable situation from
recurring?
A.
B.
C.
D.

Minimizes it.
Takes repercussions against those responsible.
Takes action against it.
Eliminates it.

Correct Answer: D
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 47
The Shewhart or Deming cycle is often referred to as
A.
B.
C.
D.

The cause and effect diagram.


The affinity diagram.
Plan-do-check-act.
Problem solving flow chart.

Correct Answer: C
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 48
A normal (Gaussian) distribution curve is
A.
B.
C.
D.

Bell shaped.
Dome shaped.
Pear shaped.
Positively skewed.

Correct Answer: A
Section: (none)
Explanation

Explanation/Reference:
Explanation:
QUESTION 49
Which of the following actions or techniques is MOST useful in determining the original fundamental cause
of a product or process nonconformance?
A.
B.
C.
D.

Continuous improvement.
Pareto analysis.
Root cause analysis.
Preventive action.

Correct Answer: C
Section: (none)
Explanation
Explanation/Reference:
corrected.
QUESTION 50
What order do the following corrective action steps normally take for nonconforming product?
. Analyze the problem.
. Assign responsibility.
. Take preventive action.
. Evaluate potential importance.
. Investigate possible causes.
A.
B.
C.
D.

I,II,V,IV,III
II,IV, V,I,III
V,II,IV,I,III
II,I,IV, V,III

Correct Answer: B
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 51
Of the problem solving categories below, what is the usual sequence?
1. Select a problem needing improvement.
2. Collect data.
3. Implement the solution.
4. Determine if project is appropriate.
5. Study current procedures.
6. Determine candidates for data collection.
7. Analyze data.
8. Solve the problem.
A.
B.
C.
D.

1, 4, 5, 6, 3, 8, 2, 7
1, 5, 4, 6, 2, 7, 8, 3
1, 5, 6, 2, 4, 8, 7, 3
4, 1, 5, 6, 2, 7, 8, 3

Correct Answer: B
Section: (none)
Explanation

Explanation/Reference:
Explanation:
QUESTION 52
The descriptive name for a fishbone or Ishikawa diagram is which of the following?
A.
B.
C.
D.

Flow charts.
Cause and effect diagrams.
Pareto diagram.
Scatter diagram.

Correct Answer: B
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 53
What is the standard deviation of the values below?
4.5, 5.1, 6.2, 2.1, 3.9
A.
B.
C.
D.

1.136
2.087
1.362
1.522

Correct Answer: C
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 54
Regardless of the distribution of the individuals, the distribution of the average of n samples will follow which
distribution as n becomes large?
A.
B.
C.
D.

Normal
Poisson.
Exponential.
Lognormal.

Correct Answer: A
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 55
A box contains 27 black and 3 red balls. A random sample of 5 balls is drawn without replacement. What is
the probability that the sample contains one red ball?
A.
B.
C.
D.

0.108
0.270
0.369
0.500

Correct Answer: C
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 56
Which of the following distributions have the set of all real numbers as their domain?
A.
B.
C.
D.

Lognormal
Exponential
Weibull
None of the above.

Correct Answer: D
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 57
Determine the coefficient of variation for the last 500 pilot plant test runs of high temperature film having a
mean of 900 Kelvin with a standard deviation of 54.
A.
B.
C.
D.

6%
16.7%
6%
31%

Correct Answer: A
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 58
According to Tchebysheff's theorem what % of measurements must lie within 2.5 standard deviations of the
mean?
A.
B.
C.
D.

3/4
8/9
0.840
0.625

Correct Answer: C
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 59
The hypergeometric distribution should be used instead of the binomial distribution when
A. There are more than 2 outcomes on a single trial.
B. Each trial in independent.

C. Sampling does not involve replacement.


D. There is a fixed number of trials.
Correct Answer: C
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 60
The distribution of a characteristic is negatively skewed. The sampling distribution of the mean for large
samples is:
A.
B.
C.
D.

Negatively skewed.
Approximately normal.
Positively skewed.
Lognormal.

Correct Answer: B
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 61
If a distribution is skewed to the right
A.
B.
C.
D.

The mode is between the median and the mean.


The mean is between the mode and the median.
The mode is greater than the median.
None of the above.

Correct Answer: D
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 62
If the probability of a success on a single trial is 0.2 and 3 trials are performed, what is the probability of at
least one success?
A.
B.
C.
D.

0.008
0.384
0.488
0.600

Correct Answer: C
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 63
A process is turning out end items that have defects of type A or type B or both. If the probability of type A
defect is 0.1 and of a type B is 0.2, the probability that an end item will have no defect is

A.
B.
C.
D.

0.7
0.30
0.72
0.68

Correct Answer: C
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 64
What is the standard deviation of the following data?
3.2, 3.1, 3.3, 3.3, 3.1
A.
B.
C.
D.

3.2
0.0894
0.1
0.0498

Correct Answer: B
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 65
Periodically, a sample of 20 items are randomly selected from a population that is normally distributed, the
average is computed, and plotted. Which of the following statements is correct?
. The average of the logarithms of the values is lognormally distributed. . The standard deviation of the
averages is equal to the standard deviation of the individuals divided by the square root of 20.
. The variance of the averages is equal to the variance of the individuals divided by the square root of 20.
A.
B.
C.
D.

I only
IIonly
I andIIonly
I andIIIonly

Correct Answer: B
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 66
If a distribution is skewed to the left, the median will always be
A.
B.
C.
D.

Less than the mean.


Between the mean and the mode.
Greater than the mode.
An average of the mean and the mode.

Correct Answer: B

Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 67
The expression below is which of the following?

A.
B.
C.
D.

General term
General term
General term
General term

for the Poisson distribution.


for the Pascal distribution.
for the binomial distribution.
for the hypergeometric distribution.

Correct Answer: C
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 68
Which of the following distributions models events that have 2 possibilities on each trial?
A.
B.
C.
D.

Normal.
Poisson.
Binomial
gamma.

Correct Answer: C
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 69
The equation below represents the:

A.
B.
C.
D.

Lognormal probability density function.


Normal probability density function.
Exponential probability density function.
None of the above.

Correct Answer: D
Section: (none)
Explanation
Explanation/Reference:
valid and modified.
QUESTION 70
The weight of paint cans is considered
A.
B.
C.
D.

Discrete data.
Continuous data.
Random data.
Probability data.

Correct Answer: B
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 71
A bin contains 40 pills with a weight of 3.1 gm. each, 30 pills weighing 3.2 gms each and 10 pills weighing
3.3 gms each. The weight of an average pill is found from

A.
B.
C.
D.

Option A
Option B
Option C
Option D

Correct Answer: D
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 72
The following measurements for a sample with dimension X are representative of a process known to be in
statistical control
42, 52, 64, 45, 53, 56, 70, 57, 49, 62

Which of the following values BEST approximates the upper and lower control limits of the process
capability.
A.
B.
C.
D.

81 and 29
59 and 51
64 and 46
70 and 42

Correct Answer: A
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 73
An X-bar and R chart with n=5 has been plotted for some time and has demonstrated random variation.
Upon review of the last 30 plot points, the expected number of runs around the centerline on the X-bar
chart is expected to be approximately which of the following?
A.
B.
C.
D.

4
9
12
16

Correct Answer: D
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 74
What is the lower control limit for proportion defective if the average daily production is 5000 units and the
average fraction defective is 0.02?
A.
B.
C.
D.

0.016
0.014
0
0.010

Correct Answer: B
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 75
A single sampling plan calls for a sample size of 80 with an acceptance number of five and a rejection
number of six If the quality of the submitted lots 10 percent defective. then the percent of lots expected to
be accepted in the long run is approximately.
A.
B.
C.
D.

6%
10%
20%
30%

Correct Answer: C

Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 76
You have been asked to sample a lot of 500 units from vendor whose past quality has been about 2%
defective. A sample of 40 pieces is drawn from the lot and you have been told to reject the lot if you find two
or more parts defective. What is the probability of finding two or more parts defective?
A.
B.
C.
D.

0.953
0.809
0.191
0.047

Correct Answer: C
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 77
When using a control chart, a point plotting within the limits on the chart is
A.
B.
C.
D.

The equivalent of type I error.


The equivalent of type II error.
The equivalent of accepting the hypothesis that the process is in control.
The equivalent of not rejecting the hypothesis that the process is in control.

Correct Answer: D
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 78
An X-bar and R chart was prepared for an operation using twenty samples with five pieces in each sample;
X-bar was found to be 33.6 and R-bar was 6.20. During production, a sample of five was taken and the
pieces measured 36, 43, 37, 25, and 38. At the time, this sample was taken:
A.
B.
C.
D.

Both the average and range were within control limits.


Neither the average nor range were within control limits.
Only the average was outside control limits.
Only the range was outside control limits.

Correct Answer: D
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 79
Select the incorrect statement from among the following. The IDs of a certain piece of tubing are normally
distributed with mean 1.00". The proportion of tubing with IDs less than 0.90 is
A. Less than the proportion of Ids greater than 0.90

B. Less than 50 percent.


C. Less than the proportion with IDs greater than 1.10
D. Less than the proportion with IDs greater than 1.00
Correct Answer: C
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 80
Compute the upper control limit for an s chart, based on a sample size of 10, if the process is in control with
a mean of 40 and a sample standard deviation of 7.
A.
B.
C.
D.

11.7
13.3
15.7
21

Correct Answer: A
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 81
A "p" chart
A.
B.
C.
D.

Can be used for only one type of defect per chart.


Plots the number of defects in a sample.
Plots either the fraction or percent defective in order of time.
Plots variations in dimensions.

Correct Answer: C
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 82
What percentage of the area under the standard normal curve is included within (+/-) 1.5 standard
deviations from 0?
A.
B.
C.
D.

0.8664
0.7500
0.6680
0.9332

Correct Answer: A
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 83
Which of the following control charts are more efficient than an X-bar chart at detecting small shifts in the

mean?
. CUSUM.
. EWQR.
. EWMA.
A.
B.
C.
D.

I only
IIonly
IIIonly
I andIIIonly

Correct Answer: D
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 84
A process has been experiencing problems lately. The operators charting the process have identified the
cause to be due to a change in incoming materials. This problem is
A.
B.
C.
D.

Attributed to purchasing.
A special cause.
A common cause.
A normal event.

Correct Answer: B
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 85
A process is normally distributed with a mean of 200 and a variance of 25. One item is randomly selected,
what is the probability of this item having a value greater than 210?
A.
B.
C.
D.

0.3446
0.0228
0.0012
0.0375

Correct Answer: B
Section: (none)
Explanation
Explanation/Reference:
Explanation:

http://www.gratisexam.com/

QUESTION 86
When used together for variables data, which of the following pair is the MOST useful in preparing control

charts?
A.
B.
C.
D.

AQL, p-bar
p, n
X-bar and R
R, sigma

Correct Answer: C
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 87
An X-bar chart has shown control for a long time. You see that points for the last 50 samples are all very
near the center line on the chart. In fact, they are all within one sigma of the center line. This probably
indicates that
A.
B.
C.
D.

It is a desirable situation.
It is an undesirable situation.
The process standard deviation has decreased during the time the last 50 samples were taken.
The control charts are incorrectly computed.

Correct Answer: C
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 88
An electronics firm was experiencing high rejections in their multiple connector manufacturing departments.
"p" charts were introduced as part of a program to reduce defectives. Control limits were based on prior
history, using the formula:

P' is the historical value of percent defective and n is the number of pieces inspected each week. After six
weeks, the following record was accumulated

1,000 pieces were inspected each week in each department. Which department(s) exhibited a point or
points out of control during this period (round off calculations to nearest tenth of a percentage point)?
A.
B.
C.
D.

Department 104.
Department 105.
Department 106.
All of the department.

Correct Answer: D
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 89
A typical use for the optical comparator would be to measure
A.
B.
C.
D.

Surface finish.
Contours.
Depth of holes.
Diameters of internal grooves.

Correct Answer: B
Section: (none)
Explanation
Explanation/Reference:
answer is modified.
QUESTION 90
The Dodge-Romig tables are designed to minimize which of the following parameters?
A.
B.
C.
D.

AOQL
AQL
ATI
AOQ

Correct Answer: C
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 91
The MOST essential value of a surface plate in precision measurement application is which of the
following?
A.
B.
C.
D.

It provides a flat working surface.


It provides a surface free of minor vibration.
It provides an accurate reference surface.
It provides a chemically resistant work surface.

Correct Answer: C
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 92
Which of the following are TRUE statements regarding the use of visual inspection?
. Reference standards can be used.
. It provides consistency between inspectors.
. It is relatively expensive.
. It can be quickly performed.

A.
B.
C.
D.

I andIVonly
I,IIandIVonly
IIandIVonly
I,II,IIIandIV

Correct Answer: A
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 93
Which of the following is the BEST statement to make regarding the relationship between product precision
and product production?
A.
B.
C.
D.

With too little precision, production costs increase.


With too much precision, production costs increase.
Precision costs and performance are related.
With little precision, performance will improve.

Correct Answer: C
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 94
The maximum allowable percent defective for the process average is the
A.
B.
C.
D.

AOQL
LPTD
AQL
RQL

Correct Answer: C
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 95
Applications for surface plate includes which of the following?
. Referencing plane for length measurements.
. Referencing plane for parallelism measurements.
. Establishing a datum plane for dimensional layout.
. Waiting place for delicate parts.
. Keeping extra gages when not in use.
A.
B.
C.
D.

I andIIonly
I andIVonly
I,IIandIIIonly
IIIand V only

Correct Answer: C

Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 96
A process is in control with a defect rate of 0.2%. A sampling plans calls for 30 items to be selected at
random, and for the process to be shut down and corrected if any defects are found. How often will the
process be shut down without a change in the defect rate?
A.
B.
C.
D.

1.22% of the time


5.83% of the time
3.91% of the time
None of the above

Correct Answer: B
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 97
Which of the following nondestructive testing methods can be used to evaluate sub-surface discontinuities
in aluminum bar stock?
. Microwave.
. Magnetic particle.
. Pulse echo.
. Eddy current.
A.
B.
C.
D.

I,IIandIVonly
I andIIIonly
IIIandIVonly
I andIVonly

Correct Answer: C
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 98
The use of 100% inspection normally means
A.
B.
C.
D.

That the final customers will not experience defective product.


That selected characteristics have been evaluated against specified standards.
That there will be an opportunity to rework any product deemed to be outside of specifications.
That the lowest over-all quality costs have been considered.

Correct Answer: B
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 99

The probability of accepting a lot of unacceptable quality is known as


A.
B.
C.
D.

Alpha risk.
1-beta.
Producer's risk.
Beta risk.

Correct Answer: D
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 100
Which of the following list of basic NDT techniques are X ray types?
A.
B.
C.
D.

Electromagnetic / Thermal.
Radiation / Image generation.
Ultrasonic / Optical.
Thermal / Radiation.

Correct Answer: B
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 101
The steeper the OC-curve, the
A.
B.
C.
D.

Less protection for both producer and consumer.


More protection for both producer and consumer.
The lower the AQL.
The smaller the sample size.

Correct Answer: B
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 102
The AQL for a given sampling plan is 1% this means that
A.
B.
C.
D.

The producer takes a small risk of rejecting product which is 1% defective or better.
All accepted lots are 1% defective or better.
All lots are 1% defective or better.
The average quality level of the plan is 1%.

Correct Answer: A
Section: (none)
Explanation
Explanation/Reference:
Explanation:

QUESTION 103
What distribution is used to determine the OC curve for an attributes sampling plan?
A.
B.
C.
D.

Normal.
Binomial.
Exponential.
The binomial or the hypergeometric distribution.

Correct Answer: D
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 104
Measurement gaging is preferable to go, no-go gaging of a quality characteristic because
A.
B.
C.
D.

It is more scientific.
It provides the most information per piece inspected.
It requires greater skills.
It requires a larger sample than go, no-go gaging does.

Correct Answer: B
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 105
The basic elements of an ultrasonic test systems do NOT include which of the following?
A.
B.
C.
D.

A transducer.
A test object.
A laser beam.
An electronic system.

Correct Answer: C
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 106
A lot is known to be 1.2% defective. Five units are randomly selected from the lot, and the lot is accepted if
1 or fewer defects are found. What is the probability of the lot being rejected?
A.
B.
C.
D.

0.9985
0.01
0.00173
0.00223

Correct Answer: C
Section: (none)
Explanation
Explanation/Reference:

answer is verified.
QUESTION 107
Given the following probabilities
1 or more defects = .70
2 or more defects = .35
3 or more defects = .15
4 or more defects = .03
What is the probability of 2 or fewer defects?
A.
B.
C.
D.

0.20
0.35
0.65
0.85

Correct Answer: D
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 108
An operation requires shipments from your vendor of small lots of fixed size. The attribute sampling plan
used for receiving inspection should have its OC curve developed using
A.
B.
C.
D.

The binomial distribution.


The Gaussian (normal) distribution.
The Poisson distribution.
The hypergeometric distribution.

Correct Answer: D
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 109
As the scatter of points about a regression line becomes less, r2 will
A.
B.
C.
D.

Be unaffected.
Become smaller.
Become larger.
Approach a value of 1.

Correct Answer: D
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 110
The critical value of the t-distribution is
A. Always greater than the critical value of the normal distribution.
B. Always less than the critical value of the normal distribution.

C. Not related to the critical value of the normal distribution.


D. Approaches the critical value of the normal distribution as the degrees of freedom increase.
Correct Answer: D
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 111
To be effective, a corrective and preventive action system must have
A.
B.
C.
D.

A material review board.


Approved of the QC department.
Top management support.
A method for identifying nonconformities.

Correct Answer: D
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 112
The power of efficiency in designed experiments lies in the
A.
B.
C.
D.

Random order of performance.


The sequential and cyclical procedure of conjecture to design to analysis and back to conjecture.
Hidden replication.
The large number of possible combinations of factors.

Correct Answer: C
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 113
Which table should be used to determine a confidence interval on the mean when standard deviation is
NOT known and the sample size is 10?
A.
B.
C.
D.

z
t
F
Chi-Square

Correct Answer: B
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 114
Given that the population standard deviation is 6.8, what sample size is required to be 90% confident that
the estimated mean has an error less than 0.02?

A.
B.
C.
D.

312,761
189,859
175,987
152,083

Correct Answer: A
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 115
Given the data below is normally distributed, and the population standard deviation is 3.1, what is the 90%
confidence interval for the mean?
22, 23, 19, 17, 29, 25
A.
B.
C.
D.

20.88 - 24.12
20.42 - 24.59
21.65 - 23.35
17.4 - 27.6

Correct Answer: B
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 116
If a sample size of 16 yields an average of 12 and standard deviation of 3, estimate the 95% confidence
interval for the population (assume a normal distribution).

A.
B.
C.
D.

Option A
Option B
Option C
Option D

Correct Answer: A
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 117
Which of the following statements is CORRECT?
A. The higher the correlation, the better the regression estimate.

B. Regression estimates are better made with positive correlation than with negative correlation.
C. The lower the correlation, the greater the likelihood that homoscedasticity exists with respect to
thepredicted variable.
D. The better the regression estimate, the greater the likelihood that homoscedasticity exists with
therespect to the predicted variable.
Correct Answer: A
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 118
How many outcomes are possible when performing a single trial of a binomial experiment?
A.
B.
C.
D.

1
2
3
4

Correct Answer: B
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 119
Which of the following is a valid null hypothesis?
A.
B.
C.
D.

p > 1/8
< 98
The mean of population A is not equal to the mean of population B
mu = 110

Correct Answer: D
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 120
A two-way analysis of variance has r levels for one variable and c levels for the second variable with 2
observations per cell. The degree of freedom for interaction is
A.
B.
C.
D.

2(r)(c)
(r-1)(c-1)
rc-1
2(r-1)(c-1)

Correct Answer: B
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 121

One-way analysis of variance is MOST similar in its objectives to


A.
B.
C.
D.

A test of a population mean.


A test for equality of two sample proportions.
A test for equality of two population means.
A chi-square test for independence.

Correct Answer: C
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 122
The difference between setting alpha equal to 0.05 and alpha equal to 0.01 in hypothesis testing is
A.
B.
C.
D.

With alpha equal to 0.05, we are more willing to risk a type I error.
With alpha equal to 0.05, we are more willing to risk a type II error.
Alpha equal to 0.05 is a more "conservative" test of the null hypothesis.
With alpha equal to 0.05, we are less willing to risk a type I error.

Correct Answer: A
Section: (none)
Explanation
Explanation/Reference:
answer is updated.
QUESTION 123
In nonparametric statistics:
. No assumptions are made concerning the distribution from which the samples are taken. . The
parameters of the distribution do not relate to the parameters of the sample. . The sample and the
distribution must have no parameters in common.
A.
B.
C.
D.

I only
IIonly
IIIonly
IIandIIIonly

Correct Answer: A
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 124
The value for t, when making a two-tailed paired t test, with samples of 13 and alpha =0.05, is
A.
B.
C.
D.

1.782
2.179
2.064
1.711

Correct Answer: B
Section: (none)
Explanation

Explanation/Reference:
Explanation:
QUESTION 125
The "least squares method" is used in
A.
B.
C.
D.

The central limit theorem


Calculating 2
Calculating2and s2
Calculating a best fit regression line.

Correct Answer: D
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 126
The primary advantage of the Latin square design, compared to the factorial design, is that
A.
B.
C.
D.

In most circumstances, it requires less data.


It eliminates the need for interaction analysis.
It allows higher significance levels.
It does not require homogeneity of variance.

Correct Answer: A
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 127
An experiment with two factors, in which all levels of one variable are run at each level of the second
variable, is called a
A.
B.
C.
D.

One-way experiment.
Latin square experiment.
Factorial experiment.
Fractional factorial experiment.

Correct Answer: C
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 128
Given the data below, what is the 90% confidence interval for the variance?
22, 23, 19, 17, 29, 25
A.
B.
C.
D.

4.21 - 99.07
15.32 - 28.66
8.27 - 79.88
16.87 - 56.52

Correct Answer: C
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 129
What are the major disadvantages of having an improvement team that is too large?
. Difficulty in having constructive input from the entire group.
. Difficulty in arriving at consensus.
. Difficulty in finding large meeting facilities.
. Difficulty, on the part of the recorder, in keeping up with more paperwork.
A.
B.
C.
D.

Ionly
IandIIonly
I,IIandIIIonly
I, II,IIIandIV

Correct Answer: B
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 130
Which of the following is NOT considered a prevention cost?
A.
B.
C.
D.

Writing operating procedures.


Training.
Data acquisition and analysis.
Calibrating test equipment.

Correct Answer: D
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 131
An improvement in quality costs is MOST clearly indicated when:
A.
B.
C.
D.

Appraisal and failure costs drop.


Prevention costs increase.
Total quality costs fall below 15% of total sales.
Management objectives are met.

Correct Answer: D
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 132
During the building phase of improvement team development, which of the following properly describes

team activities?
. The team leader is usually directive.
. The team leader often delegates tasks.
. Team members prioritize and perform duties.
. Team members are uncertain of their duties.
A.
B.
C.
D.

IIandIIIonly
I,IIandIIIonly
IandIV only
II,IIIandIV only

Correct Answer: C
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 133
Benchmarking might be defined as any of the following EXCEPT:
A. A process for rigorously measuring your performance versus the best-in-class companies.
B. A standard of excellence or achievement against which other similar things must be measured
orjudged.
C. Comparing the performance of one company to a set of standards and then to another'sperformance.
D. The search for best industry practices that lead to superior performance.
Correct Answer: C
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 134
Which of the following is the BEST method to developing materials for a training program on the gaps in
performance?
A.
B.
C.
D.

Secure a workshop trainer.


Review a record of activities.
Set up a one shot case study.
Allocate employees for training.

Correct Answer: B
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 135
In most cases, an improvement team facilitator will NOT normally:
A.
B.
C.
D.

Be familiar with problem solving techniques.


Provide feedback to the group.
Function as the group leader.
Summarize key ideas generated by the group.

Correct Answer: C
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 136
The ideal results of a quality training effort would NOT include which of the following?
A.
B.
C.
D.

Increased cost-of-quality results.


Improved working methods and morale.
Increased productivity and job satisfaction.
Reduced defects and employee turn-over.

Correct Answer: A
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 137
Information that is received by upper management, is often distorted. Which of the following actions is
effective in countering this problem?
. Stop killing the messenger.
. Establishing an open door policy.
. Practice management by walking around.
A.
B.
C.
D.

Ionly
IandIIonly
IandIIIonly
I,IIandIII

Correct Answer: D
Section: (none)
Explanation
Explanation/Reference:
corrected.
QUESTION 138
Which of the following quality gurus was very critical of merit-pay and individual bonuses? He discouraged
management by objectives and the ranking of employees by performance.
A.
B.
C.
D.

Dr. Juran
Dr. Deming
Dr. Taguchi
Dr. Feigenbaum

Correct Answer: B
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 139
In order to implement a continuous improvement strategy, a company may institute a steering committee or

improvement council. Which of the following would generally NOT be a task performed by this council?
A.
B.
C.
D.

The development of a quality vision for the company.


The combined development and implementation of the company improvement strategy.
The definition of certain quality objectives for sections of the company.
The development of quality education and communication modules for the organization.

Correct Answer: A
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 140
A company is planning to completely change its employee performance, appraisal and reward system.
Which of the following is NOT viable for consideration in the new system?
A.
B.
C.
D.

Integrating subordinate, peer, customer, and self-evaluations with supervisory ratings.


Using continuous improvement, quality and customer satisfaction as key criteria.
Requiring work team or group evaluations that are equal in emphasis to individual evaluations.
Requiring less frequent performance reviews, but utilizing many rating categories.

Correct Answer: D
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 141
Any group, designing a quality information system (QIS) to collect product data, must consider which of the
following items?
. How the results will be used.
. The frequency that results must be reported.
. The allowable data error variation.
A.
B.
C.
D.

IIonly
IandIIonly
IIandIIIonly
I,IIandIII

Correct Answer: D
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 142
Which of the following are likely to be positive actions in obtaining a supplier's commitment to quality
improvement?
. Involving the supplier early in the product development stage. . Partially reimbursing the supplier, when the
product is rejected. . Establishing a firm schedule of required product quantities and dates. . Providing
meaningful and timely quality performance feedback.
A. IandIVonly
B. I,IIandIVonly

C. I,IIIandIVonly
D. I,II,IIIandIV
Correct Answer: C
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 143
A pre-award evaluation of a supplier's quality system capability should NOT include consideration of
A.
B.
C.
D.

The supplier's product-quality history.


The supplier's geographical location.
The supplier's implementation of quality manual procedures.
The supplier's skills in quality control techniques.

Correct Answer: B
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 144
For TQM success, what structure sequence should be followed?
. Develop a quality policy.
. Establish a quality council.
. Establish strategic quality goals.
. Train for internal audits.
A.
B.
C.
D.

II,III,I,IV
II,I,III,IV
III,II,I,IV
I,II,III,IV

Correct Answer: B
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 145
What is the highest form of partnering with employees?
A.
B.
C.
D.

Employee involvement.
Task teams.
Cost reduction projects.
Stock option plans.

Correct Answer: A
Section: (none)
Explanation
Explanation/Reference:
Explanation:

QUESTION 146
A product failure in the customer's hands is bad for the company. Why do only 4% of the customers
normally file a complaint?
A.
B.
C.
D.

The product guarantee takes care of the product.


A warranty is in place on the product.
It is a minor inconvenience.
They don't think it will do any good.

Correct Answer: D
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 147
The Malcolm Baldrige award is open for competition among which of the following?
. Large manufacturing businesses.
. Large and small manufacturing businesses.
. Service organizations.
. Large service companies.
A.
B.
C.
D.

I only
I andIIIonly
IIandIIIonly
IIandIVonly

Correct Answer: C
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 148
Which of the following is NOT a method for customer service data collection?
A.
B.
C.
D.

Customer surveys.
Internal surveys.
Customer visits.
Complaint analysis.

Correct Answer: B
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 149
What is the key ranking difference between the Deming philosophy and the Malcolm Baldrige award
criteria?
A.
B.
C.
D.

Deming prescribes "all or nothing" propositions but MBNQA ranks categories with different weights.
The MBNQA ranks "business results" and "customer focus", but Deming does not consider theseitems.
The MBNQA has seven categories compared to Deming's 14 points.
There is no recognized rating system for the MBNQA.

Correct Answer: A
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 150
A vendor may be audited both before and during the execution of a contract. During such a vendor audit,
the focus may be directed at the management and resource management of the company. Which of the
following areas would be EXCLUDED during such an audit?
A.
B.
C.
D.

Use and planning of time, manpower and training.


Defined quality responsibilities.
Company philosophy and organizational charts.
Design and process capabilities.

Correct Answer: D
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 151
In obtaining Total Customer Satisfaction, management should NOT undertake which of the following
activities?
A.
B.
C.
D.

Use employee involvement and teamwork.


Encourage team competition.
Encourage sacrificing for the team.
Coordinate efforts of the departments.

Correct Answer: B
Section: (none)
Explanation
Explanation/Reference:
answer is modified.
QUESTION 152
Normally, complaint data for both a product or service organization should provide
A.
B.
C.
D.

An indication of the organizational areas creating the most problems.


The degree or extent of customers dissatisfaction.
The appropriate corrective action to take.
The total quality costs for the organization.

Correct Answer: B
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 153
The existence of a quality control manual at your key supplier means
A. That a quality system has been developed.

B. That a quality system has been implemented.


C. That the firm is quality conscious.
D. That the firm is a certified supplier.
Correct Answer: A
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 154
A quality control program is considered to be
A.
B.
C.
D.

A collection of quality control procedures and guidelines.


A step by step listing of all quality control check points.
A summary of company quality control policies.
A system of activities to provide quality of products and service.

Correct Answer: D
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 155
An audit will be viewed as a constructive service to the function which is audited when it
A.
B.
C.
D.

Is conducted by nontechnical auditors.


Proposes corrective action for each item uncovered.
Furnishes enough detailed facts so the necessary action can be determined.
Is general enough to permit managerial intervention.

Correct Answer: C
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 156
The term "quality audit" can refer to the appraisal of the quality system of
. An entire plant or company.
. One product.
. One major quality activity.
A.
B.
C.
D.

I only
I,IIandIII
IIandIIIonly
I andIIIonly

Correct Answer: B
Section: (none)
Explanation
Explanation/Reference:
Explanation:

QUESTION 157
Which of the following items is the MOST important consideration when selecting an audit team member?
A.
B.
C.
D.

Being familiar with the organization that will be audited.


Being competent in auditing techniques.
Being competent in many quality control techniques.
Having technical knowledge of the area being audited.

Correct Answer: B
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 158
You are requested by top management to establish an audit program of the quality systems in each branch
plant of your firm. Which of the following schemes would you use in selecting the audit team to optimize
continuity, direction, availability, and technology transfer?
A.
B.
C.
D.

A full time audit staff.


All volunteer audit staff.
Hybrid audit staff (a proportion of answers a and b above).
An outside consulting firm.

Correct Answer: C
Section: (none)
Explanation
Explanation/Reference:
well explained.
QUESTION 159
Which of the following would be considered the WEAKEST reason to initiate an audit?
A.
B.
C.
D.

To compare actual practice to a defined standard.


Follow-up on corrective action.
Identify the root cause of a recent problem.
Verify that a quality system continues to meet requirements.

Correct Answer: C
Section: (none)
Explanation
Explanation/Reference:
Explanation:
QUESTION 160
Findings and observations are audit terms. The best relationship between these terms is which of the
following?
A.
B.
C.
D.

Observations are broader in scope than findings.


Observations are seen; findings are discovered.
Observations generally support findings.
Findings are reported in writing, observations are reported verbally.

Correct Answer: C
Section: (none)
Explanation

Explanation/Reference:
Explanation:

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