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Manager Interviews
Organizational Behaviour
Group Assignment-1
Managers Interviews
Submitted to:
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Organizational Behaviour
Manager Interviews
INTRODUCTION
In Modern days Business Organizations have become a colossal part of the society, it deals with the
Production & distribution of resources that contribute for better economical and living standards for
countries worldwide. The people responsible for this continual success and growth of businesses are
Managers.
In order for an organization to thrive, it needs a good managers. Managers help staff to become the best they
can be by providing the development opportunities, work to match the right people with the right skills to
the right jobs, they work to hire and retain the best staff and to weed out the staff who do not fit into an
organization's best interests. Peter Drucker, who invented management said, The productivity of work is
not the responsibility of the worker but of the manager.
Thus a Manager plays a key role in the success of any organizations, an Effective Manger even with a
mediocre team can lead an organization to success by effective planning and effectively utilizing its
resources, while on the other hand an inefficient manager will lead an organization to its downfall even with
the best of Employees and Resources.
Thus to know how an effective manager works we have interviewed 7 Managers who are successful in their
field. We have intentionally chosen manager from different sectors of Business to see if the qualities of
Efficient Manager changes from one business sector to another. The objective behind this interviews was to
know the strengths & weakness of Managers, how they deal with the situation in difficult times, how they
motivate their employees, How they deal with criticism, and other such questions which cannot be learned in
books and requires practical experience.
Organizational Behaviour
Manager Interviews
Interview
What is the difference between a leader and a manager?
A leader is someone who has the power to control and decide the tasks and a manager is the person who
decides how that particular task will be executed.
What are the most important values you demonstrate as a leader?
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Leading by example
Organizational Behaviour
Manager Interviews
Organizational Behaviour
Manager Interviews
Have you ever taken on a job or risked taking it that you were unqualified for?
No.
Organizational Behaviour
Manager Interviews
Interview
What is the difference between a leader and a manager?
Infuse trust
Take calculated risks
Promote new leaders
Management
Adaptability
Leadership & Sportsmanship
Risk taking abilities
Weakness
Organizational Behaviour
Manager Interviews
How do you motivate your team and what type of leader are you according to them?
Organizational Behaviour
Manager Interviews
How did you a handle a time when you had to make an unpopular decision?
I havent till yet. Situation will show me the path.
Explain a time when you were not able to meet a deadline? Or you would deal what way if not?
Not meeting the deadline that means you are not doing your job properly. There should not be any excuse if
you dont meet your deadline, you just have to work hard in different way smartly.
Have you ever taken on a job or risked taking it that you were unqualified for?
I am an MBA graduate, this is my Job and this is what I am paid for.
Organizational Behaviour
Manager Interviews
where direct. He was very frank, he showed me the structure of how he worked. After interacting to him I
came to know that management is not the thing one need to learn it is the thing one need to practice. He told
me that he did not work on any principle given in text books, but he analysed what they were saying in
context to and accordingly he made his own principles. He then applied them practically if the principle
worked he would keep it, if it didnt work he would change it according to the situation. He believes in
motivating every employees. He even motivated me in the short span of interview. His answers were very
short but to the point. This was what I saw in Anil Vankar but I would surely confess that I really liked
meeting him and that day really changed my mind set. Actually he changed my mind set about seeing the
things.
Interview
What is the difference between a leader and a manager?
There is a lot of differences between a leader and a manager like
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A manager direct teams and a leader built the teams and coordination
A manager takes the credit of the work and A leader takes responsibility
A manager always reacts to any changes while leader make the changes happen.
Organizational Behaviour
Manager Interviews
Organizational Behaviour
Manager Interviews
Sometimes implementing new policies, change in roles or continuous poor performance of one of the team
member which prompt you to take strong actions.
What do you get the most criticism about you on?
Not doing a good appraisal of my team members.
How do you build support for ideas/goals with people who do not report to you and you have no
authority over?
Well conversation and communication is very important to build. You should have the courage to inspire
people.
How do you go about resolving conflict?
Listening one point of view, understand the situation, takes control and manages to keep people ego
satisfied.
How do you delegate responsibilities to your team?
I just found another way of doing it. Will delegate only those tasks to them which they are capable of doing.
Keep looping the teammates in all decisions and provide directions at the start of the project and wait for
expected results at the agreed end-point.
How did you a handle a time when you had to make an unpopular decision?
I would call for a meeting and asked the employees to let us know about their opinions whether my
decisions are valued, however I would also explain to them why the decision needed to be made. Sometimes
people are more empathetic once they know the reasons for a certain action. I would also ensure employees
that positives are to come from this decision and reinforce that their opinions and ideas are valued, but that
this was a decision that needed to be made.
Organizational Behaviour
Manager Interviews
Every employee is a human capital and asset to organisation. To achieve the desired results you need to
utilise your manpower in a best possible and efficient manner. It is up to management that in what manner
they explored and extract our talent.
I have brought several changes to my current organisation in a short span of time like, starting exploring new
and cheaper sources of borrowing like Commercial Paper, Started Investment in Liquid funds as a part of
Cash Management etc.
What is the role that leadership plays to a manager?
Leaderships shows the right direction and way to handle & complete any allocated task. Leadership can
make big differences in terms of individual role.
Have you ever taken on a job or risked taking it that you were unqualified for?
Well no one is complete and has the desired qualification to do every type of work. It is only time,
confidence and experience that built any employee to do any types of work. We have also faced certain tasks
which we are having no clues. At those time, I took time, understand the basics and start doing the job.
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Organizational Behaviour
Manager Interviews
Interview
What is the difference between a leader and a manager?
A leader leads the team with his own thoughts and convince the group of people whereas the manager
manages the thoughts given by other set of people and convince the group of people to get the things done.
What are the most important values you demonstrate as a leader?
A leader should be capable of understanding the set of people and having the influencing power to go ahead
and achieve the common goal.
What would be your greatest weakness & strength?
Greatest weakness & Strength of me is my Family.
How would you go about praising a team member in public?
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Organizational Behaviour
Manager Interviews
Simply by praising his achievements and his positive attitude towards completion of an activity.
Are you more effective in a group or one on one basis?
On one to one basis.
Describe a time you took a leadership position when you did not have the title of a leader.
Approx 4 years.
How would you go about convincing among a team who disagrees to you?
First trying to understand the team needs and then co-relate the tasks achievement with the team betterment.
How do you motivate your team and what type of leader are you according to them?
Convincing the team about the outcome and its relative effect on an individuals growth.
What is the most difficult part of being a leader?
Having a common approach of the group.
How do you measure success for you as a leader?
Convincing the team to go ahead for the common goal.
What is a leaders best asset?
Convincing power with an effective speech.
Are you more comfortable with verbal or written communication?
Verbal communication
What are the most difficult decisions to make?
When I have to fire some employee.
What do you get the most criticism about you on?
Avoiding the criticism and move on with the team.
How do you build support for ideas/goals with people who do not report to you and you have no
authority over?
Sitting with them and make them understand about their profit while performing the task.
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Organizational Behaviour
Manager Interviews
Organizational Behaviour
Manager Interviews
Ankit Saxena has been working in ICICI as a Bank Manager from past 5 years. He is a self- confident
person and value driven person who keeps a proper balance between his family and professional life. He
motivates his juniors by praising their achievements. Ankit is good in verbal communication and prefers
communicating in a one to one basis. He usually avoids criticism and tries to dominate his will over others
until he gets a majority rejection. His manner of imbibing skills in a team reflects that he is a good leader. In
situations when his boss did not take responsibility, Ankit took the initiative himself and tried to anchor the
job.
Organizational Behaviour
Manager Interviews
Interview
What is the difference between a leader and a manager?
A manager always follows a leader and follow through the instruction given to him
What are the most important values you demonstrate as a leader?
The most important value as a leader is never show expression either you're disappointed or happy and also
to keep balance between employee and employer.
What would be your greatest weakness& Strength?
Greatest strength is my bonding with my employee and the same thing is my greatest weakness.
How would you go about praising a team member in public?
I dont believe in public praising if a employee does good he will feel good about himself
Are you more effective in a group or one on one basis?
Most effective as a group
Describe a time you took a leadership position when you did not have the title of a leader.
No such time
How would you go about convincing among a team who disagrees to you?
Mostly this happens in a team I would simply state lets go with my idea if it does not work let's see how
you're idea works
How do you motivate your team and what type of leader are you according to them?
In this business of sweets there is much more probability of faults but the main thing is to remain calm no
matter how much or how big error is there and stay true to your employee
What is the most difficult part of being a leader?
The most difficult of being a leader is to be a leader since everybody is depending on you
How do you measure success for you as a leader?
Success is measured by the profit nothing else.
What is a leaders best asset?
Every assets is the best asset of a leader
Are you more comfortable with verbal or written communication?
Verbal communication is the best as it clears all the barrier between two people
What are the most difficult decisions to make?
The most difficult decision is when the month ends who is the best employee.
What do you get the most criticism about you on?
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Organizational Behaviour
Manager Interviews
The most criticism that i receive is that i mostly complete my work just before the deadline but my work is
always quality not quantity.
How do you build support for ideas/goals with people who do not report to you and you have no
authority over?
There has never being an incident when my employee haven't reported to me
How do you go about resolving conflict?
As mentioned before verbal conversation between the people having conflict
How do you delegate responsibilities to your team?
Responsibility are given according to the years of services in the organization
How did you a handle a time when you had to make an unpopular decision?
No such incidents have occurred.
How do you organize projects and tasks?
Its sees the employee ability and efficiency to do a particular work and then projects task to them.
Explain a time when you were not able to meet a deadline? Or you would deal what way if not?
In this business of sweets you always have to meet deadline therefore there has been no occurrence like this
before
How do you encourage the development of your employees?
By giving them raise once a year
What is the most significant change that you brought to an organization?
More product than before more choice to the customers
What is the role that leadership plays to a manager?
Leader always guides the manager in the right direction
How would you go about developing your team?
By Enhancing their skills and give them good enough salary
Have you ever taken on a job or risked taking it that you were unqualified for?
No
Organizational Behaviour
Manager Interviews
My Thinking of him for the brief moment I met him is that he is a situational leader because the business
that he is involved in faces different type of problem every day and he need to work according to that
situation.
Mr. Sharma says he motivates his employees but his motivation is one directional he says to motivate the
employee all you need is to increase his/her pay no personal tap on shoulder is required which I believe is
somewhat wrong as employee sometimes expect a few good word from their manger or the person in charge
Mr. Sharma have been very efficient and an effective Manager. He believes that to survive in this business
you need to act as soon as you get orders and the orders never stops hence we need people who would
respond or act as soon as task is handed out to them and also do it within the given time frame.
Interview
What is the difference between a leader and a manager?
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Organizational Behaviour
Manager Interviews
A Leader is a mentor, coach and a guide. He lives by example where as a manager delegates the work down
the line and achieves the desired result.
What are the most important values you demonstrate as a leader?
Living by example, setting the vision and showing the path to achieve the targets.
What would be your greatest weakness & Strength?
I accomplish my tasks in set timelines, plan and see the far off beforehand and understand given scenario
thoroughly and strategize whereas the greatest weakness is short temper and impatience.
How would you go about praising a team member in public?
By rewarding his work and efforts and motivating others to do it in a such manner and also show the path
that was followed to achieve by a team member and also tell others that they can also capable of doing the
same.
Are you more effective in a group or one on one basis?
I am equally effective in both, it depends on the task that needs to be accomplished.
Describe a time you took a leadership position when you did not have the title of a leader.
It happened when all my colleagues and seniors were there for years and I took over as a leader in the same
branch where I was at the lowest level and arose to the highest level.
How would you go about convincing among a team who disagrees to you?
I have to make him understand why certain things are to be done and what are the pros and cons. Also will
explain him of the future but not of the short term achievement and the benefits that one will also reap while
doing so. Also explain them the importance in the team and their how their contribution in a particular way
also helps everybody in the team.
How do you motivate your team and what type of leader are you according to them?
I motivate my team with ideas and by giving them the required infrastructure. I would also give them
examples of past experiences and its short comings. I am a leader who leads by example.
What is the most difficult part of being a leader?
Its about handling different team members (with different set of skills and ideas) and bringing all of them
under one umbrella and make them work on a set common platform / process to achieve the desired.
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Organizational Behaviour
Manager Interviews
Organizational Behaviour
Manager Interviews
in synchronisation of the overall desired results. Each person should be clearly then told of his role that he
has to play in achieving the final results.
How did you a handle a time when you had to make an unpopular decision?
There is no free lunch in todays world. One has to be thoroughly professional and expect the same from
subordinates. If a person is not performing as per the assigned responsibility, he has to be explained and
warned before of the same and give him chance to improve. When this sill doesnt happen, he has to be
informed of the same. One good tactic is also to pass on the message through is best colleague in the office
even though he is communicated of this clearly which will give him the message more effectively. This will
also help to inform other employees and can be easily crossed when he comes for explanation.
How do you organize projects and tasks?
All the project and tasks necessarily has stringent deadlines. They have to be broken into phases and pieces
and have to be assigned to the most eligible person who can complete it well within timelines and as desired.
Then finally the most important part is to synchronise all such tasks and accomplish the desired objective.
Explain a time when you were not able to meet a deadline? Or you would deal what way if not?
Once I was to dispatch 5000 appliances in two days and then another 1500 nos were added. I had data
readily available on my hand about my throughput and had informed all stake holders that this would not be
possible even if I add resources required to accomplish it. At the same, I had informed my bosses also about
this and with additional data analysis and even additional effort that would be put and still it will not be
achievable. This was still well appreciated as I had studied, analysed, put additional required resources and
would still not achieve full. When there is man & expertise involved, it increases the stretched output but
cannot exceed beyond a limit.
How do you encourage the development of your employees?
I encourage them by giving work and additional responsibilities of the next level and also give them
required training to do those jobs. This is done gradually and not at a stretch and person develops confidence
and required skill slowly and develops himself. H should also be supervised and should not be made solely
responsible initially when he is starting.
What is the most significant change that you brought to an organization?
Work without fear of other colleagues and aim at achieving the results with full dedication. He should be
also made available resources and motivation. Courage, taking responsibility and work to achieve anyhow is
I have brought in.
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Organizational Behaviour
Manager Interviews
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Organizational Behaviour
Manager Interviews
Interview
What is the difference between a leader and a manager?
A manager manages the work while leader leads the work .The Leader gives direction
What are the most important values you demonstrate as a leader?
Leader has vision and he his proactive. He takes decisions which gives long term results
What would be your greatest weakness & Strength?
My greatest strength is I am proactive, aggressive and creative and my weakness is short temperament
How would you go about praising a team member in public?
My remarks He is the back bone for the fantastic results which we obtained and its hard work, perfect
planning and implementing of the strategy has delivered surpassing results
Are you more effective in a group or one on one basis?
More effective in a Group
Describe a time you took a leadership position when you did not have the title of a leader.
I was promoted as Branch Manager in Godrej in year 1992. It was in History of Godrej that Non MBA
candidate was promoted as Branch Manager. It was in the same branch where till yesterday I was working as
sales executive.
How would you go about convincing among a team who disagrees to you?
It has to be in process First find out what is the reason because of past experience , if yes than what
decision was taken that time and what was the results derived or show him the expected results which will
come citing the examples of the past decisions which were taken and what was the outcome
How do you motivate your team and what type of leader are you according to them?
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Motivating the team following points are to be considered Emotion, Esteem that they will be member of
winning team to be proud of. Strategically how we will overcome the competition and Realistic. How to go
and achieve the goals in step manner. According to my team I am problem solver, leading from the front
and with positive attitude
What is the most difficult part of being a leader?
The most difficult part of being a leader when he has to take Harsh and Firm decision
Against vendors or team members or support staff
How do you measure success for you as a leader?
I would measure success of a leader not by numbers but when each and every team member achieves the
objectives and at the same time they r proud as member of successful team. If the attrition level of team
member or vendor or customer is Zero that is the most success story of a leader
What is a leaders best asset?
He walks in front and leads the team and takes the responsibility of failure
Are you more comfortable with verbal or written communication?
Yes
What are the most difficult decisions to make?
When one has to take tough decisions like terminating the staff, or stopping the increment
What do you get the most criticism about you on?
I am sometimes too fast at getting things done.
How do you build support for ideas/goals with people who do not report to you and you have no
authority over?
During regional meetings I always takes ideas from support time how we can improve our
Productivity or how to reduce the expenses in lean period. They feel motivated and sometimes we get good
suggestions form support staff which I could never thought of it
How do you go about resolving conflict?
Break the problems into small parts and give solutions to each and every part of the problem without hurting
the egos and esteem of staff and goes out with smiling face from my cabin
How do you delegate responsibilities to your team?
I believe in empowerment and gives them responsibilities with weapons and guidance and how to measure
their success on week to week basis. On the basis of this they feel proud of themselves and goes out in field
as CEO not at ASM
How did you a handle a time when you had to make an unpopular decision?
Always start the process with past records and suggestions given. Over a period what improvement has
come against the expenses occurred and ROI. Last but not the least THERE IS NO FREE LUNCH
How do you organize projects and tasks?
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Following steps 1 who will handle the task 2 why he should handle the task 3 What will be the time period
of completing the task 4 when mid review will be taken 5 What resources will be required to handle this
task 6 Who will be the supporting team member to handle this team 7 what work each and every team
member has to do 8 What changes to be done in strategy after mid review
Explain a time when you were not able to meet a deadline? Or you would deal what way if not?
Once during Diwali festival we had to close the consumer scheme and only 2 days were left out of which
one day was falling on Sunday and we had not received the required data from trade partners Balance was
30 % We could reduce to 5% by sending all sales person in car and they had to cover all the trade partners
and collect the data. Even the trade partners were told to keep their office open
How do you encourage the development of your employees?
Money is not everything in life. Any Good work which I employees does I always give him A Book of
management to read on different subjects which becomes their assets and they can go through their leisure
time
What is the most significant change that you brought to an organization?
Openness, Proactive and Fast Decision
What is the role that leadership plays to a manager?
Ans. Go along with team members for their targets achievements Give them vision and at the same time
guide him where he has committed mistakes by virtually going out with him in market
How would you go about developing your team?
I would develop my team CEO of their territory not as Area Sales Manager
Have you ever taken on a job or risked taking it that you were unqualified for?
NO
.Analysis
of the Interview
This interview is of Mr. Sanjay Gadhia who is General Sales Manager at TCL China Ltd, this interview gave
me great insight about leadership. Mr Gadhia who is not an MBA, but was still promoted as Branch
Manager in Godrej because he had all the qualities which a company would look in a Manager. Mr. Gadhia
is Proactive, aggressive and creative. He believes that employees are the backbone of any company, and
success of the company depends on the performance of employees. Mr Gadhia measures success of a leader
by attrition rate of customers, suppliers & vendors, lower the attrition rate more successful the leader.
According to him numbers cannot define how successful a manager his, people involved in the business
should decide about the success of a manager.
From the interview I could analyse that Mr. Gadhia has got all the qualities required in a successful manager.
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Conclusion
After analysing all the 7 interviews we can say that there is no fixed quality that a manager requires to be
successful. The only important thing for a manager is to motivate his employees and make sure he gets best
out of them. In the interview we can see how some managers where very tough while others where soft in
nature, some believed money is the only motivating factor for employees while other believed that providing
them good working condition will motivate them. In the interview we can se there was not a single question
whose answer was same for all the manager, thus we can say that there are no fixed rules or qualities for a
effective manager, it changes from time to time and from one business to another.
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