Dori Tracy

Cell# (714) 717-4803

Home# (714) 840-5594
Doritracy@aol.com

Summary of Qualifications:

Significant experiences with an extensive record of accomplishments provide excellent

qualifications in ADMINISTRATIVE, SALES, PUBLIC RELATIONS, TRAINING, and
SUPERVISORY skills. Acknowledged reputation for strong work ethic, continual positive
attitude, highly motivated and creative individual, whose career has been characterized
by advancement and increasing responsibilities.

· Ten + years with extensive Customer Service, Office Administrator and Executive Sales Support
· Support. Coordinated over 18+ Outside Sales Associates and Executive Sales Administrator
· Skilled in assessing requirements, determining priorities, analyzing course of action and making
adjustments for peak efficiency and profitability.
· Outstanding communication and interpersonal skills. Interact effectively with individuals from all
levels and diverse backgrounds/disciplines. Can analyze a situation and promptly formulate a plan.
· Directing Customer Service - Sales training programs with emphasis on Cold Calling / Cross-Sales /
Sales Support / Employee Communications / Problem Solving & Defusing Techniques / Collections
· Extensive experience service with high value – high assistance clientele
· Developed Ticket Sales Incentive Program resulting in an 80% increase in sales
· Coordinated and implemented ticket sales tour package program for the Long Beach Queen Mary -
Shore Line Drive Sightseeing Tour excursions.
· Established employee standards of performance in Reservations, Group Sales & Ticket Sales
· Maintained Administration cost within four departments less than 28.4% of revenue.

Computer Knowledge: Word, Excel, Access, Outlook, Explorer, Salesforce, CISPUB, 10 Key, Data
Processing and Keyboard to 80 wpm

Work Experience:

January 2002 – 2010 Office / Sales Administrator

Professional Sales Associates, Redondo Beach - Administrator to: Charles W. Fuller CEO
(310) 488-8830

Administrative Sales and Customer Service support: Position encompasses, Web Site
Support, Processing of Quotes, Data Entry, Handling of Collections and Written
Communications. Provides Sales & Management support as well as Front office
Administrator & Public Relations. Resolves Customer and Outside Sales Issues.
Directly interacting with nationwide clientele and coordinating new account set up,
while representing Professional Sales Associates lines of communications. Service
and maintain existing high value clientele.

May 1988 – 1998 Passenger Services Manager

Catalina Cruises, San Pedro & Long Beach, California Catalina Cruises a Subsidiary of
Crowley Maritime –

Passenger Services Manager: control and directed all facets of passenger services for
the largest transportation provider to Catalina Island. Reporting directly to the
General Manager. Scope of authority encompassed 70+ employees in four
departments at three facilities. Within the ten years of employment Catalina Island
experienced an unprecedented growth. Passenger counts went from three hundred
thousand to over one million five.
Education ** Excellent references
Business Administration – California State University, Long Beach, California
Long Beach City College, Long Beach, California
Completed numerous professional development seminars including:

* Strategic Business Planning & Program Development * American Arbitration

Workshops
* People Management Skill Development * EEO Procedures & Interviewing
* Basics of Supervision * Extensive professional training in Human Resources

** Letters of Recommendation **