SAP Mobile Platform & Mobile Apps: Mikael Östman Account Executive, Mobility Solutions

SAP Mobile Platform & Mobile Apps
Mikael stman
Account Executive, Mobility Solutions
Mobile reshapes the enterprise
Unwire Content
2013 SAP AG. All rights reserved.
Unwire People
Connect Things
Connect Places
Scale of Mobile Enterprise

Things
Millions
Customers
100, 000s
Content
Places
1,000s
Employees
& Partners
Mobile Security
Mobile Content Management

mMoney
mBanking
Mobile Application Management
Enterprise App Store
BYOD
mCommerce
mWallet
mPayments
Multi-channel
Mobile Web
Mobile App Platform

Native
B2B Apps
B2C Apps
Apps
HTML5
B2E Apps
Device Management
MMS
SAP mobile vision
Connect and mobilize

people, places,
content and things
like never before
SMS
Context Awareness
Mobile Messaging
MMS
Big Data
Mobile Analytics
Remote Management
M2M
Cloud
Sensors
Social
InterConnect
4
Provide amazing mobile experiences like never before with SAP
SAP Mobile Platform at a glance

Support for all popular operating
systems and form factors
Hybrid
Native
MDD
Mobile
Web
SMS
Multiple app architectures, built

with developers choice of tool sets
Unified Development Tools
SAP
SAP Mobile
MobilePlatform
Platform
SUP
SAP
Systems
Enterprise Mobiliser Consumer
3rd Party
Systems
Agentry
Cloud
Services
Mobile platform for B2E, B2B, B2C

apps and deployable on-premise
or in the cloud
Connect to any back-end system
Pre-built B2E, B2B mobile apps offered by SAP (subset)

SAP Store
HR
SAP NetWeaver
Portal
TwoGo by SAP
SAP Employee
Lookup
Service
Information
Technology
SAP WorkDeck
SAP Fiori
SAP Interview
Assistant
SAP HR
Approvals
SAP CRM
Service Manager*
SAP User Experience

Monitor
SAP Leave
Request
SAP Learning
Assistant
SAP Manager
Insight
SAP IT Change
Approval
SAP Work
Manager*
SAP
Timesheet
SAP IT Incident
Management
SAP System Monitoring
SAP Travel Expense

Report*
SAP Travel
Expense Approval*
SAP
Replication
Manager
SAP Travel Receipt

Capture*
SAP TDMS
Manager
LOB
Apps
Finance
SAP
SAP GRC SAP GRC
SAP
SAP
TwoGo
SAP
NetWeaver by SAP Customer Access
Policy
Payment RealPortal
Financial Approver* Survey Approvals Spend
Fact Sheet*
SAP
Fiori
SAP Travel SAP Travel SAP Travel

SAP
Expense Expense Receipt Receivables
Approval* Report* Capture* Manager
SAP Cart
Approval
SAP
SanctionedParty List
SAP Sales
Manager
SAP Work
Manager*
SAP Fiori
Analytics
SAP Sales Order

Notification
SAP Inventory
Manager
SAP Customer Financial

Fact Sheet*
SAP Material
Availability
SAP CRM Service

Manager*
Supply Chain
and Procurement
SAP Sales Pipeline

Simulator
SAP Visual
Enterprise Viewer
Manufacturing
SAP
Inventory
Manager*
SAP Sales
Diary
SAP Rounds
Manager
SAP EHS Safety

Issue
SAP ERP Quality
Issue
SAP Transport
SAP
Notification and Transport
Status
Tendering
SAP Sales
Companion
SAP ERP Order

Status
SAP
BusinessObjects
Explorer
SAP
BusinessObjects
Mobile
SAP Account
Intelligence
SAP Strategy Management

SAP Customer
Briefing
SAP Customer
and Contacts
Sales
Mobile application development effort
20%
80%
SAP Mobile Platform value-add
Authentication
Business application integration
Security devices, data, content
Offline access and synchronization
Multi-platform support
Administration
Application versioning and lifecycle management
Push notifications
Proxy
Reporting and analytics
8
SAP Benchmarking Shows Increased Utilization of

ERP and Mobility Leads to Higher Performance
Revenue per Employee (000s)
Low
Level of Adoption
High
Organizations that provide mobile access to employees

across all levels have on average 41% higher Revenue per
Employee (000s)
HR Transactional FTEs (% of Total FTEs)
Low
Mobilizing workforce improves employee

productivity
Integration of all back end notifications to

mobile device improves mobility adoption
Higher maturity and adoption of real time

employee self service/ manager self service
helps reduce HR transactional costs
Anytime, anywhere access to purchase

order status reduces PO Error Rate
30.1%
35.2%
KEY INSIGHTS
808
574
Level of Self Service for Managers
High
Organizations where manager self-service is organized, with

real time access to key performance metrics as well as
alerts/ notification of events have on average 15% lower HR
Transactional FTEs (% of Total FTEs)
You will be joining some of the top companies in the world
10
SAP Fiori demo
11
Contact information:
Kiitos!
Mikael stman
Account Executive, Mobility Solutions
M +358 50 5932987
mikael.ostman@sap.com
Mobile Enterprise Application

Development & Management
App Factory and Mobile Center of Excellence Services to
support your mobile enterprise application strategy
Olle Pettersson
olle.pettersson@capgemini.com
Agenda
Mobile Challenges
The Options
Capgemini & Sogeti as your

Enterprise Mobility Orchestrator
What success looks like
Capgemini Managed Mobility Offering
Mobile Enterprise Application Development & Management |August 2013

Copyright 2013 Capgemini and Sogeti. All rights reserved.
14
The 3rd Platform (SMAC)

15
The 3rd Platform (SMAC)

16
Social seating

17 17
Mobile Challenges

18
Governance, Budget, and Technical Complexities

Developing, testing, supporting, and managing mobile apps while maintaining the enterprise
mobility strategy is tough. Complexities can be seen in three main areas:
Address strategic business goals
Minimize total cost of ownership
Orchestrate entire journey

19
As an Enterprise Mobility Orchestrator, Capgemini Offer an Endto-End Service Framework
Mobile
Customer
Mobile
Worker
Enterprise
Mobility
Targets
Machine-toMachine
Strategy
Mobile Applications
Managed Mobility
Mobile Platforms
Reselling
Vendor Ecosystem
20
Seeing the whole picture - Mobile Customer

Coherent Enterprise Mobility Strategy
The Customer
Need
Speak to a
person
The Channel
You Want
The Application
You Want
The Device/ Platform

You Want
The Information
You Want
Call Center
Mobile Web
Sales
m-Commerce
Engage online
Mobile App
Face 2 Face
Service
Content Management
Systems (CMS)
Social Networks
Store
Capgemini Enterprise Mobility Capability

21
Mobile Strategy Enterprise Mobility Benchmark App
Enterprise Mobility Benchmark

22
Enterprise Mobility Application Development & Management
The Options

23
Option #1: Build

How can I create a
uniform mobility
approach?
How do I speed up
deployment?
How do I avoid siloed

presence in app
ecosystem?
Build business case

and mobile strategy
Create and
Implement enterprise
app strategy
Maintain enterprise
apps
How do I keep pace

with rapid technology
upgrades?
How can I lower the

cost per app?
24
Option #2: Buy

Will Managed Mobility
help me?
How do I capacity
plan?
How do I work with

service providers?
Determine sourcing
options
Create and
Implement enterprise
app strategy
Maintain enterprise
apps
What are my Mobile

Application Development
& Management
sourcing options?
How do I optimize
commercial models?
25
Enterprise Mobility Application Development & Management
Capgemini & Sogeti as your


26
Capgemini & Sogeti as Your

Capgemini and Sogeti can provide the end-to-end services of developing, testing, supporting and
managing mobile apps while helping clients address their strategic business goals, minimize TCO;
and orchestrate the entire mobile journey.
Address strategic business goals
with an approach aligned to the
enterprise mobility strategy
Minimize total cost of ownership

by leveraging ready to use set up
Orchestrate entire journey

with optimized mobile deployment, app
lifecycle services, and integration emphasis
27
Set up Accommodates Flexible Governance and
Commercial Models
Mobile Solutions CoE
Mobile Delivery Center/AppFactory
Defining and governing the Enterprise Mobility

Strategy
Facilitating synergistic approach for mobile
solutions across divisions of the organization
Business feedback and demand management
driving roadmap management
Designing, developing and testing Apps

Mobile
CoE
Manager
Ensuring alignment with architecture principles

and design patterns
Flexible resource management in response to
forecast demand that can ramp up and down
based on the volume of projects
Defining contextual, conceptual, logical and

physical architecture
Leveraging Rapid Design Visualization techniques
to gather functional requirements and design for
proper handover to the Center of Excellence
Validating the output of the Center of Excellence,
measuring and driving continuous improvements
of the Center of Excellence
28
With Intellectual Property we Optimize Speed and

Quality of Mobile Solution Delivery
mDDF
Appitecture
SAP Mobility
(Sybase)
Mobile
Testing
A common methodology covering end to end lifecycle The Mobile

Distributed Delivery Framework (mDDF) defines the way in which all
projects are supported through Rightshore. The framework covers
the methods, standards, templates and best practices for
Rightshore delivery. It underpins the programme and architectural
controls which are necessary to ensure a consistently high quality set
of deliverables.
Based experience of multiple client engagements, Appitecture is a
collection of best practices and ready-to-use components that form a
the framework for a mobility architecture.
Quickly build and deploy mobile apps that keep your workforce and
customers connected and engaged
The CoE has a strong focus on structured Testing for mobile apps
and webs developed for different devices and operating systems. We
are recognized as #1 in testing services world-wide. The CoE has
incorporated the testing expertise by means of readymade test
scripts, device and OS emulators, and a test automation framework
TAKT.
29
Our OneTeam approach Enables Best Mix of Resources to

Support You and Your Dedicated Mobile CoE
Capgemini
OneTeam
Client
Define
Program Manager
Business Analyst
Marketing Lead
Customer Support
Domain Expert
Mobile Architect
Mobile Lead
Design
Develop
Deliver
Program Manager
Business Analyst
Enterprise Architect
Security & Compliance
Program Manager
Business Analyst
Validation Lead
Mobile Architect
Mobile Lead
Development Team
UX Expert
Mobile Architect
Mobile Lead
Test Lead
Mobile Lead
Test Lead
Development Team
Test Team
Artwork Designer
Program Manager
Business Analyst
Validation Lead
Marketing Lead
and allows you to transform and grow with your experiences onshore and offshore
30
Enterprise Application Development and Management
What success looks like

31
Client Success Underpinned by more than 1500 Mobile

Solutions Experts Across the World
Global Expert Network of over
1500 people
4%
with Service Centre of Excellence

in India at the heart
6%
IP Solutions
&
Accelerators
21%
6%
11%
7%
Knowledge
Mgmt. & Win
Center
45%
Testers
Designers
Developers
Architects
Business Analysts
Project managers / Scrum masters
Appitecture
Service
Center of Excellence:
Industrialization
and Know How
Mobility
Distributed
Delivery
Framework
(mDDF)
Customer
Experience
Lab in
Mumbai
Leaders & SPOC's

32
Including a Talent pool of 150 Experts on Key Mobile Platforms

at our Mobile CoE in India
About 150 Mobile Experts based in Mumbai, Bangalore & Pune
6%
3%
8%
Differentiators
27%
7%
Architecture &
Strategy
Solution, Test Labs
Mobility as a
Service
13%
26%
10%
Android
iOS
HTML5
SUP
Afaria
Testing
Project Manager
Others

33
As an Enterprise Mobility Orchestrator, Capgemini and Sogeti

Offer an End-to-End Service Framework
Mobile
Customer
Mobile
Worker
Enterprise
Mobility
Targets
Machine-toMachine
Strategy
Mobile Applications
Managed Mobility
Mobile Platforms
Reselling
Vendor Ecosystem
34
Capgemini
Managed Mobility Offering
Mobile Solutions
2013
What we offer
We offer a complete solution, starting from the infrastructure, application license and
essential support services
Services
Installation and Setup

Initial Configuration
Platform Support (Level 2 & 3)
License
Afaria / SUP License
Hosted
Infrastructure
Appropriately Sized Hardware

Network Connectivity
Backup and related IS Services
Security Services

36
Afaria: Managing and Securing the Mobile Device Lifecycle
Manage
Manage
Assign membership/policies
Configure devices
OTA client delivery
Application deployment
Secure
Establish policies
Initialize power-on password
Install and encrypt data
Install and configure AV,
firewall, controls
Track asset
Update / repair software
Maintain/ modify configuration
Distribute / update files
Software license tracking
Schedule/automate activities
Device remote control
Secure
Manage
Reprovision / reimage device

Replacement device-same user
Repurposed device
Redeploy software assets
Restore data (after device kill)
Back-up data
Apply patch / security updates
Enforce security policies
Monitor/ track security violations &
threats
Secure
Compliance activity logging
Disable lost / stolen device
Remote kill / lock
Access violation lock
Data fading
Disable device, network, application access
37
Managed Mobility for the Always On Business

World-class SAP technology delivered to reduce risk and facilitate results whatever your
mobile initiative demands:
Secure
Analyze + Enable
Innovate
Any SaaS Service

Any Device
Any Application
Afaria Mobile Device

Management
Any worker
Any Server
Any Data
Business Info
SUP Mobile Enterprise

Application Platform
Any
moment
Mobile Process
38
As an Enterprise Mobility Orchestrator, Capgemini Offer an Endto-End Service Framework
Mobile
Customer
Mobile
Worker
Enterprise
Mobility
Targets
Machine-toMachine
Strategy
Mobile Applications
Managed Mobility
Mobile Platforms
Reselling
Vendor Ecosystem
39
SAP & Capgemini codevelopment projects

SAP Direct Store Delivery &
Extreme Apps for Retail
Harri Hrknen 2013
SAP & Capgeminis

New Direct Store Delivery Solution
SAP and Capgemini announced a partnership to co-develop a new
comprehensive Direct Store delivery solution at Sapphire 2012
Solution is based on industry best practices and validated by existing customers
Capgemini is the primary developer for the Mobile app based on SAP Mobile
Platform (SUP)
Co-development customers working with SAP and Capgemini: Empresas Polar,

Coca-Cola FEMSA&Hellenic, PepsiCo, Carlsberg, Heineken, SAB Miller, Flowers
Foods
Ramp-up for SAP Direct Store Delivery will begin in November 2013 (general
availability Q1 in 2014)
SAP Mobility| 2013
Copyright Capgemini 2012. All Rights Reserved
41
Direct Store Delivery integrates both

Sales & Logistics from CRM & ERP
10. Final Settlement
1. Customer Planning
Account and Territory Management

Visit planning and scheduling
Tour management
Difference determination
Create/edit SD documents
Payment posting to FI
Release billing block
Delivery creation
Dispatching
Picking / Packing / Loading
Confirm cash, payments

Confirm empties, returns
Confirm actual products
Receive new visits during tour
Push orders to Back End
Pre-settle visits when completed
7. Route Accounting
Collect cash, process payments
Collect empties, returns,
damage goods
Multiple order sources: Pre-seller, Vanseller, Call Center, Web channel, EDI,
other
On and Off line pricing with TPM
3. Shipment Preparation
9. End of day
8. Throughout the Day
2. Order Entry
Sales Reps
Van Sellers
Pre-sellers
Delivery Drivers
Merchandisers
Mixed Role
6. Execute Visits
Visit all accounts
Execute activities, surveys, audits,
orders, deliveries, returns, empties,
damaged goods
4. Start of Day
Initial data download
Tour visits and activities
Orders, Deliveries, Collection
5. Check-out
Check out vehicle
Check and confirm load
SAP Mobility| 2013
42
Functionality for the Sales Reps / Pre-Seller

SAP DSD leverages Order-to-Cash
for Pre-sellers and Delivery Drivers
into the DSD backend processes.
Pre-seller
Start of Day
Maintain visit list
Check-out
Order taking
Perform Surveys, Audits, Activities
Print order confirmation
Visit remaining customers
Check-in
SAP Mobility| 2013

43
Functionality for the Delivery Driver

SAP DSD leverages Order-to-Cash
for Pre-sellers and Delivery Drivers
into your DSD backend processes.
Delivery Driver
Start of Day
Maintain visit list
Check-out
Change delivery
Deliver product/Return product
Collect cash
Print invoice or delivery note
Print payment receipt
Check-in
SAP Mobility| 2013
44
Functionality for the Van-Seller

SAP DSD enables Van Sellers to sell
and deliver products to customers
who have not placed an order in
advance.
Van Seller
Start of Day
Check-out
Create order
Deliver product/Return product
Collect cash
Print invoice or delivery note
Print payment receipt
Check-in
SAP Mobility| 2013
45
SAP Mobility| 2013

46
Capgeminis Extreme Apps for Retail built on SAP HANA

What are extreme Apps
New analytical based Applications enabled by the new technology SAP HANA,
Applications which Make things we couldnt do before,
Applications running on mobile devices
Current modules
1. Enable real-time recommendations with the Market Basket Analysis module
2. Interact with customers more intelligently with the Next Best Action module
3. Optimize sales and promotions strategies with the Markdown Management
module
SAP Mobility| 2013
47
Extreme Apps Solution Architechture
SAP Mobility| 2013

48
Customer-targeted promotion
SAP Mobility| 2013

49
Point-of-Sale Explorer on iPad
SAP Mobility| 2013

50
About Capgemini
With around 120,000 people in 40 countries, Capgemini is one of the
world's foremost providers of consulting, technology and outsourcing
services. The Group reported 2011 global revenues of EUR 9.7 billion.
Together with its clients, Capgemini creates and delivers business and
technology solutions that fit their needs and drive the results they want. A
deeply multicultural organization, Capgemini has developed its own way
of working, the Collaborative Business ExperienceTM, and draws on
Rightshore , its worldwide delivery model.
www.capgemini.com
The information contained in this presentation is proprietary.
2012 Capgemini. All rights reserved.
Rightshore is a trademark belonging to Capgemini.
Showcasing Capgemini
Mobility
Jens Boegh-Nielsen, August 2013
What is Augmented Reality?

Augmented Reality
Augmented reality (AR) is a live, direct or indirect, view of a physical, real-world environment
whose elements are augmented (or supplemented) by computer-generated sensory input such as
sound, video, graphics or GPS data.
One (of many) definitions:
Artificial information about the environment and its objects can be overlaid on the real world.
Interactive in real time
Registered in 3-D
Short:
Most important is the position and orientation of the user's head
App Happy Hour | 2013

53
AR already on the market (you might know)

Position based AR
Users position is pinpointed via GPS
Compass and accelerometers are used to calculate line of sight.
Objects and information can be overlaid on the real world

54
AR already on the market II (you might know)

Augmented Reality with fiducial marker
Markers are applied in a scene so that the objects can be recognized in images of the scene.
The appearance of markers in images may act as a reference for image scaling.
Markers are often, just pictures.
Use-cases: Advertisement, Games

55
New: Augmented Reality without markers

Augmented Reality with 3D tracking
The application tries to recognize an object and its position after a 3D-modell.
Pros:
Should work with every product
Spots can be set in 3D
Challenges:
Different light conditions (colors, shadows etc.)
Products are often sold in different colors

(Same) Products are often sold in different decors or
with different features
We made a Prototype with our partner: The Falcon

56
Demo

57
Demo (Screenshots)

58
Demo (Screenshots)

59
Demo (Screenshots)

60
Demo (Screenshots)

61
Demo (Screenshots)

62
Demo (Screenshots)

63
Use cases, next steps

Possible Use-Cases
Showing overlays on nearly any object
Customers: Instructions, how to
Field force: Showing where, what and how to.
Sales: How does it look like
Building Living remotes (M2M) applications
TV, Hifi, Washing machine, coffee makers, ...
Next Steps
Prototypes for Major Car manufacturer
Concept to industrialize AR Apps

64

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SAP Mobile Platform & Mobile Apps

Mobile reshapes the enterprise

2013 SAP AG. All rights reserved.

Scale of Mobile Enterprise

2013 SAP AG. All rights reserved.

Mobile Content Management

Mobile Application Management

Enterprise App Store

Mobile App Platform

SAP mobile vision

Connect and mobilize

Provide amazing mobile experiences like never before with SAP

2013 SAP AG. All rights reserved.

SAP Mobile Platform at a glance

Multiple app architectures, built

Unified Development Tools

2013 SAP AG. All rights reserved.

Enterprise Mobiliser Consumer

Mobile platform for B2E, B2B, B2C

Connect to any back-end system

Pre-built B2E, B2B mobile apps offered by SAP (subset)

SAP User Experience

SAP Travel Expense

SAP Travel Receipt

SAP Travel SAP Travel SAP Travel

SAP Sales Order

SAP Customer Financial

SAP CRM Service

2013 SAP AG. All rights reserved.

SAP Sales Pipeline

SAP EHS Safety

SAP ERP Order

SAP Strategy Management

Mobile application development effort

2013 SAP AG. All rights reserved.

SAP Mobile Platform value-add

SAP Benchmarking Shows Increased Utilization of

Organizations that provide mobile access to employees

HR Transactional FTEs (% of Total FTEs)

Mobilizing workforce improves employee

Integration of all back end notifications to

Higher maturity and adoption of real time

Anytime, anywhere access to purchase

Level of Self Service for Managers

Organizations where manager self-service is organized, with

2013 SAP AG. All rights reserved.

You will be joining some of the top companies in the world

2013 SAP AG. All rights reserved.

SAP Fiori demo

2013 SAP AG. All rights reserved.

Mobile Enterprise Application

Capgemini & Sogeti as your

Capgemini Managed Mobility Offering

Mobile Enterprise Application Development & Management |August 2013

The 3rd Platform (SMAC)

Mobile Enterprise Application Development & Management |August 2013

The 3rd Platform (SMAC)

Mobile Enterprise Application Development & Management |August 2013

Mobile Enterprise Application Development & Management |August 2013

Mobile Enterprise Application Development & Management |August 2013

Governance, Budget, and Technical Complexities

Address strategic business goals

Minimize total cost of ownership