A Project on

International banks
Bachelor of Commerce
(Banking & Insurance)
Semester V
2014-15
Submitted
In Partial Fulfillment of the requirements
For the Award of the Degree of Bachelor of
Commerce Banking & Insurance
BY
Roshani Chaturvedi

Project Guide
Prof. Kishor Chauhan

Smt. Sushiladevi College of Arts, Commerce

and Science.
Sector 4, AIROLI, NAVI MUMBAI- 400708

Acknowledgement

On the Event of completion of my project UCO BANK. I take the

opportunity to express my deep sense of gratitude towards all those people
without whose guidance, inspiration and timely help, this project would
have never seen the light of day.

Any accomplishment requires the effort of many people and this project is
not different. I find great pleasure in expressing my deepest sense of
gratitude towards my Project guide Prof.Mr.Kishor Chauhan whose
guidance and inspiration right from the conceptualization to the finishing
stages proved to be very essential and valuable in the completion of the
project.

Declaration
I, Roshani Chaturvedi - student of T.Y.B.com Banking &
Insurance Semester V (2014 2015) hereby declare that I
have completed this project.

The information submitted is true & original to the best of

knowledge.

Sig
nature of Student
Roshani
Chaturvedi

RESEARCH METHODOLOGY
Research and methodology carries the information regarding the project
and what all it includes. At the same time it shows from introduction to
the conclusion of the study made by the person as a particular topic.

Primary data

2) secondary data

Primary data :
Primary data collected by the researcher is by
informal interview method. So it helps the researcher to
collect so much data for the project work.

Secondary data:
The books referred by the research
Internet suffered by researcher.
Newspaper

OBJECTIVES
The objectives of a research project summarize what is to be achieved by the study.
These objectives should be closely related to the research problem. The general
objective of a study states what researchers expect to achieve by the study in
general terms. It is possible (and advisable) to break down a general objective into
smaller, logically connected parts. These are normally referred to as specific
objectives. Specific objectives should systematically address the various research
questions. They should specify what you will do in your study, where and for what
purpose.

LIMITATIONS
One of the limitations in research includes lack of adequate information on a
particular subject. Research equipments are very hard or expensive to acquire
leading to formulation mere assumptions. Another hindrance is poor or
inaccessibility to the region of study.

SCOPE OF RESEARCH
Scope describes the areas covered in a research whereas limitations are the
circumstances that were not considered in the research.Forexample, scope can be
what is the marketing problem and what topics are considered? whereas the
limitations include the inaccuracy of data, sampling errors, and data gathered from
a specific locality only.

INDEX
CHAP.
NO.
1

CONTENTS
1.1
1.1.1
1.1.2
1.1.3

History of banking
History of world bank
Banking
History of banking in India

2.1
2.1.1
2.1.2
2.2
2.3
2.4
2.5
2.6
2.6.1
2.6.2

Uco bank
History of Uco bank
Background
Incorporation
Introduction of Uco bank
Definition of Uco bank
Our mission
our vision
Uco shelter
Eligibility
Purpose

3.1
3 .1.1
3.1.2
3.1.3
3.2.2
3.3
3.3.1

Deposits scheme
Changing your account
Saving/current a/c
Minimum balance
Charges statement
Deposits scheme
Deposit account
Account opening and operation of deposit a/c

PAGE.
NO.
10
11
12
13
14
15
16
17
18
19
20-39

3.3.2
3.3.3
3.4
3.5
4

Term deposit
Safe deposit locker
Uco bank offers deposit scheme for NRI
Domestic deposits

5.1
5.2
5.3
5.4
5.4.1
5.4.2
5.4.3
5.5
5.6
5.7
5.8
5.9
5.10

Uco bank loans system

Working capital finance
Fund based credit facility
Non-fund based
Term loan
Infrastructure finance
Loan product
Application for loans their processing
Guarantee
Uco bank attract the home loan
Quantum of loan
Credit cards and debit cards
General information
Issuance of credit card
Credit statements card
Debit cards
Types of card
International usage
Offer and benefits
Online usages
General guidelines/safety tips
Taking care of your card
Card visual front
card visual back
Caring of your Uco VISA debit cards

6.1
6.1.1
6.1.2
6.1.3
6.2
6.2.1
5.2.2
6.2.3

Uco bank export import services

Financial services to export
Types of services
Features
Repayments
Financial services to importers
Collection of import bills
Letter of credit
Financing import

4.1
4.1.1
4.1.2
4.1.3
4.2
4.3
4.3.1
4.3.2
4.4
4.5
5

40-48

49-56

6.2.4
6.5
6.5.1

Types of import
Bancasurance
Uco bank as corporate agent

Questionary

57-59

Data analysis

60-74

Bibliography

75

CHAPTER No. 1
1.1.1 HISTORY OF WORLD BANK

The World Bank is an international financial institution that provides loans to

developing countries for capital programs.
The World Bank's official goal is the reduction of poverty. According to its Articles
of Agreement (as amended effective 16 February 1989), all its decisions must be
guided by a commitment to the promotion of foreign investment and international
trade and to the facilitation of capital investment.
The World Bank comprises two institutions: the International Bank for
Reconstruction and Development (IBRD) and the International Development
Association (IDA).
The World Bank should not be confused with the World Bank Group, which
comprises the World Bank, the International Finance Corporation (IFC), the
Multilateral Investment Guarantee Agency (MIGA), and the International Centre
for Settlement of Investment Disputes (ICSID).

Lord Keynes (right) and Harry Dexter White, the "founding fathers" of both the
World Bank and the International Monetary Fund (IMF). Seen here at the Bretton
Woods conference, where plans were laid to launch the two institutions.
The World Bank was created at the 1944 Bretton Woods Conference, along with
three other institutions, including the International Monetary Fund (IMF). The
World Bank and the IMF are both based in Washington DC, and work closely with
each other.
Although many countries were represented at the Bretton Woods Conference, the
United States and United Kingdom were the most powerful in attendance and
dominated the negotiations.
Traditionally, the World Bank has been headed by a citizen of the United States,
while the IMF has been led by a European citizen.
19441968
Before 1968, the reconstruction and development loans provided by the World
Bank were relatively small. The Bank's staff was aware of the need to instill
confidence in the bank. Fiscal conservatism ruled, and loan applications had to
meet strict criteria.
The first country to receive a World Bank loan was France. The Bank's president at
the time, John McCloy, chose France over two other applicants, Poland and Chile.
The loan was for US$250 million, half the amount requested, and it came with
strict conditions. France had to agree to produce a balanced budget and give
priority of debt repayment to the World Bank over other governments. World Bank
staff closely monitored the use of the funds to ensure that the French government
met the conditions.
1989
Beginning in 1989, in response to harsh criticism from many groups, the bank
began including environmental groups and NGOs in its loans to mitigate the past
effects of its development policies that had prompted the criticism. It also formed
an implementing agency, in accordance with the Montreal Protocols, to stop ozonedepletion damage to the Earth's atmosphere by phasing out the use of 95% of
ozone-depleting chemicals, with a target date of 2015. Since then, in accordance
with its so-called "Six Strategic Themes," the bank has put various additional
policies into effect to preserve the environment while promoting development. For
example, in 1991, the bank announced that to protect against deforestation,
especially in the Amazon, it would not finance any commercial logging or
infrastructure projects that harm the environment.

1.1.2BANKING
India cannot have a healthy economy without a sound and effective banking
system. The banking system should be hassle free and able to meet the new
challenges posed by technology and other factors, both internal and external.
In the past three decades, India's banking system has earned several outstanding
achievements to its credit. The most striking is its extensive reach. It is no longer
confined to metropolises or cities in India. In fact, Indian banking system has
reached even to the remote corners of the country. This is one of the main aspects
of India's growth story.
The government's regulation policy for banks has paid rich dividends with the
nationalization of 14 major private banks in 1969. Banking today has become
convenient and instant, with the account holder not having to wait for hours at the
bank counter for getting a draft or for withdrawing money from his account.

1.2.3 HISTORY OF BANKING IN INDIA

The first bank in India, though conservative, was established in 1786. From 1786
till today, the journey of Indian Banking System can be segregated into three
distinct phases:
Early phase of Indian banks, from 1786 to 1969
Nationalization of banks and the banking sector reforms, from 1969 to 1991
New phase of Indian banking system, with the reforms after 1991.
Phase1
The first bank in India, the General Bank of India, was set up in 1786. Bank of
Hindustan and Bengal Bank followed. The East India Company established Bank
of Bengal (1809), Bank of Bombay (1840), and Bank of Madras (1843) as
independent units and called them Presidency banks. These three banks were
amalgamated in 1920 and the Imperial Bank of India, a bank of private
shareholders, mostly Europeans, was established. Allahabad Bank was established,
exclusively by Indians, in 1865. Punjab National Bank was set up in 1894 with
headquarters in Lahore. Between 1906 and 1913, Bank of India, Central Bank of
India, Bank of Baroda, Canara Bank, Indian Bank, and Bank of Mysore were set
up. The Reserve Bank of India came in 1935.
During the first phase, the growth was very slow and banks also experienced
periodic failures between 1913 and 1948. There were approximately 1,100 banks,
mostly small. To streamline the functioning and activities of commercial banks, the
Government of India came up with the Banking Companies Act, 1949, which was

later changed to the Banking Regulation Act, 1949 as per amending Act of 1965
(Act No. 23 of 1965).

Phase2
The government took major initiatives in banking sector reforms after
Independence. In 1955, it nationalized the Imperial Bank of India and started
offering extensive banking facilities, especially in rural and semi-urban areas. The
government constituted the State Bank of India to act as the principal agent of the
RBI and to handle banking transactions of the Union government and state
governments all over the country. Seven banks owned by the Princely states were
nationalized in 1959 and they became subsidiaries of the State Bank of India. In
1969, 14 commercial banks in the country were nationalized. In the second phase
of banking sector reforms, seven more banks were nationalized in 1980. With this,
80 percent of the banking sector in India came under the government ownership.
Phase3
This phase has introduced many more products and facilities in the banking sector
as part of the reforms process. In 1991, under the chairmanship of M Narasimham,
a committee was set up, which worked for the liberalization of banking practices.
Now, the country is flooded with foreign banks and their ATM stations. Efforts are
being put to give a satisfactory service to customers. Phone banking and net
banking are introduced. The entire system became more convenient and swift.
Time is given importance in all money transactions.
The financial system of India has shown a great deal of resilience. It is sheltered
from crises triggered by external macroeconomic shocks, which other East Asian
countries often suffered. This is all due to a flexible exchange rate regime, the high
foreign exchange reserve, the not-yet fully convertible capital account, and the
limited foreign exchange exposure of banks and their customers.

CHAPTER NO.2
2.1 HISTORY OF UCO BANK

2.1.1BACKGROUND
UCO Bank (formerly United Commercial Bank) was founded in 1943 by Sri
Ghanashyam Das Birla, the then Chairman of the House of Birlas. It is one of the
Nationalised Banks having a glorious past and tradition of service. It is backed by
69 years of professional banking having a wide network of branches through out
the length and breadth of India. The Bank also has strong presence in two very
important South-East Asian financial centers namely Singapore and Hongkong.
This has helped the Bank in developing a sound and strong customer base. The
Bank has also made substantial improvement in implementation and assimilation
of latest information technology products available in the market to offer better
service products to the customers.

2.1.2 INCORPORATION
The Bank was nationalised on 19th July 1969 and is now a Public Sector Bank
constituted under the Banking Companies (Acquisition & Transfer of Undertaking)
Act, 1970.
Global banking has changed rapidly and UCO Bank has worked hard to adapt to
these changes. The bank looks forward to the future with excitement and a
commitment to bring greater benefits to you.
UCO Bank, with years of dedicated service to the Nation through active financial
participation in all segments of the economy - Agriculture, Industry, Trade &

Commerce, Service Sector, Infrastructure Sector etc., is keeping pace with the
changing environment. With a countrywide network of more than 2200 service
units which includes specialised and computerised branches in India and overseas,
UCO Bank has marched into the 21st Century matched with dynamism and
growth!
The SLBC is an inter-institutional forum for coordination and joint implementation
of development programmes and policies by all the financial institutions operating
in a State. Although SLBC is envisaged as a bankers' forum, it's an interactive
forum between Bankers, State Government, Reserve Bank of India and NABARD
to bring around all round development in the state. The main objective of SLBC
are the following.
To discuss issues, consider alternative solutions to the various problems in the field
of banking development and evolve consensus for coordinated action by the
member institutions.
To do the necessary spade work for formulation of Annual Credit Plan by getting in
time district-wise resource allocation by banks and dis-aggregation of the various
Governmental programmes
To undertake critical analysis of the progress of the implementation of Annual
Credit Plan & Govt. and other agencies sponsored credit-linked programmes /
schemes in the various districts.
To consider problems referred by the district level forums and take necessary
follow-up action.
To oversee the implementation of branch expansion programme.
To undertake evaluation of the programmes implemented.
To take up for consideration such issues as have been raised by the member banks
and/or the State Govt. authorities and questions or inter-bank difference of views
and approach remaining unresolved at the District Level Consultative
Committees.
To solve operational problems in implementation of Service Area Approach, Credit
Plans, Govt. and other agencies programmes etc.
To serve as a focal point for the banking system in the State for securing better
liaison with the State Govt. authorities.
To examine the inter-institutional coordination in the formulation and
implementation of the Annual Credit Plans.
To review the trends in the flow of credit into rural areas and to the small
borrowers in the neglected sectors.

2.2 INTRODUCTION
UCO Bank, previously known as United Commercial Bank, is a leading
commercial bank in India. Founded in Kolkata in 1943, UCO Bank is one of the
oldest Indian banks as well. It was the eminent Indian industrialist Ghanshyam
Das Birla who, during the Quit India Movement of 1942, thought of establishing a
commercial bank with Indian capital and management. United Commercial Bank
was the outcome of that idea. It, along with 13 others, was nationalized on July 19,
1969. In the year 1985, its name was changed to UCO Bank. Currently, UCO
Bank has around 2000 Service Unites spread all across the nation. It also has two
overseas branches in Hong Kong and Singapore. UCO Bank has its presence in
all segments of the economy including Industry, Agriculture, Infrastructure Sector,
Service Sector and Trade & Commerce. It works towards becoming one of the
most trusted and admired financial institution as well as the most sought-after
destination for the customers and investors. UCO Bank has a large number of
Service Units (around 2000) located across the nation and overseas. These also
include specialized and computerized branches. It also has its Correspondents /
Agency arrangements all across the world. UCO Bank also carries out Foreign
Exchange Business in more than 50 centers across the nation with 4 Foreign
Exchange Dealing Operations centers.

2.3DEFINITIONS
In this document the following words and phrases shall have the meaning
as set below unless the context otherwise:
Accounts refers to the users bank account , home, loan account, vehicle
loan account, consumer durable loan account, depository account and or any other
type of account (each account hereafter referred to as an account and collectively
as accounts),so maintained with UCO bank for purpose of internet banking. One
of the accounts shall be designted as the primary account and all other accounts, if
any, of the user shall be referred to as secondary accounts.
UCO Bank refers to UCO bank a corporate body constituted under the
banking companies Act, 1970 and having its head office at 10, Bipliobi Trailokya
Maharaj sarani, Kolkata 700 001 which terms shall include its successors and
assigns.
Internet Banking refers to the internet banking service offered by UCO Bank
to the user including services such as enquiry about balance in the Account
statement of Account, transfer of funds and any other service as Uco Bank may
decide to provide from time to time through internet. The availability/non
availability of a particular service shall be communicated to the user through email,
web page of Uco Bank or in writing as may be deemed fit by UCO Bank . Such
internet banking may be provided by UCO Bank directly or through its associated
or contracted service providers.

Users of User refers to a customer of UCO Bank and or of the affiliates

authorized to use internet banking. In case of the user being a minor, the guardian
of such minor shall be permitted to use internet banking.

2.4 OUR VISION STATEMENT

To emerge as the most trusted, admired and sought-after world class financial
institution and to be the most preferred destination for every customer and investor
and a place of pride for its employees.

2.5 OUR MISSION STATEMENT

To be a Top-class Bank to achieve sustained growth of business and profitability,
fulfilling socio-economic obligations, excellence in customer service; through
upgradation of skills of staff and their effective participation making use of stateof-the-art technology.
Global banking has changed rapidly and UCO Bank has worked hard to adapt to
these changes. The Bank looks forward to the future with excitement and a
commitment to bring greater benefits to you.
UCO Bank, with years of dedicated service to the Nation through active financial
participation in all segments of the economy - Agriculture, Industry, Trade &
Commerce, Service Sector, Infrastructure Sector etc., is keeping pace with the
changing environment. With a countrywide network of more than 2500 service
units which includes specialised and computerised branches in India and overseas,

UCO Bank has marched into the 21st Century matched with dynamism and
growth.

OVERVIEW
We are in the Service of Community since 1943.We have over 2500 Service Units
spread all over India.We also operate in two Major International Financial Centres,
namely Hong Kong and Singapore.We have our Correspondents/Agency
arrangements all over the world.We undertake Foreign Exchange Business in more
than 50 Centres in India.We have Foreign Exchange Dealing Operations at 4
Centres.

2.6 UCO SHELTER

This housing finance scheme brings to you an excellent opportunity to have
your own house or flat. The scheme has been carefully tailored to suit your
requirements mand match your capacity. The reasonable rate of interest that you
pay will be calculated on reducing balance, i.e. you do not have to pay interest on
the loan installments actually repaid from the date of such repayment.

2.5.1ELIGIBILITY
You are eligible for a loan under UCO SHELTER singly, or jointly as husbandwife/parent-son/parent-daughter, if you are Indian resident having regular source of
income.
Minimum 21 years of age.
Maximum 65 years of age inclusive of repayment period.
Singly or Jointly as Husband-Wife, Parent-Son & Parent-Daughter.
Maximum 75 years of age for Senior Citizens availing finance to secure
Shelter in Old.
Age Home against full coverage by Banks own Term Deposit.

2.5.2 PURPOSE :
Purchase of new independent house/ready built flat for residential purpose.
Construction of independent house on the site already owned by the
applicant or site proposed to be purchased from own sources.

 Purchase of old house/flat not more than 30 years old, free from tenancy and
constructed as per approved plan.
Extension/ Repair/ Renovation of existing house/ flat not more than 50 years
old.
Takeover of home loans availed from other banks/FIs subject to certain
terms.
Furnishing of house to be constructed/acquired with UCO Shelter Loan.
Loan for more than one purpose is allowed
UCO Shelter Loanee may be allowed to avail personal loan also under
certain conditions.
Purchase of plot of land for housing purpose under certain conditions.

CHAPTER NO.3
3.1. CHANGING YOUR ACCOUNT
A. If you are not happy about your choice of current/savings account, within 14
days of making your first payment into the account , we will help you switch to
another of our accounts or we will give your money back with any interest it may
have earned. We will ignore any notice period and any extra charges.
B. If you decide to close your current/savings account we will close your account
within three working days of receiving your instructions.
C. If you want to transfer your account to another branch of our bank we will do
so. Your account at the new branch will be operationalised within two weeks of
receiving your request, subject to your complying with the required KYC
formalities at the new branch. We will intimate you as soon as the account is
operationalised. The new branch will be provided with information on your
standing instructions/direct debits, if any.
D. We will cancel any bank charges you would have to pay as a result of any
mistake or unnecessary delay by us when you transfer your current/savings account
to or from us.

3.1.1SAVINGS/CURRENT ACCOUNTS

When you open a Deposit Account, we will:

Inform you about number of transactions, cash withdrawals, etc.
That can be done free of charge within a given period.

Inform you about the kind of charges, if any, in case of exceeding such
limits. Details of the charges will be included in the Tariff Schedule
c. Inform you of the rate at which interest is paid on your savings deposits,
how it is calculated and its periodicity.

3.1.2MINIMUM BALANCE
The minimum balance to be maintained in the Savings Bank account will
be displayed in our branches.
For deposit products like Savings Bank Account and Current Account or
any other type of Deposit Account, we will inform you:
a. About charges which will be levied in case of failure to maintain minimum
balance in the account by you. Details of the charges will be included in the Tariff
Schedule.
b. Of any change in minimum balance to be maintained 30 days in advance.
During this notice period, we will not charge you for non-maintenance of higher
minimum balance prescribed.

3.1.3CHARGES
Specific charges for issue of cheque books, additional/duplicate statement of
accounts, duplicate pass book, copies of paid cheques, folio charges, debit card,
ATM card, verification of signature, return of cheque for insufficient balance,
change in mandate or style of account, closure of Savings Bank/Current accounts
etc., will be included in our Tariff Schedule. Concessions or relief given (such as
perpetual waiver of renewal fee on lifetime credit cards) will not be withdrawn
during the original validity period of the concession/relief.

STATEMENTS
A. To help you manage your account and check entries in it, we will provide you
with a monthly statement of account unless you have opted for a pass book.
B. You can ask us to provide you with account statements more often than is
normally available on your type of account, at a charge. This charge will be
indicated in the Tariff Schedule.
C. You will be able to see your last few transactions at the counter. You will also be
able to see the transactions on ATM, internet as also through phone and mobile
banking wherever such facilities are available with us.

D. We will also send you statement of accounts by e-mail, or through our secure
Internet banking service, if you so desire, provided we have such facility with us.
E. We will ensure that entries in your pass book/statements are brief and
intelligible.

3.2DEPOSIT SCHEMES
Following deposit schemes are offered by UCO Bank:

No-frills Savings Bank Account

Money Back Recurring Deposits
Friend-in-Need Scheme
Two-way Deposit Scheme
Lakshmi Yojana
Kuber Yojana
Flexible Fixed Deposit Scheme
Special Deposit Scheme for Senior Citizens
Current Account in Foreign Currency at Indian Branches
Fixed Deposits in Foreign Currency at Overseas Branches
Revised Minimum Balance Schedule
UCO Tax Saver deposit Scheme 2006
UCO Premium

3.3DEPOSIT ACCOUNTS
A. You may open different types of accounts with us such as, savings accounts,
term deposits, current accounts including No Frills Account etc. With us. You
may open such accounts in the following styles:

Single
Joint
Joint (Either or Survivor)
Joint (Former or Survivor)
Joint (Latter or Survivor); or
In any other style

B. The above may be opened by you with or without nomination facility. We will
include the option for nomination in the account opening form. We will explain the
implications of the foregoing accounts as also the nomination facilities at the time
of opening of the account.
C. We will acknowledge the receipt of your nomination details and record the fact
of nomination on the passbook/Account Statement/fdrs. At your request, we will
also indicate the name of the nominee thereon.
D. We will also inform you about liquid deposit facility, sweep account and similar
types of products offered by us and their implications and procedures involved, at
the time of opening of account.

3.3.1ACCOUNT OPENING AND OPERATION OF DEPOSIT

ACCOUNTS
Before opening any deposit account, we will:
A. Carry out due diligence as required under Know Your Customer (KYC)
guidelines of the bank
B. Ask you to submit or provide necessary documents or proofs to do so
C. Obtain only such information to meet with our KYC, Anti Money Laundering
or any other statutory requirements. In case any additional information is asked for,
it will be sought separately and we will specify the objective of obtaining such
additional information. Providing such information will be voluntary
D. Provide the account opening forms and other material to you. The same will
contain details of essential information required to be furnished and documents to
be produced for verification and/or for record for meeting the KYC requirements
E. Explain the procedural formalities and provide necessary clarifications sought
by you while opening a deposit account
F. At the time of opening of the account, make available to you the details of the
insurance cover in force under the insurance scheme, subject to certain limits and
conditions offered by the Deposit Insurance and Credit Guarantee Corporation of
India (DICGC) The board of directors of Uco bank comprises of people who are
related to the world of finance . The following constitute the board of directors of
uco bank.
Businessmen
Government of India representative
Management
Reserve bank of India representatives

 Economists

3.3.2TERM DEPOSIT
When you place a term deposit with us we will:
A. Obtain instructions from you for disposal of your deposits at maturity in the
application for
B. Inform you the procedure for withdrawal of term deposit before maturity
C. Inform you of the interest rates applicable and charges for premature withdrawal
of term deposit
D. Tell you the terms and conditions and interest rate applicable in case you renew
the deposits after the date of maturity, at the time of acceptance of the deposit
E. Advise you of provisions of I.T. Act applicable to the interest income accruing
to you on your deposits, our obligations under the act and provisions available to
you for seeking exemptions from Tax Deduction at Source
F. Obtain Form 15 H/15 G from you at the time of application if you are not liable
to pay tax on your interest income
G. Issue the requisite certificate if we deduct tax from interest accrued on your
deposits.
Advances against Deposits
We will explain facility of loan/overdraft available against term deposits.
No Frills Account
We will make available a basic banking No Frills Account either with nil or
very low minimum balance. The charges applicable for various services/ products
in such an account will be indicated in a separate Tariff Schedule. The nature and
number of transactions in such accounts may be restricted, which will be made
known to you at the time of opening of the account in a transparent manner.

Accounts of Minors
We will tell you, if enquired, how a minor can open a Deposit Account and how it
can be operated.
Special Accounts
We will make our best efforts to make it easy and convenient for our special
customers like senior citizens, physically challenged persons and illiterate persons
to bank with us. This will include making convenient policies, products and
services for such applicants and customers.

Accountants Uco bank deposit schemes of Uco bank offers the following
deposit schemes to its customers.
Uco tax servers deposit scheme 2006
No fills saving bank account
Flexible fixed deposit scheme
Money back recurring deposit
Special deposit scheme for senior citizens
Friend in need scheme
Current account in foreign current at its India branches
Lakshmi Yojana
Revised minimum balance schedule
Kuber yojna

3.5
UCO BANK DEPOSIT SCHEMES FOR NRIS UCO BANK
OFFERS THE FOLLOWING DEPOSTI SCHEMES FOR THE
NON RESIDENT INDIANS:

Foreign currency non resident deposits

Non resident ordinary deposits
Resident foreign currency deposits
Rupee deposits
Non resident external deposits
Following are the main features of the foreign currency non resident deposits
offered by Uco bank:

Reparability
Choosing the term of deposit
Tax exemption
Automatic renewal
Choice of currency
Joint account
Remit in any currency
Power of attorney
No upper ceiling
Nomination
Attractive interests
Loans available against FCNR deposits
Large number of branches

NON-RESIDENT DEPOSIT SCHEMES

:: NRE Deposits :: FCNR Deposits :: RFC Deposits :: NRNR Deposits ::
Revision in Rate of Interest in NRE Term Deposits of Rs. 1.00 Crore and above to
Rs. 5.00 Crores Rates effective from - 15.07.2013
(A) NRE Rupee Term Deposit :
Sr. No.

Period

Less than Rs. 1

Crore

01.

1 year and above upto 3

8.75%
years

02.

Above 3 years but less than 5

8.75%
years

03.

5 years and above upto 10

8.75%
years

Sr.
No.

Time Period

NRE Term Deposit

Rs. 1.00 Crores
and

above to Rs. 5.00

Crores
01.

1 year

8.70

02.

More than 1 year upto 2

8.75
years

03.

Above 2 years upto 3 years 8.75

04.

Above 3 years to less than 5

8.75
years

05.

5 years and above

8.75

NRE TERM DEPOSITS ABOVE Rs. 5.00 CRORES - RATES EFFECTIVE

FROM - 15.07.2013:
Sr. No. Time Period

NRE - TERM DEPOSIT

ABOVE
Rs.
5.00
CRORES

01.

365 -375 Days

8.25

02.

376 Days - < 2 Years8.50

03.

2 Years but < 3

8.50
Years

04.

3 Years but < 5

8.25
Years

05.

5 Years & above

8.25

All Zonal Offices are requested to note the above mentioned interest rates for
NRE Term Deposits of above Rs. 5.00 Crore are effective from 15.07.2013.
The above card rates are valid for single deposits (Fresh & Renewal).
No cash deposits to be accepted.

 For premature closure penal charges shall be 1% less than applicable rate for
which the term deposit of more than 5.00 Crore was held by the branch as on
the date of deposit or the present rate as on the date of premature closure
whichever is lower.
Under no circumstances branches are allowed to quote beyond the rates
mentioned supra. Zonal offices and FGM offices are requested to ensure strict
compliance.

PRODUCTS AND SERVICE

The Bank is offering various services associated with the
products offered under Internet Banking to its customers.
Retail Banking :
All Individuals above 18 years of age, having
accounts under Savings Bank/Current Account/Fixed
Deposit Accounts/ Loan Accounts are offered Internet
Banking Services under Retail Banking/Personal Banking.
Corporate Banking :
All Proprietary / Partnership firms / Private
Limited Co's/Public Limited Co's having Current
Accounts/Cash Credit Accounts/Fixed Deposit
Accounts/Loan Accounts are offered Internet
Banking Services under Corporate Banking.
Kids Banking :
All Individuals between 10 and 18 years of age,
having accounts under Savings Account/Fixed Deposit
Accounts are offered Internet Banking Services under Kids
Banking.

GETTING RECORDS
1. Title of the Scheme UCO Dhan-Laxmi Fixed Deposit Scheme
2. Scheme Type Kuber Yojana Fixed Deposit Scheme.
3. Period of operation Of the Scheme
The scheme would be open for the general public from June 10th, 2013 and
Will remain valid up to September 30th, 2013.
However, the Bank would reserve the right to modify, withdraw or extend the
Scheme without any prior notice.
4 Eligibility to Open Account Eligible Depositors under the Scheme would be
same as eligible depositors in Fixed Deposit Scheme currently available in the
Bank.
5. KYC (Know Your Customers) Norms KYC Norms for opening account are
applicable for these accounts and Hence proof of residence and proof of
identification will be required along With recent photograph of the depositor/s.
6. Period of Deposit 333 days
7. Amount of Deposit
A) Minimum Amount :- 5000/- (thereafter in multiples of ` 1000/-)
B) Maximum Amount :- Upto 500 lac
8. Rate of Interest :- General Public:- 8.90% per annum (quarterly compounded).
9. Payment of Interest: - Interest will be paid only at the time of maturity along
with principal with Quarterly compounding effect. The quarterly compounding
would be done for the first three quarters and Simple rate of interest would be paid
on the compounded amount after the Three quarters for the remaining number of
days of the above deposit period. However, the payment/credit of interest to the
account will be subject to TDS As applicable.
10. Premature Withdrawal:- In all cases of premature withdrawals, the interest
would be payable at 1%Below the applicable card rate under the normal fixed

deposits for the Period for which the deposit has remained with the Bank as on the
date of Deposit and not at the contractual rate.
11.Loan/Overdraft Against the Deposits Facility for availing loan/overdraft against
UCO Dhan-Laxmi Fixed Deposit Scheme would be available as per existing
guidelines for availing Loan/overdraft against Banks own Fixed Deposits.
12. Nomination The facility of nomination would be available under the scheme.
13. Payment to Nominee/ Legal Heirs In the event of the death of the depositor, the
deposit would be paid to the Nominee/legal heirs as per the existing rules.
14. Participating Branches all branches of the Bank would be authorized to open
UCO Dhan-Laxmi Deposit accounts under the Scheme.
15. Application Form The existing Application Form for Fixed Deposits is to be
used for accepting Deposits under the Scheme. The branches shall invariably take
an undertaking from customers stating that I have read understood and accept the
terms and conditions of the
16. Issue of Term Deposit Receipt .The branch under the Scheme shall issue a
fixed deposit receipt for the Deposit amount received on our usual form for the
Fixed Deposit Receipt. A Rubber Stamp stating Issued under UCO Dhan-Laxmi
Fixed Deposit Scheme is to be invariably affixed by branches.
17. Automatic Renewals No auto renewal is permitted under UCO Dhan-Laxmi
FD Scheme .However, on specific mandate of the depositor at the time of opening
of UCO Dhan-Laxmi, the maturity proceeds may be transferred to SB/CA of The
depositor / renewed for a certain period at card rate of interest Prevailing at the
time of maturity (copy enclosed as Annexure II).
18. Tax Implications Tax would be deductible at source as per the prevailing
Income Tax rules.
19. Transferability The deposit is non-transferable. However, the deposits are
transferable from one branch to another branch in the same name(s) without any
charge and as per the existing Banks Procedure.
20. Special benefits for Staff / Ex-Staff Members Deposits from under-mentioned
categories of depositors shall be allowed Incentive interest rates as per existing
norms. Accordingly, the applicable Rates for these special categories under UCO
Dhan-Laxmi would be as:Category Applicable Rate of Interest

Senior Citizen* 8.90 % + 0.25% i.e. 9.15%

Staff Member / Ex-Staff Member 8.90% + 1.00 % i.e. 9.90%
Ex-Staff Member /Senior Citizen 8.90% + 1.25% i.e.10.15%
(*Incentive rate for Senior Citizen category is applicable only for deposits
Less than 1 cr.)
The overall ceiling in amount for Ex-Staff/ Ex-Staff members for being eligible
For higher rate under the scheme shall be equal to the terminal benefits plus Rs. 10
lac, as usual.

3.6 DOMESTIC DEPOSITS

Benchmark Prime Lending Rate
14.50% per annum
(BPLR) w.e.f. 11.02.2013
Pre Revised Rate
Revision in Rate w.e.f. 30.05.2013
For Senior
General
General
For Senior Citizen
Citizen
Maturity
AnnualAnnuaAnnuaPeriod
Interest
Interest
Interest
Interest
lised
lised
lised
Annua- lised
Rate in
Rate in
Rate in
Rate in
yield in
yield in
yield in
yield in %
% p.a.
% p.a.
% p.a.
% p.a.
%
%
%
7-14 days
Less than
6.00
6.00
6.25
6.25
5.00
5.00
5.25
5.25
Rs. 1 Cr.
Rs. 1 Crore
and above up 6.00
6.00
6.00
6.00
6.00
6.00
6.00
6.00
Rs. 5 Crore
15-29 days
Less than
6.00
6.00
6.25
6.25
5.50
5.50
5.75
5.75
Rs. 1 Cr.
Rs. 1 Crore
and above up 6.00
6.00
6.00
6.00
6.00
6.00
6.00
6.00
Rs. 5 Crore
30-45 days
Less than
6.50
6.50
6.75
6.75
6.00
6.00
6.25
6.25
Rs. 1 Cr.

Rs. 1 Crore
and above up
Rs. 5 Crore
46-60 days
Less than
Rs. 1 Cr.
Rs. 1 Crore
and above up
Rs. 5 Crore
61-90 days
Less than
Rs. 1 Cr.
Rs. 1 Crore
and above up
Rs. 5 Crore
91-120 days
Less than
Rs. 1 Cr.
Rs. 1 Crore
and above up
Rs. 5 Crore
121-150
days
Less than
Rs. 1 Cr.
Rs. 1 Crore
and above up
Rs. 5 Crore
151-180
days
Less than
Rs. 1 Cr.
151-183
Days
Rs. 1 Crore
and above up
Rs. 5 Crore
181-364
days

6.75

6.75

6.75

6.75

6.75

6.75

6.75

6.75

7.00

7.00

7.25

7.25

6.50

6.50

6.75

6.75

6.75

6.75

6.75

6.75

6.75

6.75

6.75

6.75

8.00

8.00

8.25

8.25

7.50

7.50

7.75

7.75

7.60

7.60

7.60

7.60

7.60

7.60

7.60

7.60

8.25

8.25

8.50

8.50

7.75

7.75

8.00

8.00

8.00

8.00

8.00

8.00

8.00

8.00

8.00

8.00

8.30

8.33

8.55

8.58

8.00

8.03

8.25

8.28

8.00

8.03

8.00

8.03

8.00

8.03

8.00

8.03

8.30

8.36

8.55

8.61

8.30

8.36

8.55

8.60

8.10

8.16

8.10

8.16

8.10

8.16

8.10

8.16

Less than
Rs. 1 Cr.
184-364
Days
Rs. 1 Crore
and above up
Rs. 5 Crore
1 year
Less than
Rs. 1 Cr.
Rs. 1 Crore
and above up
Rs. 5 Crore
More than 1
year but up
to 2 years
Less than
Rs. 1 Cr.
Rs. 1 Crore
and above up
Rs. 5 Crore
Above 2
years and up
to 3 years
Less than
Rs. 1 Cr.
Rs. 1 Crore
and above up
Rs. 5 Crore
Above 3
years and
less than 5
years
Less than
Rs. 1 Cr.
Rs. 1 Crore
and above up
Rs. 5 Crore
5 years and

8.75

8.85

9.00

9.10

8.50

8.59

8.75

8.85

8.40

8.49

8.40

8.49

8.40

8.49

8.40

8.49

9.10

9.41

9.35

9.68

8.75

9.04

9.00

9.31

8.90

9.20

8.90

9.20

8.75

9.04

8.75

9.04

9.10

9.41

9.60

9.95

8.75

9.04

9.25

9.58

9.00

9.31

9.00

9.31

8.75

9.04

8.75

9.04

9.10

9.86

9.60

10.45

8.75

9.45

9.25

10.03

9.00

9.74

9.00

9.74

8.75

9.45

8.75

9.45

9.00

10.20

9.50

10.84

8.75

9.88

9.25

10.52

8.80

9.95

8.80

9.95

8.75

9.88

8.75

9.88

above
Less than
8.75
Rs. 1 Cr.
Rs. 1 Crore
and above up 8.75
Rs. 5 Crore

10.83

9.25

11.59

8.75

10.83

9.25

11.59

10.83

8.75

10.83

8.75

10.83

8.75

10.83

CHAPTER NO.4
LOANS AND ADVANCES
4 .1 WORKING CAPITAL FINANCE :
UCO Bank provides Working capital facilities to
finance day to day operations of your business (Trading /Manufacturing )by way
of funded credit facilities as well as non-funded credit facilities
4.1.1FUND BASED CREDIT FACILITIES:

Cash credit
Working capital Demand loan
Bill Discounting/ Purchasing Facilities.
Preshipment credit : Export Packing Credit in INR and Denominated
Foreign currency
Post shipment Credit-Foreign Bills Discounting /Purchasing/Negotiation
Bills Discounting against Inland LCs on Base Rate up to 90 days
UCO Expo Gold card credit facility is available to exporters on
concessional pricing
4.1.2NON-FUND BASED FACILITIES
Letter of Credit (ILC/FLC)
Bank Guarantee (Financial /Performance)

 Letter of Comfort for availing Buyers credit - We issue Letter of comfort to

enable our customers to avail Buyers credit from overseas Branches of our
bank (Hong Kong & Singapore branches) or other banks for procurement
of goods or fixed assets
Stand by Letter of Credit (SBLC)
Deferred Payment Guarantee (DPG)
4.1.3TERM LOAN:
UCO Bank helps you in sanctioning of project loan (green field or
brown field) or non-project loan for capital goods/ asset creation for your project
on long term basis
Salient Features:
The Bank provides funds for
Setting up new manufacturing/industrial units
Expansion of existing units
Exchanging of high cost debts availed form other banks/FI
Can be availed under Deferred Payment Basis.
Terms loans can be availed in Foreign currency i.e. FCL/FCT
Loans against future rent receivables
Factoring of Future receivables

4.2 INFRASTRUCTURE FINANCE :

Funding the projects of

Generation/Transmission of Power
Developing Roads, Ports & Airports
Laying/maintaining pipelines for gas, water, etc
Setting of SEZ and Industrial Park
Telecommunication services
Irrigation projects, water treatment plants, sanitation
Construction of warehouses, educational institutions etc.
Funds can also be availed in foreign currency i.e. Buyers credit & ECB

4.3 LOAN PRODUCTS

4.3.1 APPLICATIONS FOR LOANS AND THEIR PROCESSING

A. At the time of sourcing a loan product, we will provide as part of the loan
application form, information about the interest rates applicable whether floating
rate or fixed rate, as also the fees/charges payable for processing, the amount of
such fees refundable if loan amount is not sanctioned/disbursed, pre-payment
options and charges, if any, penal rate of interest for delayed repayments, if any,
conversion charges for switching your loan from fixed to floating rates or vice
versa, existence of any interest reset clause and any other matter which affects the
interest of the borrower, so that a meaningful comparison with those of other banks
can be made and informed decision can be taken by you.
B. We shall invariably provide you with an acknowledgement of your loan
application. We shall make every Endeavour to indicate on your application the
period within which you can expect to receive a decision on your request for loan.
C. Normally all particulars required for processing the loan application will be
collected by us at the time of application. In case we need any additional
information we will contact you immediately.
D.We will provide you the sanction letter detailing particulars of amount
sanctioned, terms and conditions, your responsibilities as well as the banks, etc.
F. We will provide you an amortization schedule (schedule of repayment of
principal and interest for the duration of the loan).
G. We will also inform you whether you have an option to let equated monthly
installments stay constant and increase tenure or vice-versa when the interest rate
changes.
H. We will supply authenticated copies of all the loan documents executed by you
at our cost along with a copy each of all enclosures quoted in the loan document.
I. We will give written receipt for all documents to title taken as security/collateral
for any loan as well as for dated/undated cheques received from you.
J. We will return the unpaid cheques/postdated cheques given by you on receipt of
full amount representing the EMI/entire debt.
K. We will return to you all the securities/documents/title deeds to mortgaged
property within 15 days of the repayment of all dues agreed to or contracted. If any
right to set off is to be exercised for any other claim, we will give due notice with
full particulars about the other claims and retain the securities/documents/title to
mortgaged property till the relevant claim is settled/paid.
L. We will compensate you for any delay in return of securities / documents/title
deeds to mortgaged property beyond 15 days of the repayment of all dues agreed to
or contracted.

M. We will not discriminate on grounds of sex, caste and religion in the matter of
lending. However, this does not preclude us from instituting or participating in
schemes framed for different sections of the society.
N. We will process request for transfer of borrowable account, either from the
borrower or from a bank/financial institution, in the normal course and convey our
concurrence or otherwise within 21 days of receipt of request.
4.3.2GUARANTEE
A. When you are considering being a guarantor to a loan, we will tell
you about:
B. We will keep you informed of any material adverse change/s in the financial
position of the borrower to whom you stand as a guarantor.
C. We will return to you all the securities/documents/title deeds to mortgaged
property within 15 days of the repayment of all dues agreed to or contracted.
D. We will compensate you for any delay in return of securities / documents/title
deeds to mortgaged property beyond 15 days of the repayment of all dues agreed to
or contracted.
4.4 UCO BANK'S ATTRACTIVE LOAN SCHEMES
Being a Commercial Bank, giving Loans and Advances is among our primary
activities. Apart from our participation in meeting both Term Loan and Working
Capital requirements of Agriculture sector, Trade and Service sector,
Large/Medium and Small Scale Industries sector, Infrastructure sector etc.
Including taking care of their Export/Import and non-fund based needs like Letter
of Credit, Bank Guarantee etc.,

UCO HOME

This housing finance scheme brings to you an excellent opportunity to have your own house or flat. The
scheme has been carefully tailored to suit your requirements. The reasonable rate of interest that you pay
be calculated on reducing balance, i.e. You do not have to pay interest on the loan installments actually r

from the date of such repayment.

Eligibility

Individual (including NRI and PIO) having minimum 21 years of age and maximum 60 years o
(salaried person) and 65 years of age (non-salaried person) inclusive of repayment period.
Purpose
Purchase and construction of independent house/ready built flat for residential purpose.
Extension/Repair/Renovation of existing house/flat not more than 50 years old.
Takeover of home loans availed from other banks/fis.
Loan is also available for furnishing of house property.
Purchase of old house/flat not more than 30 years old.
Loan Entitlement
Least of the Following:

80% of the project cost, stamp duty registration and other documentation charges not to be inc
in the cost of housing property.
On the basis of monthly income-

The total deductions existing plus the EMI of the proposed loan would be linked to Gross Monthly In
(GMI) and must not exceed the GMI of the borrower as under
GMI up to Rs.50,000/- - 60% of GMI
GMI above Rs.50,000/- and upto Rs.1,00,000/- - 70% of
GMI (subject to minimum monthly take home pay of Rs.20,000/-)

GMI above Rs.1,00,000/- -75% of GMI (subject to minimum monthly take home pay of Rs.30,000/
60 times of net monthly income.

Uco bank was incorporated in the year 1943. Uco bank is one of the top
commercial banks of India and this bank functions in the form of a nationalized
bank. Over the years, Uco bank has been providing a wide variety of excellent and
convenient services to its customers.

4.5 QUANTUM OF LOAN

The quantum of loan will be decided as per loan entitlement subject to a maximum
of 85% of the total project cost of construction/purchase price of house/flat.
Required margin of 15% may be by way of cost of land.
Quantum of loan for furnishing will be 75% of cost of such furnishing subject to a
ceiling of 20% of loan eligible for construction/acquisition of house/flat.
The area-specific maximum limits for construction/purchase are as under :
Rural Areas : Rs.25 Lac
Semi-urban/Urban/Metro Areas : Rs.100.00 Lac
Maximum limits for Repair/Extension/Renovation are Rs.7.50 lac in rural
areas and
Rs.25.00 lac in Metro/Urban/Semi-Urban areas.
The area-specific maximum limits for construction/purchase are as under :
Location/Centre

For
Construction/For
Repair/
Purchase/ TakeoverExtension/
A/Cs
Renovation

Metro/Urban/Semiurban

No upper limit

Rs.25 lac

Rural

No upper limit

Rs.7.5 lac

CHAPTER NO.5
CREDIT CARD
5.1 GENERAL INFORMATION
A. When you apply for card, we will explain the relevant terms and conditions
such as fees and interest charges, billing and payment, method of computation of
overdues, renewal and termination procedures, and any other information that you
may require to operate the card.
B. We will give you a copy of the Most Important Terms and Conditions (MITC) at
the time of application.
C. We will advise you of our targeted turnaround time while you are
availing/applying for a product/service.
D. We will send a service guide/member booklet giving detailed terms and
conditions, losses on your account that you may be liable if your card is lost /
misused and other relevant information with respect to usage of your card along
with your first card.
E. We will provide "Online Alerts" to you for all "card not present" transactions of
the value of Rs.5000/- and above.
F. If you do not recognize a transaction, which appears on your card statement, we
will give you more details if you ask us. In cases, where we do not accept your
contention we will give you evidence that you had authorized the transaction, in
question.

5.2 ISSUANCE OF CREDIT CARD/PIN

A. We will dispatch your credit card /PIN only to the mailing address mentioned
by you or to the alternate address provided by you (if we are unable to deliver at
the mailing address) through courier/post. Alternatively, if you desire we shall
deliver your credit card/PIN at our branches after due identification.
B. We may also issue deactivated (not ready to use) credit card if we consider your
profile appropriate for issuing credit card and such deactivated card will become
active only after you take steps for activation as required and subject to such other
conditions as may be specified.

C. In case we activate the card without your consent/bill you for the card for which
you have not given your consent, we will not only reverse the charges forthwith
but will also pay a penalty amounting to twice the value of the charges reversed.
D. We will extend a loan/credit facility/enhance credit limit on your card only with
your consent in writing.
E. If the limit on your credit card is reduced, we will inform you immediately by
SMS/e-mail followed by a confirmation in writing.
F. PIN (Personal Identification Number) whenever allotted, will be sent to you
separately at your mailing address.

5.3 CREDIT CARD STATEMENTS

A. To help you manage your credit card account and check details of
purchases/cash drawings using the credit card, we will offer you free of cost a
facility to receive credit card transaction details either via monthly mail and, if you
so desire, also through the internet. Credit card statement will be dispatched on a
predetermined date of every month free of cost at your mailing address.
B. In the event of non-receipt of this information, we expect you to get in touch
with us so that we can arrange to resend the details to enable you to make the
payment and highlight exception, if any, in a timely manner.
C. We will let you know/notify changes in schedule of fees and charges and terms
and conditions. Normally, changes (other than interest rates and those which are a
result of regulatory requirements) will be made with prospective effect giving
notice of at least one month. The changes will be notified along with the monthly
statement of account or copy thereof.

INSURANCE

A. We will inform you if we, as agents of any insurance company, offer any type of
insurance on deposits and credit cards.
B. We will ensure that we have your written consent to avail these insurance
products.
C. In case of securities lodged with us for loans availed by you, we will not insist
on your obtaining insurance cover from any particular provider.
Mobile Banking
If you opt for mobile banking services we will, prior to your registration, for the
service inform you of:
A. The security procedure adopted by us for user authentication and the legal risk,
if any, associated with the same
B. The applicability or otherwise of stop payment instructions and the terms and
conditions for the acceptance, if any, for the same.

5.4 DEBIT CARD

We are delighted to welcome you to a world where convenience and

security is a way of life with UCO Bank's Visa Debit Card. Now you no longer
need to worry whether you are carrying enough cash, just use your UCO Visa
Debit Card to enjoy the convenience of anywhere, anytime banking plus tensionfree shopping, bill payments, dinning out, booking tickets online and transfer
transactions at atms in India. After all, it's like carrying cash from your bank
balance-without inconvenience or risk of carrying cash. 'Freedom from Cash'
simply epitomizes all that UCO Bank VISA Debit Card stands for.
Use your UCO Visa Debit Card at shopping locations, over the internet and at
atms
Use your card for shopping at over 5 lakh outlets in India, and over 30 million
worldwide

 Use your card securely for purchases and payments over the internet using
Verified by Visa.

5.4.1 DAILY LIMITS:

UCO Visa Gold/Platinum/Signature Card offers you higher daily limits on cash
withdrawals and purchases and acceptance at more than 30 million locations
worldwide and over one million atms in the Visa Global ATM Network.
To serve your enhanced lifestyle, we offer you a cash withdrawal limit and
purchase limit as mentioned below. You can pay for purchases directly either at
shopping locations or online.
TYPE OF CARD

Withdrawal
Limit

POS/ecommerce

Total Per
Day Limit

Classic
(visa)

Rs. 50,000

Rs. 50,000

Rs. 50,000

Gold (visa)

Rs. 50,000

Rs. 50,000

Rs. 50,000

Platinum
(visa)

Rs. 50,000

Rs. 1,00,000

Rs. 1,00,000

Signature
(visa)

Rs. 50,000

Rs. 2,00,000

Rs. 2,00,000

Classic
(rupay)

Rs. 50,000

Rs. 50,000 (only

at POS)

Rs. 50,000

While traveling internationally, the cash withdrawal limit and purchase limit is
equivalent to INR value.

5.4.2 INTERNATIONAL USAGE:

You can use your UCO Visa Debit Card whenever you travel abroad. You can pay
directly for your purchases or withdraw cash at international atms. Your debit card
is accepted at millions of shopping locations and atms across the world.

5.4.3 OFFERS AND BENEFITS:

UCO Visa Debit Cards comes with a host of offers and benefits on dining,
shopping and more.

5.5 ONLINE USAGE:

UCO Visa Debit Card can be used online to pay bills, booking movie tickets or
train tickets, planning your travel packages, online shopping etc. It is easy,
convenient and safe to use your UCO Visa Debit Card online with Verified by Visa.
Just visit www.ucobank.com and register for Verified by Visa and start using your
card.

5.6 GENERAL GUIDELINES/SAFETY TIPS:

Kindly read carefully the enclosed user's manual and instructions on the PIN
mailer.
After receiving your card, please sign immediately on the signature panel on the
reverse of your card to prevent any misuse.
Use your new card on an ATM immediately to change the system generated PIN
to a new four digit number of your choice, memorize it and destroy the PIN
mailer.
Never use a PIN that could be easily guessed, e.g. Your birthday or telephone
number.
Please keep the Personal Identification Number (PIN) secret and do not disclose
the PIN to anybody including a family member or your banker. In case the PIN
is divulged, please change your PIN immediately at any UCO Bank ATM.

 Giving your card and disclosing PIN to someone is like giving a blank signed
cheque.
Beware of "Shoulder surfing", i.e. Shield your PIN from onlookers by using your
body. Once you complete your transaction, check to be sure that you have your
Card and your receipt, and then leave immediately.
24 x 7 UCO BANK helpline numbers: 1800-103-0123.

5.7 TAKING CARE OF YOUR CARD:

Your card is very important and must be kept safely.
The card must not be kept near a TV.
Store your Card in secure place where you will immediately know if it is missing.
Store the ATM-cum-Debit Card carefully so that the magnetic stripe does not get
damaged.
Never leave your Card unattended, e.g. In your car, in a hotel room or at work.
DID YOU KNOW...?

You can get cash from an ATM anywhere and at anytime

You can check your account balance on ATM.
You can print last few transactions of your account through ATM.
Card with PIN can be used for withdrawal of money from atms as well as
payment of bills at shops, restaurants, Petrol pumps, etc., which display.
Please note that the Bank bears no liability for the unauthorized use of the Card
and the responsibility is fully of the Cardholder.

Welcome to the Gold/Platinum/Signature Life...

Experience a world of privileges, where you get to enjoy the best the world has to
offer. Treat yourself to exclusive privileges and benefits offered on your UCO Visa
Gold/Platinum/Signature Debit Card. Use your card for shopping at your favourite
stores, for dining with friends and family and for everyday purchases. Experience
the convenience of shopping online by using the UCO Bank Visa
Gold/Platinum/Signature Visa Debit Card to book your travel, to pay bills and to
buy movie tickets among others.

5.8 CARD VISUAL FRONT:

Cardholder's Photo
Your Name
Please ensure that your name appears correctly and
advise your Branch for any correction if necessary.
Card Number
Your distinct 16 digit Card number.
Valid Thru
Last day of the month and year up to which your Card is valid.

5.9 CARD VISUAL BACK:

Magnetic Strip
The magnetic strip, which contains encoded information.
Signature Panel
The signature panel on which you must sign as soon as you get your Card to
safeguard against misuse.
Emergency Helpline number : 1800-103-0123

5.10 CARING FOR YOUR UCO VISA DEBIT CARDS

The black magnetic strip on the back of your UCO VISA Debit Card contains
important information about your card and needs special handling. Do not keep
your card in an area where there is continuous magnetic field such as on top of
your TV set or near any electrical appliance.
Avoid scratching the magnetic strip.
Do not place two Cards with the magnetic strips together.
Do not bend the Card.
Keep your card away from heat and direct sunlight

Charge for closure of Account within 12 months

Rs. 250/UCO Sunshine Recurring Deposit Scheme with add-on benefits like anywhere
banking, standing instructions etc., is designed to give additional facilities to
those customers who desire to make Minimum Monthly Average Balance
Rs. 25000/- (at all centres).
Eligibility
Eligibility- Individuals (Singly or Jointly) i.e. No Govt. Accounts.
Cheque Book
2 booklet free (40 cheque leaves) per half year, thereafter, Rs. 3/- per leaf.
Immediate credit of outstation cheques
Upto Rs. 25000/- per occasion.
PO/DD/TT/MT
Upto Rs. 10000/- free per day.
NEFT/RTGS
FREE.
VISA Debit Card
FREE issuance with free add on card.
E-banking facility/Mobile Banking facility
YES
Standing Instructions
Free transfer in the same branch
Stop Payment Charges
FREE

Auto Sweep Facility

Above minimum balance Rs. 25000/-, in tranches of Rs. 5000/- Sweep in & Sweep
out (maximum period 179 days) and with no pre mature penalty clause.
Charges for non-maintenance of minimum monthly average balance
Rs. 250/- p.m.
Who can open
A person in his/her own name OR
Two or more person, in their joint names.
By a natural guardian, i.e father or mother on behalf of the minor, by guardian
appointed by court.
Age of the Accountholder
Minors above 5 years represented by their Parents/Guardians.
Resident Indians above 18 years of age and not exceeding 65 years as on date
of opening of the accounts.
Pattern of Deposit Minimum monthly installment Rs. 500/- AND in multiples thereof.
Maximum monthly installment amount of Rs. 10 lac.
Period of Deposit
Minimum 12 monthly installments, and thereon in the blocks 24 months, 36
months, 48 months and upto 60 months.
Rate of Interest
As applicable and linked to normal Term Deposit Scheme.
Nomination
The facility of nomination is available for USRDS Accounts.
Privileges for Senior Citizens /Staff /Ex-staff
Additional rate of interest (ROI) over and above applicable ROI relevant to
Banks Term Deposit.
Loans
Loans may be granted subject to a maximum of 90% of the USRDS amount.
The minimum amount of loan, shall not be less than Rs. 2500/- and at least 6
monthly installments should have been paid.
Terms & Conditions

 All other terms & conditions applicable for existing Recurring Deposit
Scheme of the Bank are also applicable to USRDS.

CHAPTER NO: 6
FINANCE SERVICES TO EXPORTS
6.1 UCO GOLD CARD FOR EXPORTERS
UCO launches Gold card for creditworthy exporters - Simplified access to export
credit on very good terms:
Better terms of credit including rates of interest than those extended to other
exporters by the Bank.
Processing of applications for credit faster than for other exporters. Simpler norms,
subject to specific requirements in each case, if any. 'In-principle' limits for a
period of 3 years with a provision for automatic renewal, subject to fulfillment of
the terms and conditions of sanction. Preference for grant of packing credit in

foreign currency (PCFC), subject to availability of foreign currency funds. Lower

charges schedule and fee-structure than those provided to other exporters.

6.1.1 TYPES OF FACILITIES FOR EXPORTERS

A) Rupee Export Credit (pre-shipment and post-shipment):
UCO provides both pre and post shipment credit to the Indian exporters through
Rupee Denominated Loans as well as foreign currency loans in India. Credit
facilities are sanctioned to exporters who satisfy credit exposure norms of UCO.
Exporters having firm export orders or confirmed L/C from a bank are eligible to
avail the export credit facilities.
Rupee Export Credit is available generally for a period of 180 days from the date
of first disbursement. In deserving cases extension may be permitted within the
guidelines of RBI. The corporates may also book forward contracts with UCO in
respect of future export credit drawls, if required, as per the guidelines/directives
provided by RBI.
B) Pre-shipment Credit in Foreign Currency (PCFC):
UCO offers PCFC in the foreign currency to the exporters enabling them to fund
their procurement, manufacturing/processing and packing requirements. These
loans are available at very competitive international interest rates covering the cost
of both domestic as well as import content of the exports.
The corporates/exporters with a good track record can avail a running account
facility with UCO for PCFC. PCFC is generally available for a period of 180 days
from date of first disbursement. In deserving cases extension may be permitted
within the guidelines of RBI.

6.1.2 FEATURES:
(The forward covers can be booked in respect of future PCFC drawls.)
In the PCFC drawls permitted in a foreign currency other than the currency of
export, exporter bears the risk in currency fluctuations. The foreign currency
drawls are restricted to major currencies at present. In case, the export order is in a
non-designated currency, PCFC is given in US$. For orders in Euro, Pound
Sterling and JPY, PCFC can be availed in the respective currencies or US$ at the
choice of exporter.
Multi-currency drawls against the same order, are not permitted at present due to
operational inconvenience.
6.1.3 REPAYMENT:

PCFC is to be repaid with the proceeds of the export bill submitted after shipment.
In case of cancellation of export order, the PCFC can be closed by selling
equivalent amount of foreign exchange at TT selling rate prevalent on the date of
liquidation.
The PCFC in foreign currency are granted at our various branches through our
Integrated Treasury Branch in Mumbai.
C) Negotiation of Bills under L/C
UCO's Authorised Forex Branches are active in negotiation/discounting of
sight/usance international export bills under L/Cs opened by foreign banks as well
as branches of Indian banks abroad. UCO offers the most competitive rates. These
transactions are undertaken by our branches within the Bank/Country Exposure
ceilings prescribed by UCO.
D) Export Bill Rediscounting:
UCO provides financing of export by way of discounting of export bills, as a post
shipment finance to the exporters at competitive international rate of interest. This
facility is available in four currencies i.e. US$, Pound Sterling, Euro and JPY.
The export bills (both Sight and Usance) drawn in compliance of FEMA can be
purchased/ discounted.
Exporters can avail this facility from UCO to cover the bills drawn under L/C as
well as other export bills.
E) Bank Guarantees:
UCO, on behalf of exporter constituents, issues guarantees in favour of
beneficiaries abroad. The guarantees may be Performance and Financial. For
Indian exporters, guarantees are issued in compliance to RBI guidelines.

6.2 FINANACES SERVICES TO IMPORTERS

A) collection of import bills:
UCO has correspondent relationship with reputed International Banks
throughout the world and can thus provide valuable services to importers who may
be importing from any part of the Globe. The import bills are collected by our
Authorised Forex Branches at very competitive rates. The import bills drawn on
customers of other branches are also collected through these branches.
B) Letter of Credit:
On account of UCO's presence in international market for decades,
UCO has established itself as a well known international bank. L/Cs of UCO are

well accepted in the International market. For any special requirement UCO can
get the L/C confirmed by the top international banks.
Thus UCO's L/C facility for the purchase of goods/services etc.Fulfills the
requirements of all importers to arrange a reliable supply.UCO offers this facility
to importers in India within the ambit of FEMA and Exim policy of Govt. Of India.
UCO uses state of the art SWIFT network to transmit L/Cs and with a worldwide
network of correspondents and our overseas branches facilitates prompt & efficient
services to the importers.

C) Financing of Import
Usance L/C facility
UCO's Usance L/C facility provides the importer an opportunity to avail credit
from their supplier/supplier's bank.
Deferred Payment Guarantee/Standby LC
UCO's Deferred Payment Guarantee/Standby LC facility also provides the
importer an opportunity to avail credit from their supplier/supplier's bank.
Rupee finance
UCO also offers to Indian importers Rupee finance for payment of goods and
services imported from abroad under its various Rupee credit facilities, on
satisfying credit exposure norms of the Bank.
Foreign Currency Loans
Short term External Commercial Borrowings or Trade Credits for less than three
years as permitted by RBI for imports into India is allowed by our overseas
branches to Indian importers at very competitive rates. These are generally backed
by L/Cs opened by importer's bank. Indian importers can also avail this facility
from our overseas branches as roll-over credit on their bank agreeing to extend the
L/C in favour of our overseas branches.
D) Bank Guarantees:
UCO, on behalf of importer constituents or other customers, issues guarantees in
favour of beneficiaries abroad. The guarantees may be both Performance and
Financial.

EXTERNAL COMMERCIAL BORROWING (ECB)

The foreign currency loans to the Indian corporate are granted by UCO's overseas
branches. The borrowings raised by the Indian corporate from specified banking
sources outside India are termed "External Commercial Borrowings" (ECBS).
These ECBS can be raised within the Policy guidelines of Govt. Of India/Reserve
Bank of India, as applicable from time to time. ECB includes the following: Commercial Loans/Syndicated Loans
Floating/Fixed rate notes and bonds
Lines of Credit from foreign banks and financial institutions
Import loans, loans from the export credit agencies of other countries.
UCO is very active in granting and arranging various forms of ECB facilities for
the Indian Corporate. UCO can offer following services to the Indian corporates in
respect of cross border financing : Arranging/underwriting International Syndicated Loans for the Indian
Corporates.
Participating in the International Loan Syndications.
Granting loans backed by Export Credit Agencies.
Providing import finance for Indian Corporates.
Issue of Guarantees such as Bids, Bonds, Performance, Advance Payment
etc. For the overseas projects bagged by the Indian Corporates.

6.5 BANCASSURANCE
Bancassurance in simple terms means marketing of insurance products under the
same roof of a Bank branch. It thus facilitates a customer to carry out all his
financial and investment needs with just a visit to his bank branch.
UCO Bank, apart from its Core Banking activities, has entered into the
Bancassurance Business with the object of offering a variety of services and
products to its customers.
Participation of the Bank's customers shall be purely on a voluntary basis.
It is however explicitly made clear that UCO Bank as Corporate Agent does not
underwrite the insurance risk or act as an insurer as per IRDA (Licensing of
Corporate Agents) Regulations 2002. In brief contract of Insurance is between the
Insurer and Insured and not between the Bank and the Insured.

Uco Bank as Corporate Agent

In Bancassurance - Life the Bank is the Corporate Agent of Life Insurance
Corporation of India, the only Public Sector Life Insurance Company, since August
2003.
In Bancassurance - Non-Life the Bank initially was the Corporate Agent of
National Insurance Company Ltd, from September 2003 to end of April 2009.
Since 30th September 2009, the Bank has entered into a tie with Reliance General
Insurance Company Ltd. For the General Insurance Business.
UCO Bank has in place a Corporate Insurance Executive (CIE) at its Head Office
in Kolkata and Specified Persons at various centres for carrying out its
bancassurance business as per the IRDA guidelines.

General Information
Branches of UCO Bank shall obtain the requisite documents at the time of filing
the proposal form with the insurer; and other documents subsequently sought for
by the insurer for the completion of the proposal and issuance of the cover
note/policy.
Branches of UCO Bank shall inform the customers/applicants of the policy, the
prospect about the acceptance or rejection of the proposal by the insurer
Branches of UCO Bank shall advise every individual policy holder to effect
nomination / assignment and or change of address or exercise of options, as the
case may be, and offer necessary assistance in this regard wherever sought for.
Branches of UCO Bank shall offer necessary assistance/advisory services to all
the existing and future policy holder/ claimants and/or beneficiary in complying
with the various requirements for settlement of claim by the insurer and /or
renewal of their policies before the expiry date.
All UCO Medi+Care policies hitherto issued to our customers will be renewed
by Reliance General Insurance Company Ltd on the same terms and
conditions
As insurance is a matter of solicitation, UCO Bank a matter of good banking
practice shall ensure that no customer is forced to buy insurance products of its
channel partners.
REPAYMENT
The maximum period of repayment is 25 years inclusive of moratorium. However,
the monthly interest charged during the moratorium period will have to be paid.
The entire loan will have to be adjusted before retirement or 65 years of age,
whichever is earlier. Repayment may be made by deduction from monthly salary or
by means of post dated cheques. Flexibility in repayment is permissible through

stepped up emis and in case of farmer borrower, repayment is linked to crop

cycles. Both in case of Salaried and non salaried person, repayment period may be
enhanced to certain period over and above the prescribed period depending upon
repaying capacity of the co-applicant.
Prepayment Charge :
2% of the prepaid amount, if the loan is prepaid within 3 years. No prepayment
charges thereafter. However, no pre-payment charges are to levied if loan is prepaid from own source.
Tax Benefits :
Tax relief on principal and interest components of this loan would be available as
per provisions prevailing under Income Tax Act.
Insurance :
Insurance cover on property under UCO Griha Raksha Yojna Scheme of NICL and
personal accident benefit to the borrower is available on death only to cover the
outstanding balance under UCO Griha Lakshmi Yojana Scheme (UCOGLYS).
Group insurance cover to home loan borrowers is available against any type of
death from Rs.50000/- to Rs.100.00 lac under UCOGLYS.
UCO Home
UCO Education
Loan
UCO Mortgage

UCO Car
UCO Cash

UCO Trader
UCO Rent

UCO Securities UCO Real Estate

UCO Pensioner

UCO Two
UCO Premier Educational Loan Scheme
Wheeler
UCO Swabhiman Interest Subsidy UCO Education Loan Scheme for
Reverse Mortgage Scheme for
Vocational Education and Training
Loan Scheme for Housing the
Senior Citizen
Urban Poor
(ISHUP)
UCO Gold Loan

Kisan Credit
Card (KCC)

UCO KISAN BHOOMI VRIDHI

(UKBV )

UCO KISAN
TATKAL
SCHEME

UCO ESTATE UCO KISAN ALL PURPOSE TERM

PURCHASE
LOAN SCHEME
LOAN
SCHEME
Scheme for
UCO Mahila
UCO General Credit Card(UGCC)
financing farmers Utthan(UMU)
for Marketing
Agriculture
Produce i.e.
Against Warehouse
/ Cold Storage
Receipt

DATA ANALYSIS

UCO BANK
QUESTIONARIES
Dear respondent,
We are student of SMT. Sushiladevi Deshmukh college of arts, commerce
and sacience. I am the student of banking and insurance. We have undertake
project for which we intened to pass questionaries aimed at comparing the
customer satisfaction in India sector.
Name of the customer:----------------------------------------------------------------------------------------------Mob. No.:-

--------------------------------

Please give answer the following question or tick the option

PERSONAL DETAIL
Name of the customer :
____________________________________
Martial status:
Married
Unmarried
Single
Gender:
Male
Female
Occupation:
Salaried
Self Employed/Business
Not Employed
Retired
Other
5)Annual income:
Upto Rs. 1 Lakhs
Lakhs
Rs. 2.5 Lakhs To Rs. 5 Lakhs
Lakhs
QUESTIONAIRRE

Rs. 1 Lakths To Rs. 2.5

Above Rs. 5

 Are you satisfied with your bank?

YES
NO
What are the services that you avail from your bank?

Do you avail telephone banking service?

YES
NO
What innovation service do you get in this bank?
Mobile banking
Internet banking
If you hav e account with other bank?
YES
NO
Do you utilize this facility innovation banking?
YES
NO
How does it benefits you?
Good
V. Good
Satisfied
Unsatisfied
Do you as a regular deposit holder do you get any preference or
spec ial consideration for loan facility?
YES
NO
Are you satisfied the interest rate of bank?
YES
NO
Do you have aware about the internet banking?
YES
NO
Are you a joint account holder? If you are joint account holder
it benefits you are No?
YES
NO
Is their any restriction as your bank regarding cash withdrawal?
YES
NO

 Have you used any other facilities from your bank?

Paying mobile bill
electricity bill
Telephone bill
others
Which type of loan you have?
Home
vehicle
education
gold
others
Your ATM are is used in?
Issued Bank
All Other Bank

DATA ANALYSIS
Are you satisfied with your bank?

YES

NO. OF RESPONDENT
YES
NO

NO

TOTAL
95%
5%

In case of satisfied customer is 95% and unsatisfied customer is

5%. Therefore bank service is good.

 What are the services that you avail from your bank?

NO. OF RESPONDENT
ATM
All services
Internet banking
Credit card

TOTAL
42%
26%
21%
11%

In case of ATM service is 42% , all services is 26%, internet banking is 21%,credit
card is 11% .

Do you use telephone banking service?

YES
NO

NO OF RESPONDENT

TOTAL

YES

53%

NO

47%

53% are use telephone banking service.

What innovation service do you get in this bank?

Mobile banking
Internet banking

NO OF RESPONDENT
Mobile banking
Internet banking

TOTAL
8
11

11% are customers are use internet banking service.

If you have account with other bank?

YES
NO

NO. OF RESPONDENT
YES

TOTAL
11

NO

11% customers are having a/c in another bank.

Do you utilize this facility innovation banking?

YES
NO

NO. OF RESPONDENT

TOTAL

YES

12

NO

7) How does it benefits you?

Good
V. Good
Satisfied
Unsatisfied
NO OF RESPONDENT

TOTAL

GOOD

V.GOOD

SATISFIED

12

UNSATISFIED

63% of customers are satisfied with bank.

 Do you as a regular deposit holder do you get any preference

or spec ial consideration for loan facility?
YES
NO

NO OF RESPONDENT

TOTAL

YES

NO

11

58% are no satisfied to any loan facility if there is regular deposit holder

Are you satisfied the interest rate of bank?

YES
NO

NO OF RESPONDENT

TOTAL

YES

13

NO

68% of the customers are satisfied with the interest rate of

bank.

Do you have aware about the intrenet banking?

YES
NO

NO OF RESPONDENT
YES

TOTAL
10

NO

53% customer aware of internet banking

Are you a joint account holder? If you are joint account holder it
benefits you are No?
YES
NO

NO OF RESPONDENT

TOTAL

YES

11

NO

61% customers satisfied the joint account holder and its benefits to
them.

Is their any restriction as your bank regarding cash

withdrawal?
YES
NO

NO OF RESPONDENT

TOTAL

YES

NO

10

 Have you used any other facilities from your bank?

Paying mobile bill
electricity bill
Telephone bill
others

NO OF RESPONDENT

TOTAL

MOBILE BILL

ELECTRICITY BILL

TELEPHONE BILL

OTHERS

14)Which type of loan you have?

Home
vehicle
gold
others

education

NO OF RESPONDENT

TOTAL

Home

vehicle

education

gold

others

Most of the customer have education loan therefore Interest of

education loan is affordable.

15)Your ATM are is used in bank

Issued Bank
All Other Bank

NO OF RESPONDENT
ISSUED BANK
ALL OTHERS BANK

TOTAL
2
17

89% customer wanted to ATM card to all others banks and 11% customer wanted
to ATM card t issued bank.

CONCLUSION:
Founded in Kolkata in 1943, UCO Bank is one of the oldest Indian
banks. It was the eminent Indian industrialist Ghanshyam Das Birla who during
the Quit India Movement of 1942, thought of establishing a commercial bank with
Indian capital and management. United Commercial Bank was the outcome of that
idea. It along with 13 others, was nationalized on July 19, 1969. In the year 1985,
its name was changed to UCO Bank.

UCO bank has started a dedicated help desk at zonal office Jalandhar
for attending the calls from customers of Jammu & Kashmir state.

UCO bank is associated with the Prime Ministers National Relief Fund
(PMNRF) for Jammu & Kashmir flood affected as a collection bank.

BIBLIOGRAPHY
http://www.scribd.com
WWW.GOOGLE.CO.IN
www.ucobank.com
www.SBIbank.com
www.scribd.com

Newspapers:
Economic times.
Times of India.
Magazines:
Business Today.
Economic Times.