9/9/2015

InstallBaseManagementIntroduction|SCN

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createdbysridharnekkaragantionAug12,20134:22PM,lastmodifiedbysridharnekkaragantionAug13,20132:57PM

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INSTALLBASEMANAGEMENT(Introduction)

Installedbasemanagementenablestherepresentationofobjectsinstalledatyourcustomerssite(suchasdevices,
machines,software,andsoon)forwhichaserviceisoffered.Itcanalsobeusedtomanageobjectsusedinternally.
Aninstalledbasecanbedescribedasamultilevelstructureofinstalledbasecomponentsformanagingobjectsthat
areinstalled(oraregoingtobeinstalled)onsite,suchasequipments,devices,machines,orsoftware.Aninstalled
basecanbethereferencebasisforservices.
Aninstalledbasedescribesthehierarchicalstructureoftheseobjectsandtheirindividualparts(components).
installedbasemanagementisaboutmanagingthecompletelifecycleofthecustomerassetsfromthetimeitisinstalled
andbecomesproductive,throughtheperioditisinuseuntiltheperiodtilleventuallyitisdismantled.

STRUCTUREOFINSTALLBASE(IB):

structureofinstalledbase

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InSAPCRM,aninstalledbasecouldbecomposedof:
1)Products
Theproductcontainsgeneralinformationaboutthegoodsorservicesitdescribes,suchasdevices,
machines,orsoftware.
2)Objects
Auniqueinstanceofaproductthatexistsonlyonce,forexample,avehicle,aPC,oraserialized
sparepart.Itisgenerallyidentifiedbyanumber,fixedrelationship,ordescription,suchasID
number,location,andbuildingwithaddress.
3)Text
Textcomponentscanalsobeusedtostructureaninstalledbasebyroomnumbersinthecustomer's
building,forinstance.
4)Installedbasecomponents
Aninstalledbasecouldbeacomponentofanotherinstalledbase.
Thefollowingexampledemonstrateshowtoorganizethestructureoftheinstalledbasewith
differentcomponents.

1. 3.Informationintegrationintheinstalledbase

TheinstalledbasecanstorevarioustypesofInformationlike:
Counterandreading
Youcanassigncounterstoanobjectoraninstalledbasecomponent.Youcanviewandassign

counterinformationandrecordmeasurementreadingsforinstalledbase,installedbase
components,andobjects.Themaintenanceorderwillbetriggeredwhenspecifiedcounterreading
isreached.CRMbillingfromservicedocumentscanbeperformedonthebasisofcounterreadings
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(forexample,consumption).
Qualificationrequirement
Youcandefinequalificationrequirementsforserviceemployeesforaninstalledbaseoran
installedbasecomponentandthenassignthequalifiedemployeesforthefieldserviceforexample.
Servicelevels
YoucanassignthecorrectserviceprofileandresponseprofiletoInstalledBaseandComponents

forServiceLevelAgreement(SLA)determinationduringtheserviceprocess.
PartnerInformation
Youassignbusinesspartnerssuchassoldtoparty,serviceemployeegroup,responsibleemployee,
andsoon,toeachinstalledbaseoreachinstalledbasecomponent.Theinstalledbasecanbe
identifiedanddisplayedusingthepartnerinformationintheserviceprocess.
AddressInformation
Youcanassignanaddresstoeachinstalledbaseorinstalledbasecomponent.Anaddresscanbe,

forexample,thedeliveryaddress,location,orcustomeraddress.
Equipmentandfunctionallocation
FunctionallocationandequipmentthathasbeenalreadymaintainedinERPcannowbe
downloadedtoSAPCRMsystemandgraphicallyrepresentedintheinstallbasetreestructure.
NOTE:InSAPCRM,installedbasemanagementisalsosupportedthroughmultiplechannelslike
Interactioncenter(callcenter)andmobilechannel(e.g.laptop)

ContinueReadingofhowtoconfiguretheInstallBaseManagement@
http://scn.sap.com/docs/DOC45176.,.,.

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