Improving Your Operational Efficiency

- By Finding The Right Solution For The Customer Demand

Created by: Henrik Olsen Head of Business Architecture & Development

Agenda for the next 15 minutes

What do DSV actually do?

Improving Your Operational Efficiency

The Right Solution For The Customer Demand

2 | Business Change Management Road

What do DSV actually do

Healthcare

Transport

Retail

3 | Business Change Management Road

What is DSV for a size?

20.000 employees world wide.

17.000 units of equipment on the road every day

in Europe.

7.000 trailers is owned by DSV. Rest is charted

on the spot market, shorter or longer contracts.

4 | Business Change Management Road

What is DSV for a size?

5 | Business Change Management Road

Improving Your Operational

Efficiency

6 | Business Change Management Road

How many in this room works in

the Logistic industry?

7 | Business Change Management Road

Do your have manual processes

entering/getting data

8 | Business Change Management Road

Current and future market situation for a 3PL

More and more of our customers are demanding a custom solution to
adapt to their needs but with different methods.

creates solutions designed for each

client and situation

web sites or B2B portals that offer no

integration points

integration via technology such as EDI

or APIs is not available

need for a time to market approach

to complement traditionel EDI setup

The fact is that typically customer integrations projects will be

rejected due to the business case and lead to manual work
9 | Business Change Management Road

We do see more and more to portals, mails and PDF as

preferred booking method

10 | Business Change Management Road

This is The Big issue

= Gross Profit

This means that efficiency and

automation is needed!

11 | Business Change Management Road

Conclusion is to meet Customer demands and at the

same time be efficient!

12 | Business Change Management Road

The Right Solution For The

Customer Demand

13 | Business Change Management Road

How we are using Kapow to kill manual and time

consuming processes

Focus on creation a team of local

experts and train them

Create a Core Kapow Forum to share

the knowledge controlled by IT

Use PoCs and real life examples as

The Selling Point in the organisation

Ensure ownership within the business

They understand the need

14 | Business Change Management Road

Video
15 | Business Change Management Road

Approach in the Search for Efficiency

- Solving the puzzle

FTEs

Quality

Quality

Papers

16 | Business Change Management Road

Cost

IT/DEV

EDI

Change

Value

Users

Approach in the Search for Efficiency

- Solving the puzzle

FTEs

Quality

Papers

Cost

EDI
Value

Current Conclusions

IT/DEV

Change

Users

17 | Business Change Management Road

Stakeholder Management
End User Involvement
Core Kapow Forum
Focus on Quality
Do allow local development
Governance in place

Questions & Contact Details

Contact Details
Name:
Henrik Olsen
henrik.olsen@dsv.com

Position:
Head of Business Architecture & Development
DSV Road Holding A/S
18 | Business Change Management Road