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1. BUILDING
RELATIONSHIPS
2. EXPLORATION
3. DECIDE
4. EXECUTION
5. TERMINATION OF
SESSION
BUILDING
RELATIONSHIPS
created a favorable
interaction
determine the ultimate
goal build trust
structuring the
relationship
DECISION MAKING
agreed upon objectives
results approach &
strategy
variables (client,
counselor, environment)
IMPLEMENTATION
implement appropriate
approaches
influence the
effectiveness of effective
counseling (the nearest
source of assistance, the
provision of pamphlet)
EXPLORATION
examine the scope of the
problem
analyze the level of
functionality of the client
understand the patterns of
history understand the
strength & power source
TERMINATION OF THE
SESSION
3 things must be
accomplished
Values and formulas
session progress
other issues of necessary
content to be submitted
think of ways to keep the
client's growth at the end of
the session
provide a means to
continue growth and client
changes
SKILLS ENTERTAIMENT
Communicating, Listening, Understanding & Paraphrase
Received client presence with sincerity
Listen carefully communications
Understand and evaluate
Respond promptly
Effective communication: verbal and non-verbal
LISTENING SKILL
What to do to listen:
Determine eye contact
Regulatory body gestures
Keep your manner of speaking
Follow the Discussion
LISTENING SKILLS
Barrier Hearing
Active listen his own mind
Ego self: self wants to be heard
Caught in a habit: Feeling like already
knew the story and make own conclusions
Listen to your own needs (selective
listening)
Easy to talk interrupted
Less interested
PARAPHRASING SKILLS
Skills express returned problems or message client brief and to the point
If needed:
When a client has a chapter tells the story.
When the client has begun to repeat the story.
Client was silence discursive narrative client.
When the PRS feel confused about the fact that clients served.
When the PRS want to focus on the fact that deemed important in helping
The difference of Sympathy and Empathy
EMPATHY
Understanding the Client With View From
Optician Clients. Can empathy Helping
Clients Getting Personal Strength.
SYMPATHY
Process Showing Compassion and Help.
Feeling sympathy Can Cause low selfesteem And Helps Conduct Dependent
Others
Do reflection:
Reflection of FEELING
* Inquire / Explanation
* Self exposure
* confrontation
* Formulate
Guide To Inquire
Questions should be related to client
problems.
Questions should be to get explanation
or assurance important to helping clients
not to fulfill needs to know the PRS
Queries do not wrath
Questions can be done if the client
having difficulty to start conversation or
story.
SKILLS TO ASK
There are two forms of inquiry:
1. Question Open
2. Closed Questions
Open Question:
To get a simple fact and certainty
Closed Questions: For more information
More from the client. Clients are free to
give facts deemed necessary and
convenient to recounted.
Confrontation Skills
It is important to help clients cope conflicts
or situations that give rise to two meanings
In a non-confrontational counseling for
challenging client or to force the client
admit error. It is also not intended blasted
client on error
Self exposure
Disclosure must be related to problem
Exposure only to give confidence to the
client. Terminate when the client has
begun storytelling.
Can be done if the client faces difficult to
describe the conflict itself
FORMULATING SKILLS
Small Summary:
Conclusions of fact based on the stories
presented by the client when the client felt
gave a fact
General Summary: Summary of
conclusions, which were agreed by the
client.
User:
Summary should include three basic
things: 1. Whatever the problem facts 2.
Whatever affects mood 3. Whatever
desires / goals of the client.