Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
AND KNOWLEDGE
TRANSFER
KEYS TO SUCCESSFUL
IMPLEMENTATION AND
MANAGEMENT
www.pda.org/bookstore
02Contents:Layout 1
22/3/14
20:09
Page iii
(Black plate)
CONTENTS
5
11
13
18
20
23
Siegfried Schmitt
Introduction
From Data to Knowledge
Transferring or Sharing Data and Knowledge
Knowledge Sharing Standard Operating Procedure (SOP)
Final Conclusions
References
About the Author
23
25
26
31
32
33
33
iii
www.pda.org/bookstore
02Contents:Layout 1
iv
3
22/3/14
20:09
Page iv
(Black plate)
35
35
36
42
42
42
44
45
46
47
50
50
52
52
54
55
57
59
59
62
63
71
73
76
77
80
80
82
82
85
87
89
90
93
94
www.pda.org/bookstore
02Contents:Layout 1
22/3/14
20:09
Page v
(Black plate)
Contents
5
97
97
98
98
100
103
108
110
111
113
114
114
116
117
118
119
120
121
122
123
124
125
129
129
131
131
134
135
136
136
138
138
141
141
143
www.pda.org/bookstore
02Contents:Layout 1
vi
22/3/14
20:09
Page vi
(Black plate)
144
145
147
151
152
152
153
153
154
157
160
161
161
168
172
177
182
183
187
190
191
192
194
200
203
206
206
211
213
215
218
www.pda.org/bookstore
02Contents:Layout 1
22/3/14
20:09
Page vii
(Black plate)
Contents
7
vii
219
219
221
221
223
226
226
229
230
231
232
233
235
236
240
249
260
263
266
268
268
269
274
278
284
286
288
www.pda.org/bookstore
02Contents:Layout 1
viii
8
22/3/14
20:09
Page viii
(Black plate)
289
289
291
292
295
296
297
299
302
303
303
304
306
306
309
313
314
315
320
322
328
330
331
333
333
334
334
335
345
346
348
349
349
351
www.pda.org/bookstore
02Contents:Layout 1
22/3/14
20:09
Page ix
(Black plate)
Contents
ix
352
355
356
358
359
359
360
360
361
361
362
365
365
365
366
367
371
375
377
377
378
378
379
381
381
385
390
392
395
www.pda.org/bookstore
02Contents:Layout 1
22/3/14
20:09
Page x
(Black plate)
395
396
399
402
406
406
408
409
411
412
415
415
416
417
418
418
419
420
421
422
423
423
424
425
425
425
426
426
427
Glossary
429
Index
459
www.pda.org/bookstore