3.5) The Company has been making most of its sales to a few large customers.

The
company president wishes to broaden its customer base. To do so may require cha
nges in the company culture, the product line strategy, marketing and sales prog
rams, and the service organization. How should the president go about making the
required changes?

Since broaden the company customer base may require changes in the company cultu
re, the product line strategy, marketing and sales programs, and the service org
anization, the president should form a cross functional team that includes diffe
rent experts from the different departments (marketing, service, designâ ¦ ). Then
the team should make a market research define the customer's needs and volumes,
and according to it the team could identify the required changesâ ¦
by forming a cross functional team the president will benefit very well because
the required changes are going to be done in short time.

(3.7) As the company's sales are coming down unexpectedly, the president asks
you to chair a task force with the objective of developing solutions to correct
the situation. Who do you want to be on this task force? How should the task for
ce resolve this problem?

I want to form a cross functional team for this task force because the different
majors of the team member will help in studying the situation very well and und
erstand it better to correct it probably and effectively .
The task force is going to resolve this problem by finding its roots and solve t
hem.

(3.9) Sally lee, the engineering manager, delegates tasks as a good manager sho
uld. However, Mark Hayes, the engineering director, has the bad habit of calling
up sally unexpectedly to get detailed reports on various ongoing activities in
Sally's department. Sally does not want to hold daily staff meetings in order to
satisfy Marks' information needs because Sally is quite certain that asking her
professional staff to stand by and make daily reports will definitely be counte
rproductive, as all of them are known to prefer independence. What should Sally
do?

In this case delegating the task is not going to be the right decision because:
1. as a good manager sally should not delegate a task that is given to her, by h
er boss because sooner or later that is going to put her in a bad situation with
her boss, and that is going to threaten her position since she is the only pers
on who is accountable.
2. If she delegates it to one of the professional stuff, she is going to make a
disturbance on accomplishing the department's activities. Furthermore, she is go
ing to add one more communication layer then the reports are not going to be acc
urate, because the more she adds layers the more "lost on translation" will occu
r.
So that she had to look for other solution, and forming a new reporting system c
ould be a good one. The idea of this new system is to list the ongoing activitie
s of the department on a computer program that is accessible by both the stuff,
where they can report when any one of the activities is done or delayed, and the
manger, where she can follow everything and then she is going to call them when
 necessary only. But before running the new system she should hold a meeting wit
h some of the stuff, supervisors, to list the ongoing activities and put deadlin
e for each also to clarify the way of accessing and reportingâ ¦
Finally, sally should be aware that the reports are going through her to the dir
ector. Moreover she has to make sure that the new system is working well.
â
Department Number of employees
A 3
B 7
C 4
D 6
E 9

(3.11) the organization chart of company x reveals that different numbers of emp
loyees report to its five departments, as shown in Table 3.A1. Why do the number
s differ?

Since this type of reporting appears in the Matrix Organizations where the emplo
yee should report to the project manager and the department, functional, manager
; maybe the number of the employees who were assigned to work on the companies p
rojects are not the same in each department.
From the organization chart of company x the department E has the largest number
of employees who work in several projects, beside their work in the department,
and report for the department while the department A has the least number.