Technical Writing Sample: Software Admin Guide

iTeleFusion
Administrator's Guide
Version 1.0
iTeleFusion
Administrator's Guide
Version 1.0
©1999-2001 NISSI Media, Inc. (“NISSI”) All rights reserved.
Printed in the United States of America. Reproduction or transmission of this work in any
form or by any means whatsoever, electronic or mechanical, without the express written
permission of NISSI is strictly forbidden.
Trademarks used in this text:
NISSI Media and iTeleFusion are trademarks of NISSI; Microsoft and MS-DOS are
registered trademarks and Excel, PowerPoint, Word, Windows, Windows NT and
Windows 2000 are trademarks of Microsoft Corporation. Certain marks may be
registered in various jurisdictions.
Other trademarks and trade names may be used in this document to refer to either the
entities claiming the marks and names or to their respective products for identification
purposes.
June 2001
ITeleFusion Administrator’s Manual Product Support

Version 2.0 i
Master Administration
Product Support ITeleFusion Administrator’s Manual

ii Version 2.0
Contents
Preface...................................................................................... 1
Product Support ..................................................................................... 1
Audience ................................................................................................ 2
How to Use This Guide ......................................................................... 2
Typographical Conventions ................................................................... 2
Related Documentation.......................................................................... 3
Chapter 1 - Master Administration ......................................... 5

Introduction............................................................................................ 5
Log in ............................................................................... 5
Company/Group Info Management ....................................................... 6
Edit ................................................................................... 7
Delete ............................................................................... 8
Register New Service ....................................................... 9
Feature Control .................................................................................... 10
Security ................................................................................................ 12
Change Password ................................................................................. 14
Chapter 2 - Corporate Administration.................................. 17

Log in................................................................................................... 17
Chapter 3 - User Information Management.......................... 19

Add New Users.................................................................................... 19
Edit User Information .......................................................................... 22
Delete Users......................................................................................... 23
Chapter 4 - Directory Management ...................................... 25

Add a User to a Directory .................................................................... 25
Rename a Directory ............................................................................. 26
Delete a User from a Directory ............................................................ 27
Move a User......................................................................................... 27
Chapter 5 - User Statistics .................................................... 29

Number of Current Users..................................................................... 29
Number of Users in Directory.............................................................. 30
Chapter 6 - Domain Information Management .................... 31

Domain Information ............................................................................ 31
Change ID and Password ..................................................................... 31
Index ....................................................................................... 33

Version 2.0 iii
Product Support ITeleFusion Administrator’s Manual

iv Version 2.0
Preface
ITeleFusion requires administrative functions in two ways:
• Master Administration
• Corporate Administration
This guide covers how both the Master and Corporate sites function
to manage iTeleFusion services and Administration IDs.
Product Support
Support services are available to support NISSI products. Contact
your regional NISSI office for more information regarding sales,
service, and support.
NISSI can be reached directly at:
Nissi Headquarters NISSI Media, Inc.
nd
21515 Hawthorne, Blvd., 2 Floor
Torrance, CA 90503
USA
Tel: (310) 792-2000
Fax: (310) 792-2244
info@nissi.net
Nissi Korea Champs-Elysees Center2nd Floor 889-

5, Daechi-Dong
Kangnam-Ku, Seoul KOREA 135-280
Tel: +82 (2) 556-3114
Fax: +82 (2) 556-3124
nissikorea@nissi.com
Nissi Singapore 7 Temasek Boulevard#22-03 Suntec

Tower One
Singapore 038-987
Tel: +65 338-0770
Fax: +65 338-1159
nissisingapore@nissi.com7
Technical Support support@nissi.com

Version 2.0 1
Audience
This manual is intended for company administrators that are
responsible for creating user IDs and passwords. This manual also
addresses the Master Administrative site, and its functionality.
For further information regarding the usage, configuration and
development of products and services, refer to the iTeleFusion User
Manual.
How to Use This Guide

This manual is divided into the following chapters. It is
recommended that you first read through the Introduction chapter to
familiarize yourself with the basic workings of iTeleFusion before
moving on. More advanced users may refer to the Table of Contents
to locate exact information.
Chapter Description
Preface Outlines the purpose, use, and typographical
conventions used in this manual.
Chapter 1 Master Administration — Describes how to create
Administartive IDs for use in the Corporate
Administration site.
Chapter 2 Corporate Administration — Covers how to log in to
the Administrative Sub Domain site
Chapter 3 User Information Management — Details how to add
new users and edit user information.
Chapter 4 Directory Management — Outlines how to add, move,
rename and delete sub domains.
Chapter 5 User Statistics — Covers the information provided
regarding number of registered users.
Chapter 6 Domain Information Management — Covers domain
information and changing of administrative
passwords.
Typographical Conventions
The following typographical conventions are used in this manual:
Convention Meaning
Bold All headings and notes
Arial All table text
Microsoft Windows
conventions for Menus
Windows based Menu items
applications Dialog boxes
Icons
Buttons
Audience ITeleFusion Administrator’s Manual

2 Version 2.0
Related Documentation
The following publication can be used in conjunction with this
guide:
iTeleFusion User Manual
ITeleFusion Administrator’s Manual Related Documentation

Version 2.0 3
Chapter 1 - Master Administration
Introduction
The Master Administration site is used to create corporate
administrative IDs. The corporate administrator manages user IDs
for iTeleFusion, as well as password administration.
Log in
A Master ID and password are required for Master Administrative
access. To log in to iTeleFusion Master Administration, enter your
Master ID and password in the log in screen:
Click the Log In button. The Group/Company Information screen

appears:
Three links make up the Master Administrative site:

• Group/Company Information
• Feature Control
• Security
ITeleFusion Administrator’s Manual Introduction

Version 2.0 5
Company/Group Info Management

After you have logged in, the first screen that appears is
Company/Group Info Management. This screen shows displays the
names of registered companies, as well as the iTeleFusion services
being used:
The following table describes the fields within the Company/Group

Info Management screen.
Field Description
Company ID used to log in
Name of company used to log in
Date company registered for iTeleFusion

Services
Email address for notifying company of any
service realted issues
Phone number for notifying company of any
service realted issues
Link for accessing the Edit Sub Domain
screen
Deletes company account
Indicates if service is activated; service is

activated or deactivated via the Edit link
Company/Group Info Management ITeleFusion Administrator’s Manual

6 Version 2.0
Edit
The Edit link opens the Edit Sub Domain screen. Changes to any
iTeleFusion service are made using this screen. The Edit link is
located in the upper right portion of the screen:
The Edit Sub Domain screen:
The following table describes the fields and buttons within the Edit
Sub Domain screen.
Field/Button Description
Name of the registered company using
iTeleFusion services
Homepage of the registered company using
Email address for notifying company using
Phone number for notifying company using
Drop down menu that controls service; yes
activates sercive, no disables service

ITeleFusion Administrator’s Manual Company/Group Info Management

Version 2.0 7

Saves any changes made within the Sub
Domain screen
Cancels any changes made within the Sub
Domain screen
Save Changes
If you save any changes, the following appears:
Delete
To eliminate an account, click the Delete link. It is located in the far
right portion of the Company/Group Information Management
screen:
A confirmation prompt appears when the Delete link is selected:
To delete the account, press OK. To abort the deletion, select

Cancel.
Company/Group Info Management ITeleFusion Administrator’s Manual

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Register New Service

For a company to use iTeleFusion services, it must first be added
into the administration site.
A company is added using the Register New Service button:
To add a new company, perform the following:

1. Click the Register New Service button. The Register New Sub
Domain screen appears:
The following table describes the fields and buttons within the
Register New Sub Domain screen.
Name of a sub group within a company
Name of the company being added for new

URL of company website


ITeleFusion Administrator’s Manual Company/Group Info Management

Version 2.0 9
2. Fill in the fields of the Register New Domain screen as follows:

Company/Group: Enter the name of a group. This can
be considered a sub group within the
company.
Company Name: Enter the name of the company.
Homepage: Enter the company’s home webpage.
Contact Email: Enter a company email address
where information can be sent.
Contact Phone: Enter a company telephone number
for voice contact.
In Feature Setting section, select which iTeleFusion services the

company will use:
Select Yes to activate the UMS service. No

indicates the service is inactive.
Select Yes to activate My Desk service. No

indicates the service is inactive.
Select Yes to activate the Video Conference

service. No indicates the service is inactive.
Select Yes to activate the Text Conference

service. No indicates the service is inactive.
Select Yes to activate the iTeleFusion Fax service.

No indicates the service is inactive.
Feature Control
Another way to make changes to a company’s iTeleFusion service
settings is to click the Feature Control link:
The Feature Setting screen displays which services are activated.
Feature Control ITeleFusion Administrator’s Manual

10 Version 2.0
To make a change in service settings, click the Change button

located in the right portion of the screen:
The Edit Sub Domain screen appears:
The following table describes the fields and buttons within the Edit
Sub Domain screen.
Name of the registered company using
Homepage of the registered company using
Drop down menu that controls service; Yes
activates sercive, No indicates service is
deactivated
deactivated
deactivated
deactivated
deactivated
ITeleFusion Administrator’s Manual Feature Control

Version 2.0 11
Retains changes made in the Sub Domain
screen
Cancels any changes made in the Sub Domain
screen
Feature Setting
Changes in service are accessed in the Feature Setting section of the
Sub Domain screen. Select which service to activate for a given
company.
Yes activates a service. No deactivates a service. Select Save to
retain changes. Select Cancel to abort any changes.
If you save any changes, a message appears indicating the service

changes were updated:
Security
The Security screen enables you to create administrative IDs for use
in the Corporate Administrative website.
To create an administrative ID, perform the following:
1. Click the Security link located on the left portion of the screen:
Security ITeleFusion Administrator’s Manual

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The Sub Domain Security Screen appears:
The Sub Domain Security Screen contains the following

information:
▪ A listing of companyCorporate Administrative IDs
▪ The corresponding administrative ID for the company
▪ The corresponding password for the administrative ID
▪ The Edit link
▪ The Delete link
2. Click the Add button. The Register Sub Domain screen

appears:
3. Fill in the fields as follows:

Company/Group ID: Enter the name or group
Admin ID: Enter the name of the
administrative ID
Admin Password Enter the administrator’s
password
ITeleFusion Administrator’s Manual Security

Version 2.0 13
4. Click the Registration button:
Once the new company and Administrative ID are created, the

Sub Domain Security screen reappears with the new
information.
In the following example, the companies Saturn, Neptune and
Orion were added, with their respective Admin IDs of Rings37,
Ice, and stars.
Change Password
To change a Master ID and password, perform the following:
1. From the Log in window, click Change ID & Password.
Change Password ITeleFusion Administrator’s Manual

14 Version 2.0
The Change Info window appears:
2. Enter your Company ID.

3. Enter your old Admin ID and password.
4. Enter your new Admin ID and password.
5. Re-enter your new password in the Confirm Password field. If
you made a mistake, select the Clear key. All information that
was entered is deleted.
6. Click the Change Administrator button.
ITeleFusion Administrator’s Manual Change Password

Version 2.0 15
Corporate Administration
Chapter 2 - Corporate Administration
The Corporate Administration site enables the management of users

and directories for iTeleFusion within a particular corporate
domain.
Log in
Corporate Administrative access requires a valid Corporate Admin
ID and password. To log in:
1. Enter your Corporate ID, Admin ID, and password in the
Administrative log in window:
2. Click OK.
The Domain Information screen appears:
ITeleFusion Administrator’s Manual Log in

Version 2.0 17
Chapter 3 - User Information
Management
To use iTeleFusion, a user account is required. This chapter covers

how to manage users in the user database.
Add New Users

As a company or organization grows, it might become necessary to
grant user IDs access to iTeleFusion. This is accomplished through
the Administrative website for iTeleFusion.
To add new users:
1. On the left side of the screen, click User Information
Management.
2. Click Add from the menu open options that appear underneath
User Information Management. The New User Registration
window appears:
3. Enter the new user ID:
4. To verify if the new user ID is unique, select the Check ID

button.
ITeleFusion Administrator’s Manual Add New Users

Version 2.0 19
User Information Management
5. The Check ID button is highlighted with an arrow in the

following example:
If the user ID is in use, a prompt appears indicating that a

different ID must be used. If the user ID is not in use, a prompt
appears indicating that the new user ID is valid.
6. Once a unique user ID is chosen, enter the appropriate
information in the remaining fields (password, name, last
name). The information entered here will appear in iTeleFusion
on the user profile screen.
7. When finished, click the Next button:
Add New Users ITeleFusion Administrator’s Manual

20 Version 2.0
8. The Add Registration Info screen appears:
9. Fill in the appropriate fields.

10. When all the fields have been filled in, click Add. (Click Clear
to clear the fields and start over.) The confirmation screen
appears:
11. Click OK.

In the event that creating a new user ID fails, start the process over
again by simply navigating back to the registration window.
ITeleFusion Administrator’s Manual Add New Users

Version 2.0 21
Edit User Information

Circumstances will commonly arise when users may request their
profile information be changed. To modify user IDs:
1. Under User Information Management, select Edit. The Edit
User Information screen appears:
2. Select the user to modify. In the Edit By field, select a criteria

for searching for the user (UserID, nickname, etc.). Then in the
second field, type the information corresponding to the category
chosen in the Edit By field, and click Search.
3. Click the Edit link next to the user. The Edit User Information
screen appears:
Edit User Information ITeleFusion Administrator’s Manual

22 Version 2.0
4. Make the desired changes to the appropriate fields.
5. Click Edit. (Click Cancel to ignore changes. Click Reset to
reset the fields.) The confirmation screen appears:
6. Click OK.
Delete Users
Once a user account is no longer necessary, it can be deleted from
iTeleFusion.
1. Under User Information Management, select Delete. The Delete
User Information screen appears:
2. Select the user to delete. In the Delete By field, select a

category for searching for the user (UserID, nickname, etc.).
3. In the second field, type the information (UserID, name, etc.)
corresponding to the category chosen in the Delete By field,
and click Search.
ITeleFusion Administrator’s Manual Delete Users

Version 2.0 23
4. Click the Delete link next the user. A confirmation screen

appears:
5. Click OK.
Delete Users ITeleFusion Administrator’s Manual

24 Version 2.0
Chapter 4 - Directory Management
To ease the management of numerous iTeleFusion users, it is

convenient to sort them by directories. Directories can be created
according to particular corporate needs (region, office, department,
etc.). Users can also be moved from one directory to another.
Add a User to a Directory

To add a user to a directory:
1. Under Directory Management, click Add.
2. In the Select a Directory area, select the directory. If the

directory is an existing one, click Select from the existing
Directories and select a directory from the drop-down menu. If
the directory is new, click Make new Directory name and type
the name of the directory in the empty field that appears.
3. Select the sub-directory. If the sub-directory is an existing one,
click Select from the existing Sub-Directories and select a
sub-directory from the drop-down menu. If the sub-directory is
new, click Make new group name and type the name of the
directory in the empty field that appears.
4. In the Add a user to a directory area, choose whether to select a
registered or unregistered user. If the user to be added is
unregistered, click Select from the unregistered users and select
a User ID from the drop-down menu. If the user to be added is
registered, click Select from the registered users and type the
User ID in the empty field that appears.
5. Click Add.
6. Click OK.
ITeleFusion Administrator’s Manual Add a User to a Directory

Version 2.0 25
Directory Management
Rename a Directory
Directories can be renamed to accommodate organizational
changes. To rename a directory or sub-directory:
1. Under Directory Management, click Rename. The Rename
directory screen appears:
2. In the Select a Directory field, select a directory from the drop-

down menu.
3. If the directory is to be renamed, then click the New Name box.
An empty field appears. Type the new name and click the
Rename button. The directory is renamed.
If a Sub-directory is to be renamed, then continue with step 4.
4. In the Select a Sub-directory, select a Sub-directory from the
drop-down menu.
5. Click the New Name box. An empty field appears. Type the
new name and click the Rename button. The sub-directory is
renamed.
Rename a Directory ITeleFusion Administrator’s Manual

26 Version 2.0
Delete a User from a Directory
A user can be removed from a directory. To delete a user from a
directory:
1. Under Directory Management, click Delete. The Delete
Directory screen appears:
2. In the Select a Directory field, select a directory from the drop-

down menu.
3. In the Select a Sub-directory field, select a directory from the
drop-down menu.
4. In the Enter User ID to be Deleted field, select a user from the
drop-down menu.
5. Click Delete. The User ID is deleted from that directory.
Move a User
On occasion it might be necessary to move a User from one
directory to another. To move a User to another directory:
1. Under Directory Management, click Move. The Move User
screen appears:
2. In the FROM fields, select a directory from the first drop-down

menu, select a sub-directory from the second drop-down menu,
and select a User ID from the last drop-down menu.
ITeleFusion Administrator’s Manual Delete a User from a Directory

Version 2.0 27
Directory Management
3. In the TO fields, select a directory from the first drop-down

menu and select a sub-directory from the last drop-down menu.
4. Click Move User ID. The User ID is moved from the first
directory and sub-directory to the new directory and
sub-directory. The User ID is moved.
Move a User ITeleFusion Administrator’s Manual

28 Version 2.0
Chapter 5 - User Statistics
The User Statistics screen provides a complete view of every group

and its members. Most users must be added to sub-groups. Groups
and sub-groups vary, depending on your organization’s
configuration.
Number of Current Users

The number of current users is displayed on this screen, including
the total number of Current Users, the number of Registered Users,
and the number of Unregistered Users. Registered Users are those
users in the system that are assigned to a particular group and/or
subgroup. Unregistered Users are those users in the system that are
not assigned to a group.
To see the number of current users, simply click User Statistics in
the menu on the left side of the screen.
ITeleFusion Administrator’s Manual Number of Current Users

Version 2.0 29
User Statistics
Number of Users in Directory

The number of users for each directory and subdirectory can also be
shown. To view the number of users in a particular sub directory:
1. In the Select Directory field, select a directory from the drop-
down menu:
The number of users is displayed to the right of the Select

directory field.
2. In the Select Sub Directory field, select a sub directory from the
drop-down menu:
The number of users is displayed to the right of the Select Sub

directory field.
Number of Users in Directory ITeleFusion Administrator’s Manual

30 Version 2.0
Chapter 6 - Domain Information
Management
The Domain Information window appears after log in. From here
the settings for the Corporate Domain can be viewed, and the
Corporate Admin password can be changed.
Domain Information
The Domain Information window indicates which services are
enabled for a given company or organization. Service changes
cannot be initiated; this is an information window only.
Change ID and Password

The Change Admin Password screen enables you to change the
password used to access the Corporate Admin password.
1. Under Domain Information Management, click Change PW
located on the left side of the screen. The Change Admin
Password screen appears:
ITeleFusion Administrator’s Manual Domain Information

Version 2.0 31
Domain Information Management
2. In the Current Password field, type the current password used to

access the corporate domain.
3. In the New Password field, type the new password to be used.
4. In the Confirm Password field, re-type the password entered in
the New Password field.
5. Click Change to change the password. (Click Clear to clear the
fields to start over.) The confirmation screen appears:
6. Click Ok.
Change ID and Password ITeleFusion Administrator’s Manual

32 Version 2.0
Index
ITeleFusion Administrator’s Manual Change ID and Password

Version 2.0 33

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iTeleFusion

ITeleFusion Administrator’s Manual Product Support

Product Support ITeleFusion Administrator’s Manual

Chapter 1 - Master Administration ......................................... 5

Chapter 2 - Corporate Administration.................................. 17

Chapter 3 - User Information Management.......................... 19

Chapter 4 - Directory Management ...................................... 25

Chapter 5 - User Statistics .................................................... 29

Chapter 6 - Domain Information Management .................... 31

ITeleFusion Administrator’s Manual Product Support

Product Support ITeleFusion Administrator’s Manual

Nissi Korea Champs-Elysees Center2nd Floor 889-

Nissi Singapore 7 Temasek Boulevard#22-03 Suntec

Technical Support support@nissi.com

ITeleFusion Administrator’s Manual Product Support

How to Use This Guide

Arial All table text

Audience ITeleFusion Administrator’s Manual

ITeleFusion Administrator’s Manual Related Documentation

Chapter 1 - Master Administration

Click the Log In button. The Group/Company Information screen

Three links make up the Master Administrative site:

ITeleFusion Administrator’s Manual Introduction

Company/Group Info Management

The following table describes the fields within the Company/Group

Company ID used to log in

Name of company used to log in

Date company registered for iTeleFusion

Deletes company account

Indicates if service is activated; service is

Company/Group Info Management ITeleFusion Administrator’s Manual

The Edit Sub Domain screen:

Drop down menu that controls service; yes

ITeleFusion Administrator’s Manual Company/Group Info Management

Drop down menu that controls service; yes

A confirmation prompt appears when the Delete link is selected:

To delete the account, press OK. To abort the deletion, select

Company/Group Info Management ITeleFusion Administrator’s Manual

Register New Service

To add a new company, perform the following:

Name of a sub group within a company

Name of the company being added for new

URL of company website

Email address for notifying company using

Phone number for notifying company using

ITeleFusion Administrator’s Manual Company/Group Info Management

2. Fill in the fields of the Register New Domain screen as follows:

In Feature Setting section, select which iTeleFusion services the

Select Yes to activate the UMS service. No

Select Yes to activate My Desk service. No

Select Yes to activate the Video Conference

Select Yes to activate the Text Conference

Select Yes to activate the iTeleFusion Fax service.

The Feature Setting screen displays which services are activated.

Feature Control ITeleFusion Administrator’s Manual

To make a change in service settings, click the Change button

The Edit Sub Domain screen appears:

ITeleFusion Administrator’s Manual Feature Control

If you save any changes, a message appears indicating the service

Security ITeleFusion Administrator’s Manual

The Sub Domain Security Screen appears:

The Sub Domain Security Screen contains the following

▪ A listing of companyCorporate Administrative IDs

▪ The corresponding administrative ID for the company