Exam A19 Preparation Guide

EXAM PREPARATION GUIDE | Citrix XenDesktop 5 Administration
Citrix XenDesktop 5 Administration

1Y0-A19 Exam
Preparation Guide 1.0
18 February 2011
Citrix Education 2011 Citrix Systems, Inc. All rights reserved.
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http://www.citrix.com
Marks
The following marks are service marks, trademarks or registered trademarks

of their respective owners in the United States and other countries.
Mark
Active Directory, Microsoft, Microsoft
Access 2010, Microsoft Exchange,
Microsoft Hyper-V, Microsoft Internet
Explorer, Microsoft Office, Outlook,
Word, SQL Express, SQL Server
Express R2, SQL Server 2005, SQL
Server 2008, SQL Server 2008 R2,
Windows, Windows Server, Windows
Server 2003, Windows Server 2008,
Windows XP, Windows 7
Owner
Microsoft Corporation
Blackberry
Citrix, Citrix Access Gateway, Branch
Repeater, Citrix XenApp, Citrix
Provisioning services, Citrix
Receiver, EdgeSight, XenClient,
XenDesktop, XenServer
Research in Motion, Limited

Citrix Systems, Inc.
Flash
Mac, iPhone
WinZip
Adobe Systems, Inc.

Apple, Inc
WinZip International LLC
Disclaimer
Author
Exam Developer
Subject Matter Experts
This exam preparation guide is designed to allow exam-takers to assess the

types of items that may be asked during the subject Citrix certification exam.
Please be aware that the content of this guide in no way ensures a passing
score on the certification exam.
Charlene Bobb-Smith, Experienced Exam Developer, Citrix Systems, Inc.

Tawnisha Reynolds, Experienced Exam Developer, Citrix Systems, Inc.
Alan Lantz, System Administrator, City of Rogers, Arkansas

Ryan Veino, Principal Consultant, Virtualization Practice, OnX Enterprise
Solutions Ltd.
Albert Alvarez, Sales Engineer, Citrix Systems, Inc.
Frank Nicosia, Senior Technical Support Engineer, Citrix Systems, Inc.
Jaime Schmidtke, Microsoft Relationship Engineer, Citrix Systems, Inc.
Paul Murray, Senior Systems Engineer, XenDesktop Sales Development,
EMEA, Citrix Systems, Inc.
Danny van Dam, Consultant, Citrix Systems, Inc.
Paul Wilson, Principal Architect, vGenii LLC
Beth Roberts, Architect Worldwide Technical Readiness, Citrix Systems, Inc.
Simon Plant, Senior Product Manager, XenDesktop Product Group, Citrix
Systems, Inc.
Albert Timek, Citrix Engineer Associate, Morgan Stanley
Michael Rock, Senior Escalation Engineer, Global Escalation Team, Citrix
Systems, Inc.
Table of Contents
1 The Exam ..................................................................................................... 1
1.1 Purpose ...........................................................................................1

1.2 Number of Items ............................................................................1
1.3 Passing Score ................................................................................1
1.4 Time Limit .......................................................................................1
1.5 Registration and Administration ..................................................1
1.6 Certification Track..........................................................................1
1.7 Citrix Exam Retake Policies .........................................................2
1.8 Commenting During Live Exam ..................................................2
2 The Intended Audience ................................................................................ 3
2.1 Intended Audience ........................................................................3

3 Preparatory Recommendations for the Exam .............................................. 4
3.1 Introduction .....................................................................................4

3.2 Recommended Knowledge and Experience .............................4
3.3 Recommended Product Experience ...........................................4
3.4 Recommended Course .................................................................5
4 Exam Sections and Weights ........................................................................ 6
4.1 Introduction .....................................................................................6

4.2 Section Titles and Weights ..........................................................6
4.3 How Section Weights Relate to Items on the Exam ................6
5 Exam Objectives and Resources for the Exam ............................................ 7
5.1 Introduction .....................................................................................7

5.2 Resources Used to Develop the Exam ......................................7
5.3 Exam Objectives ...........................................................................8
6 Interactive Item Usage ............................................................................... 12
6.1 Introduction ...................................................................................12

Figure 6.1 Sample Drag and Drop Item..........................................12
6.2 Description of Drag and Drop items .........................................12
6.3 Submitting Responses ................................................................12
6.4 Deselecting an option in a Drag and Drop Item......................13
7 Appendix: Sample Questions ..................................................................... 14
The Exam
1.1 Purpose
The 1Y0-A19 Citrix XenDesktop 5 Administration exam certifies that

successful candidates have the knowledge and skills necessary to
install, configure and administer a Citrix XenDesktop 5 implementation
that leverages Provisioning services 5.6, in an enterprise environment.
1.2 Number of
Items
The A19 exam is a 52-item exam written in English.
1.3 Passing
Score
The passing score for this exam is 63% and is based on the analysis of
scores of exam-takers from the beta exam.
1.4 Time Limit
Native English speakers have 75 minutes to complete the exam. Nonnative English speakers who take the exam in English have 105 minutes
to complete the exam.
Non-native English speakers must explicitly request the time extension
when registering for the exam in English. Exam-takers should verify the
specific process with Pearson VUE, the test provider.
1.5
This exam is administered through Pearson VUE. For details on the
Registration
policies and procedures associated with registering for and taking the
and
exam, please visit the Exams page at www.citrixtraining.com.
Administration
Worldwide, visit the Pearson VUE website (www.vue.com/citrix) to locate
a testing center in your area and register for an exam with Pearson VUE.
To register in the United States and Canada, call 1-800-931-4084. Note: A
$7 USD surcharge will be added to phone registrations.
1.6
Certification
Track
Exam-takers pursuing the XenDesktop 5 Citrix Certified Administrator

(CCA) certification must take and pass the A19 exam to fulfill the
requirement for obtaining this certification.
The A19 exam may also be a requirement for advanced certification
tracks. For the most up-to-date certification information visit
www.citrixtraining.com.
1.7 Citrix
Exam Retake
Policies
If a candidate fails an exam on the first attempt, he or she must wait 24

hours from their original appointment time before he or she can register to
retake the exam. If a candidate fails on a second attempt, and any attempt
thereafter, he or she must wait 14 days after a failed attempt to retake the
exam. Beta exams may only be taken once.
Citrix Education monitors retake activity for breaches of this policy. Breach
of this policy can result in sanctions up to and including temporary ban from
taking Citrix exams and/or decertification.
1.8
Commenting
During Live
Exam
Citrix Education is committed to continually monitoring and updating our

exams as needed. As a practice, Citrix Education regularly reviews and
refreshes exams and exam questions even after the beta exam period is
over. Comments made by exam-takers during beta and live exams are
used as anecdotal feedback and considered by the Citrix Exam
Development team when making decisions about the exam and specific
exam questions.
The Intended Audience
2.1 Intended
Audience
The A19 exam is a rigorous examination of subjects that are critical to an

administrators role as defined by Citrix subject matter experts. The role
includes, but is not limited to:
Network Administrators/Engineers
Systems Administrators/Engineers
Citrix Administrators (XenApp, XenServer, Provisioning
services)
Desktop Administrators/Operators
Windows/Active Directory Administrators
Datacenter Administrators
Citrix Certified Instructors
Support Administrators
Consultants/Architects/Integrators
Sales Engineers
Citrix Partners
Preparatory Recommendations for the Exam
3.1
Introduction
It is recommended that exam-takers have the knowledge, skills and

experience necessary to install, configure and maintain a Citrix
XenDesktop 5 implementation.
3.2
Exam-takers should have the following knowledge and experience prior to
Recommended
taking this exam:
Knowledge
and
Experience licensing, installing and configuring XenApp,
Experience
XenServer, and Provisioning services implementations;
Experience troubleshooting Windows Active Directory user profiles

and third party profile solutions;
Experience creating and managing Windows Active Directory

group policy objects, organizational units and users;
Experience installing, configuring and maintaining popular client

operating systems (Windows XP, Windows Vista, Windows 7, Mac,
etc.);
Experience managing alternate client devices (desktop appliances,

PDAs, Blackberries, iPhones, etc.);
Experience administering Windows Server 2003 and 2008 servers,

domain controllers and RDP clients;
Knowledge of basic storage concepts as they relate to databases,

write cache and desktops;
Experience troubleshooting network connectivity issues in a

XenDesktop environment.
3.3
It is recommended that exam-takers have at least six months of
Recommended
experience with the following:
Product
Experience
Identifying pre-installation requirements for XenDesktop
Setting up the XenDesktop Enterprise infrastructure
Configuring a XenDesktop environment
Managing a XenDesktop environment
Troubleshooting XenDesktop
For optimal performance on this exam, Citrix recommends that exam3.4

Recommended takers attend the CXD-202-1 Citrix XenDesktop 5 Administration course
as well as obtain field experience.
Course
As with all Citrix exams, it is recommended that exam-takers obtain field
experience working directly with the product.
Exam Sections and Weights
4.1
Introduction
4.2 Section
Titles and
Weights
4.3 How
Section
Weights
Relate to
Items on the
Exam
The A19 exam is divided into five (5) sections total. Each section of the
exam is weighted as follows, totaling 100%.
Section
Identifying Pre-installation Requirements
Setting up the Infrastructure
Configuring a XenDesktop Environment
Managing a XenDesktop Environment
Troubleshooting
Total
Weight
14%
13%
35%
17%
21%
100%
Section weights correlate directly to the number of items on the exam.

For example, if an exam has 60 items, and Section 1 is weighted at 50%,
then 30 of the items on the exam will relate to Section 1 (60*50% = 30).
Section weights are NOT used to calculate an exam-takers score.
Section weights are meant to indicate the percentage of the exam that
covers certain content. Because some items may have different point
values assigned to them, section weights and exam scores do not always
have a one to one correlation.
Exam Objectives and Resources for the Exam
5.1
Introduction
5.2 Resources
Used to
Develop the
Exam
The items for the exam are developed directly from the exam objectives
(see Section 5.3). Some of the exam objectives will correspond, or map,
to field experience. Exam-takers should have practical hands-on
experience installing, configuring and administering Citrix XenDesktop 5
in enterprise environments to increase their likelihood of passing this
exam.
The following resources were used to develop this exam:

Resource
Citrix eDocs for
XenDesktop 5
Citrix Provisioning
services 5.6
Administrators
Guide
How to Obtain*
The Citrix eDocs product documentation library
can be accessed at:
http://support.citrix.com/proddocs/index.jsp.
This guide is available for download at:
http://support.citrix.com/article/CTX124792.
Citrix Provisioning
services 5.6
Installation and
Configuration
Guide
This guide is available for download at:
XenCenter Help
Templates
This information can be accessed within the

product.
Citrix Knowledge
Center Article:
Designing an
Enterprise
XenDesktop
Solution
(CTX121478)
This document can be accessed at:

Citrix Knowledge
Center Article: How
to Enable Logging
for the Desktop
Delivery Controller
and Virtual
Desktop Agent
(CTX117452)


Citrix Knowledge
Center Article:
TechEdge 2010 Troubleshooting
XenDesktop
Deployments
(CTX125177)

Citrix Knowledge
Center Article:
HDX Experience
Monitor for
XenDesktop
(CTX123058)

*All links are subject to change.
5.3
Exam
Objectives
For all sections, some hands-on experience administering a Citrix

XenDesktop 5 Enterprise Edition implementation is recommended.
Note: Field experience is considered technical and practical experience

with Citrix XenDesktop 5 Enterprise Edition in a pilot or production
environment. Hands-on experience is considered technical or practical
experience with Citrix XenDesktop 5 Enterprise Edition in a lab or proofof-concept (POC) environment.
Section
Identifying Preinstall
Requirements
Objectives
Determine the
requirements for the SQL
(controller) database
based on a description of
an environment.
Based on a described
environment or
requirements, determine
the optimal write cache
location.
Determine desktop
storage requirements
based on a given
environment.
Resources Used
Citrix eDocs for
XenDesktop 5
Provisioning services
5.6 Administrators
Guide
Citrix Knowledge
Center Article:
Designing an
Enterprise
XenDesktop Solution
(CTX121478)

Identifying Preinstall
Requirements
contd
Based on a description of
an environment,
determine the number of
controllers and/or
servers required for a
XenDesktop
environment.
Setting up the
Infrastructure
Determine how to install

and configure
given specified
requirements.
Determine how to install
and configure the
Controller.
Determine how to create
a Windows 7 template.
Determine when to allow
firewall exceptions based
on a given scenario.
Configuring a
XenDesktop
Environment
Based on stated
requirements, determine
how to configure a
master image.
Based on a given
scenario, determine the
appropriate application
delivery mechanism to
use when installing an
application on a golden
image.
Determine how to
convert a golden image
to a vDisk.
Based on a scenario,
determine how to create
a catalog or a desktop
group.
Determine how to
configure power
management settings for
a given scenario.
Based on a given
scenario, determine
which HDX features to
configure and how to
configure HDX policies.
Citrix eDocs for

XenDesktop 5
Citrix Provisioning
services 5.6
Installation and
Configuration Guide
XenCenter Help
Citrix eDocs for

XenDesktop 5
Citrix Provisioning
services 5.6
Administrators Guide

Configuring a
XenDesktop
Environment
contd
Determine how to
configure client
integration.
Determine when to
configure Citrix policies
for a specific
environment.
Determine how to
configure streaming to a
physical device.
Determine how to
configure remote access.
Managing a
XenDesktop
Environment
Determine how to
manage Citrix policies for
a specific environment.
Given a scenario,
determine which actions
to take in order to
successfully manage
desktop groups.
Determine which Virtual
Desktop Agent device
data to monitor based on
a given scenario.
Determine how to
upgrade or update
vDisks either manually or
automatically for an
environment.
Determine how to
configure console roles
given a list of
requirements.
Troubleshooting
Determine how to resolve

an issue with the
Controller given a
description of the issue.
Determine the cause of a
issue given a description
of the issue.
Virtual Desktop
Agent/client issue based
on a description of the
issue.
Citrix eDocs for

XenDesktop 5
Citrix eDocs for

XenDesktop 5
Citrix Knowledge
Center Article: How
to Enable Logging for
the Desktop Delivery
Controller and Virtual
Desktop Agent
(CTX117452)
Citrix Knowledge
Center Article:
TechEdge 2010 Troubleshooting
XenDesktop
Deployments
10

Troubleshooting
contd
Determine which Active

Directory settings to
verify based on a given
scenario.
Machine Creation
Services issue given a
(CTX125177)
Citrix Knowledge
Center Article: HDX
Experience Monitor
for XenDesktop
(CTX123058)
11
Interactive Item Usage
6.1
Introduction
The A19 exam consists primarily of traditional multiple-choice items.

However, it also includes non-traditional drag and drop items. These types of
items allow for exam-takers to answer items by interacting with the interface
and dragging objects to predefined destinations.
Figure 6.1
Sample Drag
and Drop Item
In this figure, an exam-taker is attempting to drag a panel from the left side of
the screen to the destination area on the right.
6.2
Description of
Drag and
Drop items
In these items, panels are located on the left side of the screen in a field
labeled Drag Items. These panels can be dragged to the right side of the
screen into the field labeled Correct Order. See Figure 6.1.
6.3
Submitting
Responses
As with the other non-traditional items, exam-takers must click the Done
button within the task window when finished in order to record their answer(s)
and move on to the next item.
12

6.4
Deselecting
an option in a
Drag and
Drop Item
If a candidate moves a panel to the incorrect area, the candidate can remove
the panel by clicking the Reset button or by dragging the object out of the
destination area, toward its original location.
13
Appendix: Sample Questions

Question 1
Scenario: An administrator needs to set up a XenDesktop environment

that will utilize private images and host 1000 desktops. The administrator
will need to use migration for this environment.
Which type of storage should the administrator use for this environment?
A.
B.
C.
D.
NAS
SAN
CIFS
Local
Answer: B
Objective: Determine desktop storage requirements based on a given
environment.
Question 2
An administrator using third-party firewall software in a XenDesktop

environment needs to configure port exceptions for ports 1494 and 2598
for communication between __________ and __________. (Choose the
two correct options to complete the sentence.)
A.
B.
C.
D.
the database
user devices
the Controllers
virtual desktops
Answers: B, D
Objective: Determine when to allow firewall exceptions based on a given
scenario.
14
Question 3
Which command must an administrator use to successfully add a target

device to the Provisioning services database?
A. MCLI Add Target /Name:"MyDevice" /Mac:"001122334455"
/Collection:"Win7"
B. MCLI Add Target /Name:"MyDevice" /Mac:"01-23-45-67-89-AB"
/Collection:"Win7" /Site:"NYC"
C. MCLI Add Device -r deviceName=MyDevice
deviceMac=12:23:34:45:56:67 collectionName=Win7
D. MCLI Add Device -r deviceName=MyDevice deviceMac=11-22-3344-55-66 collectionName=Win7 siteName=NYC
Answer: D
Objective: Determine how to configure streaming to a physical device.
Question 4
Users are unable to communicate with their local USB devices from within
their XenDesktop session.
Which tool would provide the best information for diagnosing USB
connectivity with the least amount of administrative effort?
A.
B.
C.
D.
XDPing
EdgeSight
Performance Monitor
HDX Experience Monitor
Answer: D
Objective: Determine the cause of a Virtual Desktop Agent/client issue
based on a description of the issue.
15
Question 5
An administrator is not able to create virtual machines using Machine

Creation Services.
What caused this issue?
A. No Active Directory Identity Services are running.
B. A location was NOT designated for the virtual machines.
C. Active Directory user accounts were NOT configured for the
environment.
D. The master image used to create the virtual machines does NOT
have an operating system.
Answer: A
Objective: Determine the cause of a Machine Creation Services issue
given a description of the issue.
Question 6
The SAN administrator needs to install and configure the SAN volume that
will be used for hosting the Provisioning services write-cache drives for the
virtual machines.
Which RAID configuration is recommended for a write-intensive workload
that requires fault tolerance?
A.
B.
C.
D.
RAID0
RAID1
RAID5
RAID6
Answer: B
Objective: Determine desktop storage requirements based on a given
environment.
16
Question 7
An administrator using a third-party firewall needs to manually reconfigure

the firewall to allow port 80 for communication between the __________
and the __________. (Choose the two correct options to complete the
sentence.)
A.
B.
C.
D.
database
Controller
HDX client
Virtual Desktop Agent
Answers: B, D
Objective: Determine when to allow firewall exceptions based on a given
scenario.
Question 8
Scenario: An administrator is using Active Directory-based discovery for a

XenDesktop environment. The computers in the site are members of one
domain and the Controller is in a separate domain. However, discovery is
failing for the Controllers.
What does the administrator need to verify in Active Directory to resolve
this issue?
A. The information for the site is replicated to the domain controller.

B. An organizational unit (OU) is created for each Controller in the site.
C. One Service Connection Point (SCP) object exists for the site within
the RegistrationServices container.
D. Mutual trusting relationships exist between the domain used by the
Controllers and the domain used by desktops.
Answer: D
Objective: Determine which Active Directory settings to verify based on a
given scenario.
17
Question 9
Scenario: An administrator launched the Provisioning services console

and received the error message shown below when attempting to connect
to the farm. The administrator verified the Active Directory domain
controller is functional and can be pinged from the local machine that is
running the console.
What is most likely the cause of the error message?

A. The SOAP service is running in the context of the local system
account instead of a domain account.
B. The Stream Service is running in the context of the local system
account instead of a domain account.
C. The Console is being launched in the context of a local user account
instead of a domain user account.
D. The configuration files for the server are using NetBIOS names
instead of FQDNs for the Active Directory domain name.
Answer: C
Objective: Determine the cause of a Provisioning services issue given a
18

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EXAM PREPARATION GUIDE | Citrix XenDesktop 5 Administration

Citrix XenDesktop 5 Administration

Citrix Education 2011 Citrix Systems, Inc. All rights reserved.

EXAM PREPARATION GUIDE | Citrix XenDesktop 5 Administration

Citrix Systems, Inc. (Citrix) makes no representations or warranties with

The following marks are service marks, trademarks or registered trademarks

Research in Motion, Limited

Adobe Systems, Inc.

Citrix Education 2011 Citrix Systems, Inc. All rights reserved.

EXAM PREPARATION GUIDE | Citrix XenDesktop 5 Administration

Subject Matter Experts

This exam preparation guide is designed to allow exam-takers to assess the

Charlene Bobb-Smith, Experienced Exam Developer, Citrix Systems, Inc.

Alan Lantz, System Administrator, City of Rogers, Arkansas

Citrix Education 2011 Citrix Systems, Inc. All rights reserved.

EXAM PREPARATION GUIDE | Citrix XenDesktop 5 Administration

1 The Exam ..................................................................................................... 1

1.1 Purpose ...........................................................................................1

2.1 Intended Audience ........................................................................3

3.1 Introduction .....................................................................................4

4.1 Introduction .....................................................................................6

5.1 Introduction .....................................................................................7

6.1 Introduction ...................................................................................12

Citrix Education 2011 Citrix Systems, Inc. All rights reserved.

EXAM PREPARATION GUIDE | Citrix XenDesktop 5 Administration

The 1Y0-A19 Citrix XenDesktop 5 Administration exam certifies that

The A19 exam is a 52-item exam written in English.

1.4 Time Limit

Exam-takers pursuing the XenDesktop 5 Citrix Certified Administrator

Citrix Education 2011 Citrix Systems, Inc. All rights reserved.

EXAM PREPARATION GUIDE | Citrix XenDesktop 5 Administration

If a candidate fails an exam on the first attempt, he or she must wait 24

Citrix Education is committed to continually monitoring and updating our

Citrix Education 2011 Citrix Systems, Inc. All rights reserved.

EXAM PREPARATION GUIDE | Citrix XenDesktop 5 Administration

The Intended Audience

The A19 exam is a rigorous examination of subjects that are critical to an

Citrix Education 2011 Citrix Systems, Inc. All rights reserved.

EXAM PREPARATION GUIDE | Citrix XenDesktop 5 Administration

Preparatory Recommendations for the Exam

It is recommended that exam-takers have the knowledge, skills and

Experience troubleshooting Windows Active Directory user profiles

Experience creating and managing Windows Active Directory

Experience installing, configuring and maintaining popular client

Experience managing alternate client devices (desktop appliances,

Experience administering Windows Server 2003 and 2008 servers,

Knowledge of basic storage concepts as they relate to databases,

Experience troubleshooting network connectivity issues in a

Citrix Education 2011 Citrix Systems, Inc. All rights reserved.

EXAM PREPARATION GUIDE | Citrix XenDesktop 5 Administration

For optimal performance on this exam, Citrix recommends that exam3.4

Citrix Education 2011 Citrix Systems, Inc. All rights reserved.

EXAM PREPARATION GUIDE | Citrix XenDesktop 5 Administration

Exam Sections and Weights

Section weights correlate directly to the number of items on the exam.

Citrix Education 2011 Citrix Systems, Inc. All rights reserved.

EXAM PREPARATION GUIDE | Citrix XenDesktop 5 Administration

Exam Objectives and Resources for the Exam

The following resources were used to develop this exam:

This guide is available for download at:

This information can be accessed within the

This document can be accessed at:

This document can be accessed at:

Citrix Education 2011 Citrix Systems, Inc. All rights reserved.