Yanilka Y.

Swailes
3227 Walters Lane #202 ♦ District Heights, Md. 20747
Tel. (240) 838-5778 ♦ Mobile (202) 441-4070 ♦ yswailes@yahoo.com

OBJECTIVE: Customer Service professional, seeks challenging and rewarding opportunity in the Administrative
Field where my skills and educational experience can be utilized.

OFFICE SKILLS:
Answered Phones, Fax Machine, Postage Meter, Calculator, Cash Register, Stocking & Inventory, IBM PC
Computer, Word Processing, and Food Preparation.

PROFESSIONAL EXPERIENCE:
District of Columbia Summer Youth Program Washington, DC 06/2009 – 10/2009
Staff Assistant (Spingran Senior High School)
• Filing information in students files
• Answering phones, transferring calls and taking messages for staff
• Assisted staff when needed

Washington Nationals Baseball Washington, DC 05/2008 – 10/2008

Usher (Seasonal)
• Escorted fans to their seats
• Informed fans of different areas in stadium (restrooms, eaters, first aid, team store, etc)
• Maintain a clean and safe working environment
• Making sure all fans exit stadium safely after event

Civic Development Group Washington, DC 05/2007 – 03/2008

Telemarketer (Cold Caller)
 Making telephone inquires pertaining to donations for the PG Police Department
 Processing donations information on computer
 Updating current customers information
 Maintaining daily log of all donations

Guest Services Inc. Washington, DC 06/2006 – 09/2006

Cashier /Food Clerk (Seasonal)
• Handled all customer food orders
• Prepared all food before stand opened
• Stock and zoned all items on shelves
• Counted all monies at the close of day
• Provided excellent customer service to all patrons

District of Columbia Summer Youth Program Washington, DC 06/2004 – 10/2004

Staff Assistant (Dunbar Senior High School)
• Assisted the staff with filing when needed
• Maintained a clean and safe work environment
• Answered phones, transferred calls and took messages
• Assisted photographer with loading camera and processing pictures

EDUCATION AND PROFESSIONAL DEVELOPMENT:

Arch Training Program, Washington, DC
GED – 2009

Reference Available Upon Request

RE: Employment

To whom it may concern,

I am writing to explore the possibility of pursing a position with your company. Due to my
self motivation, hard work, and determination, I feel that I would be a great candidate for
the position.

My resume reflects a glimpse at my knowledge, analytical skills, experience, management

skills and abilities. I am detail-oriented, able to set priorities, excellent coordination, have
great organizational skills, and a strong desire to work and learn. I work well part of a
team and independently. I am flexible as well as adaptable, with strong leadership
capabilities through my previous employment experiences, which taught me valuable
lessons in team collaboration and taking initiative. Since you are looking for a top-notch
dependable professional….I am one, look no further! Moreover, I am confident that my
unique gifts and skills will have a positive contribution to your company.

Therefore, I have attached my resume for your review, and look forward to meet with you
to discuss this opportunity. Please feel free to contact me at (240) 838-5778 or (202) 441-
4070. Or if your preference is by email: yswailes@yahoo.com

As always, thanking you in advance for considering me as a part of your team.

Sincerely,

Yanilka Y. Swailes

Salary Requirements: negotiable