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The above types of training suggest a progression from a workforce learning basic
forms of protection to known hazards, through instruction aimed at enhancing their
awareness of potential problems and problem-solving skills, and then learning how
to make it all happen in their workplaces. Although treated separately, any given
training program may contain elements of these approaches in varying degrees.
2.2 Worksite Training on Health Protection/Health Promotion
The aforementioned training and education activities are all directed to worksite
health protection, that is, to controlling occupational/environmental risk factors for
disease or injury. They should not be confused with worksite health promotion
programs that also involve training and education activities but whose objectives are
to alter personal lifestyle factors that may pose risks to one's health and well-being.
Instruction here targets smoking, substance abuse, inadequate diet, poor physical
fitness among other problems and the intent is to effect behavior change for risk
reduction.
Personal lifestyle and occupational risk factors may interact in ways that can
heighten the potential for adverse outcomes. For example, asbestos workers who
smoke may have a 10-fold greater risk for lung cancer (Hammond, et al., 1979);
alcohol or illicit drug use has been implicated in work accidents in high risk jobs
(Holcomb, Lehman & Simpson, 1993). Alternatively, exercise training for enhancing
physical fitness has been suggested as an added means to limit strains from jobs
imposing undue stress on the musculoskeletal system (Genaidy, Gupta & Alshedi,
1990; Hilyer et al., 1990; Shi, 1993). For these reasons, training and education
activities addressing worksite health protection and health protection goals in
combination may have mutually reinforcing effects. While health promotion studies
are outside the scope of this literature review, some reports of these worksite
activities have been evaluated from the standpoint of reducing occupational risks and
will be so noted.
acknowledge the conditions under which they should be performed with the required
level of proficiency.
Specifying Training Content and Media
Based on the general training literature, content represents the knowledge or skill
that the trainee must master to be able to meet the behavioral objectives. The
judgment of those who know the job demands is the most common approach to
specifying training contents. Other approaches may be the products of problem
solving exercise or based on previous mistakes to design corrective measures. There
is no evidence that using lectures, televised instruction or even interactive video
methods have a difference among each other (Kearsley, 1991). It all depends on the
specific training needs and the trainee targeted.
Accounting for Individual Differences
Effective training should take account of the characteristics or attributes of the
trainees. Aside from differences in aptitude, literacy, or pre-training skill levels, how
the trainee view the training program in terms of improving their job performance
may dictate variable approaches. The kind and level of training for a new job
applicants versus older workers reassigned to the same tasks also has to be
addressed.
Specifying Learning Condition
In general, instructional events comprising the training method should not inhibit
the process that lead to mastery. If the learning is to develop capabilities in problemsolving techniques, the instructional approach should stress reasoning approaches
not rote memorization. Training methods require the trainee to use the training
content in active or productive ways. The current literature suggests that using
learning events that require productive behavior for practice under conditions that
promote transfer to the actual job are real.
Evaluating Training
According to Kirkpatrick (1967), training evaluations in the general literature can
take four forms, which are viewed as series of steps or levels. They are:
Step 1: Reaction
How did the trainees found the program? Typically, this is done through evaluation
sheets completed at the end of the training session. Information on whether the
suitable method was used, the equipment used and also if the instructor was clear in
his presentation are gathered and considered.
Step 2: Knowledge Gain
What principles, facts and techniques were learned? Knowledge of facts and
principles is usually evaluated via test and quizzes. Assessment of skills may be done
through performance tests before and after training. An untrained or control group
can be similarly tested to indicate any differences resulting from the test-retest
experience.
Step 3: Behavior Change
What changes in behavior occurred as a result of the program? For this purpose,
reports by the trainees themselves of their on-the-job performance, or observations
by their peers, supervisors, instructions can be used. A time interval between the end
of training and the observations may be necessary to allow for the training to be put
in practice. Post training measures taken at different time points are also suggested
to determine if the training effect is sustained or needs refreshment. Again similar
observations for a control group are recommended to acknowledge any effect from
repeated testing. These control data also provide an added reference for gauging the
significance of the apparent behavior changes in the training group.
Step 4: Results
What were the tangible results of the program in terms of its objectives or goals of
the organization? Did it result in reduced injuries or illness, lower medical cost and
improved productivity? As noted in Figure 1, extra or post training factors can affect
these types of outcomes, and it is not always possible to design evaluations that can
isolate the specific training contribution. Undertaking evaluations where these extra
training factors are held constant during pre and post stages of training assessment
or can be segregated as to their influence through use of suitable control groups are
ideal. Needless to say, training impacts at the organization level can require an
extended time line especially in using injury outcomes owing to their frequency
Criteria for rating training effects are the focus of much discussion in the literature.
Several points that deserve mention or added emphasis in light of the subject of this
report are:
Past surveys have shown that most in-house assessment of training programs
measure only trainee reaction of how well they liked the instruction (Smeltzer, 1979;
Smith, 1980; Parker, 1984, Alliger & Janak, 1989). Efforts to determine the extent to
which the training content was absorbed or resulted in changes in actual on-the-job
behaviors, or had impacts on organizational measures were rarer. Among reasons
offered for the lack of more incentive efforts at evaluating were the unquestioned
beliefs that training works that workplace conditions do not readily lend themselves
to systematic assessment of training, and that more rigorous attempt will entail high
costs. Increasingly, however, there is the call for more extensive training evaluations
to verify the benefits as witness this exercise (Blomberg et al., 1988).
Reinforcing the above statement, trainee reactions to instruction may bear little
relationships to the extent of actual training. Hence, it should not be used as the sole
criterion to gauge effectiveness. Similarly, pre and post training quizzes or tests of
skill showing the gains from instruction may or may not be related to improved onthe-job performance. Needs for multiple measures of effectiveness are apparent.
As already noted in Figure 1, the effect of training is greatly affected by other
workplace factors both in the training and post training environment. Evaluations
will need to account for these factors in terms of their influence on the training
outcome.
Simple performance outcome measures representing various levels of achievement
may be critical to determining the validity of the instruction but may not indicate the
factors that influenced these results. Provisions of process measures, reflecting
various amounts of training time, modes of training and trainer attitude can show
why the overall results were or were not achieved. This can be important in efforts to
revise the training to improve its efficacy
Revising the Training
The evaluation of training as noted by Goldstein and Buxton in 1982 offers
information as to whether the instruction has had its intended effect on the measures
set out for that purpose. Seldom do the data indicate a program was a complete
success or a failure, given multiple criteria for gauging the results. Rather, the data
may indicate better understanding of some course material as compared to others.
Gaps in knowledge resulting from the training may reflect needs to consider more
training time, alternative instructional technique, or more capable instructors.
2.7 OCCUPATIONAL SAFETY AND HEALTH ACT 2005 (OSHA 2005)
Section 5(2)(d) of the Occupational Safety and Health Act 2005 states that all
employers should provide information, instruction, training and supervision as is
necessary to ensure, so far as is reasonably practicable, the safety and health of the
employees at their place of work.
It can be noted that our legislation does not mention detailed requirements for
training and as such without explicit requirements for a plan embodying more of the
training elements, employers may opt for minimal efforts whose results are marginal
at best.
In a matter of how best to implement the required training, it is believed that the
Occupational Safety and Health Act 2005 should include training guidelines to assist
employers in furnishing safety and health information and instruction to workers.
Below is an example of training guidelines whose elements reiterate most of those in
general training literature reviewed earlier.
may be required to meet specified needs. The actual content or coverage of topics
may be dictated by regulations. Instruction that employs task sequences and
situations to stimulate the actual job conditions are suggested to ensure the transfer
of this training to the work situation. Like the general training literature, the
regulatory guidelines acknowledge that training materials can vary; the important
point is that the activities allow the employees to demonstrate that they have
acquired the desired knowledge.
with excess injury/illness are one determinant. The age and job service of the worker
group in question can be another. (Young, new workers show a disproportionate
number of injuries and illnesses.) Still another may be the size of the establishment.
(Though the pattern may vary with industry, medium size companies (50 to 249
workers) tend to have higher incident rates for smaller or larger firms (Bureau of
Labour and Statistics, 1997).
2.8 Government Policy on Training
Conscious of the need for an integrated approach to training, the Government of
Mauritius created the Ministry of Training, Skills and Development, Productivity and
External Communications. The Ministry enlisted the services of Mr. Anthony
Twigger, ILO expert with extensive experience in human resource development both
at national and international levels. Mr Twigger was to advise on the formulation of a
National Training Strategy. Following two visits in December 2000 and January
2001, Mr Twigger submitted his report entitled 'An integrated Training Strategy for
the New Millennium' which was accepted by Government. Consequently, the
Government approved the setting up of a Task Force under the aegis of the Ministry
of Training, Skills and Development and Productivity to:
Formulate a National Training Strategy; and
Propose a Training Action Plan to meet the short medium term training needs of
Mauritius.
The task force came up with a report entitled 'National Integrated Training Strategy
(NITS) Action Plan. A Committee was then set up to translate the following
recommendations into concrete action:
Creating of a top level mechanism in the form of Human Resource Development
Council.
Benchmarking
Impact of Training
Knowledge management.
Development of linkages between education and training.
Clustering (linkages between small; medium; big enterprises and other players of the
same industry)
The Ministry is undertaking studies to analyze the training requirements of
employees operating in different sectors of the economy. The study will determine
both pre-employment and in-employment tertiary education and training
requirements to continually enhance the knowledge and skills of our workforce to job
requirements. The training proposals will aim at providing up-to-date competencies
to the tertiary sector activities which are growing in importance as the primary and
secondary sectors which are undergoing necessary restructuring. TNA surveys have
been conducted for the ICT, Tourism and Hospitality, Printing and Jewelry Sectors
from November 2002 to May 2003. TNA reports and respective Executive
summaries for the four sectors have been completed and circulated among key
stakeholders in August 2003. A National Validation Workshop is scheduled in the
near future to validate the survey findings at national level and obtain consensus on
priority training projects to be implemented in the medium term.
Training Needs Analysis in the Textile, Food and Beverages and Footwear and
Leather craft Sectors will be completed during the year 2004.
2.9 The Industrial and Vocational Training Board
The Industrial and Vocational Training Board, which have been set up under the
IVTB Act No.8 of 1998, has, inter alia, been vested with the responsibility to
administer, control and operate training schemes.
In order to encourage employers to provide training to a maximum number of
employees, the IVTB offers grants as incentives. Employers can recover up to 75% of
training costs depending on their tax rates. This includes the IVTB grant and tax
rebate.
The training may either be run-in house, or externally by training institutions
registered with the Mauritius Qualification Authority, (MQA). Grants awarded by the
IVTB are based on a cost-sharing principle, i.e., grants will meet only part of the costs
incurred for training by employers since they are not intended to be a subsidy.
2.91 ELIGI BILITY FOR GRANTS
1. Only employers contributing monthly to the levy (1% of employees' basic salary)
will be eligible
2. Only training courses and programs which have received the prior approval of the
IVTB/MQA will qualify. The training has to be job related and must lead to
acquisition of new skills.
3. As the objective of the Board is to upgrade the local workforce, grants are
restricted to trainees who are Mauritians or Permanent Residents of Mauritius.
2.92 OPERATION OF THE GRANT SYSTEM
1. Submission of G1/G2 forms
For institutional (MQA) approved courses, companies are requested to submit G1/G2
preferably before the start date of the course.
For In-House courses, companies are requested to seek approval of the training
program before the start date of the course.
The following documents should be submitted preferably 3 weeks before the start
date of the course.
Grant Forms G1/G2
Course Contents
Quotation of the training expenses
CV of the trainer if the trainer is a foreign trainer or Certificate of Registration if the
trainer is a Mauritian
For overseas courses, the documents (i-iii) are required except the last one, i.e. (iv).
After successful completion of any approved training course or program, employers
must fill in and submit the G3 form, supported by copies of all the relevant
documents as shown below:
The National Identity Card Number of all participants must be given on form G3;
otherwise grant refund may not be approved.
All grant applications must be submitted to the IVTB within 4 months of successful
completion of training course, otherwise application would not be deemed to have
lapsed.
For In-House and Institutional training courses at the IVTB, grant will depend on the
employers' tax rate as follows:
2.93 Grant Refund Formulas
The formula for maximum grant refund in one financial year is as follows:
For companies in the Hotel and Tourism, Financial Services and IT Sectors along
with Export oriented companies, the grant refund is as follows:
Support for Training Needs Analysis conducted by Companies/Firms
With a view to assisting companies in identifying their training needs and preparing
their annual or multi annual Training Plans, the IVTB supports such companies
financially by refunding an amount equivalent to 10% of their eligible grant funds
subject to ceiling of Rs 75,000/-.
Note (a): This is a scheme aimed at encouraging companies/firms to conduct
training need analysis with a view to ensuring that relevant training is provided.
Note (b): Such refund is subject to the following:Companies should submit relevant forms (G1&G2) at least 4 weeks before the start of
the training need analysis and obtain approval from the IVTB.
The company must submit the Report of the Training Need Analysis along with the
Training Plan to the IVTB.
The company is eligible for such benefit every 3 year.
The training centre should have been registered with the MQA and should have been
in operation over a period of at least 5 years.
The training centre should be dispensing MQA approved courses, one of which
should be at least 6 months duration.
The training centre could be eligible for such benefits every 3 years.
The IVTB has defined a list of equipment which can be eligible for such refund.
Note: This scheme aims at encouraging training centre to invest in multi-media
facilities.
Training overseas
The IVTB refunds 50% of the cost of airfare up to a maximum of Rs 15,000/- per
trainee for an approved IVTB course for a maximum period of 2 weeks.
Course fees are refunded by the IVTB as per the existing Grant Formula.
Support for courses leading to Master Degree followed by Employees in the private
sector.
With a view to encouraging employees working in organizations to invest in self
development, the IVTB provides seed financial support to employees following the
degree course at the Masters level.
F1: for employees who are on the company's payroll and for whom the employer is
contributing the levy and who are sponsored by their employers to follow courses
leading to the award of a degree at Masters level from a recognized university and
run locally on a part time basis, the employer can claim up to 10% the fees paid under
the levy grant system.