DON S.

RAMSEY
LinkedIn: www.linkedin.com/in/donramseyoregon/

SALES PROFESSIONAL
Energetic dedicated professional with experience in computer operations, networking, software
and sales (hardware and software). I am skilled at prioritizing, problem solving, multi-tasking, and
reporting abilities.
With a wonderful aptitude for communicating and relating technical
terminology to varying audiences.
Areas of Expertise:

Hardware/Software Sales

Time Management

Project Management

Training

Partner/Client Relations
Problem Resolution
SaaS
Technical Support

Solution Development
Managed Print Service
Leadership roles and
responsibilities

PROFESSIONAL EXPERIENCE
Western Channel Manager
VoltDelta, Pittsford, NY

05/2015 to current

Establishes productive, professional relationships with key personnel in assigned partner

accounts.
Coordinates the involvement of company personnel, including support, service, and
management resources, in order to meet partner performance objectives and partners
expectations.
Proactively leads a joint partner planning process that develops mutual performance
objectives, financial targets, and critical milestones associated with a productive partner
relationship.
Proactively assesses, clarifies, and validates partner needs on an ongoing basis.
Sells through partner organizations to end users in coordination with partner sales resources.
Leads solution development efforts that best address end-user needs, while coordinating the
involvement of all necessary company and partner personnel.
Ensures partner compliance with partner agreements.
Drives adoption of company programs among assigned partners
Inside Channel Manager
02/2015 to 05/2015
inContact, Midvale, UT
Met the quarterly requirements for the ICM activities and opportunities
Identified and developed new partner relationships across multiple channels for Western territory
Conduct daily, professional interactions with partners, and internal channel and sales stakeholders
Team Lead for the new emerging Channel

Work collaboratively with RPM, DSM and other inContact employees toward achieving common goals
and development initiatives for region and company
Delivered web-based and face to face presentations to partners to drive adoption and promotion of
inContact products
Design creative campaigns for partner recruitment and training
Planned Partner events to promote the relationship and products of inContact
Accurate representation of all products and services to Partners and customers
Followed the company Code of Ethics and inContact policies and procedures at all times

PROFESSIONAL EXPERIENCE CONT.

Inside Partner Manager
Xerox, Inc, Wilsonville, OR
Exceeded equipment annual sales target in 2010 (by 105%) and 2011 (by 115%)

2008 to 2015

Attended NARS Excellence Summit 2009, 2010, 2011 and 2012. Recognition trip for top three Inside
Partner Managers.

Top Inside Partner Manager 2010 & 2011

Technical and Sales Team Lead 2013, 2014 and 2015

Exceeded Partner led growth Objectives each quarter

Exceeded MPS (PagePack) Contract Revenue objective 28 quarters in a row

Exceeded Quarterly Key Sales Objectives 20 out of 21 quarters

Effective Utilization of MDF and demo/evaluation Budget

Assist field Partner Managers and Account Managers in meeting objectives

Deliver web-based and face to face presentations and demonstrations to partners and end-user of
Xerox hardware and software

Cultivated relationships at all levels with Partners

Facilitate education and training for Partner sales professionals

Participate in requested trade shows, events, trainings and other outings

Work in conjunction with Partners sales team to achieve a common sales goal

Provide Partner with individual account and overall market analysis

Manage assigned territory with proactive mindset that focuses on meeting and exceeding the
Partners expectations to achieve brand loyalty and drive increased market share

Recruitment and On-Boarding of new Partners implement effective process utilizing resources and
tools to bring on new Partners and decrease the time to revenue timeline

Facilitate engagement with AMs of Xerox led opportunities with the Partners

Pacific Regional Analyst/Account Executive/Service Technician

Mr. Copy, Portland, OR
2005 2008

Performed installs and training to Customers and Account Executives on equipment and software.

Sales of Xerox hardware, software and supplies with current and not current Xerox companies.

Performed sales presentations and demonstrations to end-user of Xerox software and hardware

Critical role in multiple sales of $100k and over on Xerox hardware and software.

IT Manager for Portland, Eugene and Reno offices, which involved installing and maintaining office
network, computers, networked machines and software

Performed service of Xerox dealer sold equipment in Portland and Eugene territory.

Focal point for resolving Account Executives and Customer issues and concerns.

Liaison for Customer issues with Account Executive.

Established excellent relationship with employees to benefit Customers experience with Xerox.

Recognition of technical skills, communication, commitment and problem solving through letters and
emails from Customers and Management.

Focal person for implementing projects to improve sales and service.

Managing time and prioritizing skills critical for maintaining multiple roles and responsibilities.

Meeting and exceeding expected monthly budget and activity level.

Commended on accuracy and timely manner of weekly and monthly reports.

Escalated Software Support,
Xerox, Inc., Wilsonville, OR
2000 2005

Provided tech support for multiple software vendors (Microsoft Office, Adobe, Lotus, Corel, etc.).

Worked with developers and OEMs to provide beta testing and promote products and features.

Co-Project Managed driver installation training and New Printer Introduction projects.

Provided sales and tech support to channel sales, service providers, resellers and app engineers.

Presales of Xerox printers, software, consumables and service contracts.

PROFESSIONAL EXPERIENCE CONT.

Developed training presentations, knowledge base documents, and technical connection articles.
Provided pioneer knowledge in new technical areas, with research, training and presentations.
Reported bugs and product problems directly to engineering and manufacturing.
Received recognition from Vice President of Office Printing Business, customers, peers and
managers for excellent customer service, sales and support.
Acted as the Senior Representative for the OPB Technical Support Group.

Product Support Specialist,

1997 2000
Xerox, Inc., Wilsonville, OR

Provided technical support, troubleshooting, and problem solving of printer issues and installations.

Key role in assisting Customers/resellers with compatibility, configuration, installation and printer
setup.

Translated technical terms into examples and scenarios for non-technical people to understand.

Participated in-group projects to advance product support and technical knowledge.

CONTRACT/CONSULTING
Neal Brothers Construction
Agricultural Drainage Corporation
Or Pac Feed and Forage Ltd.
Heritage Baptist Church

EDUCATION
BS, Political Science, Oregon State University, Corvallis, OR
AA, General Studies, Linn-Benton Community College, Albany, OR
Microsoft Certified Systems Engineer Program (ORMCSE0200), University of Phoenix, Tigard, OR
Learning@Xerox, Project Management Professional Examination Path
Xerox Engineering Support, Learning Perl

CERTIFICATIONS
Microsoft Certified Professional
Microsoft Certified Professional Plus Internet
Microsoft Certified Systems Engineer 4.0

LEADERSHIP ROLES
Chairman of six board organization to lead 600 members with a budget and assets exceeding $10 million
Business Mentor for High School Start-up Company
Chairman Canemah Historical Cemetery
Team Leader for not for profit organization to raise 1.5 million dollar on a three year campaign
Secretary/Treasurer, Canemah Historical Neighborhood Association
Lead contact of new team creating safety and security policies and procedures