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Support technique

6, rue Jean-Pierre Timbaud


78 180 Montigny-le-Bretonneux - France
Tel. : 08 91 70 01 12 (0,225 / minute)
E-mail: support@auralog.fr

FAQ TeLL me More

Update :28/10/04.
Update............................................................................................................................................................1
Configurations.................................................................................................................................................1
Installation......................................................................................................................................................2
Start...............................................................................................................................................................4
Use of Tell me More..........................................................................................................................................5
VIDEO Dialogue, Video, phonetic and some written exercises...............................................................................8
Sons...............................................................................................................................................................8
Recording of the voice of the user......................................................................................................................8
Errors messages and problems.........................................................................................................................11
Support technique..........................................................................................................................................15

Update
Viewing video files
We have developed a new version that solves the problems to display the video in Tell me More.
To install that new version, you should :
- look at the reference of the installation CD-ROM.
If that reference is equal or higer to CD_L508ins, :
- go to the ftp web site - aller sur le site ftp: ftp://club.auralog.com/hotline/Tell_me_More_5/update/
- download the Upd_tmm.exe file
- double-click on the Upd_tmm.exe file that has been downloaded on your computer.
Else, the last installation can be downloaoded at : xxx
In case of problems, do not hesitate to contact the technical support of Auralog.

Specific American translations - CD-ROMs with reference CD-L511INS and CD-L512INS


For installation CD-ROMs with references CD-L511INS and CD-L512INS, a software update is available.
This update:
- Enables sentence translation in the dialogues through the flag icon;
- Corrects the video display problem encountered on some computers and affecting the Written Expression exercise.
To download this update:
- Double-click on the following link: Upd_Tmm.exe (1.5 MB);
- Save the file on your hard drive;
- When the download is finished, double-click on the .exe file;
- The update will be carried out automatically. For any additional questions, please contact Auralog's technical support:
supportusa@auralog.com

Configurations
Required configurations
Before installing TeLL me More, check the configuration of your computer.
Configurations
Minimum (CD-ROM)
Recommended (CD-ROM and DVD-ROM)
PC or compatible
Pentium
Windows
95, 98, NT4, Millennium, 2000 or XP
RAM
16 MB
32 MB (64 MB for Windows NT4 and 2000, 128 for XP).
Available
hard
disk 90 MB
110 MB
space
CD-ROM/DVD-ROM
CD 2x
CD (or DVD) 12x
Drive

Soundcard
Graphics card
Internet

16 bits Windows-compatible soundcard


640x480 in 256 colours
1024x768 in 65536 colours
microphone and speakers or headset
Connection and emailaddress (for the tutoring service)

These components are installed or upgraded if necessary:


DxMedia to play the MPEG videos
msvcrt.dll in the directory c:\windows
Common Controls on Windows 95
DCOM on Windows 95/98

Compatibilities
On which systems can TELL ME MORE be run?
TELL ME MORE can be run on Microsoft Windows 95, 98, NT4, Millennium, 2000, XP or 2003
Note for Windows NT, 2000, XP and 2003: the administrator rights of the computer are necessary to install tell me
More. Once the installation is done, the program can be used by a simple user profile.
Is TeLL me More compatible with Microsoft Windows XP?
TeLL me More can be run on Microsoft Windows XP.
Before doing the installation, be sure to have the installation CD-ROM. That CD-ROM is written Installation.
On some configurations, the videos may be uncorrectly displated.
If the reference of the installation CD-ROM is CD_L508ins or higer, the following update can be used :
ftp://club.auralog.com/hotline/Tell_me_More_5/update/ Upd_tmm.exe file
If the reference of the installation CD-ROM is lower, you should download the complete installation of the program:
ftp://club.auralog.com/Hotline/Tell_me_More_5/Installation/ aurinst.exe file (110 MB)
To use Tell me More as a restricted user under WindowsXP, refer to the section : Installation / Installation on Windows
NT/ 2000/ XP.
Does TELL ME MORE run on MacIntosh computers?
The program was not developed to be compatible with MacIntosh computers. Although on some MacIntosh equiped
with Virtual PC, the program can be used. We recommend in that case to make a test with a demonstration CD-ROM.

Installation
To install TeLL me More
Refer to the installation manual.
Tell me More is generay composed with an installation CD-ROM and one or several lessons CD-ROMs.
The installation CD-ROM can be downloaded at: ftp://club.auralog.com/Hotline/Tell_me_More_5/Installation/,
aurinst.exe file (110 MB)
Tell me More is Windows XP compatible.

Other information
The installation of the software does not start automatically.
Have you inserted the TeLL me More Installation CD-ROM? Installation is written on the side that is not engraved. If
the Installation CD-ROM is being used, and installation does not launch automatically, you must execute the
autorun.exe program found in the CD-ROM or DVD-ROM root directory.
Which installation mode must be chosen?
The
different
installation
modes
proposed
in
the
TeLL
me
More
program
are
the
following:
Minimal installation: TeLL me More installs the screens corresponding to your display configuration at the time that
installation of the software is launched.
Standard installation: TeLL me More installs the screens corresponding to your display configuration at the time that
installation of the software is launched, as well as the screens corresponding to the 640 x 480 x 256 color resolution
display. It also copies the presentation on your hard disk.
Complete installation: TeLL me More installs the screens corresponding to the six possible configurations. This
installation is chosen when you frequently change your display configuration (resolution or the number of colors) and
that you have enough free space on your hard drive (170 MB required).
Personalized installation: you choose the configurations you wish to install and to copy the presentation on the hard
drive or not.
Should the software be reinstalled when one has several TeLL me More CD-ROMs?
We recommend you reinstall Tell me More with the Installation CD-ROM corresponding to the latest TeLL me More
product you have. To determine the most recent Installation CD-ROM, you may refer to the reference number written
on the non-engraved side of the CD-ROM; for example, CD-L50xINS, where x represents the version.
You must first uninstall TeLL me More by clicking on Start/Programs/Tell me More Collection/Uninstall and select
Conserve the user data. Once the reinstallation is finished, you may start TeLL me More by inserting your new lesson
CD-ROM.
Note: If a message saying that you cannot open the student tracking file appears, you have to delete the file "c:\tell
me more nv\users".
To access the free tutoring service (only available in some offers), the license number of the 2 nd product must be
declared in the option screen of the program.
Can the CD-ROM containing the lessons be copied onto the hard disk?
This functionality is not available for the general public version of the software. During any use of Tell me More, the
lesson CD-ROM must be in the CD-Rom drive.
How can TELL ME MORE be uninstalled?
The uninstall program present in the menu "Start / Programs / TeLL me More Collection / Uninstallation" makes it

possible to remove all the components installed on your computer by TeLL me More.
Saving the results for a reinstallation
The users results are saved in the directory: c:\tell me more NV\users .
That directory must be saved and copied on the new computer in the same path: c:\tell me more NV\users
Can TeLL me More be installed with several interface languages?
The following operations must be done :
Insert the installation CD-ROM in the CD-ROM drive.
Copy the .lan, .hlp and .cnt files from the aurinst/lan directory, with teh correspondances : fra (French), ang
(English), ita (Italian), all (German), esp (Spanish), dut (Dutch).
Change the options.ini files of each user in the c:\tell me more nv\users\name_of_user00 directory :
Add the line : KEYs_UserLanguage=fra (French), ang (English), ita (Italian), all (German), esp (Spanish), dut (Dutch).

Installation under Windows NT/2000/XP


Administrator Rights
To install TeLL me More on Windows NT and 2000, Windows administrator rights are needed. These rights may be
removed after completion of the installation of Tell me More. For the most recent installations (after March 2002), the
"Power users" rights can be sufficient).
Specific note to Windows NT/2000 NTFS partitions:
If the users have their own loggin with a restricted user profile , the following operations should be done:
- to decompress the voice recognition, it is necessary to launch TeLL me More at least once with a user having the
administrator profile (or power user).
- to obtain a correct display of the fonts of the phonetic points, it is necessary:
- to remove the repertory " c:\tellmemorepro\tellmemore\bin\fonts "
- to manually install the font " auraphone " on the computer. It is present in the directory " tools/fonts" on the
ftp web site.

Error messages at the beginning of the installation


Message "You do not have the sufficient rights to carry out the installation of the software".
The message appears under Windows NT, 2000, XP, when the user does not have the "Administrator" rights in
Windows. The installation of the voice recognition and the update of certain elements require the administrator rights.
On the most recent versions (from March 2002), the "Power-user" rights under Windows 2000 are sufficient for the
installation of TeLL me More e-learning.
Error codes appearing with the first installation screen

Examples: 10514 - 10523 - 10507.


Can occur with the Installation CD-Rom CD_CL512ins, if the language of Windows in the regional settings is different
from the languages of Tell me More (English, American, French, Spanish, Italian, German, Dutch).
Solution: send a CD-Rom of lower or higher reference; or ask the user to change the regional settings temporarily to
English:
go into "Start / Settings / Control panel / Regional settings".
In the first tab "Regional settings", note carefully what is indicated, then select English.
restart the computer
carry out the installation of Tell me More
go back to "Start / Settings / Control panel / Regional settings".
In the first tab, "regional settings", restore the initial value noted previously.
Restart the computer
Error message setup.exe is not a win 32 valid application.
That message appears in case of defectuous installation CD-ROM. The installation can be downloaded from :
ftp://club.auralog.com/Hotline/Tell_me_More_5/Installation/ aurinst.exe file (110 MB)

At the end of the installation, a message "installation failed" appears


Test with copy on the hard drive
This problem is generally caused by the installation of the Microsoft DXMedia component, particularly on computers
equipped with DVD-ROM drives. It can be solved by carrying out the following operations:
- double-click on the file "dxmedia.bat" in the "Aurtech" directory of the installation CD-Rom
- copy the "Aurinst" directory from the installation CD-Rom to your hard disk
- remove the "read only" attribute of the file "setup.inf" copied inside this directory
- open this file "setup.inf" using Notepad
- change the PatchDXMEDIA=1 value into PatchDXMEDIA=0
- save the file
- start the installation by double-clicking on the file "setup.exe" copied in the "Aurinst" directory of the hard disk
Feel free to contact us for further information.
Diagnosis
If the error message "installation failed" appears, it is necessary to ask for the file which was created at the time of the
installation in the Windows directory, namely: "c:/Windows/err.txt" or "c:/WinNT/err.txt"
We will analyse and forward the diagnosis to you.

Start
Black screen
The problem that you are referring to is due to a conflict with a video component installed on your computer.
To decrease the frequency of the problem, it is necessary to:
Update the program (refer to the update section).
Or delete the introcution video file :
- double-click on "My Computer".
- go to "C: \".
- go to "tell me more nv".
- go to "bin".
- search for the file which is called "intro1.mpg" or "intro1" represented by a blue camera or the Windows Media Player
icon.
(note: it is not the file "intro1" represented by a brush).
- rename this file into "intro10.mpg".
The software will not use it any more at start, which should not cause the problem to appear any more.
Note : if the problem appears in the video activities, it is better toupdate the program (refer to the update section).

An error message appears at the starting of Tell me More


On 95/98 Windows, it can be precised in the mfc42.dll module.
The problem can be due to a conflict with a program to read the videos (DivX for example).
If Nimo Lite has been installed, you should install the full version from Nimo web site or from:
ftp://club.auralog.com/Hotline/Multimedia/ Nimo50Build9Beta1.exe file.
If other programs to read the videos have been installed on the computer, the reinstallation of the latest version of
Windows Media Player may solve the problem.

An error message in the msvcrt.dll module, after a click on the start button
The problem can be due to a setting problem of the sound card. It can happen with Cmi sound cards on Continental
Edison computers, and on Ensoniq sound cards.
It is most often solved, starting from the Installation CD-Rom referenced CD_L509ins, as follows:
- double-click on the file "mixeroff.ams" (located on the Installation CD-Rom, directory "Aurtech")
or
- go to the Tell me More installation directory (c:\Tell me more NV\bin)
- open the file "tmm.ni" using Notepad
- change the value of the KEYb_UseMixerDefault=FALSE line into :
KEYb_UseMixerDefault=TRUE
- save the file
- check the volume control settings of the card, in particular the selection of the microphone in recording.
- Launch Tell me More.
note : To check the reference of the sound card, refer to the section installation of the sound card.
Error messages appear during the launching of the Guided Tour/Demonstration
This problem can occur on Windows NT/2000/XP in NTFS partitions. To solve them, it is necessary to download the new
versions available on: ftp://club.auralog.com/Hotline/Tell_me_More_5/demo/
The error messages can be of different types :
- impossible to copy the file of the manager c:\WINNT\xobglu16.dll
- c:\temp\ 34

Other problems
Internal errors
Error 2 - 2-6: The Installation CD-Rom is older than the lesson CD-ROM. It is necessary to reinstall the program with
the
installation
cd-rom
of
the
newer
lesson
cd-rom,
or
download
the
installation
from
ftp://club.auralog.com/Hotline/Tell_me_More_5/Installation/ aurinst.exe file (110 MB)
Note : if the problem appears under Windows 2000/XP, it can be linked to a protection of the registry base. Refer to the
section Error messages Internal errors.
Other internal errors
Refer to the section Error messages Internal errors.
White screen
That problem seems to be due to protection on NTFS systems. To correct it, it is generally enough to restart the
computer.
Message This version testing date is expired
A demo version of WinDvD has been installed on the computer. Uninstall or update it.
When starting the software, a message requiring to reconfigure the display or to reinstall the software
appears.
The display configuration of the computer was modified since the installation of TeLL me More (resolution, number of
colors).
You must restore the display configuration used at the time of the installation of TeLL me More or uninstall and
reinstall the software with the new display configuration.
Error message about the sound card
When the program starts, an automatic detection of the sound car dis done. If an error message about the sound card
appears while the sound card can be used correctly under Windows, that automatic detection should be disabled :
- go to the Tell me More installation directory (c:\Tell me more NV\bin)

- open the file "tmm.ni" using Notepad


- change the value of the KEYb_UseMixerDefault=FALSE line into :
KEYb_UseMixerDefault=TRUE
- save the file
- check the volume control settings of the card, in particular the selection of the microphone in recording.
- Launch Tell me More.
Slow start
We noted on some Windows 95 versions (especially win95 B) a significant waiting before Tell me More starts, which
may last a few minutes.
This problem does not appear on a clean Windows 95 configuration. It appears only on configurations where various
programs were installed. We were not able to determine the programs involved.
A test may be made :
insert the Installation CD-Rom
go into the directory "AurInst\Bin"
double-click on the file "dcom95D.exe"
Message " msvc60.dll " is linked to missing export "msvcrt.dll": 1-ic-6collate.-cCp.
The DLL "msvcrt.dll" has not been updated during the installation of Tell me More.
- restart the computer.
- On Windows NT and 2000, it is sometimes necessary to manually copy the msvcrt.dll in the "system32" directory of
Windows.
At computer restart, Windows message concerning a problem with "msvcrt.dll", "oleaut32.dll" appears.
Can occur on the first Windows 95 versions. (95 0, 95 A, 95 B osr2)
Uninstall and re-install TMM.
If that is not enough, double-click on DCOM95 file in the directory "aurinst\bin" on the Installation CD-Rom.
Sometimes on Windows NT, simply recopying the file "msvcrt.dll" from the directory "aurinst\bin" of the Installation
CD-Rom into the directory "C:\winnt\system" can solve the problem.
Computer freezes when starting Tell me More
On computers with basic configuration, de-activate the running processes (antivirus.)
Message "You must activate TeLL me More e-learning"
This message appears only for the Tell me More e-learning. It is necessary to use the activation key sent by email by
the tutoring service. Refer to the documentation specific to Tell me More Esystem/elearning (ftp site: Tell me More
Esystem).

Use of Tell me More


Free mode and guided mode
The disponibility of these modes is function of the definition of the product and the corresponding pedagogical choices.
For the Immersion Pro product, only the guided mode is available.

Choice of lessons in free-to-roam mode


Utilization
Clicking on the costumes from the main menu can access the lessons. They are arranged in increasing order of
difficulty, in a clockwise direction.
Once you have selected the lesson, click on the armchair of the task bar to access the lesson main menu.
English Dvd-rom Reference 501
During the choice of lessons in free-to-roam mode, the lessons are not displayed.
Just add the following line at the end of the file "c:\tell me more nv\bin\tmm.ini":
KEYi_CourseDisplayMode=6

Dutch learning
A dozen of voices can be heard (male and female) on the 2 levels to learn dutch. Most of the female voices are of
Flamand rigin, different from the standard dutch.

Activities
Pronunciation
In the pronunciation exercises, you do not automatically go to the next word or sentence.
After a few recordings, the user must manually click on the next word or next sentence button.
The number of times one can pronounce a word depends on the importance accorded by the user to that activity.
Exercises
Saisies de caractres accentus
Un clavier spcifique est affich dans chaque exercice ncessitant de saisir des caractres accentus (cours de
Franais, Allemand, Espagnol, Italien).
Crossword puzzle
Their number is infinite. They are generated randomly from the word list of the glossary corresponding to the lesson.
The 100% threshold which appears on the progress chart is reached for 10 completed grids.
A grid is considered correct when all the letters are correct.
Note: Crossword puzzles: Translate
If the glossary is not accessible (glossary unavailable for the interface language selected, or use of the software in the
interface language identical to the learning language), the crosswords in translation mode are not accessible:
Either the column "Crossword puzzle: Translate" is greyed in the progress chart;
or, with the first versions of the software, the column "Crossword Puzzle: Translate" corresponds to the column
"Crossword puzzle: Listen and Write", and the scores are entered in this second column only.
Dictation
Some Spanish letters may be missing on the specific keyboard, that problem is very rare. To enter the characters , the
ASCII table can be used :

http://www.asciitable.com/ - section Extended ASCII Codes at teh bottom of the page.


To enter a character, the user should press the alt key and the corresponding number. example: alt-162 =

Written exercise
An error message appears when you click on solution in the written exercise.
That problem can appear randomly, on Windows 2000, with Spanish and French lessons. To decrease the frequency of
the problem, you should do the written exercise at the beginning of ork with Tell me More, or start again Tell me More
before doing the exercise.
Note specific CD_L508ins installation CD-ROM : Can happen with every language. To solve the problem, we
recommend to download the following file and run it on the computer : -> Update TMM.exe
Grammar exercise
When the Windows font size is "personalized", in some exercises of the "Businesses" levels, the words of the sentence
to be written do not fit in the allocated box.
The solution is to temporarily set the Windows font size to its initial value:
- right-click on the Windows desktop screen and choose "Properties"; or go to "Start/Settings/Control panel/Display"
- select the "Configuration" tab (Windows 95) or "Settings" (Windows 98 and later).
- under Windows 95, modify the font size (select "Small fonts")
- under Windows 98, click on the "Advanced" button and modify the font size (select "Small fonts")
- validate the various dialog boxes.
Grammar
The display of the bottom of the pages is truncated
When the Windows font size is "personalized", the texts of some pages are truncated.
The solution is to temporarily set the Windows font size to its initial value:
- right-click on the Windows desktop screen and choose "Properties"; or go to "Start/Settings/Control panel/Display"
- select the "Configuration" tab (Windows 95) or "Settings" (Windows 98 and later).
- under Windows 95, modify the font size (select "Small fonts")
- under Windows 98, click on the "Advanced" button and modify the font size (select "Small fonts")
- validate the various dialog boxes.
Error message when sending a message to the tutor
When a sound is being played on a grammar page and the user sends a message to the tutor, it may generate an error
message in the software.

Progress chart/Diary
Can the results of the guided and free-to-roam modes be shared?
No, they can't. Each course of the guided mode corresponds to a specific learning project. Thus its results cannot be
shared with the results of another course or the results obtained in free-to-roam mode.
Results of the progress chart
- Dialogue, all modes: with the first versions of the software, the 100% were very difficult to reach
Solution: send the latest lesson and installation CD-ROMs. In this case, to obtain the 100%, it is necessary to pass by
all the questions of the dialogue. It is thus sometimes necessary to practise the dialogue several times to obtain a
passage in all the questions by different routes.
- Crossword puzzle: 10 grids = 100%. The grids are generated randomly, their number is infinite.
Note: in immersion mode (interface language = learning language, for the first versions of the software, the column
"crossword Puzzle: Translate" does not fill, because it is transformed into " crossword Puzzle: Listen and write". In the
recent installation CD-ROMs, this column was greyed.
- Written expression: it is necessary to click on "Solution" to validate the exercise and make the corresponding result
appear in the progress chart. Clicking on "Correction" is not sufficient.
- Dictation, Grammar Practice, grammar Exercise: it is necessary to succeed in all the sentences of an exercise to have
the exercise counted as right.
Lesson report in free-to-roam mode:
1. Picture/Word association, The Right Word and Word Order exercises
The exercises are classified according to 2 different options, namely with and without speech recognition.
To complete them all and obtain a 100% score in the lesson report, you must:
- go to the option screen
- untick Speech recognition

- go back to the exercises


- complete the remaining exercises
2. Crossword puzzles
For an exercise to be validated and right, all the letters in all the words are to be found out by the user.
To obtain a 100% score in the lesson report, 10 grids have to be completed.
3. Comprehension and expression dialog.
To obtain a 100% complete score, one must go through all questions, and therefore complete the dialog several times
by taking different paths with different questions.
As for the Comprehension Dialog, tick the Comprehension button in the option screen of the dialog. It may be
completed with or without speech recognition.
The Expression Dialog may be completed after activation the vocal recognition.
Diary
Revalidating a diary which was generated previously on another date modifies the starting date, and therefore the
advancement of the progress chart. To solve the problem, you must modify the system date of the computer to set it
to the creation date of the learning program, launch the software and revalidate the diary.

Tools (Options Translations - Dictionary)


Options
In guided mode, only the non pedagogical options may be modified by the user, i.e. noise level, acceptance level.
The teaching options were set by the Auralog tutoring services for an optimal training.
In the first version of Immersion Pro product (USA), the option to slow down the speech has been disabled because of
technical reasons, and cannot be set again.
Our pedagogical team said also that it is better to remove thator pedagogical reasons, in order to listen to the original
text.
In Free-to-roam mode you can modify the options you wish in order to adjust the level of difficulty of the software to
your own level.
Traductions
The translations of the Tell me More activities are available:
For the texts:
- by clicking on the translation flag on the task bar for the dialog, the video, grammar, conjugation
Pour the words:
- by a right mouse-click, Translation menu, or through the appearance of a tool tip when pointing the word
- in some exercises, this functionality is available only at the end of an exercise, because of a choice by the pedagogical
team. The contrary would have made the exercise too easy.
- In guided mode, this display has been deactivated for some activities for pedagogical reasons, since the vocabulary of
the activity has been learned in a previous activity.
Dictionary
The dictionary is accessible through the free-to-roam mode of the program: click on Reference Works", represented by
the books on the starting page of the free-to-roam mode, then select Dictionary.
It is present only in the following language combinations:
- English into French, German, Spanish, Italian, Dutch.
- French into English; German into English; Spanish into English; Italian into English; Dutch into English.

Tutoring services/Internet
These functions are available only for some offers.
How does the tutoring service message system work?
The exchange of messages with the Auralog Tutor is conducted as follows:
- messages sent to the Tutor must be sent from the Tell me More program, by clicking on the write to your tutor
menu, or from the Online Services screen. This permits the Tutor to receive your message along with the tracking of
your results, as well as the context of your question. They can also visualize the activity where the question was sent
from. Having the tracking of your work permits the Tutor to differentiate between those areas where you are having
difficulties and those with which you handle with ease, in order to send you some advice corresponding to your learning
objectives.
- messages received from your Tutor arrive directly in the mailbox of your usual mail program. They consist in an
attached file with an ams extension, and content the text of your Tutors message, as well as further elements that
you activate by clicking on the Activate button at the bottom of the page. These elements can be the test results
that are displayed on your screen, or a personalised learning path that is automatically copied in the Tell me More
directory and which you will have access to for the next software use.
What is the interest in completing an evaluation test requested by the Tutor?
This test allows your Tutor to better understand your current knowledge of the language and your difficulties, in order
to send you a learning path adapted to your level and objectives.
I cannot send a message to my Tutor
First of all, we recommend that you verify the connection parameters of Tell me More, namely the SMTP address. This
address is usually given by your Internet Service Provider. If the field SMTP address is not given, you can use the
following address: smtp.auralog.com.
To connect to your tutoring services, it may be necessary to access the Internet temporarily. In fact, we have noticed
that with some providers, it is necessary to be online in order to send messages to your Tutor through TeLL me More.
If the SMTP protocol cannot be used, other protocols can be selected, from the installation CD-ROM CD_L512ins. :
Modify the following keys in the options.ini file located in the users folder ( c:\tell me more
nv\users\name_of_user00 ) :
KEYi_MailSendingMode=0

KEYb_CanChooseMailSendingMode=TRUE
I am unable to send a message to my Tutor from my computer at work
First of all, you must carry out the verification of the previous section, I am unable to send a message to my Tutor.
If this does not work, you need to ask your network administrator if you have the right to send messages through the
SMTP protocol from your computer, that there is not a specific protection (Firewalls, etc.).
The evaluation test on the club.auralog.com site cannot be carried out from a company computer.
Contact your network administrator, and ask him if there are some specific protections (Firewalls...) preventing the
execution of JavaScript code.

VIDEO Dialogue, Video, phonetic and some written exercises


Freezing or error messages
The problem can be due to a conflict with a program to read the videos (DivX for example).
If Nimo Lite has been installed, you should install the full version from Nimo web site or from:
ftp://club.auralog.com/Hotline/Multimedia/ file Nimo50Build9Beta1.exe.
If other programs to read the videos have been installed on the computer, the reinstallation of the latest version of
Windows Media Player may solve the problem.
Note : if only some videos are not correctly displayed, the problem can be a problem to read the video at the .avi
format. On some graphics cards with the nForce 2 chipset, in order to display the avi videos of Tell me More, the
drivers should be updated from the www.nividia.com website.
If the problems are not solved :
On some computers (equipped with Windows 95/98), it is sometimes necessary to modify the display settings:
Go to Settings/ Control Panel, select Display or Appearance and themes, in the Settings section, or
Resolution, set the colour number to 16 bits.
Click on Advanced settings and set the hardware acceleration to the lowest level.
The videos appear only when they are displayed in full screen.
On some computer configurations, the videos appear only when they are displayed in full screen. This problem occurs
more frequently on computers under Windows XP.
Refer to the update section.
Message This version testing date is expired
A demo version of WinDvD has been installed on the computer. Uninstall or update it.
During the broadcast of some videos, a message impossible to find the vids decompressor... appears.
In order to broadcast a video in AVI format, the Cinepak decompressor which is installed by default with Windows,
must be installed on your computer. If this decompressor is not installed, you must follow these instructions (the
Windows CD-ROM may be needed):
- Go to Start/Settings/Control Panel.
- Click on "Add/Remove programs".
- Go to Windows Installation and double-click on Multimedia.
- Deselect Video Compression then validate the different dialogue boxes.
- Go to "Start/Settings/Control Panel".
- Double-click on Add/Remove Programs.
- Go to Windows Installation and double-click on Multimedia.
- Select Video Compression and validate the different dialogue boxes.
Problem when displaying the video.
Problem of black screen in the video activity when moving the cursor, can occur on Windows 2000. The problem cannot
be solved.
VIDEO Phonetic exercises
The videos are at the avi - MS-CRAM format. That format should be available by default in Windows. If it is not the
case, the multimedia components ofWIndows should be reinstalled refer to the section During the broadcast of some
videos, a message impossible to find the vids decompressor... appears.

Sounds
The sound is set to zero when starting Tell me More
That problem can occur with some cards (SB Live and some cards from the Guillemot brand).
It is solved in most cases starting from the Installation CD-Rom reference CD_L509ins, as follows:
- double-click on the file "mixeroff.ams" (on the Installation CD-Rom, directory "Aurtech")
or
- go in the Tell me More installation directory (c:\Tell me more NV\bin)
- open the file "tmm.ini" using Notepad.
- change the value of the KEYb_UseMixerDefault=FALSE key into KEYb_UseMixerDefault=TRUE
- save the file
- check the volume control settings of the card, in particular the selection of the microphone in recording.
- Launch Tell me More.
Sounds that are not played in some activities
Checkthat all the audio codecs are installed (menu start/settings/control pannel/multimedia

Recording of the voice of the user


Connecting the headset to the plugs of the soundcard
These plugs are usually found on the back of the computer.
The microphone "

" terminates at the red (or pink) plug of the headset. This plug must be connected to the

soundcard input marked "Mic" or "

".

The headphones terminate at the grey (or orange) plug of the headset. This plug must be connected to the soundcard
input marked "Spk/Line out",
" or "
.
Note: You may listen to the sound output via the loudspeakers or over your headphones. Connect either the grey (or
orange) plug of the headset or the plug of the loudspeakers to the soundcard.

Adjusting Volume Control Settings


1. Open
Go into the Menu: "Start/Program/Accessories/Multimedia or Entertainment/Volume Control".
If the program is not there, you can install it using the Windows CD-ROM, following these steps:
"Start/Settings/Control Panel/Add-Remove Programs/Windows Setup/Multimedia" and ticking the "volume control" box.
2. Playback Settings
- Go into the menu "Options/Properties" and tick the "Playback" box.
- Tick the boxes of all the devices listed and click on "OK".
To optimise sound recording and playback in TELL ME MORE:
- Adjust the playback level using the level indicators for the two following columns: the first column named "Volume
Control" and the column named "Sound" or "Wave".
- To reduce background noise, click on "mute" in the "microphone" and "line in" boxes.
- On the other hand, if you want to make a demonstration, and want to play your voice over the loudspeakers, do not
click on the "mute" in the "Microphone" box.
3. Recording Settings
- Go into the menu "Options/ Properties" and tick the "Recording" box.
- Tick the boxes of all the devices showing and click on "OK".
In Windows 98, if the recording control is not accessible, you should go into the menu "Start/ Settings/ Control
Panel", double-click on "Multimedia" and click on the button placed in the recording section.
To optimise recordings in TELL ME MORE:
- Adjust the level of recording level using the level indicators of the first column named "Recording control" (if it is
available) and the column named "Mic" or "Microphone".
- Check that the box at the bottom of the column named "Mic" or "Microphone" is selected: it should be ticked if it is
marked "selected" and not ticked if it is marked "mute".
- De-select the other devices.
Note: If the recording level is set too high, the background noise may be too strong.
If it is too weak, the voice signal might also be too weak.

Windows Recorder
This enables you to test the recording functions of the soundcard in Windows , and the quality of recording and playing
sounds directly in Windows.
Running it
Go into the menu Start/Program/Accessories/Multimedia or Entertainment /Sound Recorder
If the program is not there, you can install it using the Windows CD-ROM from Start/Settings/Control Panel/AddRemove Programs/Windows Setup/Multimedia and tick the box Sound recorder.
Using it

Double left arrow: rewind


Double right arrow: fast forward
Single arrow: playback
Black rectangle: stop recording or playback
Red dot: record

If problems occur:
1. If error messages occur when opening the Sound Recorder.
a) message Sound Recorder settings have been changed by another program. As a result, Sound Recorder may not
work correctly. Click Yes if you would like to fix this problem now, otherwise click No.
In this case, clicking on ok should solve the problem. If the message always appears when restarting the computer
when launching the recorder, proceed to the operations detailed in section b).
b) message The sound card is in use by another application.
If messages appear when opening the sound recorder or when attempting to record by clicking on the red button,
search for the program which uses the recording function of the sound card and remove it from the starting programs
of the computer. For computer experts, this can be done by pressing the <Ctrl-Alt-Sup> combination key.
c) other messages
Check the installation of the sound card under Windows (see section Installation of the sound card.)
2. If technical problems appear when running the sound recorder such as recording button not active or the position
cursor not responding during the recording.
Check the the installation of the sound card under Windows (see section Installation of the sound card), and re-install
its drivers if necessary under Windows.
3. If after checking the connections of the headsets and the volume control settings the recorder still does not work,
the problem may be due to a defective microphone; please contact us in this case.
4. If the recorder is running and Tell me More does not record your voice, proceed to the operations described in the
section Tell me More does not hear me.
If the Windows Sound recorder does not work, Tell me More will not be running correctly, since it uses the same
properties as the Sound Recorder. We suggest you should contact your computer dealer.

Installation of the soundcard

Go into the menu: Start/Settings/Control Panel.


Double-click on the System icon.
Click on the Device Manager tab.
Double-click on the heading: Sound, video and games controllers.
The name of your soundcard will appear underneath.
Check that there are no configuration problems represented by a yellow exclamation point or a red cross.
If this is the case, contact your computer dealer.

Error message about the sound card at the start of Tell me More
When the program starts, an automatic detection of the sound car dis done. If an error message about the sound card
appears while the sound card can be used correctly under Windows, that automatic detection should be disabled :
- go in the Tell me More installation directory (c:\Tell me more NV\bin)
- open the file "tmm.ini" using Notepad.
- change the value of the KEYb_UseMixerDefault=FALSE key into KEYb_UseMixerDefault=TRUE
- save the file
- Start Tell me More

Problems during the speech recognition


Check the soundcard reference (see Installation of the soundcard).
Some problems have been seen with the computers equipped with:
Sound Max soundcard (especially Compaq computers)
To solve the problem, you can change the recording format of TELL ME MORE.
If it does not solve the problem, the soundcard drivers should be updated from the Compaq website.

For compaq_notebook_presario_700, use the file SP20309_3035.exe., found on:


ftp://club.auralog.com/Hotline/Drivers/sound_cards/SoundMax/compaq_notebook_presario_700/
Note: On Windows XP, if a serious error is reported when the computer is restarting, you must:
Use the QuickRestore CD-ROM to reinstall the sound components.
Update the soundcard drivers with the Compaq website.
Then TELL ME MORE should work correctly.
Yamaha OPL3 SAx soundcard
Update the drivers to version 4.06.2343 if possible. The drivers from the www.yamahayst.com site are suited to all
computers except: IBM, Acer, Dell and Unika. Note: For Toshiba computers, the drivers on the website of Toshiba are
correct.
If the update of the drivers does not solve the problem, you can try to change the recording format of Tell me More :
- go in the Tell me More installation directory (c:\Tell me more NV\bin)
- open the file "tmm.ini" using Notepad.
- change the value of the KEYb_UseMixerDefault=FALSE key into KEYb_UseMixerDefault=TRUE
- save the file
- Start Tell me More

Error messages during speech recognition


Refer to the internal errors section.
If the errors are systematical, check that the sound card is the device selected by default to record the sounds :
- on Windows 95/98 : go into start/settings/ control panel , select sound and audio devices
- on Windows 2000/XP: go into start/ control panel , select sound and audio devices
In audio , recording section, check that the default device corresponds to the sound card and not to a mdoem or
a camera.
In the multimedia settings, check that the sound card is declared in the Preferred deviceds Recording.

The computer does not hear my voice


Make the checks of the section Recording of the voice of the user in order to find the reason of the problem.
If Windows Sound recorder works correctly but tell me More does not record the users voice, the automatic settings
should be disabled :
- go in the Tell me More installation directory (c:\Tell me more NV\bin)
- open the file "tmm.ini" using Notepad.
- change the value of the KEYb_UseMixerDefault=FALSE key into KEYb_UseMixerDefault=TRUE
- save the file
- Start Tell me More

The recording is of poor quality


The distance between your mouth and the microphone can affect recording quality. It is sometimes necessary to hold
the microphone 20 cm from your mouth while speaking.
It is sometimes necessary to check the volume control settings : refer to the
Adjusting
Volume
Control
Settings section
If it is not enough, the automatic settings should be disabled :
- go in the Tell me More installation directory (c:\Tell me more NV\bin)
- open the file "tmm.ini" using Notepad.
- change the value of the KEYb_UseMixerDefault=FALSE key into KEYb_UseMixerDefault=TRUE
- save the file
- Start Tell me More
If a vocal modem is installed on your computer, it is best to deactivate the modem manager.

In free-to-roam mode, Tell me More does not accept my answers, although they are correct
If the recording quality is correct, check the acceptance level in Tell me More in the Options screen. The levels 1 and
2 correspond to a week acceptance level, whereas the levels 6 et 7 correspond to a very high acceptance level.

Errors messages and problems


Installation
Refer to the corresponding section.

Start
Refer to the corresponding section.

VIDEO Dialogue, Video, phonetic and written exercises


Refer to the corresponding section.

Speech recognition
Refer to the corresponding section.

Internal errors
General
There are 8 internal errors.
Only the errors related to the speech recognition DLL give further information on the type of error.

Internal error N 1
Clock problem
Symptom:
Can appear in the dialogue and the exercise of pronunciation. It is a very rare error. It has never been reported.
Explanation:
Too many applications use the Windows internal clock.
Solution:
Close the other applications. If it is not sufficient, restart Windows.
Internal error N 3
Problem of VIDEO PROFILING
Symptom:
This error appears only under Win3.1. It appears in the dialogue right before the broadcast of a video. It is not an
inhibiting error, but the Videos will not be broadcast.
Explanation:
It indicates that the profiling for the video was not carried out. It is not carried out from TMM because that freezes the
computer.
Solution:
open the Multimedia Player, and play a video (you may find some files in the "Business" CD-ROM, in the video
directory). It is not necessary to leave TMM to proceed to these operations.

Internal error N 2
Cause
Problem of INITIALIZATING RECO
Symptom:
Appears when starting the application or when a lesson is loading.
Solutions
The management of the speech recognition cannot be initialized for one of the reasons below.
This error can provide a further information on the encountered problem.
Error 2 + X Where X is the further information.
Possible values of X
No X : indefinite problem.
X = 1 : memory allocation problem.
X = 4 : Error due to the recognition engine; this error generally follows an error 1020.
X = 6 : Problem of initialization of the object COM (DLL LHInt not present or bad version of the technology of reco).
Can also occur when the COM libraries are not correctly installed (dcom95 or dcom98).
occurs when the installation CD-Rom is < July 2001 and the lesson CD-Rom is > July 2001. In particular for many
people who took part in the "1=2" promotion in France.
Occurs when TMM was installed in a directory whose name could not be read by the recognition: example installation
directory with non European characters (like Japanese, Turkish, Greek,.).
Under Windows nt/2000, give total control to all the users for the key "hkey_local_machine\software_auralog" using
"regedt32"
X = 8 : Problem loading the ASR DLL (asr32313.dll or asrapi.dll) or file does not exist "asrapi.ini" or is corrupted. Or-in
the case of the latest speech recognition technology of L&H, LH3nt.dll --- problem decompressing a RES file when
opening a lesson (cf 12).
TMM Pro: with the first installation CD-Rom (CD_P501ins), occurs when the local copy of the units is selected in the
options of the Administration tools, and no unit of the language has been previously loaded on the computer. - >
deselect this option or send the latest installation CD-ROM.
TMM Pro: random - > indicates data access problems, network flow or speed of the hard disks of the waiter.
X = 10 : The speech recognition technology is not adapted to the cours.al.
X = 11 : Error while reading the TMM ini files.
X = 12 : Problem while decompressing asr32(_16).res or bad file CRC. Among the possible causes:
No rights to write in the installation directory of TMM. In particular under NT, if the administrator installs TMM, a
lambda user obtains this message if it does not have the appropriate rights.
Solution: give the appropriate rights to the user: total control on the installation directory of TMM on his computer.
and Under Windows NT, give total control to all the users using "regedt32" for the key "hkey_local_machine \
software \ auralog"
other: RES file does not exist (installation problem). Or File is corrupted (installation problem).

Internal error N4
Problem accessing the course
If the error appears only for the dialogue activity
the following file should be deleted :
C:\TELL ME MORE NV\Users\user_name00\script.aur
General public. e-learning
problem reading the lesson CD-Rom
in guided mode, the courses corresponding to the lesson selected by the user are not available.
Example: in general public, the user has several levels. He already worked on level 1. He inserts Cd level 2, but selects
a course in guided mode corresponding to the courses of level 1.
for Tell me More Pro
If the user does not belong to a linguistic group corresponding to the learning languages present on the network
example: Only an American tutor (language suggested by default in French interface) and an American linguistic group
are created. However British English lessons are installed on the network. The student then obtains errors when
starting TMM, in particular an internal error n4. And the access to free-to-roam mode is possible, but all the activities
are greyed.

(version of installation Cd > 01/01/2001)


Other
Problem of UNDO
The error appears during a change of screen. Problem during creation, initialization of a screen. The cause will depend
on the screen which one wanted to load. Ask the developers...
If not, but very rare, problem reading or writing in a file UNDO. * (backup file of "the screens" during navigation in
TMM). The file is corrupted... (by restarting TMM, there should not be any more errors).
Can occur in specific configurations: use of the same TMM.exe on the network, use of computers which do not have
any Windows operating systems, but only screens and keyboard.

Internal error N5
Cause
Problem with the tracking file
Symptom:
Appears with the launching of TMM while entering the first page.
Significance:
Impossible to write in the tracking file and information for the lesson report (course.fup for version < 4.01.11,
course.tmp for the versions > = 4.01.11).
Or the disk space is insufficient.
Solution
For Tell me More Pro, use a different loggin name on all the workstations.
If it is the case, some files may still be open after a problem of the student's computer. It is necessary in this case to
restart the student's station and the server at the same time. If this kind of error occurs frequently, it is then necessary
to determine the cause of the problems.
((If it is not solved, remove the file course.fup corresponding to the corrupted tracking file.))

Internal error N6
Rare FILE ALREADY OPEN
Symptom:
Appears when starting TMM, while entering the first page.
Explanation:
The file course.fup (temporary tracking file and information for the lesson report) is probably already opened by
somebody, the two users have the same tracking folder and they used the same student name or they re-entered
without any name ("default" folder).
Solution:
Use different names.

Internal error 1020


Problem when calling functions of speech recognition.
Format:
Internal error n1020
20 + Xx + Line
Date of compilation
Possible values of X
(most current values)
X = 0 : No active context for the DLL.
X = 1 : Indefinite error.
X = 2 : user not found. This corresponds to the directory "users" of the speech recognition: "c:\tell me more nv \
temp\asr1602\user". Check the installation path. the paths with non European characters are not supported by the
speech recognition.
X = 3 : Language not found.
X = 4 : syntax not found.
X = 5 : Context not found.
X = 6 : Database not found.
X = 8 : Context already exists.
X = 9 : Language already exists.
X = 10 : Syntax already exists.
X = 11 : user already exists.
X = 18 : No context.
X = 19 : No database.
X = 20 : No algo.
X = 21 : No active context for L & H.
X = 22 : Bad pointer.
X = 58 : No valid database.
X = 69 : DLL not found.
X = 70 : Corrupt DLL.
X = 96 : Error in our units. Example:
Error "1020 - 20 96 922" on pronunciation of words. Unit angcd1. "How to count", word "a.m.", problem present on cds
CD-L501EN1 and CD-L502EN1.
X = 26 : Bad condition for the speech recognition. Retry the operation.

Internal error 1021


Problem calling Multi-media functions
Format:

Internal error n1021


21 + Xx + Line
Date of compilation
Possible values of X
The values between 0 and 31 are related to the multi-media system in general.
The values between 32 and 63 (rarer in theory) are related to the operations on WAV format.
(most current messages)
X = 1 : Indefinite error.
X = 2 : Perhaps a problem of configuration
X = 3: test the Windows Sound Recorder
X = 4: Another background application probably uses the channel of recording: stop it. (that may be realplayer.)
X = 5 : This error is perhaps corrected in the version of the DLL of reco which uses engine 1602 (IE
LH34INT.DLL) of L & H posterior to January 15 2001
X = 6 : Problem in the installation of the drivers? Check if it works for other applications, such as testing the Windows
sound recorder
X = 7 : No memory? check that one has a good memory package and that the swap file can be spread out.
X = 8 : update the drivers?.
X = 11 : This error is perhaps corrected in the version of the DLL of reco which uses engine 1602 (IE
LH34INT.DLL) of L & H posterior to January 15 2001
X = 20 : This error is perhaps corrected in the version of the DLL of reco which uses engine 1602 (IE
LH34INT.DLL) of L & H posterior at January 15 2001
X = 32 : The recording format is not supported. The update of the driver or the use of KEYi_SampleRate=44100 in
TMM.INI can help.
X = 33 : random - This error is perhaps corrected in the version of the DLL of reco which uses engine 1602 (IE
LH34INT.DLL) of L & H posterior at January 15 2001. X = 35: update the drivers, or even change the sound card.

Other error messages or problems


Problem accessing "an unnamed file"
Temporary data access problem. If the problem does not occur frequently, it cannot be solved.
Can occur when there are problems reading the CD-Rom for Tell me More general public.
Or for Tell me More Pro, problem of network flow.
Message "runtime error"
May be due to a problem of accessing the data:
Example: Written Expression, on the Italian CD-Rom beginner CD_L502It1, 5th lesson.
In this case, send a CD-Rom of higher version, CD_L503It1 and higher.
Message "memory cannot be read"
Most of the time, due to a problem to read the cd-rom.
Random errors, essentially in the phonetic activity
That screen is compound of numerous elements ; On computers of last generation, it is sometimes necessay to wait a
few seconds between the entry in the screen of the choice of phonems and the selection of one phonem.
An error message "kernell32" appears when exiting the software.
The problem can occur with some versions of "Panda Antivirus" lower than 6.08. Contact Panda Software
(technical Support to obtain an updated version: 08.25.06.01.06 (0.99frs the minute).)
Belgium
Mechelsesteenweg 311
1800 Vilvoorde. Belgium
Tel.: 00 32 2 756 0880
Fax: 00 32 2 253 3224
Panda E-mail: belgium@pandasoftware.com
Technical support: (02) 756 0888 | Faxes: (02) 253 3224
E-mail: techsupport.belgium@pandasoftware.com
SWITZERLAND
Road Field-Hake, 10
1260 Nyon. Switzerland
Tel.: 00 41 22 99 48 949 / 00 41 878 800 680
Fax: 00 41 878 800 962
Panda E-mail: switzerland@pandasoftware.com
Technical support: 022 22 99 48 949 | Faxes: 022 878 800 962
E-mail: techsupport.switzerland@pandasoftware.com
Random problems Windows NT
Under Windows NT, if some random problems with blue screen appear, during orafter the use of Tell me More, then
Windows NT should be updated with SP6.
Error message after 10 minutes of use of Tell me More
The problem can come from Vobsub. The corresponding codec should be updated.
Problem in MSVCRTD.dll
It is due to an anomaly in Mixer.cpp (component of TMM.EXE). Corrected in early January 2001.
Problem in MSVCRT.dll at the end of Tell me More
Rare problem. The reason has not been defined. To save the students tracking, the user should return to the
progression grid before quitting the program.

Specific problems to some activities


Refer to the Use- Activities section