ANDREA TOPOR 855 N. Confederate Dr.

Macon, GA 31220
Telephone: 706-888-6974
____________________________________________________________________________________
　
　
　
Dear Sir or Madam,
Please accept this letter as an expressed interest in joining your company in a
capacity where my background and experience can be used to contribute to your
organization goals and objectives, both current and long range.

As you can see by my attached resume, I have extensive experience in the

general business field. I also have excellent customer service skills.
I am sure I would prove to be valuable and contributing member to your
company.
　
Sincerely,
Andrea Topor
 Andrea Topor
855 N. Confederate Dr.
Macon, Georgia 31220
706-888-6974
at.hi2u@yahoo.com

Objective
Highly motivated individual seeking a position where excellent customer service skills, abilities, and
knowledge can be utilized to benefit the client and company. Employment desired in a goal-oriented
environment in which personal initiative is recognized and rewarded.

Qualifications
Office Skills
 Familiar with various computer applications.
 Proven managerial skills.
 Excellent verbal and written communication skills.
 Adaptive to a fast-paced and rapidly changing environment.
 Professional client relation and customer service skills.
 Skilled in issue research and resolutions.
 Experience with accounts payable and receivable.
 Knowledge in insurance claims and automobile title work.

Personal Skills
 Highly developed communication and interpersonal skills.
 Effective in performance under pressure with deadlines.
 Highly energetic and able to set and achieve goals and objectives.
Education
 COLUMBUS HIGH SCHOOL, Columbus, GA
 CVCC, Phenix City, AL
 COLUMBUS TECHNICAL INSTITUTE, Columbus, GA

Experience
TSYS - Columbus, GA 2005-Current
Client Service Analyst II
 Process daily reports, and validate system maintenance.

 Work with clients to monitor accounts for fraud, authorization, and system
functioning issues.
 Meet daily with internal and external clients for relation support.
 Monitor the system along with internal client and external client performance for
financial impact.
 On call for client service support 24 hours a day.
 Have understanding of domestic and foreign credit card laws and regulations.
 Research, document and give recommended solutions for issue resolution and
future prevention.
 Maintain system options as required by external and internal clients
requirements.
 Assist in writing out criteria for development projects and technical updates.
Barton Used Cars – Fayetteville, GA 2003-2004
Car Sales
 Meet with customers and provide product information.
 Assist customers with the best payment and financing options available.
 Make follow-up phone calls to potential customers about newly stocked vehicles.
 Verify information on customer applications and insurance.
 Contract and close new purchases.
 Make collection calls on past due Buy Here / Pay Here accounts.

Professional Recovery – Marietta, GA 2003

Office Manager
 Responsible for the daily office operations.
 Skip trace and detail daily updates on accounts.
 Provide clients accurate and current information on cases.
 Responsible for communication and training of employees.
 Monitor on-going performance of employees; provide corrective action and
counseling.
 Responsible for payroll, accounts payable, and receivables.
 Implement new procedures to ensure proper client service.
 Purchase and maintain equipment as necessary.
 Provide daily/weekly/monthly reporting to the corporate office.

Nicholas Finance – Marietta, GA 2001-2003

Senior Administrative Assistant/Collector II
 Responsible for training new staff and management personnel.
 Direct office activities and coordinate work assignments for coworkers.
 Oversee the daily operations of the office for the branch manager.
 Perform collections of delinquent accounts.
 Coordinate the repossession and sale of vehicles.
 Handle insurance claims.
 Verify new customer credit applications.
 Finalize funding of new loans.
 Conduct skip-tracing investigations.
 Awarded Employee of the Month multiple times for meeting company objectives
and quotas.

Mercury Finance Company – Columbus & Marietta, GA 1999-2001

Administrative Assistant/Collector II
 Responsible for posting 80% of payments in a $30 million office.
 Performed customer service inquiries and troubleshooting.
 Handled account receivables and payments for the office.
 Completed all title paperwork for approved loans.
 Maintained all company records and files.
 Trained new employees.
 Performed all activities including investigations, repossession, bankruptcy, and
audits.
 Coordinated new loan programs with car dealers.