LAURA E.

ROMERO
Phone: 218.343.0627
Email: Lauraeomero3@yahoo.com

Duluth, MN, 55811

ADMINISTRATIVE PROFESSIONAL
An accomplished, diligent and goal-driven professional with a comprehensive business background in the diverse
areas of customer service, business administration, accounting, collections and human resources. Accounting
expertise in balancing General Ledger accounts, processing payroll, facilitating internal and external audits and
supporting staff with tasks pertaining to accounts receivable/payable and profit and loss reports. Excellent
interpersonal skills, with proficiency in supervising staff and delivering consistent quality customer service.
Demonstrated success in implementing strategic processes that improve productivity.

AREAS OF EXPERTISE

Staff Supervision
Customer Service
Human Resources
Administrative Tasks
Report Development

Office Management
Payroll Processing
Process Improvement
Collections
General Ledger Entries

Accounts Payable (A/P)

Accounts Receivable (A/R)
Profit & Loss (P&L)
Expense Reports
Internal/External Audits

PROFESSIONAL EXPERIENCE
AMERIPRIDE UNIFORM SERVICES, LOS ANGELES, CA
CUSTOMER ADMINISTRATION MANAGER (2011 2014)

2008 2014

Supervised 4 customer service coordinators.

Facilitated the prompt resolution of customer issues.
Processed weekly payroll for 180 employees.
Maintained HR records and collaboratively worked on monthly Profit & Loss (P&L) statements.

OFFICE MANAGER (2008 2011)

Oversaw 12 clerks, providing support with accounting tasks (HR, AP/AR, inventory and collections).
Managed monthly P&L entries.
Formulated strategic new processes to enhance productivity.

ANGELICA TEXTILE SERVICE, LOS ANGELES, CA

CUSTOMER REPRESENTATIVE MANAGER

Served as the main liaison for the customer, management and sales team.
Managed a diverse multitude of customer service and administrative tasks.
Assessed quarterly physical inventories to ensure accurate par-levels.
Interfaced with customers, recommending products to align with their needs and resolving problems.

OFFICE MANAGER (1998 2006)

Supervised 4 clerks with daily accounting tasks (PR, AP and data entry).
Managed AR/collections and monthly P&L entries.

ACCOUNTING CLERK (1988 1998)

2006 2008

Processed invoices, expense reports and credit memos and resolved statement discrepancies.
Balanced weekly inventory with the weekly purchases.
Processed weekly payroll and reconciled monthly union benefits.
Balanced General Ledger accounts to accurately record cost and month end accruals.
Facilitated successful internal and external audits through documentation.

TECHNICAL PROFICIENCY
Microsoft Office applications (Word and Excel), EV5, Kronos, Oracle and ABS