TLIA2107C

TLIA2107C
Despatch stock
Learner Guide
TLIA2107C
Despatch stock
Learner Guide
Contents
What this Learner’s Guide is about ........................................ 3
Planning your learning ........................................................... 4
How you will be assessed ...................................................... 7
Section 1............................................................................................. 9
Where are picked stock items located? ................................. 9
Section 2........................................................................................... 15
How are picked stock items checked? ................................. 15
Section 3........................................................................................... 22
Why is correct packing important? ....................................... 22
Section 4........................................................................................... 31
Where and how are packed stock items placed for despatch?31
Section 5........................................................................................... 41
How should despatch documentation be completed and used?
............................................................................................. 41
Section 6........................................................................................... 51
What must be done when complaints are received? ........... 51
Additional resources ....................................................................... 57
Feedback on activities .................................................................... 59

TLIA2107C Despatch stock
What this Learner’s Guide is about
This Learner’s Guide is about the knowledge and skills you require to
effectively complete TLIA2107C Despatch stock. The activities are
designed to give an opportunity to practise and demonstrate your
skills and knowledge.
The Elements of Competency from the unit TLIA2107C Despatch stock
covered in this Learner’s Guide are listed below.
Analyse order to identify work requirements
Follow workplace order picking process to prepare goods for despatch
Complete despatch following workplace procedures and schedules
This unit of competency is from the Transport and Logistics Training
Package (TLI07).
© Australian National Training Authority 2003 Page 3

Customised and Developed by Armstrong’s Driver Education P/L April 2009 ADELG1009
Planning your learning
It is important to plan your learning before you start because you may
already have some of the knowledge and skills that are covered in this
Learner’s Guide. This might be because:
• you have been working in the industry for some time,
and/or
• you have already completed training in this area.
Together with your supervisor or trainer use the checklists on the
following pages to help you plan your study program. Your answers to
the questions in the checklist will help you work out which sections of
this Learner’s Guide you need to complete.
This Learner’s Guide is written with the idea that learning is made more
relevant when you, the learner, are actually working in the industry.
This means that you will have people within the enterprise who can
show you things, discuss how things are done and answer any
questions you have. Also you can practise what you learn and see how
what you learn is applied in the enterprise.
If you are working through this Learner’s Guide and have not yet found
a job in the industry, you will need to talk to your trainer about doing
work experience or working and learning in some sort of simulated
workplace.
Page 4 © Australian National Training Authority 2003

ADELG1009 Customised and Developed by Armstrong’s Driver Education P/L April 2009
Section 1: Where are picked stock items

located?
Are you able to: Yes No

1. locate the required picked stock items for
packing and despatching to a customer?
Section 2: How are picked stock items checked?

1. tell if picked stock items are those
required
for a customer order?
Section 3: Why is correct packing important?

1. describe the principles of efficiently
packing stock items?
2. describe how packed stock items should be
stored ready for despatch to a customer?
3. describe any special requirements for
handling dangerous/hazardous goods?
Section 4: Where and how are packed stock

items placed for despatch?

1. describe where packed stock items
should be placed in warehouses, ready for
despatch to customers?
2. describe how packed stock items can be
placed in warehouses so that delivery costs
are kept to a minimum?

Section 5: How should despatch documentation

be completed and used?

1. describe what documentation needs to
be completed so that packed stock items
can be accurately despatched?
2. complete despatch documentation for
delivery of packed stock items?
3. describe the effects of inaccurate despatch
documentation?

How you will be assessed
Assessment of this Unit of Competency will include observation of real
or simulated work processes using workplace procedures and
questioning on underpinning knowledge and skills. It must be
demonstrated in an actual or simulated work situation under
supervision.
You will be required to:

• identify documents that control the despatch of packed
stock items
• pack stock items for despatch
• stack stock items for despatch
• complete despatch documents.


Section 1
Where are picked stock items

located?

Section outline
Areas covered in this section
Collection/packing/delivery bays
Sequence in the collection/packing/delivery bays

Where are picked stock items located?
Warehouses usually have a specific area for despatching picked stock

items to customers. These areas are often called ‘packing bays’. The
location of a picked set of stock items in this area will depend on the
delivery sequence of the order, the urgency of the order, the type of
picked items and the company policy on limiting despatch costs.

Activity 1: Where are the picked stock items kept before they
are packed for despatch?
Obtain a copy of your warehouse floor plan. Show on the plan the
locations where the picked stock items are kept ready for packing.
If your company does not have a warehouse floor plan, use the
spaces below to write down where these areas are in your
warehouse.
____________________________________________________
____________________________________________________
____________________________________________________
____________________________________________________
____________________________________________________
____________________________________________________
____________________________________________________
____________________________________________________
____________________________________________________
____________________________________________________
____________________________________________________
____________________________________________________
____________________________________________________
____________________________________________________
____________________________________________________

The picked stock items may need to be placed in a certain sequence in
the packing area. This is because they may need to be delivered in a
special sequence or at various times. The picked items must be easily
reached at the time of packing. Therefore, you should place picked
stock items so that the first item to be packed is at the front of the
packing area, and so on.

Activity 2: Do the picked stock items have special places in

the packing area?
Discuss with your trainer and workmates whether picked stock

items are to be placed in a special place or sequence in the
packing areas.
Write in the spaces below what has to be decided so that the

correct position can be used.
____________________________________________________
____________________________________________________
____________________________________________________
____________________________________________________
____________________________________________________
____________________________________________________
____________________________________________________
____________________________________________________
____________________________________________________
____________________________________________________
____________________________________________________
____________________________________________________
____________________________________________________
____________________________________________________
____________________________________________________
____________________________________________________
____________________________________________________
____________________________________________________
____________________________________________________
____________________________________________________

Section 2
How are picked stock items

checked?

Section outline
Checking picked stock items

How are picked stock items checked?

Stock items may have been previously picked from their storage
locations by one or more of your workmates. You will need to check
that the stock has been correctly picked, so that you do not continue
with the customer order and pack the wrong goods.
If a customer receives the incorrect stock items, there will be extra
costs for your company to get those items back, and then despatch
the correct ones. A bad impression will also be given of your work and
the service that your company provides. This will increase the chances
of your company losing customers and, in extreme cases, employees
might lose their jobs.

Activity 3: How do I check the picked stock against a

customer order?
Look at the purchase order given below and compare it to the list of
stock items that were picked.
Check this picked order, and if you find any errors, write the correct
stock items in the table below the order.

Bloggs and Co. Stationers PURCHASE ORDER

‘Your Write With Us’
Bloggs and Co. The following number must
appear on
Accounts Dept. all related correspondence,
shipping
4th Floor, Stamford Trading House papers, and
invoices:
190 Canterbury Road
Brighton TAS 7600 Reference Number: 509
356
Phone: (03) 6245 6999
TO: SHIP TO:

Aust. Warehouse Co. Bloggs and Co.
Accounts Dept. Unit 2
Aust. House Latrobe Training Estate
Tottenham Road EAST BRIGHTON TAS 7610
FOOTSCRAY WEST VIC 3012
ORDER DATE ORDER NO. SHIP VIA TERMS
QUANTI PRODUC UNIT DESCRIPTION UNIT TOTA

TY T PRICE L ($)
CODE ($)
8 P801258 PACKET Paper 80gsm White $6.87 $54.96
2 OHP5978 BOX Pens black OHP perm $2.20 $4.40
10 AB1385 1 Diary A4 week plan $5.50 $55.00
1 W98765 1 Wall year planner $10.12 $10.12
TOTAL $124.48
PICKED STOCK ITEMS

QUANTI PRODUC UNIT DESCRIPTION PRICE TOTA
TY T ($) L ($)
CODE
8 P801258 Packet Paper 80GSM White 6.87 54.96
2 OHP5977 Box Pens Black OHP Non - Perm 2.20 4.40
10 AB1386 1 Diary A4 Month Planner 7.50 75.00
1 W98765 1 Wall Year Planner 10.12 10.12
CORRECTIONS
QUANTI PRODUC UNIT DESCRIPTION PRICE TOTA
TY T ($) L ($)
CODE

There is feedback on this activity at the back of this Learner’s

Guide.


Section 3
Why is correct packing

important?

Section outline
Stacking principles
Secured parcels
Maximum friction
Appropriate protective wrapping (bubble wrap, cardboard, shrink

wrap, polystyrene chips, etc)
Requirements for handling dangerous/hazardous goods
Load security

Why is correct packing important?

Stock items will need to be packed properly for customers to receive
their goods in good condition. You will need to make sure that all stock
items are packed securely and protected against damage during
delivery. If you are not sure which packing methods you should use to
guarantee that stock items are securely packed, you should ask for
help. Staff working for delivery companies are usually keen to advise
on the correct packing methods to be used.
If customers receive goods in a damaged or insecure condition, a bad

impression of your work and your company will be given. This will
damage the working relationship between customers and your
company. Customers may then decide to place their orders with other
warehousing companies.
Goods under the Dangerous Goods Act may have special handling and
packing requirements. These could include:
• packers wear special personal protection equipment (PPE)
• isolation from other materials
• isolation from other team members
• avoiding flame, heat and spark when packing.

Activity 4: What equipment do I need to pack stock

items correctly?
Look around your workplace, and tick on the list below those
materials available for you to pack stock items:
You may need to discuss the range of packing materials with your
workmates or trainer.
Boxes ________
Brown paper ________
Shrink wrapping ________
Bubble wrap ________
Cardboard ________
Polystyrene filling ________
Heat sealing ________
Vacuum sealing ________
Crates ________
Adhesive tapes ________
Twine and other ties ________
Cotton waste and shredded paper ________
Timber baulking ________
List in the spaces below any other packing materials used in your
warehouse.
__________________________________________________
__________________________________________________
__________________________________________________
__________________________________________________
__________________________________________________
__________________________________________________
__________________________________________________
__________________________________________________

Your warehouse will use different packing methods or packing

materials to make sure that stock items are properly packed. One of
the worst things that can happen in the delivery process is that items
are damaged because they were not protected properly by the correct
type and amount of packing. You should also use packing labels and
stickers to tell people if the stock is fragile or easily damaged. Place
these stickers where they can be easily seen. Remember that the
person delivering the stock may not know that it can be easily
damaged.

Activity 5: How do I pack stock items correctly?
Look around your warehouse and write down an example for each
of the correct packing principles given below.
You may need to discuss the usual packing processes for goods
leaving your warehouse with your workmates or trainer.
Shrink wrapping is wrapped tightly around the stock items.
__________________________________________________
__________________________________________________
__________________________________________________
An appropriate container is selected for the protection of the stock

items.
__________________________________________________
__________________________________________________
__________________________________________________
Space is filled inside the container so that items are prevented

from moving during delivery.
__________________________________________________
__________________________________________________
__________________________________________________
Appropriate padding is placed around items so that they do not

become damaged during delivery.
__________________________________________________
__________________________________________________
__________________________________________________

Appropriate types and quantities of strapping or taping are used to

prevent the container from spilling its contents during delivery. Ties
are tied as tight as the contents will allow.
__________________________________________________
__________________________________________________
__________________________________________________
Items are separately wrapped, where appropriate, to prevent

contact between items which may result in damage during delivery.
__________________________________________________
__________________________________________________
__________________________________________________
These activities assume that items will have been packed as part of
the Learner’s Guide Package goods or as part of training you have
received on-the-job.

When the picked stock items have been properly packed, they will
usually need to be placed in stacks waiting to be despatched to
customers. You will be required to stack packed stock items so that
they will not become damaged by other packages. You must also think
about the safety of your workmates and yourself when stacking
packed stock items, especially if there is a chance that packages may
fall or block warehouse floor space.

Activity 6: How do I correctly stack packed stock items?
Look around your workplace and write down an example for each
of the correct stacking principles given below.
You may need to discuss the process of stacking packed items with
your workmates or trainer.
Items are placed in containers so that light or soft items are

put and secured on top of heavier items.
__________________________________________________
__________________________________________________
Items are stacked so that the centre of gravity for the entire load is
as low as possible.
__________________________________________________
__________________________________________________
Items are stacked so that there is maximum friction between each

package so that they do not move.
__________________________________________________
__________________________________________________
Items are stacked so that all descriptive labels can be clearly seen.
__________________________________________________
__________________________________________________

Section 4
Where and how are packed stock

items placed for despatch?

Section outline
Company policy on compiling orders to minimise delivery costs
Appropriate position in sequence of goods awaiting despatch
Multiple deliveries to the same customer in the same delivery period
(reduction of delivery costs, company policy, transport coordination,
customer requirements, part loads)

Where and how are packed stock items placed

for despatch?
Placing packed stock items in the correct location and sequence is an
important part of your daily work routine. Packed items will need to be
placed in correct sequences for loading, despatch and unloading (at
the delivery point). You must understand the requirements of your
company and its policy on stacking packed goods waiting to be
despatched.
The placement of packed items will depend on:

• the urgency of the order
• the delivery methods required
• the delivery address
• characteristics (types) of the packed items.
Some customers will need all their stock delivered at once, whilst
others will not be able to handle deliveries in large quantities.

Activity 7: Where are packed stock items placed in your

warehouse?
Obtain a copy of your warehouse floor plan. Show on the plan the
locations where the packed stock items are placed for despatch.
If your company does not have a warehouse floor plan, use the
spaces below to write down these areas in your warehouse.
__________________________________________________
__________________________________________________
__________________________________________________
__________________________________________________
__________________________________________________
__________________________________________________
__________________________________________________
__________________________________________________
__________________________________________________
__________________________________________________
__________________________________________________
__________________________________________________
__________________________________________________
__________________________________________________
__________________________________________________
__________________________________________________
__________________________________________________
__________________________________________________

Packed items will also need to be stacked in the correct order for
unstacking, so that the items to be delivered first can be removed
from the delivery vehicle first, without the need to re-‐arrange the load.
For example, you should not stack items so that the first item to be
delivered is located at the bottom of a stack.

Activity 8: In which sequence do I place the packed

stock items?
Discuss with your trainer the company policy for placing packed
stock items in certain sequences ready for despatch.
Write details of the sequences in the spaces below.
__________________________________________________
__________________________________________________
__________________________________________________
__________________________________________________
__________________________________________________
__________________________________________________
__________________________________________________
__________________________________________________
__________________________________________________
__________________________________________________
__________________________________________________
__________________________________________________
__________________________________________________
__________________________________________________
__________________________________________________
__________________________________________________
__________________________________________________
__________________________________________________
__________________________________________________
__________________________________________________
__________________________________________________

Activity 9: How do I stack stock items actually despatched

from my warehouse?
Your trainer will select at least 5 packages of stock items for you to
stack.
You are now required to correctly stack the packages in

appropriate warehouse locations. Before starting this activity, you
should work out if it will be safe for you to move and stack the
packages by yourself. You must make sure that you follow OHS
rules during this activity.
Ask your trainer to check the location and stability of the stack
when you have finished placing the packages.

You may be able to improve your service to customers by
understanding any special requirements that have been set up for
delivery of packed stock items. Some companies will only be able to
accept delivery of stock items at certain times, perhaps due to special
refrigeration requirements. Others may only allow delivery to be
accepted by certain members of staff, so a telephone call before
delivery may be required. You will improve customer satisfaction if you
despatch stock items, taking account of these special needs.

Activity 10: Which companies are the main customers for

the stock items that you despatch?
Discuss with your trainer the delivery processes used by your

warehouse for the stock items you despatch.
Make a list of the companies whose orders you are likely to

complete most often. Record any special delivery requirements that
they have.
Company Special requirements
e.g. Bloggs & Co. Frozen foods - afternoon delivery
_____________________ ____________________________
_____________________ ____________________________
_____________________ ____________________________
_____________________ ____________________________
_____________________ ____________________________
_____________________ ____________________________
_____________________ ____________________________
_____________________ ____________________________
_____________________ ____________________________
_____________________ ____________________________
_____________________ ____________________________


Section 5
How should despatch

documentation be completed and
used?

Section outline
Transportation instructions
Content description labels
Delivery label with full delivery address
Insurance documents
Invoices (if applicable)
Consignment notes and/or stickers
Checking contents of parcel documentation holder
Secure attachment of parcel documentation holder
Postage paid stickers
Postal record sheet

How should despatch documentation be

completed and used?
Accurate completion of despatch documentation will enable packed
stock items to have the best chance of reaching customers as soon as
possible after leaving the warehouse.
You must make sure that all delivery documentation is complete and
accurate. The most important piece of information in the set of
despatch documents is the customer’s delivery address. You must
provide all details of the address on the labels and paperwork.
You must also be sure of where the customer wants the goods to be
delivered. The customer’s mailing address may not be the same as the
delivery address. The customer will indicate on the order where they
want the goods to be delivered.
In the following activities, reference is made to documents used by
Australia Post. These are examples only; other delivery companies use
documents that have similar functions. If your trainer chooses, you
may complete the documents in this guide or those used in your
warehouse.

Activity 11: What are the documents which control the

despatch of packed stock items?
Your workmates and trainer will use documents to control the

despatch of stock items. Discuss with them the way that these
documents are completed and used.
You may also want to look at the section, ‘Additional Resources’

near the end of this Learner’s Guide for an explanation of some
these documents.
Look around your workplace and tick on the list below the
documents available for you to despatch packed stock items.
Despatch documentation:
• parcel consignment notes ___________
• point to point/multi parcel labels ___________
• parcel lodgement record sheets ___________
• postal contract mailing statement ___________
• postal paid stickers ___________
• postal insurance documents ___________

When despatch documents are being filled in, all reference numbers
on every document will need to be written accurately and clearly. The
reference numbers should be the same on all related documents, so
that packed stock items can be traced if necessary. For example, the
same consignment number will appear in each consignment note
sticker, which is then placed on every container of stock items
delivered to a customer. This consignment number will then appear on
the single multi-‐parcel address label used for despatch of these
containers.

Activity 12: How do I complete despatch documentation?
Look at the customer order below. You will need to complete the
despatch documentation according to the information contained in
the order.
Each of the four items will be separately packaged and placed into
one delivery container.
Bloggs and Co. Stationers PURCHASE ORDER
‘Your Write With Us’
Bloggs and Co. The following number must
appear on
Accounts Dept. all related correspondence,
shipping
4th Floor, Stamford Trading House papers, and invoices:
190 Canterbury Road

Brighton TAS 7600 Reference Number: 509 356
Phone: (03) 6245 6999
TO: SHIP TO:

Aust. Warehouse Co. Bloggs and Co.
Accounts Dept. Unit 2
Aust. House Latrobe Training Estate
Tottenham Road EAST BRIGHTON TAS 7610
FOOTSCRAY WEST VIC 3012
ORDER DATE ORDER NO. SHIP VIA TERMS
QUANTI PRODUC UNIT DESCRIPTION UNIT TOTA

TY T PRICE L ($)
CODE ($)
8 P801258 PACKET Paper 80gsm White $6.87 $54.96
2 OHP5978 BOX Pens black OHP perm $2.20 $4.40
1 W98765 1 Wall year planner $10.12 $10.12
TOTAL $124.48

You should now complete the following set of despatch documents.
1. Multi parcel delivery label
2. Consignment note

3. Postage paid sticker
4. Parcel delivery record sheet
There is feedback on this activity at the back of this Learner’s

Guide.

Activity 13: How do I pack stock items for despatch?
Your trainer is required to provide you with an order of picked stock

items that are to be packed and despatched.
You are to select appropriate packing equipment, pack each item,

and place each in the correct despatch location.
When all items are ready for transport collection, advise your
trainer.

Activity 14: What are the methods to complete despatch

documentation in my warehouse?
Your trainer is required to provide you with a series of company

documents that are to be used for a despatch task.
You are to complete the despatch documentation according to the

information contained on an order that the trainer will also provide.
When the documentation is complete, give it to your trainer.

Section 6
What must be done when

complaints are received?

Section outline
Company policy (attitude to customers, responsibilities of trainer)
Referral to delivery records
Incorrect stock items and quantities
Incomplete delivery address
Bad company image and possible loss of customers
Costs of re-‐issue and re-‐delivery
Bad packing, leading to damaged goods being delivered

What must be done when complaints are

received?
If a customer has a complaint about the despatch of an order, you
must deal with the complaint. The information you will need to access
quickly includes:
• the packing date
• packing method
• copies or records of despatch documentation
• any other information associated with the order.
You should written the correct delivery address and reference

numbers on all despatch documentation. This will allow you to access
the details needed to follow up any customer complaints.

Activity 15: How do I deal with despatch complaints

at my warehouse?
Discuss with your trainer the policy your company has regarding
your dealing with despatch complaints.
List below the main points from that discussion.
__________________________________________________
__________________________________________________
__________________________________________________
__________________________________________________
__________________________________________________
__________________________________________________
__________________________________________________
__________________________________________________
__________________________________________________
__________________________________________________
__________________________________________________
__________________________________________________
__________________________________________________
__________________________________________________
__________________________________________________
__________________________________________________
__________________________________________________
__________________________________________________
__________________________________________________
__________________________________________________
__________________________________________________

Activity 16: What are the details I must access so that a

complaint can be actioned?
Discuss with your trainer what information you should provide when
a customer service complaint is received.
Place a tick beside the information that may be required to action a

customer complaint.
Transport company _____________
Delivery address _____________
Accounts department address _____________
Delivery reference number _____________
Customer contact name _____________
Date of packing _____________
Date of despatch _____________
Consignment note numbers _____________
Delivery record sheets _____________
Quantities and brands of stock items _____________
Delivery costs _____________
Packing methods _____________


Additional
resources

References:
Point to point ULD/multi parcel labels
Multi parcel or point to point labels are used when different parcels or
packed stock items are despatched to the same delivery address. The
packed stock items are usually placed in aluminium containers called
Unit Loading Devices (ULDs).
You must make sure that the addresses are written in full on these
labels, so that the parcels will be delivered as soon as possible. The
delivery address, sender’s address and the consignment note number
are the most important pieces of information on these labels. These
will be used, if necessary, to trace the delivery of the goods.
See page 45 for an example.
Parcel consignment labels
Parcel consignment labels are used to identify which parcels are to be
delivered in a multi-‐parcel delivery system. Each ULD must have the
same consignment number appearing at the bottom of the label. You
must make sure that the same consignment number appears on all
ULDs to be delivered.
Postage paid labels
Postage paid labels are used when single parcels are to be sent to
customers. The labels indicate that the postage will be paid by your
company, as part of its accounting arrangements with Australia Post.
These labels save time by removing the need to write how postage will
be paid. The receipted delivery number will be different for each
parcel.
Parcel delivery record sheets
These sheets can be used to record the despatch of a set of individual
parcels for delivery to customers. They provide a neat way of
summarising despatches over a period of time, and are when dealing
with despatch complaints.

Feedback on
activities
The responses provided in this section are suggested responses.
Because every workplace is different, your responses may vary
according to your specific workplace procedures, the equipment
available and the nature of the business.

Activity 3: How do I check the picked stock items against

a customer order?
There were two errors in the table of picked stock items.
The correct items that should have been picked are:
Quantity Product Unit Description Price Total

code
2 OHP5977 Box Pens black OHP perm $2.20 $4.40

Activity 12: How do I complete despatch documentation?
1. Multi parcel delivery label
2. Consignment note

3. Postage paid sticker
4. Parcel delivery record sheet


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Additional resources ....................................................................... 57

Feedback on activities .................................................................... 59

What this Learner’s Guide is about

Analyse order to identify work requirements

Complete despatch following workplace procedures and schedules

© Australian National Training Authority 2003 Page 3

Planning your learning

Page 4 © Australian National Training Authority 2003

Section 1: Where are picked stock items

Are you able to: Yes No

Section 2: How are picked stock items checked?

Are you able to: Yes No

Section 3: Why is correct packing important?

Are you able to: Yes No

Section 4: Where and how are packed stock

Are you able to: Yes No

© Australian National Training Authority 2003 Page 5

Section 5: How should despatch documentation

Are you able to: Yes No

Page 6 © Australian National Training Authority 2003

How you will be assessed

You will be required to:

© Australian National Training Authority 2003 Page 7

Page 8 © Australian National Training Authority 2003

Where are picked stock items

© Australian National Training Authority 2003 Page 9

Areas covered in this section

Sequence in the collection/packing/delivery bays

Page 10 © Australian National Training Authority 2003

Where are picked stock items located?

Warehouses usually have a specific area for despatching picked stock

© Australian National Training Authority 2003 Page 11

Page 12 © Australian National Training Authority 2003

© Australian National Training Authority 2003 Page 13

Activity 2: Do the picked stock items have special places in

Discuss with your trainer and workmates whether picked stock

Write in the spaces below what has to be decided so that the

Page 14 © Australian National Training Authority 2003

How are picked stock items

© Australian National Training Authority 2003 Page 15

Areas covered in this section

Checking picked stock items

Page 16 © Australian National Training Authority 2003

How are picked stock items checked?

© Australian National Training Authority 2003 Page 17

Activity 3: How do I check the picked stock against a

Page 18 © Australian National Training Authority 2003

Bloggs and Co. Stationers PURCHASE ORDER

TO: SHIP TO:

ORDER DATE ORDER NO. SHIP VIA TERMS

QUANTI PRODUC UNIT DESCRIPTION UNIT TOTA

PICKED STOCK ITEMS

© Australian National Training Authority 2003 Page 19

There is feedback on this activity at the back of this Learner’s

Page 20 © Australian National Training Authority 2003

© Australian National Training Authority 2003 Page 21

Why is correct packing

Page 22 © Australian National Training Authority 2003

Areas covered in this section

Appropriate protective wrapping (bubble wrap, cardboard, shrink

Requirements for handling dangerous/hazardous goods

© Australian National Training Authority 2003 Page 23