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Module Descriptor
Module/Unit:
QCF Level:
Level 3
Credit Point:
8 Credit Points
Objective:
This module aims to enable learners to develop the essential knowledge and
understanding of accommodation operation and the practical skills for housekeeping
services, using appropriate cleaning agents, equipment, resources and methods.
Intended Learning Outcome:
able to:
Weighting
100%
Remarks
Integrated or multiple assignment(s) /
project incorporated all required ILOs
BritLink International
Network Computer (O/S: Window 7 with Microsoft Office 2010/2013), Projector &
Printer.
Mock-up Guest Room with relevant fixture, carpet flooring, decoration and lavatory
together cleaning equipment and supplies.
Lecture Notes / PPT & relevant Text to be prepared and adapted by Instructor.
Other Reference:
NOTE: Tutor may need to supplement with additional notes wherever deems necessary
BritLink International
Credit Point:
Learning
Hours
8 Credit Points
96 hours
Semester
Period:
Sessi
on
1
2-3
Level 3
The role of
Accommodation &
Housekeeping in
hospitality operations
Planning and Organizing
the Housekeeping
Department
Intended Learning
Outcome & Evidence
Candidates will need to provide
evidence to demonstrate their
Knowledge and/or Skills for the
whole Module by showing that
they can:
-
Housekeeping Human
Resource Issues
5-6
7-8
9-10
QCF Level:
11-12
Guestroom Cleaning
13-14
Ceilings, Walls,
Furniture, and Fixtures
15
16
17
Demonstrate an
understanding of the
structure, role and
requirements of
accommodation
operations within
hospitality business.
Understand the methods,
procedure and
documentation used to
maintain standards in
accommodation
operations.
Perform a range of
housekeeping services
with appropriate tools,
equipment, method and
resource.
Texts/ Materials /
Remarks
Key Text:
Aleta A. Nitschke &
William D. Frye
Managing
Housekeeping
Operation, 3/E
(Educational
Institute/Pearson,
2012)
Chapter 1-14
(Choose relevant
chapter or topic)
Remarks: Lecturer
may need to
supplement with
additional topics and
note to fulfil the
intended learning
outcomes of this
Module.
BritLink International
18-20