The total number of words should be 2500 words (excluding your cover page, an

abstract, table of contents, list of references or appendices.)

Assignments of this nature normally contain between 6 and 12 relevant references from
different sources in the reference list.

Assignment
Using your own organisation or a local organisation that you know well, identify a strategic
operations issue or problem that needs to be addressed.
This problem should be based on one of the topics you have covered in this subject.
Essentially, your task will be to:
a) Describe the organisation briefly, but well enough for the assignment examiner to
understand what the organisation does and its relevance to this assignment
b) Briefly explain the specific operational issue, problem or process that needs
to be addressed and provide clear details of its function within the organisation.
For example, this might include: x
a chart or process flow diagram to show the functional relationships of the
process or problem issue with the rest of the organisations workflow
key objectives and purpose of the operation including your opinion of its current
and ideal performance (preferably supported by actual performance data)
opportunities for change and improvement to the process or techniques
being used now
resource implications or constraints that need to be considered
technologies and/or manpower issues involved in the process.
c) Analyse the problem using a concept covered in this subject (this should be the
major part of your work and your report).
(If you believe it is appropriate, you can use more than one concept from the subject but
bear in mind the word limit mentioned below.)
In analysing the problem, you should consider:
the five main performance objectives of operations management;
changes to performance or outcomes (such as cost, output, quality,
productivity etc);
potential improvements that you believe can be made;
relevant theory calculations where possible;
where possible, any information about the costs involved
d) Provide brief recommendations for improving the process or problem including
comparisons of your recommendations against the current system, and details of
changes needed to correct the problem or improve the situation.
Bear in mind that your recommendations should be potentially cost effective i.e. you
must argue the changes from the point of view of their potential to improve cost,
quality, output, productivity etc.
In other words, do not just provide a wish list of recommendations without considering
their practicality.

Government provides funding of $6k per student

Parents pay approx $6k per student
Refugee pays small amount (virtually nothing)

Executive Summary

This assignment analyses the efficiency of the operations and processes involved in a credit
management service which provided to local private schools by Cole Management Accountants in
Adelaide. Theoretical frameworks are applied to evaluate the effectiveness of the current service
offering and its potential for development in line with Coles overall operational strategy.
The assignment is based on factual research, performance analysis, employee interviews, client
discussions and direct experience working as a credit manager for Coles over 6 weeks.
After the current processes have been dissected, opportunities for change and improvement will
identified and assessed against key constraints. Finally, I will evaluate the resource and cost
implications of my recommendations being incorporated into Coles overall operations strategy.

Coles Operational Strategy

Private Schools community, educational, commitment, financial hardship, rebates
Credit Managers job description

Current processes
Change & Improvement Opportunities
Key Contraints
Resource & Cost Implications