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ALL ABOUT TONE PLUS

How to check the credit balance?

From your phone press *133# and press dial button.

How do I top up my account?

Press *122*<16 digit PIN follow with # example: *122*16 digit code

PIN# Press SEND


What should I do if I cannot receive calls or make calls?

You can do attempt these steps first: o From your phone, go to settings.
o Select network settings.
o Choose option "MANUAL".
o Search network and choose other than your current service
provider (i.e. Maxis, Digi) until your selection has been
rejected,
o Choose again option "MANUAL" and choose network Tune Talk
or Celcom.
o Clear all call list.
o Off mobile phone and on after 15 minutes
o Try to make call.
o If problem persists please call TuneTalk Customer Service at

03-79490000 You will get immediate assistance from 8.00a.m


to 10.00p.m.
What should I contact if I have technical issues with my service?

You can contact Tune Talk customer service by dialing 13100 or 0379490000. You will get immediate assistance from 8.00a.m to
10.00p.m.

Provide the particular as below:


o Name

Nric/Passport#
Mobile Number
What should I do if I cannot send or receive sms?

Go to message setting

Choose text message

Change APN/Service centre Number to +60193900045

Save and off and on phone

Try to send sms

If problem persists please call Tune Talk Customer Service at 0379490000 or 13100.You will get immediate assistance from 8.00a.m
to 10.00p.m.

Can I retain my existing number from other network?

Yes. It is called Mobile Number Portability (MNP); also known as PortIn.

You can do it yourself or you can ask your service center or branch

to do it.
Why does my MNP got rejected?

3 possibilities for port-in rejected


o Information registered for two service providers not match
o Wrong selection of service provider
o NRIC registered in Tune Talk and existing service provider not

match.
What should I do if MNP got rejected? Steps are below:

Go to current service providers.

Ask to check and confirm the IC number and name registered.

Feedbacks to Tone Plus to reprocess back after your detail are

corrected.
Services
How do I activate the GPRS?

From the phone, dial *111#

The menu will appear, choose the number 4 for Services, and then
will appear the Menu again.

Choose number 1 for GPRS. The GPRS will activate automatically.

International Roaming

Now you can stay connected while traveling! For your convenience,

all subscribers are automatically provided this service and


configurations are not needed. And you also have the option to
Direct Dial (at selected countries) or using the Call Back option for
greater
saving.
For
more
Information,
view
this
link:
http://www.toneplus.my:8080/toneplus/international-roaming.php
IDD call Rates

Click

the

link

given: http://www.toneplus.my:8080/toneplus/idd-

rates.php
Voice mail

How to retrieve voice mails?

o Dial 13103 to listen to you voicemails

How to cancel voicemails?


o Go to Setting > Call Setting > Call divert > Divert all voice call

> Cancel
How do I get PUK No. if my sim card blocked?

You PUK are printed on your sim card which is an 8 digit number.

Contact Tune Talk customer care at 03-79490000 or 13100.

How do I activate my TuneTalk SelfCare account?

You can activate or reset TuneTalk SelfCare account by following


these steps:
o Insert your SIM card to your mobile phone.
o Make outgoing call or SMS to your friends.
o Go to Tune Talk self care website: www.tunetalk.com.
o Sign up for a new subscriber and click at the forgot password
as a first time log in.
o Enter your NRIC / Passport # and TuneTalk mobile number.
o Click reset password or Log In.
o You should receive your temporary password shortly to log
into the Tune Talk Selfcare account.
o Members who already sign up can use existing self care users
and proceed.
o Once successfully log in you will be able to change the
password.
o Any problems or enquiries should email or talk to Customer
Service at 03-79490000 or 13100.

Tone plus
A) Registration
How to purchase business pack?

Refer to the Service Centre/Branch or HQ to purchase the business

pack.
How to register new user in Tone Plus?

Purchase one Tone Plus SIM card. Filled in the registration form. Your
referee/sponsor will now register you into Tone Plus to get user ID
(After your SIM card has been activated in Tune Talk).

Go to www.toneplus.com.my and log into your account using your


user login ID and password. (Password MUST change within 2 weeks)

From the Main Menu click on Register New User.

Follow all the information on the registration form you have.

Once complete click register and the system will show you a
message whether the registration is successful or not.

If successful the system will tell you the new USER ID. Write down
this user id onto the registration form. Now the registration is
complete.

B) Tone Plus account


How to login to Tone Plus account?

Go to website www.toneplus.com.my

Key in the username (your NRIC/Passport) and password to login.

How to retrieve password for forgot password or account locked?

Call

our

customer

service

at

010

5000969

010

5333969 ( Monday - Friday, 9 am - 6pm )

Or email to us at hq.care@tonegroup.net

Can I update my information (profile, bank info, beneficiary and password)


in Tone Plus system?

Yes you can.


o Go to website www.toneplus.com.my
o Key in the username (your NRIC/Passport) and password
o Update your profile in Edit Profile.
o Update your bank info in Edit Bank Info.
o Update your beneficiary info in Edit Beneficiary Info.
o Change your password in Change Password.

How to check my network and statement?

Go to website www.toneplus.com.my

Key in the username (your NRIC/Passport) and password.

Check your network in "User List".

Check your income statement in "Statement".

C) Commission
What is the minimum requirement to qualify the commission?

MUST top up minimum RM30 within the calendar month in order to

enjoy commission.
Is "Credit Transfer" considering as Top Up?

No. You can transfer credit to any subscribers of Tune Talk, however

it will not be considered as top up.


commissions will not be calculated.
Why I did not get my commissions?

Therefore

percentage

There are 4 reasons why you did not get your commissions: o You may not fulfill the minimum monthly commitment of
RM30.
o Your total commission is less than RM30.
o Your Tune Talk mobile service has expired hence so is your
Tone Plus account.
o Your bank account information is not complete. Please update.

How to check the commission in my account?

Go to website www.toneplus.com.my

Click on the Statement.

You can see the Expected Bonus Amount and your Personal Top Up.

I do not have bank account, what will happen to my bonus?

Go to website www.toneplus.com.my

Download the Third Party Account Form, print out and fill up the
form.

Send the complete Third Party Account Form to HQ by email

at hq.care@tonegroup.net or fax to 0390540278


NRIC/Passport copy for both parties involved.
Why my personal top up still not captured in system?

with

the

Check when your personal top up has been done?

Check when is the Last Updated Date in your summary?

Is it the date you top up is after or before the date?

If the top up before the date, contact our customer service at 010 5000969 / 010 - 5333969 ( Monday - Friday, 9 am - 6pm )

D) SIM Card Lost


If my SIM card lost/spoilt, what I have to do?

Purchase SIM replacement of RM10 at HQ or your Service


Centre/Branch

Send email with particular as below to hq.care@tonegroup.net


o Name:
NRIC/Passport:
Retained / Lost Number: (Need to be in active Status)

New Serial Number (New Sim) : (Need to registered & in active


status)
Attach copy of NRIC/Passport:
Bought SIM replacement from whom:
E) SIM Card Expired
My SIM card has expired. What should I do?

Call our customer service at 010 - 5000969 / 010 - 5333969


( Monday - Friday, 9 am - 6pm )

F) Dispute
I would like to lodge any dispute, how do I go about?

If you have a dispute, you can send email to hq.care@tonegroup.net

Getting Started With Us

STEP 1
Invest in 1 Tone Plus Sim Card from your sponsor and registered into
the program.
STEP 2
Everyone that sponsor 4 people, your account will be upgraded to
enjoy higher commission. If you did not sponsor 4 people, you will
not enjoy passive commission.
STEP 3
Every user MUST top up minimum RM30 per calendar month in
order to enjoy any commission. COMMISSION EARN is 13% after
having sponsor 4 peoples.
User before qualified will enjoy a 3% commission on the reload of
those sponsored.
STEP 4
After you have sponsored 4 people the system will randomly select
2 to contribute to the growth of your passive commission.

STEP

The 2 selected cycle will continue. For Example, everyone in your


passive commission will contribute 2 people for you and this is how
your passive commission grow.

Potential Income
Assumptions: everyone registered 4 people in 7 days and with
minimum top up of RM30 per calendar months.

Payout Schedule - Recurring Passive Income


Members gets compensated each time their
Below are the terms & conditions.

referrals

topup.

Terms & Conditions


Minimum Monthly Topup Of RM30 Culmulative self topup of RM30 or more
within every calendar month in order to qualify for your recurring passive
income. Minimum Referral Earning Payout Your recurring passive income
will be tranferred into your bank account when it reaches RM30 or more.
Kindly ensure that your bank info is correct.
Payout Schedule
i) Payout is made 25 of every month.
ii) Every transaction made will involve bank charge of RM3

TONEPLUS Service Subscription Terms & Conditions


This mobile service and accompanying value added services (collectively
referred to as the "Service") is provided to you by Tune Talk Sdn. Bhd.
(Company number: 720957) ("TuneTalk") subject to these terms and
conditions.
Additional terms and conditions specific to our value added services are
set out in the User Guide in your starter pack and on our
Website, www.toneplus.com.my. These, including amendments to them,
are hereby incorporated as an essential part of these terms and
conditions, all of which are collectively referred to as "T&C".
Confirmation

You acknowledge that you have read and fully understood all the T&C.
Your use of the Service, upon activation, constitutes unconditional
acceptance to be bound by additional terms specific to various value
added services and these T&C including its amendments. You confirm that
you are competent to accept these T&C. You confirm that you are at least
12 years of age. The information you provided for registration is valid and
accurate.
By registering and activating your TuneTalk Service, you agree to:
1. Be a TuneTalk Subscriber of TuneTalk Service.
2. Update us of your registration information should there be any
changes.
3. Allow TuneTalk to verify the information provided for the registration
and activation of your TuneTalk service with third parties where
necessary.
4. Bear responsibilities for all charges incurred to the mobile number
you purchased.
5. Fully indemnify TuneTalk for any fraud, misrepresentation,
unauthorized or unlawful usage of the Service through your mobile
number which resulted in loss, damage, costs or expenses to Tune
Talk.
6. Obtain the necessary compatible hardware, i.e. mobile GSM phone
to access the Service. View and listen to TuneTalk advertisements to
enable TuneTalk to continue providing attractive packages.
7. TuneTalk accessing your account information, including usages to
respond to service or technical issues and marketing activities.
Acceptable Use
You are solely responsible for all acts or omissions that occur when using
the Service. In addition, you agree to abide by the Malaysian
Communications and Multimedia Commission regulations governing the
use of mobile services, available atwww.skmm.gov.my including but not
limited to, agreeing that the Service may only be used for lawful purposes.
You agree that you will not use the Service in a manner which will result in
any criminal or civil liability for TuneTalk Sdn. Bhd. and/or its related
corporations.
You are solely responsible for the content which you post or transmit
through the Service and you acknowledge that TuneTalk Sdn. Bhd. and/or
its related corporations are only the conduit for posting, distribution and

transmission of data. By way of example and not as a limitation, you


agree not to use the Service as follows:
1. for any unlawful purposes or for any purpose which is against public
interest, public order or national harmony; or
2. to publish defamatory, infringing, obscene or other unlawful
material; or
3. in connection with the infringement of the copyright, patent,
trademark, trade secret or other proprietary rights of any third party
or rights of publicity or privacy; or
4. to post or transmit through the Service unlawful, harassing,
libellous, abusive, threatening, harmful, vulgar, obscene, privacy
invading sexual/racially offensive or otherwise objectionable
material of any kind or nature
Service
"Service" means the TuneTalk mobile telecommunication services; which
includes voice, SMS and other features and services made available by
Tune Talk Sdn. Bhd. as posted on www.tunetalk.com from time to time.
TuneTalk Services are offered on a "as is" and "as available" basis with no
warranties of any kind.
TuneTalk reserves the right to terminate your mobile service at any time
without providing any reason or notification if you breach any of the terms
and conditions or provided inaccurate/incomplete registration information.
TuneTalk reserves the right to add, change or terminate any of our
promotions, services, rates and charges without prior notice.
TuneTalk free and unlimited services are subjected to Fair Use Policy.
Under this policy, you may use the Services within reasonable limits. If we
judge that your use is excessive and unreasonable, we may inform you to
moderate your usage. TuneTalk reserve the right to charge you at
prevailing rates or suspend/terminate the services in accordance with this
Agreement.
SIM Card
All SIM cards must be activated (place a call or send a message) within 14
days of registration and in Malaysia only. SIM cards which have not been
activated within 14 days of registration will not be useable. TuneTalk is not
liable for refunding or compensating such expired SIM cards.
TuneTalk reserves the right to impose a charge for SIM card replacement.

Your SIM card is not transferable without a written consent from Tune Talk.
You will be liable for all terms and conditions in this Agreement until
TuneTalk confirmed your transfer with a written notice.
TuneTalk Top Up and Validity
The validity period for each top up denomination is printed on the voucher
and listed on www.toneplus.com.my. TuneTalk reserves the right to change
or modify the validity period without prior notification. You will be notified
via text message of the top up amount, total available credit and new
validity period upon each successful top up. TuneTalk is not responsible
for, nor do we refund lost, stolen, misused, or damaged top up vouchers
or PINs. All top up purchases are final and non-refundable, regardless of
who actually uses or possesses the vouchers or PINs, with or without your
consent. In addition, TuneTalk is not liable for any loss or damage due to
top up errors caused by the user of the coupon. Top up coupons and evoucher PINs which have passed the expiry dates will not be usable.
TuneTalk is not liable for refunding or compensating expired top up
coupons or e-voucher PINs.

Third Party Services or Products


The Personal Accidental Insurance plan offered as part of your
Subscription is underwritten by OCA and therefore subjected to their
terms and conditions as published on www.tunetalk.com. TuneTalk is not
responsible or liable for any third party services or products which you
access, use or acquire through TuneTalk mobile services.
General
In addition to Terms and Conditions contained herein, information
published from time to time on Tune Talk's website, relevant to your
continued use of the Service, shall be construed as and shall immediately
be read as being part of these Terms and Conditions. TuneTalk is not liable
for any loss, damage, cost, personal injury or expenses suffered by you or
any third party while utilizing our service as a result of the following:
1. Matters beyond our control, such as but not limited to, act of God,
mandate from regulatory authority, war, national emergency, strike,
accident, fire, lightning, equipment and electrical failure and/or
malfunction.

2. Any act, omission, error, default or negligence by TuneTalk or our


business partners.
3. Unauthorized access or usage of TuneTalk Services by third party.
4. These Terms and Conditions will be governed by the laws of
Malaysia.
5. The Terms and Conditions herein are subject to change without prior
notice and at Tune Talk's discretion.
TONEPLUS Member Code of Conduct
The Code is intended to govern the conduct of all TONEPLUS member. The
principles set out do not interpret, qualify or supplant the law of the land,
and are not intended to be applied to non-consumer sales. These
principles do not replace the rights or remedies a consumer may derive by
virtue of any agreement, the common law or any legislation. It is
nevertheless conceivable that conduct which is the subject of a contract
and which may not be in conflict with statutory or common law, may still
amount to an unacceptable business practice in terms of the Consumer
Affairs. It should not be overlooked that consumers also have a role to
play. They must fully appraise themselves of their rights and obligations
as they are set out in any relevant contract that they may conclude with a
TONEPLUS
member.
DEFINITIONS
1. Party selling. Selling through explanation and demonstration of
products to a group of prospective customers by a TONEPLUS
member, usually in the home of a hostess who invites others for this
purpose.
2. Product. Product includes goods and services, both tangible and
intangible.
Recruiting. Any activity conducted for the purpose of inducing
another person to become a direct seller or business owner.
3. Selling. Selling includes contacting potential customers,
presenting and demonstrating products, taking of orders and
delivery of goods and the collection of payment
Code of conduct towards Consumers
TONEPLUS Member shall immediately and truthfully identify themselves to
their prospective customers. They shall also identify the member
organisation that they represent as well as the nature of their products
and purpose for the approach.

Information.
Explanation and demonstration of the product offered shall be accurate
and complete, in particular with regard to price and, if applicable, credit
price (any interest rate charged on an annual compounded basis should
be clearly stated in the original agreement), terms of payment, cooling-off
period or return rights, terms of guarantee and after-sales service and
delivery. The emphasis must be on placing the consumer in a position to
make an informed decision having been given all the relevant details on
the product and relevant pricing.
Complaints and responsibility
In the event of a consumer complaining that a TONEPLUS member, in
offering for sale the products of a member, has engaged in any improper
course of conduct pertaining to the sales representation of its goods, the
member shall promptly investigate the complaint and shall take such
steps as it may find appropriate and necessary under the circumstances
to assist with the redress of any wrongs which its investigation discloses
to have been committed. In all instances a consumer retains the right to
refer any complaint to the Consumer Affairs Committee should a member
unable to resolve the complaint to the complete satisfaction of the
consumer.

Referral selling
TONEPLUS member shall not induce a customer to purchase goods or
services based upon the representation that a customer can reduce or
recover the purchase price by referring prospective customers to the
sellers for similar purchases, if such reduction or recoveries are contingent
upon some unsure future date. TONEPLUS member shall not promise or
grant customers unreasonably high financial advantages for the
recommendation of another customer.
Recruiting
TONEPLUS member shall utilise only the highest level of ethics in
recruiting TONEPLUS members. Information provided by the TONEPLUS
member to prospective TONEPLUS member concerning the opportunity

and related rights are to be true and complete. TONEPLUS member shall
not make any statement to any prospective recruit which cannot be
verified or make any promise, which cannot be fulfilled.
Recruiting rewards
No TONEPLUS member shall represent that benefits can be gained solely
by introducing others and must promote the business as an opportunity
for every participant to retail bona fide products to consumers at a
realistic profit. Compensation must be tied to ultimate sales. Reasonable
cash rewards and other incentives for bringing in new recruits are
acceptable. Recruiting can be rewarded by offering incentives based on
another recruits sales.
General
The primary responsibility for the observance of the Code shall rest with
each member. In case of any breach of the Code, members shall make
every reasonable effort to satisfy the complainant.

Printing & Online Material Policies


Warning:
If you intend to print and or create any electronic materials of your own,
using any material from TuneTalk or their affiliates, prior approval MUST be
obtained. You will be held solely responsible and liable for any actions
taken
against
you.
Tone Plus Sdn. Bhd. will not be held responsible or liable for any of your
violations. Your cooperation on this matter is greatly appreciated. From the
Management of Tone Plus Sdn. Bhd
Cash Back 3% & 7% ( Auto Reload )

Timeline Example for Auto Top Up ( Contoh Jangkamasa Auto Top


Up )

7% Cash Back

*Effective August 2014, we will introduce Auto-Reload feature from

individual account.
How it works? For example, we will deduct your July top up commission to
qualify August personal top up.
Terms & Conditions:

Minimum Top Up - RM 50

Minimum Top Up Commission - RM 100

Must subscribe before every 5th of the month.

If subscribe auto-reload more than RM 100, RM3 bank charges will be


waived.
3% Cash Back

For total monthly top up of RM30 and above.

CRITICAL INFORMATION

COMMISSION BURNT: user did not not top up monthly RM30.


OUT OF THE PROGRAM: This will only happen if your sim card has
expired. User can sponsor unlimited user after you have qualified.